Travel Account Call Center Explained | Tasks, Processes, Mock Calls

Learn what a call center travel account is, the companies involved, the job description, the travel industry structure, and the common issues and inquiries that travel CSRs regularly encounter. This also includes mock calls between four companies: customer, travel agency, airline, and hotel.
#travelaccount #mockcall #callcenter #customerservice #bpo
00:00 Description
00:13 Travel Industry Structure
01:02 Advantages of Travel Agencies
01:59 Examples of Travel Agency Companies
02:30 Common Issues in a Travel Account
03:33 Travel Account Mock Call
03:41 Customer & Travel Agency
05:50 Travel Agency & Airline
07:45 Update 1
09:29 Travel Agency & Hotel
10:58 Update 2
11:51 Summary
TEXT VERSION OF THIS VIDEO: kwestyon.com/call-center-trav...

[@arvinsenglishph2293]

I love the way Shiena fastidiously and rigorously explains how to get the job done, This video boiled down to her fist video hotel booking call, That was the first video I stumbled upon her channel. More genius videos!

[@ruru9796]

I am applying for the travel account and your videos will really help me a lot. I am struggling right now in my interviews even though I have an experience in the BPO.

[@KelvinShowTV_]

Another great video ❤!!!! Greetings from Dominican Republic 🇩🇴!!!!

[@BoyerzUrashima]

Recovering from the telco and going to have my new journey in a travel account soon where my old teammates from telco account is currently working at. This video helps even if i have 2 years cc experience. But travel account will be my first one ❤

[@francineogena718]

Thank you for this video🥰I'm a newbie and new to travel industry. This video is so helpful.🎉❤

[@user-sl7hz6xp8o]

Waiting for your next video. God bless you. I watch your videos. They helped a lot in my BPO industry application. I like the way you speak, understandable, clear, and fluent.❤❤❤❤

[@samuelbandolajr7594]

Hey there, it's been a while since your last post. Anyway thank you so much for the new video, looking forward to the next one, I still remember my Expedia account during pandemic era.☺️

[@rundelletorres14]

Thank You so Much for This💙✨💯, It is so Very Helpful for those Newbies in Travel Account Industry

[@jonasdavecanamo5708]

this is very impressive video, everything is provided and step by step tutorial is very very helpful thank you so much .

[@pulkitarora8681]

Awesome session on travel, need more convos like these like selling packages , booking itenaray

[@llyodcristo8110]

very helpful , smoothly done great one

[@theportaldeepgate2661]

It was just amaizing , go ahead you're the best of the best online , thanks a lot for your support

[@rockscorpion]

Perfectly executed!

[@user-sl7hz6xp8o]

This is helpful for a newbie like me. Thank you

[@ericajoydoroy3360]

Thank you so much for this. Big help

[@dearkemluv]

Mam super galing mo, nakaka inspire ❤

[@laura3619]

Excellent as always 👍

[@user-ou2sr8pb6e]

Thank you so much ate ❤ for this another MCall guide😊 God bless po.

[@saltyt9683]

Thanks for putting out videos. Keep it up.

[@arvinsenglishph2293]

That was supposed to be my first account back then when my employer/Hr did background check me, coz I mentioned that I was still with my current job. I have literally the contract but when the training was about to begin my name was not on the list and told me I was floating, I realized that In bpo even if you have contract it could be retracted.

[@JerelynEsparcia-sg1ms]

Thanks for your video,It will help me a lot.❤❤❤

[@yeheyyy5213]

Love this😍❤️

[@diegobenjamingodinezlopez6037]

Your explications are really good, all scenarios are really useful, I'll start working in a call center the next week, can you make a videos where you explaining a packages account please? How to deal with a costumer when I can not give a solve please

[@Fernando-zf8ql]

Thank u for ur Vedio from India I am new rep for travel agency, this Vedio of ur channel help me a new advantage to learn quick

[@frasesdeelninjaquelosabeto8675]

Blessings from Colombia 🇨🇴

[@joseflorez2880]

I thought I was the only oneeee 🇨🇴 I'm currently working as an agent thanks to Shiena big love for this channel ❤️

[@frasesdeelninjaquelosabeto8675]

@@joseflorez2880 blessings

[@lifeandmello]

so amazing good call... you did a very confident action and resolution, thank you for sharing... ms. C.

[@ariellaroacorral]

Thank you for this video. It helps me a lot. ❤

[@quanpamai1550]

please come with Galileo and Amadeus for beginners too!! your interpretation is very much easy and helping.

[@Koola0811]

Thanks for helping me ❤

[@mariwanna3851]

Good Morning po From Cebu 😇❤ Thank your for all videos it helps a lot 😘❤

[@jayswalbipin7263]

❤Good traval video

[@riellecarlos2315]

Excelente intelectual

[@wewereads]

great job

[@rexyz5875]

Thank you

[@maxchannel8505]

Eto ung channel na kahit sa training na ako naririnig na sinasuggest ng mga kawave ko.thanks po sa lahat ng videos nyo

[@Kwestyon]

Thank you din! ♥️

[@rosepatchett6196]

@@Kwestyon I have a small business that is growing rapidly and I need your help. How can I get in touch with you personally to ask you a few questions pertaining to inbound calls?

[@princesslacson6291]

Wow, thank you so much for that information, I learned a lot. Please upload the next one, I'm curious what's the proper response for it. 🙂

[@kerileeflores-bh5yi]

Love from Central America ❤

[@kerileeflores-bh5yi]

Thank you really appreciate what you are doing. Keep up the good work. 🤗

[@bryndyrit1493]

ty

[@futballfreak8421]

Please make a video on Airbnb

[@rodelioramonjr]

Ate Sheena, we miss you!!! How effectively close a call po next hehe Tsaka How to sound genuine with your Opening Spiel

[@user-vo1gg2xv1d]

Hello Ms. candace , is there a transport service account in a call center, and what this all about or this just the same as the travel account?

[@gamulolauro9648]

Would you know of companies with travel accts?

[@princefx5699]

Salamat po need ko po talaga mga mock call videos nyu kasi more on mock call assessment na during application sa mga call center company sana palarin makapasok this month

[@Kwestyon]

Good luck! Sana mapasa mo.

[@princefx5699]

@@Kwestyon finally nakapasa na po ako salamat sa mga tips salamat po.

[@Kwestyon]

Wow, congratulations! You deserve it. 🎉🎉🎉

[@ComfeelLibay-gp4vk]

Thank you so much Candice ☺️ You know Candice I really admire the way you give ideas how the job works. You know what I am just a HIGH SCHOOL GRADUATE, and because of my educational background I lost hope in my ambition job which is being a call center, For how many times I tried to apply but I always fail . However, when I saw your videos on yt and I followed it, I learned a lot from you, From INTERVIEWS and on how to answer it properly. Until the day comes I applied again to ALORICA And I try to apply everything you do on KZbin And thank God. I made it i got the Job and my account now is TRAVEL ACCOUNT. Thank you so much Candice, You inspire me so much and you taught me a lot 😊

[@Kwestyon]

Congratulations! Good job for not giving up.

[@ComfeelLibay-gp4vk]

Thank you so much Candice. Actually when I got hired from alorica I tried to apply to the other company. And the same results. I got hired in six eleven 😅

[@ComfeelLibay-gp4vk]

@@Kwestyon yes Candice, I hope you do not stop by helping people like me. Who is only a high school graduate.

[@jhivegz]

I miss my old job, hotel reservation..☹️

[@scythe2377]

I rely want to apply to call center but i dont know if i will accept becos im a elementary student graduated

[@reynaldo_santos]

❤❤❤

[@potatojoe02]

It is my first time with travel account and we are using amadeus. Is it hard? Any advice please

[@christianbb9762]

Meron po bang non voice pag travel account?

[@bryndyrit1493]

wow

[@gamulolauro9648]

What if the airlines issue was not fixed and theres no available flight for that day? How will you handle the call? For flight acct with GDS its not as easy as what you did especially if the cancelled/delayed flight was initiated by the airlines. With GDS if ever there were no available flight for the passenger, you will be the one to fix it and look for available flight to other airlines and check the cancellation policy of the cancelled flight from the original airlines. You will do a handfull of works to fix this kind of issue. You may need to work offline for hours. Your travel acct is so easy bec its all about booking and reservations. I bet this is a sales travel acct not customer service. Have worked with expedia before and thats how easy for us to do this kind of stuff. All we care is successful booking.

[@fabulousboii5551]

I worked in direct vendor and Flight Interruption Manifest is the last resort but if flight has no availability, be ready to be cursed by guests.

[@iwonderhow6700]

Paano ko po kaya ma iispelling maayos ung name huhu at ma bigkas ngmaayos

[@IamHaLiYah]

Hi mam im newbie didn't have any experience in BPO assign in Travel account.sana maitawid ko yung training ko sa Monday..

[@Kwestyon]

Good luck sa'yo. Kaya yan!

[@laughfeedtv3866]

Do you think non voice travel account is much easier?

[@Kwestyon]

Generally, it should be. Easier than voice travel account at least.

[@bethbenedicto4665]

I miss your voice Ma'am.

[@cej519]

I miss Expedia 🥺

[@drakenathan3379]

Hi! May I ask for any feedback on Expedia Voice Account?

[@jarenbrila3299]

Hello po, Ate Sheina. My random question po ko. How long do you think should someone prepare for a call center job interview? It feels like it would sound like a trivial question pero for me na mejo anxious about my first call center interview po, I feel like I'm never gonna be confident enough if I don't prepare enough. I've a tendency to spend lots of time in it but I don't wanna over plan everything too. Really caught in the middle po.

[@Kwestyon]

Hihi. Same here. I think I would never have applied sa call center had i not lost my job as a service crew. My advice, set a time limit like 2 months then apply whether you feel prepared or not. You will never feel prepared. If you fail, it's not the end of the world and there are improvements that you can make only after a failure. Good luck!

[@jarenbrila3299]

@@Kwestyon Omg it means a lot poo. Thank you Ate for taking the time to give it a thought!

[@princefx5699]

ako umabot ng 2 months pinag aralan ko lang talaga ang very basic, nauutal pa nga akong sumagot during the interview at 5 companies na inapplyan ko lahat bagdak, pero itong last na inapplyan ko napaka bait nila kahit na obvious carabao english pa ako tinaggap parin nila ako at sinabi naman nila na I need to work more in my comms kaya napaka swerte ko samahan pa ng decent compensation package, wag lang mawalan ng pag asa at ipakita sa mga interviewer na willing tayong matuto

[@mariloulumalang8022]

Saang company ka ng apply?​@@princefx5699

[@mariloulumalang8022]

​@@princefx5699 Hello san ka po ng apply? Newbie din me.

[@juvyfreo]

Tumaba ka po ❤

[@Kwestyon]

Totoo 🤣 nasobrahan sa bakasyon.

[@restitutocarnicerjr5654]

Hello sheina tumataba tayo

[@myfavoritef-u-n-n-yvideos4058]

Hi shiena, I adore your videos you help me improve my English skills. I'm in the B1 level, I'm preparing for a call center interview in English please can you help with a pdf where I can find questions and answers to help me get this job it's so important to me

[@fabulousboii5551]

When providing the PNR KLM359 it should be in phonetics like Kilo Lima Mike three five nine

[@Sample-Alok-Youtube]

I am looking for freelancers. How do I contact you?

[@dikembiereyes2792]

telco account pls atee sheena

[@Kwestyon]

Hello! Not sure if you've watched these but here they are: kzbin.info/www/bejne/b5-bZYGoqM-bZ6M kzbin.info/www/bejne/epW6o3dvl5KkoLs

[@cherishdelightalonso4960]

Hi sheina, I'm so thankful because of you, I was able to get the job and I am now in my contract signing waiting for my training to start. Thank you so much sheina!🥹 your tips are very helpful.

[@gorgeouslife8931]

Wow this is my current account ❤️ and you've been my guide since i started my bpo career 🫶 More powers to You 😊👏💞

[@CarmelaPadilla-jm3tj]

What’s your usually day off or rest day as a CSR?