User-centred design at Digital Health and Care Wales

User-centred design at Digital Health and Care Wales
In this session, you will learn about DHCW’s approach to UCD, which involves assessing the skills and needs of UCD professionals, providing coaching and mentoring, and establishing career pathways for them. You will also hear about DHCW’s next steps, on the journey to UCD maturity, including establishing a community of practice (CoP), and conducting a capability, capacity, and demand assessment. This session will give you insights into how to enhance your UCD capabilities and outcomes.
Presented by Dan Obi, Senior Service Designer, Digital Health and Care Wales.