unblocking drains customer gets ugly (part 1)

This drain was clearly blocked before I started work but the customer refused to pay me after I had unblocked the drain? Fortunately these cowboy customers are in a very small minority.
The problem with this one is that the drains disapear into the building and there is no way to clear the sewage other than remove it to the outside.
Its a real messy job but although its a graft to do I keep a smile on my face. You gotta take the rough with the smooth, if your a drain addict like me well your going to like this drain unblock.
EDIT
The customer refused to pay suggesting that he put some magic dissolving potion in to the toilet overnight and this he believes had dissolved the blockage?
I actually sent him the video which shows clearly it was blocked. I am a Christian but not stupid I have been in business 39 years but in this instance i'm happy to leave him to it, infact ill say a little prayer for him ROMANS 12:20

[@drain-unblocker]

Thank you all for viewing and your comments, its hard to believe that the customer has refused to pay me for shoveling his sewage and unblocking his not fit for purpose drain set up. I am too much of a gentleman to name and shame, their is a reason for everything and I do this job to help people and even though its a tough job I really enjoy it. I got great video footage from this job and I am really happy to leave the guy to it. Eventually he will run out of good drainage companies. God bless him.

[@simontay4851]

Unbelievable. When it inevitably blocks again (which it will) tell the customer that you won't unblock it unless he pays up front. You either pay me to do it or you unblock it yourself. Running the engine for the jetter is not cheap.

[@drain-unblocker]

@@simontay4851 cheers mate once bitten twice shy

[@shanebradley5284]

Tony you should have dumped all that shit right back where it came from. And all other drain cleaning companies should be given his address. Love your videos all the best from an Irish fan😊

[@drain-unblocker]

@shanebradley5284 Thank you my friend.

[@user-tj9sq8nl7n]

What a jerk! I hope everyone has boycotted this establishment.

[@oermama]

Oh Tony that’s just a horrible place to work, no gullies at all, that should be made mandatory. Hats off for you sir 🎩

[@drain-unblocker]

Yes indeed a very horrible job and even worse customer

[@serjitgill3405]

Was the customer not appreciated?

[@sadie_lynn6792]

​@@serjitgill3405nope, refused payment... terrible customer.

[@gwendolinenabbe2979]

It's ashame you couldn't put all that crap back into his pipes. Guess you have to deal with all kinds. Great job 👍

[@drain-unblocker]

My preference would be across his resturant floor

[@bicycle-oq1eh]

i can't believe that the customer refused to pay you. unfortunately, it doesn't block every day & will ring another company when it happens again, probably in a few years... if you were in my area & i had a blockage, i would call you first. i'd be grateful to get the job done & would be happy to pay. i now understand why companies require a deposit or a minimum fee before travelling out & dirtying their paws. full marks to you. 👏👏🏆

[@drain-unblocker]

Thanks Tony, this guy was plainly mean.

[@karenheartoriginal3783]

Ok so I’m not fully initiated quite yet 🤢🤢 That was a dreadful job and I’m so sorry the customer didn’t appreciate how much work it was for YOU to clear the blockage. Love the truth of that verse!! Had a client in the early 80's who did the same thing and that Christmas I sent him a card stating his bill was "Paid in full by Christ".

[@drain-unblocker]

Good card thats 👌 I think after watching that video your definately part of Tonys drain team 😉

[@drain-unblocker]

Hey u disappeared off the drain team Karen hope all is good for you ?

[@banksiasong]

So sorry Tony. These customers make life even harder than it already is. When going the D&B route became too expensive for us, my husband was part of a group of local tradies who set up a No Go List. All it was was an Excel sheet, and members of the group could add names with verifiable details of non-payment. All the other members could then check the name before agreeing to do go to the job. Do it all over the phone, and the cust😅omer is none the wiser, and has no basis on which to take the legal action they always threaten. You take care, never realised what a heavy and physical job plumbing was.

[@drain-unblocker]

Thanks for taking the time to explain this, fortunately these type of customers are few and far between.

[@polarbear1754]

Yeah, there's a time to turn the other cheek and a time to walk away. The client will soon learn that his magic potion was only a figment of his imagination. I pity any other drain cleaning company that follows behind you. I would feel it my duty to alert other companies of this guy's behaviour. P.S.- This is the first time I've ever heard the term cowboy customer rather than cowboy contractor/builder etc. We just call them deadbeats.

[@drain-unblocker]

Cheers mate. Thank you very much.

[@daveh7989]

That was quite the messy one. Good job, enjoyed the video. Stay safe.

[@drain-unblocker]

Thank you Dave likewise mate

[@PadreAlan67]

That was a messy one. You were on a movie kick today - Love the Jaws reference - it was a Jaws reference wasn't it, Tony? 🙂 And then a bit of Oliver Twist too.

[@drain-unblocker]

Ha ha you got both of them 🤣

[@LethalOldFart]

Seems like an upward elbow fitting pushed onto where you’re jetting it would alleviate quite a bit of cleanup, provided you’ll be doing this job often.

[@drain-unblocker]

Now that is a great 💡 idea thanks

[@christawe1876]

I'm very sorry! You did such an excellent work!

[@drain-unblocker]

Thanks 🎵

[@jackiedunn5126]

There are a lot of happy sounding birds in the background. 😊

[@xMORG3NST3RNx]

It makes it so much easier to sorta sweep everything into something like a dust pan! I made a big one that holds about a 5 gal buckets worth.

[@drain-unblocker]

Thanks it was a real grind that one

[@maku8313]

Nice and clean!😂👍🇫🇮Good work.

[@drain-unblocker]

Thank you very much

[@darrellpeters5793]

Tony you may want to setup a transfer hose operated by drill into small barell,infection controll you just can figure out this. I know and believe your removal of wet-wipes by hand-tool then apply addaptive cap with port for hose attach transfer drill and transfer tube,secondary hose clip to transfer barell,than take to sewer to dump. Add a secondary port to adaptive cap making #2 holes into sewer cap one for H20 one for poo removal. #1

[@drain-unblocker]

Cheers I think you will need to produce a video for that mate

[@QuimBeelivingstone]

I really hope you require him to pay up front when you go back there. Either that or take him to court, you have video proof you did it! *you should always video distinct landmarks of the home in case you do have to take someone to civil court for payment... just make sure not to include the distinct landmark/address of the home in the YT videos lol

[@drain-unblocker]

Cheers mate, he is on his own now. I have cut him loose.

[@april-spring]

Do you and your colleagues have a network where you warn each other about these kinds of customers?

[@drain-unblocker]

I have told a few colleagues to be careful with this one thanks mate

[@CoreyDenning-wo6zx]

As bad is it is for you… I laughed at “Yes please Sir”…! “Seconds?”… “Yes please Sir”

[@drain-unblocker]

Lol

[@julietewing4847]

Oh my goodness what a hard one to do.

[@drain-unblocker]

It was indeed :-/

[@patmcdon9833]

tony I hope you put the word round all the local draincleaners about this customer. and lets see if his magic fluid clears it the next time it will suely block

[@drain-unblocker]

Thanks Pat, I have watned a few mate

[@tinkeringtaylor3053]

Now that is one bad design Tony, i think they need to look into getting a proper manhole to make it easier but a good job done 👍

[@drain-unblocker]

Yes indeed its a nightmare

[@victoryplumbingservicesaz5909]

Was that a little bit of Oliver! You were quoting?

[@drain-unblocker]

It was mate 👍

[@terrylaqua9635]

If someone didn’t pay me I’ll be mad as hell too . They look up the cost of your equipment . But I don’t mine help someone if needed . But use me that makes me mad.

[@drain-unblocker]

I believe in karma mate

[@kenforshaw8901]

Would it have been better to blast it from the other end with the other cap off’ but it will end up very messy.

[@drain-unblocker]

I have done it from the other end mate another time but I still had to do the right side due to the drain going into the floor under the building. It is a bloody pain either way cheers mate

[@kimholland9316]

Is there a part two?

[@drain-unblocker]

One day maybe, I forgive but I dont forget

[@geodun]

Going to need a bigger bucket Going to need a spade Going to need a cup of tea and a lie down after that one!

[@drain-unblocker]

Ha ha your right there mate, cheers

[@kepler-442b4]

Suscribo, TE LO HAS MERECIDO POR SER UN CABALLERO!!!!, salud!! desde España 💪💪❣❣🍀🍀

[@drain-unblocker]

Viva Espana👍

[@jjxtwo1]

Great job. Yes I would have to agree with you that was an ugly one.

[@drain-unblocker]

Yes mate it certainly was

[@eisbeinGermany]

so glad to see you follow the biblical way,God will work with him in a different way,

[@kevinwoods5376]

Vindaloo 😂😂

[@drain-unblocker]

Ha ha 😀

[@barbgrell-ch3cd]

When you have job like that you should have a septic truck with a vac hose to suck the crap up

[@jenniferpreston5115]

oh wow 😮 that was intense...

[@drain-unblocker]

Still want to come with me ha ha

[@UniversalJudoAcademies]

Its gross but I can't look away. Its like Doctor pimple popper.

[@drain-unblocker]

Ha ha 😂

[@user-lw5zr2nq6j]

Well done.

[@drain-unblocker]

Cheers

[@user-zg5vy7tg2w]

Im an ex drain jetter man. I wouldhave taken ghe buckeg of Stufffff. Into his place of food snd left it there. Or just chin the cheeky sod. But thats me we do the bad stuff we should be paid. End of. I have never worked with ghe small jetter you have. My wagon with a tank of 13 tons of water and a 12thousand psi i kid you not i work out of liverpool airport. Most of my work was for all councils jn hhe north west. But im past ggat Tony too old now. But since U Tube was put onto my mlbile phone by kne of my sone ive been clocking in and seeing you operate is brill. Keep on as you are you cdnnit change the asy you are. Good luck for no non paying customers in thd future. Cheers Tony

[@drain-unblocker]

Hi mate thanks for checking in, your old truck was really something , I operate on only 2000 psi so 12000 psi must have been brutal. Thank you so much for your comment mate and thanks for being in my Drain team

[@cinderblock2289]

It seems unthinkable for a business not to have an accessible drain / manhole 🕳 of sorts.

[@drain-unblocker]

Yes its not great, cheers

[@dominicghani4765]

Where does it flow if there's no manhole?

[@sadie_lynn6792]

​​​@@dominicghani4765The way it's setup, it has literally nowhere to flow. A long path that's blocked up and no gullies whatsoever. It's a very stupid design flaw from the beginning. No one thought hey, I'm gonna put stuff (wipes) that shouldnt go down my drains, down anyway and forget that things wear out around 20 years. So that when that happens, you've given your plumber a terrible job to work. That quite frankly most would probably just deny the service or make payment up front, since there is NO WAY possible to clean up all the Dookie... which in itself where I live would be an environmental issue for the local code enforcement to issue a tickets and remedies.

[@glennbartlett416]

And after all that - he didn't pay you? ? ? Man, he is messing with the wrong people! Does he want to wear what you've just unblocked? Or even want to have it served on his dinner plate? Ewww ok that's eough I shallnt shed more poop ideas. The offender is messing with the wrong people, not that he should be running away from paying in the first place.

[@drain-unblocker]

I believe in Karma mate

[@rickpalmer9518]

tip the small bucket sideways save the mess

[@drain-unblocker]

Needed my little mate with his extra pair of hands really

[@DylansPen]

Looked like the building itself had a bad case of diarrhea.

[@drain-unblocker]

One poorly drainage system

[@schuey089]

You hurt him in his pocket by naming & shaming, shouldve blocked his pipes up again with something solid, if it had been me i wouldve done that!

[@sadie_lynn6792]

(TL/DR at end, yes its long cuz... ADHD) Man! Im certain I've watched this one before, but never commented. But I just gotta say thats just a horrible design flaw and a half!!! Who ever designed that literally said lets screw with the plumber. Where I live that would be a guaranteed code enforcement visit. Would not only get a ticket, but a cleanup order AND a remedy order. In other words the city would force either a gully install or some other remedy that might be cheaper, maybe some pipe addition to the front or back going up, so that clean up can be accurately done. 🤷🏽‍♀️ Our neibors had a problem with a busted sewage pipe a few years back... we live in a court (some call it a cul-de-sac) so the way parking is setup (no driveways), it became all 10 houses problem! Because we have NO drain in the court itself, only 2 outside the entrance/exit on each side of the entrance. And they are of zero help whatsoever to the court. When it rains... it builds up in the curb, some of it goes out the main street drains, but the majority is forced to be soaked up in the ground by the cracks in the curb, and the sun dries up the rest. And at the head of the court entrance in front of our island theres always a huge puddle that just has to dry up on its own. So the court staying clean is very important to say the least. Anyway, neighbors sewage became the whole neighborhoods problem because they were just gonna leave it!!! Im not big on calling authorities of any kind on anyone... but the whole neighborhood was forced to on this issue. Because technically even though we live in a court/cul-de-sac the street itself is still part of the city including the island. Even though I care for the grass on the island its still technically city property. We had toilet paper, wipes, tampons.... and PADS!!!!!! Floating next to our passnger side car doors!😭😭😭 We had to step over it to get to our home if we had to leave or come in! The biggest problem was the neighbor was/is not the home owner but a renter and unfortunately is also a slumlord. He got his hands on three of the 10 houses in our court and weve bought 1 back, so now he only has 1 on each side. Anyway all of us owners got together and forced him to clean up however he wanted OR we would pay to have it done, take him to court for payment and take his houses (we have had many grievances and issues with this slum lord over the years, our court is nice, we'd like to keep ot that was. His other areas that he panders cards for at the ssi/ssd office are not far from us but luckily far enough because it was a nice place when I was a kid. Now my kids call it the hood. We also had a talk with the long standing neighbors who are nice but have mental difficulties about what acceptable to go down the toilet so it doesn't happen again. Anyway, he had his employees come and do clean up, it wasnt quite up to my par or my neighbor on the other side of them... so we ended up hiring our own clean up anyway. I went ahead and got my whole home pressure washed, patio, front street, everything as did the other neighbor on the other side of the rental. I had the elderly couples area next to me done as well as hes not able to get out as much anymore. He was a jewler and my husband always looked after his grass and yard (really wasnt alot of grass due to patio addition) but every three months or so he'd come out with a handfull of jewelry... beautiful peices. And have my husband pick out 3 or 4 pieces!!! We always told him we didnt want payment, I played with his grankids as a child. But he would leave the jewlery in the mailbox if we said no lol... and I felt that was really not safe. So my husband started to except a couple each time. Now I have so much jewlery it's insane. But id never sell a piece because it really does mean a lot when you have such a good standing relationship for decades with ypur neigbors! My Father and Aunt played with their children, we played with their grand children. They always gave us candy, chocolates, and ice pops on the weekend! So I feel blessed to help them when ever I can. So I payed for all their spaces to be pressure washed as well. There was a time when all my kids were still growing up, (dont count me out as an old granny just yet tho! I still have my 11 year old son I'm raising!) before I had a grandbaby lol... that we took care of the front yards of every house in the court, plus our outback and neighbors outback. We made a day of it, and my kids new it was charity work, so no payment. But also knew Momma always took them out to eat and ice cream after and relaxing the next day after busting our butts!! Ok I'll stop here because its becoming a book and my ADHD doesn't let me make a small normal comment like everyone else. But yeah for the most part thats my experience with drains, or the lack of drains and issues that can arise from it! TL/DR~ Neighbor poo drain busted making it a whole neighborhood issue that in the end we had to deal with anyway!

[@drain-unblocker]

First off thanks for your great comment and yes it really was a crap set up. We call a dead end a cul de sac too, I believe its French for closed road or something like that. Your comment would take me a long time to reply in detail but I hope other readers enjoy the story as much as I did. Thanks T

[@1961kickboxer]

What goes around comes around tony

[@drain-unblocker]

Very true mate cheers

[@chuckg844]

Man Tony that was a load of crap!

[@drain-unblocker]

Yes mate heavy duty

[@mattcat231]

I think I would attempt a snake on this one considering the mess, then jet it out.

[@drain-unblocker]

Thanks for the suggestion mate 👍 👌

[@tonybevan1742]

Name and shame them, I would

[@drain-unblocker]

Karma will come down hard my friend

[@lesliereed8279]

Shop-Vac

[@user-tj9sq8nl7n]

Couldn’t you have contacted local authorities? You had video proof of most of your work.

[@eisbeinGermany]

i would go and through all of that back again there,,lol

[@drain-unblocker]

Ha ha Anthony 😂 yes there would be some satisfaction but I think better to do it by prayer ROMANS 12 : 20. When my enemy is thirsty give him drink. When my enemy is hungry give him food for in so doing I heap hot coals upon his head.

[@eisbeinGermany]

@@drain-unblocker only see your reply today,, yes i know ;;God works in mysteries ways,, we are not allowed to take revenge,, Bible says to turn the otehr cheek,

[@MrBumlicker]

Perhaps you should buy a battery powerd hoover to suck all that up

[@drain-unblocker]

Yes its a fact 👌

[@adriancarter825]

You blokes are worth your weight in good for sure

[@drain-unblocker]

Thank you very much

[@kctyphoon]

Well - we finally found the “I’d rather shovel shit for a living” guy…. Wonder how bad his last career had to be….

[@drain-unblocker]

Yes it was the real deal mate, fortunately not many like this one

[@MrBumlicker]

If you get more calls like that

[@99Getrdone]

Wet wipes should not be flushed always clog pipes

[@Boodieman72]

Wet wipes? You can't flush those, you would think people would know that by now.

[@drain-unblocker]

Yes wet wipes are starting to block everything and the packaging is mostly misleading people to think bio degradable means flushable. Thanks

[@gsxer13]

That was a nastily job the guy should get a free pizza or something.

[@drain-unblocker]

Extra pepperoni please 🙏

[@polarbear1754]

It might be time to invest in a commercial shop-vac. You're close to feeling how the crap collectors felt in medieval times. When you say there's no manhole, are you meaning the only manhole this plumbing empties into (if it ever works) is a council manhole in the street? This place really needs to correct this. Although it's $ in the bank for you, you must be getting tired of it. BIG cheers to you, good sir

[@drain-unblocker]

Its a wied set up mate, the manhole is round the other side but its got nothing to do with the side that blocks up, i do have a wet and dry but i would never use it on this volume, the customer is mulling over a proposal to alter it at the moment. Thanks mate.

[@paulamoor3098]

Do plumbers share info on customers that are problems or always refusing to pay? He must be waist deep in his dodo by now. I can´t help but laugh, he literally shit on himself in the long run. Sorry you got scammed by him Tony.

[@drain-unblocker]

I dont, I believe in karma. He however is lucky he never met the 30 year old version of TP as he would have been wearing it.

[@mistermikeanson]

That's a really bad design for a waste system! Presumably the main sewer is at the other side of the building? And why do people insist on using wet wipes!!

[@drain-unblocker]

Yes it is and it cant be jetted from the other side.

[@paulchapman5249]

Been there Tony pardon my pun but it stinks

[@drain-unblocker]

Yes it does Mate

[@balacharan4667]

hi... U please wash and clean Ur pipe and accessories with water....:) :)

[@drain-unblocker]

I clean with water and disinfectant thanks

[@karencary3312]

I hope you charge more for this waste removal.

[@drain-unblocker]

This customer had me off Karen, he did not pay for the unblock.

[@robertphillips624]

That was horrendous can't believe there's no drains I think you need to invest in a wet pick up machine

[@drain-unblocker]

There are drains but this is a regular blockage due to the poor design. Now wet pick up is ok but i would still be needing to empty it in a manhole and then i have the problem of cle Aning the equipment. Cheers

[@vapingreaper2463]

Anyone for garlic and coriander naan bread for your beef madras

[@drain-unblocker]

Lol

[@jayerinehart9145]

I hope u get paid plenty for shoving all that crap

[@drain-unblocker]

That reminds me i never sent the invoice

[@ednamathews669]

@@drain-unblocker hurry up and do it.

[@pgree6176]

Fancy the git not paying you

[@amcc2531]

I think you should publish his address and let your viewers send him “crap “ mail . It is not right not to get paid by a low life

[@drain-unblocker]

He will get his karma mate

[@Brettly01]

no pay no problem... back fill with concrete....

[@paulf2529]

Expanding foam works well apparently.