UXPA UK September 2020 - UX in the Food Industry

Talk 1: Christina Eland, Senior UX Designer at Waitrose & Partners.
Chrissy will be discussing the changes in customer behaviour due to the Covid-19 pandemic looking into the different customer types, the physical and digital shopping experiences, and the importance of communication through that difficult time.
Talk 2: Alex Manthei, Product Designer at Deliveroo.
Restaurants are hurting. The past 6 months have challenged every aspect of how they traditionally operate.
In times like these it’s important to have a partner rooting for your success. That’s why at Deliveroo we build tools for restaurants to help them grow their business. Whether it’s Delivery, Pickup, or Table Service - our new, contact-free way to order and pay in-store. Our mission is to help restaurants not only survive COVID-19, but thrive during these uncertain times.
As designers, this has meant finding new ways of gathering feedback from restaurants we can no longer visit. Expediting releases in a responsible way so partners can get the support they need, faster. And working more collaboratively than ever across a three-sided marketplace to adapt to new realities.
Talk 3: Razel Villanueva, Product Designer at Gousto.
What’s behind the red box?
I will take you behind the scenes of what goes into making our red Gousto boxes.
It will cover at a broad level how our teams are set up, how we prioritise what opportunities to pursue, validating and productionising solutions whilst offering value to our customers during COVID-19.
It will mainly focus on the digital product side, rather than operational but I will give some examples of how it’s all connected.