How to use the new AI Capture Step

[@carloscandaI]

Hey Daniel, Thanks for the info you provided a lot of value right there! I have a question. Could you please help me how can i do the same with the button option? Thanks Daniel!!

[@mikefetherling]

This is a GREAT new feature!

[@nicolassuarez2933]

Outstanding! But what if I want to only collect customer_name or customer_email, giving both choices to user, like if they are buttons? Preventing AI to ask for missing entities values. There is no option for NOT REQUIRED entity Please some help.

[@Voiceflow]

You could work around this by listing multiple entities, but not including a reprompt for each (and turning off automatically reprompt). It should still capture whichever entity (or both) the user sends in their response, but will also allow users to not respond with any entities. Join our Discord to discuss solutions with other builders!

[@BossAIAutomations]

When i used capture user reply and stored the response into a variable, and then used a post request to send this data to make, the responses wouldnt appear in make for some reason.

[@nicolassuarez2933]

Automatic_Reprompt should have an option for NOT REQUIRED entities.

[@Voiceflow]

You can manually set the reprompt for specific entities, meaning some will be required and others will not. See our other comment for more details!

[@nicolassuarez2933]

@@Voiceflow Do you meantweaking the reprompt from settings? You are a helpful assistant collecting data from the user. You only require one value of all. Do not ask for more information. DO NOT WORK, there is no way of doing it mannualy.

[@nicolassuarez2933]

@@Voiceflow I need this bot working by monday in order to start a pay subscription with my company, having troubles here.

[@Voiceflow]

No, you won't need to change the system prompt, just leaving the reprompt section blank! On your Capture step, add an entity. When the window appears to add a reprompt or a button for that specific entity, leave it blank. Do this for any entities that you do not want to be required. Turn off "automatically reprompt" in the main step panel, just below the entities being captured by the block. This way, the step will capture any entities from the user utterance that match, but if there are no entities that match, it will not reprompt the user - meaning the entity is not required for the conversation flow to continue. For more support, please join our Discord to ask other builders there!

[@jorjon25]

Is there any way to go back to the previous version in capture? I find the tokens it consumes to validate very simple data such as an email or a phone number to be extremely excessive. In just 5 tests it consumed half of that amount. Also, it doesn't let you choose another model, it's blocked.

[@Voiceflow]

Thanks for the feedback! We'll pass that along about token consumption. We've recently doubled the token allotment for each paid plan, so Pro users now have 4M monthly tokens. You can also adjust the Capture step to capture the entire user reply by clicking the dropdown menu beside "Capture" in the panel - this uses no tokens!

[@jorjon25]

@@Voiceflow Thank you very much for your response, great work by the team. I would like to leave you with a suggestion, you could create functions like voiceglow to have a native integration to manage live messages and have white label options for our clients. Thank you very much and I hope you continue to improve every day. Greetings! Reply

[@jakub_mika]

Why it uses so many tokens?

[@Voiceflow]

The number of tokens depends on your prompt and the model you choose! You can change the model by clicking on the automatic reprompt toggle.

[@jakub_mika]

@@Voiceflow are you sure? Choosing ai model in this case is blocked.

[@nicolassuarez2933]

Sorry, but Capture can even extract 3 entities like FirstName, LastName and Id in the same block... Any alternative?

[@Voiceflow]

You can capture multiple entities in one block. Press the "+" button beside "Entities" add another entity to the Capture step in the main panel!

[@nicolassuarez2933]

@@VoiceflowSo I suppose they need more uterances in order to do it right? Because out of the box is not working. There is a better way of capturing to variables First Name, Last Name and ID with AI?

[@LoveyDoveyMoments]

the older one was better honestly Idk how to use it for capturing details like height weight etc from user where as I just went with last utterance in previous onee 🙅

[@Voiceflow]

You can still capture the user's entire reply! Click on your capture step, then at the top of the window, select the "Entities" dropdown, and choose "Entire User Reply" and save it to {last_utterance}. Where using AI is helpful is if the user responds with a complex response or if they don't provide the specific details, the models can react and reprompt to get a clearer entity. Hope this helps!