WAS THIS MY FAULT??

Welcome back guys, today we are working on this vehicle, I coated 4 months ago and received a call with coating failure. Do you think this coating is clogged?

[@jaydailydetailer]

Great customer service and great video. Things don’t always work out perfectly and that’s when our opportunity for reputation shines ⭐️

[@serranosmobile]

@jaydailydetailer facts bro

[@Murph97]

Not your fault bro. You can see all the scratches on the front….they were probably using a brush or a tunnel car wash. With enough abrasion the ceramic coating will be removed. I’m wondering if the coating didn’t fail but rather it’s been slowly removed due to improper washing?

[@serranosmobile]

I'd say it was heavily cloged

[@Murph97]

Maybe but I’ve always been able to unclog a coating. If a coating can’t be unclogged then the right chemicals weren’t used or the coating isn’t very good. I know you’re a pro so I’m sure the right decon chemicals were used. Just saying, maybe try a new brand. C6 is pretty stout.

[@juansstory]

definitely taking it to a wash tunnel 100%

[@JLocauto]

Gyeon never fails tbh

[@dannyboy8644]

Very professional of you in my opinion. I love your videos, i learn a lot from you. You are an honorable man. If it happens again, then i would be suspectful. Thanks for the video 😊😊

[@serranosmobile]

@dannyboy8644 Yes, at that point, I'd be concerned

[@mattdmv]

By the looks of the hood it looks like improper washing from the customer possibly or going to wash with brushes. Great customer service and transparency

[@serranosmobile]

@@mattdmv thank you

[@MrBigtexco]

Way to step up and take care of your customer. You are honorable and loyal to your customers, hopefully you get the same in return from your customers that have been with you for however long.

[@serranosmobile]

yes they do take care of me

[@1stfrompuertorico568]

Aquí tu primo caribeño bendiciones 🙏

[@serranosmobile]

Igualmente

[@Secret_Sun33]

Honestly ceramic coatings are kind of frail if you need to be constantly respraying "boosters" for maintenance then that tells me they don't last very long.

[@serranosmobile]

yes I don't like to use toppers due to I want coating to do the work

[@rogermendez7266]

Amen. ​@@serranosmobile

[@thewiseguy390]

Exactly. 5 year coating but every 6 months gotta maintain it kinda defeats the purpose

[@rooboy99]

Some coatings are more equal than others

[@nateludy6749]

I agree take care of the customer and don't do the blame game. I like how you treat your customers.

[@serranosmobile]

@@nateludy6749 I appreciate that feedback

[@GzDetailingLLC]

The way I look at it, is you did more then enough on the business aspect and customer satisfaction side. In taking care of client. A thing to remember too is if you are coating numerous vehicles theirs always going to be one vehicle that things just don’t go right. Part of life & business! Good job sir 🫡

[@serranosmobile]

@@GzDetailingLLC I agree

[@Ecdetails]

Good video Carlos

[@serranosmobile]

@@Ecdetails thank you bro

[@shojus]

Good on you for taking care of the problem at no cost!

[@serranosmobile]

@@shojus thank you

[@charlesbrasington7599]

Why didn’t you use a water spot remover! That helps alot for a clogged coating

[@serranosmobile]

I did

[@serranosmobile]

I forgot to mention that in video

[@BlazeFan-tp1rv]

I think I would’ve cleaned up the scratches on that hood while you had it in the garage, looked fab tho you are a hard worker for sure

[@serranosmobile]

@BlazeFan-tp1rv yes and I agree, but the whole truck looked like this, so it was definitely a consideration.

[@BlazeFan-tp1rv]

@@serranosmobile oh ok gotcha, hey thx for the response just so you know I have learned a lot from your videos I greatly enjoy them

[@serranosmobile]

@BlazeFan-tp1rv I appreciate you

[@joepen1955]

love your videos waxing cars for over 50 years big fan of yours will subscribed now i just keep simple lol bless day

[@serranosmobile]

@joepen1955 thank you for the sub! means a lot

[@JamieTheCleaner]

Great vid Carlos 💪

[@serranosmobile]

@@JamieTheCleaner thank you bro

[@joepen1955]

this is why i only use sealant wax

[@serranosmobile]

@@joepen1955 I love those all day

[@PorfyD23]

In my humble opinion I think he's been taking it thru the brush car wash

[@serranosmobile]

@@PorfyD23 I agree

[@mattolivo]

I respect you doing this and I understand why you did it BUT those scratches on the hood tell me all I need to know!! SOMEBODY was doing something they aren't suppose to be doing..... Sucks bc they are a long term customer of yours and they would rather destroy their paint than call you for maintenance service. DO NOT LET THEM DO THIS TO YOU AGAIN! Seal has NEVER failed on ANY of the cars I have done, 0 fails. That looks like it was clogged or somebody used a strip soap or some chemical on the paint. That was weird in every way, but customer is always right if you wanna keep them happy, but if it were me this would be their one and only questionable freebee. I record every single service I do that way I can always go back and look to see if I screwed up and also just in case someone tries to bad mouth me which has only happened once but I shut that crap down immediately so it did not effect me, ppl will try to get over if they don't know you record every service you do, recording my work is always in the paperwork and i tell them before i get their that I record my work and it will not be posted online without permission which I Rarely ever post any of my work online, I do plan on starting a youtube channel Im just terrified of the internet lol. You handled this the right way as long as they have never done this to you before.... Love your channel and your transparency with what you do, i love learning new things especially how to handle certain situations I haven't been through yet.

[@serranosmobile]

this feedback was amazing and thank you

[@johnmelling9950]

I think coatings are great but in my experience you have to take care of them to keep them performing properly. It looks to me like something is on top of the coating on that one side. You just never know what the customer does to the car when you are not there.

[@serranosmobile]

I agree 100%

[@josephmontoya3090]

With all the scratches….proves it wasn’t your fault. Poor washing methods from customer, that’s why I required a monthly exterior service by us for warranty

[@serranosmobile]

@@josephmontoya3090 great feedback

[@_EGOIST__]

There much more you coulda done instead of reapplying a coating and paint enhancement. Good on you for taking care of the customer but there is boosters, clay, decon, I heard water spot remover works too. I’m sure all Those are products you had on hand instead of buying a brand new coating!

[@serranosmobile]

yes I used water spot remover nothing, then used acid 50/50 to give it a little kick and nothing

[@denniscolyn5435]

Did you check the paint thickness? I suspect the drivers side had been repainted and not fully cured, the out gasing will cause bonding issues.

[@serranosmobile]

@@denniscolyn5435 paint was at 4.57 mils. has not been painted

[@tomevans54586]

How about a "water spot" remover" chemical to unclog the coating?

[@serranosmobile]

@tomevans54586 I used that as well, forgot to mention in video. but it was in the video after the iron decon

[@vicarod]

I really struggle with ceramic coatings on dailies. With them needing a topper every 3-6 months, at what point is the coating gone and topper doing all the work? Might as well apply a good ceramic sealant and not bother with a coating. But, people want the coating.

[@serranosmobile]

I agree, I believe coatings will eventually be a thing of the past. that's why I focus on interiors

[@vicarod]

@@serranosmobile I just did a 2013 Lexus SUV with 100k. Great people. I tried to talk them out of a coating but they wanted it. It also had PPF on the front. NEVER removing that again. Take it elsewhere 🤣

[@serranosmobile]

yes people want them, we just have to provide the service

[@danielsoto8738]

My opinion is if you op out of the maintenance package you lose your warranty

[@serranosmobile]

I can agree to this also

[@KingTheDetailer]

That weird that the coating just didnt decide to bond to kne side of the car

[@serranosmobile]

@KingDaDetailer it bonded but it was super clogged

[@KingTheDetailer]

@@serranosmobile so instead of replenishing to remove the coating and reapplying, what could have been done ?

[@serranosmobile]

@KingDaDetailer keep washing it and hope it unclogs. then add a topper and hope it bonds

[@blackhatairborne7174]

Hola Sr. Serrano, have a quick question, have a 2024 es 300h, it has Vapor chrome wheel. What product you recommend for cleaning this particular wheel?

[@serranosmobile]

hmmm ph neutral cleaner

[@ApexCadaver]

No offense… but if the vehicle is being fixed in the exact same place that you did it last time, the sun is directly shining on it. Secondly, this sounds exactly like sprinklers hitting the car and the water drying.

[@serranosmobile]

@@ApexCadaver who knows, I never worked on the drover side. I think improper washing method. but I can't play the blame game

[@mattolivo]

The scratches on the hood speak volumes.... still I think you handled this correctly this time but don't let them take advantage of your kindness, I see ppl try to manipulate us detailers all the time. Idk about you but that's the main reason I video record every service I do.

[@serranosmobile]

yes I agree, and yes I always tell my customers I'll fix it once amd that's it

[@chase1bandz]

Were you able to remove the ceramic with the yellow pad? No way the strip wash removes ceramics or does it?

[@serranosmobile]

so the goal is not to remove it just clean it up and recoat and it bonds.

[@chase1bandz]

@@serranosmobile oh ok I got. Polishing over it won’t mess up the ceramic that’s already there tho?

[@serranosmobile]

@chase1bandz no but it just flattens it, I dont even know if that makes sense lol

[@chase1bandz]

@@serranosmobile 🤔🤔 I’m trying to understand 🤣

[@CirclesAreRound]

Maybe it didn’t bond properly to the paint

[@CirclesAreRound]

Maybe water spot remover would have done something

[@serranosmobile]

it didn't do anything

[@AZULYORO4LIFE]

Maybe the product expired

[@serranosmobile]

@@AZULYORO4LIFE definitely not

[@tr3town]

That coating is junk

[@serranosmobile]

@tr3town nope it's solid.

[@detailgrandma22]

It's late...

[@manuelamaya7357]

And your up watching anyways 😅 put it on silent and go to bed 😂

[@detailgrandma22]

@manuelamaya7357 yep. I am always up late though unlike most of them. 🤣

[@serranosmobile]

🤣🤣🤣🤣