Total Wireless Billing Issues

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@StetsonDoggett 2 ай бұрын

*Statement from Total Wireless Directly (please read):* We quickly identified the root cause of the billing issue as soon as we became aware of it and have since refunded any customers who may have been incorrectly charged, and made sure the promotion was correctly applied moving forward. Should any customers have any question or concern regarding this promotion, the best option is to reach out to us right away at *byebyetmohelp@verizon.com* so we can take care of their issue. We stand by our commitment to our community and pride ourselves on actively engaging with our customers to improve our overall experience and provide the best value in wireless. Links & Resources: • Proper way to submit a ticket with Total Wireless: www.reddit.com/r/TotalWireless/comments/1g9ao6r/byebye_escalation_ask_for_tracfone_corporate_care/ • Additional details for BYEBYE promo ya'll should know about (eSIM and pSIM related): www.reddit.com/r/TotalWireless/comments/1fn9ob7/additional_details_for_byebye_promo_yall_should/

@REAL-UNKNOWN-SHINOBI 2 ай бұрын

This whole statement from them smells like literally a complete lie.

@bctsteve 2 ай бұрын

I was feeling bad that I missed out on the $15 promotion. I don’t feel bad anymore.

@andyr123861 2 ай бұрын

Just get Visible. It's normally 25 a month and it's 20 right now for 2 years. I got on this with 3 lines the last time they did it and haven't had any problems and its been like 5 months.

@REAL-UNKNOWN-SHINOBI 2 ай бұрын

Exactly I was on the fence about it cuz I was like "cool, 50% off the $60 plan with Disney+", but then I remember how trash the company is.

@REAL-UNKNOWN-SHINOBI 2 ай бұрын

@@andyr123861 I don't know how you would feel about this but they did have a promo a couple months ago if you upgraded to v2 or Visible+ you would get it $10 off, not exactly the $20 off but at $45 it's already cheap anyways.

@raymonddriggers 2 ай бұрын

In my opinion, Stetson should buy the company out because he knows more than anyone about every problem they have!

@etexas 2 ай бұрын

but verizon owns tracfone / total wireless, right?

@paspeedtestingadventures7503 2 ай бұрын

Yup@@etexas

@thig6454 2 ай бұрын

Pretty sure he couldn’t afford to even do that even if he wanted to.

@etexas 2 ай бұрын

@@paspeedtestingadventures7503 is verizon like this super chill hands off owner? why is the customer experience with visible vs tracfone/total so different?

@MaxHietpas 2 ай бұрын

I ran into many of these same problems, the worst one definitely being eSIM not being supported, and only being told that after I already paid. Then, they told me I had to pay to ship back the physical SIMs they sent. I went through multiple 1 hour+ calls with support, nothing was fixed. I might try again with the 50% off deal, but I might end up choosing a different carrier entirely.

@TenForceFalls 2 ай бұрын

I get why they might not want to do esim after my activation nightmare. Still, this should be a given feature.

@c.r.8811 2 ай бұрын

Happened to me too I got the promotional price only for the first month after the first month the promotion got removed somehow I called customer service they couldn't help me out I was on the phone for a long time this company is a scam they're lying about the promotions.

@1TechCritic420 2 ай бұрын

I am on the half off plan. BYOD. Includes the Disney+ bundle. Hell of a deal. If you have an issue file a complaint with the FCC. They will fix it within 48 hours I promise you.

@TenForceFalls 2 ай бұрын

@@1TechCritic420 that's the problem, the FCC shouldn't have to get involved

@RealColtonMears 2 ай бұрын

Don't try again lmao that's how these shit companies continue on

@Carbrat 2 ай бұрын

I called Total, and their customer service said there was no such promotion and even told me I was reading it wrong. This is not the first time, and it takes forever to get nowhere. That immediately, put me off anything to do with Total. I don't think support even really understood me !

@EduardoVerastica 2 ай бұрын

I switched before any of this and I couldn't even get the Disney Plus promo. Tried leaving and couldn't even get proper help to port my number out. Lost my number that I had for over 10 years!

@LordByron249 2 ай бұрын

I honesty have total wireless 5G + fora while now and I’ve never had issues and I pay 30$, on top of free Disney + service I have for the amount of time I keep the line active .

@ianshives3596 2 ай бұрын

Mine worked but did have a problem porting 1 of my lines from Mint. Customer service worked hard on it and fixed it within 48 hours. Hope the promotion works for the 5 years like they promised.

@vorishloss1890 2 ай бұрын

Wow I'm happy I went with the visible promo instead. Hope we don't get the same problems

@antibrevity 2 ай бұрын

I'm been on Visible for years, but must admit that customer service is almost non-existent. Your only option is web chat with an AI gatekeeper. I have used it to chat with a real human and they did help me, but Visible has intentionally built the cheapest customer service system imaginable in the hopes that customers won't use it. Success.

@KingNaut 2 ай бұрын

They shouldn’t. Fortunately I took advantage of a promo about 2 years when they were restructuring their tier plans and was able to get Visible+ for $35 forever instead of the Visible+ promo they got now which is $35 for 2 years. Service has been phenomenal and haven’t experienced no problems ever since I switched to them. You’re in good hands

@EricV485 2 ай бұрын

Visible is directly owned and operated by Verizon as a subsidiary so it should not get the same problems. Total Wireless is a brand of TracFone, which Verizon owns, but it is basically still a legacy TracFone brand run by TracFone.

@YaretziaGarcia 2 ай бұрын

I signed up last month for the 50% off deal and I still have it active on my account, it shows up that I owe $30 a month.

@powwowmail 2 ай бұрын

Are you a real person? My experience was lots of polite customer service talk but NOTHING real except a notice that my service was deactivated and the only option was to "reactivate"???

@byersjaxon 2 ай бұрын

I moved 3 T-Mo lines at a Total Wireless store in August. I did have to call the make sure the promo was applied for the next bill. My 2nd month the promo price was correct. I had a billing issue last month though. My stored Auto-pay credit card got removed so my lines got deactivated. Had to call again to get the lines reactivated. Promo price is still showing correctly 2 months into the promo. I will be checking every month to make sure my account is good with auto-pay and the promo price. I guess I can deal with these hassles since I'm getting 3 lines for only $45 per month.

@sportsfan7702 2 ай бұрын

I bought a phone through total Wireless but only had one line, I will be pouring out to Mobile X in the morning just because I do not want to go through any hassles and I still may go through hassles trying to Port out

@python7437 2 ай бұрын

I got the deals but didn't run into any issues mostly. I activated via eSIM by activating all lines separately. I was overcharged initially (during the first activation) but subsequently was refunded by Total Wireless. Haven't had any issues since, still $75 renewal price

@knightone57 2 ай бұрын

This is why when I saw your previous vid I checked Total's customer service reviews.

@turbojobo 2 ай бұрын

I have their 50% off with the 30 dollar plan but It impossible for me to put disney on my account. Service is ok, I do feel here in san diego ATT is better

@MrMannyboy329 2 ай бұрын

I signed up for this promotion and as you are stating is exactly what happened to me, so I filed an FCC complaint and Better Business Bureau complaint, my account now shows $30.00 a month for 2 lines, lets see what happens . If my bill goes back to $85.00 I will just change carriers. Thanks for this post. When you call customer service you are either talking to someone in the Philippines or Columbia, you will never talk to anyone in the United States.

@glynnetolar4423 2 ай бұрын

Company makes really good deal. Likely not profiting much from it. Then did stupid things that cost them even more. World have been cheaper if they did it right the first time! May not be a scam but a good mark of corporate stupidity. I would not let them off that easy.

@CECE1839 Ай бұрын

Question, how do you cancel the Total Wireless account, our coverage is poor, maybe 2 to 3 Bars? Also, we tried to cancel a few times, and continue to get a song and dance from their Support representatives, whether chat and/or phone, who will not cancel the line.

@martin22336 2 ай бұрын

Its on purpose they are scammers. This is going to be a class action

@michael_c2 2 ай бұрын

Yeah they probably hope that a few people will notice and complain enough and they'll fix the issue for a few complainers. But then some people won't notice or we'll just give up I don't think they realized this was going to become a thing though...

@El_chero 2 ай бұрын

Spanish customer service is always pretty good kind and call back to see if problem was solved (days later) always fixed my issue

@rohanb-ef2xh 2 ай бұрын

I just checked the total wireless app and my price still says $30 for next renewal. Im keeping autopay off tho, cause I don't trust them enough to keep the pricing correct every month lol

@belalaburumman9749 2 ай бұрын

Yeah I had these issues I thought the agent didn’t apply the promo code but then I realized that a lot of people had this problem

@bobimbordino3024 2 ай бұрын

I tried total wireless for a month. The second I saw my bill double from the promo I kept my cricket line. No help on my Samsung s24 plus

@rando6854 2 ай бұрын

I went the FCC complaint route and got it fixed that way.

@StarTrek4Life 2 ай бұрын

I switched from Verizon to Mint. Never been happier. I was considering Total since it was with Verizon and I am glad I did not go with them.

@vishalpmehta 2 ай бұрын

I've dealt with both Total Wireless and US Mobile. A world of difference. Total wireless seems like a legit scam while US Mobile feels like a breath of fresh air! T-Mobile Business via Messenger is pretty awesome too.

@emilianoanguiano9413 2 ай бұрын

I tried signing up today and it doesnt show me the discount when u tried to pay

@Jhass360 2 ай бұрын

I’ve been with Total for about 3 months on the 50% off single $60 plan. I’ve never had an issue.

@YaretziaGarcia 2 ай бұрын

Likewise, still paying $30 a month for my 5G+ Unlimited single line.

@dynomight26 2 ай бұрын

File a complaint with the FCC.gov and they will handle Total wireless

@juelhossain 2 ай бұрын

I bought the promotion through the website but never got the activation code . Got only two sim cards. Then tried to activate it through the website but it was asking for plan code or something. Then talked to the live customer service and they said i have to buy the plan from the store and i have pay first month full then 15$. So the question was i already paid what will happen to those. Answer they don't know. So i took refund and never called them or never went to the store for this deal. Looks like i saved lots of time not taking this deal. And time is money

@cesarsalgadosalgado2199 2 ай бұрын

Visible mobile is doing the same thing they first came out saying they would give customers 2 or 3 years with the unlimited plan for 15$ now its 25$ again and the visible plus plan for 35$

@CG_Pro 2 ай бұрын

LOV that you put it out there spot light this sheeey company’s Stay with Mint 😁

@musicviolamusician4392 2 ай бұрын

What do you think about the boost mobile free 1 year service deal?

@michael_c2 2 ай бұрын

Sometimes you need to go through the FCC or the BBC to get your phones unlocked from AT&t. It's ridiculous how typical the situation is where that's what you have to do to get anything done. AT&t is unlocking system seems to be intentionally designed to be confusing and difficult especially for people that bought a device full price just to use as a Wi-Fi only. Or bought it brand new off of third party seller. Because they want you to be 60 days removed from the opening of your AT&t account and people that were using devices as Wi-Fi only don't have an AT&t account So they're automatically filtered out with rejections when they try to unlock. This was a major issue with things like the surface duo and the LG v60 which a lot of people would buy to use as a music player or an e-reader or a Wi-Fi only tablet

@99999me1 2 ай бұрын

That's why I use google voice.... If stuff like this happens I just abandon the account and get a new number.. Zero time wasted.

@Vespyr_ Ай бұрын

Most people like keeping the same phone number mate.

@99999me1 Ай бұрын

@@Vespyr_ The number stays with google voice

@chinh 2 ай бұрын

I also had same issue after first real month. I created a BBB and used corporate address. I was called by tech within 2 days. They knew the issue and worked to fix it. I had the same female tech the whole time. She would call back with status. She even had to call back another two times to refund the extra $$ for following month overcharges. So I got back $43 something. Anyways $75? For 3x lines plus home internet! Tax included. No one unless grandfathered under older tmo can match this. Now I’m wondering if i can get that “fourth line free at no additional cost”! What y’all think? Haha.

@chinh Ай бұрын

@stetsonDoggett Just wanted to update, I email the address given in description. They again called 2 days later and ask about my issue. It was a little long but they would approve my 4th line free. Technically at the time I have 3 lines with 1 home internet. Anyways they will want to verify 4th line's phone to activate--according to them they would not want me to use current phone to activate the 4th line. Anyways, few days later-- I picked up used iphone and $5 DIY simkit from walmart (you can order online for $1ish but I was impatient). Now I'm paying $45 for 4 phone lines & $35 for home internet! $80 for 4 lines and home internet at good speeds for my area is amazing deal! thanks Stetson for videos

@shawneyboy321 2 ай бұрын

This is the reason why I never switched to Total. The internet is covered with post about their credits suddenly disappearing and CS denies they ever offered the promotion.

@belalaburumman9749 Ай бұрын

I genuinely thought that the agent who activated the lines for me messed up my account and didn’t apply the promotion and only cared about her commission, really didn’t know that a lot of people had the same problem which really makes me want to apologize to the agent who activated the lines

@raidersamson3356 2 ай бұрын

Buying from off brands like Total wireless and Boost mobile is a gamble I don’t have time to mess with, sticking with cricket for now

@powwowmail 2 ай бұрын

Total Wireless was my worst cell phone experience ever .. several calls to customer service and the only result was my account was deactivated with only option offered was to reactivate???

@SrulyRosenberg-g6n 2 ай бұрын

I bought the plan for two lines and paid, and when it came to activating them, they told me the promotion had already expired. I never got informed of a date that I have to activate it Anyone with the same issue?

@mr.m.7357 2 ай бұрын

On their website where they were advertising the plan it had the seal end date. It was like September 29th or 28th.

@SrulyRosenberg-g6n 2 ай бұрын

@mr.m.7357 i did buy it before

@chinh 2 ай бұрын

Just blame them for not having sims in stock. They will honor the sign up deal $15

@jimmast2509 2 ай бұрын

If US Mobile ran this promotion, $15 per line, to port out of Total Wireless I would jump at the chance to change. Although I didn't have any trouble getting the promotion, the customer service is absolutely a total waste of time.

@CoolExtremeGames4526 2 ай бұрын

I hope the Verizon and AT&T signal strength maps get fixed

@loyaltohouston 2 ай бұрын

Though I’m currently with Metro enjoying $50 a month

@antibrevity 2 ай бұрын

It's not much help to customers, but you can be sure that there are law firms racing to file the first class action. Depending upon how many people signed up, this appears to be Total's fast-track to bankruptcy.

@Coffee-xh4kp 2 ай бұрын

Stick to US MOBILE. 24hr customer care and the choice of network switching is a life saver.

@metalrar 2 ай бұрын

I did that promotion when you talk it in a video !! And is still in my account, 3 lines plus internet home promo for total amount of 15$ x 3 and 35$ internet home costing total brake down 80$ in total 2 SIM cards , Samsung s23 ultra, Samsung s20 5g, 1 E-Sim iPhone 16, and the internet home with promo

@nagatasan_21 2 ай бұрын

Kinda happy being with Visible $15/mo. The customer service is a bit better

@alternateName600 2 ай бұрын

How are you getting 15 a month?

@Sci-Mon1 Ай бұрын

@@alternateName600they had a similar promo like total did.

@Fraquen1 2 ай бұрын

I fill a complaint with FCC and I get a call back in 4 days. Everything is fixed now.

@gregmg79 2 ай бұрын

Wish this deal will come back. T mobile screwed me over unlocking my phones till it was too late.

@jordanabendroth6458 2 ай бұрын

their current deal is still really good, especially if you pay for Disney+, their total5g plan includes unlimited priority data and 6 months of disney+ at $25 a month or their 5G+ plan includes unlimited priority data, Disney+ for as long as you have the plan, and unlimited 5 mpbs hotspot.

@makaeo8085 2 ай бұрын

Thank Goodness Verizon took their name away from the Total Wireless brand...but not caring about their customer sounds like Verizon's signature...

@cletusowns 2 ай бұрын

All good for me and loving paying $30 for 2 lines

@Isaiah094 2 ай бұрын

Going to switch to Total with this new $25 unlimited everything deal. Hope they figured it all out because that’s honestly ridiculously cheap for essentially the same thing as Visible, if not better because of the included roaming and calling.

@BenFoilHat 2 ай бұрын

Are you serious

@vapidshay 2 ай бұрын

@@BenFoilHat not everybody has had the myriad of issues seen on Reddit. plus, it’s objectively the best deal in wireless rn & imo, is worth it even w/ having to put up w/ their incompetence.

@Jhass360 2 ай бұрын

I’m on the $30 unlimited plan and have NOT had a billing issue.

@jordanabendroth6458 2 ай бұрын

For what it's worth, I ported from visible to total wireless for their 5g+ plan (the $30 a month plan) and everything ported over just fine and I had service a few minutes after I signed up.

@leekeller7017 2 ай бұрын

That's why's I'm sticking with Verizon prepaid. I have no customers service problems it

@darthslackus499 2 ай бұрын

My guess they only corrected themselves because many people filed with the FCC.

@BornSuperSaiyan 2 ай бұрын

damn im on mint mobile right now and this looks good

@toontownlegomaster 2 ай бұрын

That's messed up

@El_chero 2 ай бұрын

The app from total wireless is GARBAGE. Always shows wrong. I have 5 lines and ALWAYS DISPLAY WRONG price/lines. However always charge me right $135 for 5 lines all premium and love it. Finally they fix the HD video streaming to 1080 instead 480

@chinh 2 ай бұрын

Yes app sux but website will show better details. Yes I also have full 1080p streaming! That sweeten the pot even more right hehe

@cesarsalgadosalgado2199 2 ай бұрын

Thats false advertising and false deals they're isn't no 15$ deal its actually 25$ for like 2 years contract and the other promo and deal is bring your phone get unlimited plan for 25$ for 5 years locked in

@eljuancho2 2 ай бұрын

Rocking visible 20$ for 24 months then 25$ a month I'm in love😂

@lunaco2008 2 ай бұрын

If Total wireless can’t handle their billing system correctly, I would never trust them to handle my communications… So glad I didn’t go with them again. These clowns screwed up a few years ago with a number port and “accidentally” LOST my wife’s phone number that she had for several years. Thanks a lot Total. You guys suck. I wouldn’t trust them to put tin cans on a string together much less ever trust them again with my cell service. U.S. Mobile is leaps and bounds over this crap company. Not to mention that their customer service reps are some of the worst across the mobile industry.

@TheUnderMasked 2 ай бұрын

Yes, I'm stuck with two lines on $50 plan. I will be switching to visible soon

@Kiss-qz2oj 2 ай бұрын

I would have left and went to us mobile. They have out standing customer service.

@thecookierat 2 ай бұрын

Total Wireless is owned by Tracphone, I would NEVER trust my phone number with Tracphone.

@markmandelstamm2866 2 ай бұрын

Sounds just like Visible

@gofman1109 2 ай бұрын

Don't need to get in the trouble

@pinakmiku4999 2 ай бұрын

Don’t get baited and switch to these small companies

@LissyRedgown 2 ай бұрын

People are very quick to scream scam…

@belalaburumman9749 2 ай бұрын

Yeah my bill went from 30 to 85

@leekeller7017 2 ай бұрын

Sounds like an system issues

@boynextdoor2008 2 ай бұрын

6:00 yep total wireless' reps can't tell their head from their azz fr 🤣pair that with a terrible billing system and clueless employees and voila u have this mess