Virtual Agent Designer - Topic Creation - ServiceNow

[@PracticeSNow]

Thank you for great video!

[@HarditSingh]

Glad it was helpful

[@GaneshM-lk1tm]

Its really great video Hardit. Thank you for making this video.

[@HarditSingh]

Glad it was helpful! Please subscribe to my channel. kzbin.info

[@LeongJocelyn]

Hardit, thanks for making all these short but very helpful videos! They are very effective. For your next video, could you please show how to configure and use AI Search, Genius Results, and Evam in Virtual Agent?

[@HarditSingh]

Thanks for the idea! I will definitely take a look into it.

[@preethigovindarajan888]

Hi Hardit, thanks very helpful video. I have a doubt where in the chat in input background where the user types his query how to enable attachment icon? and how to configure it.

[@HarditSingh]

Hi Preethi.. there is a separate input for attachment and you will have to ask user if he wants to attach an attachment only then show that input. Please let me know if you have further questions

[@maxvellart]

Hello Hardit Sir, How to add category and subcategory fields and their choices in the topic flow for incident creation

[@nikhil.kamlekar7398]

Hi Hardit, I have tried creating the workflow as you did. I tried in the UTAH release. As there are some additional functionalities and options. I have created the workflow, but when I test it, it shows like this in Virtual Agent: [preview only] Your test phrase triggered a different topic. Go back to the NLU Settings tab and make sure this phrase is tied to the correct intent. I have installed the plugins as you suggested in previous video. Could you please help me out?

[@HarditSingh]

Hi Nikhil, It will be because you had activated NLU in your instance. If you are using NLU, you might have to give correct keywords while creating the topic. Otherwise, go ahead and switch off the NLU functionality. Let me know if further help is required. Thanks!

[@nikhil.kamlekar7398]

@@HarditSingh Yes, with the VA plugins the NLU functionality is also installed. Yeah I will try as you mentioned and let you know.

[@manalaquil4493]

I have implemented the same topic as per the design discussed in this video but it is not working as expected .

[@HarditSingh]

Hi Manal, what is the issue you are facing? What is coming up and not?

[@nikhil.kamlekar7398]

Hi Hardit, sometimes my topic is not editable. Is there any way to make it writable?

[@pharmacykafunda9075]

Great work bawe

[@HarditSingh]

Glad it was helpful! Please subscribe to my channel. kzbin.info

[@sunitas8025]

I need a create a subcategory the choices of which should populate from category field.Whoch node to use here ,when i static choice node there no option in it to give dependent value.

[@deepakrawat9758]

heloo Sir, I have one question Can we use NLU in that flow which is using Contextual search block.

[@malipedduharish]

Great stuff. Thank you.. :3

[@HarditSingh]

Glad it was helpful! Please subscribe to my channel. kzbin.info

[@naveenahr4353]

Is virtual agent support language translation .. if user types in french how it will work?

[@HarditSingh]

This link should help you out docs.servicenow.com/bundle/newyork-performance-analytics-and-reporting/page/administer/virtual-agent/concept/localize-va-topic.html

[@shikhapuri5186]

Hi Hardit, Can you please make a video on dynamic translation ?

[@pradippaul8497]

Hi , when user chat through virtual agent and ask for update for his incident it will create an interaction. I want to link that interaction with the incident . Can anyone know how to do this? If a incident created through virtual agent then the respective interaction is showing on the related list of the incident . But for update case it's not happening.

[@vijayreddy6783]

Hello brother 20 days back i am sending my resume but noo response brother

[@HarditSingh]

Hi Vijay, I had forwarded to my HR . I will follow up and let you know in few days. Thanks!

[@srinathreddyc9740]

Hi Hardit. This is Srinath. Your videos are really helpful. Can i know that how many videos you have done for virtual agent and live agent in servicenow. Also, can u pls let me know series of virtual agent topics(I mean which videos comes 1st, which next and so on). So, it will more helpful to go step by step learning. Hope to receive your reply ASAP

[@HarditSingh]

I have sorted the videos now in my playlist. Let me know if you still face any issue. Thanks! kzbin.info/aero/PLgMvigbxmqHQHQIMODP30naiHW2xpxzKq

[@pharmacykafunda9075]

Wow wow wow

[@HarditSingh]

Glad it was helpful! Please subscribe to my channel. kzbin.info