Unleashing the Hidden Power of Tickets in HubSpot Service Hub

[@sopatisserie1282]

I would like to know if I can create ticket list with the free version? Thanks so much for sharinng your knowledge.

[@KiwiCreativeInc]

YES! Build an active, contact-based list (just like usual), but instead of filtering on Contacts in the dropdown, select Tickets instead. From there you can select ticket properties to build your list upon.

[@REDEEMINGGLORY]

Friend please keep the camera a little higher. The view will be better for the viewers. Nice video though.

[@kaden2985]

🙌 promo sm

[@858socalworks]

Great video thanks. didn't know about the inbox auto ticket, nice feature

[@AliveStudiosZoo]

Thanks for taking time to record and post this! Questions: 1. Do you have to be a paid user of HubSpot to create a Support Ticket system with input coming from a tech support web form? 2. Do ticket assignees have to have paid HubSpot accounts? 3. If so for either, what is minimum paid amount? THANKS!!

[@KiwiCreativeInc]

NO, you do not need to have a Paid Service Seat to create or manage a ticket, no matter whether it's created via form submission, shared inbox message, or manually. Paid Seats do get additional features (Playbooks, Documents, Snippets, etc.), but any user can use the Ticket feature as long as their permissions grant them Ticket access. Ticket assignees DO have to be a HubSpot user, but do NOT need a Paid Seat. They can just be a regular ol' user, just make sure they have Ticket access in the permission settings! The Pro Tier of Service Hub comes with 5 Paid Seats. You can purchase additional Seats in any increment if you need them, but I recommend trying it withOUT additional Paid Seats. You may find that you don't need to spend any extra money, and if you find you do need your users to have Paid Seats, HubSpot will always sell them to you, anytime of year. If you'd like us to help you negotiate a better price with HubSpot when you're ready to purchase, feel free to reach out at [e-mail]

[@AliveStudiosZoo]

Thank you for taking time to answer! We will explore some more. @@KiwiCreativeInc

[@yusilios]

Thank you, great overview.

[@danielcook2911]

Great video - thanks

[@gabriellabrasileiro5435]

Thank you! You helped Brazil 😊. Do you know if is possível measure SLA using manual tickets creation?

[@KiwiCreativeInc]

Yes! Step 1: Update the ticket property "Source" to include whatever value you want to indicate manual creation. Step 2: Instruct your team to select the new value when manually creating tickets. Step 3: Create a new ticket report as shown here --> www.loom.com/share/e2ad3387d4d947f6a3ab9875a3589bc1?sid=8cd36517-56e5-4966-bf92-556817e40718

[@gabriellabrasileiro5435]

Thank you!!!@@KiwiCreativeInc