Transforming Customer Experience with Alkami: Heartland Bank's Success Story

Discover how Heartland Bank, headquartered in Bloomington, Illinois, transformed its Positive Pay Solution’s customer experience and support efficiency by partnering with Alkami. With 70 branches and a growing asset base of $5 billion, Heartland Bank's Manager of Treasury Services, Todd Lindsey, shares insights into the challenges they faced and the remarkable improvements they've achieved. Hear firsthand how Alkami's ACH Positive Pay and Payee Positive Pay Solutions have made a difference in user friendliness, mobile decisioning, and fraud prevention, ensuring a seamless experience for Heartland Bank's customers.
"The user friendliness of the new product is really, really nice. It's exactly what we were looking for. It allows our customers to really get through the exception process and the whole situation a lot easier."