Unveiling the Truth: My Love-Hate Journey with Engwe x26

ENGWE Black Friday Deals Save Up To $500: shrsl.com/4afxl
Up to $500 off! The Year's Boldest Deals on ENGWE EBikes！
The best time to buy the e-bike for the coming gift holiday!"
Check out all the reasons why I love and hate the Engwe X26.
Get your Engwe x26 here: shorturl.at/nrLN1
Save $70 off your order with discount code: SCOTT70
0:00 Intro
0:17 Specs
6:56 Cockpit Operations
8:51 Road Test- Battery Rattle
8:59 Throttle Test
10:06 Observations
10:51 Pedal Assist Test
12:17 Observations 2
12:39 Battery Rattle Fix
15:29 Brake Test
16:47 0-20 Speed Test
18:12 Sizing and Suspension
19:57 Hill Climb Test 1
21:46 Hill Climb Test 2
22:24 Observations 3
23:17 Final Thoughts
🔥BIKE GEAR
BASECAMP HELMET: tinyurl.com/4zna3av3
Use code “SC” for 5% off
Xnito Ebike Helmet: xnito.com/SCOTT
Discount code: SCOTT to save 10%
Kali full face Helmet: amzn.to/3Ep4idkHollywood Bike Rack: amzn.to/3BBEnPM
🔥CAMERA EQUIPMENT
Insta360 X3: amzn.to/3xKuEnN
GoPro Hero 11 Black: amzn.to/3BGDML8
GoPro Chest Strap: amzn.to/3Eg8CM6
DJI Mic - Wireless Microphone System: amzn.to/3J2ji2K
🔥DRONE GEAR
DJI Mini 3 Pro (DJI RC): amzn.to/3vfzFDI
DJI Mini 3 pro fly more combo: amzn.to/3S0EcU4
Propeller Stabilizer / Protector: amzn.to/3b58vIM
🔥BAG
NOMATIC McKinnon Camera Backpack: amzn.to/3b0zchC
🔥MUSIC SERVICE
Epidemic Sound share.epidemicsound.com/52ashs
LINKS USED IN THE DESCRIPTION ARE AFFILIATE LINKS
By using the affiliate links I earn a small fee for your purchase, it does not cost you anything extra to use them. They help me to be able to create more videos for you. Thank you for the support!
Engwe x26
Engwe dual battery
engwe fat tire ebike
engwe full size
engwe x26 review
engwe,engwe x26 off road
engwe ebike
engwe electric bike
folding bike
#engweblackfriday, #engwe2023promotion, #engweelectrickbike #engweebikes #engweX26ebikes #blackfridaypromotion

[@scotthardesty]

Get your Engwe x26 here: shrsl.com/3zuxg Save $70 off your order with discount code: SCOTT70

[@miguelceja88]

hey Scott! thanks for sharing your experience! I noticed that trail runs through my old neighborhood in chicago. 606 is great

[@scotthardesty]

I love the 606. I live at the end of it. I am very lucky.

[@themitchell1188]

Almost bought this ebike purely for looks. Sooooo glad I decided to wait. It looks like a dream but holy crap those are some serious design flaws that should have been priority one. Great video brother thank you!

[@scotthardesty]

Some people love this bike, and as you saw, some of us don't. hahaha. Thanks for watching!

[@johnengland8619]

Thanks for the review

[@scotthardesty]

No problem 👍

[@stephenstetler3324]

Another thoughtful review where you deep dive into every aspect with 1000% positivity. One thing that is evident here with the design, they spent so much time loading this bike with every possible wish list item, they had to make compromises. Do people want a foldable at 90 lbs? What’s the value other than a place to hide the battery?

[@scotthardesty]

I do not see someone breaking this bike down often to transport it. At 90lbs, not to many people can lift that into their car. I do understand why it folds because of the extra battery but if they add a charging port to the side it would eliminate having to unfold it all.

[@timnewton8308]

I recieved one of the first X26's in the states, and have had it for more than a year. I agree with most of your comments. But, at 170 lbs and 5' 10" I don't struggle with it as much as you did. I added an adjustable stem and solve the battery issue within a week of receiving the bike. I also haven't experienced any issue with the keys. Overall, I am very happy with the X26.

[@scotthardesty]

The more I have to break this bike down, I am learning an easier way to do it. But folding this bike compared to any other one I have done before is still not ideal. I have figured out you need the tires pointing a certain way before folding. Have you tried locking the quick release post? As you saw, I solved that battery issue first, it would have driven me nuts if I let it rattle for a week. With it down sides, I do still like this bike. Is it my favorite? Heavens no.

[@ForbinColossus]

Bike's look is downright compelling - I had to click when your vid appeared. Made me wonder about leaving out the top-tube battery to reduce weight, especially for folks living in apartments and thinking of folding it up. I'm thinking a rack in back would be way better than the second seat. Bummer the shocks aren't adjustable! I'm comparing this Engwe against the Aventure 2 which I'm guessing is more reliable. Thanks for showing this, Scott!

[@scotthardesty]

The rear shocks are already as loose as they will go so the only thing you can do is make it tighter. Leaving out the 2nd battery for weight is a smart idea. I appreciate you watching!

[@ForbinColossus]

@@scotthardesty When I see something new like this I begin thinking if it's possible to replace cheap shocks with FOX or RockShoxx. Compared to hardtail Aventure2, this Engwe is a complex piece of engineering - which scares me b/c more parts to fail. Without local dealer to support, could be risky

[@scotthardesty]

@@ForbinColossus I totally understand that. Luckily, I live close to a bike shop that will work on all of eBikes, although, not everyone has that option.

[@sambakerman9406]

Mine just arrived....and I'm glad the problems have been resolved! Internal battery can be charged whilst in the bike 🙌

[@scotthardesty]

That's what I heard. I like to think that I am personally responsible for that change. hahahaha

[@Milliardo__Peacecraft]

Purely based on looks it is an absolute beast, just seems like they need to work out a few design choices so fingers crossed for a later v2 or revision to v1.

[@scotthardesty]

This is their first version of this bike. I am hoping that this review (and others) will help them fine tune this bike for the next version.

[@ripzoh169]

Kinda regretting my choice of getting this bike instead of the Engine Pro. Bike hasn't arrived I am only 5ft 5 and now I'm worried incase I can't reach the pedals. Do you have any recommendations for upgrades or adjustments so it can better suit my height.

[@shahan1465]

40 kg weight is way too much

[@txtworld]

@@ripzoh169 The Engwe X20 and X24 are better bets for smaller riders.

[@Miketar2424]

Thanks for this review. I started riding a Rattan Pathfinder this year, a very heavy bike. It's a fun ride, but I'm considering something that could make it to the next town over. This machine is almost e-motorcycle like, and I think for me the weight could be an issue. Still, I'm sure this bike could get me out of town, and hopefully the industry pivots to lighter weight as battery tech improves.

[@scotthardesty]

I just heard they came out with an X24. It's lighter, smaller, and should go farther.

[@ulrichkristensen4087]

Thank you for the review, I was thinking about bying this bike, i commute 30km each day, but the battery hassle made it a no go, sad it is a nice bike, thank you for the review.

[@scotthardesty]

Glad I could help! Although, I believe they fixed most of the issues I had with the bike with the X24. You might want to check that out!

[@tonygehrke1145]

Haha, did you even try this bike! Normal mode uses the throttle, although limited in wattage output. I got 33 miles on small battery round trip still had 32%. ( I may have gotten lucky with that one) the cruise control is my favorite feature.

[@scotthardesty]

Did you watch the video? Then you know I tried the bike. To me, Normal is a waste. When I talked to Engwe they didn’t inform me that normal had throttle but “some” power. Apparently, I had it in normal on the hill test. The setup is not ideal. It should be one setting where the throttle and PAS work. It sounds like you are very familiar with this bike, I do plan on doing a distance test with this bike. I plan to hit the hill again in power mode. Either way, even if I had used “normal” mode, switch then around is just silly, hence my love/hate relationship with this bike. Thanks for watching and your input!

[@DavidLeeMenefee]

Good review.

[@scotthardesty]

Thank you.

[@fenflyer]

That rear seat setup makes a great riding position with old school chooper handlebars and chooper saddle bit like old school Chopper low rider beach cruiser 🤠👌

[@scotthardesty]

I can't even imagine that with this bike considering how tall it is. But I would like to see someone do it.

[@RNG-999]

A non-bias reviewer/youtuber? I'm loving this. Great video, man. I recently just built my own 1250W ebike for $500 total (conversion kit/battery) and I am always looking at the market to see how the brands build their bikes. What makes them unique? Why charge a $1500-2500 premium? Customer service? Warranty? Repairability? Accessibility? Ease of Access/Installation? Durability? Longevity? You know, the basics pretty much.

[@RNG-999]

3:30 design flaws like this make me seriously consider avoiding these custom-made custom-built ebikes at all costs. I would rather build my own at 1/3rd the cost and miss out on having customer service that might not even be useful to begin with. Building an ebike myself, I get a warranty on every single part individually and can replace/repair any part individually, myself, for no extra cost and get them shipped within 5 days maximum... Why would anyone buy a custom build?

[@scotthardesty]

Thanks for watching. Unfortunately, it's hard to know those other things you mentioned unless you have a good 500-1000 miles on the bike. I didn't like this one enough to keep it to answer those questions.

[@blintzkreig1638]

Hello Mr. Hardesty. One question please. Is the sensor a torque sensor or a cadence sensor?

[@scotthardesty]

Cadence sensor. I must have forgotten to add that in the video.

[@MetalFreaken007]

seems like a bigger version of the engine pro, it has its issues as you point out in the video, how is your engine pro? still working as it should? im thinking about getting it.

[@scotthardesty]

The Engine Pro is doing just fine. I haven't ridden it much as I am doing all these other reviews but I will be testing it off road soon. No serious mtb trail because of the handlebars but I want to see how it would do on some off road trails. But so far, so good.

[@paulcoinc]

Great review. I don't understand why they didn't add a battery splitter and add a port for the frame. It is a great looking bike, and the Jolly Green Giant could ride it. I'm not sure it would be for me. I have too many hills that I don't think it could handle. If you live in a flat area, the bike would be much better.

[@scotthardesty]

Agreed

[@unkmike2370]

scott did you have issues with small battery being stuck in frame?

[@scotthardesty]

@@unkmike2370 I show the issues I have with the battery in the video.

[@unkmike2370]

@@scotthardesty what was fix

[@scotthardesty]

@@unkmike2370 I also show that in the video. I'm guessing you should just watch the video. hahahaha

[@Dan99544]

hey scott what things did they fix specifically on the new version of the engwex26

[@scotthardesty]

Apparently, the make the bike perform (in the settings) like the Engine Pro (which is a great thing, I did a review on that bike), they also added a charging port for the battery that you used to have to remove on the X26. Connecting between the batteries is easier. If I get my hands on the X24 I will definitely do a full review on it!

[@craigerskine3609]

Scott you should check out the Aniioki AQ177 and the A8 Pro max.

[@scotthardesty]

I will if they send me one!

[@miguelceja88]

Longshot but would love to test it out. I'm in Lincoln Park and really want to pull the trigger on this one. would love some help

[@scotthardesty]

I sold it already. Sorry.

[@rara-xq5nn]

Hi Scott what happens when motor gets busted after some year of use..do you get replacement Motor and are comfortable changing motor and controller.

[@scotthardesty]

I have no idea as I have not had a bike that has needed a motor replacement. Switching controllers out is pretty simple. I have had to do that a couple of times.

[@MARKO2465]

Scott... thanks for another excellent produced video brother, this bike is def no bueno for me. It seems like to me anyway it has allot of not so well thought out things like the batteries....etc.

[@scotthardesty]

Thanks for watching!

[@richarddkearney]

I have to admit that it looks like you get a pretty good workout taking the battery out to charge it and putting it back. Who needs a gym, just daily rides on an ebike.

[@scotthardesty]

hahahaha. Right?!

[@andreasmoser2362]

OK, crossed that bike off my wish list - too hard basket! 😆

[@scotthardesty]

Glad I was able to help. Even it if was to help you decide NOT to get it.

[@dronecinematics1966]

I had this since last year from indiegogo its awesome bike , btw where’s this bike path you’re testing in chicago.

[@scotthardesty]

I like to use the "Bloomingdale Trail" also known as the "606."

[@dronecinematics1966]

@@scotthardesty thanks so much ill be posting pictures

[@justinhaller2055]

So the frame battery plug in for down hill regen mostly then?

[@scotthardesty]

Not exactly sure what you mean.

[@chuckmarble2365]

Thank for the video Scott. It does look really cool but I can see why it's a love/hate relationship: a) Making the owner have to fold the bike AND remove the 2nd battery just to charge it sound like a really bad design. You look much younger/stronger than I am, yet even you seemed a little winded just trying to fold the bike enough to get the 2nd battery out. Dang! b) I can't imagine me being able to fold and then lift it up into the back of my SUV by myself (yikes)! c) The rattling from the 2nd battery on a trail would absolutely drive me CRAZY! d) Having the main battery integrated into the seat post and seat means you'd have to replace the whole damn thing when the main battery goes bad (another design flaw). _All that said, I have a few questions..._ 1) How much does the combined main battery/seat post/seat assembly weight? (In other words, how much would that beast of an eBike weigh when BOTH batteries are removed?) 2) Another reviewer showed the bike only getting to 31 MPH for a few seconds, then it dropped-off quickly (and it "really pi**ed him off", as he said ...each time he tried it)! So, how long did it maintain 31 MPH for YOU? 3) Did I see this correctly: The throttle is on the LEFT side of the handlebars? (If yes, that seems odd.) 4) No rechargeable batteries last forever! Do you know if they sell the main battery/seat post/seat assembly separately? If yes, how much does THAT cost? Thanks, in advance Scott!

[@scotthardesty]

Hi Chuck. Thanks for the questions. Unfortunately, I don't the answers. Because I have many more bikes that I enjoy more than this one, I sold it. So I am not able to get you those answers.

[@tonykivanc]

@@scotthardesty which one do you suggest for home-work travel, company that i work for has a bicycle plan and i was thinking of buying this one but maybe you could suggest another one!

[@scotthardesty]

@@tonykivanc It seems that the X24 has resolved ALL the issues I had with the X26. I would look into that one for sure and this is the best time to purchase as they are having a huge sale. shrsl.com/4afxl

[@LydonLewisDoUbLeZz]

Won't lie, might throw this on the list for the future, but first, the aventure 2!

[@scotthardesty]

I do feel very fortunate that I am allowed to review all these different types of bikes. For all it's flaws, its still a fun bike.

[@mikefrommichigan9618]

The aventon adventure 2 is a great bike, my friends just picked a pair of them up.

[@scotthardesty]

@@mikefrommichigan9618 The Aventure 2 is my in my top 3 of bikes that I own.

[@mikesheahan6906]

I really wanted to by the x24 version of this bike because of the rear suspension on a folding bike, but after all the reviews I saw showing the poor performance of the rear suspension, I chose the Lectric xp 3.0. I really wanted this bike, and it was so hard to not buy it.

[@scotthardesty]

I get it. I was pumped about this bike due to its looks. I heard the X24 fixed the issues that was had with this one. I have yet to the review the X24 but yeah, the rear suspension is pretty much just for show.

[@ahhneebody]

For your throttle and hill tests you only had the bike in PAS5 on NORMAL mode... if you hold the center 'i' button on the controls it changes you into SPORT or ECO mode also. If you want higher watts then you want to be in SPORT mode. The suspension should be adjustable and normally a few lock and unlocks will solve the battery exit issue. Happy riding 😊

[@scotthardesty]

Got it

[@ahhneebody]

No worries, great video 😎

[@scotthardesty]

@@ahhneebody I appreciate you noticing that. I still want to do a distance test with this bike and now I feel I need to redo the hill climb with it on Power mode.

[@ahhneebody]

@@scotthardesty I'm using an engine pro from the same company. Would be interesting to see the full potential out of the X26 normal vs sport or if there is even a difference, definitely should be assuming it has sport mode. The suspension comment was a guess based on what the suspension looks like it should do, but that might be misleading. I'm guessing that twisting the ridged rings at the top of the rear suspension springs should let you harden or soften it? The battery comment comes from me guessing that they use a similar mechanism to that on my bike, it looks similar, but maybe the fix that works for mine won't work for yours. Looking forward to your next one, subbed :)

[@scotthardesty]

@@ahhneebody Funny you should mention the Engwe Engine Pro. I will be reviewing that bike next week. I'm pretty impressed with the build quality of that bike so far. You are correct about the rear suspension. By turning the top ring it can tighten the spring. Since it is make of alloy and already set at the loosest setting, I wouldn't want to sinch it down any as I don't need the rear suspension any tighter... plus it just feels cheap and I think it would break. I did notice on the Engine Pro, that it does have a hole to where I can charge it without taking the battery out. Thanks for subbing and thanks for the support and suggestions!

[@Nenad-]

That is one beefy bike! would love to try it out and see how it rides. Thanks for sharing. New sub👍🏼out here supporting smaller channels like mine!

[@scotthardesty]

Thanks man. You are close 1k, #subbed. If you are here in Chicago, I will let you ride it.

[@Nenad-]

@@scotthardesty haha sweet thanks man! I'm in Southern California but I appreciate the offer 👍🏼

[@kevinduprey9326]

I would love to buy yours when finished if still have it?? I live in Milwaukee WI. LMK thanks

[@scotthardesty]

Sorry Kevin, I sold this one a long time ago.

[@kevinduprey9326]

@@scotthardesty thanks…. I love the style… if only it pulled little better on hills

[@scotthardesty]

@@kevinduprey9326 They came out with an X24 and X20 model. From what I have heard, those 2 models fixed the issues I had with this one.

[@X1GenKaneShiroX]

I would rather purchase the Engwe x26 than a Aventon Sinch 2. I just prefer electric bikes with considerably more watt hours. In fact, at the same price I can look at purchasing the Eahora Juliet which got a generous amounts of watt hours.

[@scotthardesty]

This is why I love the fact that there are so many different ebikes out there. Something for everyone.

[@ratchfordgeorge]

Nice looking bike but, you have to charge the two batteries separately

[@scotthardesty]

Yes. That's basically the standard for dual battery bikes.

[@laurencebledsoe]

Why won't they make a hole so I can charge the battery while in the bike!? 😥

[@scotthardesty]

I bet they make a port if they come out with a new version of this bike.

[@kuroboro1268]

The opening is the same as the ep 2 pro wich require a bit of practice but i swear is not that bad (use the front brake and push with your knee) My question is, are those brakes good for that kind of a bike? I had to replace mine with a shimano cause the standard were honestly useless. Also i'm gonna waiting for some improvements cause those design flaws are soo bad imho...

[@scotthardesty]

Since it's not my favorite bike, I haven't ridden it much since the review, so far, the brakes have been holding up no issue. You are correct when you say that it takes practice to fold the bike up. I am starting to do it easier but it is still not fun. I hope they took notes on my video and make some improvements on the 2nd version.

[@SheepThatBleep]

The rear suspension is seized. The pins, That go through the shocker are probably a little too small and should have been a millimetre or so, Longer! Think about it, and start filing. Good luck.

[@scotthardesty]

Thank you! I will look into that. Do you have one? If so, did that make a huge difference?

[@RalphyDee]

Is it me? The charging port for the middle battery is right next to the latch that opens the bike. I've never had to pull out the battery...

[@scotthardesty]

It is. No one should need to pull out the battery unless they want to take it inside to charge it.

[@RalphyDee]

@scotthardesty like I said in my post. I've never had to pull out my battery out of my bike, so it's NOT me. This guy just doesn't know there is a port on the side of the bike to charge it...

[@scotthardesty]

@@RalphyDeeSo… have you thought that maybe they fixed that issue with this bike? I have reviewed a ton of bikes and if this bike (at the time I reviewed it) had the ability to charge the frame battery without me having to pull it out I would have noticed and featured it. I even reached out to the company. They clearly fixed that issue with the model you have. So I’m not wrong or clueless. MY BIKE DIDN’T have the port.

[@RalphyDee]

@scotthardesty cool. The video doesn't say when you posted this, so I'm going to assume this must be an old video. My only gripe with this bike are the cables in the open under the main frame. I wish there were a way to hide them, but I know it would be an issue with the battery...

[@scotthardesty]

@@RalphyDee Yeah man, this was 10-11 months ago when I did this review. I feel like they used this review and fixed all the things I didn't like about it. I know they did that with the X24's that came out. I had heard they updated the X26 (which is model you have) and asked them to send me one so I could review it with the differences but they never did. I am glad they fixed that issue with the charging because that was totally dumb it didn't do it in the first place. I agree with you about the wires.

[@MrTimmmers]

Felt pads fix the rattle but make getting it out harder, like you need that.

[@scotthardesty]

Also true.

[@bowman4275]

I would have expected much more on the hills. I think its weight lets it down.

[@scotthardesty]

Also, for a 750W motor, it has low torque.

[@dogiusskylus6434]

​@@scotthardesty You used the wrong mode for the hill tests. Use sport.

[@scotthardesty]

@@dogiusskylus6434 I tested each mode.

[@Logan-ig1kz]

Can I attatch a trailer to this bike?

[@scotthardesty]

There are a lot of trailers that clamp to the frame of a bike. Depending on the trailer, you should be able to.

[@davidperezsalgado]

How much it's that one

[@scotthardesty]

Latest pricing here. shrsl.com/4afxl

[@davidperezsalgado]

Do you still have yours

[@scotthardesty]

@@davidperezsalgadono. I sold it about a month afterwards.

[@RaptorJesus.]

I hear it is capped at 25mph for general purpose (with brief boosts to 30) that just sounds like it would be so annoying for cars behind you Why can't they just make it 30 so you can go the general speed limit on public roads At 25 you'll have cars up your butt.

[@scotthardesty]

Interesting, I haven't heard that.

[@RaptorJesus.]

@@scotthardesty i'm probably misinformed then! i'll guess you know a lot more about it than i do, i'm fresh on the scene and just looking around for info :D

[@themarvelofe-bikes3052]

Nice video. Bike has a poor design. I was tired just watching the first minute. It does have potential for improvement. Not sure a battery should double as a seat post. Keep up the good work!

[@scotthardesty]

Thanks man. The battery as a seatpost is cutting edge for sure and I that is a huge battery for long distance. I think that part works out well except for how hard it is to lock and unlock the quick release for that battery/seatpost.

[@tonygehrke1145]

I have had the x26 for three days now, and the middle battery is not that hard to get out, a little exaggeration there.

[@scotthardesty]

Maybe you are just stronger than I.

[@unkmike2370]

my battery was stuck after trying to charge first time and scott is spot on.

[@iscootct]

I love Engwe and the X26 but I think they tried to do to many things in one bike. It is the everything bagel of ebikes.

[@scotthardesty]

hahahaha. "everything bagel of ebikes."

[@iscootct]

@@scotthardesty The design team probably gave the marketing team a list of options to pick from for the new ebike but they forget to tell them to only pick 3. The marketing team checked all the boxes. You should preserve that bike because I don't think they will be making any more of them.

[@scotthardesty]

@@iscootct I want to do a distance test with it and then will most likely sell this one.

[@iscootct]

@@scotthardesty I think you would get more KZbin views if you gave it a Viking funeral. 🔥🔥🔥

[@scotthardesty]

@@iscootct Hahahaha. Actually, I will doing that to another bike coming up.

[@poopingwhilestanding5801]

That's more of a pain in the ass than my exwife.

[@scotthardesty]

Agreed... and I have 2 of them!

[@Jinklenuttz]

only thing you didnt do was use the gearing

[@scotthardesty]

Hmmmm... I thought I did everything. Thanks for letting me know.

[@mekongman3339]

Gawd.. And you lift weights too, if you say it's heavy, it's HEAVY LOL.

[@scotthardesty]

hahahaha. It's heavy!

[@argonautxrp8143]

It is futuristic looking for sure, but it is not a refined Swiss army knife type of e-bike . Separate batteries with a dongle attachment, wait for that to break, it should be able to run in parallel. 1 charger for two batteries is a mistake. Rear seat without any leg pegs, will your passenger pedal when you cannot? Locking and unlocking the seat tube and removing the frame battery(rattles) is not normal, scraping knuckles and injuries from the removal, and getting scissored is a lawsuit pending. You can handle this bike as you're a strong guy, but anybody else will have problems. As you dropped that battery, think about how that thing will last, unless it explodes first. I say this bike as it is out of the box is a hazard. The TROXUS I bought shines brightly in comparison to this hunk of junk.

[@scotthardesty]

I just reviewed the Troxus Explorer. Great bike!

[@davestechandtrek]

Before making the decision to purchase an Engwe e-bike, I feel it's important to share my personal experience with the company and their product. I bought my Engwe e-bike in March 2023, and within a short span of time, I ran into technical issues with the bike. When I reached out to Engwe's customer service for assistance, the response time was far from satisfactory. Although I understand that troubleshooting can be a complex process, their response took a full 24 hours each time. Moreover, I was asked to conduct a series of tests on my own, which included using a multimeter to check the battery and the charger, and then recording a video of the process to send to them. After complying with their requirements, I had to wait another two days for their next response. The entire process has been quite frustrating and time-consuming, and it is still ongoing. Based on my experience, I have concerns about the efficiency of Engwe's customer support, as well as the reliability of their e-bikes. As a consumer, I believe we deserve products that function as promised and customer service that is prompt and effective. Unfortunately, in my experience, Engwe has fallen short in these aspects. While this is just my personal experience, and others may have had different ones, I feel it's essential to share it for the sake of potential customers. I advise thoroughly researching and considering other options before deciding to purchase an Engwe e-bike."

[@scotthardesty]

I have heard others who have issues with customer support as well. Since their customer support comes from China, I can understand why it takes so long for a reply. I do hope you get things worked out.

[@cdubscorner3534]

Bro You riding way too fast on the bike & walk trail

[@scotthardesty]

That’s why I got off it.

[@slm3501]

And with a lot of childrens there, this guy is totaly irresponsable.

[@scotthardesty]

@@slm3501 Thanks for watching.

[@nonamehawg7068]

That would be an awesome bike for a knuckle dragging Neanderthal!!!

[@scotthardesty]

So you say I should keep it. Hahahaha

[@tenparkdrive]

Looks great. But, that's all.

[@scotthardesty]

Yeah.

[@unkmike2370]

the fact that they are still shipping this x26 with battery defect says a lot along with engwes fix to use screw driver to remove and then for customer to polish frame is a big sign of warrenty for a defective bike

[@unkmike2370]

beware dont by from engwe they send out defective x26 with stuck battery in frame engwes fix on brand new bike use screwdriver to pry out and sandpaper not included in tool kit or spend $300 to fix at shop and wait for check 🤪🤯 engwe also asked me to lie via email

[@scotthardesty]

Sorry you had those issues.

[@unkmike2370]

@@scotthardesty me too engwe is a shady company who sends out defective e bikes and ask people to lie and fix defects on bikes they send out anyway.

[@GeorgeBonez]

Really dude? You mean all that grunting, straining and heavy breathing is really necessary to get that battery out??? Looks like it fell out on its own to me. Maybe you need to ride your bike more to get some exercise? Are you a heavy smoker???

[@scotthardesty]

Don't smoke, and it is a bitch to get out. Give it a shot. I do agree I need more exercise but I can bench 225lbs for reps. On that bike (which may be an isolated issue), it didn't want to come out. It is what it is.

[@TheBlaqPerspective]

BRUH... YOU ARE MAKING ME TIRED WATCHING YOU HANDLE THIS BEAST... I JUST BOUGHT ONE.

[@scotthardesty]

I know that they have made changes to this bike since I reviewed it. So hopefully, they fixed all the issues I didn't like about the bike.

[@Bingo-Finance]

Gravity pull.

[@scotthardesty]

As you saw... it wasn't coming out with gravity.

[@whyme3286]

I don’t like it to much going on with it.

[@scotthardesty]

Thanks for watching!

[@Kntryhart]

Wow...sorry...not much here to like about this design! Can you say: "user unfriendly"?

[@scotthardesty]

Exactly. I did just review their Engwe Engine Pro and it totally makes up for the shortcomings the X26 has.

[@sanantoniotonight5569]

Insanity.....

[@scotthardesty]

Hahaha. Right?!

[@unkmike2370]

whats insanity it when you call engwe support thier fix is to use screwdriver to pry out battery then to polish frame where battery is catching 🤦‍♂️🤯😳🤪 on a brand new ebike so thier fix is to put customers to work go figure

[@dartvader60]

What an absolute disaster of a ebike

[@scotthardesty]

I heard they made a lot of improvements with the updated model.

[@Benjamin_Jehne]

This bike is just one thing: badly designed, cheap shit. If you think about the recources that where wasted to build this peace of electric waste. There is so much faking parts on this bike, it should be the biggest warning to anyone to not buy this thing.

[@scotthardesty]

Thanks for watching!