Trust Me Bro - WAN Show August 12, 2022

[@linussebastian6053]

The terms of our 'TMB Limited Lifetime Warranty' will be finalized soon, but consider this your in-writing guarantee we will be standing behind the backpack 100%. Our customer care has one directive: "make it right" and that's not changing ❤️ We are so excited to finally get these backpacks in the hands of our community!

[@papamurphy7924]

Appreciate everything you do for us and the community!

[@MCXL1140]

@@0235681956 he is saying this is a written commitment you can hold him to, and that obviously based on his repeated statements there WILL BE A FORMAL WRITTEN WARRANTY as well.

[@andrewwilliams7893]

Think this is a fake account

[@0235681956]

@@MCXL1140 guess he came around after that GN burn.

[@yellowflash511]

@@0235681956 they had confirmed it before. I like both GN and LTT but GN did nothing but hate on him

[@freelunch4138]

Linus, you're so blessed to have a friend like Luke, a friend who honestly points things out when you veer off base and brings you back down to earth. I'm jealous.

[@sunnybeach4025]

Don't wanna ruin anything but was looking for the job fair around cool people that keep up with the world. And the worlds moving faster than ever these days after the internet "turned on". I reckon even the second wave will even set up the 1percent. Industrys changed the world before, right? I would like to help make the road maps of our future and our 🌐 and our🏧 our 🧠😱🤕🤩😇🤑

[@TransoceanicOutreach]

@@sunnybeach4025 WTF are you actually babbling about? Is this comment some sort of next-gen meta-spam, or a digital art installation?

[@NotFine]

@@TransoceanicOutreach Every time I see these mind numbing comments, my inner conspiracy theorist comes out

[@Daniel-dj7fh]

@@TransoceanicOutreach That my friend is what you call a modern day bot. Or it's someone who is trying to say something completely out of context.

[@animeman1000]

Same bro. I need better "friends"! xD

[@NovaHorizon]

This WAN show is just a giant lesson in "Linus needs to have Yvonne proof his tweets." 😂

[@GekoPrime]

Linus needs to learn how to apologize and move on, painful watching him dance around the warranty issue for 40 minutes

[@ajaxxx_]

@@GekoPrime As someone that is already caught up on everything, yes. As someone that didn't keep up with it all and may know little to nothing about what happened, no.

[@yosoyunapina]

100%. Dude needs to learn to log off Twitter. That website is a cesspit. Linus says some thoughtless crap on WAN sometimes, it happens, but it seems like any time some little misstep happens it ends up getting blown up into some big pointless drama on Twitter

[@Hotlog69]

@@GekoPrime Apologize for what? His audience overreacting to his willingness to provide excellent customer service and not just lip service?

[@KingLarbear]

@@Hotlog69 I agree

[@daveedee3626]

Luke showing a really decent amount of foresight with the reasoning behind not using Trust Me Bro. I'm impressed.

[@stuartcharlton]

@@MattWithTheCat4541 ehh he seems pretty attached to reality, he's just got more shit going on than bored and entitled twitter and youtube users

[@ninjaa003]

@@MattWithTheCat4541 that's not what the guy you replied to is talking about. He's talking about Luke telling Linus not to use "Trust Me Bro" as the name for the warranty policy, because it could cause this whole issue to be brought up again in the future. And honestly, you clearly haven't watched this whole WAN show, if you're saying that Linus is detached from reality.

[@daveedee3626]

@@ninjaa003 Exactly. I was laughing the same as Linus at the idea of using Trust Me Bro but the case for TMB was quickly and succinctly put and I changed my mind.

[@sultanofsick]

Reasoning that boiled down to "we don't want people to know about this". Sorry, no points for actions taken with the intent to bury misdeeds.

[@daveedee3626]

@@sultanofsick I think you've misunderstood. The reasoning was not to bury anything. It was to not give a single poor choice undue prominence. That decision could affect new viewers who could misunderstand as there would be no context.

[@NoKi1119]

That warranty shirt...I NEED that. -Timestamps- [0:00] *Chapters.* [1:50] *Intro.* [2:18] *Topic #1: Google tells Apple to adopt RCS.* > 3:58 Green bubble is bad for dating, discussing social life. [7:38] *Topic #2: LTTStore's backpack warranty.* > 8:46 Summarizing interpretation from Linus's comments. > 10:30 Explaining the "trust me, bro" & investments. > 15:10 Luke discusses the wording & responses. > 18:12 Linus on what he really meant about the store support. > 21:46 Linus on the retiring stream. > 24:18 Things that Linus feels he did wrong. > 26:50 Internal versus external policy, ghosting people, lawsuits. > 29:22 LTT's reputation, GN's video, discussing trust. > 33:12 Subreddit's thread, accusations towards LMG censoring. > 40:36 Planned warranty for LTTStore, nothing changes with LMG. [44:42] *LTTStore's "Trust me bro" T-Shirt.* [Cont.] *Topic #2: LTTStore's backpack warranty.* > 46:55 Clearing the confusion in chats. > 48:48 *LTTStore discount, sweatband.* [49:21] *Topic #3: Linus's pool update.* > 50:55 Concrete & cement ratio, explaining shortage. [55:02] *Topic #4: Netflix has mobile iOS games.* > 58:38 Discussing Netflix users, comparing to Apple Arcade. > 1:01:34 Ubisoft, Netflix Premium subscription. [1:04:28] *Merch Messages #1.* > 1:05:00 Riding season, video on biking & gear. > 1:05:57 Floatplane background play. > 1:06:16 Sponsoring an Esports team. > 1:11:34 Less commonly known tech carriers. > 1:14:46 Thought on Steam spam games, pop-ups, Luke's "child". [1:20:49] *Sponsors.* > 1:21:01 Wealthfront. > 1:22:18 Seasonic. > 1:22:48 VULTR ft. Seasonic's 12 years warranty. [1:26:22] *Topic #5: Newegg GIGABYTE discount scandal.* > 1:31:28 Linus tries to read into the refund & shipping issue. [1:39:48] *Topic #6: Linus V.S. Naomi Wu Twitter controversy.* > 1:45:00 Naomi Wu & 4chan changing the story. > 1:48:29 Discussing responses on Twitter. [2:01:52] *Topic #7: Instagram & Facebook's excuse for in-app browser.* [2:05:44] *Merch Messages #2.* > 2:05:52 LMG's tape backup. > 2:08:35 Battery technology in houses. > 2:10:47 LTT demographics. > 2:13:46 Should NVidia branch out into CPUs? > 2:14:16 AMD CPU show similar to Intel's ARC? > 2:16:30 Half life 2 in VR. > 2:18:30 How Linus feels about the 20,000 bags. > 2:25:58 Luke's Steam Deck & spending habit. > 2:31:45 Steam Deck for game streaming. > 2:33:24 Product category Linus would target. > 2:34:34 Steam Deck with case for LTTStore backpack. > 2:35:10 Networking cables & wifi mesh. [2:40:20] *Outro.*

[@anubhavpurohit6474]

The saviour 🛐

[@westonstauffer8894]

Thanks

[@captblankwhite3879]

what a legend

[@drabberfrog]

when i posted the timestamps my comment was blocked

[@touchystarfish9010]

Thanks this helps I apreciate all the effort this clearly took

[@sfgrgfsf212]

I'm glad Luke isn't afraid to put Linus in his place when he needs it. He definitely benefits from having him around.

[@HMarcBower]

It happens so rarely. Luke generally is a sycophant.

[@primadhy]

this, thank god luke is there

[@user-op8fg3ny3j]

Wdym?

[@jonl7591]

Now the audience needs a Luke to tell them they're 50% whiny jack*sses, toxic, and watching while praying to Tech Jesus that there will be a misspeak they can go rage about it to get out some personal frustration.

[@SevenHunnid]

I smoke weed on my KZbin channel as my job

[@MS-kt7dj]

Luke was so on point about the warranty. He understood the situation so well. Trust but verify

[@TheArsenalgunner28]

It seems so bizarre that Linus is lacking the self awareness but he’s got a lot of plates to spin in regards to LMG/LTT and considering this is his first controversy it’s legit impressive. I think he’s just struggling to grasp that people don’t trust him. I know the feeling personally but he’s a big company and being transparent with millions of people is going to be difficult.

[@TheArsenalgunner28]

@@_marlene I wasn’t aware of that and that sounds awfully out of touch. Again though, can kinda understand the frustration toward it. I mean he started out with just himself, then slowly built his business from the ground up and now pays wages and people don’t to want to pay in the minimum to watch the channel. It’s personal choice and freedom ofc, but it’s immoral imo, but I wouldn’t call it piracy. It’s just kinda dickish

[@DarkExternalHeart]

@@_marlene i honestly agree with Linus take on that. It differs between different youtubers but some do actually make content in hopes of revenue from ads, and people using addblock are skipping their literal reason for making content. Content they made are in agreement in that it will have ads and they will get revenue from that. People addblocking are indeed pirates.

[@DarkExternalHeart]

@@JosePineda-jn8jk somehow you forgot the part where youtube fix the problem and youtuber are satisfied enough with the results? Oh wait you don't...

[@TheArsenalgunner28]

@@JosePineda-jn8jk I think the main issue was how claims worked. People would instantly claim videos and take the revenue which would go straight to the claimer without a question asked (videos make most revenue in their first week) then when the video has dropped from its peak activity they drop the claim and kept the money. However now they have made it so the money goes into a virtual pot for a while when it is claimed, money doesn’t go anywhere at first and if the claim is contested the claimer has to prove they own the content they are claiming. Still causes problems for smaller channels but for big ones like Linus not so much as they have the power to sue if the claimer doesn’t back down on their false claim. A viewer who openly watches a channel they love whilst using ad block is kinda lame. I upload stuff for fun but say I made a little bit of money and actually room it seriously in hopes of it being a job one day. If it was getting like 20k views at a time or something and everyone watching it used ad block then Im essentially working for free at that point whilst people enjoy the content. Worst part would be if those people then ask in comments ‘please make more’. If the audience hypothetically is using Adblock it makes it unviable to keep uploading.

[@Ziontrainism]

My backpack experience went like this. "That looks cool, lemme check it out at the LTT store" *Sees price, closes browser*

[@KvotheTheBroken]

I can understand that, but I use an Osprey backpack currently that both costs more and isn't designed to carry the two laptops, tablet and Steam Deck, etc., for me it was more than worth it.

[@racingbeats1493]

@@KvotheTheBroken I've had the same $30 backpack for 8 years. Still going strong. Holds my work laptop, phone, ipad and notebooks just fine.

[@randomshorts739]

@@KvotheTheBroken Bro you can get a bag that carries 4 laptops and all that for less Medium knack pack can fit 4 and a lot more stuff and it isn't even that big you can get dual laptop backpacks for 100

[@labcdel4384]

@@KvotheTheBroken you really don't value your money huh

[@ethzero]

Exactly. The price is absurd. Frankly there are tons of equivalent items on Amazon for a fraction of the price.

[@m.f.3347]

I would 100% trust LTTstore to replace a defective backpack or honour a refund, but the "trust me bro" warranty is exactly the kind of thing that Linus would absolutely rip a company apart for. Imagine if Apple's warranty was "just trust me bro". Even if they replaced things no-questions-asked, not having it in writing would cause an understandable backlash.

[@KoolKammo]

I think the difference is that we KNOW apple does stuff that is anti-consumer. Linus started this not as a money maker idea. I guess if there are people who don't know much about LTT or Linus they could misunderstand what he said, but I think that the people who are buying his stuff right now are mostly fans. Apple could care less about their customers and just want the money.

[@AlejandroGonzalez-rz3ml]

if apple never did anything anti consumer i don't see why would linus rip them apart for "trust me bro", they would be already doing more than many companies with warranties, when a company says "trust me bro" when there's nothing to trust because they've done the opposite many times then is wortless. but either way i do think he should have a vague warranty for people that think that warranties are worth something, when what's actually worth is if the company is actually willing to do anything or not regardless of warranty. and for people thinking that not honoring warranties can get you on big legal trouble.... you should see more news on the tech world, both current and old news, laws and rules basically mean nothing when you have more money than the ones that try to punish you, at most they can get a meaningless slap on the wrist that is better than stopping being anti consumer.

[@FireWyvern870]

@@KoolKammo they're still a company. The relationship is not between fans and a person they looked up to, it's between business and client, professional relationship. You should differentiate them. If any influencer take their fans' money, they should held the professionalism highly (otherwise it will go down with cases like rug pull crypto scheme by faze, tanacon, etc.)

[@rickinielsen1]

Yes, this was 100% about the image it sent. We probably all trust LTT to help out, but there is a reason why warranties are mandatory by law most places. A lot of companies would love to avoid responsibilities. And sending the image to consumers that it is OK for companies to not have spelled out warranties before you make a purchase, is TERRIBLE. Expected better from a company that makes a living by reviewing and holding big companies responsible.

[@Hotlog69]

Not he wouldn't. He'd rip a company for not doing anything to take care of the customer. Dell will sell you two warranties, does that make their products and service better?

[@ethzero]

Hats off to Luke for attempting to steer Linus and his ego, and his flippant attitude right on the warranty subject. Gotta love Linus that he reframes the critical response as "cynical" and thinks people are out to destroy his company rather than simply be treated fairly.

[@LOKSTED]

What is this responding to? I didn't listen to everything

[@adili9427]

@@LOKSTED This was around 15 minutes in did you only listen to like 5minutes? Haha

[@LOKSTED]

​@@adili9427 I skip to the spiciest "most replayed" part

[@rosstucker4301]

Gotta love people that are holier than thou and definitely are much better people than evil egocentric monsters like Linus.

[@jasongebicki8679]

"I'm not a genius my mother had me tested" Would make a great shirt

[@TheRealGirlWeeb]

I'd wear that tbh

[@xBruceLee88x]

Or bumper sticker

[@empath69]

I swear I've seen that as a shirt...but then "there is nothing new under the sun" - Eccles. 1:9

[@PaveMentman]

--- @@empath69 The more popular quote is "I'm not crazy, my Mother had me tested" by "Sheldon". ---

[@filipantoncik2604]

Man, I felt so bad for Luke during the t-shirt segment. His extremely disappointed voice as t-shirt was being announced while Linus was giggling... my heart almost melted

[@bloonface]

He just sounded so embarrassed.

[@GoodJobCasey]

I feel as much as Linus needs his wife, to nearly the same degree he needs luke

[@Daniel-dj7fh]

I'm pretty sure Luke wouldn't offer his gooty hole to Linus.

[@Daniel-dj7fh]

But Luke is a good man.

[@Nur__]

Bro I just love luke. Linus would be in a very different place without him. Cheers to the big guy.

[@DonaldHendleyBklynvexRecords]

Luke is backbone while his wife is the shoulders it all rides on , i hope Linus keeps them both forever!! Lukes like the foundation to Linus Whole Biz Logic wise

[@HilbertXVI]

@@minmb82 And you're out here taking things out of context lol

[@cw4099]

Nodding doesn't mean you agree. It could be used to show he is listening while looking at something else. I do all the time

[@theaterlightman89]

They are an amazing team

[@David_Logr]

I also love Luke

[@Jeremy_Hopkins]

40:00 I largely agree with Luke's take on the whole warranty situation. You regularly make the point that corporations aren't your friend, and the previous response was "just trust me, bro." The job I'm in has also cultivated a mindset that forces me to trust no one. So I think the initial response was poor, but it's good that a written warranty is incoming. To say that the swacket is similarly expensive shows that some people don't understand how big a difference $100 is from $300 for some people (especially in this economy - never mind the significant shipping fees for backpack compared to flat cloth). I'd love to get the backpack, but that would be a significant investment for me. The messenger bag I use daily (purchased in 2016) cost a mere $30. I agree that quality>quantity, but quality items should be backed with formal warranty expectations. It's clear that the valid complaints are getting through. Good to see Linus taking it well enough to follow through with improvements.

[@StefandeJong1]

Here's the issue though. Linus stated with the "trust me bro" attitude that they "have you covered" for the backpack, and that any problems "as this is a bag for now and 10 years from now" will be taken care of. "But okay, if you REALLY want to, I guess we'll put something on paper, you untrusty viewers...." And proceeds to not cover any "normal wear and tear". LTT has 0 reputation when it comes to backpacks. They can say it's good , but so is a $100 Dakine backpack that has lasted me 10 years without a scratch. But they DO have the reputation to back their warranties. LTTs warranty now just basically only covers manufacturing defects, and for the rest it remains a "trust me bro" attitude from customer service

[@rpfour4]

Oral guarantee is a form of "express warranty"; it doesn't always have to be written. Filing a lawsuit against a warranty or lack thereof is really hard as you have to exhaust all attempts of remedies.

[@ZandarKoad]

"I want to be a real company." You are. When people don't give a crap about you personally, and want to interact with you transactionally... You are a real company.

[@timmitchell9021]

Definitely lucky Linus has Luke here to keep calming him down because he keeps starting to go off the rails again. Disclaimer for Linus: I'm not saying you're an idiot. I'm not saying you're corrupt. I'm saying you look like you're taking it personally.

[@mBUSHattack]

It's super hard not to take it personally, but he's GOT to get better at recognizing when he's getting worked up, take a deep breathe, take 2 steps back, maybe even completely log off for a few hours, and carefully think about the response. When you're responsible for a bazillion dollar company, it's literally your job to manage these emotions for pr purposes for your and more importantly your employees' sakes.

[@timmitchell9021]

I totally sympathize. I'm sure it is very difficult to manage

[@maurinavoni6925]

it must be really frustrating for him to be doing the right thing and people getting upset at him for just spitting facts. Warranties don't matter, never mattered and never will. It depends on the company if it wants to fuck you over because you are realistically not gonna sue. But people are stupid and they believe other places with pretty written warranty policies are better somehow. I love that he doesn't give a fuck and just keeps doing the right thing.

[@admweirdbeard]

any ceo that says 'trust me bro' when asked about warranties deserves all the flak linus got and more. what an asinine attitude to take and expect everyone to just go 'cool bro'

[@Katojana]

@@maurinavoni6925 No. If you have a warranty - even if its internally - put it out officially. You know how companies can weasel themselves out even more? By not having a warranty at all. LMG is a company and they could internally decide "screw this, its way too expensive to uphold our internal warranty guidelines. lets change it" Does it mean it will happen? probably not. But thats why customers need warranties in writing. Anything else is just lipservice without any bindings.

[@kainan613]

Luke is so right, he really gets the whole perspective of the situation. The man is paid a lot and completely deserves it. He is great on the WAN show and is not afraid to keep an eye on Linus

[@MrMaccaMcdonald]

I'd be interested to know how much is a lot!?

[@kainan613]

@@MrMaccaMcdonald A lot, he has a lot of responsibility and manages a team in a very in-demand field

[@yesterdaysjam2405]

@@kainan613 a lot like, $50/h? $100/h? What's "a lot"?

[@kainan613]

@@yesterdaysjam2405 Well I don't know of course, that's private. Linus has stated several times that Luke is expensive and can get pretty much whatever he wants for his office and I have no reason to doubt it.

[@Daniel_Hamilton_Miami]

Not a fan of Luke until he offers some interesting comments. I’m not interesting I know that and sorry but neither is Luke. Linus is the show

[@sparkyenergia]

Do I trust you - Yes. Do I trust that you guys have done everything in your power to build a good backpack - Yes. Can you show me your experience at building backpacks? (Samsonite was founded in 1910). A warranty is Required!

[@sagichdirdochnicht4653]

And if LTT was building backpacks since 1720 - I still want my warranty. I mean when I order stuff where I live, there is a mandatory warranty. But the last bag (a bike bag/ back pack convertible) has a 5 year self implied warranty; tough from what I've heared, they stay supportive long after. See? I heared they stay supportive, and they say so. That's trust me bro. The five years before tough, they are guaranteed.

[@MrGts92]

Still want a warranty because you're programmed to. But fundamentally has the company continuously fcuked you over? Or are you people just crying because you're trained to do so?

[@sagichdirdochnicht4653]

@@MrGts92 let me guess: You ripped someone off, got sued, and are now butthurt over it?

[@MrGts92]

@@sagichdirdochnicht4653 let me guess, you have nothing in your locker, so have to make shit up to justify your existence. You'll be able to sue with or without the warranty genius. Warranties don't negate consumer rights, especially if the product is defective or dangerous in any way.

[@dylanberry7822]

You can’t take the fact that people don’t trust you personally. It’s more a reflection of how many times they’ve been screwed more than it’s a reflection of your trustworthiness. It’s all but ingrained in people that trusting a company regardless of what they say or do is dangerous. It’s not that people don’t trust you. It’s that we’ve all been taught to never trust anyone especially someone selling something online. It’s basically a subconscious thing for people at this point. So when you do something out of the norm, peoples brains start throwing up red flags. Then those people jump on twitter and then herd mentality kicks in “everyone is mad about it so I’m mad about it!”

[@CRneu]

Yup. The only reasonable way to take people's skepticism of you is to say, "We need to do better". If people dont trust you it's a clear sign that things aren't as transparent as they need to be.

[@flamingcheese42]

I think you just described NPCs

[@twiggsherman3641]

@@fairy8141 lots of people care. You don't.

[@NameName-gn2vj]

@@fairy8141 Well, that’s an interesting take. I very much like my mandatory 2 year warranties in EU. Even if it’s not absolutely essential as the basic, essentially mandatory, insurance coverage is really good. Like I got 75% money back from 2+ year old monitor and iPhone replacement cost 150€ when I dropped it without any AppleCare+ bs

[@timolupwik]

@@fairy8141 Maybe that's how people in the americas feel about it, because they are used to no/little warranty protection. In europe not having a warranty isn't even possible in all but a very few cases. If you sell something, you need to be able to support it. Not every malfunction or production flaw shows instantly. If say the backpack zippers break down 3 months late with regular use, anyone should be legally protected to get a refund, repair or replacement. There is no "trust me" with something like this. Every reputable backpack brand selling >200$ bags has multi-year to lifetime warranties. The backpack is a very premium priced product with a giant margin. He can and should support it legally. LTT is no little indie shop selling 50 handmade bags. Their 20k bags are a 5 million $ operation, with multiple millions of that being profit margin.

[@jkargoes4glory315]

Side note, Luke is straight G. Idk what Linus pays you but it’s surely not enough. As always, max respect to Luke.

[@lupolinar]

Well. it is more then enough for him not to move companys - which is easy as an IT pro.

[@CJonestheSteam72]

He gets paid in pc parts

[@jord5626]

@@CJonestheSteam72 and LTT merch ofcourse.

[@thebaker8637]

@@CJonestheSteam72 lmao but for real you literally have enough money to build a new gaming PC every single month with just the /bonus/ you get as a software engineer at a medium-big company. I’m sure the reasons are a bit more involved than that

[@Xirenec_]

Linus mentioned a couple of times that Luke gets paid A LOT

[@dingus153]

Man, Linus being a data hoarder really came in handy with that China situation

[@SeagullAustralis]

In Australia, if a company won't honour their returns policy, we can contact a government agency to assist the consumer. There has been cases where companies have been used by that agency for failing to meet reasonable standards. For example, Samsung was ordered to pay a fourteen million dollar penalty for advertising misleading water resistance claims for their phones and then not covering those phones for the resulting water damage.

[@girlsdrinkfeck]

Australian, government corrupt then. Ip ratings aren't warrenteed

[@tudalex]

It’s the same in most countries

[@hjf3022]

Theoretically, Australian consumer law applies to LTT if the buyer is in Australia. Enforcement may be difficult though.

[@SeagullAustralis]

​@@girlsdrinkfeck The issue wasn't with the IP rating, but the devices' advertising. It showed the device being used in scenarios where it wasn't rated for water resistance, while specifically advertising the fact it was water resistant. They were making misleading claims, and that's what the fine was for.

[@MCXL1140]

14 million?! Oh wait, that's nothing. 14,000 phones worth.

[@Maxime-bz2oe]

Luke brought up every issue I have with the lack of warranty, made for a very interesting conversation

[@djr11472]

Luke is right, Linus needs to get over it, he made a mistake and he needs to stop trying to justify that and focus on making clear that they will make it right. To be clear, Linus got to the right place in the end, but he should have lead with that instead of all the excuses and justifications.

[@revlouch]

Lowkey if you have an issue with their warrant it process it proves you haven’t bought or used their store. Is it “consumer friendly” maybe not, but we also forget being a “consumer” means being r-p-d by the person selling goods that we require legal backups to trust anything. Linus is actively pro consumer so damn hard and long it’s kinda funny. Think about it for a second. Why did we invent warranties? Because lack of trust. He hasn’t had one this whole time and actually built trust. Frankly if you wanted a physical warranty you screwed us. Now there’s no negotiating. Because there is a legal process. I’m the end this is worse for anyone who uses it compared to how it worked before hand. Thank you for your concerns.

[@dragonflyK110]

@@revlouch A warranty does not limit a company. If they want to repair or replace something outside the warranty period they are free to, they just aren't mandated to. So suggesting that a written warranty is somehow worse than no warranty is downright silly. And the big issue with just trusting that Linus will take care of you is that different people have wildly different ideas of what constitutes a reasonable warranty. And without having anything written down it is impossible to actually verify that the warranty covers what you think it should cover. That's part of the reason why written warranties are legally mandated in a lot of countries.

[@revlouch]

@@dragonflyK110 it doesn’t. But it opens the door to rubber stamp replacement. My point is the present system builds personal communication and trust and sometimes they toss in extra stuff for the trouble. If you just warranty it. Well you got your product. Congrats. It’s not like you weren’t covered, a small subset of the community who has been conditioned by our shitty overlords in corporations raised question, the cynics posed it. And after Linus was honest and, might I note perfectly reasonable in the moment, until now for the years they have been doing this have gone far above and beyond to try and keep the community taken care of. When he said he felt kinda betrayed I can totally relate. Everyone “calling him out” probably has never tried to use their present support system, or expects the worst in him. Fair, it’s a guy on the internet. But I don’t see you trying nearly as hard to appeal to nearly the size of the demographic. They went this long without one and suddenly it’s a problem? No I think they grew too fast and most of these people haven’t had the time. But the blatant ignorance over the purpose of a warranty is the surprising part. Warranties don’t protect the customer. That’s why there is the wear and tear clause. That leaves it open to interpretation a bit doesn’t it? Just saying. Warranty’s aren’t the white knight. And honestly I’m sad they will no longer be able to go off of trust like they have. It’s more impressive that way wouldn’t you agree? But slowly the community is forcing them to act more and more like a proper company. Someday everyone will cry about the days when it was less so. They already do. Step back and consider that and I’m sure you’ll see my point.

[@revlouch]

@@dragonflyK110 as you said, most countries require it. So as well most countries have native applied warranty terms the company doesn’t need to outline. If a company has an outlined warranty it’s either exclusionary or some how deeper than the state or federal requirements. Implied warranties do exist naturally within any regulated commerce system. So if you wanna look in a more educated light they already had a warranty they would be forced to follow should you take issue with their solution when approached.

[@ea_gaming]

Linus is lucky to have Luke- holds his feet to the fire in the least confrontational, most caring way possible, almost too soft on him

[@bluedogtransportwa]

1:52:00 Nothing brings me more joy than liars being called out HARD with evidence

[@joshw2929]

Fuck yeah!

[@grumpysteelman]

Bingo

[@bluedogtransportwa]

Can you honestly imagine her sitting at her computer like “oh he has his to-the-hour schedule of what he did 4 years ago… shit”

[@mareksicinski3726]

'called out'

[@bartomiejpopielarz8283]

I think 1:49:55 is a better timestamp. The insinuations about him removing his wife from conversation were awful. Bringing up her "I am a minority card", calling a collab with Scotty Allen instead of her a discrimination, was also terrible. That being said, if one thinks that someone asked them out to the hotel, it will be remembered 4 years later, I don't see a problem there. Misunderstandings happen and can be remembered. The problem is the denial of reality and not accepting that it was a mistake in communication. Some people will never own up to a mistake even if it's something as inconsequential as this (it was an inconsequential misunderstanding on her side, pretty big insensitivity on Linus' side, but he owned up to it). She's basically making things up to maintain her initial interpretation of events at this point. That being said, this level of paranoia might be actually healthy, looking at how things stand in show business.

[@GareWorks]

I too agree with Luke that it's more of a "trust but verify" scenario. I understood exactly what Linus meant last week, but as Steve pointed out, it's just about having it in writing more than pretty much anything else. Linus is right - even with it in writing, companies won't necessarily warranty products. I've had it happen many times (many of the big electronics retailers here in New Zealand, for example, have been fined over such things multiple times). But having it in writing is at least better than having nothing. Worst case scenarios and all.

[@PaveMentman]

--- @@irishgiant5150 Well, unless of course you're dealing with lifetime or otherwise near or over a decade warranties. Or with inexpensive items with multi-year-warranties in which they're basically saying "Yeah, this items is gonna be under heavy usage but it should last during this whole warranty-period at the minimum". But the "buy-in-warranties" branded in the store or otherwise not granted automatically without the law stepping-in, that's where we enter "smells like a scam"-territory. Of course all countries have different sort of warranties/guarantees when it comes to law: E.G. In Finland there really is no "if-you're-not-happy-with-this"-guarantee law-wise. But majority of stores tend to give some sort of compensation provided you follow the requested guidelines for the feedback / "reclamation" / complaint ( provide the bar/EAN-code, the best-before-date, maybe some images too, and so on ). What is here here covered by law (to my understanding) is the "operability"-warrantry that is automatically covered for the the minimum of six (6)-months ( "Six-month rebuttable presumption"-rule-thing; "Statu­tory li­a­bil­ity for lack of con­for­mity and guar­an­tee in the sale of con­sumer goods"-phrase/title should be the first result on Google-search-engine in case one wants to read more about it in website of "Finnish Competition and Consumer Authority (FCCA))". So yeah, warranties/guarantees can be a scam, sure. But for the most part (at least in my experiences) they haven't been a scam. ---

[@feelthebern3783]

@@irishgiant5150 What a hugely ignorant comment.

[@tinitis4144]

I think the phrase "trust but verify" is silly. It really just means "don't trust." If you truly trust someone, you wouldn't feel the need to verify what they're saying. It's the definition of the word "trust: to rely on the truthfulness or accuracy of." But in this case, I agree the overall sentiment Luke is sharing.

[@Grandwigg]

The most well -reasoned response I've seen here. Last week for me, I understood what he meant, but thought it wasn't worded great. It's the drawback of live shows with unscripted interactions about business practices.

[@myname7021]

Why should I trust the vendor & product when the vendor apparently doesn't trust it's own product enough to warranty it?

[@Johnny2Balls2010]

I love that we can get the unfiltered Linus thought process on the WAN Show. Sure, it might come with the potential pitfalls of all unfiltered, and unscripted pieces of communication, but that's kind of what I like about it..

[@gordontechreviews]

Honestly, I don't see how a "cultural norm" would say that meeting at her place when her boyfriend isn't there is better than meeting in a public hotel lobby. This gal is just looking to stir up drama because she's probably not a good person and I personally would be VERY suspicious if a woman asked me to meet her at her home when her "boyfriend isn't home".

[@roperaustraman4445]

From the way Linus read the message it seems like he suggested at Naomi’s home, she said her boyfriend wouldn’t be there, then Linus said “okay fair enough.” Which sounds like it means she meant that as Linus over alone with her wouldn’t work, not that she was suggesting he come while she is alone.

[@AndyDillbeck]

Linus' original idea was to do some kind of colab, like maybe a walkthrough of her maker space where she makes her content. It would have introduced the LTT audience to her, and given them a chance to talk floatplane. But since she does all that out of her home, and didn't want to have an unknown man over she declined. Fair and understandable. Him offering to meet up at what he felt like a neutral location in the hotel lobby was a natural next step, but he probably didn't know how much prostitution goes on in that space, so it wasn't actually "neutral" in her head. Doesn't help excuse the lies and false victimization she threw out though.

[@gordontechreviews]

@@AndyDillbeck So I misheard the part about her place. I thought I heard she offered it. My mistake. either way, IF she had not taken it where she did, I'd be willing to give her the benefit of the doubt. Because she took it where she did, lied like she did, etc, she doesn't deserve any benefits of doubts. She showed her true colors. When people show their true colors like this, its ALWAYS a mistake to apologies to them (because more times then not, your not in the wrong. Linus wasn't in his original message. I disagree with him when he said it was in poor taste), give them any benefits, etc. because this is a game these type people play. Don't play their game. They are bad people. They deserve our utmost contempt. My two cents.

[@sinuslebastian6366]

She's just grasping at straws to get any publicity she can. The race comment makes it very clear.

[@ukasztokarski3715]

Just to add something, translation must had changed something, because she is lesbian. She has uygur girlfriend. But lgbtq community is know for starting dramas so maybe that`s what started this one.

[@TechZACH16]

I can separate Linus the person from Linus the CEO of Linus Media Group. I don’t believe Linus the person deserved personal attacks on his character but I do believe Linus the CEO completely botched the messaging on this and that backlash regarding the absence of a warranty was justified.

[@GavinandthePiano]

My man this is a great balanced and nuanced take. Keep being this way 👍

[@SpineShank7]

This is absolutely correct.

[@MonolithStudiosMelbourne]

Brilliant comment

[@tylermeehan6117]

I entirely agree. You worded it perfectly. Well done.

[@codex4046]

I completely agree, but at the same time Linus the person started replying and not the LTT account

[@mindhackz]

41:24 line aged like milk

[@xhydrax5320]

Omg lmao that’s crazy how well that fits

[@disguiseddv8ant486]

But he wasn't going to have his employees remake a video that would've cost him $200-$500 to do.

[@smoketinytom]

Nah, like fine wine. This epitomises the issue in his company.

[@Pixelplanet5]

every backpack should come with a trust me bro shirt.

[@ericvenneker]

This comment did not receive enough love 😢

[@Addeatt]

After listening to all this bullshit I'd 100% buy a backpack if it came with a Trust me Bro shirt lmao. Haters going to be haters.

[@tobiwonkanogy2975]

Just a run of the trust me bro shirt with at least the back pack on it would be neat . maybe the back pack on the back of the shirt and a drawn on front pocket with a "screwdriver" . Just says trust me bro in old style handwriting on the fake pocket. a t shirt that looks like a polo. wow i went too far.

[@bm830810]

I'd love that😂

[@efovex]

Lmao Naomi Wu has gone off the rails a while ago. From decent creator to (subtle) CCP apologist. Don't blame yourself for her nonsense.

[@BloodAsp]

Her twitter was still up least night, last I saw she resinded her ghosting comment, but still threatened linus by saying something to the effect of 'your next transgression will be judged in the light of your last one'. Did anything come out after that?

[@denis2381]

@@BloodAsp GayAnalDildo

[@denis2381]

@@spunkmire2664 so are you.

[@denis2381]

@@spunkmire2664 based on your personality you seem to be gay

[@denis2381]

@@spunkmire2664 you like to eat fish sticks

[@Niilomaan]

Pre-watching: I rarely disagree with Linus on anything. While his takes can be uninformed, they are usually logical. In this case as their customer I wouldn't be worried, since I know how they roll and I do trust them, so I would be ok with policy of no warranty. ON THE OTHER HAND I'd prefer to live in a world where I can shop with any company and I wouldn't have to spend time learning to know their CEO and company behavior from the past decade to know if I can shop with them! So while I trust them, they should work as an example for others to follow, not just rely on the trust of their community. After watching: Luke nailed it.

[@serbrighterunagainst9231]

You'd love to live in such a world, or think to live in such a world? Because there could be formulations that could be interpreted as living in such a world, and of course the technicalities implied by such wording would make for much worse warranty conditions than actual honest "trust me bro" warranty.

[@GarethPW]

I don't see how Linus can feel betrayed by people's reaction to this. His language is consistently and ardently pro-consumer so obviously viewers are going to be upset if his actions appear not to match that. The truth is that upset viewers are that way because _they_ feel betrayed. Luke was totally right with "trust but verify."

[@eddiemate]

I was one of the people responding to Linus on Twitter, and while I probably didn’t express it properly, this comment has the reasons why I responded. There’s many things he’s done and said over the years that makes this a confusing mess. As you said, he’s very pro-consumer. Even without the written warranty, he apparently treats customers right. However, a warranty is also a very consumer friendly thing to have. Something he’d likely pressure another company into, if he was doing a video on LTT. He’s gone out of his way in videos, like the latest discussion on Threadripper, to remind viewers that companies are not our friends. Yet when it comes to his company, all we have is our trust in LMG. Overall it feels like Linus as a consumer, forgot the guarantees that a consumer wants when shopping from somewhere.

[@ludvig3242]

Because it’s all a larp until he himself needs to do something

[@isocuda]

"We shouldn't have done it", "We should be a responsible company" *dBrand enters the chat* "NO."

[@IR-MaNu]

DBrands support is great, my GripCase was faling apart after like 6 month, was a common thing apparently, but they just gave me 50$ Gift Card for theire shop, used it to buy a new skin+Gripcase, it was great, can recommend.

[@danielhorvath6262]

Dude just fuck an an asian chick to stop racism - Linus

[@IR-MaNu]

@JKlar oh i should say it only was my badge, i still got the new Case, this was 2 years ago

[@snickerdoooodle]

I followed Naomi Wu for the longest time for what she did for Creality printers. I've seen her get into drama before but largely ignored it because i just assumed her self-presentation kinda got on people's nerves and it wasn't worth looking into. But now, seeing her outright make up stories about someone else I watch that I'm a bit more familiar with hurts. I just can't support her anymore after something like this, especially with her continued slander on Twitter after this WAN show.

[@Barnacules]

It makes my blood boil that she did this. But, it's unfortunately part of her character. She followed me on Twitter and was nice via DM to try and get clout and retweets for a long time and kept getting more aggressive day by day as she got more views on KZbin. But years later she didn't like that I had liked a post from a creator she didn't like and I didn't even know she didn't like them they had just posted a cool picture and she told me in DM to unlike it and stop responding to people who criticize her and when I refused, she just unfollowed me. So she has a history of abusing people for personal gain and when they outlive their usefulness, she tries the drama path to get as many more views off them as possible. But, before that I just shrugged it off and didn't really care since the stuff she was posting was really confrontational every single day but after this I banned her for life and I'm going to call her out for it because I had a woman just like her almost ruin my life when I worked at Microsoft and like Linus it was only receipts that saved me in the end that could have easily been deleted or not captured.

[@snickerdoooodle]

@@Barnacules I believe I've seen mention of this exact thing regarding you on Twitter, which is when I started to wonder if she was just picking fights with random people. Sorry you had to go through that. Not that I'm popular by any means but it feels safest to stay as faaaaar away from her as possible (which, once more people become aware of this as time goes on, is going to really bite her relevancy)

[@bluedogtransportwa]

Linus just hurt the feelings of the chinese people

[@StephenCole1916]

@@Barnacules I remember you mentioning you went through something similar a long time ago. Glad you had evidence to back up the truth. I had no idea Wu was doing stuff like this, I just liked her robot videos she had been doing lately. I've unfollowed, ain't nobody got time for that!

[@fluphybunny930]

What she has done is extremely serious. Police need to be involved. KZbin needs to take a serious look at her. They can NOT allow someone like this to continue to benefit from their platform.

[@jorgeantoniotorrico7105]

I don’t understand what all that rant about “ how companies don’t honor warranties and an internal policy is better.” Was about. Just write an standard warranty and be done with it. People want things written. Trust is abstract.

[@eliz3400]

It's almost as if you didn't watch the parts where, multiple times, they confirmed they are writing a standard warranty. o_O

[@jorgeantoniotorrico7105]

@@eliz3400 I did watched all, but it was a 20 min rant that added nothing. All Linus needed to say was “Guys we got your back like always, we will continue to operate as we always have, but we will also write an standard warranty.” There done, no need of 20 minutes of Linus ranting over and over the same.

[@Itz_Worm]

I'm not saying this was handled perfectly, but you do have to admit that it is a valid point about warranties in general. Many products have 'warranties' that are virtually worthless since they aren't honored by companies for one reason or another.

[@eliz3400]

@@jorgeantoniotorrico7105 welcome to the WAN show, you must be new here :).

[@johnnypopstar]

Naomi's own fans are going rather hard on an anti-Linus tip over on the bird site, just believing her by default. I'm glad you addressed it and showed, as the kids say, the receipts.

[@acrobit3486]

Old tricks? I never heard of her before. What is her track record even

[@efovex]

She blocks anyone who disagrees with her, so the only people left who can reply to her tweets are her ultra-simps. Worth pointing out here.

[@snickerdoooodle]

It's really depressing to see her go this route. I used to be a fan after what she did for making Creality go open-source but I just can't follow her and give any further support for just lying about other people like this

[@snickerdoooodle]

@@acrobit3486 She's probably most well known for working with Creality, an extremely big manufacturer in the budget printer space, see why the Creative Commons system that they were taking advantage of and not respecting had merit, both in a business sense and what it means to the community, which resulted in the firmware for their printers going open source (which I've personally taken advantage of so that I can swap out hardware and recompile the firmware)

[@syber-space]

@@snickerdoooodle yeah. I'm sure it's in large part caused by a gap in cultures and interventions from media outlets and sites like 4-chan, but it feels like her content (especially social media facing) is getting more and more adversarial. I think I had to stop following after the Patreon fiasco... Yes it could have been handled better, but doxxing put her in the wrong too, and it wasn't allowed to have a middle ground. I respect her right to opinions, but Linus' honesty in admitting partial fault will always be my preference to stubborn adversarial argument.

[@Kas_Styles]

1:12:35 Luke's communication training is still very much needed in the Cybersecurity world. Sadly a lot of people don't really understand how to communicate why stuff like security is important and needs to be a proactive thing rather then reactive.

[@jennymckenzie5304]

The audience had been repeatedly told "don't trust lmg we are a company we stand to make money", so being unable to separate figurehead CEO from the company is gonna be hard for some people.

[@hjr2000]

Linus isn't a 'figurehead', he is the actual CEO with control over the reins.

[@mataskart9894]

@@hjr2000 that's Yvonne moreso than Linus, he's primarily just a host that, under his own admission, doesn't do much of the business running side of things.

[@x219c]

@@mataskart9894 that is very much not the impression I’ve gotten about him. While, yes, Yvonne handles much of the day to day and big picture operations, they are very much a 50/50 team. At least from what I’ve understood from his statements. As a quick example, I’m sure Linus was the spark for labs happening. But I guarantee you that Yvonne had an equal hand in the planning, and bringing some of the ideas back down to earth. On the other hand, Linus does handle a lot of the front end operations, it seems. Sure, he hosts, but I thought he had a lot of oversight into the scripts and other parts of the front of house. I don’t agree with everything he does, says or believes, but I have to give him credit where it’s due. He sounds like a workaholic, in a lot of ways.

[@jennymckenzie5304]

@@hjr2000 I meant more that he's the faceof the company, bad wording from me

[@Lorentz_Driver]

Bruh he runs a great deal of the show they are one and the same you bonehead.

[@wpgspecb]

As taken from the live chat "​People should know that Naomi is a liar and has lied consistently before. accused multiple people of this"

[@jasonmajere2165]

Why make drama? I really don’t understand she does her own thing, with over a million subs.

[@snickerdoooodle]

@@jasonmajere2165 She has an incredibly bad victim complex, and she uses the most fringe tweets about her as evidence that "the world is against her". This is coming from an ex-fan. I directly benefited from her work with Creality but eventually all the terrible ways she interacts with people will uproot even that.

[@spankbuda7466]

We're in the era of "BELEIVE ALL WOMEN".

[@pickelsvonbrine]

@@snickerdoooodle she shat all over barnacles when he did nothing but help her.

[@sinuslebastian6366]

@@spankbuda7466 "like, all of them? How about 85%? Hell I'll give you 88% but what about the last 12% that keys your car, lights your shit on fire and puts the family pet in a stew?!"

[@sokarash]

As someone from europe (and 35 years old), I've never heard about the green bubble thing. Almost no one uses iMessage here, WhatsApp is the standard. And for all its faults, its platform-agnostic and not device-shaming.

[@General_Li_Shin]

Being considerate about the other person is cool and all but once someone starts lying 3 years later for no apparent reason is obviously someone trying to use the current environment to gain some clout. Feels more targeted.

[@ThreeDee912]

I frequently see her posting negative things about various social media controversies on her Twitter account. I don’t want to hate on her but I can understand why people are frustrated with her when a good chunk of her posts are just strange rants about people/articles attacking her but when I try to follow up and read the sources of these controversies they’re completely different than described. Like, I am totally not trying to attack her by making this comment on KZbin but there’s a good chance her followers will see it as one anyway.

[@WaffleusRex]

@@ThreeDee912 Yeah, it's why I ended up unfollowing her on Twitter.

[@anubhavpurohit6474]

Waiting for the time stamp guy

[@drabberfrog]

that guy is me, look in the comments

[@TracksideViews]

Have to give him more than 5 minutes

[@jochemcode4570]

He is there

[@joshjlmgproductions3313]

Luke makes me think of a mom trying to calm their kid down. He's awesome.

[@cchaz003]

I'd like to share an LTT support story - bought the computer diagram t-shirt and it arrived with a tiny bit of the collar stitching unfinished. Sent support an email letting them know and noting that I only wanted to let them know for QA reasons and that I could sew the small bit myself. Support emailed back and had a new one sent out no questions asked. I've had a couple other exchanges with LTT support and you guys always provide great quality items and support. Linus (and his team) have done a great job proving that they stand behind what they make and have earned a long term customer from me. I'm not saying you guys don't have more to learn and improve but from my perspective you've been doing everything right as you've been growing into new spaces. As long as y'all keep being open and honest and keep making great products I'm not going anywhere.

[@dieselfreak28]

I had a similar experience. Ordered a water bottle and the cap was broken. I emailed them asking if I could get a new one and they did it no questions asked, like yours.

[@nickiebanchou]

wow Naomi Wu has already lost me with the repeated "late night hotel" allegations, and THEN she has to play the "linus preffered a white male collab" card.... does she need to get back in the spotlight over Linus or what?

[@etquinx1966]

Just check out the content she creates. Speaks volumes to what kind of person she is.

[@nickiebanchou]

@@etquinx1966 well in a way yes but also marketing is marketing y'know, i can't blame the player. after looking for her medias and stumbling on articles where she criticized the maker's communities as privileged white male's club, i get the idea that she's doing a certain unhealthy amount of scapegoating, but also i've never lived in china .. there's a video from january where she explains that due to china being china she was raised as a boy and then had to overcompensate later and become "so sexy" and that it causes her much trouble because men assume it's directed at them, including youtube's puritan censorship and i believe a lot of it.... but well, there's pointing out slimy dudes behavior, and there's erotomania ...

[@etquinx1966]

@@nickiebanchou Yes. Environment and past certainly can have an influence on one's outlook. But she's an adult now, and has been for quite some time. And should be responsible for the decisions she's making. If one's past experiences interfere with an acceptably normal mental well-being, one should seek out professional help in the form of a psychiatrist. And not continue to be a generally shitty person and keep blaming the world for all his/her problems.

[@XenithflareGaming]

@@nickiebanchou Naomi is typically a pretty cool person and I appreciate a lot of what she's done, but it's no secret she has a giant chip on her shoulder regarding being a woman in tech and also a woman in China. The way she presents herself tends to cause people in the space to distance from her, and she usually interprets that as sexism or xenophobia. She's great and would be great to see in more collabs but she's gotta chill out. I completely believe the way she described the situation with Linus is how she interpreted it, partly due to her subconscious biases and previous experiences, and partly the language/societal barrier. Her English is very good but even the best people sometimes take things the wrong way. Seeing what's happened here and the proof of the situation is going to make collabing with other creators very difficult for her now and that's very unfortunate.

[@ETtheOG]

​@@XenithflareGaming My first thoughts are that perhaps there was an error in communication, probably in both translation and interpretation (assumingly). Having a few female tech friends that are ethnically Chinese, apparently from what I have heard is that there really are a few stigmas with being a female in the tech industry, whether it be people assuming incompetence or the sheer level of sexual prejudice and harassment. And although I get it, I'd prob seem a bit off to my male coworkers if I was subject to the experiences she must have gone through, I don't think it excuses unprofessional behavior in this context, this kind of dispute should have been handled behind the scene but she clearly posted the issue in a public platform. I'd boil it down to vulnerable narcissistic personality disorder, but I ain't a professional and I could very well be wrong, but with the amount, I know id assume this was the case.

[@LPanic.]

It's insane how many times Luke tried to protect Linus from his own Statements in this WAN Show. Balls of steel!

[@smoketinytom]

Especially now… 41:24 is great.

[@revlouch]

“Even Colton” -‘it’s disappointing really’ damn luke

[@KingLarbear]

Do you get the joke?

[@revlouch]

I mean he was talking about keeping the lights on directly preceding that comment so what do you mean?

[@bronyraur661]

42:48 Linus - Ima push hard on don’t trust me bro Luke - Don’t. Think about it down the line in a few years. Linus - *drops a Trust Me Bro T shirt a few minutes later*

[@Imjeezus]

I have been a long time follower of LTT, but the whole "Trust Me Bro" shirt thing is right on the same level as Artesian Builds' live stream incident. Beyond tasteless. And we all saw how fast a somewhat large ($20M) company can turn into a $0 company. I think right now, Linus thinks he's unstoppable and untouchable. He needs to realize that he is at the mercy of the people and 100% of his company's success rides on his followers watching his content and buying his products. If he wants to keep up this arrogant, tasteless trend every time another large outlet like GN gives him criticism, he will be the next Noah Katz.

[@naelblogger7976]

Absolutely. I miss the dislikes counter in videos like this.

[@richsnyder111]

Artesian builds was the first thing that came to my mind as well.

[@TheDecree93]

I’m not a stan but I just don’t understand why people are so upset about this. If you don’t like it then don’t buy it. If it offends you then don’t buy it. Most of the audience appears to understand that it’s a joke and it’s not that serious. It’s not like he is making a t shirt joke about assault or murder or something smh

[@Imjeezus]

@@TheDecree93 everyone is upset because we expected more out of Linus. Him not initially putting any warranty on his most expensive product is something he would criticize publicly about literally any other business. Then, someone criticizes him about it and rather than be professional about it, he becomes the classic “I have more money than you, this is how much I care”. It’s pathetic and sad.

[@naelblogger7976]

@@TheDecree93 What it is offending for me is seeing that even after joking about that and selling t-shirts, Linus still until this video doesn´t understand the rationale behind the claims. It wouldn´t be offending if at least he put the effort to understand that FIRST before laughing at the people which did the claims. It is an arrogant attitude. And BTW, that is exactly the same attitude that I noticed on the last video I saw from the channel, one of the gaming in Linux videos. He ignored a BIG warning message saying that what he was about to do (uninstalling the desktop) was going to potentially ruin the system, and asking for confirmation if he really understand what is he doing.... And then he complains about Linux (that just did what he ordered to do). Talking s*it about things he don´t even try to understand, and doesn´t care. Same here.

[@Obbliteration]

If you have good internal policies then dont fear putting them into writing.

[@patrickhector]

Sounds like it's more that their internal policies (or more accurately, policy) are so vague that they can't really be put down in writing, it literally is just "make em happy"

[@miavaughn2393]

Yup. Zero reason not to.

[@nightwing8666]

Yeah lol ik right. Wtf. He's afraid of giving a written warranty but his internal policies which might change at any time are perfect and we just got to trust him

[@ethanknoll3739]

@@nightwing8666 they’re literally getting a warranty written and checked by a lawyer. How is that being afraid to put it into writing?

[@XDRosenheim]

@@nightwing8666 Someone did not watch the start of the stream.

[@MrMartinSchou]

I suspect a lot of the backlash against the warranty statements previously is rooted in the US and Canada's apparent lack of legally mandated warranties. In the EU, pretty much any non-perishable goods has a legally mandated minimum warranty of two years. And I don't need to personally sue the retailer if the product I bought from them fails within the warranty period and they refuse to honour the warranty. I just report it to my local consumer protection agency, and they'll handle the case from there (there's a minimum value for cases they'll take, and in Denmark that is DKK500 which is €67 and at current exchange rates that's US$69 and CAD88). In other words, if LMG was an EU company, they would be legally bound to have a minimum warranty of two years on anything they sell - as long as the buyer is in the EU, or is willing to travel to the EU to file suit. But if Canada has no explicit legally mandated warranty (and cursory googling failed to find any), the "trust me, bro!" is all that can be relied upon.

[@jorelc6]

so they do it cause they can and they couldn't here in EU... huh. Sounds trustworthy to me :D

[@michaelcorcoran8768]

It's true that North America desperately needs stronger consumer protection laws written, but nonetheless it's still an industry Norm for companies to offer an explicit warranty and for the most part the biggest companies do honor them. It's just not a good excuse for LTT. If they believe we need stronger warranty laws good let's lobby for them. It's not a justification to just have a vague 'trust me bro' approach

[@Techsupport243]

I don't think there should be a legally mandated warranty. Mabey requing to blatantly state lf you have a warranty or not. Getting the government involved in anything is almost always a bad idea. There solution will always be under researched, poorly implemented, and full of loopholes.

[@Techsupport243]

@@chocolatezt I will answer the question regarding warranty first. I am worried about the advantages a mandatory warranty would give larger established companies discouraging competition and hurting small startup companies that could not afford to offer longer-term warranty services. Hurting the market as a whole. Now the second part of your reply. I am of the mindset of if you don't work you don't eat, and I think that should be used in every aspect of life. food, shelter, health care none are human rights. The abundance of these things is a result of humanities hard work. Why should someone get somthing for free if someone else had to work hard to create it. Why should you get anything from society if you don't put any meaningful work into maintaining or improving it. To many people expect handouts nowadays. You should expect life to get you nothing. If you want something EARN IT. If you need something you had better start working for it. Nothing is free. Why should other people pay for your life.

[@Techsupport243]

I think it would be better use of time if we were going to regulate something Make it mandatory to release repair manuals or schematics for all products. Maybe make it mandatory to have replacement parts available for sale for a few years. Also different products last different amounts of time, and a blanket 2-year warranty would not fit some products. Cheep products exist for a reason. People buy them. Some products would not be economically feasible if they had to be supported for two years. A mandatory 2-year warranty could have the effect of raising the quality of products, or it could just cause the price of product to increase to support longer warranties making it harder for people to afford things. In regard to a mandatory 2-year warranty not hurting competition. How would it not hurt smaller businesses? It takes a lot of infrastructure to support warranty services paying for people, shipping, and parts. A larger business can support that a lot easier than a smaller one thus giving the advantage to the larger business. I have purchased a lot of stuff from small or new businesses. sometimes they have warranties (about 3 to 6 months on average) other times they don't. it's frustrating sometimes, but it's a risk you must accept when purchasing from them. You just need to do your research before you purchase anything to see if the business is trustworthy. I would rather those small businesses exist and maybe grown to the point were they can offer better and longer warranties. rather than mandate 2-year warranty, and maybe making that business unprofitable in the beginning or unable to get going. In regard to the rest. If we are talking about nature. No one or nothing has the right to life. You ether survive or you don't. In the USA we have the right to life, liberty, and the pursuit of happiness. That right to life means no one can take your life unjustly. The rest is up to you as long as it does not infringe on other peoples rights. In regard to healthcare. I agree that the healthcare system in the US is expensive and corrupt. However I am completely against socialized healthcare. Why should anyone have to pay for anyone else medical expenses it's not there problem they have there own. Now if you want to talk about fixing the healthcare system in the use I am all for it. there is a lot of corruption and greed in the US medical system, and Obamacare screwed a lot of people. I know a lot of people who could not afford insurance after it when through. The collusion between healthcare providers and insurance providers need to stop as well. They work together set the prices high to force people to need insurance. also the US has gotten vary lax on anti trust enforcement, and there are a lot more corporations than just the medical industry that need the hammer brought down on them.

[@TheSilentknyght]

I like "Trust but Verify." I trust LTT and Linus, which is why I'm going to buy the backpack in the first place. The warranty is the "verify," part, and gives me additional piece of mind past the initial purchase.

[@TheSilentknyght]

Also, don't get a PR team. That would kill authenticity and therefore the entire "trust" part.

[@Ehh.....]

Gotta appreciate Seasonic getting some jabs in there too.

[@benwu7980]

Strange company that doesn't do 'flair' , yet has the respect of OG's. They just seem really chill with the long time sponsorship (often without any talking points) and a bit of trolling for fun.

[@MichaelLong777]

@@benwu7980 To elaborate on the no talking points it's common for them to skip talking points and just say "Merry Christmas" or something. And half the time even without talking points Linus still talks them up. It definitely helps to cement their positive reputation

[@benjaminsmith3625]

You really should do the solar anyway, you've got so much roof space! Maybe a labs project and get some samples in from multiple companies; find out if water cooling panels is awesome or just a bit damp.

[@dtemp132]

OMG yes do labs reports on solar equipment

[@Dan-Simms]

That sounds like a perfect project, please do this!

[@timm1583]

@@dtemp132 honestly would be completely worthless. They don't have anywhere near the bandwidth and properly done means the data would be on 20 years old equipment that is no longer available in the market.

[@captdev]

The irony of this warranty action is that "trust me bro" could be taken to be an implied warranty if someone decided to sue you anyways. But instead of an explicit warranty with low liability for the company, implied warranties written by the court tend to favour consumers. The value of any warranty still relies on your trust LMG will provide good customer support and remediation. Relying on legal enforceability in consumer law is usually just a giant waste of time and money. Obvious disclaimer not legal advice and depends on your location. Tldr; if you want to sue Linus (or any other organisation) for your backpack, you probably can regardless of whether there's a written warranty.

[@JohnA...]

Wow the Naomi Wu thing is really unfortunate, she does some interesting content, but I guess with creativity also comes some crazy. Had to throw in the racist thing when she wasn't getting her way along with making a claim about sexual misconduct. And the whole after the fact was so shitty and absolute lies. She must have not assumed he would keep the emails and how his entire life is basically on video.

[@Skyline_NTR]

TLDR : Linus be like "I HAVE THE RECEIPTS". Come and get me.

[@GLDragon93]

Honestly with this kind of people, suing for defamation is the only solution. They'll keep doing it until things goes their way, like a spoiled kid would do until they are punished seriously.

[@minecraft13149]

@@GLDragon93 unfortunately they’re Chinese :(

[@adrianmalkovich7101]

I'm not sure it's "some crazy." It's pretty obvious that what happened to Naomi Wu is that she is constantly being attacked from all sides, to the point where she is hypervigilant to this kind of behavior. There was the instance of the Vice reporter doxing her, there was the instance of Make Magazine's founder accusing her of being a fake person who is secretly controlled by her boyfriend, and so on. She's constantly under attack. It's not surprising that, when Linus asks her to come to his hotel, she interprets it in the context of her constant experience with how men treat her, and then later, when she recalls what happens, recalls it in the bleakest possible light.

[@minecraft13149]

@@adrianmalkovich7101 You’re right about that but that doesn’t make it excusable and she should have atleast had some sort of reference looked at before bringing it up like that now everyone thinks she is lying even if she just misremembered

[@josh-rx6ly]

Linus, I have been watching your channel from since the beginning. Personally, a returns policy wouldn’t affect my purchasing decisions, or my ability to trust LMG. However, I think when a company doesn’t clearly offer a standard consumer protection, that looks bad. Yes you didn’t actually mistreat a customer, but if you want to be a real company, you need at least the same customer protections as a real company.

[@MrWhateverthefukever]

The "trust me bro guarantee of quality" is perfect. Luke is a really good friend. but in 8 years when everyone has forgotten about this incident. the "TMBG" will stand as a testament to your awesomeness. Don't hide from the controversy, continue to do what your doing right now in this WAN show. lean in, get stronger, and redefine what it means to be the leader of a successful brand.

[@alexz1232]

Warranty length is a sign of how much the company trusts their own product. No way am I buying a power supply with 5 year warranty over a model with 10 year warranty. Same logic applies to backpacks, cars, appliances, etc.

[@MattePurple1]

By that logic, you're buying a Mitsubishi over a Honda?

[@Hotlog69]

@@MattePurple1 Or Hyundai over a Toyota?

[@joshjlmgproductions3313]

@@MattePurple1 I forget if it was Nissan or Mitsubishi, but some company had 10-year, unlimited-mile warranty, and some guy bought the car simply because of that. He ended up getting like 9 engine replacements or something, and sold the car as soon as the warranty ran out.

[@SpaceScam]

@@joshjlmgproductions3313 not sure if it’s similar, but Doug Demuro bought an Aston Martin (I think) with a bumper to bumper warranty for some amount of years and had multiple large repairs for free since Aston jaguar/Land Rover is crap.

[@Hotlog69]

@@wojtek-33 Sounds like they take care of their customers with a "Trust me bro, we got you!"

[@Highchurch]

I'll preface this comment by saying, I'm probably not going to buy a backpack in the foreseeable future, and I haven't preordered one. But I really don't think Linus handled this very well. I completely agree that there should be a warranty, and being a funny meme lord and launching a shirt making fun of the fact you don't have a warranty kinda just seems like spitting in the faces of people who raised legitimate concerns about it.

[@Itz_Worm]

Not sure if you've made it further into the video, but there is a warranty coming. They clarify this at some point.

[@Lorentz_Driver]

@@Itz_Worm not sure if you read but past tense is a thing you should know about

[@bellshooter]

Linus, I have worked in China , HK and around Asia since the early 80's, it was unusual for women to be in company positions that would meet outsiders, but absolutely normal to meet contacts in hotel lobbies as a safe space. The last few times I was in Taipei, and China (noughties) we did meet organisers of both sexes in Hotel Lobbies when visiting technical exhibitions...

[@joshw2929]

So she knew it was a normal thing and made up the negative implications? That's defamation.

[@KORE_idea]

@@joshw2929 she probably misunderstood what he said, like mentioning the hotel lobby was implying the conversation will end up in his room. Or just because English is not her native language.

[@dennispremoli7950]

@@KORE_idea and then lied about everything else

[@spankbuda7466]

@@KORE_idea And this is why "BELEIVE ALL WOMEN" is alive and kick'in because of individuals as yourself i.e. SIMPS continuing making excuses for their harmful actions caused by their lies. She gets to slander this white man name, business, and reputation with lies and to insinuate this hotel lobby meet up as if he was Harvey Weinstein?

[@seanlacroix]

For anyone wondering about what the ltt store and their “warranty”. I bought a wan hoodie which in Canadian dollars cost me $150 with shipping and everything. I washed it once and the string for the hood broke off on one side in the washer. I emailed their customer service and asked if I could get a replacement for it. They emailed me back and said there was no way they could just give me the string because it’s sewn into the hood. So, they just sent me another wan hoodie instead at absolutely no cost to me. Now that is customer service that I can get behind and I’ve bought like about 8 other t-shirts and a desk pad since then. Even if they couldn’t replace the string or the hoddie I wouldn’t have cared really I would have just cut the old strings off and not had them on ther. No big deal, but they went above and beyond and gained a customer for life.

[@speedracer2please]

I love that. That's the mark of a great company, not the fact that something went wrong, but how they handled it.

[@denimunjas6831]

Luke being MVP of the warranty topic 👍

[@mikez6289]

1:44:00 Linus your response was perfect. People can’t make off hand remarks and then get upset when they get it back

[@amitheoneforu]

I LOVE how sea sonic had them say they have a 12 year warranty over and over during the same live stream where they address “warranty-gate” 😂

[@thejoetandy]

"I haven't even watched it" is a disappointing take towards GN's video.

[@aserta]

VERY disappointing.

[@doggondoggydog]

I now feel personally challenged by Luke to sign up for Floatplane, watch 200 hrs in 9 days and then request a refund

[@Dumrikk]

I never shopped there, so I have zero trust in Linus Trump. But it's a righteous idea, go for it😊

[@josemartin2211]

I don't think me nor most of the community were under the impression that the lack of formalized warranty, nor the not ideal response to community concerns about it, was out of malice or greed. As soon as I heard it on the previous show I thought "oh no I don't think this is coming across the way Linus intends it to". That said, we're holding LTT to the same standard you guys have taught us to hold all companies to, even if we trust you and your track record to make it right. Though a vocal minority are being very rude about it, we are meant to trust but verify, be a fan of a product not a company, and evaluating the product necessitates evaluating the accompanying warranty too

[@Lorentz_Driver]

It is malice when they are looking to make max profits. It's cool until 2 years from now when they decide it's not. And his Twitter takes were malicious and dogwater.

[@Cherijo78]

Bingo. I thought "Ruh Roh" when he said it. I knew what he was getting at, but... this isn't a lower cost merch item, it's a seriously expensive product that might appeal well outside of the usual scope of his audience. Same for the screwdriver. I work in professional live AV as a stagehand, and I know several people in that field are interested in this backpack. They don't watch LTT specifically either. So, his word and reputation mean nothing to them, they just know there's this super neat, $$$ backpack they want, but what's the warranty?

[@josemartin2211]

@@Lorentz_Driver malice when looking to maximize profits? That's an asinine take. Profit maximization comes from being able to make this a recurring staple item on the store, and that does not happen with poor warranty and reception. Why would they try and eek out a fraction of a percent more on a single run of the backpack when they could instead profit far more from multiple runs for the foreseeable future?

[@IrLosin]

Exactly what Luke said. I just hold LTT to the same standard they themselves hold other companies. That was the disappointment for me about the statements.

[@Hotlog69]

LTT holds themselves to a higher standard than what other companies do. Offer just warranty, which is just want other companies do. Isn't a high standard.

[@adamjackson7505]

I dislike the idea of you getting a PR team Linus. I appreciate your honesty and candor and I respect you and Luke because you are willing to own up to your mistakes and make it right. Also I think people miss the nuance of “companies aren’t your friend” vs. “a warranty is based on trust” Yes you shouldn’t trust a company (they are there to make money) but since a warranty isn’t a very effective consumer protection in actuality (due to cost of lawyers, wording, etc.) the company’s track record is the best indicator for whether or not they will stand behind their work. And as you said it isn’t profitable for you to not just keep people in the community happy. Please keep doing what y’all are doing! I hate seeing you bogged down by all of this and I hope that despite the stress there are still fun and enjoyable moments to running this business.

[@isocuda]

"I shouldn't have replied to Naomi like that on Twitter" *Bobby Axelrod enters just* "Call her out and get all her sponsor deals cancelled"

[@Chumppi]

You guys should spend like 5 minutes googling warranty stuff in European countries. If a company doesn't honor warranty here in Finland where I live. I can have a case filed with the government consumer ombudsman in a few clicks and they will take it from there, I can forget about it. You have some sort of weird imaginations(NA perspective) about some magical attorney lawyer obsession where an attorney is always needed "to fight against evil companies".

[@lupolinar]

Well, does LMG oporate in europe? No. End of discussion.

[@TheGoncas2]

@@lupolinar If it sells to Europe it operates in Europe.

[@MrSociofobs]

@@TheGoncas2 Precisely. So many businesses wanting to participate in the international market, yet they're close to completely ignorant about laws and rights in the countries they sell to. It's a huge hassle if not outright impossible for small business owners, but LTT isn't small. They have the resources to hire people who can work full time just to do research and make sure the company's following laws in other countries.

[@alio9302]

@@TheGoncas2 you are definitely not the brightest one. How do you think companies like apple, samsung, EA, facebook etc can all be sued or held accountable for EU laws even though they orginated from outside EU? It is because they operate their services inside EU so they have to comply with EU laws as well with said services.

[@Mrsquiggley]

Similar in Australia, there’s actually multiple ombudsman’s for different industries. Like going to the telecommunications ombudsman to open a dispute is an automatic $1000 fee for the company it’s against, regardless of fault. And if the company still won’t remedy, then the ombudsman will force judgment, and if they try not to comply they get a massive fine far in excess of remedy costs. Warranties also don’t matter in Australia anyway, you buy a $400 washing machine with an advertised 2 year warranty, but consumer protections state expected life of an entry level washing machine is 5 years, so all warranty means is you choose refund, repair or replace, and post warranty the seller decides if they want to refund, repair or replace. But they still are obligated to resolve the broken machine out of warranty.

[@Historymaking101]

Goddamn, chat wants linus to respond like a PR Guy. I actually like hearing all the internal thoughts and logic.

[@RK-252]

I suspect chat gets upset not because Linus says bad things, but because he _means_ the bad things he says. This is why chat is supportive when he changes his behavior.

[@DanKaschel]

@@RK-252 Linus is sometimes naive and often hot-headed but never badly-intentioned. I do wish there were a gentler way for the community to give feedback but like... It's the internet and this is how it works, for better or worse.

[@Kas_Styles]

​@@DanKaschel there is and people do give good feedback. its called "constructive feedback".

[@Kas_Styles]

@@SpartanArmy117 true. I'm nor PR but I know just as much as everyone else knows that having good communication skills are very useful for not just business but everything

[@kane587mad]

Luke needs a beep and mute button for Linus. 😄

[@brohyme]

I've worked in retail for 24 years, and warranty is always, "to replace or repair if there is a manufacture defect". There will be teething issues with first generation stuff, hence changes to second generation and beyond. I think what needs to be clear is the situation where a design decision/flaw is making the product wear out quicker or breaks down to unusable.

[@cedricpomerleau5586]

Exactly. The new spout lid is clunky and because it protrude and is made of plastic, it broke literally the first time I dropped it. Is that covered by the warranty? I would’ve expected that product to be drop proof considering Linus’ history, but I’ve never seen him using the spout lid… maybe he dropped his?

[@TheExcelon87]

"No one would lose their jobs, not even Colton." 🤣

[@williammastrangeli9915]

The skepticism that you use in your approach to Framework is the same as what a lot of viewers will be seeing here. You obviously believe in them to make a significant investment in their growth, but you look at it critically and work to hold them accountable. We're in the same boat as you, we've invested time and money with your company as consumers and watchers, but we still approach with a fair amount of skepticism.

[@joshjlmgproductions3313]

@@ElectricityTaster If people are debating giving their money to a company (even if it's just buying merch), it's entirely valid to be skeptical.

[@themightyredemption]

@@ElectricityTaster he totally disclosed it the day he invested in framework. You are spouting nonsense. He has three dedicated youtube videos on it.

[@sp3lllz]

i think linus sometimes forgets that not everyone knows what he knows or even what some of the community knows. i have never personally ordered anything from ltt store so how would i know that your policy is “we’ll make it right” especially if it’s not in writing. I run an etsy store and my policy on there is similar but even i have clauses in there and i sell like a couple things a month. i think for a company that has publicly said they had millions of dollars of sales on this product the least you can do is provide some kind of warranty even if it’s extremely limited. yes a warranty is not infallible and you’re right it’s only as good as the willingness of the company to follow up on it but to me it’s a big red flag if a company doesn’t have even a basic warranty policy. in the uk and many other eu countries and i’m sure other countries too there is a lot of consumer protections that i could (and have had to in the past) exercise those rights but i don’t wanna do that if i don’t have to it’s long and boring and arduous and i’d rather be playing video games or something. also luke was a good advocate on this one.

[@DMitsukirules]

All corporate warranties are clauses make them able to not give you anything if they don't feel like it.

[@CanIHasThisName]

They addressed that.

[@Hotlog69]

Word of mouth, reviews, testimonials. The basic warranty is, "we got you". I'd rather have a company take care of me per policy than one that has to be convinced. I.E. the Nintendo and the Joy-Con drift issue. It wasn't before but now, they'll replace them. Didn't have to.

[@crashmatrix]

Would love to see a solar project for the main studios building, maybe throw in some of the cutting edge of the tech, maybe do a battery bank on the side, that's 3 videos minimum.

[@bowenbax]

I would love a diy vs consumer battery bank video!

[@bennetb01]

Luke for CEO.

[@memediatek]

He already is: of floatplane

[@bennetb01]

@@memediatek Floatplane backpack?

[@sadmanh0]

been watching LTT for over a decade now and I'm NOT okay with Linus' stance over the warranty thing. If you're confident your product will last a lifetime then officially do a lifetime warranty.

[@SilvyReacts]

*"If you're confident your product will last a lifetime then officially do a lifetime warranty."* But I think that is where some people are missing his point. He believes a warranty doesn't actually guarantee anything. Companies often weasel out of them. So at the end of the day, on paper or not it comes down to whether or not you trust him to honor such things.

[@sadmanh0]

@@SilvyReacts Yes, but you always need it to be formally written. It's like your boss casually promising you a raise if you do something well, you need it to be written and signed.

[@nightwing8666]

@@SilvyReacts so why not give it in writing and also honor it???

[@nightwing8666]

Yeah bro kinda disappointed in what he's doing. Kinda f*cked up that he talks shit about other companies not having good customer support or warranties and when they do it they do a lackluster job. Double standards much lol

[@sadmanh0]

@@nightwing8666 I don't recall LTT going out of their way to shit on bad warranty policies. The closest they've done is review PC company customer support.

[@WilliamTresch]

As an attorney, I honestly can't fathom suing over a backpack to enforce a warranty. Not only are they extremely one sided but having an associate look into it for even an hour or two is going to cost more than a new backpack.

[@poochyenarulez]

what about class action?

[@WilliamTresch]

@@poochyenarulez possible but not likely. Class actions add a layer of complexity that's going to quickly increase legal fees, foremost the issue of certifying a class. There are 7 criteria which must all be met to certify a class. You'd have issues at least with numerosity, commonality, and typicality. In other words, you'd have to find a sufficient number of people all with the same problem that was handled the same way. It's not enough that 10 people's bags were damaged and they don't think customer service did enough, it'd have to be at least 40 people who experienced the same defect in their bag, and LTT did nothing for each of them. There's also 1 criteria where you need at least one of several characteristics to exist to certify your class and I'm not sure which could apply.

[@VetBodGaming]

A lot of people don't realize that the baseline cost for a lawsuit is around $500 just to have someone look at it.

[@numberboxgamer]

Regarding "people know what our company is about", I'll paraphrase Linus's own past comments with "No company is your friend. They exist to make profit" You are not exempt from this. You should be held accountable for anti-consumer behavior and for flippancy regarding that behavior.

[@florisred]

Which is what Luke said?

[@numberboxgamer]

@@florisred I mean sure, yea. Doesn't take away from the statement.

[@florisred]

@@numberboxgamer very true, but I read it as an accusation that I thought was unwarranted as they raised the issue themselves

[@dauntlessRx]

I agree with you, but there's also the company's reputation. When people consistently deliver good quality. Do you just throw that away when they want to leverage on it?

[@1yashacker]

Love how Luke is so supportive and pulling Linus out of "People dont like me" spiral !

[@DanKaschel]

That's a good friend there.

[@frederickjosephsheppard4681]

@1:16:10 for turning of the steam Ad-pop up: When you open steam on the top left click view, at the bottom of the mini-menu click settings. Go to interface, and uncheck the bottom-most box saying "Notify me about additions...." View=>Settings=>Interface=>Uncheck "Notify Me...etc."

[@RealStuntPanda]

2:37:22 So many; so, so many: "You can also put [it] in unsheathed." "It's pretty tight... that's pretty tight." "This is really hard to do." "It bulges a little at the bottom." "It wasn't what we had in mind." "It's the right width already." "Anything that big should go into the main area of holding." "You don't have to worry about it banging on things." That's what she said.

[@zackwilcox7767]

I trust you to make good decisions but I also trust my brother who I own a house with. I still have a contract with him that was signed before we bought it that describes what happens if one of us fail to meet our obligations as co-owners.

[@Ginso21]

Luke is such a good guy to have around for ego checks n' stuff, not saying Linus needed a ego check, but Luke is perfect for that type of role, of just telling you what you need to hear, that you can't. So awesome.

[@misimik]

I'm glad that there was this outcry if it pushed Linus in the right direction.

[@Dan-Simms]

The thing is it didn't, b/c his internal policies have always just been if anything wrong, make it right, give them another one for free.

[@tag206]

@@Dan-Simms Yeah the only thing this really did was push him to actually call it a warranty.

[@forzazzurri20]

@@Dan-Simms internal policies can change anytime. Whether Linus wants to admit it or not, having it in writing is better for consumers. This is in the right direction.

[@sigy4ever]

Gamers Nexus retroactively increased their warrenty from 3 years to 7 so I guess they are winning right now also, not imaginary

[@drewy2222]

Only on 1 part, tbf that part is probably $2.50 maximum

[@huskers1278]

@@drewy2222 EXACTLY lol he used this all to get views. Steve acts all higher than God when it comes to this stuff but in all actuality he's a d-bag.

[@huskers1278]

He did it so he could talk about LTT which would get more people to watch his channel as the other person stated, it's a cheap pad that costs nothing and will never need to be warranted so the warranty is moot.

[@EpicWolverine]

Tell me you didn’t watch the video yet without telling me you didn’t watch the video yet. I guess limited lifetime warranty is less than 7 years now?

[@jackdarippa8119]

@@huskers1278 Gamers Nexus > Linus "no warranty" tech tips

[@STOG01]

My issue with that accusation from the Chinese youtuber is that it's akin to dropping a grenade in a crowded room. The fact that in her case it did not appear to blow up, yet, means nothing. Her action can potentialy have aggregious reprecussions for the whole LTT company. So the fact that she can basically go on as if she did NOTHING wrong and "should" not face any consequences for her action - is utterly unacceptable. If you lie to destroy someone else's livelyhood - it must not go unpunished.

[@ForboJack]

In Europe you don't have to sue if a company ignores their own or the law mandated warranty. There are consumer rights protection agencies that you can go to and they deal with the company for you. They can fine a company or take them to court.

[@tams805]

And it means that companies don't have to offer warranties. They have to obey the law. Some are disingenuous (cough, Apple, cough) and sell 'three year extended warranties'. The problem is the 'three years' is two years of legally required support and only one of extra.

[@jackielinde7568]

16:00 - Luke states they stated they would have a warrantee in place by the time the bags ship, and that they're now shipping them without a warrantee in place. The problem is, Linus went on this very podcast last week and stated they would replace backpacks with issues. In the US, as part of the Uniform Commercial Code in the US's Code of Federal Regulations, Linus stating they'll back their backpack IS AN IMPLIED WARRANTEE. And the problem with implied warrantees is that they are nebulous and full of poorly defined terms of service. Like, what does "standing behind the backpack 100%" even look like? It's even worse than stating "we don't have a warrantee at this time," because at least you know what the terms are.

[@thebaker8637]

thank you! i was going to write this exact thing but you did it… when you sell a product it always comes with a set of implied warranties (it should not break when reasonably used as intended, i.e. merchantability; and it should meet the special claims given in the description, i.e. fitness) and making very vague nonspecific claims about how they will “make things right when you talk to customer support” IS LITERALLY THE DEFINITION OF A WARRANTY… someone can end up in a situation where they may have legal cause for action because LMG does not respond to their requests to support this product after 10 years, if they can prove they made their purchase decision following Linus’s claims on the WAN show… whereas having a basic written warranty and exceeding it in reality is how you REALLY cover your ass. which he’d know if he ever talked to a lawyer about this whole situation before the outrage.

[@Hotlog69]

"nebulous and full of poorly defined terms of service" kind of like written warranties that say they cover "manufacture/material defect but, not cover wear and tear or user error". Those very well defined terms of service. 🙄

[@TheAGIGuy]

why is every "play next" video i get always a wan show vod. doesnt matter what i fall asleep watching, i always wake up to wan show.

[@probablemisclick]

Luke needs a raise for reigning LS in and doing real time damage control. Honestly at this point he should probably make more than LS.

[@CockatooDude]

What would Luke even do with that money though, he's a super frugal guy and doesn't seem to invest a lot either. So it'd be money wasted.

[@bummer6]

Linus feelin' awfully ARTESIAN in this particular Wan show. never knew he could be so incredibly arrogant.

[@sunnybeach4025]

Right... I used to freestyle rap but this shtuff is artful haha

[@sadakotube]

Considering you have ripped on companies for vague warranty terms, people just expect you to be pro-consumer. It doesn't matter if they do buy or not LTT merch. Its about the principle. but glad this discussion has made that clear.