Understanding common CX misconceptions

In this video, we discuss four of the more common CX misconceptions. I have a special guest Mandisa Makubalo from Africa to explain the 4th misconceptions.
Here are the links to some of the studies I referenced:
www.adobe.com/content/dam/www...
www.superoffice.com/blog/cust...
www.smartkarrot.com/resources...
If you want to connect in person:
/ denniswakabayashi

[@pochaboinabhikshapathi6664]

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