Well well look who’s come crawling back (mwahahahahaha)

[@dobarrelrolls9495]

I don't know why they would try to threaten people over their own mistake. Really not a good look.

[@KJ-tz7vc]

NECA is not known for its positive customer relations.

[@PixelsNcreatureS]

That's like blaming the person sitting next to you at the Bar for shitting your pants

[@mobiasjoe2807]

Or like the bartender shitting his pants and banning everyone that complained 😂

[@micklestapler4]

You all owe me pants 👖!!! And if you don't pay up, you can't drink in my shit covered establishment!! 😂😂😂

[@chucklesshirt4104]

“Hey we accidentally sent you something for free if you don’t send it back we are never going to let you give money to our company again!” 😂😂😂 that’ll show em

[@PandP_Custom_Figures]

1. Disregard and ignore first 3 or 4 emails. 2. Reply that their item will be shipping out "soon". 3. Send completely different tracking of a completely different item to a completely different location. #fuckoffNECA

[@bookat69]

Heck, that's even if you get any tracking info for something you spent over a month going back and forth over for a replacement.

[@kevinm.3506]

LOL...epic!!....they sell mostly at retail and you could always get a friend to buy online..their threat is hollow

[@micklestapler4]

😂😂😂😂😂😂😂

[@micklestapler4]

Just send the John Cena meme "Are you sure about that?"

[@Fuzzy_Barbarian]

NECA: Send it back or we won't let you spend money with us! Everyone: Oh, you don't want our money? NECA: We did not think this through...

[@madhatterreviews6705]

😂😂😂

[@yashik]

sending back Mutant Mayhem Sewer Playset from PlayMates so they can experience same shocking quality control issues as their customers wondering what went wrong lol

[@jamespaul6315]

Rofl that would be hilarious

[@christopherbaez7282]

😂😂😂

[@sonictoast]

Yeah, I’ve had emails back and forth with NECA, then they just just stopped responding. It’s very frustrating.

[@KJ-tz7vc]

Either NECA needs a better customer service team, or management just doesn't care.

[@Robin0928]

Also like... even if they "ban" you from buying from the Neca store, you can still get most everything they put out at retail. They arent exactly swimming in exclusives, and with this kinda treatment from a fuck-up on their end? I cant imagine id really *want* to keep shopping with them if they treat me like that

[@PLASTK_pizza]

In the words of mama. "The chickens are coming home to roost Bobby Boucher! You reap the fruit of your selfish ways!"

[@anthonium.]

I'd tell them I'll send it back and then take 6 months to do so so they know what it feels like to not get your crap.

[@Dungeonshaker]

😂😂😂👌🏽

[@brandonmcginnis5407]

this should top comment!!! 😂😂😂😂

[@freakshowfilmfestival3591]

Send it back and we will give you a $100 credit. Uh... Just give me the Donatello Lab. Lol

[@FakeWoodTable]

So… DON’T buy anything else from the NECA store EVER? Got it. Thanks NECA. I’m sure other toy companies will still LET ME give them money. 😂😂😂👍

[@reiddutchess9955]

I knew this was coming the moment I saw the post on the Party Wagon. You made it even faster than I had hoped 😂

[@NJR1984]

Time for them to get a new PR manager.

[@waynesmiley2207]

I always find it funny when companies make it difficult for you to give them your money lol

[@michaelurban9371]

I got this email and I never got a second lab, so I have no idea how to respond to NECA

[@PandP_Custom_Figures]

Hahaha!! This definitely sounds like NECA, and I pretty much expected to see this happening to people

[@Plvcky]

Yeah, they reached out about an angry email I sent them of my SDCC “first turtles” (2 sets) that came banged up. Never heard from them ever again. Karmas a bitch, and she’s a toy collector.

[@morbidsstudio]

It's not the consumers fault, it's the company's fault, brush it off and don't let it happen again. They have to learn from their mistakes, shit happens

[@printrabbit8117]

Oh, I wish it was me. After they never sent me my Donatello, I'd laugh in their face and mess them around the same way they did with me. I bet it's a case of not having enough stock for fulfilment, so if not enough people send them back, either they will have to make more, which means making way more than they need due to MOQ or they're going to start cancelling some orders.

[@Ohmug3nW3apon13]

This is their mistake, not the customers.. these neca employees are too comfortable in their position

[@DaisZX]

Imagine buying off the neca store 4 years ago, randomly getting a giant playset for free, then getting threatened by the people who you haven't given business to in years.

[@alkohal]

Legally speaking. Not only are they shit out of luck about them getting it back but they are also violating consumer protection laws by threatening blacklisting

[@MADMONEYMAN5000]

This is when the Better Business Bureau would have to step in if I'm correct

[@alkohal]

@MADMONEYMAN5000 Na, at that point it's an FTC violation which is far more serious

[@MADMONEYMAN5000]

@@alkohal Damn. No way in hell would they dare invoke their wrath if they're more serious about that

[@LF-IV]

NECA has really become a clown show.

[@MADMONEYMAN5000]

That's because it's ran by a sensitive clown

[@truerc]

Still waiting on my Eastman trashman. Come on NECA.

[@calicocalthecopperkid7230]

😂 That thing is way too huge to be owning 2. Flip or Fly, BABY!

[@steelcurtain187]

We sent you an extra one by accident, we sincerely apologize for the mistake! 🤣 I’m sure those affected were losing sleep over getting an extra.

[@ChrisTran-q2b]

love how you keep it real with neca even with the easter egg they did for you at the con.. respect that

[@ericheinke2865]

I wouldn't send it back

[@ioncewasmikey]

We need Johnny Lack of Self-Awareness to explain this email to the board. Will Hatter deliver the goods, unlike NECA?

[@steelcurtain187]

This is absolutely wild and hilarious

[@nopatienceforpatients6255]

I wonder what Gary the Neca cop will have to say about this

[@jamespaul6315]

Lol “we made a mistake that costs us money so send it back or we will stop you from spending money on us”. Bold move neca

[@TheTurtleNexus]

Wasn’t there a Seinfeld episode where someone had to disconnect the cable service and pretended not to be home to piss off the cable guy? This reminds me of that.

[@deviantknight7009]

Holy cow I'm still waiting for my SDCC 2 pack of turtles x4 back from July. Neca needs to start charging taxes on payment coming up to 15% because I'm tired of paying VAT on delivery at 30%

[@micklestapler4]

After their notoriously bad customer service for years this is just the perfect moment to give them just a taste of what they've done to us for years 😂 i would ghost them for at least a month and then tell them to talk to the post office 😂

[@zforce4399]

Yeah 99 percent of those instantly hit eBay and are long gone.

[@Robogeek28]

That's certainly a choice they made....

[@209edd]

This has got to be the most IDIOTIC tactic used by a company lol you have so many other options…. 1. Threat your customers that ordered a high priced item 2. Threaten the customer PERIOD … what is WRONG with NECA ?? 3. The PR dept is incompetent … you have to incentivize in a very nice way people to return something that they probably are under no legal operation to do so Hatter I’m gonna talk about this this weekend… thanks for the video I couldn’t stop laughing

[@TMNT_1987_]

People should do the right thing and return the duplicate … but NECA making threats is corn funny 😂

[@tyreewilson2140]

They're fulla shit😂😂 Just sell the second one and have 500 cash lol

[@jarosbodytko6462]

A lot probably did exactly that 😂 but now they can't spend that cash at the Neca Store! Whatever will those poor souls do with all that money now? 🤣🤣🤣

[@jackofallgames3097]

That's hilarious! They sent me someone else's order once and didn't even care. They just said my order would be canceled with no replacement and didn't even want the info for who's order I actually got. Haven't ordered from them since

[@jordonlebrun4501]

Neca needs a new tv series named: Game of Toys lol. They will receive Labs that are opened then re-ship to customers who paid, who will open them and see damage, missing pieces, etc. They are creating an even bigger issue. Also, people will probably send them back with no shipping box...I can't wait for updates lol.

[@artofdissonance]

Those dumbasses don't seem to have made any extras for some wild reason. Not even on the off chance of putting it up in their 'vault' releases they do from time to time. But there sure are still unsold King Kongs and Mummy Mikey out there tho (plus so many others)!!!

[@dmc2008]

Wowwww they are our of their gottamn minds!!! Says a lot about how great their products are, cuz could you imagine Super7 or even Hasbro getting away with this kind of crap?

[@michaelflosi]

They first need to prove you got it. I say screw them. Use a different address and payment method.

[@spawnie051]

I bet someone with a nose ring made that decision XD.

[@nicholashill8724]

The game is up Hatter, just give them your second Lab back and all will be forgiven and you can continue to buy products from their site. If you don't, then this is just going to get ugly.

[@ghostman5620]

NECA priced me out a while back. Last thing I believe I paid full retail for was Dracula.

[@pmgerard]

I ordered an AutoT figure shipped in June and it hasn't shipped yet. About once a month, they reply to my e-mails saying to be patient.

[@lanzotv]

Neca needs to look into their shipping department to make sure their workers aren’t indulging on the devil’s lettuce while shipping out product, because this is happening often. When the cartoon turtles first came out it was a SDCC exclusive box set that came in an old school style vinyl case. Sadly mine came with a crushed case and some of the figures had really bad paint jobs… Well to my surprise they sent me another one by mistake. I was very close to keeping the second one for the simple fact that Neca made the mistake and how can they really prove that I received the package. They ended up sending me an email about their mistake, so I felt compelled to doing the right thing and sending it back, because I was afraid they would charge my credit card. Ultimately, I swapped out the figures with messed up paint jobs and also kept the vinyl case that wasn’t crushed, and sent back the rest of the stuff. Thanks Neca!

[@bigdude8180]

Pretty arrogant of them to threaten their own customers like that. Great way to lose business....

[@MADMONEYMAN5000]

Randy Falk needs to get his operation under control over there

[@toystlkr]

TMNT with a side of saucey McHatter bumps

[@mobiasjoe2807]

Honestly, maybe if they had gone a little harder on the incentive, maybe they could have been more confident they'd get it back. Instead of..threats? Wtf

[@toomuchnewtoys]

I just want to be in the room of the person or group that wrote this email thought it was a good idea to include that bit and then sent it out. Hilarious

[@Doesmachine87]

This is the reason why I got out of neca

[@Starfig]

It makes sense as the quickest way to get the issue resolved. But it is disheartening to see people be dicks about it instead of trying to help those that didn't get them out. Yeah, NECA fucked up here, and I agree they should just do another run, but...that does take months of production and if this got people their stuff faster, that's probably preferred for many. That's my take anyway.

[@ericjames6791]

I just placed my first order with NECA...Should I be worried? 😂

[@dmc2008]

The hold music they'll put you on is "Take the Money and Run"

[@ericjames6791]

@dmc2008 I ordered that Christmas Jack...hopefully they deliver as promised

[@aaroneaston8899]

When in doubt, ask what would Flipor do? Let him be the moral compass to guide you through these perilous times in toy collecting.

[@angelquinones771]

I received mine, my eyes are seeing double in front of me. guess I must have double vision. Not saying I got an extra😉 but if i did im not sending it back.

[@jarosbodytko6462]

'I'm seeing double here! 4 sewer labs! '

[@deerrpp]

I still don't have my punk 4-pack from Haulathon and have been ghosted by both parties. It's pretty cool giving a company $300 for nothing and there's literally nothing I can do about it.

[@Endo-Skeleton]

Talk to your bank. They can refund you and will deal with Neca themselves. Selling something and not delivering it, then ignoring correspondence has to be fraud.

[@MADMONEYMAN5000]

@@Endo-Skeleton It falls under false advertising. So it has to be fraud in some kind of way for sure

[@Nullone36]

They never replaced the bebop and rocksteady that I bought that came with broken hips.

[@mellome83]

Can I voluntarily put myself on the Neca 86 list?

[@MADMONEYMAN5000]

The threat alone should be reason enough to not give it back at this point. Also, you're not entitled to give it back as they screwed up. NECA is ran by some petty assholes

[@AyeYo_FRANKie]

Im still waiting on a replacement part for my bebop, contacted them years ago, and absolutely nothing. They need to really get on the board and get those people their shit corrected

[@themotuwolf]

I'll take an accidental flip-or. No returnzies though. 💯😁

[@jontuell5338]

Those jerks have been dodging me about replacing a Mirage Splinter for nearly a year. They seemed to be fixing it, but just went SILENT. Such a terrible way of doing biz

[@thefont9]

yeah, this is a tough look, NECA.

[@colossuscollectibles2702]

Great advice 👍

[@UltimateCosmo]

I don’t know how they dare to ask for that, when in my case they owe my a lot of products since the beginning of the year, they have a big problem with shipping for international consumers (Mexico).

[@hanimefti6562]

I would’ve just asked to return it and if they don’t by a designated date then just re-charge their CC for an additional lab. I bet everyone would return it 😂

[@phokis420]

This is crazy lol hell yeah, make em wait, or don't send it back at all. What a bunch of crap.

[@OBSZIDIAN548]

Oh that's a dangerous play.....

[@forshootsandgiggles]

A while back I had emailed them that they never sent me my TMNT 2 pack movie foot clan and movie shredder and Splinter. They sent me a check for my money back and then 2 weeks later I got the packages. I was stoked. Got them for free.

[@prescribeddrone]

Correct me if I'm mistaken, but legally they can't threaten to ban because of their mistake/"free gift".

[@markshadows3667]

Exactly and a person doesn't have to return it either

[@rickcapobianco7475]

I hope they don't pass the buck on to us by raising the price on the kitchen.

[@sci-fi.tsunami]

After watching this, I'm trying to think if I own anything from NECA. I don't think I do. I remember back when NECA first started I saw reports that their figures were fragile & snapped easily like McFarlane Toys. So even though I wanted their Aliens & Predator figures I avoided them.

[@SuperMarioBrosIII]

Plus Hatter🎩those same customers can go elsewhere to buy NECA products such as Ali Express, Ebay etc and NECA won't know LOL!🐢🐢🐢🐢

[@Christopher_Vose]

I paid for a Donatello Lab, have not received it, and NECA claims that I have to contact USPS and Canada Post. When I contact them, they say that NECA as the shipper has to launch an investigation into the missing shipment. When I informed NECA of USPS and Canada Post's response, NECA stopped replying to my e-mails.

[@snoweverywhere]

I still haven't received my lab either. The fact that they're asking for accidental ones to be sent back makes me think it may not be coming because they sent it to someone else...

[@captain3186]

Never received my Lab either. Gave up on it long ago. CS email says "shipping in a few weeks" for months. PayPal tells me the order was too long ago and I'm SOL as of October

[@artofdissonance]

​@@snoweverywhere Yep. Those dumbasses don't seem to have made any extras for some wild reason. Not even on the off chance of putting it up in their 'vault' releases they do from time to time. But there sure are still unsold King Kongs and Mummy Mikey out there tho (plus so many others)!!!

[@greenmagicdragon]

NECA got some balls! 🥎 🎱 🏀 lol 😂 I’m still waiting on my Lawson Bros 4 pack 🐢🐢🐢🐢 and my Usagi Year of the Rabbit 4 pack 🐇 🐇 🐇 🐇 😅 which I ordered back in Dec 2023!!! What a time to be alive!

[@CREA9TURE]

Haha. Clowns. Banned from the store? Oh well I just by from EBay or other retailers then haha

[@XARIER39]

As far as I can tell, this is karma coming to visit NECA

[@charleswilson7611]

Last week I received a second ultimate shredder that I didn't order. And it's not the first time it happened.

[@MegaP12im3]

Oh oh.. Hatter please make a music video about tbis.

[@apprenticechump]

Still waiting on the 1st turtles 2 pack ordered in july. They like to ignore emails frustratingly.

[@gebhardts1638]

If I had ordered and received 2, I would have had no problem sending the 2nd back for the 100, until I read the part where they say you cant buy from them, f that shit.

[@patrickmcgavin2245]

We don't need Neca to buy from. Scalpers now are reduced, to selling most Neca products for under retail. They've been reduced to selling certain dual packs for under $100.00. they used to price, the dual packs anywhere from $150.00-$300.00.

[@AnotherRigmarole]

I still haven’t received my Donatello lab.

[@badboytoyclub]

Funny, I put out a video complaining about their amazing customer service today 😂

[@donnymuppeteat]

Still waiting on my lab....

[@Fluffypro]

They shouldn’t have a punishment. I get wanting to make sure everyone gets a lab, but Neca is the one that messed up. Plus this has been floating over Facebook groups for a month or maybe even more and they are just now addressing the problem? I tried emailing them about my SDCC two pack, but I never got a response. Luckily it came in eventually. The right thing to do was to report it to costumer service, but I can’t blame someone for selling it or opening if they didn’t get a response for over a month. At least they didn’t try charging people double, but they probably only passed on it because it’s illegal.

[@mikehext]

NECA when you buy from Target and it snaps out of the box "Go back to Target... Ohh Target told you kick rocks? Bye." Now they expect grace and customer service from those that they probably burned elsewhere. I mean all those people that bought the expensive first one this is probably the only way they broke even. What about people who may have like gotten one and either done a giveaway of it or donated it to toys for tots... (I dont know anyone who did but im sure there has to be at least one...)

[@MrOzone-hc1py]

My oh my what happened to NECA?🤣🤣🤣

[@angelsoler1213]

RIP Neca 😂

[@Pachinosin]

Ha ha. Ha ha Neca 😂 I sold mine and I don’t collect your figure anymore so I don’t care if you ban me 😂😂😂😂 thanks for the free money meca

[@Talisac80]

I'm willing to bet they don't have a clue who got more than they ordered. You need to fire the people that did that before you go after youre customers

[@ChadMan083]

I have tried to cancel a undelivered figure for 2 months sent countless emails... Finally decided to call my bank...

[@ShootItALBY]

Silly NECA 😂😂😂😂

[@jartree]

I remember when I said NECA could be feeling some financial strain over this mistake and people laughed at me, claimed NECA is printing money and they can take the hit. I think this proves me right. You don't potentially piss off your customer base just because.

[@Talisac80]

Idk how you could be wrong. We all knew the first one was way too overpriced. Either they bit off more then they could chew with new lines that are peg warming or got screwed on the costs to make these things

[@lonedragon3261]

Oh, no! People might get cut off from buying from the only company that makes TMNT toys! 🙄

[@Godravage]

I couldn’t agree more. Also, if they sent it to you and you sold it or kept it, is that on you?