Touchpad not Working on Kitchen Aid Dishwasher Troubleshooting

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Control Panel- www.appliancepartspros.com/wh...
Model this part applies to- KDTE504DSS0, KDTM354DSS0, KDTM354DSS1, KDTM354DSS3, KDTM354DSS4, KDTM354DSS5
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This video will show you what to look for when you have your touchpad or buttons not working on your dishwasher. Always try cycling the power first. If that works out for you great! If not you will have to make sure you have power to the unit. Once you know you have power you can run the control board test.
For this test you keep power off. Take the door panel off and remove the harness from the main board that goes to the user inter face. Make sure the door is open. Turn power back on and wait 7 seconds than close the door. The drain pump should come on. If it does your main board is good and you need a new touchpad/user interface/control panel.
Hope this helps. Like subscribe and thanks for watching.

[@dianeboyer435]

Your video enabled this little old grandmother to troubleshoot, test and REPAIR my dishwasher (replace UI) entirely without tears! So so grateful. Many thanks.

[@billywise1939]

What is a uu

[@billywise1939]

Uy

[@PaulSheridan-e5i]

Great instructions for fixing a Kitchen Aid dishwasher!! Your first suggestion to turn off the breaker and wait a minute or 2 before resetting it worked!!! Yes it's working again and we don't have to hand washer a dishwasher full of dishes and we didn't have to call or pay a repair man

[@archiehunt1]

You Sir, are the man!. Found out dishwasher was dead on Monday night, watched you video on Tuesday, ordered my UI via next day air through a local D&L Parts. Had it fixed by 5pm Wednesday eve. Amazing! Thank you, Thank You, Thank You.

[@jimreilly5770]

Thank you so much! My touchscreen stopped working so I followed your directions and removed the door cover. When I did I saw the power unit just dangling. I secured it where it should be and reconnected the input wire from the panel and boom! The touchscreen has always been a pain...I'd have to close and reopen the door before the buttons would activate on touch. It's working better now than ever! You the man!

[@ohboyyourgreat]

I can’t thank you enough! I went to start the dishwasher today and nothing worked. I found your video and diagnosed and fix the problem in 10 minutes. We just had a loose connection in the UI. Thank you for saving us hundreds of dollars!

[@jshoath]

Our UI didn’t need replacing, but this gave us the courage and know-how to pop off the dishwasher door, test power, plug and unplug harnesses, run the UI test, and then when we put it all back together, it ran perfectly! I think there were just some loose harnesses that finally got jostled too much and rendered the buttons unusable. But all is good for now! Thank you!!

[@CharlesOuthier]

Worked perfectly. Super helpful. Really appreciate that you had the link ready to a vendor who had the part shipped and here in two days.

[@BeardedApplianceRepair]

You're welcome!

[@LuisFlores-mh2xc]

A most helpful video! A kitchenaid appliance tech said that the unit needed replacement for both UI and main board. I noticed the sump pump working and asked it it was an indication that the main board was ok. Tech guy said it was just residual memory. Not wanting to spend $650 + to repair (discounted by $120 diagnostic fee), I was fortunate enough to come across this video. After ascertaining that the UI is faulty, I ordered one online and made the replacement myself. Thanks so much for sharing this tutorial & saving me $$$ in the process!

[@jeffpersichitte2166]

Thank you! Your video perfectly diagnosed my problem and I was able to fix my dishwasher for 1/3 of what it would cost to call a repairman! Thanks again!!

[@reiroldan9744]

Spot on with diagnosis and replacement of user interface. Many thanks!

[@ChicagoRacerJoe]

Thank you SO much for the tips! I don’t have the same model but used your methodology. My GUI had a broken ribbon cable. 10 minute fix👍

[@paulclary9623]

Great video. Easy to understand instructions. Thank you for posting. I ordered my parts from the link that you provided.

[@ltokes66]

Great video thank you so much for showing the entire process in detail.

[@sdcoinshooter]

Thank You! The motor didn’t start after seven seconds, but when I plugged the board back in everything started working fine.

[@ricknees3853]

Thank you. Rick Nees

[@keliwise16]

Thank you for explaining in an easy way to follow! Will be trying this tomorrow!

[@to6635]

Great explanation! User interface UI (mode selector) was stuck in the locked mode and would not come out (dishwasher unusable). Cycled circuit breaker without any change. Disconnected everything as you instructed, then reassembled and magically it works again - for now. Never really determined if the UI is bad or the control board. My guess is one or both are intermittent. We will see how it behaves for now. Dodged the bullet tonight having to manually wash dishes after coming home from a long work trip. Thank you very much for posting......huge help, learning more about appliance repair every day with these tutorials and saving $.

[@petercullen1462]

Their lock modes on their appliances are stupid. Why would anyone develop an appliance that a pet or kid can completely lock out the panel by accident. The only thing kitchen aid makes thats any good is their blenders. they need to stay out of the appliance business. Their non tactile non clicky control panels are equally retarded.

[@dillonthorne8089]

Thank you for saving me a call to the landlord! We had a different model Frigidaire but almost identical door and this worked like a charm!

[@johntkelley]

Super helpful -- completely solved my problem. Big thank you.

[@jeffarysonnentag3497]

My issue was a burnt out light on the UI for Heated Drying. I know the heating element is working as the water for the wash still heats up. Awesome video . Very clear and concise instructions to trouble shoot. I was able to follow and determine that a new UI was necessary. Just to re-confirm, the pump went on with the UI disconnected and I meter out at 119 V at the power connector. Looks like the UI is almost a third of the cost of a new dishwasher...oh well, still saves me about 400 bucks. Thanks for this awesome video.

[@stuartholsapple4788]

just bought frigidare dish washer .plumbed to the dishwasher. power on at the breaker. water on . button lighs up for a few seconds then goes out

[@Watchoutforsnakez]

Sooo helpful. Did everything you suggested. Ordered the part from local appliance store. ($180.00)Put it on. Saved $400 I bet. THANK YOU.

[@petercullen1462]

you should of put that money towards another brand. Kitchen Aid appliances are complete dog shit.

[@eileenpereira4882]

Great video. I haven't opened the door up yet, but when I unplug, wait 7 seconds and close the door, I can hear the pump. So, that's another way to "test" whether you have power or whether the main board is good.

[@KevinHallSanDiegoRealEstate]

Thank you! My problem turned out to be something in the power supply. Your video helped me identify that there was no power coming to the harness. I checked and I had a loose wired feeding it and after that, everything was fine. I appreciate you!

[@standardeviant]

Thank you!

[@LaurenSpeidel-rd9du]

Thank you for sharing! We were able to diagnose that the UI panel needed to be replaced. I contacted KitchenAid and since it was under warranty (5 years) they sent the replacement at no charge. We installed and are up and running!

[@francismilot1249]

Your trick to test the UI fixed my issue too! Thanks alot for the help and clear video!

[@miltonhayek2494]

Thanks for the help. I found a blown capacitor after following your information. Just ordered the board.

[@charlesseith6094]

Thank you. Very helpful.

[@pakreg51]

Many thanks. I bought a new Kitchen Aid dishwasher from a scratch and dent place and after installing, no power to the key pad. I started following your steps and took the cover off and saw an unplugged cord, plugged it in and everything started working.

[@ranger-px9ki]

Thanks for video. Enabled me to diagnose and replace UI. Working great now!

[@wesschuel2222]

Thanks! All mine took was the breaker off for a minute and it reset. Last week I turned it off for a few seconds and that didn't do it. Then I searched KZbin and after seeing your video I turned power off longer and BINGO !

[@malcolmconcannon3632]

Thanks for the tips and the detailed video. With it I was able to diagnose that the UI was at fault. Other than waiting for the part this was a breeze! You saved me from replacing the dishwasher.

[@BeardedApplianceRepair]

Man Yeah!!!

[@giantjunk7576]

I have that exact model. KDTM354DSS4 Same problem. I'll be ordering parts from you guys seeing as your vid helped me out. Some places have it cheaper but the $30-$40 difference is inconsequential vs the help you provided.

[@ellenran]

Our dishwasher was completely electronically locked up, we could not unlock the controls. The panel lock had locked us out. We had already tried turning off the breaker for minutes and then hours, no help. So we had scheduled a repairman to come out ($140 for initial visit) but then we watched your video. We thought we should try to diagnose so after watching you do it we were brave enough to dig into the door panel, take a few things apart, and then put them all back together. Lo and behold, it all worked fine, guessing the manual unplugging the power helped it reset and unlock the panel so we could press buttons again. It finished running the cycle that had interrupted, and the panel is no longer locked up and beeping constantly at us! Thank you. If we have future problems, we know how to figure out which it is and the cost of the parts is what the repairman would have charged just to come to our house. We cancelled the repair visit.

[@ellenran]

Update one week later, panel is locked up again. Our model KDTE254ESS2 is not like your video, the user interface comes off with the door panel so you must unplug it from the control board to set the door panel aside. The wiring harness does not easily disconnect on the left side. It appears I need to disconnect the cover over the box to get to disconnect those wires. I might have to wait for hubby to get back in town. Biggest question is, assuming we can do the disconnect, will this test work for our model? Something is definitely flakey and needs to be replaced.

[@kyleataylor9939]

Thank you for this video! So helpful!

[@blinchuck]

Thank you. Very informative. Our issue is the heat dry button is the only one that does not light and we know the heating element is good as the sani rinse cycle works fine. I’m hoping it is the control panel or the one wire that goes to the heat dry LED light. We ordered a new control panel which hopefully will do the trick. Another viewer said they had the same issue and the control panel fixed it so we are hopeful the same will happen to us. Thanks again

[@calvinleslie91]

Great video! Very helpful. Just saved me time and money. This is why I love KZbin... Thank you

[@BeardedApplianceRepair]

Yep me too been using it for year for this stuff. This is my little way of giving back :)

[@davidpenton1979]

Thanks, found your vid after I changed the control board. Did your test and ordered a UI.

[@BeardedApplianceRepair]

I would be lost without that test lol glad to help. Did that fix it for you?

[@FixitMys3lf]

Appreciate this. I had cut power for about 10 seconds and still no power, but I tried it again leaving power disconnected for a good 2 minutes and viola! it's running again. Tech that came out said it was the control board.

[@ltokes66]

Thank you. This helped my tremendously

[@pascalgiacomoni13]

Fantastic ! Thank you very much for sharing your expertise! that worked great!

[@pascalgiacomoni13]

My issue was the UI and I order a new control panel and it did worked...

[@LighthouseLeadership]

Excellent video - took just a few minutes to know which part to order. Thank you.

[@michaelsinkewicz3360]

GREAT VIDEO!! Super helpful. My dishwasher is a 2 drawer model. (the set up is a bit different) The UI cannot be purchased alone. It comes with the control panel. I don't have a voltage meter tester. But the add rinse aid light is on and the drain pump did run when I did the test. This combination part is quite expensive so I am apprehensive to order the part if the repair could possibly be a fuse or the likes. Dishwasher breaks right before Thanksgiving. UGH

[@jimsamuels833]

Thank you for your informative video. Your guidance regarding how to test to determine if the Main Control Board is functioning correctly was of great value. I replaced our nonfunctioning touchpad and now our dishwasher is once again working!

[@BeardedApplianceRepair]

Glad it helped

[@MP-uk1xt]

...although in the end, i will be calling a remairman, i watched the video in awe of how much you know. Wish i had the tools, and I admire your knowledge. Thanks for giving me a heads up!

[@hellohello1111100]

Was the repair worth it, compared to just buying a new dishwasher with warranty?

[@jimsamuels833]

@@hellohello1111100 absolutely worth it as the dishwasher is high quality and once the defective component was correctly identified, its replacement (at 1/8 the cost of new) meant that we were back in business. It's now a year later (11/28/21) and our dishwasher is still operating as good as new!!

[@TJDST4]

Thank you very much! One of the best ever!

[@kims1539]

Great video! I was able to figure out that my control board was faulty. My user interface seemed to be working but my dishwasher just wouldn't start going. I have a Kitchenaid KDTE304DPA0 - definitely an older unit, which came with the house I bought. After watching your video and following the steps, my drain pump didn't turn on so then I figured it was the control board. I am waiting on the part ($170) but based on your video, I have feel assured that I can change it out myself. I was quoted like $500-$600 to fix it by the Kitchenaid authorized repairman. Thank you for this video!

[@gakharbhm]

Excellent explanation-great teaching Soooo Grateful

[@aaronburrell9259]

Thanks for the logical explanation. Well done.

[@billhurst796]

I am amazed, IT WORKED!! Thank you so much for the awesome video!!!

[@BeardedApplianceRepair]

Thanks for letting us know and giving more folks confidence in this repair!

[@Dobsonion]

Thanks! You helped me diagnose my dead Kitchenaid touchpad, buy replacement, and install - all by myself!

[@BeardedApplianceRepair]

Glad to help!!!!

[@donsargent1068]

Thanks this was very helpful in helping me diagnose and repair our dishwasher.

[@williambatchelder6385]

you did a great job explaining this, I just replaced the user interface panel following your instructions. I kinda think maybe it broke because the old user interface panel was not actually in the tabs, it was just floating there, and I wonder if that made a bad seal where the steam got in from the drying cycle? At any rate, thank you for the video and part number. Great job, you are providing a real service.

[@jeffpersichitte2166]

Thanks!

[@keysthinking]

Perfect

[@shanefrank3281]

Great video! Thank you !

[@BeardedApplianceRepair]

Our pleasure!

[@GlendaWood-r2v]

Thanks so much

[@jeffdawson821]

Great information on testing this dishwasher.

[@cancho0621]

Thanks, saved me a lot of time and money. only troubleshooting video that worked.

[@kennkid9912]

Main board is $200_and UP is $130.. The KAs are junk. We had an extended warranty and those were replaced pus a motor.So much for quality! Thanks good info.

[@KrastyoKomsalov]

Perfect. Worked like charm. I disassembled the tachpad after I installed the new one. Turned out all small resistors under Statrt and Cancel buttons are frayed. It was surprising as these are only simple LED and tuch buttons. The only explanation I can see is the epoxy they covered the plate to glue it onderneeth. Some epoxy hardeners if do not mixed precisely can be very corrosive.

[@williamclark9943]

Well you did it again it took minutes to diagnose my dishwasher, after watching your video.😅😅thanks again. Bill

[@sylinca]

Thanks! Was able to troubleshoot my dishwasher ans find a part that wasn't too expensive. Fingers crossed that it will work !

[@a3square1]

Great info and education. I just subscribed!! I try to repair EVERYTHING myself. Only if I can’t will I get someone out to my house. Thank you

[@deborahleitert4203]

Great video I am a Breaded convert!

[@kevinmcguire5696]

Great video. I have the Window / interior light version of this dishwasher. The controller board for my unit is on the bottom of the unit, near the main wiring junction box on the right side....Pull the dishwasher out and tip. it on its back to access.

[@Jason_H23]

Great! My control panel was the issue and Amazon $210 later I'm hanging up my dish washing hands, thank you!

[@hueymario5610]

Goff stuff brother!

[@DRIPLOC]

Dude! Great Video! You just saved me a chunk of money. Thought I had a board issue but it was a powersupply connection so when you started tracing your power source I reluctantly did and there it was. Anyway good job on a thorough well explained video.

[@LYNRUBR1]

DJHansen A very helpful troubleshoot video. I had power to the board but nothing to the pump. Did test several times. Replaced control board, now pump runs but no lights on control panel. Is there a code or touch pad sequence to wake up the panel or is it a dead horse also? Please advise.

[@ROLANDKING-xr2bu]

Dude! You just saved me a lot money. Thank you Thank You Thank You!

[@dlowthadon]

I come here 3 years later and my gosh you saved me

[@emilywilson6382]

Thank you for the video! I have a frigidaire dishwasher, about 8 years old, it first started flashing all of the button components on the front and would not turn off. It had just finished a cycle. I unplugged it over night and today when I went to plug it back in, none of the lights are on except the add rinse aid, and the buttons do not work. Any suggestions? Thank you

[@marthagulley1160]

Thanks for the video. It's very helpful. Our problem was the touch pad was on cancel/drain and the other pads would not function. We followed your video it seemed to work so we ran a wash cycle before putting the panel board back in place. It worked perfectly. When the wash cycle was completed we replaced the panel board. But, now the touch pad still doesn't work when it's in its proper setting. What's the problem? If we leave the panel board hanging, it works fine...what next?

[@richardbradbury7086]

Excellent job on this video - very easy to understand. My Kitchenaid wasn't working - the touch controls weren't lighting up at all. I ran the diagnostic test to see if the drain pump would run. It did, so I assumed the control panel was bad. When I put it all back together, the control panel was working again, and the dishwasher ran. Not sure if I just had a loose connection or if the panel is starting to fail, but either way, it's running now at a cost of zero $ thanks to you!

[@fhare666]

Thanks man! I have the exact problem with this exact model: KDTM354DSS5. Is this a common problem for these models? Mine is less than 2 years old, seem s like an awful short time for a control panel to blowout.

[@mrtaktiks]

Appliances today--at least in my house--are so flimsy and unreliable. It seems I have become a full-time appliance tech. LG washer and dryer (constantly failing), LG dishwasher--out the window after so many problems, Ice-o-Matic has been Ice-OMG after I've rebuilt the lump motor 3x's, LG mini-splits seem to be made out of cardboard, LG TV (vertical band), Electrolux induction stovetop is now a slow-boiler, Nivien tankless water heater is finicky, Samsung fridge is borderline silly. Anyway, thank you for the advice. I did your touchpad diagnosis on my break-a-minute Kitchenaide dishwasher and it failed. Ordered one today. Again, thanks.

[@stevepagliaroli3255]

Great info on this kitchen aid dishwasher. I actually have the same or similar model that you were showing. I have a red lock symbol on the front panel. Not able to use control panel. not sure if it is a UI problem.

[@wills4544]

Thank you for the great instructions on step by step troubleshooting! Mine is a Kenmore 13963K012 though, and I tested the power, which is hot. I tried to test the mainboard by disconnect one larger harness (looks a little different from yours) on the mainboard, and with power connected, by closing the door, I did not hear anything from the pump. Does it mean that this mainboard is bad? Thanks!

[@dig1035]

Thumbs up and subscribed!

[@charlenetaub1701]

Now I have to convince husband to try it - or just do it myself!

[@kateanderson9548]

Thank you so much for this video! This is exactly my problem! One thing I'm a little confused about: is the UI the same thing as the control panel?

[@wolfsden3812]

You make it look soooo ez

[@ahmedrayyan8667]

Very helpful video. My kitchenaid DW is 15 years old. Lately, it started making grinding noise then it stopped. So I figured the motor is gone. I took the motor out and connected to a power supply and it ran great. But when I put it back on the DW fills with water and then it does not do anything else. Any suggestions? Thanks.

[@cra2cra226]

Worked like a champ. Thanks

[@bugwhipper1830]

Thanks man! Turns out just the unplugging/replugging of the UI wires solved my dead dishwasher issue. No new parts needed! Heck I may even get laid tonight! Lol great vid.

[@wmcaldera]

this Unit is almost identical to Kenmore 66512783K311. I woke up one morning and all the led lights were illuminated. I replaced the control board but the touchpad wasn't working. Even with the touchpad plugged in the drain ran like your video. Looks like I will be buying a touchpad too

[@erikgayoso6067]

What size are the door panel screws?

[@brianrichmond3777]

Thanks so much for your troubleshooting video, it enabled me to determine that the touchpad/overlay is faulty. The dishwasher is over 10 years old so parts are difficult to get and expensive. Is there a way to repair a touchpad button?

[@richa.4237]

Great video! Question. I have Kitchen Aid model KUDS03FTBT2. I replaced thermal limiter on control board and unit ran once then tripped it again. What else should I check or should I replace control board. Thanks in advance.

[@mikej1570]

BEARDED APPLIANCE! GREAT VIDEO SO HELPFULL!! I did the 7 second test you performed and my kitchen aid dishwasher drain pump and it did NOT turn on. I have 120Volts at the Board. My dishwasher finished cycle, I reloaded the dishwasher and the control buttons were dark (nothing at all) hence the problem. I have KitchenAid dishwasher model: KUDE60HXSS5 can you confirm that the drain pump would go on in the 7 second test you described for this model? I hate to purchase both the control board and the touchpad. any help would be greatly appreciated. Thanks Again!

[@IIIllllIIIIlllll]

Where do you recommend buying replacement parts from? Based on this vid, my Kitchenaid KUDS30IXSS1 (edited to fix model #) needs a new UI. But I am only finding prices around $200 which seems kinda steep for an old dishwasher. Time to just replace the whole thing you think?

[@geraldfite6475]

Hey my older kitchen aid dishwasher touch pad is sticking... You can run your fingers across it a few times and then it will wash. But now it stops mid cycle and flashes the rinse only.. Is there any way to take that it and clean it? Or do know where to get another, everywhere I checked is sold out.

[@carrollmoffett345]

The start button would not turn the dishwasher on. I checked the switches and all were good. I found one of the standoffs, pin holding the PC board was broken off. When pushing the button the board would move and not engage the switch. I ran a small screw in the place of the standoff . It holds the board in place now so the board won’t move and the switch will now make engage. Save m a grand on buying a new dishwasher. Good video to make checks on your unit though. Thanks

[@angelamarie2207]

How much is new control panel part?

[@allnonsensewrenching]

I preformed this test and if I'm not mistaken I have a bad control board, my pump didnt run as shown on the video. I also see a visibly burned diode on the board. Any idea where to get a replacement? Been searching for and hour with no luck

[@ferminiduate1843]

I've now replaced the Control Panel 3 times. Purchased same model as on your video back in 8/2016. After about 3 years the first Control Panel froze. I purchased a replacement and this lasted about 7 months, purchased another one which lasted about 3 months, and now just replaced a third which lasted 1 week! When I look at the Control Panel circuit board around where the connector is exposed I see some oxidation. Do you think that possibly the steam is infiltrating and shorting out the board? I don't have problem with main board, could there be something else such as High Temp Fuse or control? Would appreciate any help.

[@SteveO3232]

Did as you explained but the pump did not turn on. Does that mean mother board is bad??

[@claudiaecheverri4195]

The dishwasher is not turning on , the main brake energy is working , any suggestions as what to do ? Great explanation , thanks

[@nenanenica6783]

Any suggestion if will not start washing somebody said it my needs new controller?

[@richardwielebinski1271]

Your video and explanation was spot on, Thanks. I followed your instruction and my touch pad was a little different than the video Model KDTE334GBS0 had three screws to remove, one behind the door lock. My question is my touch pad would allow me to press a cycle and light, when the door closed nothing happened and then in about 30 seconds the cycle lights would go out. I did hear the drain pump operate after I pulled the touch pad. Do you still think the touch pad is bad since I had lights? Thanks Again! Rich

[@BeardedApplianceRepair]

Yep that is what I would start with. I had another one of these last week and indeed it was the control panel. Verified doing this same technique.

[@richardwielebinski1271]

@@BeardedApplianceRepair I call the number above for the touch pad yesterday and they are out of stock, do you have one I can purchase?