WE PAID TO LEAVE!!! AVOID THIS ALL-INCLUSIVE RESORT 🚫 Grand Sirenis

[@OldManGaming69]

I've been there 3 times from the UK and loved it. I loved it so much I joined their club after the first time and love it even more.

[@oscbal3075]

Just came back from Cancun . We stayed at the Riu Dunamar . The same size of beds as I saw in your blog. Overall experience was good. The food was amazing. No AC issues water in pools were warn . Soory for your experience especially with your kids. Thanks for sharing your blog and thanks for the heads up on this hotel. Since we’re planning in vacationing in Cabo next year.

[@araceliherrera43]

Do you recommend the Riu Dunnamar? I’m broke to go in June with my family? Thanks!

[@kamilapichit7993]

I was in Riu Dunamar a year ago, there were a few things that bothered me. but it's a matter of what is expected. it is a party hotel at the end of the world. we were with 2 small children. parties in the hotel were loud and lasted until late hours. we had a stroller, they didn't have a wooden path on the sand to the beach. the kids aqua park only had stairs (I had to carry a stroller) and we had to go to the main building to use the toilet. such small problems that after 2 weeks and with 2 kids there were bothering . but if you go to party without children, I recommend the hotel haha

[@jeanliu9730]

Before you go always check the reviews. I checked it on website and this resort is only 4.1/5, I only book the resort which is above 4.5. Just my own opinion.

[@HPX584]

4.1 is still high tho

[@cryptodev2615]

@@HPX584 4.1 is not high. It's barely cutting it. Just above a C rating.

[@cryptodev2615]

Is be worried about eating a 4-4.1 reviewed restaurant

[@serenethoughts921]

Unfortunately you don’t know who’s leaving the reviews. You may or may not agree with their viewpoint

[@laurelmunshaw1413]

except that every single resort always has complainers! Even if they are good

[@jalucard1891]

Thank you for your review and your honesty. The things that you mentioned are not things that are going to be publicized by the hotel. It is very much appreciated. It is our our hard earned money going towards our vacations. Regardless of the price that we are paying there is a total expectation of the way our room should be, the amenities and the food. It is good to have an honest review of what you’re getting before you book a place. Thank you !!

[@Begrateful12]

So far I have been to Cancun five times and from my experience I love Krystal Grand Cancun the most, the location is the best and the beach is much more clear. It’s next to the super market like 5 minutes walking distance. I highly recommend. Their pools are not huge but their beach/sand and water is better than many other hotels.

[@juliogonzalez6923]

Agree... Not many people mention the Grand Krystal... We stayed there last year and had a great time. The location is the best where the iconic Cancún photos are taken.

[@raphael48439]

Just got back from Cancun and stayed at Paradisus. Best vacation ever. Food, drink, service top notch. Unlimited use of restaurant

[@edecheverria2510]

Paradisus is AMAZING!

[@briantxcattleskull2752]

I love Paradisus!! I still wear my Royal Services bracelet

[@nonnieofsix7107]

Paradises is the best!

[@heathergausin5961]

We are going to paradisus in 2 days. Seeing your comment made me super excited!

[@monicabolanos9447]

@@heathergausin5961 same here!

[@santasbest4457]

Wow! Just been looking at mexico and was considering, put KZbin on and this was on my homepage. So glad!! Talk about a sign. Hoping to find somewhere else for next year.

[@HeatherTravelsXO]

Mexico is amazing…this was just a bad resort. I have lots of others I share that make for a wonderful Vacay!!!

[@jamconnell1377]

I'm from the UK and i love the dominican and mexico so much that i have made the 8-9 hour flight from europe over 10 times to stay in punta cana and cancun but all that stopped when covid hit.

[@Wow.69]

What hotels do you recommend in punta Cana?

[@jamconnell1377]

@@Wow.69 catalonia bavaro punta cana

[@Wow.69]

@@jamconnell1377 thank you I just came back from Bahia principe in punta Cana and it wasn’t good

[@yallaregay]

@@Wow.69i may be biased bc ive been going here since i was a little kid but i have a soft spot for hard rock punta cana even though it definitely has some issues

[@moreiradd]

So weird. I've been to Grand Sirenes twice and I can only say good things about the resort. I want to believe that it may have something to do with the situation we currently live in, which despite everything, should not interfere with the quality of service and resort. In my case I hope to return to Grande Sirenes and I hope that situations like this are not the generality, as we really love the resort.

[@HeatherTravelsXO]

I’m sure lots of people have been here and did not have the experience we did. What was so disappointing with this resort was the crazy hot rooms, how they limited you on food and did not have many options, and how the beach was super rocky and not very pretty. Compared to several resorts we’ve been just in this past year…Grand Sirenis was very run down. I wish we could have had a better experience but it’s frustrating when you pay thousands of dollars and run into the things we did at this resort.

[@patriciacortez7809]

Why would You travel durning covid in the 1st place?

[@HeatherTravelsXO]

@@patriciacortez7809 because I am not scared to keep living 💪🏻

[@Fjearnest]

Just got home from there 2 days ago. I had no complaints. We also visit Mexico multiple times a year. Staying in a different location each time. I actually gave the stay 2 thumbs up.

[@HeatherTravelsXO]

Like I said in the beginning of the video, everyone’s opinion is different! But that’s also why I went into detail showing videos of what exactly we did not like to help others see if that would be an issue or not for them personally. Hopefully this resort has gotten better since our visit!

[@sandram4753]

Thanks for this review, don’t ever apologize for a bad review. This helps a lot of people. This is your experience and I like to hear how other people experience is. You spend a lot of money to go to these resorts and it’s sad your experience was awful.

[@henrietteograndi]

Hello. I have been to Dreams hotel Tulum 7 times, and I just love the place, the kind people, always very helpful. The food was excellent, no complains, except from the lobster. But, in Norway, we cook it differently. Wish I could go back.

[@atlant2566]

Thats why we need videos like this to tell people how it is. Give me a best resorts to go. Planning to go soon.

[@diannebayley4644]

Except when someone even has issues with the sea, beach and seawood. It's Mexico, not the USA.

[@HeatherTravelsXO]

@@diannebayley4644 if you actually watched the video vs run your mouth you would see the beautiful beach that we got just by changing resorts 10 minutes down the road. Mexico has beautiful beaches, some resorts are located in better areas and that makes a big difference.

[@Khaymen223]

Catalonia Royal Tulum is a great resort. Been there probably 5 times. But as with almost all A.I 's, dining at the restaurants is limited per week, but the buffets are decent.......If you get bored, then go into Tulum and eat, and shop.

[@joesenseii]

@@HeatherTravelsXO lmao

[@Vanessanavarrovet]

@@diannebayley4644 you wish usa would have the beaches mexico have, obviously you haven’t travel there, mexico is known for having the best beaches. Your welcome 😎

[@harry8201]

As an Australian I would recommend Thai resorts. Way better food and service and it’s not trained in ripping off foreigners anywhere as near as Mexico. But the only catch for Americans is that it’s like a 20 hour total flight hours. That’s why you will rarely find any Europeans or Australian tourists in Mexico.

[@gunsmokezz]

Lol same experience we had at oceans in Mexico. Horrible, changed rooms 3 times and walked back to lobby at front of resort 8 min each way. Joke

[@SIlVal320]

To be honest,we've stayed at this Resort in 2019 and it was fantastic,but if you've compared this resort with others then I don't know what to say,probably you right.

[@karafreeman3442]

I have loved watching all your Cancun videos! Thanks so much! It’s helped so much in planning our upcoming trip , end of Feb. i think we’re gonna stay at the Barcelo Palace. I watched this vlog & the other Barcelo one and missed seeing your room tour? Did you do one and I’m just not seeing it? Or did it not happen b/c of your midweek location change?

[@HeatherTravelsXO]

The room is on there! :)

[@karafreeman3442]

@@HeatherTravelsXO oh sorry…i must have missed it. I watched it a couple times, but i also had watched several so we could decide on a resort and i guess i got them all mixed up. Lol! We ended up deciding to go to Iberostar Rose Hall Beach, and we leave in just under 3 wks!!

[@munzydrone1056]

I spent a week at this resort and rate it as one of the best I have been to. The buffet was one of the biggest I’ve have seen! And one of the best menus I have seen in the buffet. The seaweed was next to non-existent . My trip was one of the best trips I’ve been on.

[@HeatherTravelsXO]

So glad to hear! Like I said in the beginning of my video, everyone’s opinions are different and I am comparing this resort to the many other resorts we’ve been to in Mexico and it did not meet our expectations like the other resorts have. We travel 4-5 times a year to Mexico to do share these reviews on resorts. So when we visited Grand Sirenis it was a major let down compared to others we had been to especially when we were paying the exact same price.

[@cheyennebaker3149]

Girl you apologized so much for your honest opinion 🥲 thank you for being honest bc it helps them improve since enough ppl are fussin bout it. AND it helps us not spend hard earned coin on lackluster experiences.

[@thx2468]

If the general manager of the property thinks that it is well maintained and managed, can you imagine making business with him will be like? Do your job with pride!!! Honour what you promise to offer!! People choose your property and pay because we want to rest, enjoy amenities, see nice things around, and... feel WELCOMED! Not ripped-off.

[@yamiletalbano]

Great information keep up the good work !

[@elreivax2]

I recommend for next time Hotel Xcaret Mexico, you are going to fall in love. if you want more info let me know.

[@HeatherTravelsXO]

I have actually been there 2x! Love love that resort! My vlog from it is in the description box ❤️

[@jonathanellis4089]

My wife and I went to the Grand Sirenis on our honeymoon and absolutely loved it. Wouldn't hesitate going back at all the next time we're looking to go to Mexico. Difference in opinions I guess.

[@Nola1176]

More like difference in EXPERIENCES. Not everyone will have the same experience.

[@muktagogoi8877]

Apparently it had gotten bad and was better before. Did you go before this video was shot?

[@jonathanellis4089]

We went in 2016. Experiences and opinions can be said about any resort you go to.

[@dorineleung.k4556]

@@muktagogoi8877 i just went on April 2022 and My expérience ( i was whit My sisters and My Dad) was amazing So it’s Just a question of point of view

[@johnyobst7505]

I have never heard of an all inclusive resort limiting how many restaurants you can go to during ones stay. Seems odd

[@HeatherTravelsXO]

Yes I thought so too! Apparently after researching this, there are some resorts that do but it’s the first one out of all our trips we have experienced. So this is something I will deff be looking for in the future before I book!

[@howardgarrett7865]

I have seen some resorts that limit the number of times you can go to the a la cartes and you had to make reservations for them However they seem to all be getting away from this now Most don't even require reservations any more

[@gladlock]

At Barcelo Adults only, the A La Carte requires reservations, so technically you can’t book them more than your one dinner slot. Order everything and stay as long as you want but you can’t take another dinner spot. This is not because they are cheap, the restaurants are AMAZING and they wouldn’t be able to provide the quality of service if everybody could just show up and order as much as they wanted

[@insidedadshead9691]

End of the video you said you “already dropped the kids off at the pool”. The teenage boy living in my head giggled when you said that. 🤣

[@machine_learning_engineering]

About to go on a trip (different resort) with our 3 month old. Making the most with our parental leave. First trip with our kid. Hoping that our experience will be a lot better than your experience now that we are COVID restrictions have lessened. Thank you for sharing your experience and review.

[@Pat18934]

Stayed at this place for 3 nights and my round trip flight for $350 I definitely went into it with low expectations and I was still let down. Worst food I’ve ever had at an all inclusive. I would barely eat anything so I got way too drunk from the mixed drinks and would be blacked out before dinner almost every night. Would never go back

[@scottishtwin8809]

If this is, and I think it is, the Grand Sirenas in Riviera Maya I agree. We went once and won't be going back. Just much better options in area.

[@HeatherTravelsXO]

Yes is it! I say it in the beginning of the video but I should have said the name more in the video lol

[@leannedoherty6778]

OMG. We went last year a one hated it. My mother in law gave t food poisoning then sepsis. We traveled from the uk. Really put us off Mexico which is sad.

[@HeatherTravelsXO]

Much better resorts here then this one! We love Mexico, but it doesn’t sound like this resort has improved much unfortunately.

[@Telling-The-Truth]

Hate that you and your family had to experience that uncomfortable and over heated stay at that resort. Thank you for your honesty, it is well needed. Keep up with the good work.

[@2020Dreamlife]

People need the truth. You work hard for your money and dont want to waste it

[@hannahmcgarry]

This is SO weird! I literally just changed from this hotel to another LAST NIGHT!! So glad I did now

[@TRIPONTHIS]

What resort did you go to , I been to Sirenis like 12 times. I been to many in the mayan riviera over 20 years.

[@hannahmcgarry]

@@TRIPONTHIS I haven't been yet but will be going the Grand Palladium Kantenah. Been before and it's brilliant x

[@theabandonedboys]

This is almost word for word our review of this resort! We stayed in the ibirostar on cosumel for a week the went to the grand serenas, we asked to go back after 2 days 😂Just found the whole resort unwelcoming. Big ugly building with absolutely no personality.

[@MissKelsey796]

If going to Cancun please visit Hotel Xcaret

[@theabandonedboys]

@@MissKelsey796 is have seen videos from this place! Would really love to go there one day!

[@Amajeon]

@@MissKelsey796 I agree. Great place. Went there in July of 2021.

[@HeatherTravelsXO]

@@MissKelsey796 we have been there 2x and did a vlog on that property as well! It’s fabulous ❤️

[@MissKelsey796]

@@Amajeon omg SAME! We were probably there at the same time.

[@LWalks64]

I’m so glad you did this review. If I paid $4,378 for 5 days at this horrible place I would be livid ! Thank you for saving me and my family and potentially many more!

[@vesnastihovic7014]

I mean the beach , oh my goodness.. I would've snap away immediately, like immediately. So sorry for your experience..

[@carbonrider4084]

great video. we just got back from Barcelo AO, it was amazing.

[@HeatherTravelsXO]

I can’t wait to try that section of Barcelo!!!

[@candygirl5350]

We had a similar experience at Bahia Principe. It was not as great as we had hoped. All the restaurant reservations were booked, hard to catch a cart to take us anywhere on the resort unless you had money. The buffet was not great either. We have stayed at Iberostar in the past and loved it! Bahia also caters to their timeshare members and it’s not fair especially when you have saved up for a year to take a nice vacation. We will not return!

[@HeatherTravelsXO]

That seems to be EXACTLY how Grand Sirenis is. All the members love it here …I wonder why lol they get unlimited everything lol but what lots do not realize is you can pay the exact same if not less to go to a resort that is way nicer with more amenities where you do not have to pay extra to be a “member” to get Ana awesome experience! Iberostar or even Barcelo is priced the same and puts this place to shame. But lesson learned, we just won’t go back to this one :)

[@Wow.69]

Bahia principe is the worst hotel chain never again

[@beesbeesbees-andbees]

I went to Cancun Mexico for summer and the beach was FULL of seaweed! The location is: Dreams Riviera Cancun Resort & Spa, Juárez, Ciudad de México, Quintana Roo, Mexico

[@madtownbbbear]

I used to be a travel agent (for 12½ years) and I had forgotten about this resort until watching this. I do remember this always being on the list of choices for my clients, mainly because it was always pricing out very well and back then in 2000-2013 it had a 5-Apple rating (Red, out of a possible 6; I sold a huge amount of Apple Vacations back then). Now I'm happy that I never stayed there. So, I've been Cancun/Riviera Maya I believe 7 times. I've stayed at the RIU Cancun, Bahia Principe Tulum, Moon Palace, Secrets Capri, Iberostar Paraiso Maya, Iberostar Tucan and the Ocean Coral & Turquesa by H10. All were amazing and my clients most often went with a resort I had stayed at or in one of those chains (RIU, Bahia Principe, Iberostar, Palace Resorts, AMR Resorts and H10 Resorts. I did sell some other resorts, but not nearly with the same level of confidence and I was upfront about that. But sometimes price is a major factor. I never got to stay at one of the Barceló Resorts, but that was one other chain I sold with success and confidence. I have stayed at two Barceló Hotels in the past: Málaga (Spain) and Managua (Nicaragua). Both were fantastic, although that one in Málaga was a trip!! It was so ultra modern and just plain strange in places which made for a memorable experience. Very avant-garde decor, very eclectic presentation in their restaurant but extremely pleasing; a very odd lobby bar with no bar. There was only seating and nothing else in sight. Not even bar staff. But once you sit down, your server comes out from somewhere through a sliding automatic door. Waitstaff can see the seating area through the 2-way mirror between the two giant upper and lower set of lips on the wall. And then there was the slide from the 2nd floor in the atrium lobby that goes down to the front entrance/front desk. It looks like a slide for baggage, but when I asked, they said it's for people. Bizarre. I did not have a great stay at the Barceló Montelimar Bearch in Nicaragua, but it wasn't awful. I've also stayed at various resorts with Beaches/Sandals but have been pretty loyal to those chains I mentioned above and rarely has there been any negative issues. (Oh, I did have to stay at Hedonism III in Jamaica...that's a whole other story!) I haven't done much traveling in recent years but am needing an all-inclusive trip and I believe Panama will be the destination and I'm focused on staying at the Dreams Playa Bonita. Sorry for rambling, but I haven't reminisced about those trips for a long time.

[@askme4634]

Jeez Jason. Thanks so much for telling us how impressed you are with yourself and your travels. 10,000+ words of you dribbling on and on and making this KZbin vid all about you.

[@Ryanjoned163]

@@askme4634 took the comment out of my mind 🔥🔥🔥❤❤❤😂😂

[@johangw2]

Blablablah

[@gearbox1858]

Stayed here in 2014 for 10 days. It was fantastic. A shame to see it’s gone downhill.

[@hed4128]

We stayed in 2014 and loved the Grand Sirenis. I loved eating lunch at the spa. They had a little food counter and would grill fish or chicken as you ordered. Sorry you had such a bad experience.

[@mandymoore5774]

Yea! FUUUUUUUUUCK THAT w the heat! I’m already ALWAYS sweltering, I don’t even need a coat so long as I’m not outside for very long & I live in New England where things can get very frigid. Whenever I’ve been to Mexico those AC’s are on full blast even when I’m not in the room bc they sometimes take too long to cool down even a small room. & how are these employees not out there netting up that seaweed or raking the beaches??? Bc that beach is CRAP!

[@Laara2121]

You do NOT need to apologize for a bad review! Ever! BECAUSE people feel bad about posting a bad review, the rest of us get sucked into a rotten vacation. I had to read 65 reviews of a place before I got to a couple of them that said the pool was green and warm and full of algae, in other words, not swimmable. Then a few others mentioned the maintenance overall was lacking. But there were fifty rave reviews before those so c'mon people, TELL THE TRUTH or don't even bother, because this is our hard earned money and we have to trust that the place is the way it's being promoted to be. And what is this ridiculous pool temperature about? Several of the hotel pools in Mexico are bath water temperature. What IS that about? We are HOT. We want to be refreshed in the pool!!! Idiocy! Thanks Heather. This is the only way they learn that they can't fool everybody all the time.

[@Messi_Better.]

I recommend “Welks Resort” in San Diego California. it it so cool has all the things you need and perfect when your on a summer break. Has pools, water slides, and a bunch of activities like escape rooms, virtual reality,(Even under water!) and all kinds of golf like soccer golf, frisbee golf or just regular golf. Next if you get lucky, on some days they will have live concerts and movies. Great place for adults and kids. Overall great place to visit 😊

[@katrinafurlong4575]

Hey, thank u for this review!!! I had a travel agent try to book me here but Ive heard nothing but bad!! Have u ever been to the princess resort by chance??? I was considering going there.

[@pamellaarias]

This happened to us in fiesta Americana condesa cancun. Same exact experience, but southwest vacations and my credit card fixed the refund problem and switched hotels to Paradisus next door. The Paradisus was the same price and was at another level!!!

[@ildee14]

Grand Sirenis Resort for anyone asking which resort she is referring to

[@HeatherTravelsXO]

Yes :) I stated the resort name within the first few seconds of the video!

[@erolhuseyin6460]

Wow, 2 restaurant reservations per 5 days... In Europe, it's not uncommon for our resorts to do this, however it's usually 2 reservations per 7 days. Never heard of unlimited restaurant reservations.

[@pollypockets508]

Please don't be afraid to express your opinions assertively without apology. You're paying for this, so you deserve good service and to be comfortable. You seem like a good person.

[@lisaself5275]

We had a great time not sure what happened on your trip

[@HeatherTravelsXO]

Like I said throughout the entire video…everyone’s experience can be different 😉 And I’m comparing this resort to others that are in the same price range. That’s what this channel is about! So people can decide which resort is best for their wants and needs!

[@kellypreston9082]

thank you for your honesty. i am planning a adult only trip for my 57 th birthday. any advise

[@eddiejones.redvees]

My daughter and her new husband went to Mexico for the honeymoon a few years ago and loved it so my wife and I were going to go after are beloved dog passed away we were tied down when we had her but we didn’t regret getting her when we visited the travel agent she showed us some places in Mexico then she asked had we been to Jamaica yes once and we always side we would like to go back one day she showed us an hotel the Rui negril we have been there three times now we are going back for the first time in September this year since are holiday was cancelled in 2020 because of covid it was are 40th wedding anniversary in march so we thought to celebrate at a place we love one day we may holiday in Mexico you are tempting us with your great videos you post

[@mrdaboaty]

Thanks for your video. Just cancel my reservation for August. What would be a good place to take my 11 yo granddaughter? We love nature.

[@triple7marc]

My family stayed at Hotel Marina El Cid Spa and Beach Resort in 2013 and 2014 (I was 11 and 12 years old) and it was fantastic. Lots of great facilities and a very pretty property. The pool is gigantic and it includes a waterslide and rock structure that you can jump off of into deep water, and the employees put on fun pool games/events that are so fun to participate in. The entertainment in general was awesome. We stayed there before they added the new Ventus section, so I can't speak on that, but the original section that opened in 2006 was great! We also went on a bike tour to the nearby town of Puerto Morelos and took an excursion to Chichen Itza/Tulum, Valladolid and a cenote!

[@edvhollywood4544]

We went to one there and I swear I got charged 2 times. Ours didn’t answer phone either, nor reply to complaint. Stay away from these places. Go to an old kinda junky hotel , like rosita center of town and get ocean frond then spend all the extra money on 5 star restaurants!

[@faithhernadez8714]

The “restaurants” look like off beat casino buffets with the fluorescent lighting and zero ambiance.

[@garyaizen8699]

Strange I've been to probably 20/25 all inclusive resorts in my time in Mexico, Dom Rep, Egypt, Dubai, Cyprus and every single one has a limit to the amount of times you can visit the ALa carte restaurants. This is nothing unusual. The quality and air con are obviously unacceptable, but the dining is typical I would say for 90% of All inclusive resorts.

[@redsealjourneymanreviews6647]

Following

[@2020Dreamlife]

@@Odo-so8pj she doesnt come off spoiled to me. Actually this is what we call middle america. Working class people who dont like to waste money on half ass service from untrained people with a chip on their shoulder because of some geographical situation. Get it.

[@Friskylimes]

I've gone on many trips and have never experienced only being able to eat at certain restaurants. We stay at Dreams or Secrets Hotels.

[@blairfairfax8148]

Iberostar is amazing. That was the first resort I stayed at in Mexico in 2013 so I compare every resort to the adults only side of Iberostar which is the grand. The other tier’s since they have 4 tiers can vary. I agree with everything you said about this resort. We do not recommend. The food wasn’t good for us at the Brazilian Steak house and they limited the options. My daughter decided to get the kids option because she didn’t want all the meat and they gave us an issue with her asking for spaghetti and wouldn’t give her fries or broccoli with it. My older daughters were able to get Italian and they loved it.

[@life107familyfitnessboxing8]

You have a lovely family. We have 4 children, 2 boys and 2 girls. Thanks for sharing this info

[@arcadian91007]

Thank you so much, and I feel so bad, we have 3 kids and have been to Cancun a few times at different hotels, some are good some are just bad, so I feel you definitely.. when I saw the room and the bed situation, yeah... been there. I appreciate your taking the time to do this report so that the rest of us won't make a mistake and book that hotel, thank you so much! In fact, we just got back a week ago from the Riu Peninsula, not good either that place. I have a lot of negative things to say about Riu Peninsula, with many similarities to your experience at the Grand Serina. Last year we were at the Fiesta Americana, it was very nice. Sincerely hope you've had much better experiences since that trip.

[@steeveroymusique]

I went there the year before Covid and had a great time. Food wasn't bad & the site was clean. For the price it wasn't bad at all. I went to the TRS Yucatan last year and it was obviously better overall but for the value the Grand Sirenis wasn't bad.

[@martik778]

Mexico has become way to expensive and the quality is not the same. We had a nicer room with A/C in Krabi, Thailand for $25, meals were < $3. An entire month for 2 cost 1/2 as much as 1 week in Mexico.

[@lmn1966]

I'm a researcher when it comes to booking, I saw this resort. I knew right away not to book! So sorry you and your family ensured this BS, after spending all that money. There's a few others I wouldn't go to... Not only Mexico! I bet this resort was sold to another company, of course they wouldn't tell you? Resorts that offer a "Premium" room or adult's only area which is better but it's more money. All resorts are doing this. It's really un-necessary. But another way to make money. Stay well my friend. ❤ (Edited for grammar)

[@lagracie1012]

We booked this hotel initially for our honeymoon and then got an email from our travel agent to say they were having work done and may be noisy. I dug deeper on TripAdvisor reviews and saw reviews about 4 hour long pitches for timeshares, limited a la carte, mouldy rooms and no ac so we managed to swap to Grand Palladium where we had a fantastic time. This video affirms that we made the right decision!

[@acharmedfarmlife9765]

We stayed there many years ago and didn’t have AC troubles but I do remember the food being pretty bad. For lunch we would get roasted chicken and guacamole and tortillas along with chips and salsa every time.

[@nicolelollipops8268]

Omg kill me slowly … that lunch sounds bland

[@acharmedfarmlife9765]

@@nicolelollipops8268 it was way better than the gross spaghetti and pizza in the hot line. At least we could make our own little tacos. While in Mexico I could eat guac with hot sauce and lime daily no trouble

[@evegmz391]

Where was this at? What part of Mexico ?

[@triple7marc]

Riviera Maya

[@toblue7451]

THANK You Mrs. H. Styles ! Decades ago as a single guy, I Always had both a relaxing and fun time at Old "Club MED" ! Where would they fall these days as far as all inclusive resorts go ???? Thanks again !

[@KerryfromPauoa]

I agree with you, My first stay in Riviera Maya was the Barcelona Tropical in August of 2019, we loved it

[@life107familyfitnessboxing8]

I hate the rooms where the humidity from the shower fills the room. It is very uncomfortable. With no AC, it feels like hell.

[@LuckyCJ]

sorry if I missed this but what time of year were you there?

[@iza4830]

I'm so glad I saw this video before booking. Thank you for saving us thousands.

[@pamellaarias]

Before 2014 cancun did not have a sargassum or seaweed issue. Some say it’s not Mother Nature but fertilizer run-off. Others say it’s a global warming issue. I’ve been to cancun every year for the past 20 years and sargassum is a sad and serious issue.

[@diannabee7805]

Wow…..I can’t believe it. Well…your review is very fair, and yes, I mean, you can see this hotel is not interested in offering quality and caring for its customers. I feel so bad for you sweetheart.

[@janetsmith2104]

Frankly, I appreciate your review of the resort. I want to know the pros, the cons and one's experience with the product; it helps me to make an informed decision.

[@janetsmith2104]

Thank you!

[@Chevsilverado]

Used to be a pretty great budget resort and I went there a couple times as a kid. Food was acceptable and it had a fun atmosphere and it was clean.

[@LateNightScraping]

Wow, Heather I'm so sorry you and your family had a terrible time at Grand sirena's. From the bottom of my heart thank you ,thank you, thank you for giving us your honest opinion ,and experience that you had at Grand Serena's. I never been to Mexico this is all new to me. I am planning destination wedding this place is a hard NO. I would be so upset it would ruin my wedding you saved me. I am looking forward for your upcoming videos .Thank you again I wish your family good health stay safe I pray that you have a better experience elsewhere.

[@HeatherTravelsXO]

Thank you for your sweet words ❤️ Check out my Barcelo vlog I just uploaded or even my Hotel Xcaret video. Those places would be amazing venues! Big congrats and best of luck with your wedding!!!

[@LateNightScraping]

@@HeatherTravelsXO Thank you heather. I've been binge watching your family vacations in Mexico. You helped me out a lot more than you know. Have you ever been to Dreams resort? I hope they will let me have my destination wedding there. Unfortunately my wedding party is very small. From what I hear on KZbin for destination weddings most of the big resorts go by how many hotels room are rent out a lot of big resorts want 50 rooms or more rent out. I'm looking at 15 or 20 rooms to be rent out if I'm lucky. Thank you for your well wishes.

[@LateNightScraping]

@Klasshey Samone my fiance and I would really like to have our destination wedding at Xcaret. I join a Facebook page for destination wedding at Xcaret . A lot of people were complaining when they call the hotel they never get a response. Someone else said the wedding coordinator had quit. Hotel is total chaos. So I don't know what we're going to do.

[@MuffinsNyc]

Thank you for being so honest. I appreciate it. In the past I have stayed in bad resorts in Mexico. Grand Xcaret (no beach bad food, old rooms, broken a.c.) so I feel your pain. I would recommend Paradis in playa del carmen the food was great and plentiful air conditioning

[@joburgess1060]

Really glad you guys had a great time in the end. The Grand Sirenis in Punta Cana was one of the worst hotels we have been to. They tried to sell us a time share for the one in Mexico. We would never go to this chain of hotels again. Thank you for sharing this with us.

[@Erutid]

is it becuase im going next year

[@Erutid]

the cancun one is a better one

[@CoCo-yv3hl]

You have a beautiful family… good to know because I will be traveling to MX for the first time soon…. I listened to ppl for the first time I went to Vegas & they were absolutely wrong lol so as a regular traveler I know what to look for but these videos help.

[@dechesino601]

In my opinion, always stay at Riu Resorts. Have never been disappointed.

[@HeatherTravelsXO]

We are looking into the Rui RM Palace next year!

[@youssefabdel-fatah9466]

thanks for your honesty we will never be there .. thanks

[@nflmanjs]

We stayed here with our kids and granddaughter, this is by far the worst resort in Mexico. The pools were dirty, bugs and cigarette butts floating around and not being cleaned up. My bed had bed bugs which I didn’t know until I noticed I had bites on my stomach back home. My wife’s bed which she shared with my granddaughter seemed to be fine. The beach is horrible, I don’t blame them for the seaweed but it was rocky and just plain uncomfortable. It felt like the resort was built on the side of a hill, everything is spread out, if you don’t like to walk forever to get somewhere stay away from there. We liked the Brazilian and Mexican restaurants, the rest were so so. We would never go back even if it was free, that’s how much we hated it. Bypass this one, you have been warned.

[@ltd1980]

I stayed there November 2013 and it was amazing. What a shame it's not what you hoped for

[@dorineleung.k4556]

I’ve been there this month 2022 and it was a magical expérience so i just think that it’s a question of point of view maybe ❤️

[@jessicamayfield3878]

Girl your sunglasses in the day 3 rant are FIIIIIIIIRE

[@HeatherTravelsXO]

😂 my favorite brand Quay Australia 🙌🏻

[@joiwebb3996]

This type of resort isn’t for everyone. The outside looks like a treatment center. 😩 It’s definitely a BIG no for me. We’re headed to the Le Blanc Los Cabos later this year, and I can’t wait.

[@legocitybatmansetlifestyle7761]

God damn you're so f****** ungrateful b#@$&!! Nothing will please you no matter where you go old black woman.

[@legocitybatmansetlifestyle7761]

Grown ups like you make me sick it's like oh my God I understand it's not the best resort in the world but my God if you want to go then go you're so dumb

[@JorkerXD]

@@legocitybatmansetlifestyle7761 …

[@JorkerXD]

@@legocitybatmansetlifestyle7761 does being black have to be mentioned ?

[@joiwebb3996]

@@legocitybatmansetlifestyle7761 tsk tsk! Your mom must don’t love you or didn’t hug you often. Here ya go !!

[@benebolencia]

Thank you for your review. The last time in Cancun we stayed at the NIZUC Hotel, it was absolutely fabulous but not all-inclusive (a bit pricey) and we are planning to go back to Cancun for an ALL-INCLUSIVE. My mom, sister (her family), my brother (his family) stayed at the Moon Palace and my picky mom, who likes to travel, came back very happy from her stay at the Moon Palace. Thank you again.

[@LADYGANDY]

Thanks for review. I’m trying to decide which resort to go on my first trip to Mexico.

[@jgriffin282]

I didn’t like the Grand Sirenis either. Very long walk to the restaurants. The beach was…not great. What bothered me most is that there were no outdoor eating places. They had a nice huge buffet overlooking the ocean (quite far away) but no outside patio. Very strange IMO.

[@optical76]

Thanks for doing this review. Looking to plan a trip next year in riv maya but this time with the kids. Looks like the prices doubled since a couple years ago?!

[@HeatherTravelsXO]

Yeah unfortunately prices went down a lot during Covid since not many people traveling. If you need help booking and would like some quotes let me know my husband‘s now a travel agent so we can help more people and still do our reviews on here ☺️ [e-mail]

[@l.d.9903]

I’m so sorry y’all had this experience. Thank you for your honest review! As you said, we work hard for every Dll we spend. Muchas Gracias!

[@michellemessing4790]

We stayed a week at Barcelo Occidental Xcaret in the Royal Level and it was amazing.

[@a.lovely8947]

Was there activity in night

[@michellemessing4790]

@@a.lovely8947 yes they have a disco with a dj and different shows throughout the week

[@hoggravyandchitlins]

I've never been to one of these places, but let me understand this, they sell you a stay at an "all inclusive" resort but they don't have enough restaurant space to "include" everyone? I would immediately demand my money back.

[@Skibidismegma725]

Wich is better for snorkeling and diving with sharks Cancun or playa del Carmen

[@HeatherTravelsXO]

Cabo if you want real sharks! Lol

[@ducheau100]

I'd be miserable too sleeping with 4 others in that room. The beds are just too small. And with the heat. I'd leave too. If it were me I'd get two adjoining rooms. The kids seem old enough that they can have their own room. The beach looks gross and the algae looks like an oil spill. Did you get a refund for unused days at the first resort? seems fair, since it was so bad.

[@Fievelavie]

The fact that they have a bar literally in the pool near a children’s area 😮 Imagine that they step into glass ! And beside that if those people spill their drinks it’s not very hygienic.

[@Dogatemyhomework927]

The sargassum (seaweed) wasn’t even there in the 70’s.. it’s fascinating reading learning about why it’s there now, and getting worse!!

[@MexicoTijuana741]

Wait, so did you have Air Conditioning in the room or not? I’ve been to Cancun several times and I always get a good hotel.

[@HeatherTravelsXO]

Yes there was A/C but the units were old and outdated and blew nothing but hot humid air. When we transferred over to the Barcelo, their rooms were nice and cold 🙌🏻

[@garysimmons1485]

I don’t understand why you travel to Mexico so often and only stay at AI Resorts. You’re not experiencing Mexico at all and you’re spending A LoT more money than you need to. It’s a shame. The air conditioning situation would have driven me nuts as well. I live in Puerto Vallarta and all the AI Resorts are a rip off.

[@Vanessa_Martinez]

Don't ever feel bad to telling YOUR TRUTH and helping others.

[@HeatherTravelsXO]

Thank you!!! Some people get so offended when you don't like the same things lol To each their own and its just one persons opinion at the end of the day so I decided to share our experience.

[@caseyd3963]

Girl thank you for the video! You are so right we bust our butts for vacations! Thank you for the heads up! I’m trying to pick where to stay next in Mexico and I looked at this place! You just saved me and my husband. We can’t afford these crazy expensive places so we try to stick to our budget. I don’t like giving bad reviews either but when it comes to vacation.. girl thank you for being honest.

[@HeatherTravelsXO]

😘😘😘

[@francorocca528]

Check hard rock riviera Maya last year my wife and I went there and we booked everything on their site and we got 60% discount on everything flights+rooms. I can't say enough good things on that resort from the front desk to foods was one of the best vacations my wife and I had it.

[@Shinuchiha_99]

I’ve been to Mexico multiple times mazatlan, Cabo, Cozumel, Cancun, playa del, puerto Vallarta, and puerto Penasco.. You truely do have to dig and do your research to find a suitable and satisfying resort that isn’t a run down shanty town.. I recently just got back from the Caribbean st croix to be more specific and was very satisfied with the experience I had and the resort I stayed in.. truely was a terrific time but lucky we didn’t take a direct impact from Fiona.. unlike Nova Scotia, Puerto Rico and Guadalupe