Unpacking a Celeb Favorite, Aspinal of London: Style, Price, and Leather Seems Right, But…

[@AspinalofLondonUK]

Dear Mr Leatherstein, Thank you so much for your visit to our store in Regent St, London. We hope you enjoyed it. Thank you also for your very fair and positive review of our products in general within your full video on KZbin. Naturally myself and our team are extremely disappointed that in the bag you examined a stitching fault was evident, which somehow as you say was not picked up by our QC. Please let me assure you and all our customers that in a never ending spiral of cost pressures, Aspinal strives tirelessly to provide the very best quality and beautiful products at a very fair price point. Aspinal is proud of the superior quality of our leathers (which you kindly mentioned), the linings and materials we use and of course our craftsmanship. We hope you will find another opportunity to learn more about Aspinal and our continuous efforts to achieve the most beautiful highest quality products we can. Best Wishes Iain Burton Chairman

[@alisonhewitt1753]

Wow! I’m impressed that you took the time to review his review and respond to it. That suggest to me that you really do care about your products and your customers. I’ll never be able to afford an Aspinal bag ( or any other high end) but if I could your interaction with this leather artisan would definitely encourage me to buy from you. Sincerely - well done.

[@juliadecadenet]

I buy your brand all the time and plan some unboxing. I did not like your recent large price rises but for me quality has always been great. The BEST place to buy with friendly staff is your Selfridges outlet. It’s my go to.

[@tanner.leatherstein]

Hi Mr. Burton, Thank you for your kind comment. I am aware of issues like this happening in manufacturing of leather goods as I do it myself but your response shows me your sincere care for your brand's quality. It is unfortunate that one of these problematic bags came to my hands but I hope this will help as an acceleration point to find and address the causes of these issues. I truly appreciate your hard work providing value for the leather consumer. I am looking forward to doing other reviews in the future with your other designs and leathers. I wish you and your team all the best! Cheers,

[@steven_ryan]

Thoughtful response. Might have to check out the bags, myself! 👍🏻

[@cat-bi2qn]

I m really impressed too. I was striking off this brand from my shopping list after this video, but luckily i read comments and found this. I m gonna give this brand another chance.😊

[@hellper198]

I hope someone from Aspinal of London see this so they can sort out the quality control issues. When 1% of these production errors getting through, then they should consider more if not all of these lapses in quality are slipping by.

[@tanner.leatherstein]

I hope so as well. And being in production myself, these things may happen but as soon as managers realize it, things can be done to prevent them going forward. Thank you for your support!

[@Commentator541]

😂 I am pretty sure they just batch order these things.

[@katarinatakacova5706]

In summer i ordered sunglasses, and the case arrived empty 😂 aspinal fixed the bizarre case, their customer care team was absolutely lovely! But it made me wonder if they expanded too fast, and struggled with their supply chain. Sending love to team Aspinal

[@tanner.leatherstein]

Glad to hear the issue got resolved immediately! I agree, their staff is very friendly and approachable

[@SalimeMehtap]

Thank you for the review. I have been asking for this for ages. Have been buying their products for years. I always get compliments from my friends. Service in their Regent Street store is impeccable.

[@enchanting10]

I bought one of the lottie bags last year. I bought it at a discount. It's not on clearance. It was just on sale at that time. So I assumed there is nothing wrong with the purse. I also sent a message to customer service to verify if all purses will come with dust bag. They said yes. My order arrived packaged well and beautifully. But unfortunately the dust bag is missing. I messaged customer service chat to ask for my dustbag, but this time they referred me to email because they said they dont handle post-order concerns via chat. That's odd. So i sent email and made at least 5 follow-up yet nobody ever responded. While waiting for response, I decided ill just use the purse since i like it anyway. As i inspected it, I noticed there's lots of left over glue on the front where the hardware is and on the other areas where the stitchings are. It's awful. So I sent them another followup email. I said since they havent responded to my emails and now I noticed quality issues, I would rather just return the bag. This time they replied by saying I need to pay for return shipping. I told them I'm returning only due to quality issues, I asked why should I pay for return shipping. They never responded back. It was awful. Never again and i would never recommend this brand.

[@tanner.leatherstein]

that's sad to hear. errors may happen but not being able to fix them at the CS level is not a great way to cultivate a brand at these price points. thanks for sharing

[@picklesmith1972]

I have a couple of their bags and have no issues but I have had issues with their customer service in the past. Strathberry customer service is far superior.

[@k.s.h.2455]

Yes, before I attempted to buy their products. I googled it, and they barely have any customer service.

[@seagreen2034]

@picklesmith1972 It’s funny how we all have such different experiences. I’m in the U.S. I bought a Strathberry. Wasn’t impressed & initiated a return. It cost me over $200 to return the bag. Never again.

[@BLS5281997]

I've been waiting for this! I got a portobello bag and bifold cardholder on clearance and I've loved it. It's holding up well and it's a joy to use.

[@lauracorcoran3183]

Another fascinating review! I really enjoy these and have learned so much from your channel. I appreciate your attention to detail here because these are things anyone could easily miss, but at this price point, the consumer and brands should consider. Also, more brands should add, along with more details on the leather, where the product is made.

[@redwood1966]

Thank you for your great videos! Could you please do a Mulberry bag review? Since they make bags in multiple locations like Aspinal, I would like your thoughts on a bag made in England like the Iris. Thanks!

[@ЮлияПроценко-к6п]

Thank you so much for this review. Love your videos. Great choice on the wallet you bought, got the same for my husband this Christmas. This brand is perfect for gifting with their lovely packaging. Aspinal has been one of my go to brand for years and I love all their bags. They are super classy and elegant. One of my favourites are Mayfair for the evening and London Tote as my work bag. They all age very well. Shame about the stitching on this one, surely this will be looked into. Went and checked my bags after your video and they are all good, maybe just an unfortunate one you bought. Read also some comments about Customer Services, my experience was really good, never had to chase and all questions were answered. I will continue to be a loyal customer to Aspinal after my personal experiences with the brand. Waiting for your next review.

[@tanner.leatherstein]

I'm thrilled to hear you're enjoying the videos and your positive experience with Aspinal. Their blend of elegance and durability makes them a staple for any occasion. It's regrettable about the stitching, but it does seem like an isolated incident.

[@bethanyanderson1745]

Hope you intend to provide an update on your wallet after 6 months and then after 1 year. I purchased a Gucci wallet for my husband but its corners became worn looking after a few months. It was a simple bi-fold which he carried in his back pocket. He purposely only carries abt 4-5 cards and a few bills to avoid a George Kastanza bulge. (Seinfeld reference)

[@iguessitslydia]

I was looking forward to this video! Thank you! I would love a review of their black Large Lottie Bag and their black Mayfair Bag to see if the bestsellers are worth it😍

[@tanner.leatherstein]

may be the Mayfair should be next

[@lingscookingescapade]

@@tanner.leathersteinIn the lizard print please 🙏

[@Ad_Astra2023]

Aspinal is one of my favourite brands, so I was a little scared to click on this video since I have quite a few bags from Aspinal that I collected over many years. Thanks for sharing this video. It was so intriguing to watch your professional opinion on them.

[@gingermcshane84]

Oh I’m so relieved!! I’ve bought a preloved hobo bag from this brand and reading the label “made in turkey” was a little unsettling bc in the site they were like boasting about their English craftsmanship! A lovely bag tho!

[@tanner.leatherstein]

As far as I learned brand is trying different places to make their bags perhaps for cost reduction reasons. But the challenge will be ensuring the consistency of the quality and this was the perfect example. I think their idea is right but more care is needed in the QA with such broad production network

[@joycei9660]

I was waiting for a video on this brand and I appreciate your excellent work! ❤❤❤

[@tanner.leatherstein]

You are so welcome!

[@deepdip2010]

I have Aspinal and I loved it. Please review Lalage Beaumont.

[@lianadibiase6841]

Very helpful information your videos are so informative which helps us make decisions on certain brands 😄

[@SusanSaysSomething]

Please do Launer

[@wanderall2712]

Oh yessss!! If they can get a Royal warrant, they surely have something special. Would put a comment requesting this brand as well so that Tanner can notice it.

[@Mskiki292]

Love your reviews. Very informative an useful. Could you please do Mansur Gavrel?

[@tanner.leatherstein]

I did one last year but will do a better one this year with this long video concept. thank you

[@LSSYLondon]

I bought an Aspinal trunk bag in crocodile print and it is just so lovely. Even though I got it second hand the quality of it was so high that I am very excited about going into the stores to purchase something new for the Holidays!

[@tamaralopicic4866]

Do You stil consider to desact a SENREVE bag? Thx

[@audreyandrea460]

I recently made my first Aspinal of London purchase and the quality of the design blew many other mid-range bags like Coach out of the water.

[@janicehaskins6865]

Thank you for this review. I have two Aspinals bags purchased two years ago. The small London Tote is really well made and the leather is wonderful. The small Lottie bag in Kavair leather is nice, but not quite as impressive as the London tote. I think with these QC issues, I will wait until I go to London before further purchases.

[@tanner.leatherstein]

Thank you for sharing your experience!

[@kagitsune]

That redone stitch line reminds me of my time as a process engineer in apparel factories. We never worked with leather, but depending on how the stitching teams would be penalized for mistakes, many would just not bother to report it. I wouldn’t either, who wants a manager yelling at you or docking your pay for what was ultimately a badly-designed process or workstation?

[@tanner.leatherstein]

great insight. Perhaps this is the result of such penalty system at a leather workshop. The problem with leather is that needle holes are irreparable, they stick out like sore thumb unlike most fabrics. The piece has to be replaced...

[@kagitsune]

@@tanner.leatherstein Exactly. Production management and design have to build a process where mistakes are difficult to make (templating) or are low cost to replace (order of operations). This or the brand can build the cost of mistakes into their pricing structure.

[@HeartsAndJack]

I purchased a bag from them online and I was extremely disappointed. Bag was a new style (not on sale either), didn’t came with a box, dust bag was too small for the bag (the handle was showing so certainly you can’t keep your bag from getting dusty AND the metal clip came apart BEFORE I can even use the bag. No more Aspinal for me. My TOGO HELEN will be my new day-to-day bag and now awaiting for the viola that hopefully in the future, will come in Togo.

[@AnythingBtOrdinary91]

Small Suggestion for your own line of stuff, updating your wallets to be RFID protected. I haven't seen many real leather goods made with RFID protection.

[@suzyq7725]

How should the corner stitching look so that ee know what to look for?

[@mrgrape2166]

Thank you for educating all of us.... Maura in Ireland.

[@casebycase_904]

My mayfair bag was beautiful but the handle is screwed on & it fell off in a yr. I don't carry much stuff so i was shocked

[@catherinehargrave9539]

I have ordered from and shopped at Aspinal of London for bags, SLG and scarves for 20 years, I find the quality superb. I still have them all. Always durable, chic, and a pleasure to carry. I’m shipping for a new Mayfair now.

[@kadirkaya2790]

Great video love it 👏👏👏

[@SalmaElAoudati]

I am disappointed with the quality of the Mayfair bag I purchased from Aspinal of London. Within a year, the handle detached, the metal hardware changed color, and the metal from the belt fell off. Despite the company's promise of long-lasting, luxurious products, I was informed that I am not entitled to a repair because it had been over a year since I bought it. Additionally, I was expected to cover shipping costs for the bag to be assessed. I am surprised that there is no guarantee beyond one year for a product marketed as durable and designed to last for decades. The bag's design is stunning, but the quality should be better, and I think they should repair it for free and cover the cost for shipment, at least if these damages happen within the first 5 years, out of service and because these damages shouldn't happen to a bag of supposedly so high quality. I never sent it to them, they didn't have good customer service via e-mail. The worker didn't acknowledge the damages, and didn't tell me what the price could be If I would send it. I didn't find it fair to pay to send the bag not knowing anything more.

[@HebnerMina]

the bbkbags would be super cute during the fall with a nude or tan or even tonal outfit! i’m thinking a tan wool coat with that bag!!

[@Elizabeth_lowkeyluxuries]

I have two large Lotties from them and they are beautiful. The customer service has always been responsive to my questions, I did let them know that the automatic shipping notifications did not happen like it says in the confirmation email so I had to be diligent checking that. I had a stitching issue with one but I opted to keep it as it was a sold out piece and I had purchased it at an amazing price.

[@mrgrape2166]

Hello Tanner. I would like to ask you a question, please. Is it possible to add feet to a bag? Would a cobbler be able to do this? I have a large Max Mara bag that can get heavy at times. I put it down on the floor most of the time and it's starting to show the wear. I don't expect a definite answer, I just want your opinion please. Thank you, Maura in Ireland.

[@purlomen]

Would love to see a mulberry review if you haven't done one yet. Another British brand and seems like better leather quality?

[@ashtil8322]

Imagine buying a bag worth 500$ and finding out that the stitching was done haphazardly and realizing that the needle punctures was caused by a craftsman mistakenly stitching the wrong way and decided not to redo everything but to restitch the other way. 500$ is still 500$ that came from a person’s hard work.

[@alvarocolindres4764]

Hi can you do a video about Mark Jacobs and Tory Burch please thanks!

[@jseay89052]

He did MJ already 😳

[@lindap7719]

Thanks again, Tanner!😊Would you review Frye handbags? 🌻

[@tanner.leatherstein]

I will. I used to visit their store when I lived in Chicago. I am curious to do a review now.

[@lindap7719]

Wow! Thanks so much! 🎉

[@graceazkend407]

Can you review strathberry please.

[@tanner.leatherstein]

I have reviewed their Nano tote, you can watch it here: kzbin.info/www/bejne/eKHXg2d6odeqbLc

[@mae5407]

Can you also do a review of Mulberry?

[@liayesung5721]

Could you also check out the brand named A.P.C.? - they are actually quite popular as well

[@tanner.leatherstein]

Yes, they're also on my list and one of my priority brands to review! Hopefully, we can review it before the year ends 🤞

[@Urban-Mooose_Mom]

What is the red envelope bag in the background?

[@sergio90033]

Please check out Frank clegg leather.

[@terriberrens2144]

Love your videos ❤

[@tanner.leatherstein]

Glad to hear that ☺️

[@SchlichteToven]

Maybe the person putting the bag together redid the seam because the person in charge would have fired them or docked their pay for making a mistake.

[@transuranicelements1335]

Another great review. I do hope they heed your advice about QC on other countries. Will tou olease do Tanner Krolle? Ihave a couple of their bags which I bought 20 years ago and thise were great quality. I'd like to know if they are still worth the price. Thanks!

[@tanner.leatherstein]

Glad you like it. There are so many leather brands I am hearing from you all. I just looked Tanner Krolle website and it seems impressive. Hopefully will do a review on them one day. Thank you

[@shadowfilm7980]

Would be great if you could closely examine a Tom Ford bag. For men or women. Thank you.

[@tanner.leatherstein]

Sure, I'll look into Tom Ford's bags. Can't confirm when, but it's on my list. Thanks for your support!

[@lindap7719]

For your new handbag line - Tanner Felicidad Handbags?

[@lindap7719]

Or Tanner Bolsas

[@graybridgetipton7921]

Bought a bag online had stitching issues had to return it.

[@andreearadulescu9340]

would you show us please russel and bromley?

[@BernardetteAttard]

Please do Santoir

[@wilmapatlong5708]

Pleasealso review Tuscany Leather bags please..thanks

[@tanner.leatherstein]

Noted, adding to the list. Hopefully we will get to it one day. List is gigantic and ever growing...

[@wilmapatlong5708]

Thank you, looking forward to it

[@Josephcraigbusiness]

Hi, can I ask your opinion? Which one is better between Aspinal of London or Coach, for Men Crossbody, in general terms for quality?!

[@gogogo26993]

Can you do a review of radley london

[@jellypish]

Hello. Im a new subbie. Can i request A review of the bag by Tory Burch please?

[@echwe]

I’m planning to start a men’s leather brand of wallets made out of India (my home country). Would you be kind enough to investigate or share the manufacturer of the wallets? I’d like to reach out for a white label product!

[@hotwax9376]

I have two questions: first, would you be open to doing more shoe videos (both men's and women's)? And second, can you always tell from the videos which tanneries the leather is from? I know you've seen in some of the videos before.

[@tanner.leatherstein]

Yes, I will do more shoe reviews but kind of having hard time finding time from bag requests. And I can't tell where the leather is from most of the time unless it is one of the most famous leathers from top tanneries. Most mid level leathers are impossible to identify through dissections. But sometimes I run into the workshops making these bags or tanneries making the leathers reaching out to me after a video so I get to learn a lot more about the brand and product afterwards :)

[@hotwax9376]

@@tanner.leathersteinWhen you do your tannery tour videos, it might be nice to find out some of the shoe and/or bag brands they supply to.

[@missmarina_xo]

I’m waiting to get one of their suede bags when it goes on sale

[@tanner.leatherstein]

good point, it seems like they have quiet aggressive sales throughout the year. That may be a great option to score some cool bags. I saw one (the woven yellow white in this video) was discounted to a $250 or sth. Great deal

[@iguessitslydia]

Black Friday until Christmas is usually their crazy sales period. If you can wait, I'd always wait for Black Friday because you can get up to 50% off. Its a bit of a gamble, because they even do special day sales throughout that sales period

[@beatricegeorge1461]

Can you do Longchamp please

[@tanner.leatherstein]

I already reviewed their Hobo Bag which you can check out here: kzbin.info/www/bejne/qGSbnWacptmKirc

[@Bee-n3h]

Do Asprey of London next

[@tanner.leatherstein]

First I thought it was a joke but then googled it and it is really another brand. That is way to close for two brands in the same field. Strange/ but will look into it. Thank you

[@Daura.a.b.]

I had Asprey tote, served really well😊

[@longchamped]

The quality was what I expected it would be. Something always stopped me from getting anything from this brand 🤷

[@jseay89052]

Me too and seeing this I definitely won't be

[@ChrisCanomi]

Cool video!

[@sd-ch2cq]

I'm surprised by the museum connection: those giftshop always look like tourist-traps with overpriced junk.

[@nirui467]

Please do Senreve

[@Seemstobereal]

Great video

[@tanner.leatherstein]

Thanks!

[@barbthegreat586]

British royalty aren't into quiet luxury but they're promoting less well-known British brands.

[@royzgoods]

Gerçekten şahane bilgiler:) elinize saglık

[@Dinedun]

Iam thinking about spending some money on my new future wallet, i think iam gonna get one of Aspinal now :)

[@annet4539]

The Green croco one is my dream bag. But I would have to travel to London to see it.

[@TrufatFisseha]

Hi, in usa how machine leather bags maker salary?

[@jaks_bag_attack]

I have one bag from this brand so far so good

[@tanner.leatherstein]

The leather quality is definitely good! Just hope they pay attention to the craftsmanship too

[@tanner.leatherstein]

Glad to hear that. Probably, I got one of the rare ones with such major issue slipped through the cracks but it is helpful to highlight as it is not a small thing for a brand targeting a high caliber image

[@shadowguard3578]

For the price of the bag I think printing the brand name is not good look and looks cheap. I’m fine with an inexpensive bag and the brand name being printed, but not a higher end bag. Just my two cents.

[@TheRacerRich]

If you put "of London" in your name, and your products aren't made in London, you're just another marketing gimmick company.

[@tanner.leatherstein]

I think I agree with your logic here... there is a certain level misleading in that scenario

[@chomihai]

I would never buy a leather bag unless it’s saddle stitched

[@river8142]

🤎🤎🤎

[@palania.subramaniam4271]

I bought a lottie bag and was very disappointed so no more from them.

[@I_like_YT_lots]

Living in London, I wouldn't classify them as "luxury", they look fancy but when you handle it in person it feels "OK". Is a brand you buy as a gift for people to signal you are not cheap but at the same time don't have a big budget. For the amount of money they charge, plenty of rep bags from China are better quality and better design.

[@captainhml3868]

Sloppy glazing.

[@andrew4809]

Haven't they gone bust

[@Commentator541]

Cheap hardware, nice leather, no concept or identity except it is expensive and pushed via social media.

[@karlperriment7763]

Kate is royalty!! Shes not a celebrity.. shes HRH

[@Spicypoptart1]

Royal family members can also be celebrities.

[@anesu846]

So a celebrity

[@SusanSaysSomething]

Catherine The Princess of Wales, not Kate Middleton.

[@alvinsquezz]

Most Made in India products are awful. Ngl However, please do a review on Ferragamo Leather belt cause I’m trying to buy one. I need your HONEST ADVICE to it. Cheers!!!

[@nurjahankhan6612]

Please can you review Furla and Mulberry. Thanks.