We TILED This HUGE Supermarket FLOOR and ITS FAILING!! - Find Out WHY

[@johnandrew9934]

I've been setting tile for close to 30 years. I appreciate your honesty. Things don't always work like they're supposed to. Sticking around and making it right is what makes your company last.

[@richhoffman5255]

Most likely collected enough pay the first time around he goes back honestly knowing he still is not losing anything

[@johnh4679]

@@richhoffman5255 Yeah, I was going to say half a million views on the repair video probably helps a lot too haha.

[@joshballenger3629]

Nah!! When you lose 2 days of work you could have done he probably took a large loss standing behind his work!

[@evictioncarpentry2628]

Or you go out of business if you consistently need to go back lol

[@BraveNewWorld8101]

@@joshballenger3629 You never take a loss from standing behind your work

[@helenhebert7127]

I am a forensic architect, but also work in renewal. I actually have to design fixes for this stuff. I always specify to remove old gycrete. I get blowback from contractors and architects who say “we have done this lots of times” I’m like a broken record telling them about failures I have seen. Thanks for doing this video. It’s going in my floor education folder! You are doing humanity a service.

[@nickmoffett4000]

AGREED ! Great education form this man

[@4G64SicKShoT]

Im about 7 years into all floors, tile carpet vinyl and plank, and ive never seen a good job with gypcrete used. And surprisingly he did this install. We have to walk off the job if they want tile over it

[@dansch19]

I have huge issues with absolutists. I dont think gypcrete is a bad product its just that it works so well for what it's for people want to use it all the time for things it shouldn't be used for. I would never use it for a commercial space like this. Even without the refrigerators, commercial cleaners still use extremely wet machines to clean tile. Heated scrubbers and power washers with floor scrubbing attachments. Even just plain mopping would make me nervous over time. But even if the owner does take that I to consideration what about rook leaks, plumbing leaks, toilets, sinks? The responsibility is with whoever specd the gypcrete in this situation and they apparently didn't even spec any barrier like Ditra, just a liquid Crack iso. We all learn from our mistakes but I feel like I'd walk on this without ditra as a bare minimum over gypcrete

[@christopherlewis4141]

@@4G64SicKShoT yup. Same. We arent allowed to lay over gypcrete.

[@juicelarralde]

Dude just place the tile on the concrete, cheap work

[@cubfan2342]

I've been in the Tile Setters union since I was 18, I'm 51 now and I can tell you Contractors like you are hard to come by! I worked for a similar guy for about 24 years who did things the right way and never tried to screw over people. He would do things on the job out of his own pocket just to be sure the job was done correctly! Thanks for being a stand up guy and backing your work, even if it's not your fault , your there to make it right! Keep doing what you're doing brother!

[@petepistachio8229]

Great philosophy to being a human being. Not so much to staying in Business. I get doing it right, but I am not paying out of pocket. The customer pays for me to do it right. They want it cheaper or for a discount then get the next guy.

[@mrsqueegee4240]

Pete Pistachio like you said “great philosophy for being a human being”. You’re exactly right. I get more enjoyment out of going the extra mile for my customers. They appreciate it too. If you prefer the green backs over being a human, that’s your choice it’s just not gonna be very enjoyable.

[@natetraff]

You've been setting tile that long and you're saying it's not his fault for using gyp crete under the tile that's failing..................... LMFAO

[@petepistachio8229]

Nunaya Bizness I get both. Not going to NOT get paid for doing it right.

[@cubfan2342]

@@natetraff He didn't pour the gyp crete

[@DragosDetailing]

I just tiled my whole downstairs and it was my first time laying tile. Now I see why you are built the way you are lol. Idc what anybody says. Laying tile is not an easy job. MUCH RESPECT!!

[@jmcdonne]

I appreciate you posting the installs that you did which had problems.

[@bent4firefighting]

Takes guts

[@LindyCj]

Agreed! Learning "the hard way" is very valuable. Thanks.

[@adamkoz6358]

The problem wasn’t his though you see so easy to pass judgement on tiling

[@DeeBee2013]

I've only seen two of his videos, both failure videos, but it's good to see how one reacts when things go wrong

[@nickmoffett4000]

yes its very humbling

[@persistentwind]

I really like how you look at how things fail... many people dont accept failure... you embrace it, get smarter from it, and do it better! Exceptional.

[@earyar57]

Me too. The recurring demon is usually the same. Water.

[@chadvartanian9125]

I’ve never learned more about laying tile. Watching your vids over the years has been a god send, keep up the great work.

[@Insight5504]

"Some days you make money some days you make friends" perfect

[@bforealson9845]

He’s definitely getting paid proper for that repair

[@johnthomas8969]

Cool video man. That rapid sets no joke hahaha.

[@larryharbin6802]

"...And some days you make excuses..."

[@Cent51]

Ja he said it not he's fault, of cause he is getting paid for him to work after hours when the shop is closed.

[@chrisrisvold4045]

Boy Howdy!

[@TheSocalHandyman]

Thanks for sharing man, as a handyman it gives be comfort that even professionals and experts like yourself, point out mistakes. Looking forward to learning more from you. Thanks man. From Southern California.

[@bobgrant7836]

Some days you make money, some days you make friends. Sounds very wise and is something I'll remember, thank you

[@adamkoz6358]

Very knowledgeable guy not afraid to document important issues. I’m a tiler and I understand the issues we can face. Your knowledge is impeccable keep doing what your doing.

[@michaelmauno9438]

Most likely the refrigerated cases refrigerant lines are underground, located in the isles and there is a leak which results in the high moisture content in the floors. Fixed many of these in my years working in the supermarket industry. You are spot on about the gypsum products.

[@kittyfruitloop8264]

Thank you for your expertise and honesty! My husband and I are diy people and can't get enough of quality videos like this one. Thank you for sharing with us your experiences!

[@jr3474]

I appreciate your honest video.. It shows professionalism..

[@teh60]

Great repair. Your customer service is outstanding.

[@stefangrenon5043]

I like this guy!! He's honest about the reality of things! I' ve been in renovation for 15 years, there are regularly issues, must just be honest and courageous and face the reality of the facts. Keep up man!!! Like your videos

[@SINSTER7THREE]

Well he gets his groceries there as well , so he felt he kind of had to stand behind his work.

[@joeframer9642]

Stefan Grenon he’s a hack..no talent hack..handyman hack.

[@StonemanRocks]

@@joeframer9642 do you really think that highly of yourself! Wow! In that case ,I in fact would liike to BUY you for what you are worth ,comma ,and ,SELL you for what you think you're worth! have a nice day!

[@smartplumber5570]

This video is so useful! I am not in the tile business but love to learn different things. Please, keep making your videos! Thanks!

[@chadwickwicky67]

You and your company is a Stand up firm. Most wouldn’t even admit partial fault let alone put it in video for everyone to see. It’s how companies handle issues which really tell the story. Anyone can put down a few jobs that never fail, sure , but when something goes wrong, people like you who take care of business really are lacking in today’s world where everyone is quick to blame someone else. I rather deal with someone who 90% of their jobs never go wrong but 100% are always taken care of if something does vs one that 95% never go wrong and the other 5% would be left hanging because it’s not there fault. Live and learn and put it out there , Id hire you any day. Keep up the good work 👍🏽

[@chuckjohnston6186]

I appreciate your honesty and your professionalism, that’s a really sore one .

[@Rick-the-Swift]

It's especially sore for the customer who has to keep dealing with the floors rotting out. At a certain point he should be compensating them for their losses.

[@edmuscree21]

Issac you are the real deal when it comes to tile, professionalis, and keeping it real. I'm so so so thankful to have come across ur channel. Much love from a fellow rookie tile setter from San Jose California.

[@luism.raposo5138]

Bad products. I been there before too with this product. It's too soft for a supermarket. I told the customer at first that it was a bad choice of material in the beginning. That's what they wanted so I put it down and it failed bad. Good thing I backed up my ass on the contract. I had to do it all over again but at least I got paid because the customer ended up using other water proofing, more durable materials. They paid just a little bit more for materials that I recommended and no problems has happened since. We where all happy at the end. I'm glad I covered my ass first with not agreeing with the materials at first. It's common sense. You did a good job but the materials is what bit you in the but. It's fair that you take responsibility and I commend you for that.. Keep up your good work. I would still hire you if I had to as a subcontractor. Thank you.

[@EKnowledge1]

Should of walked away from the job.. not carried on knowing it would fail...

[@keithstanton4504]

@@EKnowledge1 Exactly.Never let someone make you do the job wrong.

[@Manny0479]

What a mess!!!!! But a guy like you and your company can do work for me anytime! I appreciate contractors like you that come through for the customers no matter what the situation might be. Much respect to you and your guys!

[@bradreambeault3584]

Great work! Seems like when we think we've covered everything something still bits us in the ass. Good for you for being such a stand up guy. Thanks for putting your vids out there for the younger guys to see that you really have to investigate each job for potential problems ( Do your homework) before you give an estimate. And ... when unforeseen problems do arise you stand by your work. Great job !!

[@Luna-cf3op]

You are probably the only contracted I've ever seen that repair the damage at own cost. Wish doctors could do the same. Love your way of doing and your videos.

[@garygushue4273]

Your a very honest & sincere contractor I admire that. You're right about that statement you made about tile guys. Good job Isaac keep up your honesty & craftmanship 😍

[@jeremybabbie248]

Wish there were more people like you in this world it would be a much better place love the videos and especially the call back videos your outlook on the failures awesome. I hope you stay the great person you are and I'll see you on the next one couch.

[@ingokreh6061]

I appreciate your ethics and fixing your job! I’ve had to do this on a big stone job and it was the landscaper fault for not putting the proper drains hooked up to my pipes but I rebuilt the walls at my labor price.

[@mattjudy4037]

I respect the way you stand behind your work.

[@mattjudy4037]

@John Smith and? Theres plenty that wouldnt come back regardless. And do you know if he is or not?

[@meetstepsisalcoholicdouche6167]

Matt Judy this isn’t true. Maybe in residential. No way in commercial. There’s big money in these grocery stores. If this is a chain with multiple stores he’s probably doing more than this one. They tend to stick with a few guys and just keep reusing them Why would you turn down future work. Even if he did have to eat this one. If he keeps them happy they will call him back

[@mattjudy4037]

@@meetstepsisalcoholicdouche6167 what does that have to do with the fact there is plenty if sleazy contractors that dont stand behind their work and come back and fix things?

[@meetstepsisalcoholicdouche6167]

Matt Judy allot. You don’t see that in a commercial environment. Probably allot more common with residential hacks. Commercial is much harder to get into. It also relies on reputation and word spreads fast. There’s allot more residential buildings than commercial. Much easier for a residential hack to find they’re next sucker than a commercial company. Also as a business owner. If I have a account with a retail chain and I don’t come back for a repair. They just toss my number away and move to the next. It has allot more to do than you think In 20 years I’ve never heard of a commercial contractor not showing up on a job unless they didn’t get paid for the previous.

[@BillyBob-ie9ww]

I am sure he is not doing it for free. He didn't make a mistake but he has owned the resolution. Good job!

[@jeffostroff]

Why was Gypcrete used in the first place? I don't understand why it was needed when you can apply tile right to the concrete. What was the intended purpose for the Gypcrete?

[@meetstepsisalcoholicdouche6167]

jeffostroff it was probably existing. My best guess is this is a old building and the grocery store either moved in or they remodeled and moved things around. Good chance it wasn’t gypcrete either. If it was down for some years most likely jiff-set which is absolute trash

[@GilBatesLovesyou]

Gypcrete historically was the original self leveling compound. For whatever reason gypsum companies developed this kind of "SLC" before concrete/tile mortar companies did, I think beginning in even the 1950s, as Portland cement based SLCs needed polymer modification to have enough strength. Gypcrete was and still is a lot cheaper than SLC. Also for many floors with copper tubing running through for heat, you need to use Gypcrete as the Portland alkalinity will rot the pipes. It was also really fast, and not really for DIYers, you'd have big trucks just pour it down, and I heard gypcrete usually leveled better than even most SLCs.

[@meetstepsisalcoholicdouche6167]

GilBatesLovesyou I hear you and agree 100%. Only reason I mentioned it could be jif-set is experience in grocery stores. Say this store is 30 - 40 years old. Chances are more than likely vct was originally down and it’s been patched and patched and patched with all sorts of products and flooring. It’s quite common in these stores. Grocery stores go through a remodel every 5-8 years in general. These are the last of the retail cash cows. Other scenario few feet out from the coolers were recessed concrete with rubber matting down. For aesthetic reasons somewhere down the lines they decided to fill it and for some reason went with gypsum. I’m in the Midwest. I know of one grocery store that was poured entirely of gypsum in the 70’s. Only reason that happened was because the concrete union was on strike and had no other option.

[@meetstepsisalcoholicdouche6167]

terry hall - no need it’s not new concrete. The moisture isn’t in the concrete. The installation was fine, concrete was fine. The gypsum lost its bond and water got in between that and the concrete. Leaky cooler is disintegrating the gypsum. So there’s 2 things going on here and why this install was a huge no no and set up to fail. 1 the leaky coolers like Isaac said it turns it to mush. The refrigerator units were absolutely leaking. 2 the gypsum. Generally speaking gypsum is a horrible bonding agent. You seen it allot as a floor patch back in the day. Going back 25 years plus. Allot of patches and cements do not bond to it all that well which will create hollow spots that would be one of the reasons the pallet jack was breaking the tile. The bigger issue however is the bonding issue. So what happens when you use a adhesive or mortar of the gypsum 95% of the time it will have more bond or grab then the gypsum does. That better bond on the second layer actually pulls the gypsum off the floor. So the gypsum will be stuck to your mortar for example and not the slab of concrete. So when you’re in a moisture prone area and there’s a leak the water goes right underneath the gypsum and pretty much turns it to mush. This issue has nothing to do with the slab though. It’s purely the fault of not 100% removing the gypsum. Granted I think it’s going to fail again on him. I don’t think it will in a year. It won’t make it past 5 though. This is the wrong flooring for this area. If you watch the video carefully it actually appears the area was once recessed and filled with gypsum. Look at where he tore out and how strait that line is. Definite sign of a recessed floor. Either way ceramic is just the wrong product for this scenario

[@norcalsampson1670]

@ Selebrity 152 No matter what the case that you say is your best guess, This company decided that substrate was good enough to tile over without any further prep ( or at least none that did any good). It doesn't matter what was there before, existing, or even what they put down. It failed and that's that. Did they replace the substrate? Prepare it for THEIR tile work. I don't really know but from what the vid is telling me, they decided to use the old substrate and call it good. Cannot blame that on the substrate or the owner of the store. Yes possibly the store owner wanted to save some money and re-use the substrate and someone went along with that?? Maybe, but what I see here is re-use of a subpar material that ended up causing failure blaming possibly owner (for choosing that material/or not paying the installer to utilize the best materials for the job), Installer for not replacing material or directing the customer to install proper substrate. Looks like a standard re-tile to me...Done wrong, failed, re-do

[@johnchilson8919]

Joint Thank you for maintaining integrity and quality workmanship...Setting a good example for all

[@chepecho]

That shows that nothing is perfect. We just have to live and accept the perfect imperfections. Respect to this guy.

[@jonm9538]

Show me an experienced contractor who says he's never had a job go south and I'll show you a fricken liar. Agreed, much respect.

[@lavoyedhudgins5120]

I'm not sure why I watch these videos, because I know nothing about it, but I can tell you do and are the best. You are a REAL tradesman.

[@johnjepson1885]

Bollocks lol

[@jessewilliamson82]

Lots of judgemental comments on your video. I for one appreciate your desire to fix your mistakes. I have been in another trade for 20 years and have made lots of mistakes, used poor judgement or dropped the ball in some way. How we recover from these less the excellent decisions is most important. Also remembering them so we dont repeat them. God Bless.

[@vincentrao3610]

being a tile guy myself. I really appreciate these videos and you make me motivated to do better work and always improve. Keep it up man!!

[@HousesandCars]

I appreciate what you're doing. You definitely made some friends posting this. I know you're a tile guy but I think the best floor for a grocery store is polished concrete. We have to take an example from Walmart on this one.

[@patrickcowan8701]

That's the new trend.

[@Katana_00]

@@patrickcowan8701 Whole Foods has been doing this for decades

[@alangibson4499]

Great honesty I wish all tradesmen were as honest and reliable as you. Big thumbs up from the UK

[@barthamburg4351]

Why didn't you guys attach right to the concrete?

[@SuperDave-vj9en]

Slab floor had to be leveled.

[@CorkKNIFE]

@Josh Yingling He said the manufacturer approved that install method and had specific protocol for that substrate, which was followed.

[@CorkKNIFE]

@Josh Yingling Hindsight is 20 20.

[@Jaylowrider]

CorkKNIFE doesn’t matter what the manufacturer approves, as licensed tile contractors, we are the professionals and we know better. It’s crazy this guy would even think about going over that. That tells me he cut a major corner and it will cost him big time to fix everything.

[@biged-watchandgun5568]

Shit install. Amateur game

[@lebronjameslol3521]

What a guy, not only owning up to errors but making vids for others to learn from. Like they say, sometimes the best way to learn is from your own mistakes.

[@MoneyManHolmes]

Nice work coach. It seems like there’s always something new to learn.

[@Jay-ip4jn]

For a contractor to admit to their fault or the faulty product like this man and have them own up to it and fix it. I would hire this man for any job I needed. 100% class

[@scwfan08]

I think the pallet jacks destroyed the tiles and water from cleaning them then went down to the tile cement and loosened it. So my conclusion would be: wrong flooring for the pallet jacks.

[@leeboriack8054]

For a grocery store Vinyl, VCT or stained concrete seems to be the best choice.

[@HPJJtg]

One of the most legit dudes (companies) on KZbin.

[@tomearnshaw8532]

10 out of 10 for showing the bad as well as the good👍

[@spardasquadspqr3535]

Word should be marketing

[@chrishamilton2208]

"some days you make money, some days you make friends" excellent mantra and very true

[@GM6.7]

I do commercial flooring not tile and I would have said straight away that I have to see concrete or I couldn't warranty the job. Its garbage anything gypsum based. Sucks these guys(manufactures) fudged what their products can tolerate water wise

[@technology_pro]

Great you're back fixing it! Customer service!! Keep up the good work!!

[@thebigminsk1]

tcna needs to eliminate gypsum products from acceptable substrates. any tiling product that disintegrates like that seems like an obvious, inevitable failure point. even with a barrier over the top, you're still gonna trap moisture underneath. anyway, thanks for sharing

[@neiltropolis]

I agree. Too many people rely on red-guard as water proofing fix all. Myself included. No more

[@MoneyManHolmes]

Red Gard works great on floors. I used it on my shower floor, and I used it to isolate a thin foundation crack in my living room floor.

[@StonemanRocks]

I agree !00% ! There was a time when particle board was considered a suitable substrate for residential floors too! And we all know how that turned out!

[@randywl8925]

Gypcrete in a commercial establishment? Retirement homes I understand, but with heavy rolling loads? That stuff is a nightmare in virtually every job I've encountered it. I suspect it's a heck of a lot cheaper than cement. 👏 My conscience wouldn't let me pour that stuff for a living.

[@alexcolombi3620]

You should never go over gyp in any circumstance. Installer totally liable

[@robf2403]

What's crazy is that the manufacturers gave him the green light to do so. I'm guessing with the right upper and lower moisture barrier things would be ok, but seems like a crapshoot at best.

[@walkermom100]

@islanti I've seen this same thin in his other vids.

[@circularebin]

Rob, the manufacturer didn’t give him the green light to do this. A manufacturer would only provide acknowledgment of their product’s compatibly for use with gyp over a solid foundation. Using that crap in any area with a potential of moisture intrusion, is destined to fail. It’s as sensible as using green board as a wall substrate in a shower. This falls back on the contractor for not contractually shifting the burden of responsibility to the owner, for the potential of failure from moisture intrusion. The contractor has the responsibility to ensure the installation will not be affected by water intrusion, and if the owner wants to go cheap and use inferior products, then the owner will have to accept the liability and potential repercussions.

[@meetstepsisalcoholicdouche6167]

islanti how did he fuck up? I’d argue the exact opposite for several reasons. Have you ever done work in retail setting or repairs for big box stores? There is a huge list of reasons why you can’t blame him. It’s more or less the nature of the beast on this one.

[@spardasquadspqr3535]

He fucked up because he took this job. Dont give me bullshit like client wanted something cheaper and he went against common sense and did it. Guy brushes off some crap like " whoever tells u they aint make mistakes means that they are full of shit". What normal half brain person would put drywall on concrete, thin set and porcelain title in high traffic area where people use pallet jacks and moisture is an issue?

[@vmcauley]

Also - cement based thin set and gypsum as I understand it must be separated to prevent chemical debonding and crystal growth. In the UK we coat the anhydrate based product with sealers prior to tiling.

[@WaterDesignirrigation]

Stand up guy! Prob lost money on that job.! It will come back because of your reputation, you hope.

[@Noez90]

Respect for this man. Does great work and isn’t afraid to show us the downside as well.

[@DrPhydeux]

That had to be a costly fix ... major props for owning it, ... and posting

[@solomoncrenshaw3318]

I really like this guy most people only film good but he takes advantage of the things that happen that are not so good and makes the most out of them and also uses them as a learning tool kudos to you brother

[@Sailor376also]

The failure was before the work was done. You had suspicions of working over gypcrete,, you consulted in advance with manufacturers. Keep a floor dry? Floors in supermarkets get wet several times every day. Walked on on snow days, salt slush from shoes crossing the parking lot. Mapping daily, condenser boxes. Refuse the bid,, or rip the poop out before you begin the job. Yes,, absolutely,, someone else would have gotten the job. And yes, absolutely,, the schlomo that would have under bid you would have disappeared or declared bankruptcy. One of my jobs is roofing. I am always under bid by this one guy. And that guy declares bankruptcy and closes that business every 2 or 3 years. And the next day with a new name,, he is right back at it. I get called for the repairs,, and people are horrified and do not want to pay me,, for the poop put down by the last guy. Next time refuse to bid. If you do give a bid, it must include only substrates you approve. Not even the college educated engineers at the major manufacturers. have you ever seen the handyman work done by an engineer in his or her own home? Engineers have trouble finding their tush with either hand in the dark. Bill the customer. The gypcrete was put down before your work by someone other than yourself. Bill the customer.

[@davidpimblett3573]

This Guy is a Top tradesman and Top man his honesty and Customer Service is Brilliant.

[@NuclearSavety]

Who puts gypsn on the floor? Doesnt matter what you try, it always will fail at some spots in the next 10 years...

[@davidkilpatrick3689]

Yep

[@blueplanetsurf]

I commend you for showing what failed so others can avoid making the same mistake and fixing it properly, well done! I used your videos to tile a shower at our home in Honolulu and it came out great, thank you! 🤙🏼

[@JP-kb4yi]

WOW an honest tradesmen! Won’t the rest of the floor eventually fail? It’s my understanding concrete slabs wick ground up ground moisture. If the gypsum is directly on the slab, won’t the moisture transfer directly to it?

[@CurvedSlightly]

this ^^

[@mikecohen7035]

I TOTALLY respect you. I as well offer 100% guarentee on my work. If a jobsite has a problem at the hands of my company or if I overlooked something that wasnt my fault, I at VERY LEAST will play a part in remedying the problem. THAT is customer service. And THAT continues to help my 2nd, 3rd call amount for more work.

[@Viele411]

I’ve been laying tile for 20 years. Why would you not have gone direct to the concrete substrate and prepped the surface with bonding primer and an epoxy base thinset?

[@RalphRomano2]

He is sold a lie by the company, and pays the price. He talks about how he went to them early on before they used the product. He does not talk about suing the other company for lying, but I would have done that. He has the video proof. I agree with you, I was thinking the same thing. The primer and epoxy is always 100%.

[@lcuriel2891]

For someone who’s claiming to be laying tile for 20 years you surprise me with that comment. As a tile installer you know that substrates are NEVER flat and level. Rest assure that he didn’t use epoxy based thinset because it’s very expensive. Any other contractor would have out-bidded him. You, me, and Isaac know that in the majority of cases the name of the game is to come under someone else’s bid to get the job. If that weren’t the case then every contractor would use the best materials/supplies money could buy to get the job done without worrying about someone else getting the bid. Deuces ✌️

[@dontjohnson8146]

Glad to see someone isn’t afraid to post their fails and wins in this industry. Although i did also notice someone “railroaded” one of their layouts in that tile at the first of the video

[@macplastering]

Gyprock floors have herd of them and thought they would be awfully bad all round for foot traffic and moisture, goid video man

[@Rick-the-Swift]

1st guy: "Hey I got a bright idea- how bout we tile floors over drywall gypsum in moisture laden areas." 2nd guy: "hmmm- I wonder how that will turn out? Oh well, let's find out." Me: "As long as I'm being paid cash and nowhere is my name attached in writing, count me in." Guy hunched over in the the video busting out tile several months later: "I stand behind my work." Bunch of geniuses I tell ya, lol.

[@arayahomes8754]

Good for you! As a business owner I share the same philosophy, honoring good work and coming back if need be. Good for you Isaac, great channel!

[@curtekstrom6600]

If he was a Good Tile Installer/Contractor because he comes back to EVERY job to do repairs. Go ahead and hire him. True Contractor/Installers bid the job for use of Quality grade Substrate materials. Any job I was asked to bid on Sub Standard Subtracted or Shit Quality Thinsets and Grouts. I refused to give a Bid.

[@13612]

your chasing your tail repairing this. The call backs will never end until the garbage is totally removed on all 8K sqf.

[@jeremylunning654]

I was wondering if the water would just migrate as you waterproof the trouble areas. Glad I don't do commercial!

[@JohnnyMotel99]

You’d think the client will end up paying for these repairs, since their chillers causing the problems.

[@Mr.Pop0]

He said that not all of it had gysum

[@meetstepsisalcoholicdouche6167]

brianohbrian burns the store is. This happens in every single grocery store. It’s a unavoidable problem. Unless you recess the floor and lay rubber matting or a floating rubber tile in these areas. These stores no this at least they’re building managers and so forth. Refrigeration goes out and creates problems. Believe it or not they’re concern is more fixing the leak than the floor. I’ve seen health department shut down reputable stores for a few days due to leaky coolers. The floors are a second thought and normally they want a bandaid. I’m sure if they were willing to pay the gypsum would have been removed The problem is with these grocery store buildings is they’ve all seen one to many remodels. Figure every 5 to 10 years a new remodel. So they tend to keep building up instead of down to save money. The heads of construction realize these issues and know it’s the nature of the beast for the most part. As a contractor doing this type of work you have a few options. Be honest up front and tell them it will fail if it gets wet like Isaac did and make them sign off not holding you responsible. Recommend a more suitable floor which will unlikely get accepted because they paid a architect to spec this floor to begin with and they want all chains uniforms or just turn down the work which is the worst thing you can do as there’s several people who make a absolute killing coming in and constantly repairing this stuff to keep aesthetics going. Grocery stores are the last retail safe haven. Amount of money being thrown around is insane.

[@MichiganSpinnaker]

I don't think any reasonable person would expect that they can't get their tile floors wet. Or that a tile floor could get too wet.

[@OneWheelLess]

Always happens with gypcrete, gets moldy too. Thanks for posting this, more guys need to see this.

[@joew94th]

Never heard of using gypsum as an underlayment. Thanks!

[@madcowenslots2708]

Much respect to you for showing that not everything comes out roses.

[@TILEROB]

Why would you put the gypcrete over concrete why not straight to the slab were you trying to save money cuz ditra was too expensive just wondering

[@superbecx]

Ditra wouldn't work either. An electric pallet truck weighs more than 500 kilos alone and sits on 3 or 4 small wheels, contact patch is small and wheels dont get maintenance when they should. I think wood look tiles will get destroyed even if installed on concrete.

[@marcopoulin1897]

superbecx not thrue men you dont know what you talk about🤘

[@Charlie-qb4sy]

It's rare to see people post anything about their failure's. I have great respect for people who are not afraid to say, I messed up. Keep up the videos, I learn more from people like you than guys who only post success.

[@TileCoach]

Thank you

[@18twilliams]

That was set to fail from day 1! Any flood or toilet overflow for the life of a 100 yrs. tile floor! Especially in a commercial building...

[@ronriehle1337]

I wish all craftsmen had the integrity that this man has. I had patio doors replaced but leaked the next summer because threshold extensions were added by tacking used scrap lumber from previous jobs. The slope ended up toward the doors instead of away. When called back they just ran another bead of caulk just like the one that leaked the first time. Next spring , big puddle of water in the living room and the company "discontinued". A real craftsman who corrects things that don't work out is the guy I want to call. Those who "never had" a call back are just those who refuse to fix their mistakes !

[@Chando1986]

Tiling over drywall- what could go wrong 🤷🏽‍♂️

[@chuckmiller5763]

Gyp-crete is not drywall idiot, its a mix like mortar or floor leveler.

[@Chando1986]

Well it has half the word gypsum in it and it’s peeling up like wet drywall or hardibacker at best. So please take a seat and have a nice tall glass of the shut the fuck up 🙃

[@chevyimp5857]

Great integrity on display ... great channel.. much respect

[@PelicanPines]

Failure by the installer... absolutely the wrong choice in products.

[@josephdestaubin7426]

It's The Architects fault. The architect job is to understand his customer and to understand the application and understand the products involved. At the end of the day that's all he does, is properly coalesced those three things. He was probably a f****** teenager. They're always Architects out there who blindly and unwisely and unknowingly take the brochures from the manufacturers, mix and match, and put out a product. They're not real architects. Sure they passed the exams. But let's put it this way, I can guarantee you the architect here couldn't have been a day over his 20s. Any architect with any amount of time in the field with the kind of mentality that would lead to these product choices would not be in the trades for long.

[@nylessanderhoff1771]

Cases will continue to leak in a supermarket. Best bet is to have fans installed on the backside of the cases to help dry out under the cases when issues arise. Ideally wood plank LVT would be installed here vs tile. Not only is it cheaper, but it holds up better when the underlayment fails and provides a smother ride for shopping carts.

[@LDRester]

I can't imagine ever using gypcrete for anything. Seems like a useless product. Thanks for the info. I feel your pain. I'm a traditional hardwood floor guy

[@pacemetalfab]

Impressive. "Somedays you make money, somedays you make friends". I love it!!!

[@sanjuansteve]

Why would anyone ever use anything gypsum based and therefore susceptible to water on a floor (that can obviously get wet)?

[@deathblade909]

As an architect in was wondering that, seems odd that these woils get through code. Let alone trying to waterproof . Which is what is happening , the tile was put on properly irs the underlay structure that is messed

[@larryharbin6802]

gypsum PLUS ceramic in a high weight - high traffic area...like a boo boo waiting to happen....But..."'even if it's not my fault" ...lol

[@michaelbacile8439]

Same thing happened to us a few years ago. We were on the 3rd floor of a condo and they used gyp prefab slabs. We did 4 units. 2 customers payed for a good quality membrane before tile install and 2 didn’t. We told the 2 who didn’t want it that we couldn’t warranty the work. Long story short we’ve been back to the 2 that failed and replaced everything with the membrane first and it’s held up fine. Must have talked with the neighbors we referred them to 🤔. Good job making it right. It’s embarrassing to have to go back on jobs but it’s always a good learning experience

[@Rekn4Life]

Ahh was gonna say why wasnt this all just tiled directly to the foundation floor originally

[@Joskemom]

Exactly, it was a concrete slab, what better underlayment for the tile?

[@crystalsmith271]

Anything to charge more money!

[@DmantopG]

Agree ..

[@CurvedSlightly]

The moisture isn't from the top, it's from underneath, through the earth and then through the concrete. It stops where it's the driest point, just under the tile and that's where it sits, trying to get out breaking down the substrate. If a membrane was put down that would have been the moisture barrier.

[@76biggdogg]

And it absorbs the moisture from the thinset .

[@draconicwindbane2056]

Well... I guess it was a good idea at the time, but I always just was taught to install directly to the slab for tile, and if I have a really bad floor, I just use floor mud and install on that

[@johnnytocino9313]

Roman's did just that and some of their floor jobs are pretty good shape today after 2000 years.

[@tilebyjames]

john paul bacon yea all the new products coming out mostly lie to you, we should stick to what we know works. It would be cool to guarantee your work for 2000 years 🤣

[@johnnytocino9313]

@@tilebyjames new products are great but only if they work. Gypsum floors, not so great. HVAC system that removes moisture from one part of the bldg then condenses it where you don't want it. The products aren't the problem but knowledge of the environmental systems.

[@seanmellows1348]

Excellent stuff, thanks. I’m too old for commercial and night work, big respect for those who do it well. It wasn’t clear, but I got the impression that the gypsum underlayment was previously existing, not the tile contractors work. The stuff is crapola but it quickly improves an unlevel or rough slab, and cheaper than manual floating. People still use it. So to lay tile over it, having taken appropriate uncoupling measures, is reasonable given the manufacturers specifications. I would guess that customer got this repair free in the proper spirit of professionalism, but no further warranty callbacks should be accepted for obvious reasons.

[@christianhalstead2599]

Why would anyone think gypsum on a floor is ever a good idea?

[@spardasquadspqr3535]

Money.....

[@jerardnixon4203]

i was just thinking it sounds pretty stupid, the beauty of porcelain tile is that it is basically water proof

[@spardasquadspqr3535]

@@jerardnixon4203 not pallet jack drag racing proofed

[@Sam-81810]

I was thinking the same thing. I question this guys expertise.

[@curtekstrom6600]

Nothing better than a Flour and Water Floor Substrate.

[@acyuma6555]

great work. my estimate on that one slab initial call , layout , material, labor $10000 not counting overhead burden and lost productivity .Huge investment . great example to alot of us

[@thecloneguyz]

Thats why WE PAN THE COOLER AREAS to a drain We dont use gypcrete in industrial And we use a 2part sealer epoxy grout

[@StonemanRocks]

Yes emphasis on "pan the cooler areas" except half these people have no clue what that means! lol

[@thecloneguyz]

@@StonemanRocks A lot of them times we put the pan underneath the tile so it's not even visible and you don't even know it's there

[@shawn1869]

That gypcrete sounds like a garage product...but u sir are a breath of fresh air to this type of industry.

[@TheOne-zz4kf]

Gypcrete is total trash, we did a hotel and all the floors started sinking and cracking the tiles

[@gthegreat153]

How did u re recover from that?!

[@billcv80]

Great explanation. I work refrigeration in FL. Those condensate pumps are a giant hassle!!!

[@rusrus29]

your a good guy!..wish more contractors had your mind -set..

[@ronnash3827]

Very good study. This is why we definitely specify HydroBan over Gyp as a primer. Waterproof it. You still may have an issue with heavy traffic.

[@ronnash3827]

Another point - this is a perfect example where a gypsum underlayment can not perform to the standards of a cement SLU. Way to be stand up and take care of the issue.

[@golfmk1953]

Sand and cement never fails

[@LIBERTY0RDEATH]

Not true at all. Everything has a potential of failing. concrete foundations fail all the time due to water eroding the dirt underneath. Water causes more failures in construction than anything.

[@Elcherokee719]

I feel your pain! It doesn't matter how many years of experience one has, how much research and Q & A is done, there is always the unforeseen. Great job!

[@rwhaze]

Your a good man! Unfortunately companies like your are few and far in between.👍🏼✌🏿👍🏼

[@BenRabinowitz-1]

This man is honorable! Society needs more like him.

[@biker55555]

I just don't get it, I would like to understand who and how it was decided on this type of install in a supermarket?

[@curtekstrom6600]

Kind of why more Big box stores are going with Polished or Stained Concrete or VCT floors.

[@rickw4160]

If its the condensate removal system that failed, arent those surface mounted installations? If so, shouldnt the membrane layer installed prevented that from going below into the gypcrete layer?

[@ILoveAmerica2424]

In other words he is doing now what he should have done earlier.. But in his defense, the client probably would have never paid the premium to do it properly. His excuse of asking supplier this or that is invalid. As a contractor you need to have the common sense to know and have the foresight that this was gonna happen in a SUPERMARKET.

[@drtino8261]

Great job... thanks for the feedback on gyp Crete, couldn't believe it. Gotta think twice if anything on a commercial floor like supermarkets.