SaaS metrics: the ULTIMATE guide to Software as a Service KPIs

[@slidebean]

Did this video help you out? Do you feel like you've had a bunch of your SaaS questions answered? Let us know what you thought about the video in the comments!

[@delta4497]

Slidebean, I love your videos!

[@slidebean]

@@delta4497 Thank you! We are glad that you enjoy them

[@wasiuanimashaun]

Yes, can you do one of these for marketplace startups

[@lukassimianer1778]

One of the coolest things (selfishly) that you could make is “pre revenue SaaS: what matters, what doesn’t, and how to make projections”

[@matthewheath7839]

Yea I learnt so much about SAAS, very cool

[@AaronDanarajF]

Ngl, I thought I was reading a different language when I saw the thumbnail.

[@AaronDanarajF]

@@OrangeToGo Good point.

[@slidebean]

It does kinda look like Simlish!

[@AaronDanarajF]

@@slidebean True!

[@abdulazizsal2944]

Great vedio if it was done without music

[@schoolKit22]

saviour

[@ajthevillageidiot]

Based on the words on the thumbnail, I thought you were about to 'sing' Gucci Gang

[@TESkyrimizer]

Ah yes I know some of these words. nope i lied.

[@thepsalmproject1]

Man, this is gold - thanks so much for doing this.

[@slidebean]

Glad you enjoyed!

[@shonifari5783]

Im not gonna lie this is the first time I'm intrigued by a sponsor in a video!

[@slidebean]

You should definitely check them out then. We really love using ChartMogul

[@ourcollectivewisdom8769]

Same

[@vamskrish]

This is definitely a life saver for aspiring Growth PMs and digital Marketing managers .

[@slidebean]

Glad we could save a life!

[@micahsparks6104]

Wonder what the software is called you are using

[@micahsparks6104]

Nm gotta watch full video. Chartmogul looks amazing

[@slidebean]

@@micahsparks6104 We are a big fan ;)

[@aprilmintacpineda2713]

Loved it!

[@SaurabhGuptaMumbaiIndia]

One sentence summary of the whole talk. Keep an eye on your negative churn.

[@HabibiGone]

Would Amazon prime be considered Saas?

[@HabibiGone]

Also thank you for the content!

[@theshimmer]

Who has an idea on what software he used in measuring the statistics

[@vanshpandita3968]

Can you please please make this a proper series just like financial models

[@ANANTmittal100]

Lots of Indians are here, I guess maybe cause of shark tank India launch more and more people are searching for startup videos or something like that.

[@romahasija2895]

Just wanna understand how we are defining lost customer and lost MRR. If a customer cancels in between or a customer does not re subscribe. I am clear with downgrading the plan is also a lost revenue but not a lost customer.

[@jsedlacekjr]

Who’s the guy who made the slides and doesn’t know how to spell the word “beginning” 🤣

[@LFPS0311]

Is he... back from the mountains? Or was this before he left?

[@bobbytorres5282]

Brilliant! This is definitely a treasure! Big thanks

[@kaneryu]

Me as a randome 15 year old: Why do I enjoy watching this??

[@meeshalewis]

Discovered your channel about a month ago and have been watching everything more than once. Keep up the great work. It’s really helping me build my business idea. Also, loving the new hair style. Keep it. Looks dope!

[@slidebean]

We are happy to hear!

[@TheWrongBrother]

Awesome. This will be useful for my project. Just one thing ... add spell check to the Slidebean AI, BEGINNING is spelt as one G two Ns midway (light note)

[@studymapai]

One of your time stamps don’t appear on the video. I think you may have typed it wrong at 4:12

[@petetalbert]

What's the software in the examples?

[@kartikposhattiwar31]

There is one big doubt. In the Net MRR Churn calculation at 12:22, the formula reads "Reactivation ARR" but actually considers MRR in the calculation. Is this a typo or do we actually take ARR?

[@richardlarsson2268]

Absolutely brilliant, thank you! 🤩

[@AndiAbrudan]

I hate how companies look at their clients as datapoints. I understand the need and the usefulness of KPIs, but it still grinds my gears. It gets creepier and creepier the larger the company is. Don't want to subtract from the quality of the video, which is top notch.

[@yorky2002]

Was the cost of this video included in your CAC? It worked for me!

[@localbooking6350]

You are a rockstar! thank you slidebean team!!

[@jesset55]

What is the best KPI dashboard tool?

[@neanda]

thank you, very informative

[@AshishRaj-zv8nc]

whats the software used at 3:26 ?????

[@ourcollectivewisdom8769]

I can’t tell you how much I needed these videos lol.

[@didiergribeauval1281]

Thank you so much. Amazing content !!!!

[@porushpuri]

So valuable! Thanks for explaining it so goood!

[@jackiedelvalle]

The 'beggining' is so distracting, but the content is indeed gold, so thank you Caya and SB.

[@Andylf87]

This was so helpful thanks

[@JawnLam]

Why is the camera tilted??

[@Applf1tech]

Your videos are so insightful, I have learned so much for your channel

[@slidebean]

Glad you like them!

[@martijnprinzen7124]

Great video, I'd put in a referral link if you're running an affiliate, instead of making people google though.

[@albert275]

Thank you so much for this

[@mrdarenkumar]

Professor Caya @ Slidebean Academy does it again! Great work team!

[@andrewjarod]

it's really valuable to my work !!

[@Andylf87]

This was so helpful

[@shiprapansari5587]

Gold✨

[@andredavilaljj]

Wow! Great!!!! Just a doubt. 12:22 --> Net mrr formula. All KPIs are with MRR on the side, except reactivation that is ARR. Shouldn't suppose to be MRR to? Thx!!!

[@william.darrigo]

thank you Caya!

[@kingofgoli]

Quality content!

[@jith9918]

Most awaited video

[@slidebean]

We hope the wait was worth it 😉

[@jith9918]

@@slidebean yep. Lots of love from INDIA

[@BenjaminOrthodox]

This is so helpful!

[@temitopeshoniyi]

We are almost at the launch phase of our startup. And I wouldn't have survived without your amazing videos. Will definitely give you guys a shout out should we become that unicorn 🤗.

[@localbooking6350]

same here!

[@kocokan]

Do we have to track all of these metrics or just focus on, say, choose 3 metrics?

[@yungbillionire]

Hi Caya or whoever is in charge of managing KZbin comments ... But I'm working on this idea I have and I've been researching a lot about startups so I'm not sure whether to get a patent first, or should I get market validation and be like the lean Startup .. when did you get your patent for you product/services if you have one that is ? Any reply us greatly appreciated as I know you are really busy 😊.

[@ash283880]

Sorry to call this out. It's beginning not beggining. I am surprised you guys didn't catch it before you uploaded.

[@kayondoedward]

how can i add the coupon on chartmogul

[@nickfzx]

I have adjusted your trial account, the Coupon field should now be visible during checkout.

[@matheussales7850]

You guys helped me a lot! Keep up the good work

[@khalidal-masry3350]

Thank you for loads of info. Is it right that those metrics are suitable for SaaS only, not Marketplaces, where the revenue is a percentage of the vendors' revenue?

[@TechMarketer]

Thank you very much for this. In what software you prepare animation to the video?

[@harishbalaji13]

Awesome content. Thanks for breaking it down so nicely. Also what's the soundtrack at the end of the video, sounds so cool.

[@jd5787]

The issue comes when you bill 1 year upfront: you get cash today, deferred revenue balances goes up and smooth revenue growth. So saas can have great ARR growth but erratic cash flows.

[@PhyTensor]

So glad I discovered this channel. Loving the knoweldge shared - pure gold👌🔥

[@EPIONIX]

I like your honest way. Though your face looks like you are bored 😂

[@KayAtanGod]

I can't even believe this is free. THANKS

[@suphalashetty9631]

Great presentation, very clear and honest one, thanks a lot.

[@1Digrok1]

How do you activate the code for Chart Mogul? I don't see the input field.

[@lawalhakeem6734]

Thanks you for this... it came in clutch making a financial model to finally close a deal

[@dariannwankwo9126]

Just a note, the formula for Net MRR Churn used Reactivation ARR, when I believe it should be Reactivation MRR. This is consistent with the other metrics used in the formula and the reactivated customers bringing in $169 in MRR.

[@uzair004]

There should be written version of this video. Any pdf, blog post would be great.

[@jatipikukuh5992]

Hi caya, I am interested with SaaS metrics, could you provide how Slidebean monitor the retention on users usage?

[@srinivasshetti9451]

As always Awesome 👌 You are 2 good. Can you suggest software to measure KPI

[@terrell-gentry]

Really curious if MRR is a good metric for an online marketplace. If its a marketplace where sellers should continue to sell and buyers continue to buy (not all marketplaces share this characteristic) then It sounds like it makes a lot of sense. Otherwise i'm still curious on what metrics a marketplace should track (kinda a founder of one thats launching next month

[@dobrinstoilov]

If you're operating the marketplace, then you should track the total $ amount of transactions per day/week/month (aka gross merchandise volume - GMV). THen figure out how to get a % from that. Then figure out how to grow the GMV so that you grow your revenue :)

[@HarshWaghchaure]

Really very help full video

[@alexalvarado7629]

This video is great! I have a question: In your Lifetime example, right after Churn explanation, you mentioned that 100 customers with 10% churn would give us an average 10 month Lifetime, but how do we connect this 10 month average with the fact that at this rate we will have 31 customers after 12 months and 9 after 24 months? If I average the number of customer in 45 months it is 22

[@rossomela18]

Hey Alex, if you are still confused, I could send you an excel showing how/why. Let me know.

[@Karthik57523]

Really awesome. 🙏🙏🙏

[@gfuentes8449]

Awesome vid as always

[@angelmaravilla4708]

This is amazing!!, Just one doubt: Considering the example of an “IT Consulting company”; how do you include in the MRR metric the earnings of “it projects” (software and applications developments, etc) that have a duration of 3, 7 or 24 months?? I mean, I could divide the “Total Contract Value (TCV)” between 12, but after 7 months, when the project had been finished and total payments had been done, I would have to register a “Churn”, but this would be incorrect! I would have only taken into account 58% of income (7 months out of 12)… the other option is to divide the TCV between 12 and register the Customer Churn 5 moths later t 5 months after the actual departure date, but this would make an unreal MRR metric… I really hope you could help me!

[@ubervincent]

You should not do that because your metric doesn't reflect how your cash flows into the business. Look up metrics for consulting companies

[@angelmaravilla4708]

@@ubervincent yep, that's correct

[@arielle-cheriepaterson7851]

Hi Caya, what is this software are you using to track your metrics?

[@slidebean]

Chart Mogul!

[@Eline_Meijer]

is he on drugs?

[@aprilmintacpineda2713]

I just thought of a question, what if you offered your app for free for 3 months, then you released a plan, will the free period affect these metrics? will we consider the accounts created during that period as "customers"?

[@ehsanhasin8092]

waiting...