Warning! Fanatec GT DD Pro Steering Wheel Connection Problem Continues! No response from support yet

[@frankm.716]

lol how did I get here. I hope you get your issue resolved!

[@madhaz3359]

Damn . I just bought into fanatec and couldn't be happier . Don't give up mate! Send them this video. I have bought 2 wheels along with the base and pedals. One of my wheels needed repair ( the up shift wouldn't work sometimes) I created a ticket and within 4 weeks they replaced it with a working wheel. They will sort it for you , don't give up . And Corsair have just bought Fanatec . Dispite the downward trend of Fanatec I would give them a chance to get back on their feet. Good luck , hope you get it sorted.

[@reviewforthetube6485]

Rule no1 and im going to say this to all fanatec users who get a new wheelbase/wheel. Never ever update the wheelbase without taking the wheel off first. Then you can uodate thw wheel after. It can lead to all sorts of issues that won't go away and it can brick your unit. Fanatec used to explain this a long time ago its as if they gave up on saying it? Idk but I believe its one reason why I've never had an issue with fanatec. But then again I've heard this gt wheel is the actual issue. You get a new wheel it goes away.

[@gpsearle]

I was having the same disconnect issue, I have been back and forth with support for 15 weeks and counting … I caved when the insolvency was announced and bought the QR2 bundle.. it fixed the issues I was having, but it sux that I had to spend my own cash to fix a product that does not function as intended… I feel your frustration and sympathise. I asked support to reimburse me for the QR2 which they have said they will not.. they still want to RMA the base, which I do not want to risk.. At this point, I want a full refund…. On principle alone. It’s like a Seinfeld episode … I’d like to return this out of spite.. Just shitty support all round…

[@wernerraben779]

Hi there, first of all get rid of the QR1 light and get a real QR1 (but that is not the problem but the plastic QR is so bad, it can break and damage the USB-C inside the shaft). Reconsider getting the QR 2 aluminium combo though. Secondly; the problem isn't the base, it's the firmare on your wheel. I had the same problem wtith the Formula V2.5X. I opened the wheel base, re-attached the clamp with 15NM but nothing worked. Than I realised the problem occured after an update. Do this; remove the wheel. Shut off your base and disconnect it from your PC. Uninstall the Fanatec driver from your PC. Reinstall the driver and connect the base after that again without the wheel. Once you have done that, open the Fanatec program and restart the base. Than hit the 'Open Firmware' button. Than hit the 'Manual Firmware Update' button in the right corner above. Than hit the 'Manual Steering Wheel Firmware Update' button. When it says 'Please wait' reattach the wheel. Than you will see a pop up and hit OK. After that it will show the wheel and than hit the 'Flash Firmware' button and it should work again after it hits 100%. Also check your USB ports because on my laptop one of the USB ports did not work with this procedure but the other did. Good luck!

[@eawansawa3289]

This a faulty quick release and fanatec should be held reliable and should re call all these units and matter fact they keep selling these units with that quick release knowing it has major factory problems. Which is why they had to come up with QR2 quick release and call it a day. I did alot of research before switching from my g23 and I stayed away from fanate so I went with Logitech pro wheel for 1080$ with ps5 base, wheel hub, load cell pedals with 2 year warranty on all products. Where if I buy GT DD por for 800$ plus 200$ just to fix the quick release from QR1 to QR2.

[@nathancad]

Mate, sell that on marketplace and wash your hands, your lucky to get an email back. I swapped it out for a simagic. FFFFFFFFKKKKK Fanatec. I had the same problem.

[@kstubba82]

This is happening to me i bought a 2 bilt collar i seen on another video but its still happening😩

[@powerralley]

@@kstubba82 I just received the QR Bundle type c, but have not installed it yet. I hope that replacing the existing (defective) hardware with this kit will solve it.

[@AaronDMcMichael]

yep I took mine to best buy, still doesnt work, wheel and base. I went ahead and ditched it and bought a Logitech wheel, much better!

[@KnightofRenn]

Real it wont connect anything to my pc! or PS5 still

[@nirvana613]

Fanatec are notorious with shitty customer support. I'd sell and switch to moza or simagic

[@powerralley]

@@nirvana613 Yea, that is certainly my plan B at this point.

[@shmorgiborgi9519]

wheels jank, Fanatec is incompetent . get a thrustmaster 598

[@powerralley]

@@shmorgiborgi9519 that thing looks awesome! Is it PS5 compatible. I'm trying to learn about it now.

[@shmorgiborgi9519]

@@powerralley $499 GETS YOU PS5 GT7 VR. You could buy a $399 fanatec setup add a $30 8nm power supply and have both for $950 and have 2 rigs amd semd all that other sh!t back for a refund

[@andreaugustus798]

​@shmorgiborgi9519 so you can use the fanatec 8NM power supply with the thrustmaster t598?