Toyota RAV4 Hybrid

[@davefagerstrom]

I ~finally~ got the green-light from Toyota for my recall for this issue. My R4P's VIN was a less than 500#, so this has taken forever. I'm taking the car in this week to get the cable replaced at the local dealership. I just wanted to comeback around and thank you for making this video.

[@BobPellerin]

Glad it helped someone!

[@jamesaragonastudio6476]

This happened to me recently and thankfully the warranty covers everything.

[@BobPellerin]

It'll probably happen again. That's the only problem I had with the Prime. Otherwise I enjoyed it.

[@Rydal19140]

Thank you for sharing this video sir, I am an owner of a 2020 Toyota RAV4 hybrid, I must say I really like the vehicle. This video is very helpful as I was avoiding all hybrids originally for years due to a possible concern such as the present concern. I will be making an appointment to have the component in question inspected by my local Toyota dealer/technician. This is extremely disappointing that Toyota has been aware of this issue since 2020 ,has failed to address the issue of an integral part that corrodes! The good thing about this is the RAV4 is an extremely big seller in the Toyota lineup and if we could get all owners to join together we could provide the voice needed to provide the power to pressure Toyota to do the right thing. Toyota needs to address this issue immediately! I urge all Toyota owners that have this integral part that could possibly corrodes to start drafting letters over to your local dealers, Toyota CEO, and the local news station, social media outlets! We have to apply more pressure or receive an hefty bill ! We need to document a visit with our local dealer about this concern as well. We are the consumers, We demand that Toyota address the issue or face the consequences of losing sales, brand attraction, and etc.

[@BobPellerin]

Join the FB group.

[@kevinburola889]

@@BobPellerin what is the group called

[@RR-bv2pz]

Did you guys find the FB group?

[@speaklife7333]

@@BobPellerin is this problem only where it snows, it doesn't snow where I live

[@marcinc8142]

I couldn't agree with you more,sir. I have 21 rav4 prime and currently driving a rental for next month until the replacement part arrives from Japan. I then I'll be facing a dilemma- keeping the car or trade it asap.. perhaps class action lawsuit could whip our beloved car brand into a shape like from before pandemic days

[@kevineastler9001]

Really helpful! I’ve done a decent amount of research on the RAV4 Prime, but this is the first I’ve heard of this issue. Hope it get’s sorted out soon!

[@BobPellerin]

I have no doubt Toyota will find a solution.

[@RR-bv2pz]

@@BobPellerin Is this a recurring issue after the first fix?

[@metzmatu8409]

2-3 years down the road will tell if it was fix

[@janozkk]

Thank you for the heads up Bob. My wife has a 2021 RAV4 Prime SE. Going on a road trip next week to Utah, and will involve driving dirt roads. She wanted to take the 38 mpg RAV4 Prime. I said we are taking my 2022 Tacoma SR5. My reasoning too many electrical and electronics in the floorpan the could get corroded. Your video says it all

[@smrtguy77777]

This is a salt and humidity issue, has nothing to do with dirt roads.

[@finalboss7956]

@@smrtguy77777 whos to say water mixed with dirt/sand cant get in there & cause damage

[@mikej238]

@@finalboss7956 😂 and 😂

[@metzmatu8409]

​@@finalboss7956 😂 Right, corrosion still occur at diffrerent rate.

[@drutgat2]

Many thanks for this. You have more faith in Toyota than I do, in terms of expecting Toyota to "do the right thing".

[@ramonpayan6869]

Are you going to leave us in limbo? Nothing is clarified yet?

[@cycloopnl]

I'm so happy I live in the Netherlands, here we have a ten year or 200.000 kilometer warranty.

[@patrickstanley8655]

many thanks, we are looking for a new car and the Rav 4 phev made the short list. This will help a lot with the questions I need to ask. All the best from NB

[@FrancisHopwood]

Annapolis Toyota Dealer told me the 2023 R4 Hybrid has a redesigned HV cable, but it DOES NOT FIT previous models because they had to redesign both halves of the connector.

[@BobPellerin]

Someone told me the whole cable was relocated in the 2025 redesign to “fix” this. I have a 2025 on order already. Hope it’ll be so.

[@caroleharding9460]

Extended warranty does not cover batteries or any cables this includes the high voltage cable

[@phelpsauto]

Skip to 4:10 if you don't want to listen to a lot of rambling. Part number 821H1-0R011. List price for the part was about $2400 when I checked. Read TSB T-SB-0026-22 for much better information.

[@BobPellerin]

Please keep in mind what limited information available at the time I made that video.

[@carmelmccolgan5187]

I just had this happen with my 2019 RAV4 Limited Hybrid. Got a notification: “A malfunction in the hybrid system has been detected”. Made appointment right away but had to have vehicle TOWED to the dealer because it was totally inoperable on the morning of the appointment. The estimated cost to repair it: $5269.75. I have +51k miles but vehicle is less than 3 years old. Dealer indicated that this is not covered under the hybrid warranty but only under the general 36k warranty. Huge frustration with a car that I loved ( my 4th RAV4)!

[@RR-bv2pz]

Did you repair it? Are you from US/Canada? Save the bill!!! We should fight for this in future.

[@BobPellerin]

I’m expecting Toyota to extend the warranty or recall those cables. It may not help you. There’s a class action suit you may want to look into.

[@glennschiffer1742]

@@RR-bv2pz i would never pay

[@jamesmcgregor9491]

Just happened to my 2019 rav 4 hybrid. Got hybrid malfunction message on the dash readout. 3 year warrantee just ended a week ago. Waiting and hoping Toyota will do the right thing. Such a shame as the vehicle has until now been amazing.

[@americandude3825]

$6500 fix too……

[@mikemailix4950]

Same problem here. Warranty just expired 7000$. I really hope Toyota steps up. I called them. But they don’t seems to care.

[@americandude3825]

@@mikemailix4950 time for a class action lawsuit!

[@johnsonluk3468]

Isn't this cable considered as hybrid related component which typically has 8 years warranty? I would be mad as 2019 is still a relatively new vehicle.

[@cedricpomerleau5586]

@@johnsonluk3468 Toyota claims it isn't, which is bullshit.

[@americandude3825]

Seen this issue all over the 2019-2020 not sure the 21 and 22. Got a 22 XSE at the dealer. Waiting to pick it up. The small driver accent window was leaking. The struts were dented and scraped. Brand new from the factory…..

[@BobPellerin]

Ouch.

[@TheHomeDesigner123]

If the Toyota replacement part just provides aeration to the cable, why wouldn’t they just provide or make drainage holes in the bottom of the covering housing.?

[@dougdorrer4622]

I just received the letter today, 5/12/2023. How can they sell a car (9 months ago) knowing there is problem without notifying the buyer before th purchase? Isnt that fraud? They knew about this for a while.

[@BobPellerin]

I wish I understood why there was such a long delay in making even a basic statement to reassure owners.

[@bostonbeanman6173]

So if this is a design issue and takes about 3-4 years to show up, my guess is that there will be a surge of new cases on the horizon. At least for corrosion prone areas. I live in the northeast where they make the roads with 25% asphalt and 75% salt. No hybrid or prime 4 me. They are fun to drive though. I’m a “buy a car and make it last 12-15 years kind of person though”, Buying a gas model that I can service myself and will not need to inspect as many major electrical systems. That’s a pricey wire and while I love the brand, fighting any of them over warranty work and parts is a terrible experience.

[@GarryBurgess]

Does the 2023 Rav 4 Hybrid also have this problem? I heard that Toyota Canada issued a recall for the high voltage cable in certain Rav4 Hybrid models on August 24th, 2021. The recall was issued due to the risk of corrosion on the high voltage cable, which could cause electrical resistance, overheating, and potentially a fire hazard. Toyota Canada advised owners to contact their local dealership to schedule an inspection and any necessary repairs or replacements.

[@BobPellerin]

It is unclear at this point. Time will tell.

[@bostonbeanman6173]

They flipped the cover over so now it collects water and gives the wire a good soak. This is what I read. Search for a video as I think a tech recorded a view from under a 2023 model.

[@mikemailix4950]

Ive been a Toyota owner my whole life. I am having this issue right now. 2019 Toyota RAV4 hybrid. Had to get it towed to local dealer. Dealer wants 7000$ to repair. Called Toyota Canada. They don’t care Basically told me to pay for it. I’m not sure what to do at this point

[@BobPellerin]

Join one of the RAV4 groups on facebook. I know some are very active in documenting. Try contacting transportation Canada.

[@jasonoshima6839]

Lawyer up...

[@YTYTYTY7]

How does it cost $7000? Do you have to replace the whole battery or something?

[@mikemailix4950]

@@YTYTYTY7 wiring harness and labour. And taxes. Adds up quick.

[@GenericYouTubehandle910]

You would be surprised at the amount of labor required to remove and replace the high voltage cable. Also the high voltage cable is $1800+

[@agnome1176]

Well, that changes my intent 2 buy a used ‘21. & it makes me question my ‘18 hybrid here on the snowy, Salt/Urea-spray’d streets of the north east coast

[@BobPellerin]

Just to be clear, I love my RAV4 Prime. I expect Toyota to figure out who is affected and how to prevent this for those at risk.

[@idontevenknow232]

My wife has a 2019 Rav4 Hybrid limited with 95000 miles on it. We're in New England, so lots of salt exposure in the winter. Will check today and see how it looks. My plan is to coat the cable with B'laster Surface Shield which is a lot like Fluid Film, but it doesn't get washed out so easily. If I lay it on thick enough, it should make its way into the orange cover and coat the braided copper.

[@aladalussi1151]

What did you found? And what is the solution you have took?

[@idontevenknow232]

@@aladalussi1151 Oddly enough our 2019 had the cover that the newer models come with. Not much corrosion on ours at all. I'm going to coat it with Blaster Surface Shield anyways. It won't eat the plastic and it's non-conductive, so it should be able to prevent rust.

[@nickhoang1942]

Could ur dealer secretly replace ur cover without letting u know? No way ur 19 rav4 come with the 22 cover (basically half of the cover as a fix).

[@idontevenknow232]

@@nickhoang1942 That's possible. It went in for a new radio and also firmware update at some point in the last 2 years. I think it had a fuel pump replaced as well.

[@standm6130]

@@nickhoang1942 If they are fixing and doing something good - that is nothing secret about it, isn't it?

[@normdude]

Some people suggest spraying the connector with aerospace rust inhibitor spray like LPS 3 at the beginning of each winter. What do you think about that? If it's a clear or invisible spray, the warranty would not be affected. I think that rust inhibitor spray can really help.

[@BobPellerin]

My understanding is that it would void the warranty. I do agree that we should be trying to proactively prevent failures of any kind in general.

[@mohammadhassanshoshtari5066]

this a good idea.

[@waynebinky]

2023 model here. I disconnected my connector day 2 of ownership and applied more dielectric grease to the inner grommet, reconnected it, then sprayed the area with Fluid Film. Our hybrid has the foam gasket addition so I count myself lucky in that regards. 13 months later in southern Ontario my cable still looks new. Why people worry about voiding their warranty is crazy. I'd rather not need my warranty! Toyota states to not spray rust inhibitor on a hybrid vehicle. Of course they will tell you that. They want to sell you another car in 8 years time.

[@cedricpomerleau5586]

Their fix should help keep the crap out of the connector, but I still don't understand how that crap get to rust through the insulation of the wires. Is the insulation drying and breaking so the copper can rust? This connecter should be able to handle being under water and should be fully corrosion resistant...

[@sergiopaulino859]

I´m plannig buying the new Rav 4 2023 hybrid but with these news makes me concern. hank for the video and information

[@waynebinky]

If you did buy the 2023 like I did, just give it a good spray with Fluid Film. Mine still looks brand new after a year in the rust belt.

[@jankuzminski7183]

@@waynebinky Does the '23 (and 24) still have the same flawed design?! I'm in the market and had read it was fixed by '22? Thanks!

[@kgpax]

Just looking at the connection anyone in the north east could have told you that mesh wire would not last in our climate!

[@905Alive]

I see it says 2019-21, we have a 2018, why aren't the 2018's affected???

[@BobPellerin]

Check with Toyota. Join the FB group that covers this specific issues. They’re a great source of information.

[@joannekendal2785]

What is name of the fb group? Thanks

[@GarryBurgess]

I bought the 7 year extended warranty just in case. After about 4 or 5 years, I'll evaluate what's happening with this and whether it's safe to keep the car beyond the 7 years.

[@familydad3241]

Extended warranty doesn't cover it

[@always-hike-up1845]

Thanks Bob for the great informative video. I have a 2022 hybrid bought a few weeks ago. I live at 2700ft in a city that uses a liquid de-icer made of magnesium chloride instead of salt, which is sodium chloride. Have you are anyone heard if Magnesium chloride also adds to the corrosion problem? Maybe 2022 version Toyota had the problem fixed. thanks

[@DocMicrowave]

I have a similiar situation and the same concerns. Just bought a 2022 prime. Wish I had heard about cablegate prior.

[@DocMicrowave]

I did do quite a bit research. Learned everything I could about the car. Checked reviews, ratings and commentary from other owners and Toyota mechanics. Never read, saw or heard anything about Cablegate until recently. I guess Toyota did a pretty good job of trying to keep this underwraps for so long before someone decided to not take a payoff and blew the whistle.

[@georgenist8697]

Hi, I have a question I just bought a 2023 brand new Toyota RAV4 hybrid XLE I’d like to know did they fix the corrosion problem on this year’s vehicle please reply back very important to me. Thank you.

[@BobPellerin]

There is a redesign of that cable, but from what I heard it has not really fixed it. The real fix should be on the 2025 RAV4 refresh. I hear they will pass that cable over the battery instead of under where it attracts all the road salt and dirt.

[@waynebinky]

I have the same model as you. Best thing you can do it give the cable end a good spraying of Fluid Film annually and not worry about it. Ours was built in late May 2023 and has an extra foam gasket at the interface. I believe the 2024 model now has heat shrink on the cable end to cover the exposed grounding sheath that corrodes.

[@jankuzminski7183]

@@waynebinky Thank you wayne! (hmm i need a car now though, not sure if i can wait for the refresh)

[@uk8919]

Very informative video. I do have Sienna 2022 and just pop up 'hybrid system malfunction, see your dealer". Just wondering is this message due to HV floor wire harness or rear traction cable which has finally recall/warranty extension for 8 yrs/160k KMs. I do not feel any issue while driving with this message though and therefore affraid to see dealer as they charge $250+/hr for diagnosis and if no issue so. Looking for advise if someone passed through this scenario. thanks

[@BobPellerin]

Sorry to report I don’t have an answer for a Sienna without doing some research. Should be easy to find if it shares the same bad design or what.

[@Loremaster69]

Anyone have issues with the Drivers side door no longer unlocking when you touch the Handle????

[@BobPellerin]

Not on mine.

[@TheRiverstock38]

Independent tech here.. Changing one on a '19 rav. 102k. Toyota told the guy(original owner) to pound sand. Terrible corrosion at the MGR connection. Quoted him $7000 to fix. I'm getting it done a whole lot cheaper.

[@BobPellerin]

Thanks for sharing!

[@floydestelle6242]

Over 100K

[@jeremyhagood1830]

Dealer charged us $150 for the diagnostic of our 2021 rav4 hybrid. Told us the cable was corroded and it would cost $4500 to fix. And of course my wife uses the car for work so it has 130k miles on it and 3 years old, and Toyota said the corrosion warranty was 100k miles or 8 years old.

[@BobPellerin]

Now you know why I made the video. I got a lot of haters, but I also got feedback from other owners. It’s a great SUV overall but this was too high a risk for me as reliability was important to my family. I’m waiting for the redesign with impatience.

[@mustaphan9121]

@@BobPellerin are you waiting for 2025 or 2026 rav4 hybrid ?

[@circeseye1]

does this effect the 21-22 venza? it has the rav4 power train

[@robertfugate5827]

It's basically the same setup, and if you're up north who drives on salted roads it'll affect you!

[@dj3114]

The Venza is a Rav4 with a different body. Same engine, transmission, frame so yes, I'd say it affects the Venzas too.

[@HarrySapsun]

I just ordered a hybrid rav 4 yesterday going to change it to gas only. dont need these headaches

[@BobPellerin]

I just bought a RAV4 Prime. I simply got a CableWarden installed. A new video is coming shortly.

[@Fadic4]

I am pretty sure even if you bought the Toyota platinum extended warranty, it doesn’t cover issues caused by corrosion? Anybody care to confirm this?

[@BobPellerin]

The base warranty covers it. After that you are paying for the repair on some models. The externe des the warranty on the rav4 hybrid (not the prime).

[@terrylsc1]

I have a 2020 rav 4 hybrid with 72000 km on it and had the high voltage cable replaced because of corrosion , fortunately it was all covered by warranty.

[@BobPellerin]

My concern was/is that the new cable will simply corrode as well. It is now the weak point of an otherwise excellent SUV.

[@TacklingTheGiants]

@@BobPellerin is this cable the same for the newer models(2023/2024)?

[@williamwells1862]

I got a notice there may be a problem with this. Corrosion. Have 40,000 mile check on Tuesday will have them check it out. The hood latch very cheap and is bent and wobbly.

[@BobPellerin]

Nice to know about that potential issue down the road! Thanks for sharing.

[@jimbrooks5496]

given their reluctance to update the firmware to fix the dead battery issue, I wouldn't hold my breath. Seems like the new toyota is less focused on the customer and more on the money. But we can always hope they will come through on this. I see a class action suite regarding this cable/connector issue starting in Ontario.

[@higherlifts420]

I leave mine on a battery tender anymore. Ridiculous to have to do no less

[@jimbrooks5496]

@@higherlifts420 since the firmware update I have had no further dead battery problems.

[@azntranc3951]

Do any 2022 RAV4 Hybrid owners know if #CableGate affects the 2022MY? I've only heard about this issue for vehicles up to and including 2021MY.

[@americandude3825]

Supposedly they fixed it.

[@BobPellerin]

If you look up the part it appears to have been modified. It’s probable that you have/will have this new design. Time will time if that’s a true fix.

[@dougg8166]

Excellent article. Our 2004 dodge caravan 240ks on it driven every winter salt wet roads still has the original e-brake cables working like new. Its built better than our 2014 Avalon with 50k on it

[@alexzman85]

Nobody gives a flying F

[@DeePunter]

Didnt know they made 04 caravan hybrid with same cable wiring as a 23 RAV4 Hybrid.

[@shareshare8524]

do you know if RAV4 Hybrid FWD is affected? My car is in Europe. Thanks.

[@iskdude9922]

This is for awd hybrids... the cable goes to the rear motor

[@BobPellerin]

To my understanding the cable is there to bring power to the rear. So your FWD has no such cable.

[@jasonoshima6839]

So does corrosion only occur if you drive where the roads are salted during winter?

[@BobPellerin]

Uncertain. I’m still expecting Toyota to come back and explain if this is widespread or just a few exceptions. I’ve only heard unofficially from dealers at this point. There is at least one lawsuit started to my knowledge.

[@DosJof5118]

I want to trade my gas-powered Rav4, which I love, for a hybrid Rav4. In my former life, I was an ASE certified automotive technician and so complete all required maintenance and repairs of my vehicles myself. (I work on aircraft now.) I noticed this post was released a year ago. Has Toyota fixed the problem in the 2024 Rav4 Hybrid? Thank you for your exhaustive coverage of this problem in what is IMHO an excellent automobile.

[@BobPellerin]

I’m waiting for the 2025 which is redesigned.

[@paintfatpurple7394]

@@BobPellerinisn’t this wire behind the plastic cover of the car. There shouldn’t be a high voltage wire exposed on the bottom of the car where it can get splashed on.

[@HarrySapsun]

not yet and the guarantee is still only 3 years.

[@HarrySapsun]

@@BobPellerin no redesign before 2026

[@ryshask]

I didn't know what cable gate was... He finally defines what it is @4:35

[@maxcc9161]

thanks for saving some of my life :0)

[@FeydHarkon666]

He is blabbering to get the monetization of a minimum 11 mins videos

[@Mrstarboy331]

The Rav4 hybrid 2022 have this problem?

[@BobPellerin]

In my opinion, most likely. They appear to have only cut out a space for water/mud to drain out. Time will tell. I imagine they will pass the cable above the battery in the next version to avoid this issue entirely. Just guessing here.

[@jameswhite3232]

Anyone having issues with the mud and sand mode coming on when driving

[@BobPellerin]

I never experience that problem…

[@badimpulses17]

Geico offers mechanical breakdown coverage from bumper to bumper.

[@BobPellerin]

Geico is only in the US, but good point.

[@herbertwedermanjr239]

Fast forward to 3:10 for relevant topic

[@floydestelle6242]

I do know Toyota has extend the warranty on the cable. I believe 8 years 100,000 miles, but i bought my car to last 20 years and at least 200K. So the last 12 years you are on your own.

[@BobPellerin]

Check out my new video on a solution to prevent (or at least slow) the cable issue. The protector is called CableWarden. The video in French is being release first. The English should follow soon after.

[@1asian1phone]

I live in FL. Do I need to worry about this still?

[@BobPellerin]

Unknown. Unless you're very close to the ocean I imagine you'd be better off then up north with the salted roads.

[@beans8615]

Have a 2018 rav4 hybrid sle is this one affected too?

[@BobPellerin]

I think the issue is with the 2019+

[@waynegroves7193]

2019 Rav 4 with 27000 km. 3 month wait for wiring harness.

[@jamesmcgregor9491]

I've been waiting since May

[@waynegroves7193]

@@jamesmcgregor9491 Got it back August 11. Wait was 3.5 months total. New cable is not a new design, but a fix on the old design by cutting away half of the boot. I agree with other comments, the fix does not look promising.

[@jamesmcgregor9491]

@@waynegroves7193 Hi Wayne, looks like your getting better care than us (Ontario, Canada). We are told there is NO ETA, NO idea on availability, for the repair part. Approved for repair from Toyota Canada since early May. Where are you getting your exceptional service??? Are you in USA? Thanks, Jim

[@waynegroves7193]

@@jamesmcgregor9491 I'm in Ontario and I harassed Toyota Canada every week and got the same story every time with no ETA. Out of nowhere, 3 days after my last call to Toyota, the Dealer calls and says my vehicle is ready. It was under warranty so I did have a rental for the entire time and I insisted the vehicle be stored inside and they check the brakes after it sat for so long for rotor warp and rusting. The Dealer did as I asked and ended up replacing the brakes as well. As a side note, the gas tank was replaced under a recall because of the partial filling problem. That took the better part of a year.

[@tsizzle]

dielectric grease?

[@BobPellerin]

I would have gone that way, but I was told this would void the warranty. So it's a bit of a catch 22. I ended up trading the Prime in for a BZ4X. So quiet... :)

[@johnmartin7158]

Does this mainly relate to Canadian assembled ? My 2022 RAV4 Adventure Hybrid arrives in 3 weeks time. Japanese assembled. NZ

[@BobPellerin]

My understanding is that it is a design flaw with the cable assembly (that orange cover over the connector). As such, it should affect all RAV4 regardless of where they were manufactured or assembled. Having said that, if you are just getting one now, you very likely have the new redesigned version. I got to see pictures of the new design. In my opinion, it looks like the old design with a cut out part to allow airflow and water to leave the assembly when it got wet. Time will tell if that’s the final solution.

[@barackblows1942]

@@BobPellerin It only affects hybrids; not gas only models. 💩

[@user-by1yq5se4v]

thanks for making this informative Video, do you know if Toyota highlander hybrid 2023 has the same issue?

[@BobPellerin]

I would suggest looking up the facebook group #cablegate and asking the entire group. I'm not sure.

[@kelvcgl]

You think cleaning the under carriage helps? Thank you

[@BobPellerin]

Unsure. I've been told a lot of conflicting things. Check out the groups on FB for an in-depth discussion.

[@steevejocelyn2607]

Merci pour ce vidéo. Est-ce que ce problème touche le modèle hybride Highlander? Il ne paraît pas y avoir beaucoup de résultats après une recherche rapide.

[@BobPellerin]

Va voir le groupe Facebook #CableGate pour plus d’info.

[@rupeshdesai23]

does 2024 rav4 hybrid still have same problem?

[@BobPellerin]

From everything I have seen, I would say yes. They redesigned it a few times, but it still looks like it will fail to me. I don’t claim to be an automotive engineer or expert and only time will confirm me right or wrong. A few people have told me off the record that the real fix will be in the redesign coming in 2025/2026. If they could relocate that cable that would certainly go a long way. Please note that this problem is mainly where they use salt/abrasives on the roads.

[@jankuzminski7183]

@@BobPellerin Ay yai yai! Sheeeesh. Kinda have my heart set on a rav4 Hybrid, and was even considering a '24 over some '19-22's as supposedly 'fixed' the issue.... Now what? Ugh....

[@MohammadIshfaqueJahanRafee]

Does anyone know what's the status of Rav4 Hybrid 2023?

[@BobPellerin]

Officially this is fixed. A few people that have seen the new cable aren't convinced it completely resolves the issue. Time will tell.

[@charlescoker7752]

Did they ever fix the problem? Saw one video, It said it cost $4,000 just for the cable!

[@BobPellerin]

I’m not an automotive engineer, but I’m not impressed with the official fix. Namely a cutout of the plastic sleeve and a warranty extension. The 2025 model redesign should see the cable relocated above the battery preventing this issue. I’m buying one!

[@christinegallo8805]

Hi Bob, I have a toyota rav4 hybrid 2019 and this is exactly what I have been dealing with right now. Lia toyota charged me 4k to replace this and it is an absurd amount and I have not give in yet to that price. You are so right about this video everything that you said about "when" it will corrodes. Car is just 3 yrs old brand new car I bought from back then and it's still in low mileage. My car right now won't even move and errors are everywhere in the dashboard even if it's turn on and I don't know what to do right now I don't have a functioning car. What do you think I should do? Shall I write an email to the corporate for this? I am awaiting for the tow truck to drop it off to my home. Thank you for your response in advance.

[@BobPellerin]

Try another dealer and escalate to Toyota America. As the number of affected vehicles increase I suspect they will have to acknowledge it’s a serious issue and correct it.

[@christinegallo8805]

@@BobPellerin i escalated this to the toyota and wrote an inquiry about it last night. I haven’t received any response yet from them. I am waiting for it. I hope toyota will figure this issue in a timely manner.

[@hsaphoto]

Christine, Toyota may offer you to sign a non disclosure agreement in exchange for a rebate (it’s the classic technique of overcharging and then buying silence) - be ware of the consequences… if another problem come up, you’ve « signed out » your way into another request for a legitimate problem. I don’t know in what state you are but in Quebec we have a law that protects consumers and Toyota had to let it go for anyone that brought in a lawyer. So a big lawyer bill may be lower than an overcharged HV cable…

[@mikemailix4950]

I’m having same issue. 7000$ to repair a 3 year old car. Don’t make sense to me

[@robertfugate5827]

@@mikemailix4950 It's not a common part like replacing a spark plug. This is a very odd wire harness that only Toyota makes. Basically, they found a way to rape the consumer. Guess what it'll probably happen again since it's an identical part!

[@Anavllama]

You may want to consider a spray that is not conductive....... Something like Krown rust inhibitor, no solvents, not parrafin (wax), can be used on electrics but not on the inside of the actual connector but on all the metal parts on the outside, metal housing and braid like wires that are inside the plastic. For inside the connector itself, some dialectric grease probably.

[@BobPellerin]

I traded mine in for a BZ4X. Don't regret a thing thus far. Smooth ride. No noise. All EV! :)

[@bogdandinu9075]

hello. Does the 2021 front-wheel drive model have this problem? Thank you!

[@arronk4825]

only for awd

[@BobPellerin]

I think it’s just the AWD hybrid and prime.

[@mclark4218]

Well done video. Simple and to the point. Will be useful to keep eye on. A shame this is even an issue especially for Toyota as they have been in hybrid space for a long time. Had to take off list as a car purchase as it is needed now and can’t wait for next year model when this will hopefully be addressed. Does anyone know if this is an issue with the Venza? I’m aware that is discontinued…again. Thanks

[@BobPellerin]

Thanks for the kind words! The venza should have the same issue although not a single Vensa owner has reached out to me thus far. The 2025-2026 should have the cable relocated over the battery. I have one on order. It is a great SUV otherwise!

[@mauricedaignault]

Bonjour Robert. L'huile ''Krown - Rust protection & Lubricant'' est pénétrante et électriquement neutre. C'est un excellent inhibiteur de rouille. Ce serait sans doute à essayer...

[@BobPellerin]

Merci! Mais.. On m’a dit que cela annulerait la garantie. Vérifiez auprès d’un concessionnaire quelle est la dernière recommandation.

[@DocMicrowave]

This is very disturbing to find out. I just bought an R4P a couple months ago. Which I knew about this issue back then. They do use road salts to clear roads in winter where I live.

[@BobPellerin]

It shouldn't be a problem for some years. The salt is pretty bad where I live, so it's more pronounced.

[@DocMicrowave]

@@BobPellerin Thanks for the input! I'll keep an eye on it.

[@marathonkev]

Thanks for the heads up on this issue! Great information! Does this issue continue to be a problem with the 2022 and 2023 hybrid models?

[@BobPellerin]

The new cable seems very much like the old one to me. So time will tell if they continue to corrode prematurely. I have a 2025 Prime on order. Fingers crossed it’s a new design by then…

[@brianparish4801]

Do other Manufactures use the same faulty harness??

[@BobPellerin]

I have no idea. :(

[@1RungAtATime]

Much like the rusted Toyota frames my Tundra wasn't affected by, this isn't something to worry about down here in Texas then..?

[@BobPellerin]

Most likely not.

[@amrdaking1]

do u mean it's not an issue in hot-weather countries? I'm currently working in GCC country (the temp is summer reaches 50C) and I was considering buying this car

[@gabrielaestrada2132]

Should I hold off on getting a 2022 rav 4 hybrid?

[@gabrielaestrada2132]

For weather context I live in San Francisco. Where it’s cold

[@BobPellerin]

It’s a great SUV. I would be very surprised if Toyota didn’t just extend the cable to be included in the 8 year battery warranty. I personally would get it if you’re not paying over MSRP and there’s no super long waiting list.

[@barackblows1942]

Forget the hybrid and get a gas only model. FJB 🖕🇨🇳

[@mikej238]

😆 good luck " getting one" 12 to 18 month wait.

[@juliafawcett1369]

Hi, Bob What years of the Rav4Hybrid may be affected by the corrosion problem? Any ideas would be helpful. Thank you. Julia

[@spencerarsenault50]

19 forward

[@BobPellerin]

2019-202?

[@maxmaxed2887]

At least 2019-2024. They claim they relocated that cable in upcoming 2025.

[@Sami-Nasr]

Thank you Bob, I bought a new RAV4 PHEV Sport this month, what shall I do to avoid this problem, extended warranty ?, does it happen in countries where they use very little salt on the roads ?

[@BobPellerin]

This is just starting to come to light. As a RAV4 Prime owner I am also watching this closely. I have no doubt Toyota will figure this out.

[@Sami-Nasr]

@@BobPellerin Thank you

[@nofyfb123]

I agree with everything except the dealer as the best route concept. They all with NO exceptions are crooks, and I am saying this as someone who spent nearly 20 years in the field investigating their misdeeds. I have a '21 Rav4 Hybrid living its life in the US Northwest with full blown winters. After having the car for over a year, I opened the connector (yes, disconnected high voltage battery first!), and saw no signs of corrosion. Nevertheless, I applied silicone grease. Now - a couple of years later - I am planning to do another inspection. I also read that this problem affects US and Canadian models while mine is made in Japan and allegedly is not affected. I also read that Toyota was forced to include this cable in general hybrid system warranty in Canada and class action suit is crawling through the US [in]justice system to make Toyota do the same in the US. Unfortunately, we are dealing with Toyota of America, not Toyota, and its modus operandi is consistent with "normal" US corporate mafia's.

[@BobPellerin]

Thanks for sharing.

[@mariodiaz3897]

Can you replace it yourself is it hard to replace it yourself

[@BobPellerin]

Considering the high voltage, most likely not.

[@bostonbeanman6173]

I doubt the Toyota decision makers are reading KZbin threads but if they are, brand loyalty comes from many many years of being well-known for something. If that is quality / reliability and there becomes a frequency of design issues that you are passing off to your customers, you really cost your company their tie into customers. If I want tech, I'd buy a Tesla. If I want quality/reliability I buy a Toyota. Get it? Even worst, when someone feels fooled from their own beliefs supporting a brand for decades, there is little that can be done to reverse it. Don't believe me? As our friends over at Anheuser-Busch how to fix a brand issue... Toyota, FIX THIS WIRE and end the issue. This is not minor and to even hear that people were paying for this repair themselves makes Toyota look like Ford.

[@BobPellerin]

I understand a redesign (fix) is coming on the 2026 (2025) version. It will probably also get better range.

[@vandeda]

@@BobPellerin Which is too bad. That leaves the 2019 to 2024 with a defective design. I've considered a 2024 to replace my Prius v with the bad EGR design (clogging with carbon, leading to blown head gaskets, unless the EGR system is cleaned out before full clogging). But I live in upstate NY where salt is readily used in winter. I don't see the "redesigned" cable, which is almost identical to the original design, lasting 10 years like I typically keep my vehicles. Since the cable is not covered in the hybrid warranty for the 2023 & 2024, a $6k repair outside warranty will exceed any and all gas savings with the hybrid. While Toyota cannot fix the cable location now, they need to redesign it with more corrosion resistant materials or better shielding to better protect it from the elements.

[@waynebinky]

@@vandeda I've seen pictures of the 2024 cable and it was from a model built in February. The cable has now added what looks like heat shrink over the braided ground sheathing. It retained the other changes over the years like the drilled holes in the black plastic cover, the orange connector cover cut, and the foam gasket at the interface. I would say the 2024 might have actually corrected the problem and time will tell. Considering what the warranty costs are I would think Toyota would have addressed this faster.

[@frankstanisa8861]

They lost my business over this issue. This is not an if but when this happens. If you're lucky it'll happen under warranty but more than likely after warranty ends. $7000 repair, no thanks toyota

[@bostonbeanman6173]

@@BobPellerin but the sour taste will already be there for some customers, who will ultimately shop another brand.

[@tommyj.3520]

It is public knowledge, that there already is a class-action law suit against Toyota for using porous Soy-Base insulation on the wiring harness. The Suit was started 5 years ago, in 2018. And it is still floating in the clouds. Toyota Soybean Wiring Class Action Lawsuit is Heber, et al. v. Toyota Motor Sales USA Inc. et al., Case No. 8:16-cv-01525. And another one for defective batteries (2013-2018). So corrosion is the the least of your worries! TJ

[@BobPellerin]

I’ll look into it. Thanks! What manufacturers do you use/recommend? I love Hondas. Then they forced their turbo design on everyone and I stayed away.

[@MG-lq3yv]

Is this a problem on Lexus hybrid cars and SUVs? If so, which years?

[@BobPellerin]

You’ll have to confirm that with the manufacturer, but I think any model that uses the same cable will also have the potential problem. 2019-2021 years from what I am told.

[@heatherpinkston9304]

I just drove home with a 2020 toyota rav4 hybrid limited!!

[@BobPellerin]

I understand that Toyota will replace that cable via the hybrid warranty (as I thought they should have done all along), you should be confident it was an excellent buy for the right price! Enjoy!

[@dt5656]

Does this affect the 22 or 23 highlander hybrid?

[@BobPellerin]

I would suggest looking up the facebook group #cablegate and asking the entire group. I'm not sure.

[@funkyflights]

I just got a letter, not a recall letter, which it should be, but a warning this could happen in the future, $&@@& that ! If there is an issue with a wire being exposed or rotting I want it fixed before I have a problem… I have a 2019 RAV4…

[@BobPellerin]

I opted to change mine for a BZ4X and order the redesigned 2025 RAV4 which should fix this problem.

[@funkyflights]

@@BobPellerin … How are you liking the BZ4X ?

[@StevenKerrSports]

This is not new. It’s just new to the public. Toyota has known about this issue since 2020.

[@tharcissengoykalumba7478]

hello bob very interesting your video I have a problem with my 2020 RAV4 hybrid Please help me I'm looking to contact you

[@BobPellerin]

Use the contact form on our CTOBOB.com site.

[@philippecasteleyn9327]

When does he start saying something ?

[@americandude3825]

I have taken the consensus there needs to be a class action lawsuit for these hybrid components.

[@JoeDonFan]

OK. Start it.

[@patrickcotter5629]

You're incorrect in that mileage doesn't matter. Of course it does. Those that drive everyday on salt roads versus those dry perhaps once a week are more prone to exposing that area to salt spray.

[@cheapdiy3230]

He basically stated you could still be affected no matter how much you drive. Of course the more you drive the more likely it is. He was just stating anyone could be affected.

[@BobPellerin]

I know of documented cases where the SUVs had very low mileage. This is what I was referring to. I agree with you that more driving with more salt/calcium logically should affect the SUV more/faster. Documented cases seem to show it’s all over the place. Not sure what to make of it at this point. There’s a great Facebook group dedicated to this problem. I would suggest you join them and see for yourself the pictures and cases.

[@pcxrp5103]

Has this issue effected anybody in the UK? As we don't tend to have much salt on our roads or have harsh wintery conditions like in the US.

[@overPowerPenguin]

Corrosion would affect any unprotected metal as long as it is exposed. Only difference is time. You probably got a bit more time than someone who drive exclusively on more saline environment. I would put another case or some extra rubber around that cable case to make sure it is properly sealed.

[@cedricpomerleau5586]

@@overPowerPenguin That's the thing I don't understand. Under that orange plastic thing, the cables are insulated, so it shouldn't rust. Is the insulation drying and breaking apart?

[@overPowerPenguin]

@@cedricpomerleau5586 Maybe, I don't really know how it looks as I don't heave this vehicle, but probably there's something that fails or it is manufactured to fail at planned time. Maybe the isolation isn't good and water get thought it, or it has some chemicals components that under the influence of heat and cold make it to contract too much. Whatever, I find the position of that connector, exposed under the engine at the bottom of the car quite bad.

[@cedricpomerleau5586]

@@overPowerPenguin It wouldn’t be a good idea for Toyota to design that part to fail when there’s been Hybrids and EVs on the road of over a decade now, and cables failing have been a pretty isolated issue. A well built cable can last decades under terrible conditions.

[@brianrichards5694]

How about toyota venza hybrid

[@BobPellerin]

Same design... same cable.

[@vladimirasseverdovas1544]

I dont understand why Toyota didnt do recall company for this issue?!

[@BobPellerin]

To be fair, there weren’t any cables to fix so many SUVs, so that would have been a problem. Also, changing one defective cable with the exact same cable seems both costly and pointless. So they simply replace them when they fail. I’ve got a 2025 on order. Hoping the whole cable design is changed by then. If not I’ll just put off the purchase.

[@DanielLee-cs3mj]

Do you think this problem also exists for the Lexus NX hybrid?

[@BobPellerin]

I think so as it is near identical. The 2022 should all have an open cable connector, so in theory this will be better. Time will tell. Check out the latest on one of the FB groups.

[@michaelb7862]

Does this only impact the 2019-2021 years or are new ones impacted and is this the ones made for the US market of is this a global issue?

[@BobPellerin]

My understanding is that it is on call models using this design. It won’t affect everyone since dryer places don’t use salt/calcium on the roads which makes it worst. As to after 2021, time will tell it their open housing will prove to be a permanent fix.

[@hiphopwingvid]

Does this apply to the Lexus nx350h and nx450h+?

[@BobPellerin]

I think so. Check if it’s the same cable.

[@mikej238]

no Lexus doesn't have the problem. The cable itself is not the problem but the positioning of the cable.

[@dylanflowers8116]

Probably needs a metal box that houses it and keeps it from corroding

[@coachmorgan7028]

I have 2021 RAV 4 hybrid XSE model is this model effected with the corrosion?.. is there a Toyota recall for this?

[@BobPellerin]

Yes it is subject to this. No, there is no recall at this time. There is a class action against them in Canada.

[@FrancisHopwood]

It seems that the Toyota folks are making this too hard! The problem would pretty much "go away" if, once or twice a year, the connector would be opened and rinsed with hot water and a detergent, then rinsed and dried.

[@farhodyunusov345]

2021 Toyota Sienna Hybrid LE. FWD. 44000 miles. Same shit/code happened few days ago. Car doesn’t drives. Dealership called back today to confirm and price to fix $7500🤪🤪🤪 they saying warranty doesn’t cover

[@creativitybycarilyn6634]

Good to know. I have a 2022 Prime. I am in So Cal, with no snow or salt on roads. I still like to know about it, just in case. TFS

[@BobPellerin]

Thanks for the feedback!! You most likely have nothing to worry then! :) Enjoy it. I traded mine in for a BZ4X recently. The new one is a "little" delayed. I'll make a video when it arrives.

[@dsheehan66]

Would you please confirm whether this cable issue applied to the 2021 RAV4 Prime XSE? Hi Bob, the part number you mention (821H10R011) does not fit the RAV4 models that have a VIN starting with the letter J. So, it appears that this replacement part does not fit my 2021 Prime. Did you ever get any validation from Toyota whether this is affecting the 2021 Primes?

[@BobPellerin]

Most of the information I got was from people that reported the problem with pictures as documentation. There is a class action suit. I was told the Prime and the equivalent Lexus models all also had the problem. You can send the question to the facebook group “towards a recall RAV4 hybrid”

[@henrymiecz8566]

Just splooge dielectric grease inside the connector it will never corrode.

[@BobPellerin]

...and void the warranrty... (sadly). That's what many are being told by the dealers out in North America.

[@dougandcarriestockwell1973]

I have a 2020 Rav4 Hybrid XSE, and the day we were to leave on our vacation the car had a Hybrid Malfunction warning. Took it to the dealer, and it was the corroded High Voltage Cable. Thankfully we had hears about this problem a few months earlier and had the check it and it started to corrode. But we were told Toyota would not replace it unless it was completely gone. They noted it, and because of that they said that the warranty would cover it. I'm so glad we do not have to pay for the replacement, BUT the part is not available right now and it could be up to 6 months before my car is drivable.

[@ZeRoiFeX]

What part of the country are you in? Is it somewhere where a lot of salt is used for snow?

[@johnlangeveld3695]

I’m have the car same Year live in Calgary have 70 KMS but don’t see 11:42 any damages on the orange connector yet I do have extended warranty and will see the dealer next week