Troubleshooting Matterport Issues

[@ZaurMammadov95]

Thank you

[@karunnaidu5060]

Good job keep going.

[@lightshedphoto]

Thanks! Sure will.

[@yawnahkay7362]

Just had this issue scanned a building two hrs away from me uploaded it. Not on of the floors is missing. Turns out it’s misaligned just a tad bit. Now it won’t realign says I need more data smh

[@lightshedphoto]

Ugh with that distance that's really annoying; we can say after about 5 years with the Matterport system that, fortunately, it's not a super-regular thing.

[@jamesoberg8809]

We use the same camera. Recently we are only able to get one scan. After the first scan and we move it about 3 to 6 feet it constantly warns that we need to scan again. It will not produce anymore scans regardless of what we do. It happens under all conditions. If i start over with new info entered it will also only do one scan. We only use it inside of houses or buildings. What could be causing the problem?

[@lightshedphoto]

I think it's a problem with that first scan. Really look at the scan - does the room look correct? If the first scan dimensions are off, the second one won't match up. It could be the motor lagging, could need lubrication etc. Check out Matterfix on Facebook. You can send it to them and they'll do an in depth analysis.