"Secrets to Optimal Client Service," With Jim Donovan

[@goatmentator1375]

This guy never has a problem getting into Dorsia.

[@amronaddy2688]

Love Jim Donovan’s videos… and love the American Psycho comparisons, always hilarious. His business card is probably on point

[@AlexIsUber]

Ever

[@agentminecraft9986]

Huh

[@ERICTW]

This guy is the most bank-looking banker that’s ever banking.

[@wilsonr1]

1. Never use jargon. 2. Pause - slow yourself down. 3. Look for opportunities to give the client advice that is not in your interest. 4. Ask open ended questions. 5. Be positive. 6. Be careful about mixing business with socializing. 7. Be humble. 8. Be available - be responsive. 9. Take a position - tell the client what to do. 10. Control the meeting. 11. Have an agenda, get the client to buy into it, and take notes.

[@arvinderilo5595]

Clients hire you because you’re smart, because you work hard, period, full stop. - great line.

[@ryanr3951]

This dude is like an alien species to me. I cant even fathom exuding this level of professionalism and drive.

[@itstrbo]

Love how he literally pauses during his section on pausing....BRILLIANT

[@lilbrusselsprout8261]

PSA you don’t have to be a lawyer or investment banker to apply these principles. This is straight up life advice from a true winner.

[@olwethungolotyi459]

The fact that he moved to MD at Goldman Sachs within just 7 years shows you how dedicated and hardworking he is.

[@greek2701]

1. Never use jargon. 2:00 2. Pause - slow yourself down. 2:45 3. Look for opportunities to give the client advice that is not in your interest. 4:48 4. Ask open ended questions. 6:32 5. Be positive. 8:55 6. Be careful about mixing business with socializing. 10:38 11:39 7. Be humble. 13:05 Make sure they're Genuine. 14:02 8. Be available - be responsive. 9. Take a position - tell the client what to do. 15:35 10. Control the meeting. 16:54 11. Have an agenda, get the client to buy into it, and take notes. 18:20

[@TK-ne2yo]

This guy needs to write a book. Great delivery style and points.

[@goatmentator1375]

Impressive. Very nice. Let's hear Paul Allen's secrets to optimal client service.

[@mkz2017]

“You should pause” *pause* A beautiful example of the lesson inside the lesson.

[@TheWashDC]

this should be required viewing in all MBA and law schools. nice job.

[@oluwatobiloba]

Please can we have more of Jim Donovan's lectures here? He's good, he needs to have a playlist. The last time his lecture was uploaded was 6 years ago 😑

[@razor2k911]

The lecturer has impeccable oratoric abilities and excellent presence. Great advice also. Top notch.

[@najm5698]

I can't stop listening to this man! He has my complete admiration.

[@markkinkle7038]

Cause he is hot and well-spoken. :p

[@nicolasdemay590]

Finally another Jim Donovan lecture! You need to post every recording you have we need more of him

[@shravangubbi5670]

This video has given me so much more ROI than many paid courses combined. Pure Gold

[@brandonfilmstv]

I’m a law student in Australia, discovered Jim around a year ago and am always scouring the net for new lectures from him, this guy is is a fountain of knowledge and the embodiment of professionalism!

[@FM-dm8xj]

have any good ones?

[@oyinkansola1682]

While I am not in law school, I believe this conversation as well as the tips provided can be applicable to so many different aspects of ones career specifically in corporate America. It is worth taking notes and practicing these tips. Thank you for sharing !

[@navigatorofthevalley]

Agreed, I'm a healthcare entrepreneur and this is gold quality advice.

[@zolanikhumalo5439]

this is the best client service training anyone could get in 20min

[@mamaj9840]

His suit & especially the minimalist tie is perfection

[@adamheiken1931]

Its immaculate. These things make such a difference.

[@connorcamp4196]

Babe wake up, new Jim Donavan video just dropped

[@MuswellMunky]

The secret to optimal client service is to have a voice like this guy.

[@strategic1710]

He’s right about #3. If you are willing to give advice that runs counter to your own interest, it builds so much trust and credibility that you can afford to be average at the rest of these skills and still do well in your field. Not elite, but still good.

[@taeksnugent]

Smart, charismatic, and extremely focused.

[@shahnaseebb6175]

This man singlehandedly made me a far better freelancer!

[@DonCarlosHormozi]

I’m listening to this lecture for the first time and what a wonderful surprise it is

[@BradDoesFinance]

A new Jim Donovan banger? University of Virginia School of Law just know what we want!

[@ceooflonelinessinc.267]

I am in no way in to finance, business or a rich lifestyle. But this guy, who operates within this field, he really comes across as human, humble and compontent. Great speech too.

[@Cheedillow]

these talks are great for any professional- these tips apply even for non client-facing people in dealing with colleagues they may rely on for progression

[@junwoo-louispark1369]

This video randomly showed up in my feed and I am sincerely glad that it did. Thanks for such a valuable insight!

[@Jayhawkfinance]

i work as a real estate associate for my firm, what Jim said about not using jargons with clients is 1000% correct. I have an advantage over other professionals in my space bc i’ve been fortunate to be taught what the various clients (e.g. cities/universities) understand and what they don’t. in finance there are a lot of fancy/complex terms used by professionals idk if it’s too come across impressive but it actually negatively affects the deal with the client if you can’t present information in a way that makes sense to them. A lot of firms don’t get this and they think being complex is the sure way to win them the deal. But i have seen impressive financial models/presentations lose projects over more simple presentations. Less is more when working with the client!

[@amadoralmeida7190]

I'm learning English and the way he speaks calmly, I can understand him perfectly. Thank you very much

[@bernardiaVEVO]

I shall watch this before any interview.

[@jonathanbrown6206]

Be smart, work hard. Full stop. Well put

[@okaygoogle1582]

this aren't secrets to optimal client services. this is a literal life advice.

[@lucywoo-dq5wz]

his suggestions are very practical. Draw yourself closer to clients, think, speak, act from their shoes.

[@norvinvilla2642]

Very basic rules yet very important, thank you, Jim!

[@fitfirst4468]

yeah you would know, not

[@starshot6785]

Absolutely love this content Jim. Keep it coming! Contrary to lots of garbage on KZbin, this content is specific, actionable, and realistic. As well, it also explains why each point is important.

[@gustavojavier2353]

I've been in consulting my whole life, and this is sound advice.

[@mickey7211]

I’m very happy to see content like this consistently!

[@eddiethecurler]

This was so useful I'm worried he might send me a bill. 😁 Seriously one of the best talks ever.

[@kafenadedmusic]

Thank you Jim Donovan for mentoring me!

[@tripp_andreessen]

This lecture changed my life.

[@shadow99955]

I wish I had a mentor like him

[@FinanceHubb_]

This guy has been my role model ever since: Were you born to Deal?

[@goatmentator1375]

Are you Destined to deal.

[@McSnacks930]

His lectures are incredible! More please! His strategic corporate class sounds really interesting

[@AlexIsUber]

Need more lectures from him posted please

[@RacksonRacksonRibss]

Agree! It’s basically the same as the other two older ones they posted lol. I’m like does he talk about other topics?

[@MuayThaiPai]

Finally, KZbin gives me something I can use.

[@RacksonRacksonRibss]

I was really excited when I saw this upload - but must say it is VERY similar to the only other two uploads of Jim Donovan. Does he lead other lectures? Can you post those? - would love to hear more of him.

[@ljaaraica3372]

I love this stuff; a lot of these rules apply to internal situations within corporate and my position in HR and Talent Acquisition working with internal clients.

[@jhnflory]

Probably the most wisdom in 23 minutes I've ever seen...

[@trevorf4689]

Loving this advice for a sales executive role. Thanks Jim and UVA Law.

[@NBAlejo]

This is the kind of influencers we need in our feeds

[@brunofischer645]

I am not working in investment banking or corporate law. However, from my experience those 11 steps represent the gold standard for dealing with any client/ stakeholder/ business owner during interactions or having meetings with them. Highly recommended 👏👏👏

[@menschkeit1]

I think there wasn't one 'Um' in this whole video

[@rickkky]

I love Jim Donovan and this is only the 2nd video I see 🎉

[@sitrakaforler8696]

00:03 Secrets to Optimal Client Service 03:04 Pause to slow down and encourage dialogue with clients. 06:03 Ask open-ended questions to engage the client and gather valuable information. 08:51 Be positive and upbeat in client interactions. 11:33 Clients hire you because you're smart and work hard. 14:24 Respond immediately and be responsive to the client. 17:06 Control the meeting and have an agenda 19:27 Recap follow-up items to ensure client satisfaction and reassurance. 21:32 11 secrets to providing optimal client service

[@dude4173]

I’ve spent 14 years in corporate America and it’s amazing how many people don’t practice even half of these tips.

[@juusohirvikoski5621]

The Corporate Grim Reaper explains how to deliver upbeat client service. I kid, I kid, Jim is actually quite friendly and seems nice.

[@yzlrelax1]

Thanks so much for sharing this. These tips will help a lot during my meetings with my company executives, or any external stakeholders.

[@donakarunaratne8726]

God this guy is the most professional looking guy I've ever seen!! He's SO very good! 🙏🏽🙏🏽

[@seannotaro473]

Donovan is awesome, great speaker

[@Yt-qi9ot]

Good to see this prof is still teaching and putting out great content. Maybe I'll be a student of his one day!

[@gy6434]

I am so lucky to find this lecture, i will use the 11 secret formula every time, meeting with my clients!

[@larysakalyta2788]

Thank you for your amazing lecture Mr. Donovan!

[@keithmchugh7114]

Never use jargon, super important I’m glad that’s the first thing you mentioned

[@MohamedAhmed-zv9gr]

Great to have a new video of him!

[@isaymamamoo9469]

Was hoping for another video. So pleased to see this!

[@goatmentator1375]

Did this guy say the word “um” once in 23 minutes?

[@hoangnguyen511]

Amazing presentation by Jim

[@andrewkruzienski770]

Great advice for anyone who manages clients.

[@philherb0656]

Love hearing this man speak

[@AndresLeonRangel]

AI Analysis Here are 11 key rules of thumb for delivering optimal client service: 1. Avoid jargon - use simple, clear language clients will understand. 2. Pause when speaking - it slows you down, allows clients to ask questions, and shifts the power balance slightly. 3. Give advice in the client's best interest, even if it goes against your own interests - this builds trust and credibility. 4. Ask open-ended questions - gets the client talking about themselves and provides you with useful information. 5. Be upbeat and positive - people enjoy being around optimism and energy. 6. Be careful mixing business and social activities - focus on professionalism. 7. Be humble - make genuine, complementary comments indicating humility. 8. Be responsive and available - respond promptly and let them know you're there when needed. 9. Take a clear position - tell the client what you recommend, don't equivocate. 10. Control the meeting - have an agenda and don't let others derail you. 11. Have an agenda, communicate it upfront, take notes, and recap action items - this provides structure and reassurance.

[@eromosereikhimioya2101]

Jim Donovan is an authority in the practice of Client Relationship Management and Service

[@dr.badass702]

I wonder if, when the clients meet his cold gaze, shake his hand, and feel flesh gripping theirs, they can sense that their lifestyles are probably comparable?

[@Stella-pv3fg]

Rules of thumb 1 Never use jargon 2 Pause 3 Look for opportunity to give advise to the client that is contrarily to your own interest 4 Ask open ended questions 5 Be Positive,Energetic and Upbeat 6 Be careful about mixing business with social activity 7 Be Humble 8 Be Responsive and Available 9 Take a Position 10 Control the Meeting 11 Have an Agenda and Write things down

[@Shake-ef1sf]

The legend is back

[@goatmentator1375]

They say he is the most charming guy at Goldman Sachs.

[@zeeegoat1875]

Bout as charming as stale toast

[@htchamber2776]

He’s got that corporate charm if that makes sense, if I wear a client this would be the kind of guy I want in my corner

[@thisandthat1523]

@@zeeegoat1875 misplaced gen z who imagines corporate charm is that of machine gun kelly or Drake.

[@hansm.picazo2550]

This man is power.

[@onsidelegal1002]

Goldman is a den of vipers but this is gold advice, jerry, gold.

[@gorgistos]

Amazing video, thanks🔥

[@supermindtechnologies]

This is well delivered 👍

[@kentam5361]

My ways to serve my clients well is to go with the flow. If you don’t like other to do it to you, don’t do it to others.

[@anatoliyrubanenko7277]

Straight fire info. Thank you my guy.

[@user-dq1kr6zc2t]

Jimmy! Good to see a new video of you!

[@ayetreyyy]

THERE HE IS! The one and only Jim Donovan!

[@CristianMorales-zo1jb]

Very professional. Thanks for uploading! 💯

[@ayoubyahiaaissa2485]

This heuristics can apply also when you’re dealing with a toxic client ?

[@DannyBoy443]

While explaining the first rule in the first 3 minutes. I thought he was going to just say "Well, guess what? Your clients are going to leave for someone they can take seriously" and move on to the next rule lol. That shows you how good this guys advice is. And why people who laugh at those who go to college should be laughed at.

[@ajayjha9111]

This lecture is incredible .

[@bigbuddy865]

Outstanding guy and extremely valuable input

[@FinanceHubb_]

If you're in this comment section you're destined for greatness, while most slept we kept learning

[@stannis7656]

Damn, he's giving he's giving us a follow-up 6 years later. Guy is a beast!

[@michaelmansini2307]

Amazing video

[@SsemagandaTimothy-uc6jh]

I entirely agree with learned Counsel.

[@brynwest4495]

I know the last video of Jim was 6 years ago I watched but he looks thinner I don't know anything about his health or lifestyle but hopefully you are doing well Jim.

[@primx8124]

Mr. Smith is back.

[@2kbk926]

Can't wait to optimally service my clients! Thanks KZbin!