Top Ticketing Systems for Small Businesses

[@madmatt1175]

Love how you took the question and insisted on not answering it.

[@danroot84]

Literally wasted my time watching this hoping for an actual answer. 🤦🏼‍♂️

[@kevinocta2708]

what can you recommend for an internal ticketing system? it will only be used by the support team to log, assign and monitor the ticket?

[@itGenius_]

You may use Copper or Hiver. Copper is a good option for businesses that need a simple and affordable ticketing system. Hiver is a Gmail add-on and is a good option for businesses that want to use Gmail as their ticketing system.

[@kevinocta2708]

@@itGenius_ thank you! wow! i will try those out.

[@aliv.d.h.1555]

try "keeping"

[@LOV111VOL_]

i could recommend my tool LOV111VOL but i am not objective ... :) and You need only15 seconds

[@Silversmp-yt]

what if you use microsoft entra id and outlook instad of gmail?

[@danielstrongin8525]

I have a two man web design and development team with around 15 existing clients. You mentioned copper. Would this be a better choice over freshdesk or zoho desk?

[@itGenius_]

Copper is a CRM system, whereas hiver Zoho and fresh desk are for ticketing/communications If you’re only a two man band, you could get away with copper though and just use your main mailboxes, but it wouldn’t be quite as tidy as a proper shared label system Hiver would be a good fit for where you’re at as it lives right inside Gmail

[@papi-chente]

What about one with remote support integration?

[@fizzer_za]

6 min wasted

[@itGenius_]

Plus the extra time you wasted writing this comment

[@seapanda-117]

Zoho Desk.

[@Foxtrot1967]

Pencil and paper worked fine for years. Now there is this thing called email, which works even better. IMHO, ticketing software is a waste of money and just another unnecessary expenditure if you already have basic records keeping skills.

[@itGenius_]

Works great for one or two people but not when you have a large team in my experience

[@itGenius_]

@itGenius_ particularly when people are geographically distributed

[@joshuaborem7063]

Paper/pen and email doesn’t work for a company doing 6,000 jobs per year like mine. Remember not everyone is the same as you.

[@bassman5066]

I just started with a company who operated with a team of 2 for years with notepad and email. As soon as you get to 3 or more, like many other things, it gets more complicated. The two problems I am trying to solve with a ticketing system are how requests come in (and get sent to techs), and being able to keep track of multiple support requests or projects that could potentially span days or weeks (or more) from a time perspective.

[@JJFlores197]

Disagree. It may be ok if you're just a few people, but when you have a larger team it doesn't work well.