what is shrinkage & Attrition?

Shrinkage is a term that is broadly defined as the percentage of time that scheduled agents are not available to handle customer interactions.
Attrition is the rate at which members of staff leave the workforce over a given period of time
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[@supernovasirishavlogs3957]

Please make a video on "How to calculate Fetal Error and non Fetal Error"

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Sure working on it

[@Vegkitchenvlog]

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[@BPOInterviewTutorials]

☺☺ thank u.

[@BPOInterviewTutorials]

Hope you liked the video

[@Vegkitchenvlog]

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[@hudashakeel6240]

thanks for this video

[@BPOInterviewTutorials]

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[@ROHITKUMAR-fx9dq]

Can you please help to understand the difference between KRA and KPI with a suitable example for quality analysts in bpo?

[@BPOInterviewTutorials]

Sure will work on it.. Plz share with your friends and help me with more subscribers

[@gouthamsiva5277]

Vera level 🔥🔥🔥

[@BPOInterviewTutorials]

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[@chrismark6566]

hello sir, what is the bpo shrinkage and attrition target

[@BPOInterviewTutorials]

The target for attrition and shrinkage planned on the basis of SOP ( client agreement plan)

[@BPOInterviewTutorials]

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[@missmehta2468]

Nyc

[@BPOInterviewTutorials]

Ty

[@siddharthugrajiya8945]

If you have already subtracted 25( no. Of agents left in starting) from 125, then why again 25 is being subtracted from 100 ??

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[@RahulBisht6690]

What is fatal perameters in quality?

[@BPOInterviewTutorials]

Will surely post video on it

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[@ankleshyadav4722]

What Is Target For Attrition On BPO ??

[@BPOInterviewTutorials]

Depend on process to process

[@soundaryak9383]

Sir, Make a video on BQM...

[@BPOInterviewTutorials]

Sure, plz help me with more subscribers, share it with your office friend's

[@supernovasirishavlogs3957]

First comment

[@BPOInterviewTutorials]

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[@supernovasirishavlogs3957]

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[@Duggugmail]

Pls let us know what is transition audit?