Turo Hosts are Pissed Off (Here's What You Can Do)

[@AubreyJanik]

Originally in this video I had a whole section talking about Turo's review policy (which is TERRIBLE, and I am adamantly against) as well as my personal views on these policies outlined in this video. I ended up cutting it because it turned this 13 minute long video into a 25 minute long video. While I do plan to release a video addressing reviews, I do want to mention here in the comments, my take on these policies. That is, hosts will no doubt disagree with my take here, but I have been a Turo host for a long time, and this isn't the first time hosts are upset (and rightfully so) about a policy change by Turo, and it certainly will not be the last. But, the dust will settle, we will learn how to work with and/or around these changes, I strongly believe that any hosts who wants to be fine, will be fine. I've been criticized in the past for being too pro Turo, and anti-host - but the truth is, this couldn't be further from the truth, and my philosophy simply is to not put too much time and energy into things I can't change. These Turo policies, are most likely here to stay, and while I think it's important to voice opinions, I also think it's equally, if not more important, to adapt and keep moving forward. Hopefully this video helps explain to hosts how they can work around these changes and continue that path forward, and for newer hosts who maybe weren't up to speed, it helps educate them on what's going on. Thanks for watching.

[@cmetarheel]

I think a lot of us wouldn't have been at all upset if you went longer on this episode. There's a LOT going on right now with Turo, and you always give us great information.

[@republicandan]

@@AubreyJanik I agree with you. To be successful in business you have to be the smartest in the game, not the one that complains the most

[@JosephLayden]

3 cars booked 325 days a year before this policy for 2 years straight, nothing but 5 star reviews, and now no bookings for 2 straight months. I am glad you support Turo ruining peoples' lives. That's such a great look.

[@claylumsden1480]

Dynamic pricing is a big mistake. Most of my fleet was 50% lower. SMH....Turo need to revert back to a minimum and maximum pricing .

[@goldeneaglefireworks]

Absolutely horrible change to pricing. Killing the free market is the easiest way to kill the platform.

[@AubreyJanik]

It was the wrong move, I still have trouble understanding why they didn’t keep min and max pricing

[@goldeneaglefireworks]

@@AubreyJanik I couldn’t imagine Airbnb ever infringing on hosts and using their homes value to determine the daily price. This is crazy!

[@cesarguajardo5120]

​@AubreyJanik , Love the way you always stay neutral and try to accept change with a positive attitude. Regardless of personal feelings towards the changes, you find a way to continue forward progress in your business. Expressing both Good and Bad really helps us make informed decisions about whether we feel comfortable taking the calculated risk at becoming a Turo Host. And Finally I say Thank You for all your content. I enjoy your channel and watch everything I can.

[@CallMeJamezCuzDatzAGiantPeach]

@@cesarguajardo5120 Great way to get money in to the company use it to invest and get a return/profit in those 4 - 5 days to refund the cancelled trip by disgruntled host.

[@preciousg0126]

I was just telling my husband they’re getting worse and worse by the day. We are power host and have lately been getting treated poorly by the agents. The agents don’t know what they be talking about. But anyway..Exactly how do we opt out for this mileage thing? Which toggle button do we click? A guest booked our vehicle for 2 months and he’s getting a 2,000 discount!! Like wtf. Turo is just taking all of our money.

[@dopamine7109]

I don't know how this even got approved. I had to cancel a booking because not only did it make me give a 65% discount, there was also the Turo fees and insurance leaving me with only 20% of the revenue for that booking. It is absolutely insane.

[@cleitondiaz4219]

Same here guy booked my car for 43 days with a 65% discount my earnings were only 350

[@Deezmok]

What car? ​@cleitondiaz4219

[@princesstoya1073]

Same here someone booked me for a month and my earnings was $430 I had to cancel and snooze my listing

[@WilsonBarabanFilho]

65% discount for 1 month rent with 1200 miles max. It is ridiculous. If I have my car booked for 2 weeks, I will earn more if I have my car booked for 1 month. Who created this new dynamic prices setup should be fired!!!

[@Takeiteazy89]

Not that bad if you increase your price. The guest would most likely go over the 1200 miles for the month and you would make money on mileage overage.

[@yiranjack]

Probably an Indian guy.

[@rakimbailey3520]

Just don't give discounts lol.. also set up ur owe company as sole trader or something and when renters come to u though turo offer them to come to u direct.. cause u will get more and they will pay less just learn how to draft contracts so and setup Insurance for the guest.. this is what I'm.going to start doing cause turo pisses me off as good at they are there to greedy and make it very hard to make a decent wage

[@Takeiteazy89]

@@yiranjack 😂😂😂

[@allanoh7732]

The 65% discount is one of the most stupid idea. They want you to align your price to their crazy minimum price and at the same time do the high discount. I removed the discount and put my percentage

[@carmanjun4859]

Turo takes away MIN & MAX for its own benefits. It wants to use dynamic pricing to set low prices to undercut Enterprise/ Hertz on a daily basis to steal business. While it might get more bookings, which then they make their % cut, hosts are not happy especially ones with a car loan cause now ROI looks crappy with the low prices (low profit).

[@KnightsRidesRentals]

the high percentage discounts are ridiculous.

[@Night_keen]

Turo seems to be desperately grabbing for maximizing utilization (dropping rates beyond host's controls under the guise of improving utilization frequency) across the board to the detriment of hosts profits and running costs. Its shifted in favor of guests and renters as well as for Turo to bring in more frequent trips but it burns the hosts who manage the cars and want to make their own profit not just slang cars for people to burn up quickly and break down often from excessive use.

[@AD-se7ty]

I understand why they did dynamic pricing. It helps fix hosts who are lazy/don’t care that will place in an ultra high price. Renters see this and don’t ever bother coming back to Turo. Uber drivers will then be more inclined to use turo. Turo sees more data than we do which would have helped this decision make more sensible. It may also help the “race to the bottom “ where hosts drive the prices too far down past the market, which causes turo to lose potential earnings. If I was working with the top ridesharing company, I’d want more control of the “outliers who influence” too. Problem is they (again) oversimplified the algorithm. It appears to go by Make/Model…and that’s it. “Lincoln Navigator? Oh, those will all be $55 for that area and date range”. Like you mentioned, they need to drill down more to the trim of vehicle. Will they do that? Probably not as that would require a lot of developer time and, in their eyes, little ROI. But, as you pointed out, $55 vs $125…yea, they’ll lose $$$. Thanks for the explanation!

[@ewlincueto]

Didn't know Uber drivers can rent the car. Thought they had to own it.

[@CallMeJamezCuzDatzAGiantPeach]

Yeah u can’t rent a car from Turo and use it for uber. Get ya facts straight BRO

[@AD-se7ty]

Bro, chill. On September 5, 2024, Turo announced on their website that they are partnering with Uber so you can share rides on Uber Rent starting in 2025. My speculation was they are changing policies in preparation for that partnership so it goes smoothly. It’s a major win for Turo. Hosts? Not so much.

[@robertwinterhalder6718]

Nobody else had their car discounted 60% AND full miles given? Both turo phone support and customer got to hear, in full colorful language, my thoughts on that BS.

[@ShattuckEsteban]

the monthly discount for 1200 miles is not 40-50-60% its more like 65-75%

[@ShattuckEsteban]

You also are going to lose a lot of your long term rentals to Turo hosts who are offering the large discounts.

[@carmanjun4859]

If that is the case, Hosts just won't allow long term rentals. With such huge discounts, nobody makes good profit. You don't see Enterprise/ Hertz give out those profits when renters keep their cars for a long time. It is Turo's cut-throat move to try to steal business from the traditional car rental companies at the expenses of host profits. This would only make sense if the discounts are smaller like 10% -15%.

[@lodgingbridge]

Turo is glitchy. I didn't realize i had monthly discounts on and guest booked my car for $11 a day for 3 months.

[@johnlawrence6523]

I just quit Turo after 5 years. My last pick up is this Friday. Turo is terrible now. Was good a few years back

[@scottconnery4371]

Now look at the new all star requirements! Yet another hit.

[@JosephLayden]

They've destroyed my perfect credit score and savings in less than 2 months. Not a single rental since the changes no matter what I do. I hope their CEOs get a visit from Karma.

[@republicandan]

I think they still allow you to set prices and override their dynamic price is in part to ensure that you remain an independent entrepreneur and not an employee

[@YBYCLLC]

Turo is forcing the pricing down from 60% to 75% when capping the mileage and the lowest amount is 1200 then 1800 then 2400. This is a good feature so a person doing uber will not pick your car. And regular renters will enjoy the discount. But the discount is way too much. Then with your payments , insurance, and maintenance costs you are going to lose money. Believe me you don't want uber drivers using your car. They will put as much as 4K to 8k of mileage on your vehicle. So does anyone have any ideas on how to limit the miles and still get a fair price for the vehicle?

[@TheBodyFirmATL]

Turo is purging hosts. They clearly don't value the entrepreneurs that make them money. They know there is a barrier to exit for most hosts due to depreciation/loans, and they are using it to their advantage to abuse the hosts.

[@tedd7028]

I went in and changed my dynamic pricing in 10 minutes via price override . Then I set the override to repeat weekly.

[@jly702]

Do what

[@elig979]

Glad I watched your video. I thought the only way to stop the long term discounts was by making your longest trip 2 weeks. 😂😂

[@dgmcdnld]

my guess manually adjusting your prices will go way - just my guest though. Maybe you can still offer discounts etc...will see.

[@achuaromalvlog]

You should have created a video after you got that option.

[@robbydragi]

Yup, killing the hosts with each change. My Volvo XC90 was set at 92/105 with auto pricing and dropped to 68-75 with dynamic. Had to manually adjust every day for a year back to $92/day. Ridiculous

[@steve874]

Turo has become a joke for hosts. They have become so greedy they take all the money. Stay away!

[@matthewzone184]

Super duper sad day homies ! Last year $120 delivery to airport now $0 free delivery Last year $75 daily rate now $40-45 Working double/triple to make same as last year Turo just want to look good this year 2024 for profits they don’t care about the hosts they wanna show strong for the public ipo profits so they’ll do anything and everything ! From a team to a Turo employee now 😔 We’re just a replacement they can give two F about us at the end of the day we don’t cooperate, they just move us down and let the new sucker in and milk em till they dry it’s a rinse and repeat

[@jly702]

Sad

[@JosephLayden]

No one can even see my cars with the new categories, it's not just the dynamic pricing it's what's come with them. And you now have to stay awake 24 hours a day for your car to be available 24-7, or some jack-tard is gonna auto book your vehicle at 4AM and get you a 7 day suspension for not waking up and rushing to them.

[@allanoh7732]

You can still set your availability when you start and end each day

[@steve874]

Greedy Fucks need to go out of business.

[@dennisaxtonvlogs]

I hate the discounts alot of us couldn't pay our notes and insurance like that very selfish of Turo

[@Platelunchexpress]

How the f are yall making money lol

[@Night_keen]

I think a lot aren't actually. And my perception is that the national market is struggling with desperate passive hosts renting for bare minimums to make payments on the cars they own and rentout. It totally fucks the power hosts and the business owner types on the platform because obviously they're typically the ones who study the intricacies and depth of their utilization, net profits, and operating costs.

[@MrTechnics]

She has cheap trash cars, she doesn’t care

[@steve874]

We aren't, I'm about ready to sell my cars. Waste of time.

[@preciousg0126]

We have 5 vehicles and the notes get paid with the income we make from the business. And also if our properties don’t do good for 1 month then Turo income makes up for it. So it definitely does make money. It depends on your location and the time of year. But honestly Turo been making so many changes that we don’t like it so we are forced to stay on in order to keep making our payments. 😢

[@Canoneosmiami]

What year is the navigator u mentioned?

[@cmetarheel]

Lol. Who didn't see that last change coming. What's the over-under on how long it will take for them to announce that Uber has acquired Turo?

[@AubreyJanik]

While I don't think it's likely I don't think it's completely out of the question either! But, Turo's own IPO dreams + the valuation of Turo makes it a long shot imo

[@mccookboidat]

I thought Uber already partners with getaround

[@aps1124]

How do you insure your vehicle on person to person rentals

[@Cwn808]

What are the year limits on cars and mileage

[@DaltonCollinson]

My biggest issue is the horrible ui of the calendar. Its so clunky

[@15dabs]

It takes time but just modify the prices every day, I already did it it take me about 2 hrs to modify by every day and every car

[@aaronthompson3634]

i'm not real sure why i can check limit distance limit of 1,200 a month and change my monthly discounts to whatever i want. currently 5% 6% and 7%. I see others saying they have to do unlimited distance in order to decrease the monthly discounts. However, this is not the case for all 6 of my cars.

[@YBYCLLC]

You need to double check that. I was not allowed to save the lower percentages and was being forced to use their recommended 60% to 75% discounts.

[@Neil1492-2]

For the monthly mileage limits: If a guest ends up driving 200 miles the additional mileage rate actually will cause the rental to roughly equal out to if you just had a 200 mile limit. You can actually make a lot more money if your guest exceeds the 200 miles per day on a monthly trip because the additional mileage rate is actually higher than a the daily mileage rate. You need to check the math for each situation, but there is actually a huge upside potential using the monthly mileage limits that no one is talking about.

[@DanN-p9s]

So you think people are going to drive 6000 miles in month ? No not the majority but here if they’re @ the 200 per day & you leave it there & let’s say they do 150 miles per day at the end of the months it’s 4500 miles in a year (X’s 12) it’s 54k miles which is about 4 years of usage & NO mileage cap & no extra mileage money your dreaming about. Start thinking realistically & not getting blinded by imaginary dollar signs.

[@thegamepz]

Prices that you have per day for the cars that you have is a dream. I’m in San Diego and my cars are also cheap economy but they are 2016 Chrysler 200/ ford fusion hybrid / c max hybrid etc. and they all go out at 31-39$ a day. Cheap basic cars 28-30$ Do you offer one day rentals

[@kevinorellanaable]

I've had 3 month and 6 month rentals. How do you handle oil changes on long term rentals?

[@allanoh7732]

You can arrange with the rental when the oil change is due.

[@linussiolocation]

super

[@billfraser9731]

Huge issue with insurance. Who gets sued if customer kills someone with car

[@Genesiscopy1]

That's why you set up an LLC and register your vehicle's to it. Worst case scenario they go after your business.

[@allanoh7732]

That is on the turo insurance, not yours