Virtual Agent Academy: Improve Your Conversations with Microsoft Teams Part 1

[@markwdwh8lshrks]

Hi! Newbie here! :) would like to know if there is a way to query the time and date for a personalized greeting like - good morning! or good evening! Is there any available script I can use for the VA designer? Appreciate any advise!

[@sravi9330]

Hello, May I know how to edit the Hi, Restart, help, keywords to start, stop the topics. May I know the table name? Appreciate your response. Thank you!

[@W00t57]

I'm looking into that right now! lol... have you found it yet?

[@victorchen7301]

sys_cs_contextual_action

[@PrakashPatilPune]

Hi, once the chat is transferred to a live agent...will the agent get an incident number created already?

[@JoeyDee86]

Is there a way to integrate Power Virtual Agents with SNow KBs? We have a few custom chat bots that we’d love to be able to us SNow KBs to create topics.

[@victorchen7301]

Part 2 and Quebec update for Virtual Agent with Microsoft Teams!: kzbin.info/www/bejne/sIHZh6OEjdWdoJo

[@binaishadsouza8598]

Can someone share these slides?