Unfortunately When I Thought I Was Done, I Wasn’t!

[@howardharaway2259]

As a hvac tech for 30 plus years, Making hvac equipment more technical DOES NOT make them better. Who suffers. Homeowner. Pick this unit, its super efficient and will save you money on your energy bill. Until something major goes wrong and ALL that savings goes right out the window.

[@angelt4186]

Curtis, just peace of advice. When I have a call back like that, I always clear my mind what I have done before that and start over again like that's my first time been at this system. Just take your time and accept this challenge as a training course where you will learn something new. Something that will make you a better technician next time you bump into a similar system. Don't get upset my friend. It happens to all of us. Now, you know what to do next time you see such peace of Trane. Just example from my own HVAC life. I had a no cool call this past summer. When I went there what I found was a huge mess. Thermostat hanging on its own wires off the wall. A couple of transformers put aside of the unit and the one in the unit was blown up along with a blown fuse. Blower motor not working. Wires disconnected all over. 2 big companies before me were trying to fix the problem with absolutely no success. It took me 3 days totaling almost 20 hours of my own time until I finaly found the stupid problem just like you did on that video. Of course, I couldn't charge the customer the full rate. I lost a bunch of money. But you know what was funny? After a couple of weeks I bumped to exact same problem and I fixed it within 1 hour! I charged accordingly and I knew I haven't lost any money on that previous customer. Lesson learned: Keep doing your best and you are going to become THE BEST!

[@viziobehringer3633]

I love you❤

[@Knightransport]

@angel thats a good point. I am an electrical contractor. Another option if you see a job that is super messy......is just to asses it but dont get your hands in it....and decline it. Sometimes its just not worth it.

[@stephenbullock-yn3vh]

It is what it is.I hate intermittent component problems.great work curtis.

[@vincentgelles3805]

When you checked the transducer in the first video it looked like you had your Fieldpiece probe on the suction line but in the second video when it was out of range you had it on the true suction. Not sure if that would make a difference with the system off and pressures equalized or not. Probably wouldn’t hurt to have ran the system in cooling and checked pressures to ensure there wasn’t a leak. Not sure what was up with your leak detector but I have the D-tek 3 and it’s been a solid leak detector. It has the same sensor as the Stratus, basically the same detector without the ppm display. Maybe it was picking up residual from when you hooked up your probes or maybe it was not working right but I’d want to be 100 percent sure there isn’t a refrigerant leak. I know you will get your customer taken care of. I appreciate your honesty and integrity and I’m looking forward to the follow up video!

[@rodneyjames6335]

That one caught me out to! Replaced brd and sensors but forgot about transducer sensor . Came back 2nd time and worked like champ . Trane seems to be correct about the valves .I’ve never had one go bad. Definitely was a learning experience for me to 🍻

[@HVACGUY]

Thanks for sharing

[@PhilipNation-xm5lh]

Inficon...... that's code for need to spray with soap and look for bubbles. I don't particularly like mine either. Electrical issues from all of these sensors really take time to troubleshoot and don't always test faulty every time. I tell my customers that intermittent electrical issues are very hard to troubleshoot until they fail altogether. My hats off to ya! You always hang with them until done right.

[@HVACGUY]

Thanks

[@hinspect]

I enjoyed the Video but I got lost somewhere. I admire how you work with your customers! Looking forward to your next one. Thanks 😊

[@HVACGUY]

Glad you enjoyed it!

[@flyfliker]

really appreciate the time you take to produce these videos.

[@redneckways1617]

One of the first things I would have checked would have been to make sure the blower was running…seemed like it was going out on high pressure

[@leeross38]

Im not a repairmen but i sure like to watch you work

[@whizzo55]

All I can say is, Wow! Can't wait for the the final out come. Good job.

[@wolfy33789]

that darn thing would be a better straight cool unit than a heat pump.

[@HVACingMyWay]

Had one do that to me in cooling mode had to replace both coil sensors on air handler. The sensors weren’t reading right which was causing the eev To close and pump down

[@danobrien3109]

This is part of the problem when manufacturers start over building equipment. They often end up with more nuisance factors that lead to more complicated problems in the field. This isn’t on you Curtis it’s on crappy Trane engineers ( American Standard ). 👍🇨🇦

[@tedhicks5431]

Like a car

[@danobrien3109]

@@tedhicks5431 amen to that. How do you not put a transmission dip stick in a vehicle ( oh yeah, when you want the tranny to blow due to low oil)

[@tedhicks5431]

@@danobrien3109 No quality in this world at all

[@danobrien3109]

@@tedhicks5431 I agree, manufacturers don’t do quality any more. Make it cheap, sell it for a premium, have it fail right after warranty and repeat.

[@bamatractor]

I started out thinking the stratus was the best leak detector ever made. Not so sure now!

[@deanmartin1966]

Great troubleshooting skills. I’ll be honest there’s no way I could’ve figured that out. Good job

[@tedhicks5431]

Not with spectators over ya shoulder

[@deanmartin1966]

@@tedhicks5431 lol. True

[@WhiteLNF09]

When looking to buy a leak detector I was going to buy the Inficon one like you have. Was told not to by supply house and seeing the issues youve had with it im glad i didnt. Went with yellowjacket

[@catwrangler1613]

simplicity is always the best option

[@kg4muc]

At first when you were getting 0 volts I was afraid the 5volt source from that new board had failed or the transducer was shorted to ground pulling the reference to 0 volts. It sure sucks when diagnostics can send you down a rabbit hole and not to mention costly! But like you said you get the bad with the good. Don’t help that the manufacturers take the long way around to carry out a command! Nevertheless great use of your skills!

[@ronroberts7566]

when you were not reading any dc volts, i noticed you had the fuse block pulled, no 230 volts to unit, but when you had power to unit you were able to measure dc voltage, i think unit needs to be fully powered to perform dc voltage tests

[@dennislyon5412]

But it did have blinking LEDs too, so must have been powered?

[@ronroberts7566]

@@dennislyon5412 yes i saw the blinking lights, not having the diagram, it is possible not powering unit, may affect other circuits, it was clear in video, now main power no dc measured, best to be consistent in one’s troubleshooting methods

[@nicholaspaul4850]

His meter was on ac voltage not DC until he tested it and found 1.8

[@rcinfla9017]

The transducer should have 5 vdc supply from PCB going up to to pressure sensor. Make sure it is not the new PCB 5v regulator not supplying power to the sensor. Normally three wires to pressure sensor. 5vdc supply into sensor, output signal, and common.

[@HVACGUY]

Just replaced the board as well

[@zekenzy6486]

Great Video. Thank you for sharing.

[@HVACGUY]

Thanks for watching!

[@jackedwards7420]

One thing is for sure, that leak detector needs to be thrown in the trash. Anything that is that finicky and eratic does not belong in my equipment, period!!

[@andyvitz]

I wouldn't even use that Leak detector anymore that one just doesn't seem to work

[@jaymz0074]

I worked on a main/sub VRF that had 13 heads that had no error codes on the main upc board but the inverter boards for the the condenser fans all had red alarm lights lit up no error flash obviously they all took a hit from the storm. Got those replaced and went to turn on the power and blew a fuse, ended up finding a shorted compressor inverter board that ddint show itself till the condenser inverter boards were replaced. Whats weired the all compressors would run before replacing the condenser fan inverter boards. Weird stuff.

[@earlestes8649]

Lightning will mess with your mind, thing’s happen you can’t even imagine

[@miker252]

The more complicated a system is the more likely that it will fail. If you had that with a TXV or the bypass check valve, you would probably see frosting at the restriction first thing.

[@Bryan-Hensley]

Those things shut down so tight they'll kill a compressor if it doesn't have a lock out

[@gordonpotts753]

I give u alotta credit for utubing ur callbacks. Honesty.

[@JDT738126]

Love the videos Curtis thanks for sharing

[@HVACGUY]

Glad you like them!

[@DaríoMartínez-w6w]

I've been thinking that maybe the outdoor eev board thinks that the system is running on cooling. That could be why is pumping down on heat mode and saying low suction on cooling mode.

[@Paul-IE-Repairs]

i believe those transducers are a 5v reference(red) signal and white should be the return, black wire is your common ground. Those are common to get flaky and go bad, but i would remove the sensor load and ensure that there is a stable 5V being sourced to the sensor.

[@Eddy_HVAC]

One day i wish to get to your diagnosing skills. Quick question how did you get over talking and recording to yourself infront of customers. I just started recording and i feel a little nervous still even when i try to record around my coworkers? Any tips on how to make videos more interesting like yours? Thanks curtis your a big inspiration

[@HVACGUY]

Talk to the camera like you’re talking to your viewers. Cause you are.

[@jaycrypto-ns7vs]

both points to check transducer are on the board (other test point was little dot above its wires). also I've seen some that show correct metering when the systems not running but way off while running (fun fact) I'd ohm out the stepping motor. Not sure if it shows how to in that book but it's normally in the air handler service guide.

[@tedhicks5431]

Gut that thing install txv both install a standard defrost board

[@derick441]

I would be checking that evap coil for leaks. Not a fan of that 2 stage junk.

[@gordonpotts753]

Heat pumps can b ur best friend or ur worst nightmare

[@Almtyhalfbreed]

I wish u were in south carolina

[@Hvacstuff89]

Need follow up!

[@denisvigil1538]

Curious what it turned out to be? Definitely take your time. Looks like you get flustered and lose sight. Keep it up. Work harder

[@jhatfield2755]

U concerned me with reversin valve for a second

[@jhatfield2755]

I guess your used to working on alot of rheem

[@craigbraswell4269]

I hate calls like this, they cost $$ and your boss doesn't like it! (If you have a boss, like I do).what can you do? Just an expensive training session. I've had these calls and it makes you wonder if the customer thinks you are incompetent, when you know you're not. We all go through this from time to time, especially as technology pushes forward and there isn't enough training on the subject for all of us. Good job though, im learning from your mishap as I've not run across many EEV issues yet. Can't wait for the follow-up!

[@davidb2438]

The first time you measured your meter was set on ac voltage not dc voltage when measuring sensors, the second time you measured you set meter right.

[@رافدرائع]

A problem in the compressor pulls a high current, so the control panel gives you an inaccurate reading

[@JesseDoesHVAC]

How often are you cleaning the tip?

[@DaríoMartínez-w6w]

Do you check you are not getting a O call on the indoor unit? If the thermostat is sending an O call the indoor evv is gonna meter the refrigerant and will make the system to pump down.

[@DaríoMartínez-w6w]

That's what I thought but it's clear that the outdoor eev is stuck closed because it's freezing. What I believe is that the outdoor unit eev board could be receiving an O call on heat mode and makes the eev think that the system is running on cooling.

[@38mullet]

feel for ya brother this new stuff make you pull your hair out hang in there

[@kens.3729]

Hopefully the Customer is Aware he will be a Paying an Additional Fee for Talking to the HVAC Tech while he is on the Clock. 😬👍

[@MariosACandRefrigeration]

I think you still have a refrigerant leak,you lost the charge again.before you could not reach desired micron level.recover and weigh charge.

[@38mullet]

why is your watch band so thick do you have a pet falcon

[@rubencontreras8985]

Another call back damn

[@chrisscott1547]

The added complexity of this unit will eat up the energy savings over the unit's lifetime. Too hard to troubleshoot - especially when it gets some age on it.

[@Dmcbigboy8687]

Seems like you have a bad reversing valve. Valve is getting mid seated when switching back and forth. Especially in Heat mode.

[@brad6566]

Just curious. The 9 flashes was for low superheat, problem with " indoor eev"?

[@HVACGUY]

Yes, but we were running in heat

[@brad6566]

So it should just bypass outdoor eev

[@nathantilly3539]

so what was the fix Curtis? also I maybe missed how it cost you? did you refund / not charge for the previous work?

[@HVACGUY]

I’m only going to charge for repair that fixes the situation. Anything else wouldn’t be fair

[@nathantilly3539]

​@@HVACGUY fair play, good man, nice to see! Sucks to take a hit but that's how you keep yourself honest and customers coming back!

[@georgegibbs8696]

The more you over engineer the plumbing, the easier it is to stop up the drain.

[@CuTi69]

Im not a technician so is the board problem?

[@Bryan-Hensley]

Sensor most likely

[@harrydickson4575]

👍👍👍

[@TNHVACLIFE]

Ted he need some help help him out Ted

[@USA-GreedyMenOfNoIntegrity]

You really like working weekends don’t you? If my customers can’t wait with the mild weather we’re having they can find someone else.

[@HVACGUY]

It’s a job I just did, and it ain’t working so, yeh I offered to go out today.

[@JesseDoesHVAC]

Welcome to integrated pcbs! P.I.T.A

[@karellodewijks4971]

😊😊👍👍

[@Gutter-Snipe]

ORdER THE THERMISTER "TEMP sENCER> AND CALL IT A DAY. it was just a 15 dollar part

[@Gutter-Snipe]

Sorry transducer just like the thermistor dose not have a range what

[@rolytech212]

That’s a $900 leak detector. Get your money back. I think you have it backwards, it beeps when not detecting a leak 🤣 as you pull the sensor away it beeps

[@MtPockets14U]

Have same issue, when you move it to quickly it sounds off, like it's detecting a leak. Such a pain in the ass

[@rolytech212]

@@MtPockets14U but then is detecting movement not the freon

[@clivejoyce9437]

That leak detector is as useful as a solar powered torch ! Big hello from the UK, keep up the excellent work 👍👍👍

[@wizzkidelectronics]

unreliable tools are the Bain of my existence

[@38mullet]

i hate trane eev valves pos

[@ShiYushi]

I hate Trane in general 😂

[@Bryan-Hensley]

​@@ShiYushithey have been going downhill for over a decade

[@inertiaspinner555]

I tell customers Carrier Comfort or nothing. Then I tell them if they tell my boss I’ll deny I said it lol

[@Bryan-Hensley]

@@inertiaspinner555 I love Carrier, I make a ton of money working on them..

[@Shawn_RHVAC]

Next time try zeroing it out away from the unit

[@a.jacobson2932]

WTF does this channel have Tampax commercials?...Please tell me what im missing,...?...Was expecting Dewalt or Milwaukie or even Trane commercials but Tampax?....

[@robalexander7348]

Well Curtis, what can i say,that was a unfortunate result for you 🙄 Au

[@HVACGUY]

No joke. But, that happens, gotta take the good with the bad.

[@michelgrenier1878]

A job that never ends and loss of time and money ; That calls for that big screwdriver with all the burn marks on it ? Then sell a new unit . Ha Ha !

[@robertlamey7612]

Throw that detector in the garbage lol