We Had A Bicycle STOLEN From The Bike Shop

[@GCPerformance18]

Let me know if you had any similar experiences

[@SkiRidesMTB]

Worked Liquor retail for 10 years...happened all the time. Cases and cases of high end liquor went out the door that way. Sucks.

[@adambarlev8992]

Tried to scam the shop into taking a pinarello dogma on a test ride without CC and ID... Track sprinter Kelyn Akuna said, no problem, I'll come ride with you on my bike. Testrider tried to ride towards a cubevan with an open door and accomplice waiting. Those chumps tried the wrong dude, Kelyn has PIPES, throws hands and the thieves flee. Legendary.

[@liquidSpin]

I can tell you one thing to spot if it's legit or not the image of the chip on the CC is wrong. I've also never seen any digital image of a credit card showing the chip. I fucking hate people like this.

[@jkay5lx5]

It’s been a problem for years. When I was in the industry back in the 90’s we basically stopped all test rides unless it was a child or a known customer. Sorry it happened to you.

[@tupacsgohst]

you should have spotted the fake American express font first of all on the card as that was ridiculous and should have known it was a scam in progress and you still let it go through. Better study your card brands as this was amateur hour and most bike shops i know wouldn't have done that transaction with a client with that many red flags.

[@travispyle2905]

Grant, this video speaks volumes to your character as an Employer (how you treat your employees) and the kind of ethics you have. Thank you.

[@GCPerformance18]

absolute love this comment and this is all I try to be, in this world we al make mistakes and I want to make it known that we can all have second chances, he handled the situation with respect and felt bad about the whole thing and now he will always remember this, so he has good character and we want to be there for him

[@nicholasusher8075]

I work in a bike shop in Australia and we had a similar thing happen to us. Now, if someone wants to pay over the phone we only take a 10% deposit over the phone so that they can reserve the bike. They then either pay the rest when they pick the bike up or do a direct transfer into our account. This means they can still reserve the bike over the phone and we can get it ready but at least if they dispute the charge to get the money back we are only losing 10%. Telling them they’ll have to pay the rest in store is also usually enough to scare off the scammers. Sorry to hear this happened to you

[@GCPerformance18]

yea that was the whole thing, he had a story about he was at work and needed it for his sons bday and it wasnt the most expensive bike it was 1300 and said he would have to pay and have his wife come in a pick up in store, its all on us because we havnt been burned in a while but yea should have been avoided

[@ChinaCycling]

I've seen what you're packing behind the counter, ain't no way I'm trying to steal from you. Haha. But, for real, thanks for sharing the story.

[@GCPerformance18]

😂😂😂 Florida man

[@CycleXplorer]

🇺🇸 in the UK it would be a broom handle. But you'd probably end up in prison and compensating the burglars if you used it 😂

[@jeremyemilio9378]

What is it? I can't see it

[@markwright8030]

The world is full of dishonest people. 😡 No retailer is safe.😡 Sorry to hear your shop was scammed .

[@GCPerformance18]

no problem we have our guards up again and luckily it was a cheaper bike

[@hippiebits2071]

Finally a detailed explanation as to why so many businesses in the veterinary industry know longer allow payments over the phone without a card being already on file. It kind of sucked to have to repeatedly explain this to people without being able to give an in depth explanation.

[@GCPerformance18]

Yea it really is shitty. Because we use to do this for ease of consumer for someone to be able to come in and pick up there bikes. But thief’s had to ruin this experience for everyone

[@jackiegammon2065]

Sadly, this sort of thing has been happening for well over 20+ years, but it's still a heartbreaker. As a shop owner myself, it's heart breaking...I hope that you are able to shut this down and share it with all of your other shops. Good luck!!

[@takocat9618]

ALWAYS follow your gut feelings it doesn't matter if the other person's feelings get "hurt" when you're talking about money you shouldn't trust even your friends ,I'm so good at following my gut feeling that my boyfriend is scared of how accurate it is ,at first he used to get mad at me because I was so negative about things he wanted to buy online, after saving him a lot of money he finally confessed to me that he would pay more attention to me when it comes to figuring out scams and bad people I know it sucks when you get it wrong but people need to understand that being wary is necessary to go trough life without losing your hard earned money

[@GCPerformance18]

yea it was on me I should have stopped it right away to be honest

[@xmateinc]

Yea my boss likes me because I’m not scared to say no!

[@rickywoods3101]

How did you save him a lot of money? Did he try and pay for something with gift cards lol?

[@Sunspot-19]

This is so common in all segments of retail. Perhaps it is time to go with a 10% discount for cash program along with requiring all card purchases to be swiped or read by the chip reader. Gotta protect ourselves and sometimes that causes a little grief however, that is called cheap insurance. You certainly have a good mindset, moving forward. Best wishes for you and your shop.

[@stuartquerney9456]

We had a similarly stolen bike in 2022 from our shop. Phoned-in CC etc. for an e-bike for a Christmas present. Was a sad story etc. We told the guy on the phone we'd need to see a DL when the bike was picked up. When he arrived to get the bike, we checked out the DL, which turned out to be a total fake of course (It was a really good fake!). NOW, what we did was to take a picture of the guy holding the DL up to his face without giving him a chance to say no, and he obliged. We naively assumed nobody would be stupid enough to proceed after that. Two months later, we got the chargeback, called the police and shared the details. The police had this guy's face in their database and put out a warrant for his arrest. It seems we were just one of at least four shops to get scammed by this guy, but none of the others thought to take his picture. It took about a year to catch the guy. It's before the court and we are still waiting for the next steps at this time. We'd like to at least get the money we lost on this reimbursed, but these things take a lot of time and we aren't holding our collective breath. We are in Canada, and our legal system is agonizingly slow. We've stepped up our processing procedures. Nobody can take anything out of the shop without our CC processing unit running the card, and will only take partial deposits on the phone, and prefer payments on our webstore. You learn by making mistakes.

[@GCPerformance18]

yea exactly this was the kind of story we got, something for the kid and something quick for birthday, and the signs and flags were there we just also gave him the beneift of the doubt because we hadn't had anything fraud in a while

[@ChrisCapoccia]

@@stuartquerney9456 I don't know that it's just a Canada thing. Real courts are completely different from the ones in movies and TV shows

[@stuartquerney9456]

@@GCPerformance18 As retailers, We're programmed to be kind, and want to help, and want to take everyone at face value. Then someone takes advantage of that!

[@festerofest4374]

Thank you for warning everyone. True for all retail not just a bike shop!

[@GCPerformance18]

That’s what I was thinking when I made the video. I hope this helps some people out there

[@hockysa]

oooh this makes sense. I bought a bike today ordered from Italy and their payment system wouldn't accept my Amex (despite their site mentioning that it's accepted) I offered to call an give my card details over the phone but he didn't sound too keen. Makes sense now that he was being cautious. He later sent me a paypal link which I used to pay.

[@diehardbikes]

Yeah, bike shops get suspicious when you say you want to pay over the phone. Don't pay for things over the phone, its a great way to get scammed on a personal level too.

[@hockysa]

@ yeah I was more worried for myself but from what I could tell the stores reputable and been around since the 60’s Also I needed this to go through my Amex for the rewards ending this week so was willing to take the risk 😅

[@GCPerformance18]

yea its crazy a lot of companies wil not take amex in todays world but charge backs are so easy on there with buyer protection

[@LaurentiusTriarius]

To be perfectly honest it's a lot of trouble for a bike and a pile of stuff they'll resell for 1k at best and split among them, it's hard being a criminal, idk working would be more profitable...

[@GCPerformance18]

yeaq no lie lol

[@huntforchris]

I worked in retail years ago. Had multiple goose down jackets stolen. Each one had 4 tracking alert tags that should go off at either door. We figured after there was a couple with a pram with hood down. Must have been lined with alfoil multiple sheets or similar to block the signal. No one ever saw the baby or inside the pram.

[@realvaughnfelix]

No wonder my local bike shop, Trac 🚴No wonder my local bike shop, Trek dealer, only accepts physical credit cards, nothing over the phone at all…

[@GCPerformance18]

yup it is for this reason

[@ribblevalleycyclist]

Sorry to hear this, Grant. We live and learn Bud 👍

[@GCPerformance18]

exactly, this is alesson our worker will remember for his life and hopefully help him in the future

[@Devotee777]

Typing in the card is only for when physically swiping the card doesn't work. At least that's what I was taught.

[@johnnywangcycles6410]

Thanks for sharing Grant, you’re a good guy and genuine, sad that there’s dishonest people out there that lie and steal. Keep being you buddy, cause positivity and being nice always pays off in the end. I really hope that karma pays them a visit, I always say,"you must pay" and in the end they will pay for it, just likely won’t be monetarily.

[@GCPerformance18]

yea I think we will be fine and we were in the right mindset as well, luckily it was one of the less expensive bikes and not a sworks

[@chasepalpatine170]

That’s a bummer about the theft. I think your response to your employee was superb, well done.

[@michelleklein3713]

20+ years of retail pharmacy you would be amazed at the nonsense. Instincts always rule. Any time someone ignores a gut feeling some kind of trouble ensues

[@GCPerformance18]

yup this is the truth doing it so many times daily and having off feeling, your gut is usually right

[@1bojanbojan]

This is a very good educational video!

[@GCPerformance18]

thanks so much!!!

[@paulbernard2397]

It sounds like, with so many red flags and alarm bells ringing for you, to still let the bike go, you were taking one hell of a risk. $1600 on a bike without seeing a physical card or real id- your insurance is holding you liable for a reason.

[@flyingnorseman]

I work for a company that sells brick. We have had so much credit card fraud that we no longer take payment over phone. All CC transactions must be made in person and a driver's license must be presented.

[@GCPerformance18]

yea this was our way but this emplyee just might have forgot or just let his guard down he knows now and it was our fault for not reminding them

[@pcdude2394]

Should have a wall of scammers in your shop to post their photos on.

[@NorthernSkiAndCycle]

I work in a shop in Canada, and we didn’t accept AMEX (mostly due to their costs), we also don’t accept credit cards over the phone, not even a deposit. When you pick up the bike you cannot have someone else pick up the bike, the person picking up the bike must match the credit card being used when you buy a product on the website. That avoids all of this. We also use the whole “our system doesn’t accept tap that high” if they try tapping for big ticket items.

[@theantichrome9842]

We've had several very similar attempts (one successful) not on bikes though (Garmin watches) No legit customer is going to walk because you perform all the proper procedures.

[@GCPerformance18]

yup exactly, this is why we conduct them

[@ncliffor]

when Giant launched their direct to consumer platform during Covid we were vary weary about handing off bikes to people we didn't transact with directly. Sure enough, one of the sketchiest people came to pick up a high end road bike, which did not match up with who I expected based on the backroads country address that was attached to the purchase summary. Sure enough they didn't produce anything to validate the purchase and months later Giant told us they got in touch with the info on file and "what bike" was their answer. Also, our manager literally ran a sting (with police) operation on a FB marketplace purchase one time shortly after someone managed to just walk away with a bike. Sadly the person who was selling the bike had purchased it off of someone who refused to take anything other than cash and had some weird reasons why e-transfer wasn't possible.

[@Cycle.every.day.]

Before watching, i wondered "why only one" but first minute of video explains.

[@GCPerformance18]

lmao yea we have alot

[@bobzelley5100]

Years ago economist Larry Ludlow said that Procedures and systems only work if followed .

[@GCPerformance18]

this is true

[@TroyCollier]

Holy shit I've been watching your videos and didn't realize you guys were one of the first shops I ever brought my Levo back in 2019. My buddy Eddy bought a Levo from you too. Is your name Grant? I can't belive this is you guys all this time. 😅

[@GCPerformance18]

yea man I remember you!!! you had the levo in JD, you guys bought them at the same time

[@Matthew-ez4ze]

Ask for a right thumb print, their I.d. and take a pic of them before a test ride. It will mitigate test-theft. Rub-clean ink pads for thumb prints are easy to find.

[@delanerouse7574]

If you felt weird, you could have just said “you’ll need the card to pick up the bike…”

[@tupacsgohst]

yup he ignored his instincts first mistake

[@duyle557]

That is standard procedure! Who the hell picks up a bike with no matching ID and card of purchase. Anyone could have just walked in and said they’re here to pick up a bike and you might have given away someone else’s bike by mistake. Total rookie move. Real sorry that this happened but this was 100% on you.

[@GCPerformance18]

yea that was it, he had a story saying it was sons birthday he was at work all day he couldnt pick it up and his wife would, I knew it sounded fishy from the get go but then he sent us a pciture of a real photo id and then the credit card info that matched the name on the card, it was identity fraud for sure

[@garymoore5044]

After 30 years in the bike trade, I've seen the shops get stung in various different ways I never do card payments over the phone and someone else is collecting the bike. I think the bike needs to be delivered, so it's a mail order transaction. Always check id when someone comes in, yeah we got caught out with a fake driving licence. Finally you should have asked the man on the phone what his sons name was and how old he is, so you send a birthday card. Then when the lady comes in you ask her the same question, you'll know straight away if she stutters the answer.

[@fml1579]

South Florida is home of insurance scammers. Hopefully this doesn't become a trend.

[@duncancycles]

I’m sorry to hear this! Definitely listen to your gut

[@Hokum48]

You reap what you sow....Sorry for the loss!

[@Alex-md6bu]

It sucks you got burned, we’ve been burned in the past too… we only accept card payments with PIN numbers nowadays, the only remote payments we accept are bacs payments, if someone says that price is no issue it normally means they’re not planning on paying it anyway….😢

[@bb-r5710]

Sorry to hear you had someone fraud the bike shop, it’s sad❤

[@GCPerformance18]

yea this is th eworld we live in. it is unfortunate but what can we do

[@Velo757]

That really sucks but thanks for sharing!

[@GCPerformance18]

of ocurse, I hope people can learn form it

[@HamiltonElectricBikes]

Had two bikes stolen the same way last month. Worth over 7k… ugh! We also carried them out for them! Didn’t know we got scammed until the person with stolen card got their monthly statement. Wasn’t worth the claim as our insurance provider cancelled our policy upon renewal last time we put a claim in.

[@GCPerformance18]

im so sorry to hear this, yea I know exactly how you feel, it sucks

[@diehardbikes]

Our store has done 2 things that would've prevented this: first one, you did on the second round. NEVER type in a card. EVER. And not over the phone either. Second, we don't take AmEx.

[@GCPerformance18]

yup we never do this, This was on the new employee and I think he got the trust feeling form the guy and no one was there to advise him ebcause maybe he sees us doing it so I cant really hold him accountable for this, but now we learn

[@rwarpig6687]

Post the thief's photo in the video. Let her have the recognition she deserves.

[@GCPerformance18]

hahahah that would be brutal

[@ddahstan6876]

​@GCPerformance18 Not brutal-- for every action there's a reaction. Fair and square. 😅

[@cweasel00]

We had that same Screen Shot SCAM at our bike store in Garden Grove, California.

[@kenschwarz8057]

That really sucks. I would have a hard time trusting people after that experience. It feels like it would be a scar that would take a long time to heal.

[@GCPerformance18]

yea it sucks and this is the shitty part about retail you sometimes need ot give them the beneift of the doubt to make the sale, luckily we were a little more relaxed because it was a c heaper bike and not an sworks

[@stackingdimes6939]

I’m glad you didn’t take it out on the employee , and used it as a lesson learned situation. Your a stand up gentleman 👍

[@GCPerformance18]

yea Its shitty situation and we like the kid a lot, he is a great employee and loves to work and learn so we know he felt way worse then us

[@rodcosta2345]

"Cheaper" 🤣

[@ChrisCapoccia]

The credit card image also had an X on the top right like some kind of stock image. Crazy story but interesting to hear about some kind of fraud I would have never imagined

[@GCPerformance18]

yea the credit card image had all the information right on it though it matched everything

[@EscooterLife]

Did you know that the actor and ex rapper Ice-T went to prison for the same thing? Back in the 80s when American Express used to advertise their cards on television or magazines, it had the full digits on it which they don't do anymore so they used to copy those cards 😂

[@zacandrewarthadodd3450]

I managed a couple of bike shops in London and my god… dealing with this stuff was at least a weekly experience. Its one of the main reasons i stopped working in bike retail

[@GCPerformance18]

we have not seen this for such a long time, I think we got pretty good at spotting it and stopping them from coiming but now this success might bring more

[@mariusz3722]

I still do not undertand if you have all data from credit card you did not use it in terminal and charge for bike. If card/data is fake, terminal should reject card. In EU shops/apps immediatelly charge for sale so without it you wilo not get confirmation and thing what you what to buy

[@slighter]

Don’t know about the US but here in the EU it still could be freshly stolen credit card information. As long as the data checks out things should go through until the actual owner of the credentials interferes.

[@GCPerformance18]

this information gets stolen all the time and is used for a while until it is flagged especially if it is a well off client who does not check they credit card statements until end of month

[@mariusz3722]

@@GCPerformance18 so you should not worry. Card issuer should refund this money

[@ChromeLuxx]

NEVER trust friends and family when it comes to money. Only give, never loan them money. If you can’t afford to give them the money, then you can’t afford to loan and lose it, which WILL happen. If you don’t know them, money is out of the question, you’re not a charity and they need to go to one. When it comes to charities always gives if you can . Someday you or someone you care about may need them!

[@GCPerformance18]

yea I agree with this al the way

[@helmetculture]

When we got scammed like this. We entertained the second guy and locked him in the facility while the police came

[@GCPerformance18]

yea it was all happening so fast that the guy I was watching trying to do the second one and again not speaking my language I asked my employee where he was going and he said he had to go check something from his friend, and I immeidatly said hes not coming back

[@helmetculture]

@GCPerformance18 ahh shoot mate. Happens and good on you for sharing

[@radirpok]

Please help me understand - I'm from Europe. Did you let the bike leave your shop without actually getting paid for it? I understand credit card disputes happen, but in this case, the card wasn't even charged? And what difference does it make if you swipe/insert/touch vs you enter the numbers manually? Is this a US thing? Is this an Amex thing?

[@bk99911]

The card likely was charged when they entered the details in the payment terminal, however the issue is that the person who phoned in was probably using stolen card details and that when the person who really owns the card realises they will contact their credit card company, who will cancel the card and possibly reverse the transaction, so the shop loses the money. The reversal could happen months later. This is called a card not present transaction and it is more risky. A retailer who accepts such transactions is taking on responsibility if it turns out the card was stolen, etc. The more regular card is present transaction is far safer and more secure. Not only is the card present, but if they enter then PIN too, now you have what is called a two factor authentication. They have both the card and the pin, so you know it wasn’t just some card they stole out of someone’s wallet. Fraud in this situation is far less likely (though still possible) and usually the credit card companies will eat the cost of fraud in these circumstances. BTW this is all largely the same in Europe (other than signature versus PIN which is pretty stupid). In the past I had my credit card company call me and ask if I had bought thousands of Euro of car parts in Austria, I was like, no, I’ve never been to Austria and I don’t own a car! The credit card company said no worry, cancelled the fraudulent charges and sent me a new card.

[@GCPerformance18]

the card was entered manually over the phone and paid before the customer came to pick it up

[@fabianmolyneux2308]

Very disappointing to see and hear this. If people are determined to defraud you they will succeed. Thankfully, the majority of people are honest and that’s our only protection. Sadly, the police have enough on their plate that they’re not going to track this crime down and if the crim was to get caught chances are it’d take forever before he ends up in court and even then he’d only get a tap on the wrist. It’s a sad indictment on our politicians charged with looking after out interests.

[@GCPerformance18]

yea I think also by the time the charge back happens we will not have anything to go after and like you said it is very hard to track it down for them, unless we do it our selves

[@mariogarridopt]

People in retail have to have an ugly view of humanity... That's just sad... Hope you the best

[@GCPerformance18]

Yea you see some bad sides to people

[@kyungi1]

Man.. my store gets a lot of credit card fraud attempts to purchase high-end bikes. Popular one is to use a stolen card to purchase online then rent a uhaul truck to pick it up with fake ID smh

[@nicholasusher8075]

We were getting the same thing. Now we require that the person who buys the bike on the website picks it up with their ID and credit card. Some people get annoyed but it’s better than getting the bike stolen

[@GCPerformance18]

yea shit gets out of hjand real quick

[@aj8580]

Having worked in loss prevention, I’ve had my fare share of frustrating moments working in retail.

[@GCPerformance18]

I've heard some wild stories from retail, it's a tough gig

[@dannyturner7967]

Can put those air tags trackers on under the saddle or somewhere on the bike?

[@carl90210]

Funny thing is, like 20 years ago, placing an order over the phone and reading out your credit card details for the retailer to type in was the ONLY way of ordering something. Such are the dangers of technology nowadays.

[@GCPerformance18]

yea this is so true, not as much scammers back then, just hard workers who supported business and trusted each other

[@rkelner2167]

I used to work in a shop. A kid ran out of our shop with a custom build bmx bike. A few days later driving to work I see the bike on the bike rack on a bus. I call the cops. They show up in like a minute and pulled the bus over. They arrested the kid and I got the bike back. Good thing most people who do stuff like that are dumb. Hopefully you’ll see them cruising around soon 😂

[@GCPerformance18]

thats awesome and nice feel good story lol

[@ddahstan6876]

Got my 2 bikes stolen off the same bus line! 1st was a Giant TCR. When the driver pulled into a stop at night, a thug walked by and took the bike off the front rack and ran with it. 2nd was this year with a Felt FR... My favorite bike because I ordered ALL Dura Ace high end shit and built it myself. The wheels were the best! Fantastic bike. Anyway, this 2nd time, I was tired and felt asleep on the bus. The scum bag from the bus got off at their destination, took my bike and left his effking Walmart bike. Now I carry a little travel combo lock in case I need to rest with a peace of mind.

[@savagepro9060]

Joke: This calls for a watch of the 1948 Italian neorealist drama film . . . "The Bicycle Thief" Serious: recently KZbinr Federico Ciampella came home to find someone had broke into his shed, cut the chain[HUGE] and stole his two rim brake bikes: Canyon Ultimate and Velobuild VB-R-068.

[@aleq]

As much as that sucked, as you said it’s a teachable moment and hopefully your employee’s developed spidey senses will save you many s-works in the future! That e-bike better be used to get a job and go legit for that scammer dude. How about this idea, include an airtag inside a bike purchase that seems sketchy and when payment goes through call customer and offer free tune up when they return your “accidentally misplaced” airtag and if it doesn’t, you know where the bike is ;)

Few things ruin you day more than seeing a large charge back on your monthly statement.

[@GCPerformance18]

yup it is never fun, especially when you feel like you could have prevented it

[@adamcoppock5018]

Online fraud is up massively since 2021 - this would be an interesting video to take into the stats by the way I would recommend buying bikes from a shop and not from previous buyers if remote... And if you do buy a bike from a previous remote buyers, make sure you at least get them on a zoom call so you can see if the bike is real.

[@GCPerformance18]

yea I have more stories like this that ended in fraud I am going to do more

[@adamcoppock5018]

@GCPerformance18 nice one, there's some great stats floating around on how fraud is up. Here in Canada (unless you live in Quebec) the government is so far behind the curve that you can not even freeze your credit report if they steal your details as part of a bike fraud. PayPal is also hopeless if things go wrong. Buyers don't believe for a second that you are protected by them. In my experience they are useless when you have a fast moving fraudster at work even under goods and services.

[@Budulai89]

At least you have an interesting story to tell us about.

[@GCPerformance18]

lol yes I have a really good one, about a tarmac sl5 we had and aguy stole it and we found it on facebook marketplace

[@FelishaWild]

I work for a shop and we don't take anything over $100 the phone. $100 can reserve a bike or something else but the physical card needs to come out with ID. Sucks that you guys got scammed.

[@mikeburgh3956]

It's very hard to believe someone was able to test ride something with a key as collateral😮

[@GCPerformance18]

I have a video coming out very soon on it

[@mikeburgh3956]

@@GCPerformance18 Oh I believe you!!! But definitely will watch the vid 🤙🏻

[@timestampterrysassistant7638]

Becoming more common in California sadly

[@GCPerformance18]

with hard times will bring more scams

[@Flashback_Jack]

Direct deposit, the new check/cheque. No fuckin' around there.

[@GCPerformance18]

peopel will want points always for these kind of purchases I know it sounds crazy but they want some kind of protection

[@Flashback_Jack]

@@GCPerformance18 Ah, for sure.

[@geneavallone3524]

If you were concerned why didn't you get the license number when you loaded the bike into the car?

[@GCPerformance18]

we have done this before, its kind of one of those things we cant follow up until the charge back happens, and then in this matter that person and car are usually long gone

[@ddahstan6876]

​@GCPerformance18 Snap a picture of the car license plate, then get the police involved if needed later. At least you have a witness (your employee) already. Besides, you most likely have the bike "pin" number in the data base. Everything is in your favor to roast the scammer's @$$.

[@DPS-Runner_Cyclist]

Oh goodness…what is this world coming to!?!

[@GCPerformance18]

with rough times brings more crime

[@ddahstan6876]

The next 4 years will most likely inflate it more... 😮

[@hms350]

Bummer. Though excellent interesting video.

[@GCPerformance18]

thanks so much!!! it was for educational purposes

[@djjd3027]

No question that your in Florida. At 1:55 you talked about a customer holding a thief down until police arrived. If this had been in a state like Mass the customer would have charged with assault and the thief would be set free.

[@GCPerformance18]

yea that shit is wild and we are lucky that customers did that for us because also for this, there is so much trouble that they can have on themsevles, doing the right thing can get a charge which is rediculous

[@guest6423]

Humans are irrationally optimistic when it comes to money. We trick ourselves into thinking we'll be able to pay for things we want. We assume the best when buying and selling items, ignoring warning signs that stand in the way of our goal. Sorry about the loss to the shop, and the damage to trust that results.

[@GCPerformance18]

yea it is the truth, we all felt a little weird about it but because it is our job for the sale and that day it was slow we all risked it knowingly if it was our own money out of our bank acconts we would not do it

[@nadsim154]

Dude, listening your story you had so many opportunities to spot the scam...

[@GCPerformance18]

yea I know, its kind of like one of those things though that kept just getting by and in this world if you start accusing to soon and your wrong all hell can break loose unfortunately

[@paulbernard2397]

​@GCPerformance18 if anyone gets upset at being asked to produce a real card and real id then they are not real customers.

[@troycollett8540]

@@GCPerformance18well at least know you can bring all employees up to speed on what to look for and questions to ask etc

[@basedgodstrugglin]

Same thing happens at my retail store but each time it’s a top spec MacBook Pro any color

[@GCPerformance18]

that is horrible, this shit sucks always

[@sjanzeir]

Why was I thinking of Luis Guzman in _Out of Sight_ while watching this?

[@GCPerformance18]

lmao

[@sjanzeir]

@GCPerformance18 "Diz iz Adele?" 😁

[@wilkbor]

I'm sorry to hear this.

[@GCPerformance18]

its al good thank you though I just figured I would share

[@djSpinege]

put trackers in the high end bikes just for the content. Hope you find the guy.

[@GCPerformance18]

yea it makes sense

[@James-cs3hp]

So why not put air tags on the bicycles, and remove them at the point of sale..most modern automobiles have some kind of gps tracker...😮

[@larryt.atcycleitalia5786]

"Money is no object" is your first clue! Because they're not paying for it! AMEX is another red-flag. Bike shops seem like easy marks for crooks though in my retail daze we never had many issues...but we weren't in Florida!

[@GCPerformance18]

yea I know we fucked to be honest but now we are on our toes

[@jacksone123]

We had a guy come in and do this for two pairs of garmin power pedals. Now we send out payment links..

[@GCPerformance18]

yea payment links are also secured that is there problem

[@prof_writer]

This is an old scam but four different people tried it on me while I was recently attempting to sell my mountain bike. I want it I'll pay full price a check will be coming...once the check clears moving company will pick up the bike. If I'm correct, you think the check clears but then later your bank says it bounced? That seems like an awful lot of work to attempt to steal a used bicycle.

[@GCPerformance18]

yea I remember those too lol they would hit you up immediately

[@Shadowboost]

It cost us. 300 dollars. lol. What a piece of junk. They did you a favor getting it out of your hands.

[@kixigvak]

I had a bike shop in San Francisco for 8 years and we lost bikes to thieves. But usually involved a stolen id and no credit cards. Often the thieves were what I'd call pros. They did it for a living and operated all over Northern California. Once a guy with a baby about 18 months old came in and was looking at bikes. He wanted to try one but says "I don't have any id but I can leave you the baby." I said that would be fine. I took the baby and the guy rode off on the bike. The baby immediately figured out he'd just been traded for a bicycle and went apeshit. I couldn't get him to calm down. People walking by the shop would look in the door and ask me "What's the matter with that baby?" It was five long minutes with a raging baby. Just remember, the effective thief exploits your desire to make some money. Any good scam depends on the greed of the victim.

[@GCPerformance18]

no fucking way that is so sad to hear I could not imagine that at all

[@jamesmckenzie3532]

You can call AMEX and verify the card information on the phone. You should say that you are doing a card validation. Many times they will immediately hang up. AMEX will prosecute fraud as well.

[@GCPerformance18]

yea I think in this case the whole identity was stolen

[@tommyofastora]

Must be a decent margin on those ebikes if you aren't willing to mention it 😂

[@GCPerformance18]

lmao I am not going to say the price but you can imagine in a retail space, people talk about margins all the time, it is musch less then 50 I will tell you that

[@DMDyoutube123]

why didnt you ring amex when you had suppositions and before the customer came to collect ??

[@Schwabz33]

Guys I’m sorry, but you should know better never take credit card numbers over the phone. It’s very insecure nowadays. Just don’t do it always make sure you make your customer come in the store with an ID and the credit card and drivers license address and all the information need to match up That’s it. This is not that complicated.😊

[@another_wai8388]

Damn.. Sorry to hear that.

[@GCPerformance18]

thanks so much

[@tomasnavarro6109]

Sorry about that 🤜🏼🤛🏼

[@GCPerformance18]

thanks so much, at least it was not an sworks lol

[@lrcb40]

“Money is no option”? Wtf?

[@GCPerformance18]

Lmao we have heard this before and it was true and trustworthy lol

[@NoOneIsGoingToSaveYou]

Always trust your gut.

[@GCPerformance18]

yup I know this will happen next time

[@Aniara64]

As a customer, I have stopped carrying my physical cards (have Samsung pay and Garmin pay).

[@GCPerformance18]

yea so many people do

[@michaelcuddihee6754]

so many red flags.

[@GCPerformance18]

yea I know

[@mikekilburn3552]

Moment he spoke English I would've said now bring your butt here and buy it. Say no to online and yes to brick and mortar.

[@GCPerformance18]

yea I think we could have been way tighter on security but everything was happening so fast and it was something we tried to not discriminate against

[@wooable]

More stories please!

[@GCPerformance18]

I have a great one on a tarmac sl5 pro the customer came in and stole it, listed it for sale and we got it back, great story

[@DarkstarDarth]

Also lots of people flashing bar codes on their phones without a name or ID’s lately.

[@GCPerformance18]

yea I think this world is going to make it very easy to get fraud going especially with apple pay

[@mikefj2004]

I sincerely am sorry this happened to your shop but I must say, there was a ton of yellow and red flags. Were you willing to overlook these flags to make the sale because by your own admission, this was sketchy from the onset. It’s absolutely terrible that these criminals are out here doing this but this will continue to happen until we further scrutinize these customers, no matter who they are. No, it’s not fail proof but this story certainly sounds as though it was preventable.

[@GCPerformance18]

yea exactly its one of those things we hadnt seen fraud in so long and we were looking to move the bike in stock and we got greedy and ignored the signs in place, I think if it was more expensive we would have stopped it rigth away

[@theyorkshirewheeler]

This sucks Grant sorry to see it. 😢