Troubleshooting Silhouette Cut Issues with EllyMae

Let me help you troubleshoot your Silhouette machine and any cut issues you are having or join in to tuck this information away for a future time!
No matter your experience level, we all encounter cut issues at some point and time.
We will cover the most common reasons that a machine is not cutting and I will show you step-by-step how you can fix this 98% of the time. Most times it is a simple fix, but until the root cause of the issue is found and solved, you may continue to experience cut issues - which can be frustrating!
These steps when performed in order solve a majority of cut issues we experience when troubleshooting with Silhouette users.
Check out the free PDF printable guide to the video on my Teachable site here: silhouette-secrets.teachable....
Written tutorial on the blog: silhouette-secrets.com/2021/1...
Blade adjustment tool - make sure the one you get is for your specific machine model
www.silhouetteamerica.com/sho... affil
More videos on the ‪@SilhouetteSecrets‬ KZbin channel here: www.youtube.com/@SilhouetteSe...
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#silhouettecameo #silhouettecameo4 #silhouettetroubleshooting #silhouettestudio #silhouettecutting #silhouettecuttingissues

[@hannalyons4376]

This is so incredibly helpful Elly - thank you do much. You are clear, step by step, and easy to follow. Thanks!!!

[@SilhouetteSecrets]

I am so glad to hear that! You are welcome!

[@lindagiddes4551]

Great information, I get very frustrated and walk away, to many videos with different way for everyone and it’s frustrating. Now that I found your videos I’m back on board again and learning as much as I can from you.. .thanks again

[@SilhouetteSecrets]

Yay! I love to hear that! Thank you!

[@davejsullivan]

Probably the most important video you could make. Nice work!

[@SilhouetteSecrets]

Thank you! I hope it helps!

[@belindasmith5308]

I have a new Camero Pro, I was having trouble with cutting. It would cut huge chunks and I had no idea what was wrong. I was ready to give up this whole crafting thing. Then I found your video, YAY you were the only one that addressed my problem. Thank you.

[@SilhouetteSecrets]

Yay! You are welcome! You might find this useful for future issues silhouette-secrets.com/2022/09/02/become-a-pro-troubleshooting-your-cameo-pro/

[@lindacook8534]

Thank you for this video. I'm not a new user but you have the best way of organizing the information so everyone gets the most out of it.

[@SilhouetteSecrets]

You are welcome! So glad it helps!

[@TheBxchula69]

OMG I am so glad I ran into this video... I have been having problems with cutting issues, I am about to try your method now.. I'll be back with some more feed back.

[@tiaandrews2188]

Thank you for this. I’m a new user and tried to make some projects today but was having cutting issues. I ended up shutting off my machine and walking away so definitely related to your comment about being frustrated. I didn’t realize the blade cap came off. Will check that out as well as do a blade reset. Hoping that works😀 I’m also going to pick up some extra blades. The analogy of the scissors totally makes sense.

[@SilhouetteSecrets]

I am so glad it helped. I hope the tips solve the cutting issues.

[@bevyjeanheyrman8537]

Thank you, elly mae. I like the way you go through detailed instructions. It helps a lot especially since everyone I know uses a cricut & in my brain I have to reconfigure what they’re doing into tge silhouette

[@SilhouetteSecrets]

You are welcome! So glad it helps!

[@user-ey5dg8kq1e]

You are a life saver. Your written instructions were really helpful in addition to the video. Thank you!

[@SilhouetteSecrets]

@@user-ey5dg8kq1e yay! So glad to hear that! Thank you!

[@alfonsocarter2060]

I really appreciate your thorough walk through of these issues, God Bless!

[@SilhouetteSecrets]

So glad it helps!

[@francesarleneb9832]

Loved watching this video. Very helpful information.

[@SilhouetteSecrets]

So glad it helps!

[@karentalbot1596]

This is an excellent video! Thank you so much for making this important video!

[@SilhouetteSecrets]

You are welcome! So glad it helps!

[@emmameakes9111]

Thanks for the video, my problems solved in 27.42 mins by starting at the beginning !

[@SilhouetteSecrets]

You are welcome! Happy cutting!

[@barbmac8572]

Great video. Thank you for in depth instructions.

[@SilhouetteSecrets]

You are welcome! Thank you!

[@angelamiceli7938]

Thank you so much for this video! I've been having issues and with your help I figured them out!!!

[@SilhouetteSecrets]

Yay! I'm so glad it helped!

[@norinemueller4588]

So helpful thanks again

[@thebhn]

Thank you! Double-checked that I'd done all the other troubleshooting. I'm going to have to try my cutting strip next. It LOOKS fine but I have used my machine a LOT over the past four years. Hoping it helps. :)

[@downyhead]

Thank you so much. Hope you are well ☺️

[@SilhouetteSecrets]

You are welcome!

[@awaters1766]

Thk you so much. I came by to review these helpful tips. Thks for all you do.

[@SilhouetteSecrets]

You are welcome!

[@aprilbrimmer8121]

I just can't thank you enough for your video my Cameo is cutting Great 😃👍 I'm going to be watching as many as I can and print the information ❤

[@SilhouetteSecrets]

Yay! You are welcome!

[@lizzyann4]

Thank you.

[@jodymcknight187]

Bring a new cameo 4 owner, visual learner, disability among other things this was an essential troubleshooting tool. I would love a copy of your printable Thank you for taking the time out to explain

[@SilhouetteSecrets]

You are welcome! Check out the link in the description of the video for the printable.

[@dianasaur2131]

Thank you so much, I'm going to pull out my silhouette again, I got so frustrated with it, I gave up on it. Going to follow this and see if I can get it to work properly.

[@SilhouetteSecrets]

You are welcome!

[@wd8lee]

Thank you! You're a lifesaver.

[@SilhouetteSecrets]

You are welcome!

[@teresap2740]

Fabulous tutorial Elly, packed with such useful information! Thank you! Pleased to see a CATastrophe was averted in the process lol 😹

[@SilhouetteSecrets]

Thank you!

[@caps2029]

THANK YOU!!! I was having issues with my cameo pro and this video help a ton. I thought I had damage my machine.

[@SilhouetteSecrets]

You are welcome! So glad it helped! Stay tuned. I've got something coming soon for the Cameo Pro.

[@nana-8241]

Thank you so much for this video.

[@SilhouetteSecrets]

You are welcome!

[@CustomThreads]

Very informative.Thank You

[@SilhouetteSecrets]

You are welcome!

[@anncobb1195]

Thank you so much for sharing

[@SilhouetteSecrets]

You are welcome!

[@damondaugust]

Thank you So much

[@SilhouetteSecrets]

You are welcome!

[@SinfulQueen13]

Thank you

[@SilhouetteSecrets]

You are welcome!

[@jcsm00th]

thanks this fixed my cutting problem

[@SilhouetteSecrets]

Yay! You are welcome!

[@yourlocal_nightwing]

My word it works. Thanx

[@SilhouetteSecrets]

Yay! You are welcome!

[@geminidream4347]

OMG, thank you for this video and me finding it as today I had and issue of when the carriage came back from right to left, the right corner of the paper got screwed up. I'll bet that is why, something in the blade. I shall have to do this inspection now.

[@SilhouetteSecrets]

You are welcome!

[@sofievw2315]

Thanks for helping me figure out my blade wasn't "clicked in". Resulting in my mat being destroyed on day 1 :)

[@SilhouetteSecrets]

You are welcome! So glad it helped!

[@brendahardy2072]

Great video with great tips. Really wish you would have done some closeups with the camera as my eyes are bad. Thank you for all of these tips.

[@deemassey5801]

Thank you greatly for what you do. I was sent by someone who really loves your tutorials. And now I'm in love. You explain so well. I was sent because before I got help, I tried to do it on my own. But I calibrate my machine several times in 3 days. I was wondering do I need to reset my whole machine back factory default?

[@SilhouetteSecrets]

So glad it helps! First, calibration is rarely needed and only used for specific print and cut issues. Can you tell me exactly what issue you are having?

[@cindyvanaman875]

Thank you! I was ready to throw it out the window!😂

[@SilhouetteSecrets]

You are welcome! So glad it helped!

[@alfredamiles9208]

Thank you for saying look at the cartridge to make sure it's adjusting properly. Mine wasn't, 😮and l wouldn't have thought to look at it. Now l'm doing a test cut. Thanks for the video😅

[@SilhouetteSecrets]

You are welcome!

[@sunnybunny222]

Thank you so much for this very informative video. I really like the separate blades for each type of material. I am guessing that you just use a marker to write on it. To be clear, you use your sharper blade for the vinyl and move it down to the paper? I have had silhouette, i think, from the beginning...i used to use the quick kutz for everything,...now i have the megaton binders of them...lol I love my silhouette...Thanks again for sharing. one question: i don't think i have that little wrench thing. is there a way to purchase that? thanks again. Donna

[@SilhouetteSecrets]

Yes, I just use a marker to label because I'm lazy. Some will make labels and add it that way or stickers. I do start a new blade as a vinyl blade and as it gets dull (usually takes a long while), then I move it to a cardstock or other blade type. Yes, the Blade Adjustment Tool can be purchased at Silhouette - I only see the one for the older model at the moment but I'll inquire on the other one. www.silhouetteamerica.com/?aff_id=5wzCMMasa:d95i4zN:7xew affil Use code 10OFF to save 10% on your order.

[@lstewart1171]

my image looks like scribble on top of a supposedly thats not there either i havent used it in awhile its practically brand new so i updated everything firmware so i wanted to see what would happen if i cut the design and it cut the scribble which shouldnt be there and also the image thats under the scribble that is barley there I've never seen anything like thiis...please could you or anyone help me i have pictures too

[@SilhouetteSecrets]

Are you on a MAC?

[@tonyahall5191]

Hello I have a silhouette cameo plus and it will not cut larger than 8 and a half by 11, and I have tried to do a calibration and alignment. It was cutting right when I first got it. I followed the troubleshooting steps, and I sent the video to silhouette help, and it showed my machine could cut the shapes in the test file they sent true but not the larger shapes or the print n cut. I have been using silhouette cameo since 2010 and was always able to work it. Anyway I bought a new cameo 4 because I couldn't let my customers down, but I would love for my cameo pluse that i paid so much for would work right. Lol

[@SilhouetteSecrets]

I would contact Silhouette support again with detailed videos and photos explaining your issue, so they can see your setup and help diagnose the issue.

[@scottyoung2995]

Hi Wondering if you can help. I cut a lot of vinyl decals for using to custom spray paint helmets etc and i use a silhouette studio 3 and DE Tape Flexible Surfaces Stencil Film but at the moment i use the settings blade depth 1 force 10 speed 5, but a lot of the text etc are very small and i keep finding it tears them up i keep trying different settings but can't find one that doesn't ruin the decal. i'm not sure what way to go with the settings depending on what is happening. hope this makes some sense?

[@SilhouetteSecrets]

I would start with a new blade.... I use blade depth 2, force 5, speed 5... but that doesn't work for all users. Each machine, vinyl, blade life, etc. can affect the cut settings being used. Some users also have good results with the Overcut option, however, I do not - but it's something you could try... silhouette-secrets.com/2019/12/23/lets-explore-v4-overcut/

[@mikeledee8786]

I have had my cameo 3 for a few years and use it a lot. I have noticed that the blade holder for tool 1 spring seems as if it is weak blade not cutting as deep as before so I have to extend the blade further out to get the job done , any suggestions on how or where to get it fix? Thanks,

[@SilhouetteSecrets]

There is no repair or fix to replace the housing. Over time and with use, it's just wear and tear. However, have you ever replaced the cutting strip? That may help.... here is more information on that. silhouette-secrets.com/cutting-strip/

[@user-dk9xv4up8l]

Hi, thank you for your helpfull tips. I did the re-alignment as per the above video. But when I test cut the red line does not meve. It stays at 0 no matter what setting I choose. It is a new blade. Should I get a new one?

[@SilhouetteSecrets]

I would watch it closely and see why it doesn't move. Is it hitting the adjustment holes properly? If you set it manually by carefully pressing the bottom of the blade, does it adjust? Set it manually yourself and then tell the software on the Send tab to use a Manual blade (ratchet) and does it cut? If so, you couod continue to use it like a manual blade but I would get another blade too.

[@tammydyer3632]

This is a great video. My machine is brand new, just out of the box. I have a Cameo 3 and have finally purchased the Cameo 4 Plus as my Christmas present. I have done everything in the video except inspect the blade since the blade is brand new. No matter how many times I have tried moving the carriage to reset it, the cut is still not correct. It does seem to have become a bit better. It is beginning the cut too far to the right which results in the material on the right side of the mat being but outside the cut lines. It was a little hard to see in the video exactly how Tool 1 lines up behind the roller, so I am not sure if mine looks correct. What seems strange to me is that even though it is correct in my Silhouette software on the virtual mat, it's like it cuts just the opposite. I am not mirroring it. But I am about to pull my hair out!!!! I would be very grateful for any help you can offer me. I have tried reaching out to Swing Design and Silhouette America. Swing Design instructed me to reset the carriage. I can't get a response from Silhouette America

[@SilhouetteSecrets]

I would also inspect the blade, even though it is new. The housing should line up exactly even behind the left roller when it is in alignment. If you are using a Cameo Plus cutting mat, look at the top of the cutting mat on the left and right sides. There are two notches on either side. That is cuttable space. Is that where you design is cutting? Your material can go there and the software thinks it is there. If you are cutting HTV, make sure you are right clicking on it and choose Flip > Horizontal and then choose Send As Is when you are asked on the Send tab. This means it will cut where it's located on the screen. This explains more - silhouette-secrets.com/2021/05/19/lets-explore-v4-mirrored-htv-not-cutting-right/ I'm including it since you did not say what material you are cutting but mentioned that it was mirroring it.

[@umarahanif6969]

Hi thank you for the video. I have followed these steps and still struggling with the cutting. What can be done pls?

[@SilhouetteSecrets]

I would need more information.... What are you cutting? What are your cut settings? What issues are you having?

[@bobmccreary6060]

Thanks for the great video!! I bought a used Cameo 4 and am missing the alignment tool. Is there a place where I can get one? TIA

[@SilhouetteSecrets]

Alignment tool? Do you mean the little white blade adjustment tool? Silhouette America did have that option available prior to their website update - right now all I see is a rocket ship in the thumbnail image, so I have no idea as they are still in the process of updating. www.silhouetteamerica.com/adjustment-tool-type-b

[@bobmccreary6060]

@@SilhouetteSecrets Thanks for your fast response. Yes, I meant the white adjustment tool. FYI, I did find a maker on Etsy that makes them Cameo 3 and 4. Plus they're yellow, so they're harder to lose!! Thanks again for your videos, my hobby is helping me keep my blood pressure down 🙂.

[@jintun5015]

Hi! I've got Cameo 4 and I'm using Silhouette with my stickers. The cut is always off, it makes the art shifts to the right after cutting, it's not way off but it makes the design look bad. The virtual designs in Silhouette look fine, the art and trace lines are all well aligned. I've tried the housing reset, I positioned the mat properly, when the mat loaded the housing of tool 1 lined up directly behind the left roller, the blade works fine. I also make sure to properly set the page & paper - also using and printing the default registration marks. I couldn't find out what is wrong with it. :(

[@SilhouetteSecrets]

Is it within 1/16"? That is the normal allowance for print and cut.

[@jintun5015]

@@SilhouetteSecrets thank you so much for replying. I printed my designs on A4 sticker paper, the stickers are approximately 2×2" in size (after die cutting). Unfortunately, they are not centered after cutting.

[@SilhouetteSecrets]

@@jintun5015 is it off center by 1/16"? That is a "normal allowance. Make sure your page size and actual printed page are the same size. And that your printer is printing at 100% size and not scaling the print.

[@user-lf7te7jj4w]

Hello, how can i fix my cameo 4, when cutting, the blade will like jumping resulting to not proper cut or not exactly cut according to the design o letter cut. Thank you

[@SilhouetteSecrets]

Did you follow all the steps in this video tutorial exactly as shown?

[@turnicealexander1228]

The component that holds my blade does not aligned back to where it needs to go after I turn the machine on I have a video but do not know how to upload it please advise.

[@SilhouetteSecrets]

We troubleshoot on the Silhouette Secrets+ FB group - facebook.com/groups/silhouettesecretsplus A video could be uploaded there. However, if after doing the blade housing reset as shown in the video, the housing moves to the middle of the machine or to the right, please contact Silhouette Support regarding that issue and show them the video. They will be the only ones that can help in that case.

[@debbiemays7871]

Where do you find that little tool? I don’t remember getting one on either of my machines.

[@SilhouetteSecrets]

It is called a blade adjustment tool. Looks like the only one they currently sell is for the Cameo 4 & Portrait 3 www.silhouetteamerica.com/shop/replacement-parts?aff_id=5wzCMMasa:d95i4zN:7xew affil

[@savingtogether4804]

Will this benefit helpful cut issues with rhinestones? When the machine sporadically cuts ovals instead of circles? I try to always clean my blade and it has happened with a new blade.

[@SilhouetteSecrets]

Are you using a Cameo 4 model? The oval vs circle issue is a known issue.... if it is happening sporadically, then it's usually due to too high of cut settings. Try decreasing the settings and doing multiple passes. It will also be more noticeable the smaller you go... so a 6 SS will be more Oval than a 10 SS.... if it's happening randomly for you. In my testing, while the ovals aren't appealing, the stones still fall into place on the 10 SS size. However, if you are producing templates for sale, it is not ideal.

[@myrawhite9138]

My problem is not a cutting issue, however, I was hoping you could help or tell me where I need to go to find the reason. My lines or pictures are moving at 1" increments so not able to move it slightly. It has to be something I have done in the setting maybe. Any help would be appreciated. Thanks

[@SilhouetteSecrets]

On the Page Setup Panel - Tab 2, uncheck the Snap to Grid. silhouette-secrets.com/2018/01/09/lets-explore-v4-setup-panel-tab-2/

[@Purebeachlove]

How do you get the cameo 4 to cut vinyl where you applied it to the mat? I thought if it was located on the upper left-hand corner on the computer and upper left-hand corner on the mat, it would cut in that spot but that’s not what’s happening. Any suggestions?

[@SilhouetteSecrets]

Are you cutting adhesive vinyl or HTV? If cutting HTV, are you mirroring the design yourself or letting the software do it? This might help if it's HTV - silhouette-secrets.com/2021/05/19/lets-explore-v4-mirrored-htv-not-cutting-right/

[@Purebeachlove]

@@SilhouetteSecrets Thank you so much. It’s been HTV causing me problems and this is exactly what I needed. I was ready to throw my machine out the window! Thank you! You’ve got a new subscriber for sure!

[@SilhouetteSecrets]

@@Purebeachlove you are welcome! So glad it helped!

[@vickimccarty593]

How do you mark your blades for each type of material?

[@SilhouetteSecrets]

Me - I'm lazy and just use a Sharpie on the top of the blade. V = vinyl, CS = cardstock. I've seen others who color coordinate dots cut from vinyl to place on top or make labels.

[@lynnfortier5141]

I have a Cameo 1 and I don't ever remember having a blade tool to take the cap off, do you know where I could find and order such a tool. my Cameo is giving me crazy cutting issues.

[@SilhouetteSecrets]

You can order one at Silhouette America - you want type A.... www.silhouetteamerica.com/shop/replacement-parts/blade-adjustment-tool?aff_id=5wzCMMasa:d95i4zN:7xew affil However you can also use a pair of pliers carefully. You don't want to mark the plastic with the pliers. The older models did not have this tool.

[@lstewart1171]

and now when i click on the x to remove anything my arrow goes away and the circle keep circling never stop so i hoover over anything it still has that circle and not the arrow to click on anything else so i have to force to shut down.

[@vikaspachori369]

May you help me out actually I am facing an issue regarding cutting error which occurs between tha task, tha machine always did mistake in between the cutting task it started perfectly but some the it started cutting over the Matt cutting area and damage the cutting matt , some time it cut the area perfect but the or or design which I cut is random cut zig frizzy

[@SilhouetteSecrets]

Please follow all the steps in the video and then make sure the Page Setup Panel is set up correctly with a cutting mat selected. Use a Silhouette cutting mat of you want it to line up exactly on screen. Third party cutting mats are not the same size and the margins may be different, which means it will not match on the screen.

[@ShelliG]

My problem was trying to cut matless :( (with a new auto-blade) - I have been demotivated since then - never did solve.

[@SilhouetteSecrets]

I would highly recommend starting out with a cutting mat until you are more comfortable with it and then try again without a mat. Make sure it is all set up just like the video before you start again. When you are ready to try again, here are some tips.... silhouette-secrets.com/2020/04/16/lets-explore-the-silhouette-roll-feeder/

[@MarggieRoyston]

I'm new and this was very helpful, I didn't have the blade locked properly, how stupid is that?

[@SilhouetteSecrets]

So glad it helped.... Not stupid at all - it happens all the time ;) We see it a lot so you are not alone in that.

[@chileshebwali2879]

please help... my cameo 3 will not cut from the left side, but from the right. I have gone through the trouble shooting steps... except I do not have the wretch tool to enable me unscrew my blade. My first cut today was from the left and suddenly the second cut was from the right. please help.. kindly note that as it cuts from the right... the cut is perfect only that it is rotated and not on the place (spot) it is placed in design. I will appreciate your help.

[@SilhouetteSecrets]

What direction is the black arrow pointed at on your Silhouette software? The black arrow is always the top of the cutting mat, no matter what direction it points on the screen. This is generally why it would not start cutting in the correct location. Make sure the black arrow is pointed up on the screen and then does the machine start cutting in the top left corner?

[@debbiskolek4839]

Your videos are so helpful, I was wondering if you could help me with a specific issue. I have spent countless hours researching a solution plus contacting silhouette MULTIPLE times and I am losing my mind. I have been using silhouette for around 6 years and 2 years ago I purchased a cameo 4 as an upgrade. All was working smoothly until I added the business software. This could be irony but I can not fix my problem. The housing unit grind all the way to the right and will not move back to the left. I have tried resetting the housing unit, uninstalling the software, you name it. Any help would be GREATLY appreciated.

[@SilhouetteSecrets]

The issue you are referring to has nothing to do with installing the Business Edition upgrade. It is something that can just randomly occur and was pure coincidence that it occurred around the time you applied the upgrade. You can test this by unplugging the machine and turning it on. Does it still occur? In most cases, what you describe is a broken crash stop sensor and there is nothing a user can do to fix it. Here is more information silhouetteamerica.freshdesk.com/support/solutions/articles/35000210333-cameo-carriage-moves-to-wrong-position-on-startup If your machine is still under warranty, I would contact Silhouette support with a video showing the behavior and then get started with that. They can also do repairs if it's out of warranty and that is on a case-by-case basis.

[@slimsautomotiverepair8714]

by the way i know my issue is operator error and im just missing somthing in the process any help would hel please and thank you

[@SilhouetteSecrets]

One thing to look for before trying next, is that the right roller is locked into place correctly. There are only certain specific locations it can be locked in place.

[@dappasnappa75]

I'm having a issue with my mat grid showing in mid Square on my design space I don't know why

[@SilhouetteSecrets]

I'm sorry, I do not understand what you mean.

[@melisasiahaan2537]

I need help, I just bought cameo 4. All my adjustment was right, and after 1 test on my sticker sheet the cut results are perfectly fine. But after I change to next sheet, the results didn't align with previous one and it is always to the left side. What is wrong with my set up? it driving me crazy

[@SilhouetteSecrets]

Follow this step by step with all the defaults do a test and does it cut properly? silhouette-secrets.com/2020/01/28/lets-explore-v4-print-cut-basics/

[@ashalushino3090]

Am having a problem with my silhouette cameo 4 machine It doesn't cut the way it has to cut. For example the word is love, it will cut love but in different place where you wanted it to cut andin a wrong way, can you help please

[@SilhouetteSecrets]

I would need more information to even guess what is going on. Are you cutting HTV? What do you mean by cutting "wrong way"?

[@virginiathomas5644]

Hello, I have Silhouette Cameo 4. In carriage 2 I have a slight gap, is it supposed to have a gap. It doesn't cut using carriage 2, always defaults back to carriage 1. Is there something I am doing wrong?

[@SilhouetteSecrets]

Did you click on the design to select it, then choose No Cut under Tool 1. Bold red cut lines should turn off. Then open Tool 2 and choose Cut and bold blue Cut lines should turn on. What Tool are you trying to use in Tool 2?

[@ivorpeachey4366]

Hi my silhouette cameo 4 won’t read the references points and keeps saying I’m cutting card stock when I only use gloss vinyl

[@SilhouetteSecrets]

You have to change the Material type and adjust the cut settings. It does not remember that from project to project. Cardstock is the default. For print and cut - start here and follow it exactly to do a test with a Silhouette brand cutting mat - does it read? silhouette-secrets.com/2020/01/28/lets-explore-v4-print-cut-basics/

[@akirayuuki3723]

Im new for Cameo 4. And its not working properly. Got cutting issue, not accurate as well. Its cutting outside the printing image even i've already put it on the right place. How can i fix it?

[@SilhouetteSecrets]

Are you doing a print and cut? Follow this to setup and test.... silhouette-secrets.com/2020/01/28/lets-explore-v4-print-cut-basics/

[@slimsautomotiverepair8714]

my design is cutting over it self design is 6 inches tall design and lettering when it cuts the lettering is being cut over the design an it comes out 4 inches total instead of 6

[@SilhouetteSecrets]

This usually indicates a feed issue. What isn't moving properly as it cuts. Watch it closely and see if you can spot why it's occurring.

[@silhouettefun-becrafty3318]

My silhouette Cameo 4, will not home back to the right position. I have tried everything in any video I have seen and Silhouette studio customer service was just not any help. It sits about 2 inches to far in.

[@SilhouetteSecrets]

That typically indicates a broken crash stop sensor. It is not something you can fix as a user. Get it on video and then submit that video to Silhouette Support to show them the exact behavior. Here is more information on that - silhouetteamerica.freshdesk.com/support/solutions/articles/35000210333-cameo-carriage-moves-to-wrong-position-on-startup

[@YourFootballFanatic]

Why is my machine cutting the first line straight and the lower stickers out of line.

[@SilhouetteSecrets]

Most times it is due to something in the setup.... start here and do a test following this step by step silhouette-secrets.com/2020/01/28/lets-explore-v4-print-cut-basics/

[@GooseTheCatCreations]

I’ve followed all the tips in all the KZbin videos I’ve found, but my machine always either has a registration error or cuts 1cm off, does anyone have any ideas for what I should do? I’ve calibrated it many times as well.

[@SilhouetteSecrets]

That could be something different in the setup of the print and cut. Follow this exactly, step by step for your paper size and machine.... print with all the defaults on a test with copy paper or cardstock... does it register? Does it cut accurately? There is a 1/16" allowance that is within the normal range of an "off" cut on a print and cut... silhouette-secrets.com/2020/01/28/lets-explore-v4-print-cut-basics/

[@GooseTheCatCreations]

I figured it out, I was just loading the mat wrong lol

[@VeganGaymer]

Hello! I have a huge problem where the cut will sometimes be 0.5 to 1mm off (on my portrait 3) to the right or to the left randomly, and sometimes it’s perfectly centered. The calibration is perfectly centered and the lenght of the lines too. I tried your help but I cannot move the carrier.

[@SilhouetteSecrets]

@VeganGaymer if you can not move the blade housing with the machine powered off and unplugged, then something is wrong. Don't force it.

[@VeganGaymer]

@@SilhouetteSecrets so even the portrait 3 has the option of moving the blade housing with our hand?

[@VeganGaymer]

Yes, unplugged.

[@SilhouetteSecrets]

@@VeganGaymer yes.

[@VeganGaymer]

@@SilhouetteSecrets oh I don’t want to force it but it doesn’t seem like it wants to move with the little to medium force I put onto it.

[@alexandrugutman]

Hello. Can you tell me what to do when my cutting blade does not reset to 0 after a cutting? If I cut something on depth 3 it start adjusting from 0. But after I try to cuz with depth 5 it start adjust from 3( last cut) and not from 0. What can it be the problem? Thank you

[@SilhouetteSecrets]

Did you follow all these steps in this video?

[@alexandrugutman]

@@SilhouetteSecrets yes . Steph by step. And I have this problem for 2 weeks already.

[@SilhouetteSecrets]

@@alexandrugutman have you tried a new blade? Watch it as it adjusts... is it hitting the adjustment holes exactly?

[@debbiepowers8197]

Has anyone had issues with the silhouette cameo 4 plus not cutting the balsa wood?? Mine is like it gets stuck and just makes tiny tiny sporadic cuts and never cuts my actual file.

[@SilhouetteSecrets]

Balsa is iffy and you will spend more time, materials, and wasted cuss words trying to get it to cut than it's worth. The blade will just continue to get stuck in the balsa wood.

[@debbiepowers8197]

@@SilhouetteSecrets thank you! I even have basswood and it does the same thing on it. :( I joined your FB group so maybe someone in there may be having the same issue :)

[@SilhouetteSecrets]

@debbiepowers8197 I am one of the only ones in the entire group that had success ---- if you can call it that. I linked up the information in the group for my results and tips for the blade.

[@monicab28]

I can't even get past registration! No mater what I do, my machine cannot register the marks. I have a Portrait that I have used for 7 years so I know how to use a machine. I just cannot get it to read the registration marks no matter what I do on my 3. So frustrating!

[@SilhouetteSecrets]

The very first thing I would suggest is to start over and start with a test using all of the defaults. Follow this step by step - kzbin.info/www/bejne/i56kqKSKm5ierdE If you still can't get it to read, we can further troubleshoot on the Silhouette Secrets+ FB group. facebook.com/groups/silhouettesecretsplus We would need a photo of the full screen design, a photo of the full printed page, and a photo of the printed page on the cutting mat and loaded in the machine to see what you are seeing. Most times it's just something that needs to be adjusted and if the user is willing to troubleshoot we can typically get it up and going.

[@Mnmhaters14]

Hey...maybe you can help me. I just upgraded from Portrait 3 to Cameo 4. It was cutting fine then it started cutting off to the left of the mat everytime. Blade is correct, mat is correctly lined up, tried recalibration for head (several times), made sure all my software/firmware was up to date. And yes I have correct mat size selected in software. I just can't fix it. Returned first one thinking it was the machine, got a new one & same thing. Worked great for about 10 cuts then cutting about 1/4 inch to left everytime again now. Please help cuz I literally don't know what else to do besides return it & go back to using my smaller portrait 3 again. Also it doesn't matter if I'm connected to Bluetooth or cable, same thing happens either way, so its not that.

[@SilhouetteSecrets]

Did you follow all the steps in this video in order exactly?

[@SilhouetteSecrets]

Are you using a Silhouette cutting mat?

[@Mnmhaters14]

@@SilhouetteSecrets yes followed all steps & using silhouette mat. I was gonna try to contact silhouette but I heard it takes weeks for them to respond. Its always 1/4" to the left of mat. Any idea what else it could be? Would the print & cut calibration possibly help even though its not the print & cut in having an issue with yet...haven't tried it yet on this new machine.

[@SilhouetteSecrets]

@@Mnmhaters14 is it just a regular 12" Cameo 4? No, calibration is only for print and cut.

[@geminidream4347]

Is there a tutorial on how to make settings precise for projects?

[@SilhouetteSecrets]

Test cut, test cut, test cut.... silhouette-secrets.com/2021/03/14/perfect-cut-settings-in-silhouette/

[@geminidream4347]

@@SilhouetteSecrets I worded this wrong. lol I need to learn how to use the numbers height and width and the line point numbers. I hit the lock but when I went to cut, the numbers were not the same. I want to be able to take a downloaded pattern into my Silhouette but all they use are by hand numbers.

[@SilhouetteSecrets]

@@geminidream4347 you'll need to use the Scale tools and select the size you want it to be.... silhouette-secrets.com/2018/04/10/lets-explore-v4-scale-tab/ Also you can slide the transparency slider over on the Page Setup Panel - tab 1 to reveal the grid and use the 1" squares as a guide as well.

[@geminidream4347]

@@SilhouetteSecrets Thank you so much. Yes I did learn the transparency trick from a video. It's how to use the scales tools I need the help with as I can not read a ruler for the life of me. LOL

[@SilhouetteSecrets]

@@geminidream4347 you are welcome!

[@the3culbstateers]

I need help!!

[@SilhouetteSecrets]

If you can provide more information we may be able to help more. What issues are you having?

[@Muskette04]

When I print from my canon printer and cut the file the cuts are always off but when I print from my HP the cut are perfect. What do you think is causing this with the canon. Is it the settings in the canon printer? I cant figure it out. I am beyond frustrated.

[@SilhouetteSecrets]

Compare the 2 pages - are they identical or is the Canon Resizing the page to fit or scaling it somehow? Use the same file exactly to compare.

[@Muskette04]

@@SilhouetteSecrets ok I'll try that and get back to you. I have the canon ts9521 it's driving me bonkers.

[@SilhouetteSecrets]

That is the one I have and I have no issues..... did you install the printer driver directly from the Canon website?

[@Muskette04]

@@SilhouetteSecrets I can't remember my son did it. But I'll check.

[@anthonylee5003]

Hi Elly, I have a new cameo silhouette 4 plus, it's been working fine, I've only had it 3 weeks. Today for some reason the autoblade carriage is moving across to the right side looking at it ? I've tried to find the reason why it's doing this. I've checked the blade is in correctly. I've done the calibration but it is still moving over to the right and the the correct starting place on the left. Can you help. Tony in the UK

[@SilhouetteSecrets]

Does it still do this if it's not plugged in to the computer? Which direction is the black arrow on the screen? Make sure it's pointed up pn the screen and does it still do it?

[@anthonylee5003]

@@SilhouetteSecrets hi Elly, just tried it, I've made sure the black arrow is pointing up, it still goes over to the right when plugged in to the computer, but not when it isn't plugged in to the computer

[@SilhouetteSecrets]

@@anthonylee5003 are you doing a print and cut project?

[@anthonylee5003]

@@SilhouetteSecrets hi Elly , I've made sure that the black arrow is pointing up, yes it is still going over to the right side when plugged into the computer, but it doesn't when not plugged into the computer. Is this a setting causing this ? Thank so much. Tony in the UK

[@anthonylee5003]

@@SilhouetteSecrets yes Elly , I'm doing a Print & cut project.

[@iamtherealevil]

Here's an interesting problem that started last night: When I send my file to be cut on my Cameo 4+, having the mat/media already loaded, the machine draws the mat through all the way to the end, sends it back out, and then sucks it back through again. It does it repeatedly. But then it cuts the file without a hiccup. I use my Cameos almost daily for the last 6+ years and have never seen this. Any idea?

[@SilhouetteSecrets]

Are you cutting Acetate or have it set to acetate? That is a feature called "track enhancing," and it's in some material settings. If you click on the More button on the Send tab, you'll see it checked.... most likely.

[@iamtherealevil]

@@SilhouetteSecrets you want to hear something extremely weird? I have selected that on every single cut I make! And it's never done this once in the 6+ years I've used the Cameo. LOL. I bought my Cameo 3 on St Patty's day 2017 and my Cameo 4 Plus during Covid 2020. I have always been under the assumption the "track enhancing" was the laser helping track the media. I literally turn that option on for every cut file. I love Silhouette. I bought the business version after my first week and use it for everything from laser designs to sublimation. Thank you very much for that knowledge! You rock!

[@SilhouetteSecrets]

@iamtherealevil you are welcome! The optical eye is only used for print and cut.

[@abilitycrafting864]

What does one do when the printer and Silhouette Cameo do not line up? It prints below the page for the registration marks but if I cut it the lines cut like it should, just not on the pictures. It starts below the picture by about half an inch and will cut right off the end of the mat. I'm worried that if I shorten it that it will shorten the cut and the print and still be off. I've checked and used every tutorial I can find and it doesn't fix it. Then I thought I would do a calibration to fix it but it didn't cut it at all. Not a single cross. I tested the blade in the third part of the calibration and it made nice cuts, but the first two tests for calibration didn't cut. I checked my blade and have even cut out things perfectly since the calibration failed.

[@SilhouetteSecrets]

Usually that means it's something in the setup of the print and cut. Something doesn't match and it could be something small. Try a test print and cut with only 1 object on the page and print on copy paper or cardstock. Make sure everything matches exactly to what you are doing and use all the defaults. Does it cut accurately? If so, them set up the design the same exact way and try a test..... silhouette-secrets.com/2020/01/28/lets-explore-v4-print-cut-basics/

[@abilitycrafting864]

@@SilhouetteSecrets I was curious if it was just a design from a maker or the machine. I sent just registration marks to the printer and the registration mark at the bottom fell off the page. I had everything set to letter. Then I saw someone say that it could be the calibration, so I printed off the calibration print and lined it up perfectly. I used a flashlight and made sure it was visible with no shadows. The darn thing wouldn't cut. Had I messed up the blade? Nope. I canceled the calibration and tried cutting a plain cut file and it worked perfectly. I've followed tutorials until I can't stand the thought of seeing one more and none of them are working. I will get one direction, hit pause and check the machine marks and the computer marks, I even recalibrated my printer. I printed something and it was long because when I cut it on a plain cardstock it cut shorter and the registration mark was off the page. I'm almost out of hair to rip out. I'm out of color ink now. It was brand new. I started with a healthy stock of 150 pieces of white cardstock and have about 2/3 left. I don't mind doing things over a few times to learn, but this is beyond a few times.

[@SilhouetteSecrets]

@@abilitycrafting864 the mark needs to print completely on the page in order to cut right. If it's not then there is something wrong, either in the setup or in the printer not feeding the cardstock through properly. Have you tested it on copy paper? Not all printers can feed cardstock correctly. The marks should print exactly as they show on the screen, in the exact margins from left to right and top to bottom. If the bottom registration mark is "falling off the page", that won't work and something is wrong.

[@SilhouetteSecrets]

@@abilitycrafting864 as a note, calibration is rarely needed and most who suggest that as an answer don't really know how it works or don't want to spend the time troubleshooting with you. It's just something they toss out as a solution cause they think it sounds good. In 9 years and 8 different model Silhouette machines, I've never had to calibrate. Try a test on copy paper,how does it print?

[@abilitycrafting864]

@@SilhouetteSecrets Off the end of the paper. No matter if I only print registration lines without a picture, it goes to the same place and is long, so it can't be related to a specific file or person's error in making an SVG. I checked that everything is correct, standard mat, letter size paper in printer and machine, default settings for the blade and it is in correctly according to twenty different videos with no gaps and turned correctly. Like I said, it will cut fine on just a regular cut. It's in the printing that it messes up.

[@muggleintheupsidedown]

None of these fixed my issue)))): my cameo pro was working just fine with print and cut, now it’s SO off, so crooked! Alignment shows it’s just fine? But it will not cut right whatsoever-.-

[@SilhouetteSecrets]

Check this out for in-depth, specific information on the Cameo Pro, including a section on print and cut. The Pro has to be set up very, very specific and loaded on the cutting mat exactly, with the mat loaded properly depending on the size of the mat. It varies by mat size. But the videos cover it all.... silhouette-secrets.com/2022/09/02/become-a-pro-troubleshooting-your-cameo-pro/

[@user-yq9oh2qm8x]

My mat is sliding everywhere. I have all the rollers on the mat correctly what can be wrong?

[@SilhouetteSecrets]

Without seeing actual photos, I can only guess at the most common reasons 1. Is the mat loaded properly with the left edge next to the load line? 2. Is the right roller locked securely? This will vary my machine model. Without knowing the actual model, I don't have enough information. 3. Is the roller bar lever locked? 4. Is the mat hitting something behind the machine? 5. Are the cut settings too high? There could be a single factor or several that are contributing.

[@angelmom916]

My issue is my cameo 4 makes random cut lines through my design or words…So when I go to weed,it’s taking out pieces that shouldn’t be coming out..just straight lines going from one random area to another…

[@SilhouetteSecrets]

The most common reason for this is the mat hanging down in front and isn't fully supported or the material bubbling up. This means the material is closer to the blade and when the housing moves from one location to another, it hits the material. Make sure that all your materials are as flat as possible, stuck down well to the cutting mat if using one, and fully supported the entire time. This is assuming you are using a Silhouette branded blade.

[@allendeneau1204]

That's helpful information but, unfortunately I have a different issue and I cannot find an answer. I'm using my cameo 4 pro, for the first time, and I'm trying to cut an oval 23" wide and 57" long. The vinyl is loaded and feeds fine BUT, the machine starts cutting the oval from the wrong end. It doesn't feed the vinyl through and work backwards, it's literally cutting the alignment marks, I added, and then starts from the end, not the beginning. I have the settings at no mat, custom size 24" wife and 60" long and constrain media to cutting mat unchecked. When I s end it to cut, it shows the entire project with the arrow, for feed, at the top. HELP...

[@SilhouetteSecrets]

On the Send tab, click on the gear icon in the bottom right corner and there are several options that you can change how the cut is performed. However, a long cut like that, it may not make any difference. It will do the cut the way it thinks it should according to those settings and has to complete a cut line before it can move to the next line. Then it moves to the next closest point to start the next cut line and continues in that manner according to how it's set under that gear icon - minimize roller movement, etc. You could also try rotating the entire design so the registration marks are opposite of where they are currently and see if that solves the issue of where it begins cutting.

[@allendeneau1204]

@@SilhouetteSecrets I clicked on it the wheel and all seems to be set “properly”. I don’t care which way it cuts but when it starts cutting the bottom of the design at the beginning, that’s not right. If I could post a pic on here I’d show it

[@SilhouetteSecrets]

@@allendeneau1204 I saw your photos on the Facebook group. It looks like it is cutting exactly as it should.... it is starting at the opposite end to minimize roller movement. Since it has to return to the start point after it's cut (default), it is starting at the farthest point and moving toward you so at the finish it has the shortest distance to travel to point of origin. You can try changing the Feed option under that same gear icon so that it feeds out the backside after the cut and it should start at the top and move the other direction.

[@allendeneau1204]

@@SilhouetteSecrets gotcha. I’ll take a look. I just posted a few more pics. I had to walk away from it as to keep from shooting it then throwing it out the window and then running the mower over it 😉. I added a pic of the gear icon settings

[@amanda-jones]

My Cameo 4 is pulling my mat in and spitting it nearly out the back at the start of cutting.

[@SilhouetteSecrets]

What material do you have selected to cut on the Send tab?

[@amanda-jones]

@@SilhouetteSecrets rhin acetone. I am cutting 4mil mylar

[@SilhouetteSecrets]

@@amanda-jones So you selected Acetate on the setting - then that is why. There is a built in setting on the preset for Acetate that is called Track Enhancement. It rolls the materials back and forth prior to the cut. Click on the More button and then uncheck Track Enhancement.

[@lstewart1171]

yes i have a mac

[@SilhouetteSecrets]

Is it the Sonoma OS? silhouetteamerica.freshdesk.com/support/solutions/articles/35000231208-silhouette-studio-not-working-with-sonoma

[@lstewart1171]

@SilhouetteSecrets yes thats it that is what i see and i havent been on my silhouette and a long time also im trying to get it to.sync and it show offline and an image of a plug unplugged

[@lstewart1171]

thank you

[@SilhouetteSecrets]

@@lstewart1171 follow this step-by-step silhouette-secrets.com/2020/08/02/lets-explore-v4-designs-not-downloading/

[@SilhouetteSecrets]

@@lstewart1171 you are welcome!

[@tatumtraglia7706]

Do you have an email I’m having the hardest time getting my machine to register and also cut properly, was hoping I could send you a video and pictures? I have a craft fair next week and am in a pinch and was hoping you could help😩

[@SilhouetteSecrets]

We troubleshoot on the Silhouette Secrets+ FB group - facebook.com/groups/silhouettesecretsplus I would recommend that you start here - silhouette-secrets.com/2020/01/28/lets-explore-v4-print-cut-basics/ Set it up EXACTLY like this and use a Silhouette cutting mat. Set up 1 design in the center of the page, with all the defaults, and use copy paper or cardstock to test. Hold the mat completely level as it registers. If it still doesn't work, we would need the following: - photo of the full screen design - photo of the full printed page - photo of the full printed page on the cutting mat and loaded in the machine To see what you see and start troubleshooting.

[@slimsautomotiverepair8714]

If you have an email I can send a picture of what it is doing

[@SilhouetteSecrets]

You can email to [e-mail] I would need to see a photo of the full screen design, a photo of the full front of the machine, a photo of the left side of the machine, a photo of the right side of the machine, and a photo of the full front of the machine with the material loaded. This would help me see what you see and start troubleshooting.

[@janaheflin]

The cameo four is evil and I hate it!

[@SilhouetteSecrets]

Sorry you feel that way. I've been using it for years and it's worked.

[@steward2010164]

For the love of god stop over explaining things! Could have been a ten minute video if you didn't cover the blade install for what felt like an eternity lol. Other than that it was very helpful.

[@SilhouetteSecrets]

I'm sorry you found it to be over explaining. You can always skip the parts you don't feel are needed. This video has helped thousands of users and the #1 most important part is the blade installation. Through the years of troubleshooting with millions of users, this is still the part users struggle the most with and they claim to have it installed properly, when most times they don't. Everything I covered in the video is an important part, but may not be relevant for all users.

[@TheWorldisSoDivided]

My only problem is I lose a 1/4 inch on one side and it refuses to cut there. I have to move it from one side.

[@SilhouetteSecrets]

That either means your housing is out of alignment, the material is loaded incorrectly, it's the 1/4" on the left or right side when cutting matless that the rollers need to grip the material, or using a 3rd party cutting mat and it's not the same dimensions in the margins as a Silhouette mat.

[@moniquemoore5360]

Thank you.

[@SilhouetteSecrets]

You are welcome!