UCONNECT 5 - 10.1” Radio Issues and Warranty Replacement on a 2021 Dodge Durango SRT

[@BLACKNIGHT8990]

I’m having connection issues with my Bluetooth and may have to replace the radio after looking at your video

[@jsolisbetty]

As long as it’s before the 36,000 mile warranty you can replace it, and get it replaced as much as possible before that time. After the last install before the 36,000 mile warranty, you have a 2 year warranty with the last radio.

[@tristenarnold]

Damn my 2022 Dodge Durango has the exact same issue, I only have like 3K mi on it.

[@jsolisbetty]

This is a common issue with any vehicle that has the 10.1 UConnect 5. Dodge knows of the issues but doesn’t seem to give a crap. Instead will replace the radios until 36K miles and anything after that is your problem to deal with.

[@RA-ux8cs]

Hopefully you guys have better luck. We have a 2022 Citadel, and the HK 19 Speaker system, and we are possibly going to be on our 5th radio. Normally starts out with the volume controls ceasing to function, steering wheel controls won't work, bluetooth is spotty, then fails. On top of all this, they have had our dash torn apart so many times, and broken retaining clips, etc. We have had it back to the dealership multiple times to repair the dash they damaged. Contacted Dodge Customer Service and basically they were like "we sorry", but offered no help. Radios not working, aren't covered under Lemon Laws in most states, including Indiana. So it's not covered under the Chrysler Buyback program. I told the service manager to get used to seeing our truck for the next 14 months of our lease. I personally think there is something else frying the radios, but they just keep throwing head units at it. I am surprised there hasn't been a Class Action suit against them for this issue.

[@RA-ux8cs]

Oh forgot to mention, this is all with less than 28k miles on the vehicle.

[@ChrisFavarolo]

21’ Durango rt here with 41k miles out of basic warranty dealership wanted $300 just to diagnose that it is not working. Story starts with me just starting my car about a week ago and it had no sound for anything am/fm, Bluetooth, phone calls but the screen still works. I’ve done many radio resets in the past and that has solved the other glitches it has had. This time around no fix. Idk where to go from here.

[@jsolisbetty]

Call Dodge customer service and from what a dealership told me, be a Karen and tell them to fix it. They are well aware it’s a known issue.

[@ChrisFavarolo]

@@jsolisbetty lmao I didn’t want it to come to this but I guess Karen it is. Will update with results 👍

[@jsolisbetty]

@@ChrisFavarolo Got to man. Dodge is shady with this one! They did everyone dirty with this crap!

[@glassman204]

I have a 21 Durango GT and I get the "Ucoonect box requires severice" Issue on a daily. Was bringing it in to the dealership to get it fixed. They would just connect their ODM thingy to it and clear the codes and call it a fix. It would go away for about a month then come back. Brought it back to the dealership and they would do the same thing. Did this about 6x and finally gave up on bringing it in. Till this day it continues to happen. I bought this vehicle back in February of this year used with only 40,000 kilometer on it. I currently have 53,XXX kilometers on it. I was documenting everytime also when I got the issue. I just hit the X button and it takes me back to my radio. It comes back sometimes once a day or twice or even 3,4 or 5 times in a day. So annoying.

[@jsolisbetty]

Go to the dealership and demand a radio replacement before 57937 kilometers. Also request a copy of your service record which they have to give you. Dodge is aware of the issue and will replace it. If you replace if before that mark, Dodge guarantees a 2 year defect free radio. If it fails again after your vehicle passed the 57937 kilometers, take it back to the dealership and they have to replace it free of charge.

[@johnquezwaggoner5285]

@@jsolisbetty they told me it was a bad antenna that was causing the issue the first time. order replaced the part 6 months later back at the dealership.

[@BlackgirlJane]

My Durango RT is doing the same thing I took it to the dealership and they've had my car now for 2 months

[@jsolisbetty]

@detroitlife What??? That’s outrageous! They should place the replacement order and have you come back when it gets delivered.

[@johnquezwaggoner5285]

I dont put it past them. my ram has been waiting since November 2022 for recall work.

[@jsolisbetty]

@johnquezwaggoner5285 That’s outrageous!! Shouldn’t take that long for recall parts!

[@tjeffer22]

They replace our radio in our GT and it’s still flaking out.🤦🏾‍♂️

[@jsolisbetty]

Yea it’s terrible! I’ve replaced mine now 3 times and luckily this one hasn’t spazzed out. Dodge knows about the issues with the radio but doesn’t care.

[@Shawn-po3zy]

I’m looking into a 21 srt durango but after seeing your issue with having to replace the radio 3 times I’m nervous. I’ve read a lot of comments from other people complaining about the same issue. What are your thoughts to someone wanting to purchase the same 21 srt Durango

[@Tedis_P_Apache]

This is why im looking into a 2019 or 2020 durango srt the old unconnect doesnt have that much music no sound issues, i love my 22 RT durango with the HK sound system but these new systems are fucked and they shouldve done testing before sending them out to the dealers

[@jsolisbetty]

Definitely not gonna do that but I’m now gonna be on my 3rd radio at 32,000 miles. They definitely should of done a more in-depth testing on the UConnect 5 as this thing is amazing but garbage at the same time! If it’s not fixed I might just go lemon law.

[@Tedis_P_Apache]

@jsolisbetty yeah this is bullshit people pay alot of money for these cars are not even worth the price and even the ram trx uconnect has the same issues

[@jsolisbetty]

@@Tedis_P_Apache Yea that’s what pissing me off too. We dump almost $100,000 into these vehicles for shit not to work properly, like come on man!

[@Tedis_P_Apache]

Update I called a dealership after dealing with two other dealerships that didn't want to help me after my warranty expire, I found out I have recall on the radio later this week, I hope my music comes back on

[@jsolisbetty]

What’s radio recall? These things are outrageous! I have my 3rd radio replacement in under 32,000 miles

[@finney2011]

Garbage for over 60,000. I'm done with Dodge

[@AdoreMono]

Damn having same issue, 22 Rango 16k miles. Shit so wack😭

[@jsolisbetty]

Did you buy it new or used and what state are you in? Continue taking it in to get fixed right away. You may even be able to file a lemon law and have Dodge buy the Durango back at full price.

[@AdoreMono]

@@jsolisbetty Bought it used with about 2K miles and I’m in Florida. Good to know, imma do some research on the lemon law. But yup gonna take it in this weekend.

[@jsolisbetty]

@MonoMadeIt As many times as it happens, keep taking it in to get fixed right away. The more documented times your at the dealership the better. Save all the paperwork. If you don’t, request it from the dealership.

[@AdoreMono]

@@jsolisbetty Will do. Appreciate the insight.