Uber Customer Cancellation To Protect My Rating

[@Claudia-wn2yy]

It bothers me that there are people like this. I use uber nearly every day. It’s just common decency to be out and ready before your driver comes by. Also, if you’re in a shopping center to message them and tell you what store you’re in front of. Or if you’re in a gated community to give them the gate code ahead of time. Sometimes if I’m in a crowded area I even go as far as telling them what color shirt I’m wearing just so they’re not searching for me for too long.

[@prayzqueen]

If I could like this message a thousand times I would! I would also recommend all rideshare companies to use you as the mouthpiece for educating/training the rideshare community! #YouRock! #Thoughtful-n-Considerate!

[@MzPinkee05]

You're awesome!! I wish all riders were like you!

[@michaeloffutt2741]

I love riders like you. 💚

[@amiratarik-un7dq]

I wish you are my next client god bless

[@LIG87]

THANK YOU!!! I had an uber eats passenger not give me a gate code OR building number...only her APT number (APT complexes are the worst for uber)...then she gets an attitude with me on the phone because I couldnt get in the gate or find her building...the gps only took me to the gate..You best believe I went IN on her on my review of the delivery

[@rayhanes1347]

You look like the type of guy Uber would want working for them. Uber doesn't care though.

[@anonymousinc6330]

Naw... Ya THINK?!

[@Kingspadeb]

@Beechwood 4-5789 tells their location to strangers? lol what? Are you scared of the internet? I think you're misunderstanding what kind of work this is buddy. We are literally summoned to strangers homes for them to get in our car, via the Internet. Telling people where I'm at means jack. Life happens, I won't live in fear lol

[@heather4089]

ray hanes yeah, like if Uber cares about drivers 😂

[@vestaxpmc17]

As a small business owner, I would hire this guy in a heartbeat. This is the type of good man that adds value to a company.

[@gsaarchitecturalmechanical5872]

Good afternoon. I understand what you are saying brother, many passengers are very unfair because sometimes things are beyond our control and they rate us poorly like navigation errors, I live in Orlando Florida and I drive for Lyft and sometimes my navigation takes me to the wrong location and I end up getting a low ratings, it’s not fair

[@NERVE-DAMAGE]

Her not answering her phone was the issue.

[@FurlowT]

quick canceling and then ordering again without talking to driver is a major redflag.

[@christianaikido]

You are obviously a person of integrity...you said the right word and that is karma. You will be rewarded immensely because of your sacrifice! Yes,you could have accepted the money but Your conscience and honesty wouldn't allow you to accept it..Be of courage my friend! Your reward is right around the corner..best regards from everyone here.

[@RideWithPeterson]

It wasn’t a sacrifice. It was a choice. I returned the cancellation fee because in this case, even though I clearly deserved it and earned it, I just didn’t want any part of her money. The energy I picked up from her was that she is a vindictive person. I returned the money as a way to show Uber that I was telling the truth during the The acceptance, arrival and cancellation of the trip. I submitted a message to Uber regarding the specific circumstances. When they review the in app text messages, the location of my vehicle, the pickup location provided by the app, my willingness to drive to the correct location to provide service, her negative messages and my decision to immediately refund the cancellation charge, I protected myself. Thank you. I truly appreciate your comment.

[@christianaikido]

Ride With Peterson Thank you,we all appreciate your efforts...everyone deserves their wages and yes you deserved it...you did a splendid job..we wish you the best.

[@exile220ify]

@fooloof That's a load of crap

[@RideWithPeterson]

Josie Lindström - You Are My Hero!!! Thank you SO MUCH for this response!!!

[@apothecaryjohn]

You can't turn left? Guess you could say the ride was *all right*

[@RideWithPeterson]

In Los Angeles, during the hours of 3PM to 7PM, left turns are prohibited at all signal controlled intersections on 3rd Street between Fairfax Avenue and La Cienega Boulevard. I was unable to make a left turn from southbound Crescent Heights Boulevard onto eastbound 3rd Street. Several intersections throughout the city are managed this way during rush hour. The only way to safely and legally pick up the rider was to make a series of right turns in order to pick up the rider at the south side of the street. This was done so the rider was not required to cross the street. Because the rider was not at the corner when I arrived, I had to move the vehicle because I was blocking traffic and the risk of being rear ended or contributing to a collision between other vehicles are high. I moved the vehicle to a safer location that did not block traffic. All of this took time.

[@RideWithPeterson]

I just re-read your comment t. I get it now... 😉

[@RideWithPeterson]

Between 3 PM To 7 PM Monday Through Friday at SPECIFIC INTERSECTIONS Left Turns are prohibited due to traffic congestion. Having 20 cars wait for one car at every green light to make a left turn at some narrow streets during rush hour is VERY counterproductive. 3rd Street and Crescent Heights Blvd are very busy narrow streets.

[@benyankee7674]

joe The vendor they're against straws and i.c.e. next they'll be against cups

[@ilikeboost4764]

joe The vendor yup. Only in the us a dog's life is more important than a humans.

Thx for not blocking traffic

[@doctormashigo1377]

👍👍👍👍😂😂😂😂

[@JG-tz9iu]

Shut the fuck

[@knowledgeispower9241]

😂

[@johnanderson8453]

You tried to communicate to her about a safe place to pick her up from. Your safety is important too. Take that $7.50 for your time & energy trying to work things out. She has had the same issue a bunch of time & should be aware of the situation.

[@RideWithPeterson]

John Anderson - since that video was made, Uber has changed the policy regarding cancellation fees. If this exact situation happened today, I would keep the cancellation fee. I should have kept it then, too. SHE cancelled, not me.

[@RideWithPeterson]

John Anderson - the time for cancellation has changed from 5 minutes to 2 minutes.

[@deniseclark9277]

If u show up to the location and the passenger cancels then u get the fee.. If u wait 5 minutes and YOU the driver cancels after waiting 5 minutes then u get the fee.. Thats the policy.. If the customer cancels the 5 minutes doesnt apply as long as u showed up to the location.. So u basically shorted yourself out of money u earned based on Uber policy..

[@deniseclark9277]

Ride With Peterson What I stated is Ubers current policy.. Its still 5 minutes in Atlanta where I live.. Not sure where u are.. But I hope we soon get the 2 minute option.. That wld be great.. But again.. U show up & customer cancels u get the the fee.. U show up & wait the required time & YOU cancel after waiting you get the fee.. Its that simple..

[@RideWithPeterson]

Hey Denise. Thank you for the comment. I drive in Los Angeles. I drive anywhere between Santa Barbara, Palm Springs and San Diego. The customers has two minutes to cancel before the cancellation fee is charged. Drivers receive the per minute charge for waiting. Once two minutes have passed, an additional three minutes must pass before the driver can cancel and receive the cancellation fee. If the driver waits 15 minutes, the customer appears and the trip begins, the driver receives 15 minutes of waiting charge. If the rider waits 15 minutes then cancels when the rider fails to show up, the driver receives only the standard cancellation fee. If the ride is Black it Lux, I usually wait because I. Almost every case, those are LONG trips that pay me well and result in 5 stars. For Select trips, it really depends. I usually wait unless there is a high potential for a ticket or collision. Sometimes, I cancel after 30 seconds simply because the overall situation is too unsafe to wait.

[@UberManTampa]

SHE cancelled, you rightfully earned it. You did exactly what I would have done. Some folks you can get that vibe. She would have dinged you. If uber pays you a cancel fee, take it. They know when to do that. Never ask them to refund it, cause they won't, they'll just keep it all.

[@MattMilsap]

not true. i forgot to end a trip and emailed uber to adjust it in passengers favor. I had the same passenger the next day and made sure he was refunded. Uber gave him $5 back.

[@furiousghost4996]

The ratings is not a good thing to me when your not employed for a company, because many people take advantage of rating you. Uber needs to sit in cars and watch what they think is a good why to keep driver's bowing down to customers is really a long term way of losing good driver's. People use ratings to downgrade, belittle driver's. also to get money refunded and fee rides.Sad.

[@khgamer3283]

Kenneth Mathis exactly i hate the rating system people will always lie just to get a refund back i became a uber driver to be free be my own boss with this we are not

[@anonymousinc6330]

Much of the reason that I laid it down about 2 weeks ago. Tired of dealing with spoiled brats for half price. I wish I had half of what some of these people THINK they're worth. Too bad we're getting paid an exponential fraction of that.

[@jose-nu3ph]

Working for free and getting bullied by 16 year olds who just opened a bank account

[@dgillies5420]

uber cannot afford to do that ...

[@anonymousinc6330]

Not that they can't afford to do that, they don't want to do that, because in reality, they could care less.

[@NYCWAY]

I respect that. Tips are not only based the ride, It's also based on accommodationing the rider in the best way.

[@ollietwist9894]

I think you did the right thing. I'm hearing too much about ratings and drivers that haven't done anything wrong getting one star.

[@charlesdjones1]

I drive in a college town. I run into issues like this around sororities and fraternities. I had a cop almost ticket me because I parked in front of the riders house with the passenger door facing their house, anticipating them to walk out shortly. I had been waiting over 5 minutes when the officer walked over and informed me "no parking on this side of the street", when I told him I was Uber he he "oh okay, well this will be just a warning and please if you can move across the street." Well he left and I moved, it was now 8 minutes waiting and I decided to call. The rider immediately ignored the call and cancelled the ride. Yes I got the cancel fee but the headache involved in some areas is not worth any amount vs the headache and frustration that stays with me for a couple hours.

[@charlesbryan4644]

Frats are the perfect manifestation of "entitlement"

[@jorgeandreani6377]

Every time the communication goes bad, for wahever reason it is better to cancel than to allow the rider to give you a bad ratings. A bad rating takes 500 rides to be expired. No brainer there.

[@jtac140]

500?Lyft is only 100. 5 min wait time and only 5 for the cancellation fee.

[@RideWithPeterson]

500 rated trips. It takes FOREVER to get rid of an unfair 1 star rating.

[@anonymousinc6330]

@@jtac140 And unfortunately every rider complains.

[@taylorj6177]

Pro Tip: You can always petition Lyft/uber to review an altercation, and if you're in the clear, I've seen them be quite willing to drop that bad score, returning your score to its previous stature.

[@fahdosh]

I think you've done the right thing, I mean after all it depends on the situation. The same thing happened with me, I drove around the block twice, because I didn't want to block traffic, my rider wasn't out there, so I had to cancel and kept the cancellation fee. The other time, my rider's address was hard to get to, I drove around the block twice, used Google maps, uber maps took me to the wrong place, after 10 minutes of driving, I called my passenger, I apologized that I didn't know how to get to her and canceled from my side so she doesn't get charged.

[@josephKEOarthur]

Thank you for being so professional.

[@BrianRadcliffe]

I've cancelled on people like that and received nothing, no room for toxic people like that in my life.

[@Charlieperez714]

Amen

[@mannatv9150]

The fact that you refunded that cancellation fee made me sub to you. Honorable.

[@RideWithPeterson]

Manna TV - your comments means A LOT to me. I subscribed to you, too. Thank you! I look forward to watching your videos.

[@macmusic08]

I hate when they don’t answer my call or my text, especially when they’re NOT standing where they are supposed to be.

[@janeray1273]

I think you are a very honest, smart person. Most ppl would take the money whether they deserved it or not. And after she cancelled the ride, I definitely would not have picked her up the second time. I’m sure you saved yourself from an undeserved low rating!!

[@tamarahall]

You did the right thing. What I hate about those trips in particular is some pax expect you to hold up traffic. I've been in a situation like that many times. One pax in particular called me when he noticed I stopped moving. Thing is, I had to pull into an establishment to get off the main road. So I told him, I'm literally 7 steps away from you. I gave him the name of the establishment, which he was just on the opposite side of, but still on the main street. I told him to walk to me. He said, "Why can't you just come and pick me up, other driver's do," and I said, "well I'm not other drivers and I'm not taking that risk." He said, "FIne, I'll just request another uber." And I said, "Great!" After he cx, I immediately received another ping.

[@alsebgour]

You should have kept the cancelation fee. Its hard enough to make money with Uber.

[@RideWithPeterson]

A LOT has happened since that video has been made. Ever since Uber changed the cancellation fee time from 5 minutes, to 2 minutes, if the customer cancels and I'm entitled to a cancellation fee, I keep it.

[@RideWithPeterson]

I have also learned to be very proactive regarding cancellations - it is ALWAYS best to have the customer cancel since the driver is always penalized two ways for cancellations but customers are not.

[@prodjservices1969]

Good Job, good call. I don't do drunk shifts for that reason. People rate drivers while under the influence, often for things beyond the driver's control, such as strange pickup points, etc. I would have kept the cancellation fee for my trouble in trying to communicate with the customer during a time when I am losing other ride opportunities.

[@thefacelessdriver2454]

You did the right thing by not accepting the ride. If I sense the customer is harboring any kind of animosity before I start the trip, its an instant cancellation, I don’t need their bad rating or false report.

[@alexandrewaldemar8692]

I respect you for the respect you have towards other drivers, specially during rush hour. Keep up the great work. Uber has to be proud of having you in their team.

[@integrity7x70]

I usually drive at the resorts and most of my trips are 35.00 plus each. I always send a text introducing myself and letting them know my ETA after each ping. Gives them peace of mind. Also it reduces the chances of the bell guys or Limo service making a deal with them as I am trying to get to them. They are sitting waiting there at all times. Natural human behavior wont cancel you if you have made contact with them. It works well. I have been cancelled many times during slow times because the hotels contracted limo service will cut their prices to steal the ride. some bell guys will also help the limo service also do this.. I only do 8 to 10 rides a day so I roll out the red carpet with communication. Sometimes you can head off a potential bad rating by communicating.

[@RideWithPeterson]

integrity7x70 - I send a text message when arriving at a location. It truly helps because half the riders never know the vehicle is there. And many requests end up sending me miles away from the actual pickup location when the rider does not enter an address. The text messages help greatly!!!

[@jeffgriggs6470]

As a former Uber Black in Denver, CO, I like your reasoning on this.

[@jdgreen2307]

Why all the dislikes on this? Drivers are more often than not punished for the actions of the rider. I recently had an experience where it took 1.25 hours to get to a rider because he couldn't understand my description of the surroundings outside of a busy stadium, despite being 70 ft from me on ping. He ended up sending a pickup report issue to Uber! I fired back and told them how rude and uncooperative he was throughout the process. PROTECT YOURSELF FAM. An Uber driver rated below a 4.9 also takes longer to get rides, which I'm not sure most know. My current rating is 4.98/5, so I know what I'm talking about!! Thank you for making these videos, I watched a few of them before starting this job six months ago and they were extremely helpful

[@prayzqueen]

As much as I love your conscience of integrity and your (obvious) empathy and consideration, you actually EARNED that cancellation fee for your time (and gas) used/wasted trying to pick her up, not for the amount of time spent waiting. The fact that she thought so little of you and your efforts...and cancelled....earned you the fee! However, Kudos to you for your thinking on a HIGHER level. So refreshing to witness! 👍🏽👍🏽👍🏽

[@BJ-xs7np]

Selfishness is predominant in our society and I see these types everywhere and in all lines of work. I believe you did the right thing, in fact I learned something of "how to play the game" by watching you. You are not a vindictive man, just an honest man trying to do your job and you do think of the other person. We can't read minds, but you certainly "read" the situation clearly. As far as keeping the cancellation money or not we all have to listen to our conscious on that. You did the right thing.

[@RideWithPeterson]

Thank you so much for your comment, Barbara. I appreciate it very much.

[@drhacknslashzombietimelord6768]

You handled the situation right in my opinion. Your decision not to fret about her cancelling was a good example of picking your battles. If the customer refuses to communicate with, odds are they're failing to communicate just so they can set you up for a bogus complaint. Worked in customer service for 31 years, and I know how customers are. They'll refuse to communicate at all, or they'll deliberately miscommunicate so they can make a complaint and scam a discount, or something free. As far as the cancellation fee, I honestly would heve kept because I don't like it when people waste mt time, especially when it involves the time and hassle of driving there. I'm kind of petty like that.

[@Emusitano]

I would have accepted the cancelation fee, as traffic is outside of your control. Normal people with any common sense will walk 50 feet to get in a Uber to get them to where they are going.

[@RideWithPeterson]

Thank you! You get it!

[@jacobgoldenofficial4321]

She does that all the time bro.

[@MrBito862]

In my experience..you received a cancellation fee because according to the app, you were almost at the destination. The timer doesn't have to be initiated. It has happened to me many times where I was in the middle of a consecutive ride bonus and a ride comes up where the travel time just to reach the passenger was more than 10mins. I would accept and start driving in that direction and wait for the rider to cancel so won't have to start another ride sequence. If they cancel right away..no fee.. If I'm driving there and I'm half way or almost there, they're hit with the cancellation fee.

[@RideWithPeterson]

I recieved the cancellation fee because the rider cancelled the ride two minutes or more after requesting it but before I started it. I was definitely entitled to the fee but i was a lot morme generous with cancellation fees in my early days as an Uber Lux/Black/Select driver. Today, when a rider cancels after 2 minutues, I take it and move on. Sometimes I log off for 10 minutes just to make sure I dont get that rider request again.

[@AmirA-zv6uk]

There are riders who track your every move as you drive to pick them up. I couldn't make a right turn due to closed road and the rider cancelled. This is actually better than getting a bad ratings after the ride.

[@markmiller6423]

Without hearing the rest of the story. I would’ve cancelled, in fact I have cancelled pickups for this very reason. I would’ve cancelled after she didn’t answer her phone when I called her.

[@ericlaforge9445]

Take the money . You will not get more respect from the client or uber for it.

[@ketolifestyle68]

after a month of this, i stay where pool riders dont exist yet, yay, ,, so when i pick someone up and id takes me to la or la puente i hit the button on the side scroll down and hit the button that says after this ride log off... they put it there im gonna use it.. one time i got a pool to la, i literally got ding after ding for almost 2 hours in la non stop it was rediculous... so thats why i dont do la at night, i cont make no money on pool rides making $2.23 a rider, so they dont have to walk 3 blocks,,, really,,, the system is flawed

[@RideWithPeterson]

KETO Uber - the system is not flawed. It is just not favorable to the drivers. Everyone else wins with POOL X and XL except for the drivers. The riders get a ride that is far cheaper than any cab and the company makes 25% off every driver and ride. POOL is a way to increase revenue for the company. The catch 22 - stepping up to SELECT costs more money. You get none of the problems if POOL and X but your ride volume is half. You make the same money as an X driver with half the miles and trips.

[@POchoa-ec6ul]

7:08 you explained it perfectly. You did good. Integrity intact. 👍

[@calu9662]

You literally didn’t do anything wrong! You’re very thoughtful and you deserve every penny. If she has a problem then she can dispute with Uber. You keep your money and she gets a refund if Uber decides to do so. Time is $ and she didn’t have any real reason to cancel on you.

[@dannyg8435]

When I was an Uber driver, if I didn't get them on the first try then my motivation to get them at all decreased by more than half. With the rating system and stupid riders, one shot was all they got. If the rider was too stupid to realize I couldn't legally stop where they were to pick them up, I would drive by and then cancel.

[@Peter43John]

Been driving for Uber for 2 weeks: they sent me a message that my rating was, "Low" @ 4.69 of 5. That's 94%! -if I was back in college and got a 94% in all my classes for the semester, I would do the happy dance! -what the hell are these people smoking?? I sell men's shoes on Ebay and even they consider 94%, "Above Standard"!

[@edsensation]

The real problem with Uber is how they pitch the rating system. The rate system should not be offered to every passenger. This saturates the feedback and weighs in too heavily on the drivers overall performance. Instead Uber should allows the driver to send a request for a rating by choice. Meaning that if the driver feels he performed well, then he should send a request to the passenger. Uber then offer a quota to the driver such as : Out of 10 passengers, you must submit 4 request which you feel you did great for ratings. This balances the rating system on both sides.

[@GraceEagle5]

You went above and beyond, and absolutely you did the right thing! Sometimes people are too entitled.

[@LIG87]

damn that I woulda kept the cancellation fee... she shouldve known that its important to keep in contact with the driver. The fact she didnt answer alone or attempt to communicate wouldve enticed me to keep the fee. I had one passenger request a pickup. I drove a good 8 or 9 miles to pick her up. Once i got to her pickup location, she called and said he app glitched (or something along those lines) and she didnt actually request the ride... I wasnt buying that crap, but she canceled and I got $12 out of it. No way im refunding you after having me drive that far to pick you up.

[@chrissleeman4363]

uber has a policy in Australia. if rider cancels job more than 5 minutes after sending the request you will get the cancel fee as long as you have not been delayed more than 5 minutes beyond the ETA that was given at time of request. we also can wait at pickup location and also get paid

[@uberukbrummie373]

I completely agree with you, I would do the same, and in fact I do this quite often. When I get a request which involves a pickup at an intersection where it is impossible to wait, I expect the rider to be there first time. In those cases, the rider has already shown that they are an unreasonable person by not placing themselves at a good place for you to stop. That alone says 'beware' of the rider. First, I protect my rating. Second, Uber won't pay a cancellation charge if I am not positioned at the pin. Once when I could not park at a very dangerous location, I drove continuously backwards and forwards passing the pickup location for over 10 minutes, but no person was there, Uber refused a cancellation fee. So now, I don't wait if I can't park. This is what I call 'rider education'. It is very unfortunate that we the drivers must educate the riders because Uber will not do it themselves. Unfortunately the denial of service is the only way to educate without it costing our rating. Don't start the trip, don't wait, get out of there. Stupid riders should be excluded from the service. I take Uber rides and I have NEVER ordered an Uber without first being at a safe stop location, waiting and making myself clearly visible and pointing to the driver at a good, safe, legal place he can stop.

[@phybroptyx1999]

I believe the $7.50 was based on time from when you ACCEPTED the ride until the cancellation occurred. If more than 5 minutes elapsed in that time frame, then a cancellation fee is warranted.

[@RideWithPeterson]

The interesting thing about the ride was my compensation wouldn’t have been much more had I opted for the actual cost of the trip and accepted a lower rating and complaint. Avoiding a 1 star rating or a complaint and getting the $7.50 cancellation fee for the trip was worth it.

[@abady892004]

It's actually 2mins from the time you accepted the ride if rider cancelled after 2mins they get charged or if they cancelled after you got there. You only need to wait 5mins when you the driver want to cancel for no show

[@donfish9236]

You have integrity . That's all that matters. Not many people like you these days.

[@twondizzle8381]

I drive for Lyft and if a customer cancels after 2 minutes, I get the cancellation fee. The 5 minutes applies to no shows. I would've kept it because the customer chose to cancel because she didn't want to walk to where you were parked.

[@jalv509]

I'm a fairly regular uber passenger and I've been charged a $5 fee for cancelling a ride within 2 minutes of requesting one because I changed my mind. The first time I was annoyed, but I understood it from the driver's point of view. I think you should have kept the $7.50 fee. If you didn't I know Uber will.

[@Reesetopher]

I thought he called her a trip at first lmaoooo

[@kzigmant]

Common times, the Rider app, does convey the wrong pick up time frame to the pax. Example: it'll tell the rider that the driver is 8 mins away. Then the driver arrives in 3 mins. Pax might have been counting on at least a 5 min driver arrival. Common times as a driver, it'll tell us that is a 10-minute pickup. After accepting and starting to drive, the pick up time changes to 6 mins. Also, the rider app doesn't update in a timely manner to let the pax know you're alrdy there. Many many times I've heard this from other pax and repeat pax I pick-up that it doesn't update the drivers arrival or current position on the progress map. I've had a pax show me when they get in that it was still showing me 5 mins away. And another pax showed me I was currently 7 mins away. I started the ride for both, then started driving. I had them try everything from interacting with the app to force closing it then reopening it in an attempt for the pax app to refresh & update. Nadda. Only when I was at minimun, alrdy 1 - 3 mins into completing the ride did it finally update. I found this to happen primarily to iPhone users. I thought it had to do with how iPhone handles how an app functions using background resources & data, as this could create the issue. But to no avail. I've had the same issue with Android users, but that was because the rider would book the ride, then press their home button to do something else on their phone while getting ready, which subsequently closed the app and cut the app off from background usage. But once they opened the app in front of me, the rider app then refreshed like it's supposed to and provided updated ride info. Most of these issues are a result of power management settings, because background processes consume a lot of power.

[@Livereater]

You took the time, gas, and frustration of fighting that traffic to arrive... the $7.50 was for your inconvenience and to also teach this particular rider about being ready and flexible on walking 50 feet to keep everyone safe. You should've kept the $7.50.

[@drivingwithvince1992]

The cancellation policy works two ways, one on the customer end, the other on the driver end. The customer has a five minute grace period in which they may cancel their ride request without the penalty of receiving a cancellation fee. If you accept a ride request and have started driving towards your pickup and the customer cancels the request more than five minutes after you accepted the request you are entitled to receive the cancellation fee in good conscience regardless of whether or not you have arrived at the pickup address. On the flip side, as the driver, you MUST have arrived at the pickup address AND MUST have waited more than five minutes to cancel the request and receive the cancellation fee in good conscience. The only exception to that rule is if you arrive only to discover you have been given an incorrect pickup address, in which case you are entitled to an immediate cancellation fee.

[@gjrloiouyfchicfhhudrgky3470]

This is the type of guy a true luxury driving company would want. UBER just wants numbers done and not quality.

[@donnamiller1121]

I am a Uber driver and my biggest pet peeve is when you try to call some of these passenger and they do not answer their phones, that irks me more than anything. Please do not text me and expect me to text you back while I am driving.

[@RideWithPeterson]

I agree with you. I accept that some people won’t respond to texts and/or phone calls. If I do not receive a reasonable reply when I make reasonable efforts to establish contact, I cancel and move on.

[@PistolP3te]

I live in Vancouver, BC where we can't get Uber/Lyft as there is so much red tape preventing them from getting licensed here. It's a real drag, as I was able to enjoy the service (Uber in this case) during a vacation in Portland with my girfriend and it was a very good experience during almost every single ride. Anyway, I digress. I wanted to comment on your video for your clarity, and excellent explanation of your situation. I went down a youtube rabbit hole and ended up on your video, and even though I was unfamiliar with the areas you were describing directly, I can understand the frustration of this particular predicament. You handled it well, and with the integrity you felt befitting the moment. Of course you deserved the $7.50 fee in this case, but I appreciated your respect for what you believed to be the proper process. You've got a new follower. A year+ late after this video post, but I look forward to catching up, haha. All the best.

[@Kingspadeb]

I once had someone give me a 4 star and in the comments they literally said "4 star rating is good" I was hella triggered! Lyft removed that rating off my profile

[@RideWithPeterson]

If a 4 star rating wasn’t a penalty trap like it is on rideshare, 4 stars actually is a good rating. On rideshare, it is actually identical to 1 Star. A 4 star restaurant, 4 star hotel or 4 star book review is not the same as a 4 star driver. Riders don’t know that.

[@Impertinent1]

Uber pays a cancellation fee if the customer cancels more than ~3 minutes after making the request if you are on schedule to picking them up within 5 minutes of the promised arrival time. I hate stuck up people like that woman.

[@playitloudlike]

Frequent Uber passenger here and you were definitely in the right to not pick her up.

[@FormulatedButterCoping]

My rating is at 4.83. It was 4.85 last week. I have had it go down to 4.65 before, so I know, when things look like they are going south, you gotta bail. I am trying to do things now to continue to get my rating up more.

[@RideWithPeterson]

My rating was 4.73. At one point is was 4.68 but it raised back to 4.73. Over time it reached its current 4.92. I advise the following to get your ratings higher: 1. Make sure your car always smells clean. Use NOW Lemon Extract. I have found that a clean smelling car almost always gets 5 stars. 2. Keep the rear seats clean. The floor can have some debris but it is important that people feel comfortable sitting in your car. If the seats are soiled or people feel uncomfortable sitting in your car, you will get too many 4 star ratings. 3. Move the passenger seat as far forward as possible. Give the rear seat passenger as much space as possible. 4. Move your seat forward whenever asked. I hate doing it to but my rating is important to me to I grin and bear it. 5. Provide a charger cable for customers. 6. If a customer asks for music, ask “What would you like to hear?” and do what you can to accommodate the request. 7. Dress nice. If you have a shirt and tie on, riders will appreciate it and rate you highly. 8. Learn the art of effective communication. Know when to talk, know how to ask effective questions, know when the conversation is over and know when to keep quiet and drive. It is a skill that will take time to develop but it can be done. 9. Do your best to always pick up and drop off customers on the passenger side of your vehicle. In some instances it will be necessary for riders to cross the street to reach you, but in the vast majority of cases, aligning the vehicle so riders enter on the passenger side requires making an early turn a block away then turning on the proper street to begin the pickup. 10. Keep your car clean. Try to wash your car weekly or even daily. I have a car wash membership so my car is washed daily. 11. Unless the rider wants to listen to hip hop, metal, political or religious programming, do not play those choices on the radio. I personally keep my radio off. If the customer wants to listen to something, they tell you what they want to hear and then you process the request if possible. Silence or an AUX cable is best. 12. Unless conversation flows well, do not force conversation with riders. Also do not join ongoing conversation with riders. When a rider enters the vehicle, I confirm their name and their destination. Their overall mood during their answer to those two questions will help you determine if you can engage continued conversation or if you should remain silent during the trip. 13. Maintain the speed limit or at least do not move faster than the flow of traffic, maintain good following distance from other vehicles, always use your turn signals and minimize lane changes. Make sure the rider feels safe with your driving. Do not drive aggressive. Get in the slow lane or take the streets if necessary. 14. Make sure you small nice and your clothes are clean. 15. Assist with luggage, car seats, and assisting elderly and disabled riders into/out of your vehicle. 16. Do not use your cell phone for text messages or personal calls during rides. Only touch your phone when managing the ride via the app. 17. Keep the interior temperature of your car comfortable. Make sure your air conditioner is always on to keep the interior air comfortable and the windows defogged. 18. Keep your fuel level at 1/2 tank or more. Riders want to know that you can complete their trip without running out of fuel. 19. Do not sing or talk to yourself while riders are with you. Avoid using your horn unless absolutely necessary. 20. Use a dash cam. Riders like knowing that you hold yourself accountable for your actions. Having video recording of your activity reinforces the impression that you are a responsible person. I will post a video with more information for you. I hope this response and the upcoming video response helps you.

[@RideWithPeterson]

21. Do not complain about how unhappy you are with ANY element of rideshare.

[@FormulatedButterCoping]

@@RideWithPeterson Thanks for the tips. My rating went down again to 4.82. I suppose it is good that I have LYFT to fall back on. If I invested money into a more expensive car for Uber Select and had higher car payments, then I would stress much harder.

[@RideWithPeterson]

A 4.82 rating is good. Give it time and your rating will raise back to the 4.9 range. It takes 500 rates trips for your rating to change. Many riders do not rate their trips so getting past those 500 rated trips is challenging.

[@tokyosan7906]

I would have kept the cancel fee. She cancelled because she had to walk a few feet and gave you no communication. She doesn't deserve a refund.

[@joeseaton8605]

I think you did the right thing man, I don’t know much about California because I live in South Carolina but anyhow Uber needs more drivers like you bro

[@edgardorodriguez3710]

If they initiate the cancel there's only a 2 minute threshold. And yes always accept the cancelation fee, we dont get paid enough to be refusing those

[@rickdees251]

For what its worth, either your parents did a good job raising you, you grew up to be a very decent man or both. You got my respect.

[@walex1101]

I think you got the cancellation because she cancelled on you. I would have still accepted it the money because she made the decision to cancel.

[@jasoncollett2198]

As an Uber driver as well, Uber will charge a cancellation fee if the request has been 5 minuets or longer. We do not actually have to wait at the location for 5 minuets. This is something that has happened to me as well several times; however Uber explains, rider must cancel there trip within that 5 minute window without getting charged.

[@allenlipscomb9534]

They cancelled, you went there in good faith. Take the money. People have to be flexible, just like drivers.

[@gianellicapone8740]

You did the right thing I say take the money. Alot of people especially in L.A. are too rude or just too stupid.

[@mikelane2866]

I use Uber often I’m literally in my driveway waiting within a minute of me requesting my ride. Why would you request if not ready to go?

[@GerardFreeman]

I don't care about riders giving me 5 stars or whatever. My job is to take people from point "A" to point "B" in the best and the safest way possible, not to give them good convo. Passengers love to spill their personal lives to you. If they need someone to talk to, I suggest they find that friend to talk to. We both are total strangers to each other. Another thing is that my car is not a smorgasbord, fast food restaurant, or all you can eat dining hall. Finish your food before you step in my car, or save it in the bag until you get out. If I hear one small crinkle of a food bag opening up with munching while I'm driving, an instant cleaning fee will be added.

[@hectorrodrig]

She cancelled so you earned it... You did all that you could do with honesty, integrity and another driver would more than likely not go the extra like you did. I myself have been in situations like that but with Lyft someone communicates with the driver and gives the driver feedback as to whether or not the driver is in the right and you my friend where very much in the right to earn that. You are a good example of what a excellent driver is... Going above and beyond to keep passengers safe and doing your best to locate the passenger.

[@3minutestill]

No, you were the fair driver. I Have a question for you: This happened some time back to me and I would like to know your thoughts on this. As a uber/Lyft drivers I understand that you can choose pick ups(at least that's what I'm under the impression) I actually had a driver cancell on me during his way to my pick up. Now I see that people like to take advantage of the drivers but this guy had no contact with me, I was waiting with my son on this driver that pretty much went off line the minute he "looked at the map". To make matters worst on the app I watched him drive to my location. He literally took a circle around the area then ended the pick up. My question is can you choose you pick up and if so is there a way you're to cancel on your riders? Is there a protocols? I didn't give it no mind considering where I was located but it would have been nice to hear something from my ride.

[@RideWithPeterson]

Driving Lux only is not recommended. I drive Select Black and Lux for the maximum possible number of opportunities to generate revenue with the higher end services. Think of rideshare as a cake - Select is the sponge cake, Black is the frosting, Lux is the sprinkles, candles, etc. Customers buy the sprinkles but enjoy the inner sponge.

[@RideWithPeterson]

Driving Lux Only is not recommended. You should drive on all the upper categories. In Los Angeles, it is Select, Black and Lux. Base all of your income projections on Select only. That way, when you receive Black and Lux requests, you will achieve your goals that much faster and happier without resenting the volume Select rides.

[@dagodino]

I've had similar situations and have done just as you did, however I have cancelled if it's unsafe to wait and the passenger doesn't respond to my call.

[@michael-wx1lp]

You did the right thing. Sounds like Uber’s rating system is unfair to drivers.

[@bakadeshi_aunstudios]

My Uber rating is 4.98 after 250 rides. And I do not screen or filter my rides. If I think customer might rate me bad for something they asked that I couldn't do, like taking them off the pool route for example, I rate them 4 stars and add the note of what they did so there is a record. How are you worried about 1 bad rating? I just make sure I give good friendly service in a reasonably clean car. 5.0 Lyft, 4.98 Uber and counting.

[@johndoe9450]

I love how you are describing local traffic conditions to us like we know them. This is KZbin. This is world wide. I don't know any of the places you mention or know when and where you can turn left in your local area. I'm from the other side of the world.

[@RideWithPeterson]

Next time, I will post a video making it as vague as possible. That way, you can comment on how I didn’t mention where I was located.

[@derrickhouse7063]

you done the right thing. she was already in one of them moods for her to cancel without even communicating with you. i would have done exactly what you did

[@dsartain]

You have to wait five minutes until you, as the driver, can cancel and receive the cancellation fee because the rider wasn't there. If you arrive to the pickup location and the rider cancels then you still get paid.

[@bellmeisterful]

I agree with you about the $7.50!! Too many people out there have low integrity these days. Good for you.

[@nikushim6665]

You have to wait 5 mins in the pickup area to not take a hit to your cancel rating (if you cancel). However if it has been more than 5 mins from you accepting the ping they will get a fee (if they cancel) regardless if your at the pickup location or not.

[@RideWithPeterson]

Every time I cancel, no matter how long I wait, my cancellation rate is ALWAYS negatively impacted. I always wait two minutes AFTER the app tells me to cancel. I do that and send multiple text messages/phone calls is necessary to make certain the cancellation fee is never reversed if I decide to keep it.

[@thefacelessmen2101]

Its people like yourself who inspire me to be a better person

[@420f37]

Greed reserves itself for Uber, who will take what they can and more at the cost of either driver or rider. Don't worry about it, RWP. You've demonstrated you have thoughtful thinking and fine morals.

[@amberh.8029]

SHE cancelled so keep your money! You tried to call and text and she wasn’t ready for whatever reason. Don’t feel bad take your $$ and run

[@AcmePhoto]

For a rider cancelations, if they cancel on a driver, 5 minutes after they order, the driver gets a fee (as long as driver is making progress towards the pickup) it uses to be after 2 min, but you being at the pickup spot for 5 minutes is irrelevant in this case . No clue why you would want her to to be refunded.

[@RideWithPeterson]

In my experience, if the rider cancels after 2 minutes have passed, the driver receives the cancellation fee. Once the driver arrives at the pickup location, after waiting 5 minutes, the driver can cancel and receive the cancellation fee. These days, I don’t wait the two minutes or five minutes. If I don’t want a ride, I just decline or cancel if necessary. My time is more valuable than the money. If I get the cancellation fee, great! If not, no problem.

[@egigstertroll3521]

you tried to pick her up, that isn't stealing she decided to cancel. That is different than a driver parking close by and collecting a fee. it's a good idea to let the ride go on a second attempt though for sure. It's easy to get concerned about ratings but try not to be so rating conscious. easier said than done on the rating thing. The ratings is a mind-screw lol, as long as you know you are doing well the rating doesn't matter. This job is customer service on wheels lol--it should be about getting someone from point a to point b but it's customer service and with that comes people who won't understand.

[@benterry28]

Uber should scrap the rating system and just allow legitimate provable reporting, you don’t have a rating on the guy who serves you in McDonald’s, or a taxi ect.

[@admagnificat]

Classy way to handle it, my friend. Keep doing your thing. 👍💯

[@reubenhoughtailing2412]

I love it when they call me with bs i end the trip.

[@TLHustles]

Yes I would have excepted the cancel fee you drove there and she wouldn’t answer I cancel all the time if people do not answer the phone or be in a place where I can pick them up easily I’m in Philadelphia I received a $76 double parking ticket from PPA for waiting for pax I will never get one of those again

[@RideWithPeterson]

I cancel a lot more today than I did when this video was made. Uber and Lyft have also changed their cancellation policies to favor the drivers a little bit more. My personal rule of thumb regarding cancellations has evolved. If there is zero contact with the customer after I have done a reasonable effort to make contact with text messages and/or phone call, I cancel when the app instructs me to. If the customer is responsive to contact and they request I wait, I do so out of professionalism and because after 2 minutes of waiting, Uber automatically adds wait time without my need to start the trip. However, if the waiting location is such that I will disrupt traffic, I run a high risk of being ticketed or towed or if a collision risk is present, I immediately cancel and take the hit on my cancellation rate. Some calls just aren’t worth the trouble.

[@HowysMowy]

Chances are, if uber did "refund" the fee it took your 7.50 and then the fee uber took on top, and kept the 10.00 w.o refunding the customer. Plus you tried communicating with her, she refused and the time it took for you to get to her, there wasn't any excuse for her not to be outside waiting for you.

[@DigitallFlesh]

Yes, I would take the cancellation fee. She cancelled and immediately ordered another ride. This was an entitled passenger, and I wouldn't have qualms about getting money for wasting my time.

[@whoiscloseone]

you get the fee because the rider cancelled. it only works the other way when you have waited the 5 min. that money was yours.

[@nicpedraza1]

I write the following from the purview of a frequent Uber passenger, this is my bare minimum criteria for a five star rating: ☑️ if your driver arrives promptly (unless they provide a courtesy call or text pertaining to traffic) ☑️ if, when I get inside of the vehicle, they confirm my name, return my “hello,” “good morning, evening,” etc. even if briefly! ☑️ they drive me safely from destination A to destination B ☑️ (optionally) if they politely wish me a pleasant rest of my day, as wish them That’s. It. Uber drivers are people. Period. Doing their job, and most of them do it well. If something goes awry, consider the outside circumstances that may have caused them. Drivers are not your chauffeur. If you believe yourself to be entitled to world class luxury convenience, purchase yourself a personal driver. Oh wait, you’re riding with Uber, so I find it hard to believe such a thing to be within your budget. Let’s humble ourselves snd be grateful. That’s all. 😃

[@RideWithPeterson]

I will use your comment as the basis of a future video because what you wrote needs to be elaborated on.

[@nicpedraza1]

Ride With Peterson absolutely! Riders need to learn proper etiquette!

[@rebeccahetrick6576]

If the pax cancels you get the fee. If YOU cancel, you have to wait 5 minutes at the pickup spot. It's been that way since I started a year ago...

[@Furbaby87]

You did ALL right but should of accepted the cancellation fee. 5 mins. starts from time you accept the fare & while you are attempting to get to the customer. You called & text and customer ignored it. They should have to pay. They should also have to pay for time to drive to them and not just time they get in car to their destination. That's a FUTURE argument for Uber and Lyft!

[@isaaca2312]

You get the cancellation fee when YOU wait 5 minutes than cancel, but if the riders cancel after 5 minutes after the request u get the cancelation regardless

[@terrihill9267]

I really don't think that accepting the cancellation fee would have bought bad karma to You, because uber let's customers know that there is a cancellation fee. You've done quite a noble deed in letting uber know what really happened, and asking them to return the money to the customer, and for that you will receive great rewards because of your honesty, and integrity God Bless you.