TSB 23 - 2114 2020 and Up Ford Explorer - 4wd Insider History - Front Axle Disconnect / Int Shaft

[@giiogil25]

I own a 2020 Ford Explorer and I’m dealing with the exact same problem. I replaced the front half shaft speed sensor hoping that would fix my problem but no luck. I live in the Chicago area How can I contact you to find out where’s your shop located? Thanks

[@FordBossMe]

Brighton park off of California and Archer my shop name is Brighton Auto 3967 South Archer

[@giiogil25]

Thank you!! I'll bring my car in

[@vonklaus2947]

@@FordBossMe I do well working on vehicles, is the something I could replace & then drive to the dealership to get reprogrammed?

[@andyz-fz2kr]

​@vonklaus2947 Im doing the same thing this weekend.

[@vonklaus2947]

@@andyz-fz2kr How did it go with reprogramming?

[@merrieatherton3463]

Small repair shop here, just learned about this today on a customers vehicle. Thanks for the great content! This is exactly what I was looking for!

[@Javii96]

Just bought a 2020 ST. We love it, I called ford to ask for history of out of the ordinary maintenance. They said the only thing that was out of the ordinary oil changes, filters and rotations was that the transmission Was hesitating a bit but it was 0.8qt low on fluid. So after adding fluid the issue hasnt come back. I wonder if this was why the fluid was low. I dont see any oil anywhere under the car very clean 50k miles. Subscribing to learn more. Thanks for the detailed information, its people like you who save me thousands doing repairs and maintenance myself for my family.

[@Javii96]

I saw that there were several “reprogram computer” services on the ford history. I bet and hope one was disabling the awd disconnect.

[@BeardedFordTech]

Nissan had a tsb for clicking from front axles. The fix was to put grease the splines. I have people who own Nissan reach out all the time and say my video on that tsb helped them and fixed it. I did it to the explorers at the dealer. Fixed it.

[@johnhknapp]

Another tech and I were discussing this issue and I decided to look on YT and found this video. I don't own a 2020 explorer but do service an awful lot of police cruisers that had the FADA now they don't .....I'd would be pissed if I paid for something(the disconnect) then someone took it away from me and I was not compensated for the loss of functionality!.

[@owenaero]

you are a wealth of knowledge thank you for all the help you give people

[@staind288]

Yeah, that is a wealth to which he decides to share. I had a simple question and he failed to answer it.

[@ammar5878]

I am glad my Explorer was not made on or before Aug 30th, 2021.

[@coreystubblefield6332]

Thanks for this, I see a lot of front axle boots coming apart also. Our DPW sends the police vehicles to Ford for warranty replacement, however, I’ve been waiting for the new units to get written up for that “clicking” you mentioned. Thanks to you, I now know I can grease the axle splines to repair. When I worked for Lexus, the GX 470’s used to bind the rear drive shaft. At a stop, the truck would sometimes lurch forward as the shaft splines moved. Same repair idea there. Thanks again 👍👍

[@chiefordnance]

Thank GOD I have the Ford extended warranty on my 2 STs.

[@brockwaymt]

I used to be a t case engineer. Lots of silly things done for minute fuel economy gains. Thanks CAFE. The only worthwhile savings imo were disconnecting at the hub like a super duty. Partial driveline disconnect on that explorer obv. Wasn't worth it for 0.2 mpg. We used to say the same thing about that stupid fa actuator on gm trucks.

[@Washedup007]

The manufacturers are being squeezed tighter and tighter by the EPA with new fuel economy and emission standards forcing them to implement all of these expensive systems in an attempt to meet those standards. Its getting to the point that even if the government doesn't mandate EV only vehicle production we will be forced into them anyway because ICE vehicles won't be viable. Its sad, and infuriates me.

[@thomasperina2990]

Hello Rich: Thank you such for the educational and informative video on the Ford AWD intermediate shaft + the TSB. I personally find this cat & mouse + hidden BS extremely distasteful & sneaky. What I don’t understand is why the manufacturer sends you to school & you see this crap on a daily basis & they refuse to listen to you ( the mechanics on the line every day ) but they still keep pumping out this garbage every minute of the day & they know that it's defective. Rich since our are now on the other side of the desk I know in my heart that you feel for some of your customers because of this kinky crap. In all of these vehicle manufacturers I wish some of these supposed engineers would get off their high horse & remove their heads out of there butts & finally listen to someone. Just because you may not have an engineering degree doesn't mean that you don't know what you are talking about. Terrific video sir, God Bless, & my best to the family. TMP from N.J.

[@mikelemoine4267]

It's a bureaucracy issue, it takes a bunch of steps, meetings, approvals, etc. to make any running changes. In addition, they typically want to use up whatever stock they have, even if it's problematic, rather than toss it and start fresh. Another Ford channel pointed out that he was buying the redesigned 5.4 3V cam phasers from Ford parts while brand new trucks were still being shipped with the old ones. I get that they'd lose a bunch of money dumping potentially thousands of parts, but sticking customers with parts that they know will fail or cause customer complaints is kind of crappy of them. They don't seem to think it matters as people keep buying F150s, but the fact that they had to drop all passenger cars except the Mustang should have given them a clue that quality problems turn customers away. They claim it was lack of demand for cars, but Hyundai/Kia, Toyota and Honda are selling lots of cars. The real reason is people had too many bad experiences and walked away. Same for GM. Chrysler has dropped the 200 and some smaller models and only runs the Charger/300/Challenger platform. It's hard to tell if they'll ever invest in a redesign on those aging models as once they go small turbo to meet EPA regulations, the reliability will drop even more.

[@RamBo-uu9so]

Fact: The Little 3 auto makers are in bed with the EPA. Its all about the greenback, period. The consumer get FKed!!!!

[@buick455muscle]

Carbon Credits from Tesla are one major issue.

[@cameron339]

I'm glad you mentioned the Chevy trailblazer/envoy/rainier/ascender (all GM) they all used this set up as well and also had lots of problems with the actuator/axle disconnect. If you had to replace the front differential or oil pan on one of those with the inline 6 it was a pain in the ass as the front differential was bolted to the side of the oil pan and an intermediate shaft would run through the oil pan. This sounds like a case of engineer Johnny.

[@willembarents5413]

Many thanks, Rich. Respect!

[@VictorSardone]

Note that the LF axle is changed also(female couple) since the new intermediate shaft is now male.

[@FordBossMe]

Yep

[@lintsausage]

Anyone have the part# for the axle with the female inner end? Thanks so much for taking the time to make this video.

[@staind288]

​@@lintsausagethat would be be helpful since this intermediate shaft isn't listed leaving the corresponding axle to obviously not be listed as well

[@staind288]

​@@lintsausage I think I found it. N1MZ-3A427- F

[@daewooparts]

Actually the revised assembly looks way better & way simpler than the old complicated leaky assembly, yup seen lots of those leaking on Police package Explorers ,i service the lights & siren systems on those & sometimes deal with the mess from the oil leaks, sometimes they think the pan was leaking...it's eventually the axle parts

[@agoodneighborautorepair2176]

Very nice information and explanation.

[@Propertyinspector]

Lovely. Great information Rich. Thank you for that.

[@chrisehmke9530]

Thank you Rich!

[@arthuraucar3696]

Very informative video. Thanks again!❤

[@FordBossMe]

My pleasure!

[@ccrx2640]

Good grief, Thank you.

[@2491kridge]

Fantastic information on this whole fiasco

[@Piperzzz]

Great information! Thanks again

[@Sherlock067]

Your a treasure to the industry Rich! Thanks! So Did Ford decide to slip this under the radar to get around a massive recall issue?

[@FordBossMe]

Yes

[@Ali-fk7cn]

after 10 months, is it possible that you've figured a way around it?

[@Kcthompson2008]

Is there a recall on this?

[@josephvantreeck2989]

Thank you

[@jlillieify]

2 weeks ago, I bought 2020 Explorer Platinum with 20k miles on it from Tamiami Ford in Naples, FL. I brought the car back to the ford dealer yesterday for an oil leak. Watching all of your videos about the oil leak related to the hub actuator, i pretty much already know where its coming from 😁. What are the chances the Tamiami service center knows about the TSB? The TSB focuses on the dash wrench light and not on an oil leak but i suppose the techs will find the TSB when searching for parts to fix the leak, correct? In any case, thank you so much for your videos. I believe you have #1 Ford mech channel on youtube. I'll post back when i find out more form dealer.

[@FordBossMe]

I referenced the wrong number in the video but I put the correct number in the title so please make sure you reference that number in the title and make the dealer aware of that and show them this video

[@jlillieify]

I located and downloaded a copy of the TSB as referenced in your title. I sent the service manager the information as well as links to your vids. Thanks so much. 🙂

[@FordBossMe]

@@jlillieify beautiful

[@FordBossMe]

@@jlillieify [e-mail] if the dealer needs any guidance please have them get ahold of me or you and if they want to call me I'll give you my cell phone number in the email

[@jlillieify]

I appreciate that. So, the SM said that since the Wrench light was not on, the TSB did not apply so they were going to just replace the seal. I questioned him if they ever get them back and he said not often or something like that. I pick the car up tomorrow and will find out exactly what they did. If the replace just the seal I hope it was an upgraded one. @@FordBossMe

[@ryebread2015]

I work for a DPW and I'm the head mechanic on the police cars I have had a lot of cars fail and had the dealer fix them under warranty but the one that failed today failed for actuator stuck off it had the o ring replaced before the new piece was made it has 86k on it do I need to replace the axle shaft also on the driver side during the replacement?

[@ryanlunde1882]

would this issue throw a Wrench light and Traction light? looking at an auction car in another state so i cant scan it.

[@edswrld]

I always perfered having the awd drive active all the time . I thought the disconnect was good for life of fwd system but if its more for mpg then good riddance.

[@tigertank88m]

Thank you Rich. I assume forscan can't do the module fix when dead heading the wires?

[@mishmosh2000]

On a 3L Ecoboost, is it really necessary to remove the LH engine mount like it says in the WSM? That really makes the FADA removal a real pain. There's not enough room remove it otherwise?

[@closeenoughmechanics]

Hey, Rich! Is this the only part required or are new CV axels required to work with this part?

[@loganfrost8164]

@fordbossme Im assuming dealer is the only one who could reprogram the tccm? So after its replaced will have to tow it o dealer? Thanks in advanced

[@Mikey550]

Great info man!! So does this mean my 23 Exporer ST has these new updated Parts? So I don't half to worry about waiting for this seal to leak oil like the earlier models?

[@quicknarco8567]

What's your take on gen 5 explorer water pump issue?

[@JaafarMuhammad]

Hello sir and many thanks for all the effort you offer. I have 2021 Explorer Limited 4WD, I have updated all the systems including the AWD module to the latest version without noticing the issue you're discussing now. Besides, I don't have the mechanical issue of leaking oil till this moment (the vehicle has almost 30K miles in it). Will this software update makes any issue, keeping in mind I didn't do any wire cut as indicated in the TSB you mentioned here. In case this software update makes any problem, how can I solve it or can I downgrade it? Thanks in advance. Appreciating your esteemed reply.

[@kojiki88]

Would my 2020 Explorer 2.3L AWD be affected with that?

[@FordBossMe]

Could be yes

[@zacharygoeden1282]

Investigator 🐐Rich

[@Mrcoolzzy]

I'm having my rear differential seal replaced due to a leak under warranty. Can the TSB for this be requesred to be performed without a leak or does it have to be leaking at that front seal first?

[@FordBossMe]

Has to be leaking

[@staind288]

I'm just curious does this driver side actuator get it's oil from the mini transfer case that is on the passenger side? Or do these actuators have a separate oil fill? I'm asking because obviously mine has been leaking and I want to get some 75w-140 in it until I can get it to the dealer to get this intermediate shaft

[@staind288]

Thanks for help 👌 very appreciated 🙄

[@Bad03Mach]

I’m in the same boat, is there a fill? I need to make this last another couple weeks lol

[@staind288]

@@Bad03Mach using my own research there is a fill. The actuator does in fact get its oil from the transfer case. There is a tube that goes from the transfer case to the driver side actuator through the engine oil pan. The fill plug is on the transfer case which is located in the passenger side behind the tire. The tire must be removed to access. I can send you pictures if you want to give me your email oil is just synthetic 75w-140

[@cgallagher04]

I need my rear cv axles and my mid pipe’s replaced on my 21 explorer ST.

[@willembarents5413]

Dear Rich, do you think it makes sense to change 2020 exp st with all of these Ford 's failures to 2020 durango r/t, which on a first glance more reliable

[@FordBossMe]

I wouldn't want the Hemi engine

[@jeffhall8282]

that tsb number is for a expedition defrost vent issue according to the pts website.

[@FordBossMe]

23-2114 I google it easy

[@FordBossMe]

I noticed I have a typo in the picture I apologize

[@jeffhall8282]

that TSB has been superseded to TSB 23-2174 on July 24,2023

[@FordBossMe]

Mind sending it to me - [e-mail]

[@staind288]

​@@FordBossMeI'm just curious does this driver side actuator get it's oil from the mini transfer case that is on the passenger side? Or do these actuators have a separate oil fill? I'm asking because obviously mine has been leaking and I want to get some 75w-140 in it until I can get it to the dealer to get this intermediate shaft

[@user-ej9ck2uf7g]

Please tell me which module needs to be reprogramming and what versions, what was on this piece of paper in the box)))

[@staind288]

The tccm

[@user-cs3pn3ht6i]

Do I need to completely remove the drive or just unscrew the nut?

[@FordBossMe]

Huh? I'm confused

[@cmoorhead1]

Thanks Rich. Is this similar to the AWD on F150’s ?

[@FordBossMe]

No

[@basketcase8540]

Thank you for your knowledge. Have your ever thought about doing training? Maybe fdrs?? Thanks again.

[@FordBossMe]

Yes I have

[@chanoleyva8584]

It's a Ford brah, they aren't known for particularly being reliable, that said I'd choose ford over gm ❤

[@FordBossMe]

That's a ridiculous statement man I wish you guys wouldn't come here with that b*******

[@chanoleyva8584]

@@FordBossMe you know it's true boss

[@wildman1137]

Did the fleet tech not have access to OASIS?

[@FordBossMe]

Yes

[@AndrewJacobson-cq2om]

The technician might have the solution to these problems, not always the engineer!! But nobody listens.....

[@MrTheHillfolk]

You should know that in the last 15 years that long-term automobile testing is dead. The general public is now the long term testers.

[@firstlast---]

When a major corporation makes those kinds of decisions it really makes you think twice about buying their product. You'd think they would have learned their lesson after the dps6, guess not

[@wildman1137]

This has nothing to do with DPS6 lol. Give it a rest.

[@maximusmeridius3106]

Where’s your shop? I have a 2020 Explorer ST and just got told the front actuator shaft failed. Waiting to hear back tomorrow to see how much the repair is going to cost. Should I make sure that they are installing the rig part? You got me worried. Btw. I love the car but it’s been nothing but problems. Had to put a new transmission in after 50k miles. What a pos.

[@neneblanco]

Had my transmission replaced after 45k too. Actuator and front axles shot. For the intermediate axle , $1800 just for labor. 9 hours of work supposedly. Still shopping around to see who can do it.

[@daewooparts]

Ford corporate deserves the loses 📉 for not following up on the TSB & not acting on it correctly, I also had the same issues with Daewoo America when they was having issues with 98-00 Daewoo leganza, & Lanos airbags throwing codes all over ,there fix was replacement of the airbags & the airbag module,.....guess what the very same issues was happening to the vehicles with the replacement parts ,turns out I was right, it was the fuses that was defective & tarnishing & turning black & created resistance 🤣🤣🤣 literally a cheap 50 cent fuse that was imported from Japan was the issue & they spent thousands on each vehicle, I just replaced the fuses with the US made "LF" little fuse& the issues totally disappeared, they also had issues with the camshaft sensors being defective & causing codes as well as actual electrical fires 🔥 & lead to a federal recall being issued, I found the issue originally when it happened in the prototype Daewoo leganza Black& White edition with the 2.2 liter Holden built engine, it was also happening on the 2.0 GM /Daewoo built engines as well ,the part that was failing was made in Mexico by Delphi,GM 10456506, the ones made in USA didn't have the issues as well as Korea & Australia,Daewoo America corporate actually screwed over most of the customers in the US & Canada, meanwhile back in Korea it was handled correctly, my test vehicle was one of the first ones to actually have the electrical fire 🔥, but I actually extinguished it with a bottle of Coca Cola before any major damage was done to the timing belt & cover from catching fire ,the harness was destroyed as well, I still kept & got all the original defective parts ,these same sensors also failed on GM model vehicles, as well as Isuzu ,Suzuki,Holden, Opel ,Vauxhall& even Honda vehicles that used sensors from the same plant in Mexico

[@FordBossMe]

I wish they would listen to us

[@daewooparts]

@@FordBossMe ,let them lose their shirts ,financial loses are warranted