What is Agent Utilization | Calculation | WFM call center

What is Agent Utilization | Calculation | WFM call center
In this video , will get to know about agent utilization definition, calculations. It is important for call center to keep a check on utilization to increase agent productivity and improve overall call center performance.
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However, If any one has any issue, please contact me at email below
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[@aftabmunshi4749]

Thank you so much for an amazing explanation

[@Techno49]

Thanks

[@imransingh777]

helpful info

[@Techno49]

Thanks 👍

[@satbirsingh3227]

good info

[@Techno49]

Thanks 👍

[@sayardutta8120]

can you share a video on occupancy

[@Techno49]

I have uploaded videos on occupancy, pls check out on channel.

[@selfiestories1415]

Acw number is not correct

[@Techno49]

Thanks

[@rajivhait1855]

Can you please help me with Agent Efficiency Formula and Difference from Occupancy ,

[@Techno49]

Thanks, will make video on these shortly

[@rajivhait1855]

@@Techno49 Thank you will waiting for