[Webinar] The New Era of Loyalty Programs Is Here

Responding to the changing landscape of loyalty programs, Antavo has launched its comprehensive report, called the Global Customer Loyalty Report 2022. In order to celebrate the occasion, we organized a webinar, where the top experts and executives who contributed to the report are discussing the findings, including Zsuzsa Kecsmar, Co-Founder and CMO of Antavo, Andreanne Rondeau, Loyalty Expert, and Maciej Kroenke from PwC.
Timestamps:
0:00 Introduction of Antavo loyalty report webinar, Agenda
4:49 Top 3 learnings from the report
5:22 Revamping loyalty program challenges changed after 2020 - quiz
11:13 Loyalty programs during the crisis - data collection and usage
16:13 Special findings about tiers
19:07 Rewarding customers for non-transactional interactions, e.g. friend referrals, reviews, working out
20:26 Non-Transactional Engagement - emotional elements
25:35 Top 3 ways on how to take action
25:44 Collect and leverage consumer data
28:43 Start looking into emotional loyalty
32:37 Ensure a great omnichannel experience
34:05 Q&A session
54:56 Outro of the webinar - Global Customer Loyalty Report 2022

Make sure to download your copy of the Global Customer Loyalty Report 2022 from here: antavo.com/global-customer-lo...
If you wish to learn more about next-gen loyalty trends and technologies, check out our website: antavo.com/
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