Troubleshooting Methodology

50 Minutes
Synopsis:
This class teaches students the mindset and processes required to professionally troubleshoot computer systems. Every new technician should fully understand the troubleshooting procedure.
Prerequisites:
None
This class talks about:
Assessing a System Problem
Researching and Planning Solutions
Breaking a problem Into Pieces
Communication Skills

[@augustinea.sillah5355]

i never get tired of listening to Eli. He is the best I.T . tutor, period.

[@elyonn]

isata .s. turay I do concur👍

[@chroniclesofbap6170]

If you got a text-to-speach reader to read that last sentence, it would be: He is the best I period T period tutor comma period period I just thought that was funny.

[@jennynobbins4808]

Loved you always

[@Sarsa78]

Few months ago I was a senior consultant for a German ERP well known system. Because of life circumstances I had to move into a new country and change my career into server and network infrastructure. Found your channel and I can say that I've never had a tutor as good as you. I have really improved a lot, many doors have opened to me and all thanks to your classes. Keep the good work Eli Sensei!

[@enriquegabriel7708]

2020 and it is still working for me. I love your classes.

[@Gguy061]

"Under promise, over deliver" that's some pretty good game theory-ish advice

[@premier69]

actually sounds pretty clever. When I ship products I state a 1-2 days longer than it actually takes, it makes for a pleasant surprise for them :)

[@adithyasri]

2023, and still relevant!!! Thanks Eli for wonderfully sharing your experience

[@xcelerate1000]

I would add a step 7, document the problem: symptoms and the solution you found. Might save your butt later down the road.

[@xcelerate1000]

Step 7 is more like writing the problem down and how you fixed it so you can find out how to fix it again if it comes up. The badge is from Cisco. They send it out to you once you get certified.

[@kentokae]

Yup! Documentation is always the last step for everything. It's like a Diary, but more like a reference book.

[@sunnystiver2897]

So glad I found you. . I left technology at CD players, never owned an mp3 ever🤣 I was the one calling for help. . . UNTIL we nailed a tech support person for Costco concierge service. . . ( based off tech knowledge from like 97' and CAD training -that was the test they gave me😜) so now, NOW we down the rabbit's hole HARD catching up. . . So glad to have found your channel. 💥💪💪💪

[@amelliamendel2227]

What if we worked really hard to get off help desk so we don't HAVE to talk to people anymore? Great videos, best on KZbin, btw.

[@JJFlores197]

You will probably need to look into another IT job, like computer networking, systems administration, programming, etc. Even then, there will most likely be some collaboration between other people and departments.

[@amelliamendel2227]

@@JJFlores197 I meant random ppl, but thank you

[@linuxmage2060]

"Mr Scott, have you always multipied your repair estimates by a factor of 4?" "Certainly, sir. How else can I keep my reputation as a miracle worker?"

[@kev7383]

This is the best IT channel I have found online. I agree troubleshooting is the best attribute to have strength in. I am currently refreshing on some things to prepare for my second interview with the IT director. Thanks for your service, do you have any way i can send a donation or support your channel. Thanks Eli fingers crossed i get the job.

[@bluwyyanopa6870]

Eli, this is 2020 and I can't thank you enough. You have helped me enormously.

[@mnrneuspeed]

I watch your videos first, and then listen to the online Cisco instructor ... only way I can make sense of it.

[@timothydisalvo759]

10 years later and I still like these videos.

[@nazebanu7790]

Really I am not getting bored whenever I watch your tutorial even it's been a decade some of your content is damn perfect to learn even now, for beginners like me!! when I need to refresh I always get back to your videos for more clarity. Thanks very much, Eli! Great work and keep going!!

[@mohammadhabib3051]

before starting the networking classes here on eli's channel, i was wondering how could i sit with videos with each vid about an hour average. But guess what, i never yawned while going through them. His classes are so straight forward and energetic. Thanks eli

[@ThomasSielaff]

All I know is this. I paid big bucks a few years ago to have all of your teachings explained to me in a way that was never this clear. Bravo!

[@chocobitties8504]

Great video and great coverage of the least utilized skillset in IT. I like the way my company's IT works in that we don't look for excuses, we find solutions. We pull people into a conference and we keep pulling more people in until we have enough heads banging around to find the kink in the chain. After we identify the problem and implement the solution, we test and verify resolution. Then we perform root cause analysis, and distribute that information with a "Lessons Learned" conference, focusing on how to incorporate new policies and procedures to address prevention and timely recovery of a similar issue in the future. Of course all of the above happens after my team puts the fire under everyone's asses to stop blameshifting and collaborate. :)

[@ramprakashgovindaraj5343]

some times while watching certain videos we people have the option of turn off and switch back to some other work. But this guy, its not happening. I use to go from 0.00 and to the end. Hats of to you Eli

[@sepehr87]

you do a great job of explaining everything, thank you so much for all your videos.

[@MJ1341]

He seems to have a gift at teaching. Not all tech teachers are able to teach and make a class interesting too.

[@splash_csc8593]

Something I like to do when troubleshooting an issue is: write down all the important details and everything I've done to fix the issue. This can be helpful if something goes wrong and you need to back track the issue. A lot of times there are many fine details that are hard to recall when your under stress and/or pressure. Writing down the important details will help you stay organized. For example: their may be times when you have to move around a lot of files onto different locations on a server or more. Being able to refer to this will save you a lot of time and headaches!

[@youarebeyondthought]

You are an absolutely incredible teacher, I work for a WISP and watching these videos even though I know a lot of this stuff touching up on it again really helps. Thanks again!

[@MrBanzoid]

Great informative vids Eli. Wish I'd had a teacher like you! I really like the "Final Thoughts" where you cover again all you've taught. It kind of fixes everything in my mind. It seems you go through a lot of what the problem isn't until you get to what it is!

[@bobhatcher5505]

You really are a great teacher, you explain things so well and make them easy (easier) to understand. I love your videos. Very professional.

[@JohnCutter317]

Watched these a few years ago now I am back.I want to get she couple if certifications this year and get in networking asap.Best teacher ever

[@michaelparry1383]

Eli, I am back again for more training. Again, you do a great job presenting the subject very well and review enough to make sure WE get the point. My main work is in Automation systems and SCADA systems development and maintenance. Networking is a key to linking all this together. Troubleshooting any system is most important. Your step by step process, outside to inside movements in isolation is very helpful. Isolating things that work is as important as finding things do not work. Thanks again

[@Pontie66]

Hi, Eli thanks a lot for this important information. I came over here after I committed negligence in my troubleshooting process, so I used to do all that you mentioned on this course, but I underestimated the process, trying to fix the issues quickly I skipped some paths, the result was so bad, a put in risk my reputation as a network technician. So, it's very important to follow all steps even you've been done this for ages. I am watching this video once again, and no matter how long I will do it, today I felt how painful is when you skip a path of troubleshooting to gain time. Customer (user) doesn't understand the process of TSHOOT all they want is their stuff working fine again, and quickly.

[@cadde20]

I like the way you deliver your classes and especially the FINAL THOUGHTS on how you summarise the sessions, very professional presented. Thank you really enjoyed.

[@brandonfarfan1978]

Lots and lots of good advice in this vid. This was really informative. Many thanks.

[@kalinowskidmytro]

You're an amazing teacher. Million thanks for posting this and many other videos.

[@missnaz7891]

Great video. THANKS ALOT. BECUASE OF YOU WE HAVE VERY GOOD KNOWLEDGE. BECAUSE OF YOU WE ARE MAKING GOOD MONEY. THANKS AGAIN

[@jdsgotninelives]

Dunno what comes out of other people's mouths but what comes out of yours is definately GOLD! Eli

[@macfan83]

Your videos realy help me a lot, thanks for putting them up!

[@Hrimstal]

Another thing to remember... Google! Google is amazing, and have helped me solve a ton of problems. Use it when you can. Practice smart searching and effiecient word usage. You don't always want to be too specific.

[@faisalalbarrak]

Man your way better than the the professor in my university. Thanks is not enough for you. Keep posting the good stuff.

[@gmichaelaris]

13 years into the IT Sector...all these that I have learned into the "Battlefield field" into one Video. Awesome job...I am getting a big fun of you my friend...this should be my bible...

[@abrahamoz1697]

Thanks Eli for this great video, it helped me a LOT rethinking my Tshoot process. :))

[@KazPaulson]

Eli is very profesional and easy handling the basics to extend a best future.

[@shahzadhaider9195]

I configured my server 2016 successfully after watching your videos)) now it's working like a CHARM.

[@adarpg]

Thank you Eli. Definitely worth subscribing to.

[@chocobitties8504]

Just want to add: Kudos on stressing cable tracing. It is so easy to begin the process of moving cables on a port or patch panel, only to find yourself holding two loose ends that are connected!!! And thinking, "UH....OH!"

[@kayombo1001]

Thanks guy, you are the best i have seen

[@motasspace]

Great Job! Thank you.

[@udokamaureen2435]

Eli you are the best instructor. kudos

[@elmardragon]

After 9 years, this video is still applicable!

[@aldrichuy983]

I will download this video for my colleagues to learn that what they're doing is not right. Troubleshooting is not been spoon-feeding, it is learning to find the fault and fix it.

[@2024reminders]

i lov the funny play role at the beginning ...first few min really explains what is meant by troublshooting method

[@daviddavis8476]

I work in industrial maintenance recently decided on a career change. I work with a lot of computers we use this exact process just when it comes to computers we don't go this in depth. Usually our responsibility ends at replacing hardware, then we pass it on to bob.

[@salemkersheh4227]

I like the steps in the process to analyze the problem and do contact with the people ,also the most important point is the way of providing the service to customer

[@niksc7858]

ur jus awesome..jus tooo good!!

[@zakkellett8100]

Excellent video, you have an amazing ability to convey information, i am definitely going to continue watching all of your videos; I also like your beard wish i could grow one like that.

[@vivekkaushik7526]

You are just awesome dude!!

[@faris928]

your classes are very energetic and easy to understand.

[@markbrad123]

That's great Eli and thinking it is best to do the easy harmless fix checks first eg browser cache out of sync with web server- does the website work in another type of browser -easy fix clear browser cache(not passwords or autofill form data). Just found out CTRL h takes you into most type of browser's history settings.

[@hkjhgghgbhhj1194]

thank Eli u for what u do it,

[@showmy85]

You are awesome ...... Your voice inspired me every time i listen to your video. :-D

[@firemanz3135]

You are a very good businessman.

[@moosas100]

Very useful class, thank you eli...

[@irfanbachdim]

THX MAN, YOUR THE BEST!

[@v2mofficial521]

U da best Eli.Damnnnn gooooddd.Shou't out big Geek

[@johncarloflorentino]

Great job Eli!

[@zakkellett8100]

Brilliant video so far only 15 minutes in, going to watch all your videos apart from the novice ones.

[@Garethking87]

Great video, very educational and interesting. Only one point which I believed you missed, which goes hand in hand with reporting is Documenting. Any problems and changes made should be well documented so the next person that comes to work with it, if it is not yourself knows what has been done.

[@MrTroutguy]

Thanks Eli, Seriously, these videos are the best thing next to sliced bread. I really enjoyed your Intro to VoIP. It would so awesome if you would do a video on troubleshooting VoIP. Ive been put in a position at work where Im responsible for VoIP and im like WTF most of the time :S Anyways, thanks man. There must me thousands if not tens of thousands of IT people that have gained from this channel. Cant say thanks enough!

[@mtbrain1]

I wish, WISH that your lessons were applicable in 2020. Unfortunately most IT these days is done via remote management and is almost never on-site. Sadly the position of an in-house IT has been outsourced.

[@BraveNoble]

Awesome Eli!

[@wafflesaurus_supreme]

Eli, I know this is an old video but you spent 10 minutes breaking down a theoretical issue with a user connecting to a web server and then finally at around 30:20 you got around to the first question that I would have asked: "Is this affecting other users at your site?" It would have saved a lot of time and trouble to narrow things down to that specific workstation.

[@RazerAD44]

Your my inspiration :))) Geeeks :))) You make my days :))

[@renanfpedro]

The best always! When I grow up I wanna be like Eli... shit .... I'm already old.

[@prabashpiushan]

supper awesome !!!!!!!!!!!!!!!!!!

[@SCADASupportPh]

Thanks Eli!

[@pathakshradhesh]

you are great bro

[@biodunboudoir6028]

Eli don't leave !!!! My boyfriend only talks abut you, you are his superhero!!!!

[@blaaahzaay]

Damn that Bob!

[@satyabratasahoo8891]

yes i am agreed with you isata , he is a great inteligent computer guy @Incredible foundation

[@kennedywanjohi2396]

thanks....... somewhere in africa and watching your vids

[@OthmanAlikhan]

Thanks for the video =)

[@AnalyticalSentient]

Thank you.

[@shahzadhaider9195]

Nice again...

[@LazyTitan123]

Damn you are good in explaining.

[@achin4140]

i beg you plese tell about The Network layer Network layer concepts, design issues, static and dynamic routing algorithms, shortest path routing, flooding, distance vector routing, link state routing, distance vector routing, multicast routing, congestion control algorithm, internetworking, Ipv4

[@Tj-bt7yy]

13:50 "if it takes you 8hr instead of 4 not only do they hate bill gates but they hate you" lmao🤣🤣🤣

[@MJ1341]

I dont know if this guy has a instructional type job but i think he should.

[@yunghempdon420]

this is 2022 and i love your videos😁

[@PaulfrmTXtoCO]

Overestimating the time to fix, as Mr Scott said to Jordy "always add 20 percent to the estimated time, that way if you finish early, they think you are a genius".

[@atticusdeclan7924]

"be succesful in this field, if you dont, be a cook or something. " - eli

[@kentokae]

During the first minute of this video, I felt like that somebody would soon be looking for a new job.

[@elvinzuniga5922]

Hey Eli the computer guy. I'm a fan. Watched alot of your videos. I was wondering if you sell your long sleeve shirts with the the logo on it. If you do where can i go to buy one. I Love your teaching and I'm even grown fond of the shirt.

[@stevenlawrenceferj]

Thanks eli.

[@Gulelbuts56]

I love how the one time he uses Internet Explorer in an example, is when it's about stuff fucking up

[@dankiniammoomma6957]

I Like to hear you talking...

[@obad82011]

Thanks dude

[@darbulu]

Good video! Minor note: 20:00 should say "Determine Points of Failure" not "Faliure"

[@TechJWaffleStomp]

If personal experience fails at the first approach then save yourself the most time during troubleshooting simply by following the OSI chart. My advice is scaled to expert troubleshooters from support technician up to network or system administration.

[@RichardCraig]

I keep wondering Y there is a small Y in the corner of all the slides.

[@kayombo1001]

Could you post a video about ipv6?

[@shadbakht]

Can you input Class Notes in the description?

[@medievalman86]

and with assigned IP addresses.. let me see if i understand.. the ISP assigns a range of ip address 1.92.168.2.0- 99. and then to each of the 100 computers in my example, you would assign a "Static"? IP address? i know a little about a lot so dont let my next question confuse you,cant you use dynamic IP addresses, and merely set a list of allowed mac addresses?

[@SuperKittyPancake]

As soon as I saw the computer face in the reporting segment. I just lost one of my nuts laughing so hard.

[@jaktil9246]

How realistic is ctu 24 wit jack Baker is with there software