What Did PSA do about OPENING My Pokemon Packs ???

[@deeppocketmonster]

Absolutely disgusting. I feel your pain Rusty. As a business owner myself, this is just poor in all aspects. I cannot trust PSA (who sends their cards to BCEE in Indiana for grading, so in fact it may not be PSA's fault here as far as who opened your packs, but rather BCEE - all just speculation based on recent events), but I heard that BCEE will not be grading any more Pokemon cases or packs, anymore. I was about to send in a huge order of about 100 packs, too, and now that's definitely not going to happen.

[@TCA_Gaming]

Yeah its tough. I still hold PSA responsible for who they contract out.

[@jlin2230]

Ridiculous. Was gonna grade the expedition 1st edition that Sagar did

[@songoku864]

PSA should have taken accountability and done the correct thing regardless of who they outsource to. This man is a decade long loyal customer who's done nothing but help them out. Similar to yourself, I had 100 card submission almost ready to send off but have decided that I am no longer going to use their services.

[@TCA_Gaming]

114k Subs that is impressive man! You do such a great job with those videos. I haven't forgotten how you offered to help me out several times with my channel. It meant a lot. You let me know if I can help you out with anything down the road.

[@deeppocketmonster]

@@TCA_Gaming Thanks man, always here for you and will support you no matter how big this channel grows. I feel very grateful, and will use this power for good! If you see me going the other way, please shoot a video like this one here and call me out on it LOL. And yes, I agree, still PSA's fault no matter who they outsource too. Disappointed to say the least. NOT good business at all.

[@madmanpaul8823]

This is unreal how a large company like PSA cant take responsibility in situations like this..

[@officialtcgcollector]

No doubt, bad service..

[@Optable]

Imagine had these been base set first edition packs!

[@Umbry_Rose]

The whole reason people chose PSA over Beckett is that, for a long time, PSA was known for being easier 10s than Beckett. It got popular because it has lower standards. Rusty deserves way better treatment, but this really can't be that unexpected.

[@dominicsandon1035]

Why i have never sent a single card to be graded. PSA have so much business now they would treat Rusty like this? The guy is like their number 1 client before all the logan hype, did the customer service rep even know who she was talking to?? just look at Rusty's registry.......the guy is an Arceus. I would definitely take this further, not just for yourself Rusty but for the community, if they treat you like this, what chance does the little guy have.

[@tainanking]

Most big companies will be like this tho. I mean it’s gonna take a lot to file any sort of case against the company if they can even get a legit one. They’d rather have an upset customer in limbo than anything else. They know they will get their money since grading is so backed up.

[@zandbandw]

Rusty, you're such a good role model for the Pokemon community and, I'm sure, a great asset to your family. Keep up the positivity and perseverance and I'm sure this will get resolved eventually.

[@Top10Pokemon]

It's kind of frightening how much trust we as the customer have to give to companies like PSA not to lose/damage/mishandle the cards we send in. Hope you're compensated for their mishap!

[@JUGGALOKEMON]

This is why im afraid of sending my first submission to PSA.

[@ealbar1]

Not to mention how easy it would be for the card you get back not to be the exact card you submitted and then you have no ground to stand on to accuse them of having swapped it.

[@dominicsandon1035]

Exactly why i have never sent a submission. Who's to say they don't have a stack of cards at HQ and replace your submission with a slightly worse condition one. Try to bring a case against them like Rusty claiming they swapped your card and they put the onus back on you to prove it

[@Card_Asylum]

Have to or choose to? I know I wouldn't ever send a card to a place I didn't trust or have to make myself believe it's gonna be fine. Especially with all the crap surrounding said company. Just my opinion. 🤷

[@ozmond]

I don’t lol this is on you guys

[@OohRight]

I hope PSA compensate you for the cost of the packs. The amount of money they've made the last 2 years it wouldn't be a drop in the ocean to them. At the same time they are probably worried about accepting any blame now its a public case

[@baska-]

Imagine treating a customer that has probably spent over hundreds of thousands of dollars over a decade like this. PSA is so lucky they have a strong brand, because they definitely don't deserve it (anymore).

[@TCA_Gaming]

Ive spent that much just on pack subs alone haha. Just sent in 71 packs all graded through them to be recased, and have plenty more still being graded.

[@FBGmoneh]

id say hes at least over 250k

[@user-vi5vd3ty9d]

@@TCA_Gaming rusty, go over to psa or bbce and personally pick them up. this really has me upset, LOL.

[@christopherbownes494]

Lmao... No chance PSA records when they open up boxes.

[@Card_Asylum]

Ten thousand 🤣 try over $250k bare minimum. He's probably paid that much for a single sub.

[@fishtrix5177]

Try filing a complaint with the BBB. The company shouldn’t be allowed to get away with pricey mistakes like this. They get away with damaging goods way too much. And need to have more footage for transparency when this type of stuff goes down. Especially to hold the employees at fault, accountable.

[@josephjoestar5444]

This is right here ^^^ Everyone should file at BBB against PSA if they mess up ur belongings

[@kamb8s]

Bbb is just another company. They have no legal power.

[@John-wb1ny]

Yeah the deal with massive fraud primarily they don’t have the resources to deal with single dealings that don’t hit a very high price point.

[@radera5125]

BBB will ABSOLUTELY help here. I’ve used them to get MY money back FROM PayPal twice. PayPal charging me and taking money without authorization, BBB is who got it back for me both times.

[@inasuma8180]

The BBB has no actual authority sadly :(

[@cheeseburger8932]

I'm surprised they didn't say, "what packs." Good job following up on this. Sorry this happened to you Rusty. I was about to send in one kickstarter pack of each metazoo pack for grading. I'm not sure anymore. And thank you Rusty. In the past you went out of your way before pokemon really took off and you were always helping me make the right price offers for cards without having to pay you for advice.

[@BT-su1yf]

PSA is starting to seem like a scummy company. If this isn't resolved, I'm gonna do my part to get the word out about this, hopefully other people do the same, because this can't be swept under the rug. They can't treat a long-time customer like this.

[@ealbar1]

"starting to"? ha. Imagine how many people have been in similar situations who don't have nearly the level of publicity that Rusty has. And now they are basically treating him like he's some small fry even though he has probably one of the most complete sets in the world.

[@BT-su1yf]

@@ealbar1 sucks to think about the people who have less pull than Rusty, who have been screwed over by PSA.

[@Card_Asylum]

They always have been. You're just now starting to hear about it. Screw PSA.

[@patmacrotch5611]

PSA has been a scummy/scam company from the very first card they graded. You should look up the history on the VERY FIRST CARD that PSA graded. They graded an altered card as real and authentic. I have been wondering why everyone else didn't realize this a loooooooong time ago. All the new pokemon hype from 2020-2021 got a ton of people into pokemon grading and they all just assumed PSA was the authority on grading and just never did the research on the company. (And by research I only mean a couple google searches)

[@Card_Asylum]

@@patmacrotch5611 fact.

[@bdawg923]

BBCE prob did it since they're the ones who authenticate them

[@minidakota318]

They are getting some bad rep lately

[@DankDaHerbalist]

Probably looking for GI Joe cards 😂

[@KentRoads]

Same guy who authenticated LP's fake booster who does packs

[@clubemcgroober6005]

Crazy timing with the BBCE scandal. Being that PSA has been sending their sealed packs to them for “authenticating” prior to grading. Seems super fishy

[@DaleyTactics]

Rusty, you are an inspiration. I would be livid, but you’re handling this very rationally. I really hope PSA admits their fault here. It is a terrible look for them. If there’s anything myself or we the community can do for you, let me know :)

[@TCA_Gaming]

I appreciate that!

[@beastywolf7296]

Ya big probs to him better man than me. I would have been petty especially if I had the same relationship he does with PSA lol. Would have bad mouth them and lawyered up to get that footage.

[@satxpokemon]

I think your anger is justifiable Rusty, it's because you're passionate about the hobby and trust is a factor for us collectors. Rattle mentioned BBCE refused to show their "process" of pack grading and how shady that seemed. I'd be very surprised if there is a recording of them with your packs, I think that was a lie to try and dupe you. BBCE has graded so many counterfeit packs and now with this whole Logan Paul debacle, I don't understand why PSA is still doing a partnership with them. This further further proves that PSA is less about the hobby and more about face and money unfortunately.

[@markboughton3449]

I sent in my childhood base Charizard (should have graded like a 2-3), and got back a graded 8. I sent in an Evo Charizard (should have been a contender for 8-10), came back as a 5 with sooo much damage. PSA seems to be super risky to use right now

[@James-dt1kl]

2-3 and they gave it an 8? Thats crazy 🤪

[@markboughton3449]

@@James-dt1kl it’s not the same card lol they legitimately gave me a different card

[@James-dt1kl]

@@markboughton3449 Man that's really messed up, in a good way for you though ha. I feel bad for whoever got your 2/3 🤣🤣

[@Chipsandsalsa183]

@@markboughton3449 what

[@jonmantooth5804]

they sent you back a different card probably

[@RelevantlyHeroic]

Rusty, I subscribed to your channel years ago because you opened some Neo Discovery packs, my favorite set. Little did I know how much I would learn from you over the years, and then, see how much of an example you are to this community. Your integrity is unrivaled, your content is always entertaining and enjoyable. There's a reason I'm always eagerly anticipating your next upload. Keep being that light in the dark, and I hope God continues to bless you abundantly! Thank you for your service to the community!

[@greggoso600]

its unreal how badly theyve delt with a loyal customer having an issue, not even refunding the packs, wow i would understand if it was the first time you sent something to psa and you were a random bloke but its the complete opposite, unbelievable

[@berkshireboy2766]

Considering the amount of business you give them and the fact you're highly respected within the Pokemon community (even though you deserve soo many more subscribers, anyone of note in this community knows Rusty) it's ridiculous they haven't done more to make this right. I'm sure it's typical Big Business, where they'll be fine with or without you so why would they lose money to make it right? Ugh, it's annoying but I'm glad you're being so mature about it.

[@user-vi5vd3ty9d]

Agreed. It’s one thing screwing over a customer, it’s another screwing over a hobby influencer who is unanimously respected throughout the community. Can tell u I won’t grade with psa ever again with everything that has gone on recently. This was icing on the cake for me.

[@cooltrainerjack]

PSA f*ks up way more than is acceptable. My last submission was for 3 cards worth nearly $10,000. A sealed PLAY Promo Vaporeon that I opened and submitted. It was minty minty and got a 10. A Gold Star Rayquaza that had micro scratching all over the surface and slight whitening on the back. It looked like a 6. They gave it a 6. Perfect so far. And then the big one--an Unlimited Mysterious Mountains Charizard that was NM-Mint in my eyes. It had 3 pieces of chipping on the top. No scratches, no dings, not OC, nothing else wrong. I had pregraded it an 8 or a stretch 9. It got a 6. Cracked it and subbed it to CGC. 9.5 Centering, 9 surface, 9.5 corners, 8.5 edges. But a PSA 6 LOL

[@cheatcodes12]

That's ashame, PSA needs to take responsibility for something like this. I don't think I'll ever grade through them anymore. Seems to me basically anyone at PSA can do what they want and get away with it. Thanks for letting us know, I was definitely interested in seeing what happened. Let us know what happens next.

[@songoku864]

Likewise. Had a huge submission of over 100 cards almost ready to go and I'm literally not doing it anymore. CGC here I come.

[@pokebarn1]

BBCE are the ones PSA contacts out for pack authentication. And Steve Hart, the guy she mentioned is the owner of BBCE. He is incompetent. Cool trainer Ryan has graded packs from them that are fake, and resealed. PSA needs to drop BBCE.

[@jaredp653]

So you're telling me if someone opening a package from PSA slips a $1000 pack in their pocket, we don't have any way to say it was there in the first place since they don't record opening packages? Sketchy lol

[@pizzabear123]

This reminds me of the time Rhymstyle sent a Rayquaza secret rare from dragons exalted to PSA. It was pack fresh and they didn’t grade which is bad enough, but they also sent it back to him not in a penny sleeve or a fucking card saver. A card worth hundreds of dollars they didn’t even properly encase. Even worse he sent it back in and they graded it the 2nd time

[@Upzet_]

Imagine when/if this happens to a person with no platform or contacts. I feel so sorry for all these people.

[@CheeksGalore_209]

This Is The Charizard Authority , PSA help out your #1 customer, this man has done so much for PSA and the hobby of Pokemon .

[@Zinnialexis]

One of my favorite videos of yours, been watching since 2018. Seeing you go from no cam to full camera is epic because it’s showing us how much this meant to you. Thank you for standing up for the collectors!!

[@pariahpokemonwesbragg2904]

Rusty, you are a much bigger man than myself. Thank you for sharing these words of wisdom and I agree for the most part. I would have long ago been done with PSA if I had the mistaken grades and such that they did you wrong by. I have brought your opened packs up in quite a few live chats and comment sections of other poketubers. The whole situation disgusts me, so I can only imagine the restraint and patience you have. Good Luck with them and in all you do. You are a beacon for this community, a light in the dark for those wanting to learn about pokemon, and a truly good person. You downplay all you do, but I believe you know that you're widely respected by many, many collectors. You have accomplished what most of us aspire to, while maintaining your dignity, honesty, and love for your family above all else. I'll end by saying I think this is very petty on PSAs part and they should own up to their mistake by making it right with you.

[@TheLiftedState]

If they didn’t open the packs and they’ve reviewed the footage, there shouldn’t be a problem showing Rusty..? Especially for higher service level, especially for packs, they should have a better system for this.. at least for their own liability..

[@lClOlDlZlSlGaming]

You need to sue them, they would eventually have to release the footage and they would then have to pay. And if you win they would have to pay your legal fees

[@elonmuk]

That footage would be “lost” so quick. They’d never let it come to light sadly. And whom really knows if they even have a camera directly over where customers orders are being unpacked. But the huge downside to legal action is what Rusty himself said. He didn’t record packing and delivering the items to the post office. So their argument would just be that he opened them. It’s sad but it’s just a lesson for us all to learn from.

[@alexhill2495]

@@elonmuk What's the lesson? Don't send in packs? I don't think that's a viable lesson to learn.

[@elonmuk]

@@alexhill2495 no I don’t think that’s it. I was talking more in the aspect of having to video record your steps so you have a fighting chance when things like this happen. You may not need it 99/100 times but that 1 time you do you’ll be glad to have it. It’s sad that it comes to that but imagine if Rusty had videoed himself opening the box, weighing the packs out, packaging them up, and delivering them to the post office. Then he’s got all of the evidence on his side and would have a leg to stand on. Obviously he couldn’t have known something like this would happen. But that’s where we learn as a community and put safe practices into use. That’s all.

[@obibongkenobi3117]

I've said it before, and I'll continue to say it again and again. You are such a great ambassador for this hobby. Your composure had held through this whole thing and that's commendable. Hoping all the best for you and your family Rusty 🤠🤙

[@Cjay819]

First off, love your positivity man. As we are getting older it’s getting easier for me to see clearer and more level headed. Kind of reminds me of road rage or something haha. I just don’t get as mad anymore like I did when I was 19 or whatever. We have things to lose now and it just isn’t worth fighting and stressing out over. After hearing this and the recent BBCE issue with the sealed case I think we should all step back and rethink grading packs with PSA until they properly address a new process or something.

[@TCA_Gaming]

I still have road rage haha

[@TheAnalyticGengar]

Sorry to hear about this Rusty. I'm a big PSA loyalist as well, but stories like this and the recent BBCE drama really make me question my posture heading into the future. There is also a part of me that thinks that if you care to make more noise about this, they will make it right. And that is mainly because it sounds as if that last conversation completely missed the point/idea on the concern that you raise. Such a shame, but sometimes its the only way to get anything done.

[@RobbieGGG]

Hey buddy, I got the evolving skies etb, going to let my daughter open it when I see her this weekend. Thanks Rusty. I appreciate it so much.

[@TCA_Gaming]

That is awesome!

[@thecardconomist]

Thanks for the follow up - my impression when I saw them is that it’s possible they just weren’t sealed all the way when manufactured. It doesn’t make a lot of sense that they would only open the charizards and that they’d open them all like that, and they all looked very similar.

[@kasontime]

😡 I'd be mad to man, I think the Icing on the cake is them repeatedly offering the grade fees...that's like getting your food order wrong and instead of them fixing/replacing your meal, they say they can only give you the tax from the purchase back and leave you with the wrong meal

[@rubenm.5819]

For high value items like that, record yourself packaging the items, sealing it, and put a signature date on the tape. Put the label on as well. I’m an eBay seller, and I do that with all of my higher value items. You have to have proof nowadays on your end to protect yourself

[@vengefulskys4661]

I gave up on PSA after they damaged cards and didn't grade certain cards I got from packs for ," trimming". My dad started grading cards in 98 and I started getting cards of my own graded in 2016. After 2019 orders started getting longer and longer. Four hundred and fifty five days for a 25 card order and then I get upcharged for several cards. I've moved onto SGC and they've been amazing. I got a few submissions to HGA & CGC and they've been good as well. The PSA & BGS backlog is just pure insanity at this point. Goodluck rusty

[@VampVampChamp]

This is a major L on PSA’s part and I may be using BGS for all my future reviews after hearing this.

[@Ampitude]

Ive watched alot of Poketubers this past year and by far this is my favorite channel, Rusty, keep up the great work, I am extremely happy you were able to get out of poverty with your venture and I can see how much you value everything that comes your way... thanks again for all the knowledge, collections, and work you put into this hobby...hopefully 2022 is a great year for you and the family

[@Hungerforce412]

Man your outlook is incredible, I feel so much pain for your loss of those packs, but you handled this perfectly. Lawyering up may be expensive, but making videos like this and good PR can definitely hurt them in the long run. I was debating submitting a bunch of cards to PSA, but now I think I'll be using CGC or Beckett.

[@nb2866]

They really dropped the ball on this, like they seem to do a lot with errors on their part. I loved the perspective at 7:00. Something we should all strive for.

[@pokehermitsphillips9092]

You’re a really good person. We sent in an autographed photo that the PSA sticker was damaged on. They scratched the whole surface of the photo and ruined the autograph with whatever stuff the person hand on their hands. My husband was so upset. It took me months and many calls but they only us half of the declared value back. The customer service rep pretty much told me that they damage so many items that they had backlogs of claims of them damaging things. We had a case of cards we actually wanted to send in to be graded but after that experience I’ve been too scared. They tried to tell me the damage was from me. The hand print on it was way bigger than my tiny hands.

[@KetchumAllCollectibles]

Good lesson to know when to move on sometimes. Unfortunately you're not going to win as you mentioned you have no evidence and they won't share theirs. There are multiple publicized instances of PSA failing to honor their Financial Guarantee of Grade for cards that are clearly 7-8 quality at best in a 10 case recently. PSA knows people will continue to use them regardless of the treatment. Maybe some day that won't be the case but for the foreseeable future it is.

[@keyynew1]

Like how the just take easy way out and say your 1st edition charizard you've purchase was indeed Psa 8 even tho there was huge line mark across the card because they don't want to payout.

[@KetchumAllCollectibles]

@@keyynew1 yeah I've seen worse instances of failed financial guarantee claims too

[@SmithBeatZ1]

I'm glad they're responding to you. I still can't get an answer on that Battle Academy PSA10 Mewtwo I got from you. So frustrating. I need it in my registry for my master set.

[@AaronHowell87]

I really like the contrast in this video - seeing how transparent you are with your business/hobby vs PSA - that's not to say I hate PSA, I just find this intriguing. Thanks for the follow-up!

[@LordLucariosLair]

This is unbelievable, and the first time I've ever heard of this happening. As a sealed collector myself, I have packs that are super rare. I couldn't even fathom someone opening them up if/when I get them graded.

[@fireftw_tcg1633]

Respect to you Rusty! I feel like you are handling it in a calm and mature manner, even when it's such a frustrating situation

[@elonmuk]

Rusty

[@fireftw_tcg1633]

@@elonmuk my bad 😂 adjusted

[@elonmuk]

All good! Just wanted to give ya a heads up before a million people commented that haha

[@TheOddOddish]

I really respect your Stylo!! I have so much respect for you Rusty, and how you move, and analyze in the most sensible ways, and outweigh your options, and make the right one, even when it may be the Hard decision!! Your a good man Rusty!! Appreciate your contribution to the Hobby and the community! I appreciate any time I have the opportunity to do business with you, I always know I will get what is promised!!

[@kylewisener9664]

About 2 years ago I sent in a base set Charizard that I pulled myself. It was prestine, even better condition than my 10 that I already owned. It came back an 8.5 and a pretty large scratch on the holo. I fought it, even had video proof of me opening the pack with the card, showing the overall condition and putting it in the card saver. Was told the same thing, they reviewed the footage and claimed it wasn't a fault of theirs, end of story. I'm still tore up about it as I pulled the card myself, very irritating.

[@erasedxbl8281]

I would’ve cried

[@daftwulli6145]

One possible explanation is that they blew open in transport by the postal service. You see air fright does not get pressurized, so the air pressure inside the packs is considerably higher. If you look really close one of the packs did not even look fully opened, just partially, so this may be an explanation.

[@kalemv1183]

Lawyer up. Not only can you force them to show footage and get compensation for the packs and possibly lawyer fees, you'd be compelling them to take responsibility and think twice about dealing badly with customers in the future.

[@WhiteCharisma]

So sorry for your situation. Literally hit me hard having some of the same cards I've been holding for years. I have never trusted PSA and this is literally my worst nightmare and the sole reason why I haven't graded my vintage collection that includes many 1st edition Neo Genesis chase cards. It's been like this years ago with the bait and switch sports card drama as well and I genuinely wish people would stop supporting them because this has happened multiple times to many other people. I know people want the highest value and documentation for their collection, but it's scary when something like this can happen.

[@AustinSamuelF]

I quit using PSA completely and use SGC now. Excellent customer service, cost, and turn around

[@Addictedtocollecting01]

You are an incredibly patient person. Love your attitude on this matter. We are all going to take note of this, it's time we document (record) all of of our submissions. The entire process, from sleeving, to packing, to handing it off...all of it needs to be full proof. Thanks for this video, very unfortunate, and happy you are doing well with all of this. We are with you, no matter your choice.

[@rickford3307]

Never send them back, they’ll really try and get over on you. I tried to do the right thing when they sent me back damaged PSA 10’s. Rep agreed that they were damaged from handling and encapsulation. Sent them back same as you, I put the declared value equal to what fair market value was on the 10’s. PSA calls me back, offers me $10 grading refund per damaged call, then offers me my previously declared value which was not based on a 10. I said that’s not right and they scoffed and said that’s all I’m getting. Asked to escalate it and they said ok but the deals off the table and I might not get any compensation now…. Beyond ridiculous.

[@xileets]

Thanks for the vid, Rusty. Knowing when to fight for something and how it will affect you is how we should all strive to be. So glad to have the view of many critically thoughtful people in this hobby, like you.

[@crazyman854]

Man you are one of the most genuine creators on KZbin. Keep up the good work! That's truly unfortunate that they chose not to work with you since you have been with them for what seems like forever, but really cool that you can take a step back and remember all the positive.

[@PokemonHunters-]

Been here since the Charizard authority days. I wish there was a way your community could do to get this channel the subscribers it deserves!! Love the educational videos along with the pack opening videos keep up the great work Rusty!!

[@pokenoir666]

I lost all my trust in PSA since they graded all the Unlimited Base Set cards from butticards (austria) on which he printed a 1st Edition Stamp with an UV Printer as authentic PSA 9 1st Edition cards. I really dont know how many 1st Edition cards with a fake stamp are in PSA Slabs... Only going with beckett, sold all my PSA slabs.

[@macymichelle]

Kudos to you for being so positive about such a crappy situation. I think how PSA is "handling this" (aka choosing not to handle this) speaks volumes about their company and their commitment to their customers. Sometimes actions speak louder than words and their choice to NOT take action is pretty much all we need to know about them.

[@ImJasonD]

You’re such a positive, level-headed and fair guy. Some people (including myself) could learn a lot from you. You handled this situation so well!

[@YeagerFilm]

Thanks for the update Rusty! Man.. this seems to be PSA's new playbook. Last year, I had two cards that appeared damaged. I contacted PSA, and got the same run-around. I also spoke with Nanette, and got the same offer, just a refund for the grading fees. They also claimed to have video of my cards, but wouldn't share that. I should have taken photos before mailing them, but even in that scenario, I figure PSA would claim they must have gotten damaged during shipping. Gonna cost them a lot more in bad publicity now!

[@TCA_Gaming]

Sorry to hear it happened to you as well!

[@DontCareNotListening]

I really enjoyed your life perspective near the middle of the video. So many fortunate people are so fast to get overly upset. You deserve to be upset with how much you’ve done for PSA but it was so cool to see you still acknowledge how fortunate you are in life. Thanks for always being you brotha.

[@songoku864]

Its because he came from poverty. He earned his fortune, as opposed to those born with a silver spoon in their mouth. He's a very humble individual and someone to look up to honestly.

[@arceusalmighty1276]

What horrible customer service! PSA could learn from you Rusty, every time I’ve purchased something from you it’s been a smooth experience with good communication. It’s good that you’re keeping the situation in perspective, you have every right to be upset but as you said you still many blessings in your life.

[@yngwhprsnpr1241]

Never cared for PSA or their slabs plus they rarely use half grades which is a more accurate system of grading...personally I go through CGC and of course Beckett is another established and prestigious company to go through...it's a disgrace that we put our trust in these companies and insure our products and something like this happens carelessly without taking responsibility for their actions and why we have insurance in the first place on valuable items such as thousands of dollars in sealed Pokémon packs...keep your head high Rusty and always look at the bright side and be grateful for the things we do have in this world and keep on doing what you do best for the community...we all love and appreciate the time you spend creating the content for us viewers!

[@howardriley4904]

Today there is very little loyalty in business. Especially the larger it is. You can be a customer for one day or twenty years and the service you get in special situations is the same.

[@DC-wg9rx]

I am sorry to hear they are not handling this correctly. Thank you for the update on this I am happy to hear and see that you are not just staying quite.

[@formulad2844]

Thank you for this video , Rusty. This is appalling. Adding to the fact with the recent scandal involving the BBCE and how PSA has their packs authenticated from them, this is not going to sit well with a lot of the grading community. Hopefully the resolution is swift. You have MAJOR pull here as you are looked up to in the community.

[@zach-gk3wh]

ive never seen any of your videos but this randomly came up and listening to you talk about how life is unfair sometimes and somethings you just have to move on, was definitely something i needed to hear. im sorry this happened to you but your attitude about all this is very inspiring. you just earned a lifetime sub from me and i hope everything gets worked out soon!

[@TCA_Gaming]

I appreciate that!

[@PokeJohn7]

BCEE has even admitted that some fake/resealed Pokemon packs have made it through their own grading process into PSA slabs

[@WSFM_Rex]

Wow sorry to hear you had to wait 3 months to hear that PSA won’t help you. But as always you’re incredibly inspirational with your response. Keep being u rusty🙏🐐

[@RockItThom]

Ah man what a tough situation to be in. Such a shame PSA aren’t owning up to it! But you nailed it halfway through mate, just need to take a breath and sit back and let it play out! I hope you get some resolution though man!

[@husky3g]

Is it possible they were opened in shipping? This isn't the first time it could he heard of that some handsy postal worker got into the packaging and opened the packs hoping to get something good. At that point, it could be neither your fault or PSA's fault. I've seen quite a few horror stories on Reddit of people sending cards or ordering things online and getting opened stuff or having things missing from sealed product. Either way, this is a sucky situation but the only thing to do now, since PSA doesn't claim responsibility is to sadly just cut your losses. Keep on keepin on, Rusty!

[@raphaelbiello9095]

Another reason I’m done submitting/buying PSA graded cards, decided to stick with Beckett the rest of my collecting career

[@EMBER1026]

Sometimes if packs are shakin up violently a lot during transportation or something, the cards can actually split out the bottom like this. Which would make sense of why they are all opened the same way, and why PSA claimed they had no idea about what happened.

[@TCA_Gaming]

They were in Semi-Rigids

[@tcgexchange5675]

I hope you stand on this and I’ll your registry cuz this is not ok. I hope you hold them accountable and actually do it cuz they will keep doing this.

[@someweirdguy335]

I had 2 metal charizards with PSA in house when they announced they wouldn't grade it anymore. I challenged them to refund everything to me including the shipping fees I had to pay to get it to them in the first place and if they didn't then I would report them to the better business bureau and the attorney General. Eventually they sent me a check in the mail for reimbursement. I had nice people who were patient with me. I definitely let them know I was mad though and maybe it played a part. What really made me realize how fucked the situation was tho, was knowing that PSA probably wouldn't have done anything if I didn't go an angry customer reach out anyways. If PSA did, they probably would've included the shipping reimbursement for every customer in the original announcement. Sigh alas good ol PSA.

[@needszeebs6942]

That is so frustrating, especially considering this is such an expensive mistake. I'm glad ur sharing your experience and trying to be positive about it

[@marcusvennemam4055]

Why is rusty so cool? Weird seeing a guy like this in PTCG. Really a one of a kind guy. Thanks Rust bucket 👏

[@gunjunky187]

It's amazing to me the amount of people who will continue to stick up for PSA no matter how bad their customer service is and how bad their grading is. You're a great person with a great outlook on the situation and life itself. It stinks that things happen like this to good people. I would absolutely love to see SGC takeover the market from PSA but unfortunately I don't ever see it happening 😕

[@Philawsofee]

Now the real question is what if they swap one of the cards for another card, ooh, that would suck… unless they were lightweight packs.

[@TCA_Gaming]

I dont think any of that happened, but that would be a plot twist. I should get them back in time.

[@elonmuk]

Rusty is a pro at this. He’s definitely not sending heavies to be graded. So I’m gonna say all packs were weighed out. Heavies we’re sold off or kept and the light packs were sent to grade as he said he opened the box.

[@brett6619]

This guy rusty is truly a good example of how life and people should be. You can tell he has been raised well and his heart is in the right spot. Very inspirational to see thus video. As my situation is truly bad and my current struggles 😪 I feel that there is hope and life could always be worse. And right now my life is truly not in a good spot. From my wife having covid and us loosing pur apt 2 weeks after Christmas to a house fire to now my family and I living in a car trying to get back to the top. This video is inspirational thank you Rusty.

[@gemmintuk509]

Sorry you're in this situation, you're a great person and I love your attitude. Lets hope PSA find a better solution for you, PSA won't stay at the top if they don't value loyal customers.

[@JusZard]

You have to understand PSA sister company with PCGS we are talking billionaires especially on coin collectors but wow 🤩 you have several top registry sets and your being treated like this ?! Wow not good !!!! I would call PCGS or collectors universe ! I also have a top pop registry set with PCGS and by no means would I take this BS you need to at least consult with a lawyer bro !!!! And your humbleness is amazing I’m so grateful I just found this channel I was really mad at Leon heart but you made me see a lot of positives in life thank you for that ! I just got mad for people really not being what they claim and then we have channels that are a tad smaller like yours who are much more deserving, anyways man thank you for this video much love to the poke world !!!!!!

[@JaMz-ft5lk]

Your dealing with this unfortunate matter is very professional. I commend your patience and thank you for the update.

[@1x5Games]

I feel ya...came from poverty and am fully blessed from the come up. I can feel your anger and pain, and can completely understand! Head's up, they're going to feel the brunt after all of this. A lot of competition has popped up over that last 2 years. Should be interesting in 2022!!

[@daveyboy8802]

Imagine how they would treat someone with an issue who’s not as big as you in the Pokémon world. Shocking!!!

[@444mutation]

Rusty you are an absolute legend for the community. Keep doing what you are doing, I’ll be here as long as you are!

[@lukebarker547]

Have you thought about the possibility that BBCE opened them ?

[@hugehacksman]

Mate, I’m not going to lie I have just solely subscribed to you based on how you have handled this situation. I agree, it’s not your fault and yes, PSA should be doing more to at least prove/compensate a large chunk of the losses at hand. But as a grown ass man, sometimes it’s hard in life to say “you know what, it’s not fair but sometimes that happens” when you already have whatever lifestyle you’ve lived through, got or are going to have and for that mate… I respect you as a human being. Incredible role model

[@TheKingpacheco1]

Rusty you're one of my role models man. The fact that they don't take responsibility for this. Is a big slap in the face. Customer loyalty makes companies. This will affect them in one or many ways. I'm with you man. 💯

[@Lilpeep4ever]

Your a MUCH nicer guy than me I would have been talking shit about PSA all over every platform I could to slander them. They really are a bunch of crooks and should have to release footage of when they recieve our products! Especially when things are soo expensive

[@Jericho_bella]

On future pack grades video the packs with u inserting into the box to ship to them

[@RoyalHighnessPythons]

Wow, that’s ridiculous! Love the way you handled it! I hope they contact you with an apology and pay for the packs!

[@megadumduck4539]

That’s crazy.. hopefully the supervisor is more helpful with this for you. Love the content as always Rusty!

[@rjmartinsgutinstinctspodcast]

Could it have been a sneaky postal worker? slice the bottom, open the packs. are there any cards missing? it's a pretty strange issue.

[@nppkmn]

Business is business but partnerships can make or break you. It's really unfortunate they didn't put in a little more effort here. It goes a long way, especially to a good guy like you.

[@DaAlolanSnorlax]

Man if PSA won’t accommodate someone who has done so much to push PSA grading of Pokémon cards good luck to all the regular Joe’s who submit to PSA. I’ve been saying this for awhile now that PSA has gotten too big to fail or take any hit in market share when they screw things up. Increased prices, ridiculous turn around times, poor customer service… they really don’t care because too many “big” collectors only collect PSA master sets… it would take a huge shift in the market for them to change or do something. I for one will not be grading with them soon I’m still salty with turn around times and ridiculous submission costs.

[@quantum_beeb]

I record packing the boxes, writing my initials on the tape on the box and a video of dropping the box and with the marked tape at the USPS. Also video myself opening any incoming tcg product whether eBay or Amazon(sealed product). But that’s because I’m a freak. It actually saved me on a damaged MtG box that got damaged and opened in transit since they don’t regularly take returns in boxes.

[@swshdan3361]

Cannot believe this happened Rusty… particularly to someone that provides so much good and information to the community.. I hope there is some form of light at the end of the tunnel with this saga