TP-link investigating wi-fi issues with Quest3 (Solved, ref pinned comment)

[@MrTeeF]

Meta finally fixed the Wifi stability issue with Build v.62 - kzbin.info/www/bejne/qIWsf2Srad18m5Y

[@MrTeeF]

From my friends at TP-LINK: We've got the Quest3 sample back to our US company, and our RD team are having remote access to check it deeper in that environment. The negotiation rate also varies a lot, and our RD are just manage to figure out how it's going there now. Will update if we got a break through about that

[@RoflTom777]

Hey man, do you have a ticket ID open with them at all? I'm having the same issue in the UK so maybe the more people reporting it quoting getting the same issues as outlined it Ticket ID xyz will get them to put more manpower on it. Thanks for all the work you've done so far!

[@Stanley-px3bt]

This is why I just keep using my PC link cable from my Quest 2. Even if these issues were resolved there's still the battery issues, which the PC link cable also currently somewhat resolves. After 2+ hours in VR my battery only drops to 80%.

[@MrTeeF]

From MetaQuestSupport over at the forums: Hey everyone, I want to give a huge thanks for providing all of this information! I just got some confirmation from the team and they have let me know that they should have some software improvements coming within the next releases. At the moment, if you're running into wifi connection issues, I would highly suggest users send in a bug report if not already. This way they'll also be able to keep track from their end. Thanks again!

[@amigang]

This is great work by TP-link, respect!

[@baracoder]

Thanks for collecting this info. Good to know I am not alone with this problems. I have a TP Link EAP610 and just yesterday received my Quest 3 and immedialty run into similar problems. The streaming quality get significantly worse after 2 songs on beatsaber. Looking forward updates, that allow a more smooth wireless experience.

[@MrTeeF]

Hey everyone, this is a video in a series about a connectivity issue I've been having. With the latest update of v.60 as per January 15th it looks like software issues are improved again. Where I before could not get a full signal even inches from the router, it now shows 2401/2401 Mbps at 1 foot from the router. (Occasionally dropping to 2100 but generally stable). Unfortunately moving back 3 meters to my desk, it drops to 1900. So at that point, I feared it was no longer faulty software, but as people have pointed out... poor design and antenna placement. But(!) Luckily Meta refuted this claim that it's just hardware and said they are still working on the issue on the software side. Se community post for more. I've created a playlist of all the tests I've done throughout this journey, which you can check out: kzbin.info/aero/PLjn_5lkVKEO5DMyTvY9TQhLMz2GjPQZ-u&si=qQnCqXelEM6pFrjv

[@jimbob9086]

That’s cool of tplink to reach out and put in the work to diagnose this issue

[@marcdwonn9772]

I have the AXE75 now as well, and my bandwidth is fluctuating b/w 1700-2400Mbps, same room. Very thankful that you are actively pursuing this, and waiting eagerly for some official solution. I subscribed to your channel, to stay up to date regarding this issue.

[@marcdwonn9772]

Today it fluctuated b/w 1200-2100, disappointing. I hope something happens soon, otherwise i'm probably gonna return the router and wait.

[@t3chnod3lic]

@@marcdwonn9772 Same here with this tp-link router. High numbers for me too and yet latency and networking goes up and down all the time. On the verge of sending back too. You certainly get what you pay for.

[@Keyakina]

@@marcdwonn9772 Do you still recommend the router or a different one?

[@bjtster]

Great Job - Please keep us all updated with any progess - thank you for doing this

[@LunchAndVR]

Thanks keep us updated! I found that on my AXE75, the 5Ghz at 160 is significantly smoother than 6Ghz, hope Tp/Meta or whichever relevant party fixes this

[@stereoyogurt]

Fantastic work, looking forward to an update on this too.

[@laplopdiddypop]

Thank you for all your effort and TP-link. Great work.

[@MrTeeF]

Update: With the new update to v.59 it is actually alot better on AXE75 for both 5g and 6g. It's fluxing but not below 1200 in 6g and not below 800 in 5g. Making it usable if you are relatively close to your router. But we still want to take advantage of the 2400 mbps so that we are not reliant on being 2 to 3 meters from the access point. So I'm not giving Meta a pass just yet. ;) Both TP link and Meta are still working on improving it more. Stay tuned on my channel for more updates: kzbin.info/www/bejne/roGmhoykmrGal8ksi=UaFBZNWlT9DtM7v6

[@MrTeeF]

Update from TP-Link Our Wireless RD found that it might be the case that Quest3’s wireless connection rate strategy is more aggressive in terms of speed reduction. Once it encounters wireless packet loss or interference, it will reduce the negotiation rate on a large scale, thus affecting the actual wireless performance. In other words, it is actually unnecessarily overly sensitive... especially when interference is basically impossible at 6GHz. We've tested the Quest3 v57(haven't got v59 yet) so far with almost all our routers from wifi6e to wifi7 with QCA/BCM chipest... Besides the test and remote catch wireless packet in US local team, we also got the Quest3 that we ordered from Amazon shipped back to our HQ R&D team this week. Other working router will allow us to locate the issue as soon as possible, and better in the 5G/6G with WiFi6(802.11ax) and WiFi7(802.11be)~ We will investigate to see how we could make it work better with our router, and focus on the meta quest3's firmware update to see if it's a issue that we could resolve with firmware update from Quest side. We also tried to join the Meta PTC to upgrade our test sample Quest3 upgrade to the newer firmware like v60 later. Hope we could get a good news there. We are also trying to get contact with the meta support this week, still waiting the response to get connected with them through email. Also thanks a lot for your updates about this issue. We will act quickly when the new firmware has arrived.

[@peteostro]

Is there any update on this? I’m looking into buying the TP-link be85 WiFi 7 mesh router. Might go with some other product if this not fixed (I have a quest 3)

[@MrTeeF]

Yes. New videos on my channel. With the new update to v.59 it is actually alot better. Both 5g and 6g are working better on AXE75. It's fluxing but not below 1200 in 6g and not below 800 in 5g. Making it usable if you are relatively close to your router. But we still want to take advantage of the 2400 mbps so that we are not reliant on being 2 to 3 meters from the access point. So I'm not giving Meta a pass just yet. ;) But for now i can recommend the router if you able to have it open in the area your are goint to play.

[@metalceesie219]

thx for doing rhis,many thx !

[@laplopdiddypop]

3 weeks, mine came in 2 days, surely a business can get a hold of one sooner

[@Yamyatos]

Let me just guess you live in america?

[@laplopdiddypop]

@@Yamyatos UK

[@Yamyatos]

@@laplopdiddypop k, major parts of the world got their copy with several weeks delay. Even if you preordered the second it went live. I dont think it's the companys fault for not getting the headset earlier tho, meta should have cared about making sure the experience made a good first impression. Sending out products to key manufacturers is usually common sense.

[@spacelee1420]

Quick update to V59, it seems they fixed it on V59. No obvious latency when I turn my head

[@MrTeeF]

That's great! I'm still waiting for 59 to be pushed to my territory, though. Taking foorrrreeevvvveeerrr... 😅

[@spacelee1420]

My bad,THIS NOT FIXED, they did make less latency than before. no lag when turning the head. The internet connection is still UNSTABLE@@MrTeeF

[@marcdwonn9772]

@@spacelee1420 Can confirm, AXE75 + v59 here - latencies are stable when crouching and turning head, but the connection bandwidth goes up and down between 2400 and 1700Mbps, i even had a (very) short dip to 1100Mbps during my one hour session with modded SkyrimVR.

[@t3chnod3lic]

I have your exact router and I'm having no end of issues. Even though the mbps in VD is very high (1900-2400), the latency and networking is going up and down all the time. One minute I can have a reasonably good session, the next the latency goes to 200 plus. I just cannot work out what is wrong. All settings on VD (both sides) are fine... but the performance in HL-Alyx is a joke. The screen is laggy and juddery. if I move my head from side to side quickly I get black bars either side popping in and double imaging. Ive exhausted myself trying everything. Spent more time fiddling with it than enjoying it. On the verge of sending this back :(

[@MrTeeF]

New video is coming today as i got a small (10mb) update to v59 that actually makes it... better. Not fixed, but usable.

[@t3chnod3lic]

@@MrTeeF I don't see any updates. Just checked. I'm now using the Asus ROG GT-AX6000. Was fine yesterday and now this morning it started acting up again. This is my third router now. No proper word from Meta. I think if it wasn't for you nothing would be getting done. Appreciate what you've done. I just want this sorted. It's wifi and shouldn't be a big deal like this.

[@dvv047]

@MrTeeF, for me TP link deco be95 with last firmware work very stable on 6ghz network with oculus 3, so VD streaming with fixed 400mbit bitrate for hour without any freezes. 2400mbits all time. In same time over 5ghz it looks similiar to your video. Only one problem wiht 6ghz network is that some time require over 5 minutes to connect. 5ghz network appears in list immideatly. But 5 minutes of waiting is worth it

[@montys8237]

Firstly want to say thanks for doing this. I dont know if people realize how much work it is for someone to get to the bottom of these issues, and anyone with a quest 3 and this router should be grateful for the effort (I also hope tp link knows this is why many people buy there router) . Just out of curiosity someone on reddit was suggesting differences between the american version of this router (he said people in america have more success with this model) vs european model he had. Just curious if you got yours from america or are you located outside?

[@MrTeeF]

European

[@montys8237]

Interesting, yeah won't make you feel any better but people on Reddit are posting videos of them setting oculus debug tool bitrate to 850mbps and getting no frame drops using this router. The other guy on Reddit who said people in Europe having issues with this router compared to America but was not sure why. He just guesses tramission power rules in Europe for wifi 6 were lower.

[@MrTeeF]

Interesting theory, but very unlikely. They both use DC power supplies that converts from 220 or 120 volt to the right watt, volt and amps for the router. The only way that would be the case is if somehow the european units use different components due to regulations... but i doubt it.

[@marcdwonn9772]

@@MrTeeF I'm not an engineer, but i think he meant "transmission power", that probably means how much power it's sending out into the air.

[@famalourian2463]

My Quest 3 was working perfectly with PCVR for months with a Deco XE75 Pro until a few days ago when I installed the v.64 update. Now it doesn't stay connected to 6Ghz for even a full minute without disconnecting... I tried two factory resets, resetting the router, computer, etc. The problems started as soon as I did v.64, so I'm pretty sure it's on Meta's end.

[@MrTeeF]

Alot of people reporting problems since v.64. But (un)fortunately my setup is still working perfectly. Still recommend using the "report a problem" function and share your issues on the meta forums.

[@freds690069]

Get ready for “we will have some fixes in v60 and v61” just in time for Easter

[@MrTeeF]

Yepp. My return window is November 24th. Maybe just return it and buy it back next spring. Because it's getting ridiculous.

[@MrTeeF]

Thought MetaSupport just stated "relatively soon" in the forums...

[@Keyakina]

So do you know if having wifi 6e even matters if you are connected with cable from pc to router (so headset > wifi to router > pc) with a 1gbps connection? The AXE75 can go to 2.4gbps but with a cable it wouldn't matter because it is capped at 1 gbps right?

[@MrTeeF]

Yes. But the Mbps showing here shows the connection to the router, not the PC. It should have a baseline of 2401 Mbps if dedicated at close range. Giving you a lot more margin for interference.

[@tomcatvrkalisz820]

Heads up for TP-LINK team and for you for making it public. I have same router and q3 , i have it connected at 2400 Mbps , in quest i see 6ghz network 160Mhz. PCVRs Beat Saber is stable with 36ms latency. But i have problem when i put away headset and put it on again, the 6e wifi is not showing up , it shows up in saved networks with auto connection but it does not connected automatically. I need to wait/press wifi button on the back of the router to 6e network to show up and auto connect . It's annoying.

[@MrTeeF]

What Quest build are you using? V57 or V59?

[@tomcatvrkalisz820]

@@MrTeeF v57

[@MrTeeF]

@@tomcatvrkalisz820 where are you located? If you DM you email to me at @MrTeeF on X (twitter) i can share your info with TP.

[@joeschofield2171]

i have the exact same issue on v59

[@ChrisJones-sw9il]

hey, my friend thought I'd share my experience with u. I saw your video and was going to buy the same modem u were using in the video. even after your problems I was still about to buy. I however ended up saving a little more cash and getting the ASUS RT-AXE7800 6e router. things I have noticed. me in Australia on cheap internet plan get about 105mbs download with about 17mbs upload speed. ping is about 9 or 12....... I tested half-life Alyx in virtual desktop using Wi-Fi 6 only no ethernet port. and my numbers were fluctuating the same as yours. basically, identical numbers. I then retested. my game using ethernet cable in the 1gb wan port. and my numbers never dropped below 2100 and stayed more or less close to the 2400 and 2200 range which was noticeably better. still not perfect. I did however change my MHz rate in modem bandwidth to stay at 1600mhz at all times. I'd love to hear your thoughts on this situation to

[@MrTeeF]

With the new update to v.59 it is actually alot better. Both 5g and 6g are working on AXE75 like you are describing. It's fluxing but not below 1200 in 6g and not below 800 in 5g. Making it usable if you are relatively close to your router. But we still want to take advantage of the 2400 mbps so that we are not reliant on being 2 to 3 meters from the access point. So I'm not giving Meta a pass just yet. ;) More updates on my channel.

[@MrTeeF]

Oh... and thank you so much for sharing. Appreciate it!

[@ChrisJones-sw9il]

@@MrTeeF I’m defiantly going to stay posted to your channel for updates. Thank u for making the content u make

[@c6jones720]

I was considering getting the same router, or a prismxr puppis s1 instead. I think I'll wait until this gets resolved and keep using a USB-c cable until then.

[@MrTeeF]

It's a good router. But ye, right now It's useless with Quest 3. (Grate with 2)... Stay tuned and I'll update when It's resolved.

[@MrTeeF]

New video is coming today. A small update made some minor but considerable improvements, making the AXE75 and Q3 Usable.

[@Snack.Dragon]

It's same Quest 2 at the beginning with wifi issues, problem is not Meta side, neither TP-Link. Both Meta and TP-Link had best firmware for products. Main problem is routers on the market using popular "AXE75's BCM wireless chipset" not good compatible with "Fastconnect 6700 system" ( an integerated modem in Snapdargon XR2 gen 2 [Tier 1] using for Quest 3 ) . Why sending signals, it reaches MCS5 only ? Cos it checked licenses, if yes... run max to MCS 11, else : back to MCS 5, random :: //note .... that's why other routers should contact to buy licenses for stable. That's my experience from Quest 2.

[@MrTeeF]

Not sure I understand. Are you saying that TP-LINK should pay Meta for a license for stability? Does not seam very consumer friendly to create issues with one of the biggest network hardware supplier..

[@Snack.Dragon]

@@MrTeeF I doubt about "Hydra Pro 6E MR7500 - Tri-Band AXE6600 Mesh WiFi 6E Router" . It used Broadcom chipset too. So can you order it for testing ?

[@alkistsepapadakis4780]

Any news about the problem ?

[@MrTeeF]

New video was up yesterday, and a new one is coming today.

[@zadrotTF2]

Damn, i cant even connect to axe75 wifi-6e with my quest...

[@MrTeeF]

Hmm. I have seen reports of this before but not often... You might have some conflicts with your net in your area. Try using the TP theader app to optimize your network. This will have TP find the best challens to use. Make shure your 6Ghz net has a unique name and pasephrese and nothing else connected to the 6Ghz net. Also active PSC in advanced options for 6G. And of course make shure you have the latest firmware.

[@zadrotTF2]

@@MrTeeF Thank you, i will try the app you mentioned. Yes, i use pcs channels and no other device is connected to network. I will write about results a bit later.

[@zadrotTF2]

@@MrTeeF As i thought, scan shows that network is absolutely fine.

[@alkistsepapadakis4780]

I have just bought AXE75 also. 6Ghz band is not visible on Quest 3 ! It can only see 2.4 and 5Ghz. Any help ??

[@MrTeeF]

So apparently a lot of people are reporting the same issue of 6G not showing. I have never had this issue but here are things i have heard: - Make sure you're running the latest firmware via the Theder APP - Do a diagnose of network to make sure there are no channel conflicts: Theder APP - Tools > Network Diagnostics > Diagnose - Make sure the 6G nett has a unique name and passkey - Click on advanced in the 6G wifi setting in the theder app. Activate PSC and make sure that Hide SSID is not toggled - Wait 3 to 5 min and it suddenly shows up (This one seams like an annoying fix) - Add the network manually: Write down Name, Security protocol and passkey. (like f. eks. TP-link-VR6G, WPA3-Personal, passw0rd23). Then ad network on the quest and enter it manually without scanning. Let me know if it helped. ;)

[@alkistsepapadakis4780]

@@MrTeeF I succeded to connect only 1 time but after a while the 6Ghz SSID dissapeared again... I wish this problem to be resolved in the near future because I can only use my AXE75 on the 5Ghz band (and with the known problems..)