Warranty update Spyderco Delica ZDP-189, what happened and where we go from here

[@northmanscall]

Fits right with my experience of Spyderco and Glesser Family

[@travisbickle0815]

first off, thanks for your great effort you are puttin into this, awesome! watching/listening to this was like playing my vinyls at 33 instead of 45 revs 😊

[@speedwolf5212]

How cool is that of Spyderco- a customer sends in a knife complaining of performance- they tear the knife apart and lab test the metal, Rockwell test it and then the co-owner calls you directly to talk about the results. That’s pretty awesome.

[@hooliganAvail]

Wonder how much of that comes from outpost being a you tuber.

[@Outpost_76]

All positive warranty experiences from Spyderco for me. It was nice to have Eric call directly and speak to me about the results.

[@Outpost_76]

@@hooliganAvail I didn't tell them I had a channel and unless someone pointed them to my videos about this Delica they would have no way of knowing.

[@hooliganAvail]

@@Outpost_76 then that kicks ass.

[@natek1993]

This just goes to show why they are such a great company and are leaps and bounds ahead of the competition.

[@jcoolG192]

That is a perfect cs experience with Spyderco! I have no idea what was going on with the original knife, but that thing would not cut. They went to extraordinary efforts to make sure the customer, you, were satisfied. That's awesome! 👍

[@bamaknifeguy]

jcoolG19 2 I agree brother. It couldn’t have went better in my opinion

[@Outpost_76]

Definitely good, all 3 Spyderco warranty experiences over the years have been positive.

[@charlesdudek7713]

I'm sure Eric Glesser knew you are a KZbinr and all but still that was really cool of him to contact you personally and do all that testing and go the extra mile. I says he cares about his product and his customers. 👍👍

[@SteveHoltArts]

Very interesting. Out of all my spyderco knives my zdp 189 delica is the one that has kept the best edge retention. My s110v manix has kept just as good of an edge but the tip chipped off cutting a plastic zip tie off of a small children's toy packaging.

[@newhuskytwenty]

Three years ago... Well, before the arrival of K390 steel my EDC was that model in that same steel and I was very pleased. Now I carry a Delica in K390 but the sensations are almost the same, in daily use you feel no difference except the blue instead the British racing green. ZDP189 is still very good but it seems out of fashion. In my keyring there is a Manbug in ZDP189, no need to sharpen it and it isn't rusted.

[@cornelius0113]

thanks for posting this. i got a delica start of the month and its pretty dull. i sent it back along with my other spydercos for sharpening. i did mention in the form that i recently got it and it was dull. hopefully they just replace it.

[@Outpost_76]

Which steel is the Delica?

[@cornelius0113]

its a VG-10, im just got into knives and its been great learning about its intricacies.

[@joshuabriggs7114]

Excellent narrative! Thanks for sharing your ZDP Odyssey. You and Spyderco are both class acts!

[@Outpost_76]

Thank you, I appreciate that.

[@barkingspider2007]

I met Sal and Eric Glesser at blade show 2018. They deeply care about the quality of the product that comes out of the shop. I have a Spyderco Endura in ZDP189 it is a staple in my user rotation. The blade holds an edge for a long long time, only has had edges the original original and a re-profile. The strop is all it takes to put the razor edge back on. I love the ZDP blade. I picked up the Spyderco Caribbean (LC200N) at the show. So far very good blade. Thank you very much for the review. : )

[@Outpost_76]

The Endura ZDP I borrowed from Josh did very well and I'll be testing this one next week to see if it does as well.

[@angelos5348]

They did the same to Michael Christy with his 204p bento Domino. Said it rc'd right around what it should have but there was obviously something wrong whether they wanted to admit it or not and same situation here with this zdp Delica.

[@patrickvanovermeeren4513]

Thanks for sharing your experience with the Spyderco warranty department. Good story great video !

[@Outpost_76]

You're welcome and thank you.

[@glockgaston2922]

That’s great news G I’m really glad that it worked out for you!! It’s cool that Eric called you himself and straightened the problem out and explained the process!! Definitely keep us posted on the new zdp-189 delica!! Thanks for sharing brother!!!! 👊👊👊

[@Outpost_76]

You're welcome brother and I'll be doing edge retention testing on this one next week and posting the video about it.

[@kevinAuman1]

I had a very similar experience with a hap40 stretch where the darn thing just would not hold an edge at all... As a matter of fact I couldn't even get it to take that great of an edge either and im not a youtube reviewer or anyone special so i didn't think i would get anywhere with warranty dept so I just gave the knife away to a friend who has also complained it does not hold an edge at all and that his bos 420hc did better... I have never owned any other blades in hap40 so I just discounted the steel itself but maybe I was wrong...

[@Outpost_76]

Spyderco has bo idea who I am, I sent the knives in like anyone else would. They help out much more than what you see talked about online.

[@kevinAuman1]

@@Outpost_76 well atleast I know if it happens again 🤷‍♂️

[@hilltopknivesandgear8103]

Awesome experience. Thanks for sharing brother!!!👊👊

[@Outpost_76]

You're welcome brother

[@TheKnifeBeater]

Thanks, good info.

[@Outpost_76]

You're welcome brother

[@hooliganAvail]

I'm glad you had a good experience with that. I just bought an advocate from bhq. Upon inspection I noticed some rattling from the pivot when I shook the knife open or closed. I then proceed to call spyderco. Was told 2 different things by 2 different people . The first lady told me that if the knife was closed and made that noise it was kinda normal but in the open position it should not and there may be a defect. She gave me an option to keep it or send it in and they would take care of me.The knife appears to work fine so I was a little unsure what to do. I decided to send it in. I called again to ask about the how to since it is my first experience with spyderco warranty. I talked to a second guy who was pretty short with me and told me they can't do anything for me untill they see the knife and if there is no defect I would have to pay to ship it back. Kinda sucks since I have to pay to ship the knife to them and maybe back when this could have been caught in quality control I really don't think a knife is supposed to rattle. Also do you insure your packages when sending them out? Thanks again

[@Outpost_76]

I usually insure packages but I didn't on this one. From others I've heard they usually don't require you to pay for the knife to be returned. I'd send it in and see what they say.

[@hooliganAvail]

@@Outpost_76 I appreciate you.

[@littlewoody5539]

Cool ending enjoy your new knife .👍

[@Outpost_76]

Thank you

[@anonymus5995]

Can you clarify what was wrong with the knife? It got dull faster then it should, but the HRC was 64 and Chromium was in the carbides not free in steel also confirmed by Spyderco. They gave you a new knife, which is also 64 Rockwell and its performing how it should. But what was the cause of the first Delica getting dull after couple feet of cardboard?

[@Outpost_76]

Did you see my original video about that knife? Out of 6 PMI scans 2 showed zinc. I had 9 or 10 sharpenings on the first one and it never got better. So far the replacement seems to be doing as it should.

[@anonymus5995]

@@Outpost_76 Thanks for the info, I've watched your first video couple days before and forgot. I need to do some testing with my Delica ZDP 189.

[@Outpost_76]

@@anonymus5995 you're welcome, I just finished testing my ZDP-189 Delica yesterday so I'll have that coming soon.

[@djmblades4124]

Thanks for the update G 💥 Really glad to see that you had a positive experience brother. Seems to perform a whole lot better than the mystery knife. There was obviously something wrong with that one. Appreciate you keeping us in the loop bro 👊🍺🍻

[@jaystrongbow9435]

I can also chime in and add another positive experience with Spyderco warranty Dept. I had a GB2 where the detent ball went flat and couldn't hold the blade in reliably. I sent it out for evaluation and 10 days later the UPS man dropped me off a brand new Gayle Bradley. Spyderco definitely stands behind their warranty if there is a defect in the knife the user did not cause.

[@Outpost_76]

This is just how it should be when you have an issue with a knife. Glad you got a new one too.

[@timbo4374]

Weird as hell, but glad to see they took care of the problem. Luckily, I've never had a warranty issue with Spyderco, but it's good to know they backed their product. Still would love to know what happened, but guess we'll never know.

[@Outpost_76]

I'm with Roman about it being overheated during grinding. Especially how rough and toothy the factory edge was. It looked to be mini serrations and there was slight discoloration on the factory bevel.

[@darichard11]

This is insanely good customer support. Most interesting to me is what this says about the reliability of Catra testing. fwiw, I've never gotten the edge retention from my ZDP knives that others report. It wasn't as bad as you're seeing, but my ZDP results have been more like M390 rather than K390.

[@Outpost_76]

I'll be doing edge retention testing on this one late next week to see just what it will do.

[@Outpost_76]

What ZDP model do you have?

[@darichard11]

@@Outpost_76 Mule, Dragonfly. Had a stretch but sold it.

[@captnkurt83]

Wounder if that cardboard had some contamination of some kind.

[@Outpost_76]

It didn't, it was the same cardboard stock that was used in the prior test to this knife and the one tested after. This problem was isolated to the ZDP with issues.

[@bamaknifeguy]

That’s awesome that it went well. I am super curious as to why it performed so poorly but tested so high on Rockwell and nothing crazy on PMI. That’s puzzling. What are your thoughts as to why that may have happened ?

[@Outpost_76]

I agree with Roman about it being an overheating issue. I don't see another way it would have taken edge damage so bad against cardboard as fast as it did.

[@TheScottyp1]

burnt edge

[@johnscarborough4746]

I suppose you really couldn't ask for a better outcome of the situation, and to have a detailed conversation with Eric on top of that. I recently sent a blade in for warranty service to Spyderco and my experience was top-notch.

[@Outpost_76]

I agree, glad to hear it went smooth for you too.

[@sergeb5765]

Goes to show you that 64 HRC by itself isn't everything

[@dogonmountain6445]

Interesting. Any theory about what was going on with the first one?

[@Outpost_76]

I agree with Roman about overheating, thinking back the factory edge was very rough looking and had some darker spots in between what looked like mini serrations.

[@paul_schuette]

Thanks for the update. Yeah, it’s never good when Eric calls you personally. 😂 That’s really weird that their test results all supposedly came back normal, and yet it was obviously an serous under-performer for some reason.

[@Outpost_76]

Maybe there was something they just didn't want to tell me but I can't say for sure. The first one took edge damage way too easy. So far this one seems to be good but I'll be doing edge retention testing next week to find out.

[@TheKoss11]

I had that knife, and when I heard that it could break if it were used to pry even a little bit, that gave me a feeling that this knife would fail. If zdp would break on a knife as small as the delica but not on the dragonfly, then I wouldn’t want to have a knife fail on me like that. I know, some people are gonna say that if I am prying with a knife, I am a fool and the same would happen with VG-10. The thing is, ZDP is better than VG-10, or is it? This isn’t a knock on Spyderco, it’s the truth about zdp.

[@jameslafarlette8534]

Good stuff, Spyderco has always had great customer service.

[@Outpost_76]

Thank you

[@Keith_the_knife_freak]

👍👍👍👍👍

[@dogonmountain6445]

Spyderco is a great company but I haven't been very impressed with their warranty. I received a new knife missing a washer and after I requested a washer, they sent me a boiler-plate email telling me to send the knife in, enclose a check for $5, etc. Lame. Have some faith in your customer.

[@jaystrongbow9435]

If the knife was found to be a factory defect, they refund your 5 bucks. I enclosed 5.00 when I sent my GB2 in for a flat detent ball, they sent me back a new knife and my 5 bucks. Its just their process, but again, if your knife has a defect, it will come back fixed or replaced, along with your 5.00. Hope that helps.

[@dogonmountain6445]

@@jaystrongbow9435 I know, but when it's a 100% new knife, it's a bitter pill to send it off at my expense and enlose a check. I realize they would probably return the check.

[@jaystrongbow9435]

@@dogonmountain6445 We are talking mass produced knives, not custom knives, so X amount will have issues, thats just the facts for ANY company. But sending your knife with a factory defect back for a few bucks USPS first class should not be too big a deal for anyone. In a couple weeks your knife will be fixed or replaced and back in your pocket. That's a great warranty, even if you lose $2.40 shipping it to Golden, Colorado.

[@dogonmountain6445]

@@jaystrongbow9435 $2.40 for first class mail? It's double that. What would save them and me time and money would be sending me a washer. Have a problem with a CRKT and you can go on their website, fill out a form and have a part sent to you at no cost. Also pretty much every other knife co sends replacement clips for free. But go ahead, keep telling me how lucky I am to have received a new, defective knife.

[@jaystrongbow9435]

@@dogonmountain6445 Dog, if you are that freakin cheap, send me your info and I'll give you the five bucks. I really think you could skip a coffee buy and afford to send your knife in for warranty, but if you cant really afford it for extreme hardship reasons, I'll be glad to help out.

[@tonybranton]

The two to four second pauses get really annoying. I was trained in public speaking and radio broadcasting. They aren’t cool. They aren’t smart sounding. They’re distressing and distracting. GET ON WITH IT, and though Barak Obama popularized stopping every three words to praise himself, there’s really no need to waste so much time. The message isn’t THAT profound!

[@patrickvanovermeeren4513]

Thanks for sharing your experience with the Spyderco warranty department. Good story great video !