What do we do now?

[@LinusTechTips]

Update 2: We've heard the feedback from our community and from our team internally and monetization has been turned off for this video. Update 1: It's come to my attention that in Billet Labs' Reddit post, they censored the quoted cost of their prototype water block. We were never asked to keep this information private, and given that our sources for the matter were our own correspondence with them rather than Reddit, we didn't know to include the censorship. At this point, there's probably not much point Streisand Effecting it, but I'll blur it anyway on KZbin and we'll get it blurred on Floatplane as soon as one of our editors is awake -LS

[@LiamKennedy-nc1wn]

Gay

[@rabdomdud399]

Hm

[@btd0ja]

Oh great, so another case of poor LTT being thrown under the bus by Billet. Y’all just can’t take anything on the chin, can you?

[@li-co]

You can still see the monetary value for a single frame... How can you still mess up? It just keeps happening :( You guys rush things way too hard in every aspect.

[@slaaoao]

Good luck with the situation. I hope you eventually will get back to making videos as usual.

[@randomher089]

"Don‘t judge a company for errors, look how they react to critique." - Linus Sebastian. You said it, now live and work by it.

[@Checkmate_Edits]

We should work by that too

[@mattius3411]

His first action was lashing out so he's already shown that one.

[@I_love_dr_stone]

Already not doing to hot by deleting comments mentioning Madison's accusations.

[@gfdggdfgdgf]

@@mattius3411 yeah that didn't go over very well.

[@Guckericoo]

And his part was the biggest "I'm not actually sorry" part of the video.

[@varf_1]

Those $500 they saved by not testing the water block properly has cost them a tiny bit more than expected

[@stereotoned]

They lost a decent amount of floatplane subs yesterday

[@heeelion134]

im confused how is it that bad they explained during the video and i enjoyed it lol

[@DJDocsVideos]

In a business where reputation is actually coin? Yes for sure.

[@xyfurion]

@@stereotoned last i saw they lost around 3000 subs, so napkin math says they lost $180,000 from annual subscriptions

[@DJDocsVideos]

@@Stephen__White that's going to be a new trend fpr corpo management. Inhouse documentaries after PR desaster. Only ever other scene staged.

[@MrWhitty2000]

Imagine getting a brand new CEO job at one of the worlds largest reaching KZbin channels and this is your first appearance XD

[@Acidyoooo]

He's the blame guy when things inevitably get worse.

[@zeberast]

Dude was looking forward to a chill onboarding with team building exercises and building relationships.

[@sik59rt]

It looks like they had a gun pointed at him off camera

[@yanrunze08]

Technically, That's not his first appearance

[@TangoIndiaMike144]

@@sik59rtthat was just him reading the teleprompter.

[@svenmuller4634]

Terrence my guy good job on reading from the teleprompter without blinking even once

[@JohnDeere165HydroOfficial]

LOLLLL

[@TenebrusI07]

Gotta love when corpos try and act human. Linus doesn't even try anymore

[@demdemz8245]

@@TenebrusI07 I dont think you know what a corpo is

[@2buckgeo843]

@@TenebrusI07 wdym

[@nocturn9x]

@@TenebrusI07 womp womp

[@eduardoarancibia169]

Well, this certainly takes us back to Linus own words: "Always judge a company based on how they respond to criticism".

[@SimpleM4N]

wow, you nailed it.

[@chrisbanks7830]

Facts

[@sqredreaper]

He's really bad at saying sorry and fixing it.

[@agc2801]

Putting all bad responses and the tone of the video aside, postponing a week of work to get things on track is not something bad companies do on regular basis.

[@SimpleM4N]

@agc2801 there's a difference between 'bad' and 'greedy'. Not much, but the difference exists

[@ZachAlanMueller]

I remember hearing multiple times from Linus about a 'revelation' he had, where he asked a large company how they got the best engineers. The big company said they didn't have the best engineers, they just give their really good engineers enough time to make the best products. It seems like he has given that idea to his engineering team (3 years for a good screwdriver) but has never applied that tenet to his video teams. It's always rush to the next project or video, not to give the team the time they need to make the best videos.

[@boanerges5723]

They didnt "make" that screwdriver. Williams (a company very near geographically to LMG) made the WS1 for a LOOOOONG time. It was a good screwdriver. The difference is the bits for the LTT screwdriver are shorter than the standard bits the WS1 uses and so it holds twice as many. The WS1 is a great screwdriver for $35. I have one sitting around here somewhere and Ive had it for quite a while. They may have looked around for a company to partner with but they didnt "design" that screwdriver.

[@JacobNussbaum-q8m]

but why would you take the time to make the best video's when it's much more profitable to just spit out as many videos you can make in a day as possible

[@Nekomancer1983]

@@boanerges5723 To be fair, there are more changes, mostly internal, especially the ratchet mechanism which requires less force. But yes, a lot of work was already done.

[@twobser]

He asked Noctua and told that story in his Noctua PC build video. Don't think I'm a nerd pls, the vid just appears in my recommended like once every week.

[@jonathanjones7751]

@@boanerges5723is Williams as a Canadian firm different than Williams in America (a snap-on subsidiary)? I bought the LTT screwdriver after the project farm video where it beat my old daily driver which was a Klein (I owned a snap on but didn’t like it). I think it’s a really good driver, pricey but cheaper than my snap on lmao.

[@lear_near]

You gotta hire a QA/QC specialist for your all testing projects in labs, never let the person that makes something also control the quality.

[@vitani_uk]

Indeed, don't mark you own homework!

[@nomchompsky1827]

It's worked thus far for the last 30 years of tech. The issue LTT has is it's hired a bunch of inexperienced people who lack the expertise you need in order to do this work properly. It's not a case of doing too much, too fast. These are simple issues which shouldn't even make it into the first draft of a video script.

[@MidWitPride]

And even in the "humble" "we are sorry video" which this is supposed to be, all Linus does is deflect blame, lmao.

[@teslamick1592]

@@nomchompsky1827what do you know about it

[@Schmuly]

​@Villapuuro I mean he literally started by saying he was in control for every issue raised idk how you can take that and get deflecting blame from it

[@freshnuts864]

This video feels like a commercial selling an apology.

[@RudyVisuals]

I've been an avid watcher for over a decade. I honestly have no problem seeing less videos if it means quality over quantity.

[@ultradude5410]

100% this LTT needs to slow down a bit

[@haydenwood8211]

My dad shown me this channel when I was 3 years old... 11 years later I'm now 14 and ltt has not skipped a singular beat until today so honestly I think they've done an excellent job at keeping paste and they deserve the rest to fix there videos

[@mabbaa]

I'm on the same train.

[@heat.death_999]

Oh nonono don't show this dude madison's tweets

[@eksquisite]

it's not about what u want or like, it's about what generates more revenue

[@zeropoint5794]

This week's wan show: Dan and Luke tape Linus to a chair with his mouth shut, Luke talks AI and software for 6 hours

[@orfeous]

Sounds boring to me. 1-1½ hour WAN show at top. No more. Cut out 80% of the annoying Merch messages.

[@davidediienno4969]

i'm in

[@SuperTort0ise]

​@@orfeoushe didn't say anything about that bullshit tho

[@xathridtech727]

@@orfeous then stop watching when it goes to wan after dark. I normally do but sometimes if I'm working I just use it as background noise

[@ogs5276]

​@@orfeousIt sounds like you just don't like the wan show as a whole ngl,

[@EvHervey]

I think Linus got obsessed with the "idea" of Labs. For 18 months we heard about how the thoroughness was going to be key. That's why the "yeah we could have but...$400" really got to me.

[@orfeous]

For me the Labs thing is just annoying. Unneccesary

[@DoubsGaming]

@@orfeous Then enjoy data with errors *shrug*.

[@manchild8365]

@@DoubsGamingis this a joke? The whole point of this discussion is the errors anyway lmao

[@kierondartnell6114]

@@DoubsGaming as opposed to the 100% accurate data we're getting now?

[@thebleaki]

@@kierondartnell6114 Would it be better to not have any improvements ever?

[@CristinJoseph]

still dont understand why they are not ready to take down the copper block video

[@johng6950]

People would complain about lack of transparency or that they were hiding the cause of all this commotion. People would interpret it as hiding it under the corner and would draw people's attention away from the changes they're trying to make moving forward.

[@dungeonseeker3087]

You could start by inviting Steve to this weekends WAN show to have a discussion and show him there's no hard feelings. What he did was necessary and he was correct to do it too.

[@simbro32]

Out of all the crap I've read, this is actually a really good idea. Get someone outside of the bubble to come in once in a while for a reality check.

[@smartguy9765]

Linus' ego would NEVER allow that lmao

[@ninjadudeofficial]

To still do wan this week would be entirely the wrong move but maybe later on I agree with you

[@azsoftware]

Linus should just listen and accept what was wrong

[@Levinas-od5yx]

But but, Steve did not follow the professional journalism approach, didn't even contact me before posting the video!

[@NyQuin]

As someone who has watched almost every LTT video for tyhe past 3+ years, i can say without a doubt that I would trade the daily uploads for fewer high quality uploads in a heartbeat. I have found myself not wanting to sit through "wierd chinese android device" for the 5th time, and i wa ssuper interested in the billet labs video only for it to be half baked. I truly hope this comes as a moment of learning and rebuilding to take the company in the direction its obviously needs to head towards

[@0dylan]

The only LTT videos I regularly watch now are techlinked. I would like to still see 3 of those a week. Everything else though, focus on quality over quantity.

[@requiemtales]

I honestly wouldn't, but I really prefer the main channel LTT content over everything else.

[@RyanArchibaldSmith]

@@Mark-nc2nx wah wah wah

[@Merkavastreetfighter]

I like the weird chienese stuff, but even those are half baked. Like at least tell us what processor is inside of it. How much memory? What other OS can we install?

[@LutraLovegood]

I'm interested in the weird devices, but their videos usually aren't informative enough to be really useful. On a minute to minute basis I probably learn more from Dankpods than LTT.

[@jan__q]

Luke shouldn't have to apologise for anything - he's been the voice of reason to Linus' kid-high-on-sugar-and-caffeine way of handling things for so long.

[@randomdestructn]

Agreed. He Just needs to bite his tongue a bit less. So often on WAN you see him looking uncomfortable and calculating how to gently push back.

[@Soarano]

Well I emphaise with him because ADHD (not being an excuse) but does make you do some stuff before thunking.

[@Jushwa]

Linus should listen to him more.

[@skilletpan5674]

@@randomdestructn People notice that. Some times it's the best option. Like when you shoot your wife a face at a dinner party that says "we need to get the hell out of here because our kid is going to flip out soon if we don't."

[@Nugget40385]

im just gonna add that all of u should look at maddisons allegations

[@mordredcamlann1964]

"We are sorry" Still won't remove the videos that hurt the companies and consumers that see those videos. Don't want to hurt that long term revenue stream. Also reminds me of the oil companies apology in south park.

[@hashdankhog8578]

it isnt that bad, but damn thats a funny comparison. I think its a good thing to keep the video up because they shouldnt pretend like it doesnt exist, but if they were to do it properly they should have turned ads off and added a disclaimer

[@raaz1zn]

Luke is trying to hold back the "I told you so". That's why he was so calm.

[@toggtlas7099]

True. Luke has known for a decade that Linus being immature and too full of himself was going to backfire one day.

[@Freestyle80]

@@toggtlas7099you people really hate Linus so much its consuming you

[@skewsme7650]

@@Freestyle80 just found one of Linus' toelickers

[@MMAteenager]

I've always felt that even in the early days in that cramped room on the shity couch in the house that Luke's role for the WAN show was the reasonable voice. I'm happy to see him back under LMG and on the executive team to help Linus realize when he's being an idiot or too full of himself. I wholeheartedly believe Linus has good intentions, but everyone's ego can get the best of themselves. I hope this will be just another learning experience.

[@Toastmaster_5000]

Luke (and Yvonne for that matter) are genuinely good people and in my opinion, the only reason LMG is still running. I think Linus is a good person too, but, power and stress has fueled his ego to a point where if he were to control everything himself, the channel would collapse; that's probably why he knew to step down as CEO. Luke I think maintained his mentality because he detached himself from KZbin (and in turn, the success of the channels), and Yvonne obviously never cared about wealth/status from the day she got romantically involved with Linus, so she's hard to corrupt.

[@TuriGamer]

Luke still taking half the blame even though he is always trying his hardest to wrangle linus while he goes on a rant is pretty cute

[@Starach]

Yeah huge respect for him for that. That’s what taking responsibility looks like and being able to separate yourself from the company. Linus should take notes on that.

[@rmpumper]

Because he does not have a golden parachute and does not want to be kicked to the curb.

[@ianspy1]

Luke is someone that really grows on you when you watch the wan show :D I also really liked that GN made those more "comedic" cuts to his "you sure you wanna go there" face xD. That probably really helped to not put blame on him as much. (Thanks Steve !)

[@connor1586]

Linus is his own person, not a dog. Luke shouldn't need to keep the founder/former CEO in check

[@matyaszert7492]

​@@rmpumper What are you on about? Most tech companies would hire Luke in a heartbeat.

[@mistamichal]

Honestly, I would much prefer 2 or 3 quality videos per week that have high production standards, are accurate and honest, rather than videos every single day that end up with errors and inaccuracies.

[@Aser6000]

Most people would, but 2 or 3 high quality videos isn't going to bring in the same amount of money as 7 low quality videos.

[@Somethingafw]

They can't run company with 100+employees by only posting 2-3 videos

[@BENSTER489]

I bet you'd rather "delay it for a bit longer so it comes out finished" instead of actually delivering a fully working product on time as originally promised.

[@syed_mamoon99]

Fr

[@gerdbrumner4667]

it is a side discussion, but how would they make the money needed, to keep their pace of growing/giving to the community? (yes, we could use more numbers/data to make it a serious discussion - my point being it would have an effect, harming one side of things; also people are saying stuff, and acting the opposite way all the time... we cant be trusted TALKING about our preference )

[@loganiushere]

Do you think this would have happened without Gamers Nexus? Do you think this would have happened without community outcry? Do you think that they would have fixed these issues without us pressuring them?

[@forgot7en]

It doesn't matter, the fact that they are handling it the best way they can speaks volumes. Most large companies wouldn't even bother.

[@thegamersguild9953]

Of course it matters, because they're only handling it because they were busted with their metaphorical pants down. This is just a PR stunt because they have no other choice. And yes, ALL successful corporations have a quick and efficient PR team. They knew the environment was toxic, heck, they created it.

[@ChillzVibes-kj4oi]

@@forgot7en if this is still a community based business, community based expectations count for more than in most other large companies. Hence why you get this video response. Your comparison to most large companies isn't fair as this isn't just another normal large company which you are referring too

[@Zeromix9]

​@@forgot7enIt's just about money. The crew said so often, that they want more time for example. But as soon as it's about losing money, he's listening.

[@supernovatluthelightoftheu3221]

Sometimes ppl don't realize their mistakes don't act like you knew all the mistakes you've made without them being pointed out

[@WhatzHappeningNow9]

Linus: Always judge a company based on how they respond to criticism

[@jakkudemoff3043]

"you will see how the sausage is made "😂😂

[@technomike]

this

[@AllTheCoolNamesWereTaken]

This video is how the company is responding. The forums posts are how one man responded

[@fmmderetarzi]

meah, honestly I couldn't care less, I never trust anyone people are people and will fkup 1. you don't reach the size he did without starting to kiss corporations ass to some degree 2. no matter how much of a "good guy" you are everyone does shady shit to their own interests 3. bruh needs the $500...how the hell do you heat up a pool in Canada? (as much as he pretends he doesn't) 4. I always felt meah about the guy, does he has fun and interesting videos? sure... some anyway...do I live my life based on his advices?...no I do not

[@LacSlyer]

@@AllTheCoolNamesWereTaken That one man is the literal face of the company.

[@Zenzuu]

For those who don't have the dislike add on, the like and dislike ratio of this video is now exactly 191k and 200k.

[@fomingera65]

Bruh what even happened?

[@Leinsterbaby]

@@fomingera65people got wind that they are money-grabbing a holes with no integrity, who will push anything without any regard for the consumer - you.

[@williammckeever4790]

Now at 188k and 191k

[@TigreDemon]

189/193

[@tobyduarte9849]

Tyvm

[@purplepenguin6195]

As Linus always says, companies are not your friends

[@JackRR15]

Yep. And TIL Linus is quite anti employee. Really disappointed I held such a high regard for this channel. I regret buying my LTT water bottle what a sucker I am. Been watching since 2011 but yeah...

[@chrisfoxart]

they have to make money.... err... capitalism

[@EthisProtogen]

He even said LMG isn't your friend too.

[@cablefeed3738]

​@@JackRR15Hes not anti employee, he will just think himself A failure. If they decide, they need to unionize. It's not that hard to understand if they don't feel the need to unionize. It means hes doing way better than they expect.

[@futsk01]

At this point, I'm starting to suspect that nothing at all is my friend

[@tezzrexx]

I'll re-subscribe when the CEO blinks.

[@Momo-bb2fn]

20:19, slow it down to 0.25x

[@valyydzn.6782]

@@Momo-bb2fnholy shit

[@MrHighRaw]

It's the cocaine buddy, the guy won't blinks and speaks at 200 mph. I'm just impressed he could stay so still.

[@MizduhQuak]

10:28 and on for the next 30s, a number of them :)

[@williamhansen9456]

Imagine if Linus had listened to his creators telling him they need more time to finish projects.

[@Inkchans]

Linus isn't in charge anymore. He is basically just the face now. That is why he also made that complaint along with his creators.

[@cablefeed3738]

​@@InkchansHes still in charge, he owns 51% of the company. He can tell the CEO fuck you do what I want.

[@jesusbarrera6916]

@@Inkchans look fanboy, the new CEO has not been on the position longer than a few months...

[@Dagger_323]

@@Inkchansthat excuse doesn’t fly considering he _was_ CEO when most of these mistakes due to poor scheduling took place.

[@dyne313]

Linus is a capitalist. He wants to cut corners and make his workers work harder, to make more money for himself.

[@robbieblaze88]

"Always judge a company based on how they respond to criticism." - Linus Sebastian

[@CakePrincessCelestia]

Also: "There's a special place in hell for people who don't peel their electronics" _~Linus Sebastian_ (in one of the first Intel Extreme Tech Upgrades) Totally fits the bill with that recent mouse test leavin the stuff on the mouse feet.

[@thepurplecat5975]

@@kenhew4641 Linus tries to come across as a big businessman but he's not from that circle. He's not a serious person. He's promoted himself to his level of incompetence.

[@andypeters3011]

@@thepurplecat5975 I don't think we're hearing the same thing. He's said multiple times that even though they're "big" for youtube, they're a very small company and how he hasn't run things like a C-suite with PR and instead is more of an open and transparent situation (which you could say is making some of these issues worse, but I still appreciate the effort)

[@k1tajfar714]

what has happened with this channel? what are they doing now? what people want?@@CakePrincessCelestia

[@LeNeovein]

The company is responding well, Linus did not respond well. I am not saying what happened is okay, it is not. But don't fault LMG for Linus reacting horribly for being called out. Fault linus for not just saying "Thanks for pointing out my faults, let me fix this, sorry guys" but don't blame the whole company, which is weird to say about a youtuber lol

[@timoleary5815]

The worst thing about this whole very sad situation is how Linus handled it. We all make mistakes, it's human, but you need some humility when you've been called out and that needs to be immediate - attacking your critics when you're clearly wrong is not a good look.

[@bujfvjg7222]

he can't risk loosing that swimming pools of his now, can he?

[@stellablaze7979]

I think the issue is how to admit fault while also defending against invalid criticism. Not sure there is a best way to do that.

[@Redisia]

Honestly what games nexus summed up is what i had a feeling was happening to for a while. I have seen this channel become a view farm and honestly tuned out from it mostly, but this non apology of this company and not honing up to their bad shit. Completely ignoring some points and shoving their own mistakes onto someone else (who will take the fall for it) [best example the cooler] makes it clear that this is just a view farm with minimum effort reporting. This show has degraded from a tech review to a fancy unboxing quality tests. The Truly unethical and the non-appology makes things so much worse. LTT deserves to take the hit for their own non stop mistakes[edit; Why get angry about this review thing? Imagine if you write a sci-fy about life on mars. And the reviewer says 'Well this movie is about earth. It sucks and not worth your time.' its just not true. And the only victim in the above transaction is you. The person that writes the movies. Not LTT... they got their view and people place their trust in their review. IF you call yourself a in-depth tech reviewer you must hone up to the quality that is expected. They knew and carried on...] (that cost both the suppliers and consumers money) and they refuse to.

[@Volvith]

@@stellablaze7979 _"We have received these complaints and allegations, and are currently investigating to see where the fault lies, and how we can prevent this from happening in the future"_ is always better than _"You handled it unprofessionally and you're sad."._ You're right, there isn't a best way. *_There's absolutely a worst way though._*

[@mohamedje]

I 100% agree, but I can also tell you that ADHD makes it very hard to deal with feedback/critics

[@philyoung7428]

The apology letter to Billet, at 13:18 shows they sent a smiley face and wrote “the good news is that it’s not sitting on a shelf”…

[@plopolip01]

@@mav3818 bad eye, its not a smiley emoji...

[@plopolip01]

yea what a shame we dont have a 800$ waterblock that is no better than ones that are 1/3 of the price that we have rn... get over urself lmao@@mav3818

[@jeremypnet]

@@mav3818 In that email conversation at 13:18, LTT says they are sending back the 3090ti. The can only mean that Billet shipped them the cooler *and* the *correct* graphics card. LTT chose to test it with the wrong graphics card even though they had been given the correct one. These guys are arseholes. There's no other explanation.

[@lockin222]

I don't understand why are they ruining people lives and still act this way about it. seems like a shitty toxic company

[@LiamAnthony_]

Doesn't even make sense cause if they had it on a shelf, they could have actually returned it.

[@shprite781]

"Here at LTT we're very sorry for our mistakes. But do you know who isn't sorry? Our sponsor for this video"

[@kristoffersonaribal1573]

Dbrand!

[@djsmileyoflasvegas]

😂😂😂then in the beginning talking about their store products😂

[@leo99990]

Spot on (sadly) ......

[@TheHomicidalTendency]

All large corporations are souless. LTT isn't really that large but its big enough that it's showing signs of the same problem. A bunch of individuals all trying to justify their jobs and look good, and all making decisions eventually contradicting eachother because they did not have all the necessary information to make that decision. Then you have control freaks with power over others making decisions based on their own ego causing all sorts of unnecessary problems for everyone beneath them. Then lastly, Maddison's problem. A bunch of males with authority over a younger female, male co workers working around her likely often without any female supervisers or HR trained personell around to stop the "boys will be boys" type attitudes and actions. It's possible untrained supervisors especially males will literally say something along the lines of "boys will be boys stand up for yourself and they won't bother you" which is usually true, but definitely now how you handle this professionally.

[@Indian_gae_boii]

i stopped taking this seriously when the CEO said that seriously how are they in the mood for joking still

[@jozobozo5]

I'm sad to see Luke feel so responsible for this when he's always been the voice of reason between him and Linus, but it's good to see he cares this much.

[@miciek335]

And I do not, why? While knowing what's with the Madison Luke still puts that 69 joke in a freaking apology video.

[@Resengan21]

​@@miciek335the video was obviously finished production before the Madison situation came to light. No way you can pin any of this on Luke.

[@layth888]

You didn't get the joke. It's not a sex joke it's a saas joke

[@jong2359]

Come on now... Luke and Linus have been drumming up intrigue with the good cop/bad cop routine for YEARS... it is basically scripted at this point.

[@Coopa]

It's also great to see hes back under the LMG umbrella. I wonder what happened with his company?

[@zampai]

Damn, they went from we’re not gonna talk about it on WAN to a full blown video.

[@NotAViper]

Better to have a full blown video

[@astio8303]

you kida have to do it when your forum is down for 2 days cuz of ammount of ppl trying to connect there, and ur last video did like 25k:50k like , dislike ratio

[@sepporu]

Damage control. I do hope LMG folds as a company and we can have the good old LTT back.

[@charlieruff7088]

Gotta keep the views up

[@mirage809]

Probably why they didn't want to talk about it on WAN. They'd already decided to make this video and didn't want to send conflicting information.

[@zvndmvn]

This is what happens when one guy's channel grows into a corporation. Too many moving parts, too many potential points of failure. And on top of it all, this apology video just comes off as sterile and obligatory. I'd rather just watch smaller channels without all this baggage than trust a corporation to "be better".

[@booooooooooooooooooooooo]

I was a day one LTT fan, being a British Columbian myself. But I stopped watching them back in 2017. They got big and they got more snobby. Always found them to be jumping to conclusions. It baffled me how they spent what feels like no time with the product and then give out scathing reviews or sometimes report purely off of stereotypes. At the time I thought it was just the typical "tech bro" stereotype, and stopped tuning in. Good to see that these behaviours are finally getting called out.

[@ghostinghosts4221]

@@booooooooooooooooooooooo for some1 who stopped watching in 2017 u sure think to know everything

[@sttrsp9700]

@@ghostinghosts4221 what are you talking about? He didn't claim to know everything, you just riding LTT, stop it, get some help.

[@tomtech1537]

This is what happens when someone barely grows as a human in 15years and grows a business.

[@n646n]

@@sttrsp9700 how are they "riding ltt"? They said nothing positive about them.

[@5GRobo]

Linus: "Alright, alright, I'm sorry - but you know who isn't sorry? Our sponsor for this episode!"

[@casualtake1497]

😂😂 gold

[@coreylazy]

Yeah, those cheeky sponsor jokes sure do detract from the KZbin sincerity metric.

[@notjux]

It seems like they think they're being relatable by poking fun at the problem, and it only shows how seriously they're not taking this and how out of touch they are.

[@AmariMaahes]

​@@notjuxindeed.

[@sulac4ever170]

I don't think that the jokes are a bad thing. Humor is the spice of live and being able to still be humorous (without overly so) in miserable situations is a good thing IMO.

[@sahilbadal6891]

Hahaha the irony of how Linus used to make fun of corporate robotic apology videos and this video is right up there amongst the best (or worst) of them.

[@lord_flashheart]

When shit is on fire you should just trust the law-guys.

[@swe872]

well i mean, there isn´t another option lol, after a problem like this comes out you have to apologize, take time and look into it, people would be complaining if they tried to just solve it under the public view with the argument of "they are trying to keep the problems on secret". Hope they take the leave for good and think about their mistakes because some of the acussations are wild and need a solution

[@bad1971nova]

Damned if they do, damned if they don't. I'm am curious what would be good enough for you?

[@gotacallfromvishal]

*AND HE MONETIZED IT* that's the best part

[@manicdee983]

How is this a robotic corporate apology video? They've stated what the problem was, and what they're going to do about it. They aren't just giving us motherhood statements about "doing better" they're saying what they are actually going to do to do better. After a certain point you have to accept that cynicism becomes wilful ignorance.

[@ZylonFPV]

A good friend is one who will tell you when you’re wrong. Steve is a good friend to LTT

[@danieljames500]

a good friend doesn’t take clips out of context and misrepresent what was said. i agree with many points from Steve’s video, but he made absolutely terrible mistakes in his own video criticizing quality control while not getting context for the clips he played

[@denis2381]

GayAnalDildo

[@phyll24]

A good friend tells you personally, not to the whole world for everyone to see

[@andresilvasophisma]

​@@danieljames500LTT tried to put others down, who knew they would respond 🤷

[@broklond]

The best thing is this was exactly what Linus and Luke were talking about on last week's WAN show 😅

[@NorthHollywood]

Always judge a company based on how they respond to criticism.

[@Darksiyo]

D-Brand offering to sponsor a video where Linus has to say "My bad, I fucked up" is very on brand for them

[@W1ldTangent]

Of course they offered, they'd want a sponsored spot on his coffin.

[@happytimes10191]

"Because we are so good at covering things up" should be their new tagline

[@TheMeanJoeGreen]

Funny thing is, it probably was sponsored just to say their name at the end...tin foil hats anybody?

[@lesliegrace8360]

@@W1ldTangent 😂

[@karrawr9538]

I believe he once joked on the WAN show that he would have d-brand sponsor his funeral

[@gameface6091]

I bet many people at LMG quietly appreciated what GN did. They have been asking for a less hectic work flow, asking for time to make better content instead of more content and hoping that they will be able to make videos that they are truly proud of. This may be the catalyst for the change they've been waiting for. Let's not ignore that this is happening during what is already a transition period for LMG as their new CEO assumes more and more of the CEO responsibilities. This week should provide a clear line separating the previous era of LMG and what will hopefully be a successful and better new era.

[@keef_khan]

what did gamers nexus do?

[@mlsasd6494]

i dont think they only quietly appreciate it

[@Cedobi]

I bet Lukes secretly thankful to GN. Hes constantly trying to stop Linus like he said in this video but he cant actually stop Linus because Linus have this huge ego. Hope Linus really have made self reflection to himself on what hed become

[@lunakon5911]

@@keef_khanthey’ve released a video that is a compilation of mistakes, explained well and with the inclusion of their opinion and data. It was interesting for me to watch: like a recap.

[@AceFurryTrash]

The best eras happen after a bad period. The Disney renaissance happened after the disney dark age. They're not doubling down they're stepping up and now there is a lot more public Scrutiny so they'll do better or be called on it

[@Ryzard]

It's hilarious to me that in response to being called out for rushing things and making mistakes or blunders either due to lack of planning or greed, LTT put out a video that was rushed, got backlash for monetizing it, and had to add multiple edits and updates in the description/comments...

[@kevinxsavagegm]

So if they took their time you would complain too, right? Because that's what usually happens

[@KacKLaPPeN23]

@@kevinxsavagegm They could've made a super short video stating uploads will stop and taking some time working through the mess. Instead they tried to do a cover-all apology video but rushed it...

[@tomlxyz]

​​@@kevinxsavagegmThey didn't need to post a whole 20 minutes video out fast, they can first apologize via a community post or whatever and create a proper video with time. Them posting a video saying they'll slow down with the output to increase quality while doing so in a hastily put together video with errors looks quite insencere in effort and intention. It's just so ironic

[@carlossolrac84]

@@kevinxsavagegm nope

[@ledfootfam99]

It's a trend, kinda like the fanboys throwing reason out the window lmao

[@cesarbg4386]

I noticed LTT was becoming a shady organization about 3 years ago, but no one had shown how they acted in reality. I'm glad this has been shown now 👍🏻

[@Gaetano.94]

Exactly!!

[@eSheeep]

I noticed when Linus started somewhat distancing himself from his own company by basically saying that it's an corporate entity by now and it's main goal is profit maximizing, no matter what he thought about it - even if he had *some* capacity of decision-making. Another prime example of a good thing turned evil by corporate greed.

[@benghazi4216]

@@eSheeep Corporate greed? It's his greed alone. Hiding being the company.

[@eSheeep]

@@benghazi4216 While I'm not going to argue that Linus is greedy, you really should look into how companies are run, i. e. inc. ltd. and so on.

[@JMPERager]

@@benghazi4216 I don't see his Lamborginis and yachts. Do you?

[@G0L0UD54]

Doesn’t this whole thing feel like the type of thing Linus would go on an unending rant about if it was another company doing it.

[@-tf-boforsho4008]

your right it does, GN didnt have all the facts before its release, they seemed more motivated and zella's to shout out LMG for its mistakes then it did for asus, still though didnt even ask for all the info in order to report on something should you need both sides of the argument, i didnt know GN was FOX news or CNN lmfao! facts are everything!! sounds like a clout grab to me!!

[@psp4gamer]

Well the boomerang doesn’t go in one way…

[@diracflux]

Indeed it does!

[@Music-sw7eg]

This video is what he wants companys to do

[@myanime101]

absolutely

[@ARSP33LS]

I think most people would agree, none of us have the time to view the amount of videos that you guys were putting out. Less videos with higher quality and better ideas will probably lead to an overall increase of views across all channels than what the current pace was.

[@JimMutter]

I think it's not about ensuring that you watch every video, but rather growing the audience by producing videos for a wider range of people with a wider range of interests.

[@derekjensen1995]

Totally agree, I'm tempted to turn notifications off with how much content I get now

[@我的家-j4b]

Like a Jontron effect, but a more stable upload schedule.

[@Blackbirddc]

Agreed. I've skipped so many videos. There's way too many and often filled with useless fluff.

[@Axl4325]

I totally agree. A lot of the projects I just didn't have enough energy to watch, or else I'd be watching nothing but LTT all day to keep up, I think the slower pace will be good

[@JeffRevell]

When I worked on a demo range we had a policy where any person on the range could call a stop if they saw something dangerous. It didn't matter what their job was. If they saw something that didn't look right they could call a stop, voice their concerns, and have the issue checked before moving on. Empowering and encouraging every employee with this ability will ensure that everyone is on board with each project that goes out the door and add additional safety checks to ensure quality and accuracy.

[@johannesviljoen9656]

its a similar philosophy that made 80s toyotas unstoppable and if thats no testament to its effectiveness, idk what is

[@CGCTV]

​@johannesviljoen9656 it was honda but yes. Empowering individual employees to stop something if its not right is a great process. If done correctly

[@dogbert32]

@@CGCTV The Andon Cord was Toyota.

[@bierrollerful]

Obviously, the exact opposite is the case at LMG. There were already people at LMG pointing out that the quality was suffering. But they kept cranking anyway. They *_chose_* to do it this way.

[@ErwinBtje]

An apology sound so much better when not reading it from an autocue.

[@FPSDJ]

I dream in a world where people demand the same accountability to their judges and politicians as they demand to KZbinrs and influencers.

[@arbitter]

Lol

[@iaial0]

I want to be delusional maybe and say "hey you gotta start somewhere"

[@Tibor716]

This does happen, the social media news just refuse to do articles on it. (For obvious reasons.)

[@bioticsla]

We do, just not in the US

[@Paulxl]

@@QuintinHowell We really don't. If that was the case, people like Trump wouldn't be able to seek reelection.

[@ClayMann]

What Linus should have done is got out a ukulele and set his not apology to a song. I heard this works great and can never go wrong.

[@ClayMann]

ukulele, that's it! I forgot what it was called and was too lazy to look it up. @@Sigma1 going to casually edit my comment now and make it funnier *tips hat*

[@nachomolaolivera7580]

Is that a reference to something? Can I be told to what?

[@Pittato]

@@nachomolaolivera7580Miranda Sings is her KZbin name I think.

[@kuillemaul4521]

Maybe he can use a gong.

[@ajiteshkumar]

@@nachomolaolivera7580search for the colleen ballinger scandal

[@OneRedKraken]

I've been working in tech for about 20 years now. And it never ceases to amaze me how the silo effect apparently creeps up in every single possible type of tech companies. Doesn't matter if you make websites, stream videos, code games or elevator controllers. If you don't make sure to keep lines of communication in place. Doesn't matter you used to be a super tight team of 10 people, when you mushroom to larger sizes. That communication can't just happen anymore. It has to be thought out meticulously. Change Management is no joke.

[@morgank.1249]

A wild project manager appears! True story, change management is haaaard.

[@nicsosa369]

It happens in every growing organization. Not just tech. It’s part of what they call ‘growing pains’ in business.

[@OneRedKraken]

​@@morgank.1249 Hell yeah brother. But when you finally get things to improve it's one of the best feelings ever. If you're involved in this kind of stuff, I wish you godspeed my good sir.

[@OneRedKraken]

@@nicsosa369 I guess I'm a bit overly focused on tech businesses since I've only been doing that for the longest time. Now that you point that out, I have to say I wouldn't be surprised it's the case whenever any company grows "too fast". Or just growing pains as you put it best.

[@celestemcduff]

​As someone who's only just dipping my toes into the project management/business analysis world, I really feel like you've nailed this on the head, and reinforced my instinct about change management being a crucial part of that bigger picture no matter the industry. Thank you, and I hope to know that feeling of seeing organizational improvement in my world in the future!

[@carlric]

The CEO doesn't even seem human.. is he CGI generated? they forgot the routine to open/close eyes....

[@Apo458]

He looks directly into your soul

[@carlric]

@@dftfire I see.. freaky

[@bookle5829]

@@dftfire Source?

[@bookle5829]

@@dftfire But that's not concrete evidence tho. Just because they talked about it, doesn't mean they used it in this video.

[@bookle5829]

@@dftfire That's not a good way to paint an image of another person. You can't just assume things. At least mentioned that you were speculating.

[@johnbaron3070]

Steve was right when he mentioned treating ltt as another company and not a youtuber anymore.

[@walterd7331]

They have been a product for a while now. They are still missing the problem. They are more interested in pushing a video on a deadline than accuracy or integrity.

[@r3ality66]

Anybody who thinks GN are not a business are kidding themselves, and as such they will conduct themselfs as one. Right now marketing themselfs as the only credible source of information by discrediting a major competitor is the best business play; regardless of whether any or all of their criticisms were accurate

[@itzan7513]

They have like a 100 employees or smtn ridiculous like that. That's not even a small company anymore...

[@Blackmagician87]

@@r3ality66 They were called out first. Them responding to the callout is LTT's fault.

[@trevonhood297]

KZbinrs make mistakes. Ltt was still being run like a KZbin outfit. This controversy + the vocal response by the community is what makes operations like this become a company. Expect LTT to be a lot more corporate moving forward

[@TeaBurn]

*"It takes 20 years to build a reputation and five minutes to ruin it. If you think about that, you'll do things differently."* - Warren Buffett

[@staticx1324]

It only takes one tree to make A thousand matches Only takes one match to burn A thousand trees A thousand trees

[@theawesomeali8834]

yep, you always gotta be careful with your actions

[@wil7173]

This right here is why I'm honestly not sure anything they try to do will be enough to really fix it. It'll never be the same.

[@pewpin1039]

Linus was properly ruining his reputation for a while. Lost a lot of respect from me when he called people using addblock pirates and thiefs. Meanwhile his videos have ads + double sponsor slots + his own plugs. Some are more ads than actual content.

[@theawesomeali8834]

@@pewpin1039 everyone use Adblock, what kind of claim is that? it sounds ridiculous

[@funy0n583]

you'd think a company that has been on youtube for so long would know how to make a proper apology video

[@mehowme]

What even is "a proper apology video"?

[@brookerobertson2951]

At least play the ukulele fs 😒

[@brookerobertson2951]

I will accept apology when he plays the ukulele

[@AllyHollic]

Wtf are they apologizing for?!

[@brookerobertson2951]

@@AllyHollic because Linus is not playing the ukulele.. !!!

[@andrewwelch8496]

This felt like an intervention from LTT management to Linus

[@plushquasar653]

That is why they have a CEO.

[@dominickborrego2393]

Wait until they respond to Madison's accusations

[@Kingstoncollege7]

Wait, what happened?@@dominickborrego2393

[@ialwi4262]

More like a sarcastic joke

[@trp.715]

Yeah, definitely felt like the adults had to get involved.

[@Bitshift1125]

Is it just me, or is Luke the only one who still seems to be down to earth? I've been thinking this for a while, but watching this video and recent WAN shows kind of push him out of the crowd. He's always genuine and still has all the integrity in the world, and you can watch him react to Linus' bad takes in real time with that kind of deer in the headlights look and try to backpedal because he doesn't agree.

[@OwenPrescott]

Honestly you can't really make these kind of judgements based on videos or even the longer format livestreams.

[@BillyBob-oi9kl]

I think Yvonne is too. Linus said it in another video that without her none of this would have been possible, and this video is a perfect example of it. It really does seem like the new CEO, Yvonne and Luke are the ones that have to be the adults in the company.

[@sid6645]

Hard to tell when they could really only say 1 thing about everything thats going on. We'll get to know at the end of all of this, when we have the most information.

[@turtleh]

Yea he definitely had that look of extreme discomfort

[@mradamdavies]

When watching/listening to WAN show, Luke often has valuable input on random stuff that is shot down or insulted for dumb reasons. I like Luke.

[@valiokeys]

To be honest, I prefer less frequent, but more thoroughly tested and unbiased content, than the opposite as it was for the most part until now. Give the team more time.

[@benderrodriguez4107]

And no s$ual harassment.

[@NoName-kx3of]

@@benderrodriguez4107 What are you talking about??

[@クリス-p2k]

you dont understand thats not profitable when you have 100 staff. obviously thats the real issue but w/e.

[@crayoneater_1699]

@@NoName-kx3of supposedly Madison, a previous employee, put out allegations about how the working conditions were as this went down.

[@valiokeys]

@@benderrodriguez4107 Did I missed something?

[@z1mt0n1x2]

usually when someone wants to apologize for something they speak from their hearts, they look like mark zuckerberg while reading from their scripts.

[@13434O_]

no shit, they have to think and write what they want to address and talk about

[@AzureOnyxscore]

Out of all the things Linus can drop, I wasn't expecting him to drop the company's credibility

[@charlconradie4935]

LOL

[@Dark.Syndicate]

such reused comments. i've seen this below hardware unboxed's video. not to mention the many other copy pasta comments without shame.

[@Dark.Syndicate]

this is copy paste. made under hub's video too.@@charlconradie4935

[@jacksobrooks]

@@Maximus20778 The internet is full of children both young and old.

[@hircine92h]

true lol

[@PepsiManX360]

“Companies are NOT your friends” - Linus

[@MrCarlosj0]

Ans now a word from our sponsor! ~Also Linus

[@starkistuna]

Tust Him Bruh!

[@Dorraj]

There's a lot of Linus quotes that he's utterly and completely gone back on

[@Runefrag]

Yeah, they're padding scapegoats after you (the CEO) tries to gaslight both his audience and other professionals.

[@hansdoreen]

@@MrCarlosj0 He meant it. "Not your friends, but my friends".

[@PeterPing]

"Yeah, yeah, I'm sorry - but you know who isn't sorry? Our sponsor!" - Linus from Linus PR Disasters Tips

[@Luke.Skywodka]

Omg thanks for the laugh!

[@zt9915]

And your expertise is?

[@makavelismith]

I thought it was a pretty good joke though.

[@wyzin5865]

then there is a lot of ppl who are like me i dont give a shit and this just isnt that big of a deal @@blitzwing1

[@yeet1337]

lmaoo

[@loki.odinson]

Remember when Linus Tech Tips actually told the truth, had integrity, and didn't auction off another business's prototypes for a quick buck?

[@DeepFriedUranium]

remember when people actually knew what an apology video actually is.

[@loki.odinson]

@@DeepFriedUranium If you are saying this was an apology, then you obviously aren't clear on everything they have said and done and never taken ownership of.

[@DeepFriedUranium]

well if anyone was paying attention you would know that they sold a prototype which you think im an idiot. @@loki.odinson

[@thelingletingle]

Colton just casually running half the company structure

[@jerrywong9379]

despite being fired at least once everyday

[@lwizzit]

The cream rises to the top in any organization. He’s likely overburdened and needs to delegate more.

[@jfh2112]

Not HR, apparently

[@stratonarrow]

@@lwizzitehhh, I've seen many examples of that not being true. The peter principal is a real thing.

[@rve420]

Slumlords enjoy the power.

[@brando3342]

I see the new CEO actually hit that giant red “DAMAGE CONTROL” button on his desk 😂

[@ιθκ-κ4ο]

yeah, this is so blatantly corpo damage control, fucking ridiculous WHAT THE FUCK, MERCH PROMO IN AN APOLOGY?

[@gingaming_gg]

Bro he needed too. That got soooo bad soooo fast.

[@spartan8705]

A good captain gets all hands on deck to stop the ship from sinking first, then you start holding court-martials to determine why it nearly went under

[@vffa]

@@ιθκ-κ4ο I mean, should he just sxtand there and watch the fire burn? He did the right thing and the Video isnt just corpo speak. It just not the unprofessional garage indie type video some might expect.

[@jesperhammarlund300]

So f-ing true and its capitalism at its best(worst?)

[@quantumflightsims3714]

CEO does not blink, not once. His AI needs dynamic movement added.

[@mattking68]

He also talks in code. I got something about him only being in the job six weeks and then the rest of it glitched out.

[@timmypowers5926]

Right like these people don't seem like they know what they are talking about they just know dollars which is fine but why even make the video

[@firewiss]

He blinks around 20:00, I guess the rest is erased by the editing.

[@josephkim007]

LOL i didn't notice until i read your comment, but after reading, i can't unsee it LOL hahahha literally did not blink until 10:28/29.

[@ricksteveseurope8136]

You can see his eyes move side to side as he reads a script

[@bradleyroissetter6796]

That first guy didn't blink once

[@james2042]

14:05 I've seen luke multiple times on the wan show being the voice of reason and having the correct answer, and linus instantly overtaking the conversation and shutting luke down.

[@d0sk3y]

… which is something you NEVER do in public, to a member of your own team. Ever. It’s a basic principle. You either stop the broadcast, or shut up about it until AFTER.

[@mdavid2822]

Happens so much it is cringe.

[@james2042]

@d0sk3y it's why I stopped watching it. The Wan show has become Linus having a conversation with himself and Luke being a face to satisfy the 2 man talkshow setting

[@ShrikeCult]

Naturally he does that all the time cause he is no 1 and Luke isn't and when he does what you describe (which i see it too) he reminds Luke that he is the top dog and Luke is the assistant who should be thankful and loyal at the honor of appearing with the no 1!

[@PunkrockNoir-ss2pq]

Linus is a narcissist

[@verifiedactualgamer]

I don't see Luke as half of the team that brought you trust me bro. I see him as the voice of reason in that room that went ignored by the company owner.

[@kloaf1131]

Ya I think he's taking blame to reduce pressure on Linus who's forum post and actual section in this video feels like he doesn't care at all and feels like a victim talking through pr rep

[@guzzlegum9247]

Luke is going to do whatever makes Linus and the company look best

[@lexiswired]

Hmmm Luke Tech Tips.....hmmm

[@POLESTAR757]

@@guzzlegum9247 very true, i think he does it too much tbh though

[@holdenhodgdon3756]

​@@kloaf1131 Yvonne sounded like she was choking back tears, while Linus kept bitching about being attacked ... IMO the only effective way forward would be to put him on indefinite hiatus for a least a year (any rational company that had to answer to investors would have fired him yesterday).

[@V3lo8]

It's the basic Iron Triangle. Things can be done fast, cheap, or good. You pick two. I'm a supporter, but labs is the one area where good(or in their case detailed/thorough) can't be compromised. You guys should also make amends with Steve. I'm not sure how close he and Linus ever were personally, but someone being honest, fair, and pulling you back from sacrificing your values is something you often only find in a good friend.

[@HarryL2020]

A good friend would have at least tried contacting them first to understand the situation, instead he launched a smear campaign out of what I assume is jealous.

[@filiperrios]

I would go as far as bring him in the WAN for an honest open discussion. There were other motivations behind his video, but he called out important issues that need to be addressed with seriousness.

[@THEpicND]

Apologize to steve for what exactly? Steve just reported the issue

[@lucakrokrowinkel9576]

I think Steve pretty much implied he and some others had been warning Linus and telling him about these issues for a decent amount of time.

[@Josheva42]

Steve should've been mentioned in this video. "Thank you for holding us accountable" doesn't mean much when you refuse to name who's doing it. GN handled this professionally and Linus accused them of bad journalistic integrity. That should've been part of this apology. Remember that Steve was the first one to alert Linus about the channel hijack a few months back.

[@RirtyDascal]

8:13 Nah man... Someone definitely *did not* need to say it. What a joke these channels have become. I've been a subscriber to nearly every Linus Media channel since fairly early on, but I can't stick around any longer after not hearing a peep about what happened with Madison, and so many of the issues addressed in this video are still a problem. I wanted to forgive, but you guys haven't made good on your word. The whole Linus Media team, and it's viewers, deserve better.

[@studymed_philo]

I really don’t like when companies make an apology video and they don’t describe what has happened exactly. I think part of taking accountability is making your mistake known loud and clear. I could mot figure out exactly what is the backlash against watching this whole video…

[@elemenopi4827]

Interesting take. Only watch a small portion of the video.

[@oatstraw]

hungry hungry knight

[@Schnapsbrennor]

Didn't you listen? They're telling you how the mistakes happened...

[@indiaujla]

I don't know why this video was created. A bit of background on the events leading up to creating this video wouldn't be a bad thing.@@Schnapsbrennor

[@SlyNine]

Maybe they don't agree with what you think happened. It's not like we know for sure

[@EVLP98]

Quality over quantity is key. Remember that your review videos can make or break small companies. You owe it to your audience to make sure that videos you put out are accurate. Hopefully this setback will give you guys the opportunity to reevaluate, and to set up a proper corporate structure.

[@lmperioz]

So true, it can be upsetting when they have one guy review a product for 15 minutes, (short circuit) then dismiss it as garbage/tell you not to buy it, like it's nothing, and they just go on about their day. they just ruined a company and don't give it a second thought.

[@dannygonsalez27]

Exactlyyyyyy....i said the same thing and sone follower just keeps bashing me for that opinion. Uts a million dollar company...with a lot oc influence....they must be sued....

[@TheKeKApex]

they want to make money not good content

[@ljfran2383]

Let's not get distracted from the real issue and the real solution. This is all Colton's fault, and he needs to go.

[@Schule04]

@@lmperioz They don't care if the company doesn't also pay them a lot of money, if it does then they will praise the product and not mention the issues

[@jimjamsam3482]

Tarren is like the school principal that only comes to assemblys when a teacher dies

[@MorenajeRD]

😂

[@allanpauldeinla5543]

HAHAHA you nailed it

[@minemaster4321]

This is an incredible comparison

[@nuclearpcs2139]

AMEN

[@aj.arunkumar]

didn't he leave the company?

[@iloveyoushima]

You’re apology for the Billet Labs situation wasn’t good enough.

[@haxie4516]

Well that's interesting, Billet Labs certainly thought it was.

[@RetroTekGuyAU]

Good enough for you and good enough for who it was intended for are two different things.

[@Garrettdx1988]

All I ask for as a viewer is a healthier work environment for the employees Edit: also Luke absolutely doesn't need to apologize, he's always the voice of reason on the WAN show lol

[@keech100]

I honestly think they added him to include a friendly face. He isnt perfect but as you say he is the voice of reason on WAN

[@ZenAdm1n_]

He may need to apologize for enabling the whole operation. And laughing too hard at Linus' bad humor.

[@nathangoddard8115]

You can see how uncomfortable he is in so many videos and when he does speak his mind to try disagree with Linus it with kid gloves.

[@TheEDFLegacy]

​@@nathangoddard8115From the way Linus acts, it's justified.

[@Desire4Sound]

Linus is heavily overrated. Do you remember the times he was just repeating the manuals? Hilarious...

[@laeven_]

Love how Linus has always used the term "! you're a multi-billion/trillion dollar company, how is it even possible than you can't do x or y". So in his own words, LMG! you're a multi million dollar company, how is it even possible that you manage to screw up tests this bad?

[@hdpb]

Congratulations Linus. You are now a "real company". In MKBHD own words, "is this what you really wanted?"

[@ToddKing]

The fact that they monetized a supposed apology video plus mentions of their store and screwdriver tells you more than enough about LMG.

[@XzeroR3]

Why does this video feel like some mandatory training you have to watch at work?

[@jonathanzuluaga4920]

Yes!

[@hiddendrifts]

bc it's dry [lacks personality] and full of forced attempts at humor. probably

[@Illphella]

Scripted imo.. i didn't feel any feeling's just felt like this was a reaction to def-con 5, with that said i hope this was genuine.

[@canadianwildlifeservice8883]

You don't understand how it works? When you are a hardware reviewer and you become a whilstleblower of shady corporate industry practices and go against the status quo, you get erased and replaced by a deepfake CEO.

[@hiddendrifts]

@@Illphella this prolly was scripted... mostly. i doubt they would've approved linus getting emotional again and jeopardizing their apology

[@squidikka]

I'm honestly shocked he didn't have all of them sing an apology song with a ukulele.

[@trippymartian8847]

Underrated comment😂

[@blad...]

@@trippymartian8847 Certainly the funniest so far, lmao!

[@IdkMyName-v1t]

Bro that's serious

[@snoopii11]

Someone made him sing an AI version

[@shayguy]

W comment

[@Deltarious]

I mean it was wonderful to get an update from Luke but he's not only so far removed the team for it not to be a factor he's also been the *primary* public pushback against a lot of the things I disagreed with especially on WAN Show, if anything he's been the opposite of a problem and has made things better than they could have been. Honestly speaking the direction that Luke naturally follows is the one I wish the entirety of LMG would often go

[@silikeite]

As much as I'd say Luke would fill the CVO role way better than Linus here, there are clearly waaaay too many systemic issues in place here and I don't think he's gonna sign up for that. Then again, the man does love his crises but this is definitely on another level.

[@Llama_charmer]

Yeah man luke is a real one.@@silikeite

[@ianspy1]

Linus and Luke balance each other very well. I often dont watch all LTT episodes (I am not really intrested in reviews. More the tech you just dont see every day. Be it cheap wish laptops or some specific enterprise thing). But ! Wan show has been something I will always watch. Even if its 2 weeks old. Love the duo !

[@Hybris51129]

With Luke focused on Floatplane it does feel like Linus has lost a counterweight that others like Alex can't quite fill.

[@kgoodfarms]

Luke is a clear mvp to the team

[@ConspiraGoose]

Community fact checking? No.... No no no... It's not down to us to make sure your reporting of information on products is correct. That falls to "You".

[@m4nt1c0r3s]

yeah we are a 100 million dollar company with multi million dollar testing lab equipment but we cant afford to hire fact checkers and proof readers, so we going to crowd(out)source it.

[@Desbo]

Exactly. They put a lot of emphasis on frameworks for the community to do their work, so that even the most analytical oriented community member isn’t disappointed. LOL to me they are saying “You fix it, Nerd!” Terrible IMHO

[@icecreamjunkie6790]

That's like a journalist publishing an article saying that it's up to us to check all the facts. Like no, that's YOUR job.

[@DeanRockne]

As someone who works in video for a highly regulated industry, hiring professional dedicated proofreaders is invaluable. They catch so many little errors and ask valuable questions.

[@Derpuwolf]

This! Please!

[@CarlDoesStuff]

LTT is showing they are an entertainment channel, not really a tech one even though the word is in their name. Real tech has QC, this is entertainment. Their metric is not accuracy but clicks, views and sponsorships.

[@Tomori32]

Underrated comment

[@Jazzglenn]

@@CarlDoesStuff ...so Basically. LTT **goes brrrrr** = Sponsors **goes brrrrr**

[@J.Wick.]

Absolutely. Peer reviews from other smes as well, usually before the proofread process would help as well.

[@t.yop9]

I feel really bad for Luke. Every time he's on the WAN show you can hear him trying to be the voice of reason but he sounds scared to actually challenge Linus once Linus puts his foot down. At the end of the day Linus runs the show, it's his company, and as much as Luke is trusted, he can't actually influence Linus push comes to shove.

[@UsernameInvalid48]

I feel for Luke as well. Crazy to be in his situation from the start and seeing this all come to a head.

[@SeraphPatrick]

I agree, he’s absolutely terrified. I wonder why?

[@ashadowintime7305]

haha it's something that bothered me so much. with the billet lab issue it was so painful how Luke was trying to voice his opinion going against linus. it felt like his life was at stake

[@SyrupWizard]

and he shouldn't HAVE to.

[@Edouard16]

The whole LMG team looks and sounds terrified of Linus.

[@lissenden1]

If part of the labs transparency plan is to put part of the process behind a pay wall on float plane it isn't transparency, it's just content.

[@buttkickingkid]

Yeah that's the worst part of this video

[@obie224]

and that's what linus is REALLY about. CONTENT. KEEP MAKING MORE.

[@danihall8396]

Yeah I made that same comment. "oh hey guys, here's how we're going to fix everything. But you have to pay us to see it"? Between that and the LTT Store/screwdriver plug....

[@mcalhoun73]

Thank You. This was one of the points I was going to post here.

[@CapacitorCapacity]

Gary said they would be publishing living guidelines publicly.

[@Offtheheazy]

Jesus I watched the video and the overactions are blown way out of porportion. They took accountability and said they would work on improving things what else do you guys want? Literally have linus roll into a pit of tar and then feather and beat him?

[@noenken]

I honestly believe Steve putting LTT on the spot like he did will end up to be a very good thing in the long run. And I really hope Linus will be able to see it that way at some point as well. I will continue watching both.

[@stevenb891]

Agreed! A good friend will hold you accountable!

[@EXG21]

And hopefully, if Madison is correct, even an ounce, it also helps get some crap off of her shoulders so she can also move on, peacefully.

[@CozyMatthew]

absolutely, they were running too fast and shit hits the fan, someone's gotta call out ltt before it hits a brick wall next that could lead to more detrimental consequences, holding one another accountable is important especially when one has gotten so big

[@JGnLAU8OAWF6]

@@stevenb891 he could have reach out though. Appears a bit too "trigger happy" both in this and backpack warranty videos.

[@Drunken_Horse]

​@stevenb891 a good friend has a quiet word or at least gets your side of the story before airing your dirty laundry to the world. 98% of what Steve said was correct but it wasn't just constructive criticism a lot of it was a hidden attack on Labs, he said staff weren't experienced enough then critcised the appoint of the 2 guys with decades of experience in the industry for having worked in the industry (let's ignore that Steve worked for Dell eh?). It was salty and I think he is seriously worried if Labs can provide testing on a scale ge can't compete with while having the entertainment value of LMG then his channel is at major risk

[@Dalec81]

7-8 videos instead of 15 a week is a much better pace to set. The other channels can keep their pace, but I think everyone has been exhausted and on edge and it shows.

[@tXJwu005JORffQs30mQKJRnT]

I think it's 25

[@markpeters6430]

I think a video every 2 days should still be reasonable while giving the production team a little more time to work on things.

[@soundman447]

They have like 20+ editors and plenty of on screen talent other than Linus so 25 videos a week should be easily doable.

[@potatorigs2155]

they could reduce by 25% and double check instead of single check for error and when errors slip out suspend the video and reupload with everything fixed instead of a pin in the comments

[@recon12803]

@@soundman447 except its not because of the inaccuracies and testiments from the staff that are on video from GN videos showing it and you can tell that they are getting burnt out from constant rigid deadlines compared to taking more time to make better quality. quality over quantity has always been the tried and true

[@killer3po]

Out of all of the things Linus drops, I never would have expected it to be his KZbin channel

[@Deciheximal]

"Taking a break" is a common strategy to take the heat off. That's all it is.

[@calebsmith5550]

Good thing they aren't. Just putting it on pause. 1:55

[@mattfisher1916]

Got em

[@johnelway76]

can you explain what happened?

[@lynndeville]

No, it's worse... Linus, quite frankly, dropped the ball - he destroyed singlehandedly a decade of good standing in the community, all because of personal feelings and thick-headedness

[@absolutmo]

HEY LINUS WHAT HAPPENED TO THE BILLET LABS MONOBLOCK??????

[@DeadSlugg]

All I'm going to say regarding this debacle is that I used to watch every LTT video from beginning to end when they came out. Recently, there are so many videos coming out every day that I barely watch them at all and occasionally I will watch about 1/3rd. As the age old saying goes: Quality over Quantity. I hope this starts to make them realise that the reason we loved LTT was because it was entertaining, resourceful, and quality content. Now it's just content. Lots and lots of content

[@bradenmcg]

I think much of that is because KZbin pays on views, and the more content you have, the easier it is to show up in the suggested list and thus the more views you get. Plus, the more videos they put out that are "sponsored" privately, the more money they get from that as well. Slowing down their output almost certainly leads to lower revenue, which is a problem when you employ as many people as they do now.

[@MeneIwen]

My watch history and red bars under videos says it all : I watch now 1/10th on video releases. That's facts, not bias. It's just too much releases. I always keep watching as high priority new important products like new CPUs, GPUs, ect, but videos that are more fun like "I bought my dream car" are full skipped cause there's just too much to consume and I have to make choices. If any LTT staff read this comment under comment by any chance, here's my reality.

[@moritzpirk610]

Same here

[@MrCroky123]

I only watched ltt videos. The other channels and stuff like afap or wan show does not interest me at all.

[@christianrottler]

Well said 👍

[@Miniplev]

It’s such a hilarious happenstance that years of WAN show of ripping into cringey corporate communications and apologies and then they release this. Think this is a huge marker that LTT is now very much a corporation and think we’ve all been a bit guilty treating them as a KZbinr

[@conker42]

I wanted to write something similar. Despite the LTT people themselves (probably) being sincere, this whole video just feels totally corporate and they can't hide that anymore ... And tbh the content in the last years indeed had less and less actual information and value in it, just more light entertainment and goofing around. Anyway, mad props for Steve and GN, he really earned even more respect now for dealing with this situation in such a calm way.

[@stevencross8937]

when you employ as many people as he does, you kind of automatically become a corporation even if you didn't intend to become one.

[@OldManBadly]

The real killing point here is that this video was shot, edited, and apparently fact checked all in less than 24 hours. Since fast turn around is part of their problem, I find the video to be hilarious in many ways. Heavily scripted, the new CEO in particular isn't use to reading from cue cars or teleprompter type things, he is having difficulties with it. That Linus himself spends much of his segment blaming others and making excuses isn't helping here. It is the ultimate corporate "trying to get ahead of the story" move. it's so obvious and so badly done.

[@_sneer_]

@@conker42 yeah, this vid is heavy of corpo lingo and light on sincerity from the CEO, Linus, his wife and Luke. The guy that plugged their merch store should be only relegated to maybe cleaner duty, it was so cringy. Not all of them are lying fucks though.

[@PuchacerRacer09]

@@conker42 I mean, LMG or Linus never hide the fact that they were now a corporate and that they are not "your typical mom's garage youtuber" anymore But they always had that conection between their viewers of him being just a youtuber doing cool tech stuff, but now with the labs thing and a lot of mismanagements that had happened, they need to be accountable of their imperfections.

[@existentialselkath1264]

This was never about drama, or cancelling LMG, or anything like that. There was a problem that needed to be addressed and we all want to see LMG improve and provide content we can rely on. If LMG is willing to accept feedback professionally and truly improves, I think everyone is going to be happy

[@Astelch]

been waiting linus since like 2012 wishing the company turn over a new leaf. Maybe they have too much employees iunno.

[@bryansuh1985]

That and also... You know. Not selling *ahem* auctioning someone elses property lol

[@Maitreya3001]

This.

[@krgaming3738]

the video hasent even been out long enough for you to finish it tf watch it first lol

[@98SE]

Yeah I've been watching LMG since 2012 and I hope they can recover from this, I would be happy if that meant way less uploads every week with much better quality content.

[@thatgreypain]

Mate this is the most corporate message a tech channel ever created!

[@biro3000]

Few years ago I subscribed to a goofball in socks and sandals who did tech reviews with an edgy humor, fast forward to today i am watching a corporate "sorry for spilling oil into the Atlantic" apology video on the same channel. What a time to be alive.

[@ghost-user559]

It’s actually completely crazy Linus couldn’t just simply apologize like a man and say “my bad”. They had to lose hundreds of thousands of dollars and tens of thousands of subscribers just to make a massive infomercial with Linus making a several minute non apology. It’s actually amazing

[@fefifochizzle]

Haha that's what I was thinking. This is the most pre-scripted, carefully combed over, apology to protect them and it's clear that they don't feel genuinely serious about issues at hand

[@rossallen5121]

@@fefifochizzle I think Luke feels genuinely embarrassed

[@Kringlord97]

@@fefifochizzleif it was “perfectly combed over” Linus wouldn’t have appeared or been allowed to get emotional

[@andrewglen3940]

Yeah i totally got south park bp apology video vibes from this

[@amara139]

Luke isn't just the best thing to happen to LTT, but probably the best thing to happen to Linus IRL. Wish you all the best. Recognize and embrace your faults. But learn from your mistakes and honestly try to fix the problems. Linus has a lot of dog in him. It's what made him a success. But sometimes he doesn't have to bite at all threats real and/or imagined.

[@andyl2852]

Chief Vision Officer: “well I didn’t see this coming” 🤷🏻‍♂️ Luke: (intensifying)

[@buggerlugz6753]

Chief Victim Officer...more like.

[@spyrexo9335]

HAHAHAHAHA @@buggerlugz6753

[@tangflx]

@@buggerlugz6753 ahahaha lol

[@gachagamer536]

​@@buggerlugz6753ooof

[@sentrasersr20det]

Linus needs his vision checked.

[@jordannyc2769]

I always admired Linus’ good taste for sweaters and shoes

[@massivemancomputers]

Good on GN for helping maintain a high standard for even the biggest Tech Channels.

[@the_tiny_Rambo]

More like forcing them to do so

[@callthatwhatyouwant]

​@@the_tiny_Rambowhich in this case was completely warranted, as you can see in this video if you watched it completely

[@JimJik]

@@the_tiny_Rambo yep he also went into this subject a couple videos ago too. false data and misrepresentation makes his and everyone else's jobs harder.

[@iHARTZwatrmelon]

Can someone explain what all this is about I’m totally out of the loop😅

[@ThatOneGuy7550]

They still aren't addressing the Madison situation lol

[@obeals]

“To be clear, we didn’t sell the prototype, we [sold the prototype].”

[@Stalthdan]

"Hey, at least it's not just rotting on a shelf! [Because your product sucks and no one will use it 😉]"

[@tomlxyz]

It's basically "we didn't sell it at a predetermined price"

[@Tech875O]

It wasn't sold. It was auctioned. 😂

[@obeals]

@@Tech875O "We didn't sell it, we gave it away in exchange for money."

[@Tech875O]

@@obeals 🤣

[@TinSVM]

The CEO not blinking once scares the crap out of me.

[@eliasl332]

I didn't notice. Maybe it's a deep fake.

[@Lansolot]

He sounded so natural and caring, I can tell he has our best interest in mind and isn't swallowing down every word linus fed to him on some teleprompter to keep his job.

[@buggerlugz6753]

DON'T LOOK BEHIND THE CURTAIN!!!

[@Xperto_]

good goym@@Lansolot

[@Django45]

also compared to others, it felt like a vacant gaze. I know he was reading the teleprompter (judging by how his eyes darted left and right slightly), but i felt he was not talking to us but at us while looking beyond us, gave me a bit of a creepy/cold feeling. Maybe it is just me 🤷‍♀

[@unspecialist]

Nooooo, the person who creates graphic layouts or anything visual should never be the one responsible for quality control, that’s a producer role, not an editor role.

[@_marlene]

Lol yeah I thought the same thing, 1 disconnected graffix person fact checking every single video AND doing graphic design sounds like an ass backwards way to structure it

[@kobe5952]

There should definitely be a dedicated QC guy or two

[@kartoffelbrei8090]

now we will learn how to program a box plot

[@robingphillips]

its a post supervisor and QC department role. Im guessing they dont have a QC department or QC team, which is insane

[@tychovw]

They're not designing the graphs or anything, they're just putting the data in and checking if that data is correct.