What Is Churn? SaaS Churn Prediction EXPLAINED

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@danmartell 4 жыл бұрын

DOWNLOAD: Cancellation Capture System™ - The Flow, Design and Copy You Need To Save Cancellations & Learn as Much as You Can Before a Customer Leaves - bit.ly/3jIRGRW

@danmartell 4 жыл бұрын

Reducing your churn rate is the quickest way to grow your SaaS into high profit margins. But there are multiple types of churn. Let’s simplify and master your churn calculations.

@ibrof2232 Жыл бұрын

04:11 is setup fees consider as upsell if it's one time payment?

@andrecvijovic6475 4 жыл бұрын

Thank you Dan for all your coaching

@danmartell 4 жыл бұрын

Absolutely my pleasure Andre!

@varunku7017 3 жыл бұрын

Just amazing video... Love it

@danmartell 3 жыл бұрын

Glad you liked it

@kyoooooooooooo 4 жыл бұрын

Hi Dan, I'm so glad that I found your channel! Thank you so much for all the videos which are very helpful to me as I recently started working for a SaaS company as a CSM. My book consists of mid-market accounts. My biggest struggle is keeping customers from our main competitor whose pricing is much more competitive and who also enables some key functionality that our customers have been asking us for in vain for a long time. Apart from keeping on communicating customers' needs and wants to the Product team, what would you do to keep your customers if you were in my shoes?

@danmartell 4 жыл бұрын

Figure out what your target customer's pain points are, which isn't always what they need or want, then explain how your company's product resolves those pain points. Start there

@kyoooooooooooo 4 жыл бұрын

@@danmartell That's very thought-provoking as I always had an assumption that customers' needs and wants are aligned with their pain points. I'll follow your suggestion and always ask more questions to uncover their pain points. Thanks again, Dan!