What Happened to Customer Service

[@myrarucker7953]

I understand unexpected death all too well. My mom passed in my arms in the motel room the morning after my first marriage. (I was just 22) Then my second husband father of my 3 children at the time (ages 8,11,18) was killed due to a job related accident. ((1994) so I do understand sudden death and all that entails! At 75 now I can tell you,in love, allow yourself plenty of time to grieve. Please know that you have so many people who love and appreciate you all around the world. You are such a dear person. ❤

[@MyDjturner]

Here Here

[@cathygrant6838]

Wish we could all reach out and give you a hug. As a healthcare person, i have found so many people just want to be heard and then hugged, and I see it has helped make their day just a little better.

[@DeanneClinton]

Same, Cathy!

[@cindygranahan8006]

Sincerest sympathy for your loss.Everything you said is correct. If businesses don't start trading customers with kindness and respect, they won't have loyal customers, and one day, they won't have a business. I don't know if you have ever heard of Chick-fil-A and the founder, Truitt Cathy, but if all companies were trained to give that level of customer service consistently. the world would be a better place. Viking Cruise lines treated us like royalty. I would highly recommend them and look forward to another adventure with Viking. Prayers and hugs from Cindy. ❤😢 Never stop creating!! You are beyond AWESOME!!❤❤❤

[@DorothyBoran]

So sorry for your loss. Pet you dog and make something beautiful. You are a gem.❤

[@donnalynpompper4308]

So sorry for your loss, Ceri. I can’t believe you’ve been maintaining your YT videos and posts. As for your rant, a friend and I have been saying the exact same things.

[@CeriGriffiths]

Donna my KZbin routine has been one of the things that’s helped me get through each day.

[@brendaclark2703]

Hello,dear Ceri, my sincere condolences for you. 🙏 I pray for comfort, and healing in Jesus name. Customer service has fallen in the toilet. I always appreciate a good morning or afternoon, then yes, let me be unless I need help with something. I’ve left places when I’ve been ignored, especially in a restaurant. I took customer service trading and loved it! It’s just common sense in any business. Unfortunately that is not a thing anymore. Thank you dear man for sharing, big hugs for you. Have a blessed day 🙏💙

[@elizabethglenbentley7882]

My sincere condolences, Ceri, on the loss of your sister. I had no idea. I'm so sorry for all the "rig marol" you've gone through recently 💔 I agree with you, 💯 per cent, about the ongoing lack of customer service. It's no different all around the world, apart from exceptional cases. It all starts in the home! What people don't learn in the home can not be practised out in the world. However, I feel that there is a big responsibility on all management to know "how" to train staff and follow up with their vigilance. This appears to be non-existent, consequently causing stress for us all! I'm a total believer in "excellence" regarding customer service! There is no other replacement for care to detail! My heartfelt thoughts are with you as you navigate through this trauma. Welcome friends to be by your side along the way. Denmark.

[@jenniferscott7203]

I'm so very sorry for your loss Ceri.

[@tatianar1313]

Ceri, I'm so sorry for the loss of your sister. My mother passed recently and I understand how hard this is to get through. Please know we are thinking of you and praying for you. As far as customer service, I understand exactly what you are describing. The phone run-around was not so bad before they had you entering in your digital preferences, when they wanted your voice responses. I used to answer every question with "cumquat". Finally the system would tell me that they were unable to understand my request and that they were going to transfer me to an operator. Thank you very much! That's all I wanted in the first place! Please take care of yourself, Ceri! ❤❤❤

[@ernavanasselt2678]

So sorry for you loss, Ceri. I understand your frustration and anger and am very sorry you had to go through this at this difficult time. Much strength and love to you.❤🫂

[@monicaallmond2606]

Same here in the US! I'm in ATL,GA! I am amazed how when I am at the cash register at a grocery store---the cashier doesn't even speak or talk to you! I am over 65 and I can't believe how rude people are today! Sad. Sorry to hear of your loss---pray you are able to get all of your business completed.

[@sandikalin636]

Oh Ceri, there are no words to make the pain go away that you are feeling. 💔. My daughter passed away 6 years ago unexpectedly. The loss has affected all of us greatly every day. She was my best friend and a joy to all. She was 48. I’m amazed that you’ve been providing us with videos for the last two months. But, I also know our art is our therapy. I totally agree with you about customer service. Holy 💩,. What has happened. I worked in the service industry all of my life, I’m appalled at what’s happening. I, like you, will not give my money to businesses that don’t treat me with respect. When I’m being checked out by a cashier that won’t acknowledge me I ask “ are you having a bad day” ? Mostly to make a point. Sending you a gentle hug., 😘😘

[@denisewoodward9679]

I’m so sorry to hear of the passing of your sister. Please take care of yourself in this difficult time. You’re such a good man, I understand your frustration with service; it seems we used to have social standards that just aren’t adhered to anymore.

[@LindaK-z6i]

Hi Ceri, everything you said is right on! When I went through the grieving period, trying to make all those phone calls, getting so nervous, trying to keep it together, answering all the many questions to the best of my ability in my fragile state of mind. I decided to only make 1 call a day and say to myself ..well I got 1 thing accomplished. It did help me ..cause trying to do more than 1 call going thru all the phone selections etc, made me a nervous wreck! Hang in there and so sorry to hear about your sister.

[@reetaholmes623]

I agree with you about customer service and it is especially heightened when we are in need of a resource. My condolences to you regarding your sister. Art and nature will be food for your creative soul. Sending love and light your way~

[@cheryllasich9467]

I am sorry that your sister passed and the hurt that you're stuck with. I really hope that sooner rather than later you will find a place of peace as you continue livin'. And I really hope someone besides the cruise company shows you compassion and quality customer service. . .

[@jackiehall1953]

Customer service has went down the sewer. Talking to a computer gets my blood pressure through the roof. I agree with you 100%.

[@wendypender7029]

Ceri, I am so very sorry for the loss of your sister. My mother’s passing was very unexpected as well. I know all you are going through. My thoughts & prayers are with you! ❤

I found myself nodding my head in agreement with you. This could be used for customer service training. I once went to a restaurant with exceptional customer service that made the whole experience memorable. I never paid it much attention before but we get so used to the now average customer service. But I like your voting with your feet. With experiencing sudden death and legal matters, well I found it was the unexpected little tangles that shake you up, like how many times can one company request a copy of the death certificate. Or the unsympathetic pen pusher who drives you insane and isn’t happy until tears appear at the corner of your eyes and you just agree to everything. Sometimes being right isn’t worth fighting for. That unbearable loss means that you had the luxury of love for however long and you will have that feeling to remember. That is how we cherish them. Your sister must have been amazing and I am sorry you have lost her presence in your life. My heart goes out to you

[@fundraisingmom2018]

I’m so sorry for your loss! Loss is never easy and an unexpected loss is even more painful and devastating. Lots of love to you!

[@gailorsted251]

I’m so sorry for your loss. Customer service….you have taken the words out of my mouth.

[@sagreen5182]

So very sorry for your loss, Ceri. Thank you for being a bright and safe spot for us to visit. May your days become easier as you navigate this period. X

[@carolrayk]

Good morning Ceri...we can totally relate! The same issues occur here big time. It's not that we're getting older, it's that we just don't tolerate poor customer service in any transaction. When we're spending our time and/or money we should expect good service in return.. Speak up everybody, demand decent service. Collectively you can make the change.

[@dianesouza2732]

Dear Ceri , I am so sorry to hear about the loss of your sister. You bring so much joy to your KZbin family. Please let us comfort you in any way we can during this difficult time. Sending love, prayer and a great big hug all the way from Arkansas, US. ❤🙏❤

[@patriciablank597]

Ceri, my heart breaks for you and the loss of your sister. I know how hard it is to suddenly and unexpectedly lose a beloved sibling--and then be rushed through a nightmarish aftermath of legal wrangling! Dealing with poor customer service is never fun but it is especially difficult during this period. I share your frustration with how customer service seems to have gone downhill in recent years. You are spot-on in your approach to offenders and should report. Also, I believe in recognizing great customer service--those who go above and beyond should also be recognized. Much love to you in your time of grieving.

[@LynsAlteredArts]

I’m so sorry for your loss Ceri. A sudden loss is different than an expected one, not better, not worse just different and less planning financially and emotionally has gone into it.

[@marianneb.7112]

I'm so sorry, Ceri. My heart aches for you. I'll be praying that Jesus will comfort you with happy memories, as well as a steady supply of kind, competent people with whom to conduct business. You are not alone. 💙🙏

[@penelopepemberton]

Many condolences Ceri, so sorry to hear of your unexpected loss. Sending big hugs to you and Biscuit.

[@lesliedenton8081]

My heart goes out to you. I have lost a sister, son, and 2 nieces. It is so hard without having to deal with incompetence too. It amazes me how people want so much money for doing far less than I did when I was able to work.I used to love helping people, that was the fun part of my job! Take care and big hugs!

[@melodyg1204]

I’m so sorry for the loss of your sister. I recently lost my sister unexpectedly and it was no picnic. Sending hugs from the US. I’m 100% with you, I’ve often said customer service is dead. And when once in a while I get outstanding CS I tell everybody I know about it. I may write a book one day about all my appalling experiences.

[@annehutchins773]

Dear Ceri, so sorry for your loss. May your sister's memory be a blessing. And I know your dog has been easing your pain.

[@pamelamiller3287]

My sincere condolences. My heart goes out to you. Hugs and love to you. From Idaho State,USA❤❤❤

[@laurenvice5508]

Hi Ceri, been following you for a couple of years now, from South Africa, in PE, (Gqeberha). So very sorry to hear about your sister's passing. Life is so hard at times, I pray the Lord will comfort you and keep you able to continue as you are so valued and loved by many. I admire your courage to continue to look after us in the midst of this sad storm. We appreciate you. I can't believe how you can take something so ordinary and turn it into a beautiful work of art. My prayers and thoughts are with you.

[@lovingmyfamily]

I am so very sorry to hear of your great loss of your sister. You are in my thoughts and prayers. ❤ Totally agree with your feelings about customer service 100%!!! Usually on automated phone calls, as soon as there is a verbal prompt, I state " representative " repeatedly no matter what the prompt asks for, until the call is transferred to a human to speak with. Usually, it helps.

[@judymanuel227]

Dear Ceri, I am so very sorry for the loss of your sister. I know that has been traumatic and overwhelming for you. You will be in my prayers. As to your point about customer service, you are exactly right! The frustration and aggravation of trying to do business over the phone is beyond ridiculous. I hate it with every fiber of my being. Hopefully you will be able to resolve any further issues quickly and relatively painfully free. Take care and give yourself some grace.❤

[@jillspin9990]

Dear Ceri, sending you all my love and hope for healing and comfort. I’m so sorry that you lost your sister and are going through so many difficult circumstances. Thank you for sharing your art, passion, heart and soul with us! You’ve made a difference in my life and I appreciate you.

[@marinasmit6017]

Ceri, I'm so sorry for the loss of your sister. You're in my thoughts and prayers. 🙏🏻🙌🦋🌸

[@msmicaelkemp]

I am so sorry for your loss, Ceri. It's such a fragile time. My heart is with you.

[@sherryhumphries1801]

Oh,Ceri, bless your heart, I’m so sorry for your loss, I’m glad we were here for your discourse, I know what you are feeling and your displeasure for the loss of respect and consideration in public places. I live in a state where the norm is friendly and respectful sales and administrative assistance, but I know it’s not that way everywhere, and I understand the frustration of dealing with large corporations, their recordings, and lack of personal consideration. I’m sorry this has been such a difficult time for you, consider yourself hugged💗

[@salbacon5394]

Dear Ceri, I am so sorry to hear your sad news and am sending you a big compassionate hug (if you like hugs). I am also pained to hear all the difficulties you've had with all the arrangements/forms for things - absolutely awful, especially when you are going through so much. I hope things don't get any more overwhelming. Love to you and Biscuit xx

[@leanneriley5423]

takes time to heal Ceri. Losing someone is the hardest thing you ever have to do. It is not something that you know how long it will take for you to be ok. Every time it happens it will be different.

[@michellegray8540]

So sorry for your loss Ceri. I lost both my parents last year and I am sick of speaking to companies about them, they don’t get the grief and don’t really care. Sending hugs xx

[@lenapt3692]

So sorry for your loss Ceri! And for all the difficults you have to deal with in the middle of all grief. Big hug to you 😢

[@michelel3372]

Dear Ceri, I am so saddened and sorry for the loss of your dear sister. It's so hard to lose a loved one. And then to have to go through so much red tape, it's must be very overwhelming for you. I send you love and light. ❤ (Also, I agree with you about customer service, it seems it barely exists anymore.)

[@lorrainewilson2067]

Ceri....words will never cover your loss. You are a fantastic individual!! You have every right to comment about how difficult some businesses make life for no reason. With so many mixed races I have trouble understanding their accent and the speed that they actually speak. I hope your friends do what they can to support you at this time. Prayers of support for you as you cope with all the challenges that this society puts in your path. ❤️🙏🥰

[@jrive-stuart9608]

My heart goes out to you, dear Ceri, at this difficult and painful time. Keeping you in my thoughts. ❤ Janey xx

[@LisaOliverauthor]

Morning Ceri, sharing my cup of tea with you. I am so sorry for the loss of your sister - my heart breaks that not only do you have to deal with the emotional upheaval that would cause, but then that grief is compounded by the horrible hoops insurance companies and similar companies make you jump through. I am sending warm cyber hugs and I hope that things will improve for you over time.

[@NettieGentry-b1w]

Ceri, I am so sorry for your loss. I'm praying for you. I lost my oldest sister in a car accident many years ago and it devastated me. I miss her still. As far as customer service goes, I totally agree with you. I have dealt with many of the same kinds of situations. I expect common courtesy and that seems too much to ask anymore. I'm sorry that on top of your grief, you also have to navigate through so many business matters with very little compassion. May God bless you, Ceri.

[@rhondan5427]

I am so sorry for your loss. I went through some of the same things when my dad passed but the most frustrating thing was discontinuing his cell phone of all things. I fell apart in the store with the loud, can’t catch your breath, ugly cry and they finally worked with me-probably just wanted to get me out of there! I hope things level off for you. You need proper time to grieve. I am so sorry.

[@GLITTERandSKULLZ]

I'm so sorry for you loss. Thank you for continuing to give to all of us during your grief and all the things that go along with the death of a loved one. I'm a severe agoraphobic and have been in doors for 5 years. My anxiety and fears get the best of me at times and watching your videos bring me peace and calm. Please know you're in my heart and in my prayers. Much love and respect, Melyssa. ❤

[@cynthiabonds8626]

So sorry you lost your sister. I am guardian of a younger sister and turned myself inside out this year to legally remedy a mistake she made; when that calmed down her partner died…another 4 months of calls and paperwork. The struggle is universal.

[@robinhorasanian9667]

I'm so sorry to hear about your sister's passing. Sending you much sympathy. 💐

[@SlaysSlayer1]

I'm so sorry for your loss. I lost my last brother in June and the silence in our home is deafening. Please know that customer service in America isn't any better. When I notified doctors offices, the bank and others of my brothers death I was shocked by how many ended the conversation with a cheery have a nice day. His life insurance company was the first to say I'm sorry for your loss and I burst into tears. I told them I cried because I was grateful for their genuine kindness. I miss good customer service and human interaction as well. Hugs and prayers

[@debbiemaddock9509]

So sorry for your loss... I hear your pain in trying to sort out affairs after losing someone, we were in that position last year. It's horrible and customer service is so very important especially during bereavement. Sadly I also encountered companies that were less than helpful let alone empathic. Saga were a joy to deal with. Customer service is very lacking nowadays and it's impossible just to pick up a phone to sort something out. Sending good wishes to you Ceri. Glad I'm not the only one who feels like this about customer services.

[@jillcockerell2564]

Dear Ceri, I am very sorry for the sudden loss of your sister and the frustration and anger that complicated and worsened your grief. I also have come across a complete lack of empathy, courtesy and basic human awareness in many aspects of society. The digital world and (I believe) COVID have turned many into unfeeling, impatient, unaware people with no ability to live in their communities. God Bless and thank you for continuing on with your channel through this time. So many of us look forward to all the aspects you offer through your view of the world and talent. ❤

[@pamelawooten3690]

My deepest sympathy to you in the loss of your sister. I'm sending comfort and hugs to you from Florida. "Customer Service" has become an oxymoron, in my opinion. It's much rarer in my experience to find a kind and helpful person. Most people act like they are doing you a huge favor just by ringing you up or answering a question, and they have an attitude about being made to "work" instead of whatever they were doing before you came along. I feel pretty passionate about it myself, but maybe it's because I'm even older than you at 67! I hope you get the answers you need, as well as the healing. I hope you'll do the video about your sister when you feel able. Big hugs to you, and hugs and an extra treat for Biscuit!💙

[@lizessery2581]

Oh Bless you Ceri. Big hugs and cuddles from me ❤xx

[@Carol-i2n]

Ceri I am so sorry for your loss and the difficult time you are experiencing I send you hugs and prayers and hope the future months will bring you some peace and comfort Carol

[@suestrom5612]

Dear Ceri, I just watched your video, and I’m still tearing up. I am so sorry for your loss. Grief is hard enough without having to deal with all the legal stuff. I can only hope that the pain will soften with time. I certainly agree with you about the service aspect. I tip accordingly.

[@lindanestrud8961]

Oh Ceri! I am so sorry for your loss. ❤ I understand your rant, as well. I agree 💯! Please keep your spirits up, and remember that there are people who love you. And we are here for you. Hugs, love and prayers are being sent your way.

[@jkerr-bethedreamandthedrea4379]

Hugs and warmth to you! Sorry about your beautiful sister, please take quality time for yourself. We are here for you when you are ready to create with magic again!

[@ElizabethPetch]

Dear Ceri, I’m so very sorry for your loss 😢. My thoughts are with you. Deepest condolences 💐

[@teresazuehls783]

Ceri, I'm so sorry for the loss of your sister. Sending heartfelt prayers for you. Yes, curtomer service is the same here in the states. My husband and I have actually walked out of a restaurant because we were never acknowledged once we were seated. So we gave our business to another restaurant. Even the manager didn't seem to care that we hadn't been treated right when we told him why we were leaving. We've only just started to go on cruises and had our second cruise in October. They were two different cruise lines but the one thing in common was good customer service. Now I know why people love to cruise. You are treated like royalty! It's all about customer service and with a smile. Today is Thanksgiving day here in the States and one of the many things I'm thankful for is you and the many other creative souls that share their art and hearts with this community. God bless you, Ceri.🤗

[@CeriGriffiths]

Thank you, enjoy your future cruises and Happy Thanksgiving

[@mitchelllinda9115]

Adding my sympathies for you. Losing family is awfully difficult. You just take care of you. I so appreciate the teaching and good humor you add to our world.

[@cherylporthouse886]

Dear Ceri, so sorry to hear about your sister. Prayers for strength to deal with all your going through.

[@toniakoblens7486]

Dear Ceri, I am so sorry about your loss and everything you have to go through in your bereavement. Hugs from the Netherlands.

[@rosalindfeemster8049]

Bless you.... so sorry for your loss. I have been there and it is full of heartache. Time does help but it never goes away.

[@laurahousemanjohnson7100]

Oh Ceri I am so sorry for you in the loss of your sister. Having been widowed twice I know exactly what you’re saying. Trying to tie up these financial issues while your heart is grieving is something hard to put into words. Poor customer service is universal these days and only makes navigating through the loss of a loved one more difficult. Please know you are in my thoughts and prayers. ❤

[@PlanetCreativeStudios]

My sincerest condolences to you. May your sister’s memory be a blessing always and in all ways. 💜

[@TK-cp5uv]

Oh Ceri am so sorry for the loss of your sister. Sending bigs hugs to you from Australia. I hope your creative journey is providing some comfort for you during this time (and thank you for continuing to publish videos and being able to keep up your usual high standard). Listening to this coffee topic I thought - this could be me talking - absolutely agree with everything you said. Unfortunately I do think it is a generational problem and am not hopeful that things will improve anytime soon. Thank you for all your inspiration you provide. Just remember to take it one day at a time.

[@carmelagonzalez8916]

Ceri I am so sorry to hear about your sister, my heart breaks for you. I also lost my sister almost 5 years ago & it is a very devastating situation. I can't hug you because I live in California, but I can pray for you & I hope that helps you ,it sure helps me. Please keep yourself safe & healthy, surround yourself with good positive people. Continue to be a good person as you are & I agree with you on this KZbin, it was great & so are you!

[@Deborah-y2k]

My heartfelt condolences. I lost my darling husband recently and I just want you to know how much I have appreciated your videos. They have kept me company through many a sleepless night and kept a creative spark alight. I empathise sincerely with your experiences of dealing with the practicalities when a loved one dies and wish you all the best in the future ❤

[@donnaswisher8408]

Oh my dear sweet Ceri. I too have recently lost a sister. My heart hurts for you. I assisted my niece with final arrangements and the only hiccup we had was the insurance to cover the funeral. We got through it much easier than you but at a time like this it's all a great strain. As for customer service...to say it sucks is an understatement. I can so identify with what you say. I'm afraid it's a thing of the past...but I won't rant and rave about it here. I know you know how bad it can be. Please know how sad I am for you and sending you a big hug and much love. Take care dear Ceri. We love you. 💔

[@judyschultheis]

Ceri, my heart goes out to you. ❤️ I understand what you are going through; I lost my brother several years ago and experienced similar situations. Take good care and know you have many friends who are thinking and praying for you. 🥰

[@carmenrosas4281]

I’m so sorry Ceri, for your loss and for the bad experiences you have gone through.☹️

[@faithingrits]

As an American living in Wales (and similar in age), I absolutely 100% get the customer service thread here and how infuriating it can be. For your December coffee: maybe a bit of holiday nostalgia? I don't remember what gifts Santa brought me; but I remember the things we did together and time spent with loved ones that aren't here anymore. The things we cooked/baked and lounged around eating while watching old movies. Is there a favourite Christmas treat that you bake/make that you could share? Thoughts are with you and sending hugs 🥰

[@sherbear7612]

Ceri, I am so sorry to hear this about your sister. I just wanted to send you a virtual hug and to extend my condolences. Take care dear. One day at a time.

[@helengewirtz5535]

So sorry for your loss. My condolences to you. It is extremely difficult to suddenly lose a loved one.

[@carolloye3700]

Blessings to you Ceri, I pray your good memories of your sister bring you some comfort🙏🏻💖 Well said about customer service these days😢

[@jackiroadnight2357]

I lost my husband in March and know exactly what you are saying!! I am left with 2 Jack russells and now I am grateful for them. Good customer service is so important. Keep the passion we all love and support you. Keep up all the good art work as you saved me!! Lots of love and hugs xxx

[@judithcaldwell3771]

Dear Ceri, I am so very sorry for your loss. I’ve experienced sudden unexpected deaths (my father at age 52) and my mother at age 61 after a prolonged illness and both were devastating. Time will heal your heart after awhile but the memories and love you have for your sister will always be in your heart. I couldn’t agree more about the lack of good customer service these days. Be well. You’re in my heart and mind.

[@rosemcguinn5301]

I'm so very sorry for your loss, Ceri. My heart goes out to you.

[@fitmol9086]

Ceri sorry for the loss of your sister, giving you a virtual hug. Totally understand your frustration with customer service. Take care ❤️

[@MargiesCraftyCorner]

Sorry for your loss! Prayers and Virtual hugs to you! Customer service here in the USA needs improvement as well! Love you brother!

[@julieanneworth9886]

Oh Ceri, it was really sad to hear of your tremendous loss. Sending sincere condolences to you and Biscuit ❤

[@kristinemcdonald1905]

My condolences Ceri. I hail from Canada and I lost both of my parents 2 1/2 years ago. They died only 5 days apart from 2 different circumstances. I am STILL trying to settle their estate with Revenue Canada! I found myself shouting “exactly” out loud when you were talking about all the forms, paperwork and hoops to be jumped through that every institution throws at us at the worst possible time. Just wanted you to know that I am 70 years old and agree that customer service no longer exists. In particular today’s younger generation. Our children seems to have failed miserably in teaching THEIR children common courtesy, respect and empathy. Anyway, keep chugging away because it seems that you and I are in the same boat. There is no one else to do it. Best wishes😊

[@pgcksdesigns]

So sorry for your loss! Praying for comfort and peace! God bless

[@artcuriousbymnw]

Dear Ceri, I’m so sorry for your lost😢you are a great person and you deserve a Costumer Service as we had in the past, at least we expect the same values. Unfortunately I call them “lack of service”, you are not alone. We learn to tolerate it and we try to adapt but specially when you experience an important lost you deserve to be treated fairly. You have my love and of course count on me for whatever you need❤

[@CeriGriffiths]

Thank you so much Myriam

[@LaurelR-e9s]

Blessings for you heart in sorrow. I'm in NC USA and 66 and lack of customer service, real people on a phone and lack of personalized interactions with staff is a bane of my life. I have gotten to the point that I only shop at locally owned places, and this includes eateries. But I do invite you to visit the locally owned pharmacy I work for. Our competition are all the chain/big boxes. Our biggest selling point? We answer phones, we greet and offer assistance, we're fast and accessable.

[@cynthiafox8060]

Ceri, I'm so sorry for the loss of your sister. May you find comfort in memories from happier times. Agree with your take on customer service as I've noticed the decline in it pretty much everywhere. One can only hope that there will be a turn around. Businesses need to recognize we can take our money somewhere else.

[@rosyposy6164]

Thank you for sharing your experiences, Ceri, at such a difficult time for you. So sorry for your loss. My husband died suddenly last year and my mother died suddenly just after my son was born so I have some experience of how you are feeling but everyone has different reactions to grief. I also live in the UK and have had the same experience with call centres, forms and nonsensical requirements for documents. I have had good and bad customer service but, sadly, there seems to be more of the bad around. Take care.x

[@danielakoopmann5025]

So sorry for your loss. And I'm so sorry that you had unnecessary trouble in the already sad work that comes with such a loss.

[@maryhoover6288]

I am sorry for your loss. Everything you said about customer service is absolutely true. I even suspect that companies have learned that people (especially the elderly of which I am one), will give up or not understand, and the company or government department will save money.

[@barbaramann1321]

There are no words to express how saddened I am to hear about the loss of your dear sister. Hugs and tears.

[@RandomCrafter]

I’m so sorry for your loss. May God bless you and comfort you through this hard time. Take care of yourself Love your videos-thank you for making them. Lillie

[@saundimelia4008]

So very sorry, Ceri for your loss. I don't usually comment on here but it broke my heart to hear about your sister and the troubles you have had to deal with. Hoping for peace and sending you care as you navigate this time

[@Artseyanne]

Without going beyond 1.36 min in the video Ceri, I am devastated for you. I will listened to the rest of it but I just want to send love & hugs. I am so very sorry. I was always comforted to know that you shared the house together. Sudden death is horrific, I hope Jane & your other friends are able to rally & support you. XO

[@CeriGriffiths]

Thank you

[@susanhodel3194]

So sorry for your loss and troubles. It’s so hard losing a sister, then having to deal with everything else. Sending you a hug❤️

[@SoniaBegert]

Dear, dear Ceri, please accept my deepest condolences on the sudden loss of your sister. ❤

[@SoniaBegert]

Listening to your tale of customer (non)service, my heart goes out to you. I had to go through the sort of hell you describe when my mum passed 5 years ago, and it still stings that these companies make a grieving relative go through. I'm so sorry you had to go through it. I hope you're through the forms, documents, phone trees, etc., or that you shall be soon. Again, please accept my condolences.

[@Debby-i5q]

So sorry for your loss. You are 100% right about everything you've spoken of today. Especially dealing with insurance etc.

[@CraftyAliConfessions]

Hi Ceri, I’m so sorry for your loss. ❤️ i live in Australia, I am finding that customer service these days are unfortunately diminishing, and I believe that the younger generation does things very differently to what we expect. Also unfortunately it’s all about the bottom line with a lot of companies these days and it’s all about greed. There’s no such thing as respect, common courtesy along with customer service. I manage a younger team in my industry, and even managing the younger generation, I’m finding that they think they are entitled these days, and don’t even show initiative or even work to the standard of work ethics. I totally get what you are saying Ceri. It’s very sad in this day and age.

[@lindamccarthy6931]

Ceri. I am so, so sorry for your loss. I hope that you are taking time for yourself. You have so many wonderful videos we can watch if you need to take time off. Sending you love and I will be keeping you in my thoughts. If there is anything I can do for you just shout 💞💞💞💞💞💞💞💞💞💞💞💞