UnitedHealth CEO Andrew Witty testifies about cyberattack | CBS News

[@jimmyt2810]

I work for UHC and this guy is a slime ball. They laid off soooo many domestic workers in favor of moving work offshore which makes it way more cumbersome for members.

[@JohnMAdams-nl9zt]

“Due to higher than normal call volumes we are experiencing longer than usual wait times. Your call is important to us. So listen to this junk hold music for the next 90 minutes and jack off.”

[@survive-1-day-at-a-time]

Both Health”care” and financial call centers lay off their domestic workers and outsource their business overseas.

[@kflow106]

Thank you for saying this.

[@SnowyCountryChicken]

@@JohnMAdams-nl9zt Empower Financial does this. I have snapshots of two hour waits. This was after my mom died in 2023 and every time I had to call, I would wait and hope that when the call finally picked up, that no one would hang up.

[@Oneness100]

Glad I don't use them.

[@jane84321]

Jail Andrew Witty for corrupt business practices.

[@grv91vr23]

yes he was the former CEO (2008-2017) of the MOST FINED PHARMACEUTICAL company GlaxoSmithKline (look it up 'most fined pharmaceutical company' and now in denying health claims. This guy has blood on his hands

[@richinoable]

Yeah but it doesn't work that way

[@davidhunternyc1]

Andrew Witty just put a target on his own back. For everyone who's been denied healthcare, this is what fear feels like.

[@LanaDell077]

We need SINGLE-PAYER healthcare! Enough with these for profit insurance companies. We don't need them!

[@michaelpalus7929]

And the CEO KEEPS HIS MULTI MILLION DOLLAR SALARY AND HIS BONUSES KEEP GETTING BIGGER.

[@w5winston]

Well, Not Bri-bri's❤😂🎉😢😮

[@alexrebmann1253]

Just like Boeing

[@lynnbarclay4241]

Our office was affected by this. United Health Group owns the clearinghouse called Change Healthcare. The clearinghouse works behind the scenes of our behavioral heath office software processing & paying claims. I can’t describe the chaos this caused. We have 17 providers not to mention residents/interns generating 80-100 claims a day. This went in for months & when they did start getting offices back online, mental health offices weren’t a priority. We then found out they’re being extorted for more money. We’re still seeing the affects of this because military insurance, Humana Military, still hasn’t switched clearinghouses so there’s no end in sight to when we’ll get paid for those claims since we have to provide continuity of care for our patients. It’s a gigantic mess. We were all lied to. This wasn’t just an ATT hack but much more.

[@honeste6652]

Welcome to how patients must feel after getting billed by both the insurance companies and their providers. Your healthcare system should socialize.

[@lynnbarclay4241]

@@honeste6652 We can only bill what the patient is responsible for & nothing else or we’ll be in breach of contract with the insurance carrier.

[@hbennett5640]

insider trading...investigated by DOJ..... some people better go to jail this time unlike the economic mess of 2008

[@JohnMAdams-nl9zt]

Why would execs spend necessary $$$ on data privacy when it might have a negative impact on shareholder value and this jerk’s bonus package?

[@emisabat060281]

As a provider, I can say this is the worst insurance company of them all. They have had multiple lawsuits against them in the past and continue to be negligent and care only about profit while treating providers terribly. I refuse to accept this insurance. What is unfortunate that some providers don't have the luxury to not accept them, because they control so much of the market and continue to get bigger and bigger, buying other plans.

[@knowptr]

y u so mad bro???

[@jo4n11]

@@knowptr they SUCK.

[@Seanpfree]

1:14:18 Senator Lankford is wasting his breath. This CEO doesn't care that they've made healthcare IMPOSSIBLE. CEO is thinking, "Why, they can just pay out of pocket if it's that important." We cannot afford and have given up on buying first homes, cars, kids, and now healthcare is out of our reach unless you're retired or in the top 10% of earners. This doesn't end well for the nation.

[@Itsme-jv4cd]

And if you are retired Medicare Advantage plans are worthless. They don't cover anything and they drop providers without giving you any warning. Its only adequate if you are extremely healthy and never run into a health problem the rest of your life. Once you make the mistake of signing up for one of these plans your life is now held hostage. You cant get the care you need and You aren't allowed to get out and get a good coverage with original Medicare along with a medigap plan .

[@jo4n11]

*THIS*

[@JohnMAdams-nl9zt]

He’s also thinking “I hope I can make my tee time.”

[@alexanderphd]

I’m sure he was paid on time and in an efficient manner. You’re all talking as if this is past tense. We providers are still dealing with the effects of this.

[@musicloverinslc]

I feel your pain. I worked for this company long time ago in a leadership role, and it had the worst culture and processes in place. Even after I raised security concerns, no one bothered to address as the folks at every level were incompetent! Hey United Healthcare, get talented people in right positions, who can envision issues like 9-12 months in advance and are proactive and NOT reactive! This is prevalent with the folks who came from your small companies acquisition's!

[@NicoleKINDRED-mg2we]

Good luck getting the loan from Optum we were only offered $1,180 that did not cover one paycheck for a staff member let alone any bills. UHC is still sitting on ALL my claims from February 2024 and for one of their affiliate’s claims have been sitting from April 2023. UHC is paying the slowest in this crisis and has no handle on their true picture of their business and/or business practices of their affiliates such as Optum. FYI We were 100% affected by Change Healthcare and are still only 60% back up and running as of today two months after the attack.

[@jameslambert6974]

This is another person who needs to go away! Permanently!

[@Lukas-lp2fz]

reported and called the police

[@Itsme-jv4cd]

Can we sue UHC for breach of HIPPA confidentiality?

[@jo4n11]

*WE NEED TO.*

[@SaintJoanOnJonesSt]

Thank you, Rep. Wyden!

[@maureenbergin3453]

Some good points being made but I can’t stand to listen to some of these politicians grandstanding.

[@Seanpfree]

53:07 WTF Why was that part clipped out and deleted??????

[@mrad6529]

These are lawmakers and allow companies to get this large. They are thr problem as companies goal is to grow.

[@w5winston]

How many senators asking questions have this guys checks CASHED??

[@DesertRascal]

UHC is the 30th largest economy in the world. They can easily afford the best Information Security on the planet.

[@brickoutside]

I know a person that works for them. The company wants to offshore tech to India. Like the most of the tech to India. This is hilarious to watch backfiring on them.

[@musicloverinslc]

@@brickoutside - yes, I had offshore teams and most were horrible! All they do is politics and not do the actual work! I was tired of this crap! The only way to fix this from not happening again is to have right folks in every position and not the people who come from small acquired companies, as they don't have the skills to foresee the future and have strong leaders!

[@CrashCat2]

They spent a ton on infosec. But all it takes is a little tech debt and you're toast.

[@DesertRascal]

@@brickoutside Onshoring staff with H1B is no better. Desperate overworked foreign nationals who will say or do anything not to violate their work visas and have a shot at impressing their families. I worked at two massive corporations proudly displaying "AMERICAN..." in their business name...LOL, they replaced their entire onshore IT staff's with H1B from India. SMH

[@emisabat060281]

It's like they did it it on purpose, so they can keep provider's money for months, putting some small practices out of business.

[@voltage2773]

How many CEOs does United Healthcare have anyway?

[@EKSKE]

I’m here from the future

[@uknowbreeze6]

Came here after Brian Thompson got killed👁️🐰🕳️

[@w5winston]

Me too. It's still funny.😅

[@loral10311]

they let me know my information was compromised from my doctors office in December, this happened in May.

[@joycehardney1235]

We need to be protected. Thank you for taking notice and please protect us. I hsve united Health Care.

[@jo4n11]

leave.

[@Georgina602]

Thank you, Mr Wyden.

[@RobertMichaelTodd]

He must be really scared now. Good.

[@chasedavis2358]

This one is for Mario

[@Reikiandblueprint]

No one has stopped UHG as they continued to monopolize various aspects of healthcare.... let's guess... financial benefits for those who could have stepped in earlier.

[@jo4n11]

He should be in jail.

[@peterrao1]

Not sure how the sale of UHC to acquire Change Healthcare even went through couple years ago! They now have access to contract and reimbursement rates for other insurances/payers.

[@henrydwaldingjr3103]

One has to wonder the huge number of people who have died because of his company’s refusal of proper medical care for them . All for profit . All for money . How much blood does he have on his hands ? How many deaths ?

[@barbarahopes4341]

So many hospitals have been blackmailed to pay these hackers off before they can even access their MRI machines are there CT scan machines

[@mikewillett4024]

Poor security indeed. Some fool hacked into wife's account and she lost one month of RX coverage... SOMEONE needs to be FIRED!!!!!!!!!!!!

[@jo4n11]

They use call centers in Philippians. WONDER HOW THEY GOT HACKED.

[@nabi5864]

THE Boss of the one that was marked

[@w5winston]

🤭

[@antoniocalhau4711]

This is a two decades old problem, and still going on.

[@andrewscott8276]

At the very least, here’s the #1 candidate for deportation.

[@sergeantenglishbeginnersen7749]

Corruption works together

[@spongechuck14]

WE THE PEOPLE DEMAND SINGLE PAYER HEALTHCARE

[@moniqueblanco387]

They are mad because United Healthcare buys out providers, pharmacy and others but why not be mad at the one's that sell out, if it's not UnitedHealth it will be other's such as Molina, Blueshield etc

[@dosesandmimoses]

Madams and sirs of the committee. Respectfully, this issue is systemic and responsibility falls on not only the businesses but also the regulators. I have faithfully watched three years of hearings that do not achieve the results the committee expects. I do believe that ultimately, there is no privacy on networks. Doors imply privacy; keyboards do not imply privacy. This is a far larger issue to which we all should pay close attention to; has a moratorium been suggested to hear from the citizens that are affected via their votes? I understand this is a sensitive issue and appreciate all of your service and discourse.

[@BarbaraFerdon]

Terrible to hear 👎💔💔😢

[@kflow106]

Ohhhh...so they basically had warning that people are/ were mad. I see.

[@richinoable]

In Wake of Killing, UnitedHealth CEO Admits 'No One Would Design a System Like the One We Have' Then he cashed the check

[@bobgardner8893]

Put this 'man' in prison.

[@esenci-aleart2631]

Talking to anyone in any department for providers or for the patients themselves talking to someone overseas who doesn't pronounce English well makes it impossible to complain to them. They only serve to rip us all off. They have to go to jail.

[@tomuchfortwo]

More and more and more and more talking. Less and less and less accountability.

[@barbarahopes4341]

Oh no ugh 😫

[@barbarahopes4341]

They had minimal multi-server cyber security. As you heard they need to have a cybersecurity expert on committee bored.

[@AcmePotatoPackingPocatello]

Blame China or Russia .

[@joycehardney1235]

We dont need to be denied what we need because of these cyber attacks.

[@jo4n11]

But that's United Healthcare's response - deny benefits. No explanations, no excuses, just lies.

[@Starfish2145]

UHC sucks

[@HankWhiteman]

15:36 - 22 billion in profits in 2023. Probably couldn't afford MFA.

[@bethoumyvision1346]

272 billion

[@w5winston]

Charming accent...for a merchant of death! FREE LUIGI❤😂🎉😢😮😅

[@sergeantenglishbeginnersen7749]

If you work for the government, you get prime gold insurance but if you’re on the welfare system I didn’t know meat on the bone

[@willyg8572]

cool vid!

[@chucknoris406]

How do you blame the insurance company for something someone else did?

[@barbarahopes4341]

Because UnitedHealthcare did not update their cybersecurity systems .They are now working on system updates.

[@adamm2091]

​@fernandoazouth8501 squatting laws certainly abuse this 😂

[@adamm2091]

​@@barbarahopes4341This is patently false. They are required by HIPAA & CMS to update and maintain their systems and undergo audits regularly and frequently. Just listen to Senator Tillys questioning and Mr. Witty's response. You cant say they havent updated when the law literally makes them do it so they can conduct business.

[@adamm2091]

​@@barbarahopes4341 this is patently false; CMS & HIPAA laws & auditors wouldnt allow it.

[@barbarahopes4341]

As of right now I have received notice from United Healthcare that they are up dating their system. But due to this update we will not be able to make appointments for the next two weeks.

[@barbarahopes4341]

Time to get Life Lock 🔐

[@signalfire6]

They're probably the hackers.

[@barbarahopes4341]

They wouldn't have to hack their own system they have all the information.

[@sergeantenglishbeginnersen7749]

And you contacted the FBI which is you see you didn’t contact anybody

[@ErlindaMacasero]

Amen

[@sergeantenglishbeginnersen7749]

I wonder how many tents they drive by on the way home

[@jodyroeser4363]

Where are the people that love this company….any takers here?

[@TheFaxmachine3000]

Grassley asked the only good questions

[@sergeantenglishbeginnersen7749]

And he gives loans predatory loans like the same day loan company

[@G.G.276]

Galatians 6:7. GREED RUINS GOOD!

[@RubyRedDances]

What's with the crappy intro to this video?

[@sergeantenglishbeginnersen7749]

You talk real fast like a city slicker

[@davinxi5926]

They guard those abortion clinics with data facial recognition and badges, and finger prints scanners but can’t actually fix their own basic cyber security door lol 🚪

[@maximilian333]

"We are legion. We do not sleep. We are Anonymous"

[@Nick-ei6em]

well after what we know about unitedhealth today... esp after everything predotory they have been doing over the last 30 years to force doctors into payday loans by denying claims, I feel this dude need to be the next cute mans target.

[@sergeantenglishbeginnersen7749]

I wonder how big your mansion is I don’t see you living in a studio apartment

[@sergeantenglishbeginnersen7749]

This guy gets company cards from the government probably a lot of money under his belt and he’s talking fancy like

[@RobertMichaelTodd]

#EATTHERICH

[@sergeantenglishbeginnersen7749]

All those people sleeping on Cole sidewalks. Then they get to use the insurance healing there cold backs

[@elliottbailey2522]

this is the lead up to banning computers... like they ban guns

[@sergeantenglishbeginnersen7749]

He talks fancy like he has a good education for stealing

[@christinec.6685]

He is from England - was a healthcare big wig over there.

[@jo4n11]

@@christinec.6685 Well - HE SUCKS IN AMERICA

[@VictorVentriloquista]

Russia did it huh? 😅

[@DAVIDMITCHELL-z6e]

1701

[@signalfire6]

Within HOURS they called the FBI? It should have been within MINUTES.

[@sergeantenglishbeginnersen7749]

Use some of that Ukraine bunny

[@DAVIDMITCHELL-z6e]

100

[@DAVIDMITCHELL-z6e]

14

[@DAVIDMITCHELL-z6e]

11

[@DAVIDMITCHELL-z6e]

1001

[@DAVIDMITCHELL-z6e]

1

[@sergeantenglishbeginnersen7749]

Are we talking that Obama crap

[@nicolem889]

What an insane statement

[@deannacarpenter6283]

No!

[@cameljoe212]

Look at this tapeworm wearing a suit and speaking, just wild

[@antoniocalhau4711]

All this reminds me of Lord Browne, BP, and Macondo. An example fro another industry!... en.wikipedia.org/wiki/John_Browne,_Baron_Browne_of_Madingley