What's Taco Bell's Problem?

[@TheReportOfTheWeek]

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[@MysticLGD]

👍

[@ominous1997]

They don't want you to review their taco 🌮. Contact their customer service/support team.

[@MonkeyspankO]

Imo Taco Bell attempts to please too many people at once. When I think of "mexican food" I think of spicy pork, fire grilled chicken, onions, tomatos, cilantro, maybe some mayo or a splash of avocado or salsa verde. Served simply, both in terms of cost and labor. I get the feeling taco bell has and continues to move away from that philosophy. That affects the economics of their business model and small disruptions in the supply chain will have out-size effects on availability at some/many locations.

[@LilCasher555Official]

This story is hilarious most relatable thing I've ever heard

[@degustablegerbil]

Pretty disappointed to see all the thinly-veiled bigotry in the comment section aimed at fast food employees

[@vestler]

"Not even Burger King has these sorts of issues" SHOTS FIRED 💀

[@zr_dri]

I hate how these fast food chains are torturing this poor soul to the point where he's having a middle life crisis

[@Nuggyv420z]

😂😂😂😂😂

[@Nuggyv420z]

Funny comment im sorry

[@HumanPerson_final]

He must be in some sort of fast-food purgatory. I don't know where on this earth a man has access to 5 or more Taco Bells, let alone so many Taco Bells with no ability to deliver on the food.

[@zr_dri]

@@Nuggyv420z it's fine mate,you don't have to apologize for something you DIDN'T do wrong

[@zr_dri]

@@agingerbeard see,he's already 12 and hates everything,poor reviewbruh

[@GirlSam18]

I was told once from an employee at the drive thru that the Taco Bell app is owned by a different company. So the employees have no control over what is done through the app. I have ordered food through the app, just to find out the Taco Bell I ordered from wasn’t even open. I don’t think they have any way of telling the app that they are out of something on the app, or that they had to unexpectedly close early. This is just my understanding based off of what an employee told me, I could be wrong.

[@user-ul6ec4io5i]

As an employee you are completely right, all of our systems are ass and I’m hoping they get updated soon because yesterday our whole order taking system went down just because one kept crashing corporate really needs to get their shit together for how much money our stores make them

[@looptidooptid]

This man is a vampire. He finds 11 PM and 8 PM reasonable wake up times. Love him.

[@user-lh7mt7zo7l]

Also reasonable hours to be ordering taco bell lol

[@ChickenTeller]

@@user-lh7mt7zo7l I mean, being open late is a *huge* part of taco bells marketing

[@lorla85]

My Taco Bell’s close at 1AM, & yes I was thinking that 8-11pm is the perfect time 😄

[@Kinzokugia]

He's just like me fr

[@thejake1337]

Half the time I can't tell if he's joking or serious

[@mrnasty2757]

Review brah would’ve been blown away by the quality of Taco Bell in the 1990’s. Fresh veggies, good taste, and affordable. Gods I miss 10 cent tacos.

[@slimcatandme]

1980’s even better

[@tiffetha]

they used to have a taco buffet cart, i was a kid so i don't remember if it was there all the time but a google search says it was a lunch buffet, but it was the best thing ever.

[@bigfoot2347]

In the mid 90’s Pepsi sold Taco Bell KFC and Pizza Hut. The ingredients changed month to month after that.

[@onslaughtmp]

Remember 59-79-99?

[@mrnasty2757]

@@onslaughtmp I do😍

[@henrygonzalez5986]

As a Taco Bell lover I can confirm the prices in their menus are ridiculous

[@mattthomas8178]

The fact the chicken chipotle melts are 2.19 where I live, when they first came out they were a dollar and I’d get seven or eight after a long shift. Not worth $2 a pop though.

[@THEjoelivingstone]

The franchisee can determine the price. The Taco Bell near my house is probably the worst in the country. Five dollars for a bean burrito. Five dollars for cheesy fiesta potatoes. Ten dollar crunchwraps. i.redd.it/wra975obyq3a1.jpg Zoom in on the prices if you want to rage.

[@erikjohansson4021]

I has done Taco Bell 8 centimeter long

[@RT-qd8yl]

Their markup is literally fing ridiculous once you see what they're buying their ingredients for.

[@hellhander]

The problem with Taco Bell is the same problem as KFC and Pizza Hut, and that is their owner, "Yum! Brands Inc." Each of these chains used to be decent, but ever since they were bought out years ago, the quality and service has nose-dived into the asphalt across the board.

[@FurryMcMemes]

Yep, all used to be decent places with affordable food. Now they're just awful.

[@AvidiaNirvana]

Does the owner love small hats?

[@AvidiaNirvana]

David Gibbs, more like David Gibbsmedat.

[@meziahdanieljolley8842]

It's all about bottom line profit. Yum Brands could give a shit about the customer. I remember these chains before they were bought by Yum Brands, and there were much better. Pizza Hut is utter garbage now, KFC definitely isn't the same, and Taco Bell just stinks now.

[@dambigfoot6844]

It’s an individual worker thing probably more than it’s a leadership thing. With a competitive job market and labor shortage they can’t afford to hold employees to old standards. If a Black teenager who shows up high to work everyday is all you can get how can you hold them to standards? 30 minute waits on product that is terrible is still a profit for the company. They know and you know you will just eat it anyway no matter how bad the service because you are a consumer eating grade A goy-feed

[@krisfrederick5001]

Taco Bell is counting on their customers to be high or drunk. Then there's Reviewbrah.

[@wtfsalommy3250]

Indeed

[@PolPotsPieHole]

I'm pretty sure Reviewbrah is high AF

[@kevhead1525]

Before Taco hell there was white castle.

[@FugginCoyote]

@@kevhead1525 The White Castle in my area is way better than the Taco Bell, they always come through with fresh, consistent food

[@kellymay8208]

@@kevhead1525 WhiteCastle is a place you should only go to after drinking copious amounts of alcohol. Otherwise it doesn't taste right.

[@GO-tq6hs]

I almost worked for taco bell corporate about 10 years ago as a food designer (chef for a long time and degrees in food science). When I was applying there was really when stuff was starting to go down hill for them. There are issues on multiple levels. First they are sort of the expensive bastard of the Yum! brands fast food restaurants. They have more bespoke ingredients than KFC or Pizza Hut, more fresh ingredients that don't store and ship well, they have a much larger number of individual locations to deal with, they tend to have higher variance in hours that are busy by region, and the the brand itself hasn't been as appealing for overseas expansion. And overseas expansion has been Yum!'s central focus the last 4-5 years. I don't mean to shill another channel but ModernMBA has a very good video about why KFC has been booming in business everywhere BUT the USA and a lot of aspects of that video carry over into the issues Taco Bell is having, minus the fact that Taco Bell isn't blowing up overseas like KFC. Yum! Brands knows that their US market restaurants are deteriorating and they have done very little to try and revitalize because the amount of dollars spent in the US gives less return than them focusing on things like KFC in Africa / Europe / Asia. Just like you say every location is different, there are still a handful of good Taco Bells out there but its in spite of corporate, and not because of them. Essentially you need a location that has a decent customer base, employees / managers who enjoy and take pride in their work (rare and I don't blame any TB employee), as well as close shipping distance to primary central suppliers for all core products. Now if Yum! cared they could do a lot to remedy those imbalances, but again they just don't because they don't see the value in spending more to make less. The past 8 or so years the only major corporate focus for Taco Bell has been using it as a test bench for gimmick foods. We all know lots of fast food places do this, but it's become a staple of Taco Bell since they know that they don't have much wiggle room with the brand without increasing investment significantly, and even if they do that it wouldn't likely transfer to their overseas business which is where their core focus has been the past 4-5 years.

[@rosemarysamick9005]

current taco bell employee and this!!^^^ i started working here in late 2021 and 2022 was a genuinely wild year because of all of the popular gimmick foods that they launched and the return of the pizza etc. but so far the 2023 releases have just been carbon copies of prior releases. customers are getting bored with limited releases, and also upset at skyrocketing prices. meanwhile on the store level incredible pushes for lighter portioning and massive labor cuts are making it so that quality food and service is rarely even possible. once i move on from this job i will probably eat taco bell once or twice a year for the novelty of it, where i used to basically subsist on it prior to working here.

[@poolhall9632]

This was my take as well a lot of the US chains are heavily supported or a majority supported by their overseas expansion.

[@Augrills]

Let’s be real - KFC and Taco Bell do better in other countries cause they don’t have southerners. My family is from Kentucky. I can fry my own chicken. If I want Mexican, I go to a real Mexican. My wife is from London. She didn’t know what a two piece and biscuit is until after she moved here. Their KFC doesn’t even give you a biscuit - that’s how dire the chicken situation is in other countries. And their Mexican food situation is even WORSE.

[@Gwizz1337]

Love how my man is actually asking the hard hitting questions we all have in mind. Seriously, what's taco bell's problem ? It's consistently inconsistent from the service, the hours, and its food.

[@taquitobandito6054]

Black people

[@tatertotbobaandpieck]

@Taquito Keep Yourself Safe

[@trevorclinton5692]

@@taquitobandito6054 Based.

[@perpetualcollapse]

@@taquitobandito6054 Real

[@ryano2883]

I thought the random hours were just around here. 😂

[@tayzonday]

Taco Bell “Fast Food” must mean food for fasting, cause you can’t get any 😂

[@Noah--07]

Chocolate rain haha

[@beeeennnnnnn]

lmaoooo, nice one Tay

[@taylorjane92]

😂 this comment is perfect

[@JerryGCoins]

The biggest problem I’ve had with Taco Bell over the years is the consistency of thier products. Portion size varies greatly, so I never really know how much to order. Also, I’m never completely sure what should be in some of my favorite items, because the ingredients can be difffernt each time I get it. Price also varies at each restaurant event if they are close together.

[@Travybear1989]

same! just yesterday i ordered a crunchwrap supreme and a grilled stuffed steak burrito and a nacho supreme and all of the items was tiny there was hardly and meat in the foods at all and they just put a shitload of veggies on the food instead and the nacho supreme wasnt fully covered in cheese and only had a single squirt of sour cream when i asked for extra i also asked for double beef on the crunchwrap and couldnt tell a difference i always have ordered double meat since i was a kid and now its just shitloads of lettuce and tomatos instead of meat and cheese when i order mexican food i expect to get a decent amount of meat and cheese but i am thinking about banning taco bell and never going back because the taco johns near me sells dollar beef and cheese burritos with no veggies and fill them full of beef and you get your moneys worth but taco bell sucks same for cheeseburgers to i usually get a double quarter pounder with cheese no onions and i swear that the burger was smaller then it was when i was a kid and the meal was almost 10 bucks and all i got extra was nother spicy chicken burger and a mcdouble and it was legit almost 10 freaking dollars!!!!!! thinking about starting to cook my own food but idk how to because my mom never taught me because she was a single mom and would just bring me back mcdonalds or pizza or whatever i know how to make frozen meals though and the totinos pizza rolls are amazing and so are pepperoni and cheese hot pockets and bagel bites and even the totinos party pizza for like 2 dollars is pretty fucking good and has lots of pepperoni on it but you can always add extra cheese and pepperoni on top if you want and that is easy to do but if you add to much the pizza gets droopy and the toppings fall off so i usually just cook two of them with only some extra toppings and they go great with ranch same for the tyson chicken tenders those things are good eating and fill you up good and you can microwave them and they only about 5 dollars a bag and i like them better then even mcdonalds chicken tenders but idk about the nuggets because mcdonalds has amazing nuggets still taco bell is bad food and they have been bad for like 10 years now you cant get a burrito from taco bell that is even good anymore the beef and cheese burrito but they always add rice to it and i fucking hate rice rice is literally worthless and they add it anyways when all a fucking burrito needs is BEEF AND CHEESE but they STILL FUCK IT UP AND IT PISSES ME THE FUCK OFF YOU HAVE NO IDEA I HATE TACO BELL THEY ARE THE WORST FUCKING PIECE OF SHIT FOOD PLACE ON THE PLANET AND I WILL NEVER EAT FUCKING THERE IN MY MOTHERFUCKING LIFE EVER AGAIN AND THEY CAN GO FUCK THEMSELFS WITH A DILDO IUP THERE ASS LIKE THE FUCKTARDS THEY ARE ITS JUST A BUNCH OF TEENAGERS TRYING TO ACT LIKE CHEFS WHEN THEY CANT EVEN BUTTER A BREAD SLICE!!!!!!!!!!!!!! sorry i just had to get that out of my system im sorry if i typed to long but i have bipolar disorder and i can get confused some times but for real taco bell is fucking shitty food and i hope they go out of business because they cant even make a burrito right without adding beans or rice to it and beans and rice is poor peoples food and they charge to much for it to begin with

[@Travybear1989]

i tried to get a refund when i took it back to the cash register but they wouldnt even do that and just remade it all i got so pissed off that i ended up just opening up all the food to check it and it was only a bit bigger not double size like i told them and then they argued with me saying its how they always make it but they were clearly fucking lying and trying to treat me like an idiot so i just left all the food on there counter and told them i was going to mcdonalds for real food and they fucking had the nerve to laugh at me because it was a stupid teenage girl and her maybe 25 year old boss who looked like a dumb ass and i am amazed at myself for not just throwing the food at them because when i get pissed there is fucking HELL TO PAY and i dont let no one treat me like shit or i fucking kick there ass

[@kaleajadesilver8918]

The price difference could like how it is in my area, I work at a Taco Bell here, and my store is a franchise owned rather than corporate owned (which was Yumm Brands, they own like KFC and Pizza Hut for example) and because of that the prices are different for franchise stores compared to corporate ones. As for portion sizes it depends on who's working, cause some food champions who make food don't follow what is said to be the amount that goes into food, example cheese on a taco should be a two finger pinch but I've seen some coworkers do little handfuls, so it depends on that factor. Otherwise it's fine, just varies from shift to shift at each store beyond that, as long as mistakes aren't made or if are corrected, cause customers are important. Like six years and ongoing of working and this is what I retain as knowledge, wows. Times now are strange but eventually everyone will pull through, hopefully.

[@MrDrainBramaged]

bruh right Like one day taco bell will be 10/10 and the next day it will be -10/10 lol

[@xblowsmokex]

Yeah I drive an extra mile to save $2 on my cravings box. One location charges almost a dollar for extra sauce.

[@Harshhaze]

I definitely see the quality problem with taco bell management. They locked the doors on one of their workers one night (lobby closed, pickup window open), didn't let him in despite walking past the door multiple times. We talked while I waited for my order. I left without my order after 30 minutes of waiting, and he left too

[@james_daniels]

I don’t get it. Why are they locking the doors? Because of covid?

[@taquitobandito6054]

Black people am I right

[@bensoncheung2801]

2x👻💬 Damn, the guy probably also took the blame for being absent for that night, too!

[@Aschego]

why didnt they let the mf climb in the window wtf

[@mamadoom9724]

He should’ve called them on the phone to let him in

[@notsuretx]

Taco Bell holds the Honor of being the Most Consistently Inconsistent Chain of all Chains. They fought hard to be this incredibly infuriating. Congrats on the Achievement

[@smurphy131421]

They are also the undisputed and reigning champs of what is pictured on the menu is nowhere near what you actually get.

[@notsuretx]

@@smurphy131421 True that, Double Gold Medal Winner... They are the Ultimate Catfish of Fast Food Pictures...

[@jamesross824]

It’s always hit or miss with Taco Bell.

[@bigmike8288]

that honor goes to Burger King bruh and its not even close

[@menotyou8958]

Taco Bell shall not win the fast food wars! "Demolition Man" was wrong!

[@jeffbroderick7822]

Taco Bell has used the pandemic as a crutch and as a vehicle to have driven their customer service directly to the ground. I think it’s as simple as they don’t care from the top down. I can’t imagine managers at any level allowing this to be acceptable unless they just don’t care. I’m glad you made this because it needs to be said they have become the worst and least reliable fast food option across the board

[@Augrills]

Every food item I get from Taco Bell now is medium rare

[@HankHill1]

Plus the menu got slaughtered to less than half the choices. Value menu doubled in price. Aweful.

[@erinbadger2158]

"Not even Burger King has these problems so broadly and so consistently as Taco Bell" wow, tb has really hit a new low

[@kobra4178]

Ain’t got VD from taco hell yet…

[@ilovebutterstuff]

Part of the problem is that people keep having bad experiences, and still go back on the regular. Lousy service, subpar product, hasn't affected their bottom line one bit, so naturally, they're gonna keep getting worse until the CEO's wife can't afford her monthly Mercedes. Then it'll change.

[@FirstLast-il6ok]

Meanwhile Burger King is throwing a party 😂

[@TKOfromJohn]

What's sad is Taco Bell started to become the last decent fast food place. Used to be consistent good food that was cheap. Now the past 2 years everytime I go it's a 30 minute wait for an order that was made wrong.

[@RubixKyuub]

Jesus Christ if this isn’t the most accurate thing I’ve ever seen. The only thing they are consistent at is being inconsistent. When I was younger, getting Taco Bell after school were the best days. Now EVERYTIME I get food from them the order is wrong. It’s always wrong. They are lazy with ingredients and some times just completely leave them out. Order from them using UberEats and what I got was half my order being wrong. One of the items I got was literally just a TACO SHELL BY ITSELF. They need to do something because this is bullshit.

[@greyk610]

I haven't been to t bell in like 2 years, ever since they stole the shredded chicken burrito from me, I've had no desire. Smh

[@johnmaurer3097]

I’ve tried to get Taco Bell 3 times this year. Never could even order. Once they decided to simply not answer the drive thru and of course the lobby was closed. So I left. The other 2 times I sat in drive through for nearly 10 minutes but the line never moves, so I left. It’s so bad that it would be hilarious if it was some sort of money laundering front. They have zero desire to serve customers and make money. Just build the thing and shut down people who try and eat there.

[@danielcadwell9812]

Same in my town. Massive lines in the drive thru and constant shortages of ingredients.

[@danielaguilar6460]

And it’s like 3x more expensive than it was last year.

[@Punisher_-sq7lu]

I find it interesting how nearly all of your commenters are American, but we're having the same problem here in the UK too with a new taco bell that's just opened- consistently missing items. It's a global problem!

[@flaminhotyoshi7403]

@theroportoftheweekNice try, “Roport of the Week”

[@Eirik_Bloodaxe]

I didn’t even know the UK had Taco Bell lol. I remember asking a friend (back in 2010 mind you) if they had it and she said no. Granted it’s been 12 years lol.

[@ljre3397]

They’ll put in whatever is cheapest. Consistently.

[@chibojones7522]

I'm not surprised. Taco Bell treats everyone like crap globally. I honestly hope they wake up and start treating they're providers and employees better because that's the only way they're going to survive. Those that deliver products can and do choose who gets what when there's a shortage and the nice ones get the best service the ones who treat the delivery provider like crap get whatever is left over after the businesses that treat the delivery service the best get what they want. Ask any of them and if they're honest they'll tell you that they're not supposed to do that but that's what they're doing. It's happening to other places with certain items. I asked why my local Wally world can't get a certain product but QT can and I got the info straight from the source of the product deliver in person. It's how they treat them

[@Maaaattologyyyy]

Because it's TACO BELL. Around the world I am amazed at the level of stupidity of expectations vs. reality

[@iwanwafflezonmysyrup]

as a delivery driver i’ve noticed this too. ingredient unavailability, store hour uncertainty, and overall mismanagement. have a location near me that will sometimes just decide on a whim at 8pm that they’re closed for the day! hope it resolves itself soon!

[@D87943]

It’s people being extremely lazy it’s sad that people don’t want to work anymore.

[@ffwast]

@@D87943 People don't want to work in taco bell conditions for taco bell pay.

[@firstlast8258]

Hope is not a plan

[@firstlast8258]

@@D87943 people don’t want to work for slave wages with zero benefits

[@D87943]

@@ffwast I don’t blame them, but what about paying your bills?

[@SadEfforts]

As a former Taco Bell employee; the loss of all the different kinds of Crunchwraps was the turning point in my eyes for the company. Portion sizes are smaller than they used to be and we are paying more for it and I find regularly that items are missing or they throw in no damn fire sauce like bruh 🤦‍♂️

[@TriWaZe]

The crunchwraps now are a scam. They arent even filled. Sadly I stopped buying em.

[@tasniaislam8357]

Yes true

[@alejandro9829]

The price for all fast food restaurants are raising while making the proportion smaller is ridiculous

[@Andinus3000]

@@alejandro9829 its called inflation, consult your current local representative about it. or don't because the don't give a sh!t about you.

[@alejandro9829]

@@Andinus3000obviously you do cause you replied to me thanks for keeping me in your mind homie

[@jereXIX]

Taco Bell needs to give this man a $100 gift card for putting him through this trauma.

[@Bethsabee_Sheba_Newrose]

😝 Sadist!

[@cpatten818]

My issue with Taco Bell is less about what you have experienced and more about the price. a combo and 1 or 2 additional items and you are easily over $20. The cost is not worth the quality anymore. Before it was cheap and you got cheap food, you knew what to expect, it lined up. Now it's not cheap but you are still getting the low grade food.

[@moonillusions832]

They still have $5 meals + drink at many locations

[@davidjames5727]

Not just Taco Bell, its all fast food places, selling low grade food, for top dollar now. Used to be hamburger/fries/drink 6-7 dollars, now everywhere it is 12dollars and up for 1 meal.

[@myanime101]

I've experienced this at del taco I get 2 quesadilla meals and it's 30 bucks lol, when I pay I think to myself did I really just pay 30 dollars for this garbage?

[@3949zxcvbnm]

@@myanime101 Go to walmart and make 25 Quesadilla for $20

[@myanime101]

@john doe exactly thats the irony of it especially here in California fast food is exponentially expensive it makes no sense

[@erinbadger2158]

"What is Taco Bell's problem?" a question we've all been desperately searching an answer for

[@BlueRain508]

I really don't think they care anymore. From the employees all the way up to corporate.

[@SIXPACFISH]

And the World, may never know.

[@jennablerose2168]

The nacho fries are advertised all over the building at Taco Bell but NEVER available.

[@desperadodave5970]

And they are gross anyhow. Just get the nacho cheese sauce and get actual good fries from mcdonalds.

[@PineappleBaconPizza]

@@desperadodave5970 lmao at "actual good fries from McDonald's" being in the same sentence 😂😂 and no, I'm not saying taco bell "nacho fries" are good either, but it's funny seeing good fries used to describe McDonald's 🤣

[@RelativeWind]

@@PineappleBaconPizza yes my whole life we would go to burger king for burgers and then stop over to mcdonalds for the better fries. BK fries are bigger therefor soggy most of the time.

[@DekkarJr]

@@desperadodave5970 i liked the seasoning :3 :3 when i ordered them again in teh deluxe box - they just gave me normal chips lol XD

[@samoliver9132]

@@RelativeWindthe new Burger King fries are really good though. Same with Wendy’s

[@boopsbucket]

I've experienced LOTS of cancelled orders, LOTS of missing items, LOTS of missing ingredients... as well as items cooked and constructed poorly. Sometimes I get stuff that's almost entirely just layers of tortilla.

[@tackytrooper]

I've concluded that Taco Bell employees are basically heros for what they put up with. Need to add an orange segment to all those thin blue/red/green line stickers, to stand for like nacho cheese or something. I can only imagine the turnover is probably insane in such a poorly managed, overworked company.

[@Eth3rDrift]

The layers and layers of folded up tortilla is such feels lmao 💀

[@boopsbucket]

@@Eth3rDrift for real I didn’t order a 7-layer Gobi Desert

[@Eth3rDrift]

@@boopsbucket LOL also seem to get the ''mostly lettuce'' tacos as well 😂

[@FugginCoyote]

Y’all ain’t lying 🤣 I ordered 2 Cheesy Gordita crunches with chicken like 2 weeks ago and there was 2-2 1/2 pieces of small chicken on them, and shoved full of lettuce 🤦‍♂️

[@crazycute8622]

Yes! I've been saying this for years. I can't count the times I've attempted to go to Taco Bell at night only to find they are closed even though hours online show they should be open.

[@nicolewilliams6052]

I don't live in Florida, I live in a small town in NC, and we have only one Taco Bell. Yes, it's also a mess, but I keep going back hoping they'll fix their problems. I order the simplest thing; two tacos and a drink. No substitutions, nothing changed at all. About half the time I end up with a completely different order. It's so disappointing. They can't even do such a simple thing.

[@deplorablecbblock1080]

Thank you thank you thank you for calling out higher level mismanagement. It’s not the staff. They need to get their act together.

[@erinbadger2158]

"I understand that other fast food chains have various problems, but the level Taco Bell has..." - truly well said Review Brah

[@thesimplecooks]

My local Taco Bell put a plastic lid in my Crunchwrap supreme a while back. Found out after I took a bite. I brought it back and the manager gathered all the employees together, two started laughing. Clearly they were up to it. They offered a replacement Crunchwrap as reconciliation, which in my opinion was lackluster.

[@GetSomeGringo]

Bare minimum should have been a refund

[@ladwarcoffee]

They really should have offered a refund and a replacement. Doubt the employees laughed did it.

[@Anthony-qu7qd]

It's a felony to tamper with someone's food, you should have called the cops and sued the location in a civil court (you might have been able to get a settlement that is worth the time).

[@ladwarcoffee]

@@Anthony-qu7qd you have to prove malicious intent. Good luck doing that. At best it's a fine.

[@joeyb6268]

Cool story, bro.

[@MikeTheD]

I'm literally shaking with rage at what they're doing to our sweet boy. Might go to my local Taco Bell and give them a piece of my mind

[@Hulksauce]

this is the funniest thing I've ever seen

[@Liliaburdett]

Me at your local Taco Bell 👁️👄👁️

[@Blackshadow164]

I did…and got blood all over the funbftgdswsdgillnjfyessdzxgujn

[@TheSpock23]

Land sakes!

[@thegoddamnbatman1047]

Please don't do that

[@JnPReviews]

Taco Bell, in the 90’s and early 2000’s were great! Fast, delicious, and effective. Then I noticed around 2012, they started adding a bunch of new items. That’s when I saw it go down hill really fast.

[@stevebragg4256]

You have pinpointed when the landslide started.

[@downandout992]

Exactly, they should have stuck with the basics.

[@poolhall9632]

They straight from their core mission and then they tried to save it by being the gimmicky choice…

[@tavellcoops]

i think they lost funding cause they dont make as much mony as their siblings companies

[@mr.timebombman2230]

Yep.

[@mikehawk9281]

The most infuriating thing is every time I get taco bell delivered they NEVER give me ANY sauces, despite asking each time. And yeah I tried to order the 7 layer nacho fries, it didn't show up. Taco bell has consistently been the restaurant that cheats me out of items I ordered.

[@recyclecongress]

They gave me about 25 packets of mild & hot sauce once. I thought they were being sarcastic.

[@rtmiv2030]

The worst place if you consider them fast food, is Taco Cabana. They jack the order up even if you go inside. Taco Bell is definitely number two.

[@wombat5252]

Lol you have to be careful with those delivery app services. I knew people who worked for them and they would often take a little bit of people's food to eat for themselves. It's actually F'd up.

[@makeshift_battlefield_music]

I hate it when they ask you if you want sauce at the drive thru and then they don't give it to you. It is literally every time. So now I just tell the guy handing me my food to get the sauce. But one time I went into the restaurant and I grabbed two huge fist fulls of sauce packets, probably around 50 packets and walked out.

[@Vaquero_69]

You guys could go grocery shopping and buy sauce and never have this issue. So kindly quit complaining about the service. You paid for food not sauce

[@kuhntzzz]

i think it’s definitely staffing issues… people don’t want to work a minimum wage job that treats them poorly where they have to deal with the most annoying customer demographic possible 🤷🏻‍♀️

[@kuhntzzz]

that last part sounded like a dig at reviewbrah as i read it back which wasn’t my intention. that was meant for the karens and the high people lmao. i used to work at raising cane’s and part of the reason i quit was the low pay and being yelled at by middle aged women every day and being laughed at and having smoke blown in my face by the high people who wanted chicken at 12 am

[@svenjorgensen5]

I agree but I don't know a single fast food restaurant that pays minimum wage.

[@kuhntzzz]

@@svenjorgensen5 i’m not sure where you live but here in cali where i’m from the minimum wage is $15/hr if you have 20+ employees and with tips it can round up to a bit more. i’ve seen more fast food places upping their pay but most of them are minimum wage still. where i used to work it was minimum wage too and no tips either.

[@svenjorgensen5]

@@kuhntzzz I live in Texas, minimum wage is 7.25 here and fast food places pay around $12.

[@kuhntzzz]

@@svenjorgensen5 i see i see. that makes sense, again where i live in cali minimum wage is more so that’s why fast food places here only pay minimum wage, so my original comment still stands but as a disclaimer it’s just not for every state obviously lol

[@helloigo]

I think there's just a huge disconnect between Corporate & franchises. I remember in 2016 I had an issue with an order and corporate mailed me a coupon for two free items of my choosing, which it also stated on the coupon, and I went to about 8 different locations and each one either would not accept the coupon, or would only give me two crunchy tacos. I also heard the 7-layer fries are priced strictly at $3 for every location due to corporate direction, so maybe locations would rather refuse to sell them than take a hit on their profit per ingredient

[@missxvincent]

Taco Bell's problem is that they won't bring back the 7-layer burrito, but think that bringing back nacho fries every 15 minutes and then making THEM into a 7-layer offering is a wise choice. Edit: Truly, though, it's the same with the locations where I live as well. 1) There's no way of knowing when they're truly open. 2) The lobbies are still always closed, which results in drive-through lines of 20 cars or more. 3) Despite the lobbies being closed, the app still accepts orders for lobby pickup, which sparks the hope that maybe the lobby IS open today, only to later receive a notification that you now have to go sit in said 20-car line to get the order for which you've already paid. I could go on, but the TL;DR is that I just don't go to Taco Bell anymore.

[@kcl902]

That touched me heart. For real why cant they offer the 7 layer burrito anymore. I dont want the nacho fries. I also miss the xxl burrito

[@ybunnygurl]

Taco Bell paid all this money to have friars installed at all their restaurants so they could make french fries and now they've got to get all they can out of that fryer. At my friend's Taco Bell they used to have one little double fryer for making the few things that had to be fried then for the fries they had to install a bigger fryer and a lot of the owners are ticked off that they had to pay all this money and they keep offering / not offering fries If they can't use that fryer all the time they're losing out on money they had to pay to install.

[@davids11131113]

Car lines 20 deep there for Taco Bell? Areas must have some great sewer system!

[@Iroquois_Pliskin]

Nacho fries suck.

[@marcosanaya9540]

The pros and cons of mobile app ordering.

[@xreev0x]

My local Taco Bells don’t even take orders anymore-they expect you to use their kiosks to place orders yourself. Every single one in my area does this now. One of them only takes Taco Bell app order and Door Dash, but you can only get your food through the drive-thru. Their lobby is actually closed and locked. Quality has gone down a lot as well. One of them didn’t respond to the drive-thru despite someone already being at their window, and also locked their doors (no signs or anything about the lobby being locked). The one which seems to still have a lobby never has any ice. It has been a very sad year for Taco Bell.

[@1SlipperyPenguin]

My local Taco Bell won’t even open the lobby they that lazy , and my truck won’t fit in the lane with the ladder racks , so I literally have to walk through the drive through, they refuse to open the doors

[@mark-jf5ik]

honestly i'd never order at those kind of places, clearly they are at the verge of shutting down, i'd let higher ups shut those stores down or let them go bank rupt

[@doctorstrange4868]

seems to be a Taco Bell thing. My local Taco Bell does the same.

[@elonmust7470]

Do you live in Apex NC?? The closest one to me is soon bad.

[@EvanBerry.]

Once on a visit to Taco Bell I was told by the staff, who were outside, that they were closed to have some painting done. It turned out that they just didn't feel like working that day and were turning away all the customers.

[@projectkj7643]

Wow.

[@HocusPocusAlimagocus]

One of my issues with Taco Bell that has been going on for years has been the fact that they are constantly changing their menu. They change their menu more often than people change underwear. Its annoying seeing items come and go constantly. Now I'm seeing this happen at other fast food places when I don't recall it happening at anywhere near the rate that it does now...

[@mystman1210]

I think it's a FOMO tactic and unfortunately I think it works well for them financially. Yeah it infuriates fans, but when nacho fries come back *again* well you gotta go get some before they're gone! Of course limited-time items have always been a thing, but these days they just come and go so fast you barely get to enjoy any of them. Like if one of my favorite LTOs come back I probably only get to have it once or twice because by the third time I go back to Taco Bell it's already gone.

[@Korgano]

I’d way rather see then go back to basics and make a few very consistent and very good items. A few good options are better than a rotating array of mediocrity.

[@jonesdarryn1]

8:39 I don't know about everyone else but I don't like sour cream, so I usually always ask for 'No sour cream' on all of my food, but they put sour cream on it anyway. Taco Bell is considerably more expensive than it used to be, like 20% more expensive than all the other chains around, and they cut a lot of items I like. Fourth, Taco Bell's is very salty. So I just don't go there any more, but I still like their nachos and tacos. but its just not worth $15 for a nachos, and 2 challupas.

[@DG-dy4tv]

Judge Dredd was prophetic

[@Leeperz]

YES!!! We were wondering if this was an issue with just our local Taco Bells. Interesting to hear it is happening elsewhere. We also haven't noticed these issues with other fast food restaurants in our area-- for example, our Burger King is always very good with food and service. I love Taco Bell, so I am bummed they are struggling rn.

[@TheReportOfTheWeek]

Thank you for you thoughts, hopefully they'll get their act together in 2023!

[@Daniel092004]

I got food poisoning the last time I went to taco bell, so I've avoided my local location. It's hard to gain back that trust after getting so sick.

[@acronym.4328]

@@Daniel092004 I'm sorry that happened to you, hopefully you're doing well now far away from the mess that is Taco Bell.

[@Daniel092004]

@@acronym.4328 So far so good! It was some of the worst food poisoning I've ever had. I sipped one bowl of chicken noodle soup over like eight hours to have some amount of liquid and salt left in my body at the time. I don't know what they did, but they did it very wrong.

[@ge0theory]

Interesting because in my area, the Taco Bells have stellar service and the Burger Kings have outrageously awful service/hours/food. I love a good BK too. I'm still really upset with the direction Taco Bell is headed overall though.

[@maxwillson]

My main issue with Taco Bell is that they no longer hand out hot sauce, there's a 99% guarantee I open the bag and there's no sauce.

[@SalemXIII]

EVERY TIME!

[@arthuridis]

Go inside and grab a bunch. Screw em.

[@trivialinsignific]

i have noticed that which ever fast food drive through i am in, i always find myself stuck behind someone thats placed an order for a entire neighborhood, first the drinks, followed by some food about 10 mins later and then after another five minutes more food and more drinks - then after another five minutes of checking bags for all the items and eventually they start their engine and start to move , then when i get to the window my order is already starting to get cold -

[@Blazefreak12]

Hi, soon-to-be former taco bell employee here. A lot of these problems are widespread. Mismanagement, poor coordination between corporate and store-level employees... Corporate only really cares about saving money and making money at the expense of their employee's sanity. 'Night shifts' at Taco Bell are hilariously understaffed. I'm talking about 3-4 people working even when we are expecting inflated traffic to our store due to concerts or other ongoing nighttime events. This is why a lot of stores close early -- because we lack the employees to operate and close at a reasonable time. A lot of Taco Bells lock their lobbies for various reasons. The most probable reason is because corporate literally wants our stores to focus on drive thru's over lobby/kiosk orders. In addition to kiosk orders, corporate ALSO tells us that we need to incentivize people ordering from the kiosk rather than at the register. Why? Because they want us to focus on drive-thru orders. They also just don't want to hire more people to be cashiers. We usually have one (or two if we're lucky) person(s) on register duty which does not bode well when we have to juggle between cashier orders and drive thru orders. The biggest problem is at the top level -- Corporate makes things a lot harder on us without accounting for the accommodations needed to operate at our usual pace. Just a few months ago they decided to bring back several popular items, including mexican pizzas and nacho fries as well as various items/modifications that used the nacho fries... and the result of that was a massive headache for every employee who either had to fry up those fries or pizza shells. It would back up our usual serving time and we'd end up giving food to people way later than we would have originally. We lack the employees needed to prepare all these things in a timely manner, yet corporate doesn't want us to put more people on the clock because they don't think it's necessary. The whole situation at this store and many others is chaotic and disorganized as hell. My manager does her best to provide for us and tries her best to get everything in order but sometimes it's left completely out of our control. Then you have managers that don't do what they're supposed to do, employees slacking around and not doing THEIR duties, or just outright denying service even though they claim they are out of certain ingredients (pro tip: if they claim the store is closed due to missing ingredients, they are bullshitting you). Oh yeah. We (normal employees and managers alike) are all underpaid. So that probably also doesn't help our morale.

[@peterlau4683]

I'd been worked at Taco Bell near my home for almost 7 years at long time ago and those you say are absolutely same happened and still happening at that store. The thing is while they close the dining and you are forcing people to order at drive thru, and what happen is you'll have a nastily long line of car trying to get into the drive thru and trying to order, some maybe can't wait and leave that we lost the business from from them, while the non stop drive thru costumers keeping us in even more stressful. While they care S of C.H.A.M.P.S. , Speed of Service, what and how we can do if we short of people to work? Ten don't even talk about to keep focus on the drive thru order business, hire more people, Taco Bell.

[@didi012578]

@Bwaze That was so well written and articulate. I hope you find a job that better suits your skills, including your writing ones! (Since you said "soon to be former...")

[@Amy-jj8gy]

Thank you so much for sharing this. It’s good to be reminded that most of the employees are doing the best they can with what they’ve been given and it always boils down to corporate greed. Your written communication skills are above average and I think you’d be an asset to any company that hires you. I wish you the very best in finding a job that’s more in alignment with your skill set. And pays more. 😊

[@tackytrooper]

You actually used "morale" correctly, and properly spelled. This is better than 98% of the people I have seen on the internet. Why are you working at Taco Bell again?

[@Blazefreak12]

@@tackytrooper Believe it or not I don't work at Taco Bell because I need the money ( i actually got other things going on in my life and am luckily relatively well-off), I'm working because I had nothing going on for me after a move and wanted to put my free time towards something. And now that I think I'm in a better place financially I'm going to figure out what the next steps in my life are going to be. I actually love the team I work with. Met some real nice people. But the job isn't worth the headaches beyond that. Between being treated like we're corporate robots who have to do everything the customer says to dealing with multiple understaffed days and nights, I would literally rather sit on the couch and do nothing than pop blood vessels trying to deal with it. And like you said, I could find a better job elsewhere, I just need to finish getting my license and figure out what field would be interested in taking me in. The big silver lining here is that I got myself one hell of a reference with my manager. She and the rest of the crew love me, and they will absolutely miss me when I'm gone.

[@bhilbwift52]

The world trembles when reviewbrah reveals his feelings about food while running on empty. Good review and good suit

[@Smokr]

One of my favorite suits to date.

[@joshua.recovers]

Dude Shut up. You didn't even watch the whole video

[@erikjohansson4021]

Yes och jag know. I har varit in taco bell och then even service was dålig

[@CoopNoop]

As a Doordasher, EVERY single time I go through the Taco Bell in my area, they 1: are locked so I can't go in to get the food, 2: Have massive drive-thru lines, sometimes out to the street, while store members are seen inside just chatting and visibly not working, 3: Will "go look" for my order for upwards of 20 minutes while I sit at the speaker and hold up massive lines of cars, 4: forget at least one item, be it a straw or even an entire meal. It's pathetic honestly, and I thought it was just a local thing.

[@marblelee]

I love going to my local tacobell where 50% of my visits end up with this “we are currently under staffed and have run out of blah blah blah we are currently closed.” It’s 5 or 6pm.

[@tatertotbobaandpieck]

Blame management

[@dogecoin9562]

From experience, they probably had whatever you were asking for and lied about it

[@marblelee]

@@dogecoin9562 They we’re definitely fibbing. Just wanting to chill for the night.

[@arthuridis]

@@tatertotbobaandpieck Great name dude...hahahahahaha

[@KlingonCaptain]

All three Taco Bells in my town have been running on skeleton crews since the whole 'rona thing started. When everyone went back to work, they never bothered rehiring full crews. I guess that they realized that they could make more money making fewer people do more. Also, special items are very often listed as "sold out" when you go there in person.

[@smileygal5092]

I agree with you. I also feel hard to find workers who want to work at a fast food joint.

[@johnthomas4962]

This is the answer I believe he is looking for. A few other theories on this thread but inevitably the Rona is the culprit for having smaller staffs with more responsibilities. If taco bell was willing to pay enough to keep operations open I believe things would be different. The taco bell near me is open less than half the days.

[@Darkness5423]

That's sadly the mentality since the outbreak, "do more, with less." Below average pay, but all the responsibilty the average wage for TB in my area this year was 9.22/hr. You could go in and see 1 or 2 people working at a time even when it was slammed. Meanwhile across the street Lee's chicken has a suprlus of workers/cook staff and everything comes out super fast, fresh and correct. Their average pay 13.45/hr. Biggest difference? Lees is always slammed throughout the day where as TB is slammed one or two times a day. Other-wise it's a ghost town.

[@InferiorG]

I disagree, since I doubt that they are not hiring on purpose. I'm willing to bet that firstly it's due to a lack of applicants compared to before COVID, since most fast food places pay garbage level wages. Secondly, the store management probably can't even spend time to go hiring since they are so short staffed, so they end up working in operations most of the time. Either that or they are not proactive in hiring; you can get results by spending 1-2 hours to do job postings, hiring events at high schools, etc.

[@skdjirrrdjdm3926]

@@Darkness5423 yep and the whole mentality of running a skeleton crew just compounds the problem leading to employee burnout and high turn over rates which means new employees dont have time to adjust and get proper training. Working a shift that gets swamped with a bunch of new hires is a revlelation in itself, doing that chronically is a recipe for disaster.

[@stevebragg4256]

I have to call my Taco Bell before I place an app order because they are closed during posted open hours nearly half the time. It started to get bad years BEFORE covid. I've asked the same questions of why McDonald's or Burger King etc, are open when they are supposed to be almost 100 percent of the time, barring rare anomalies.

[@SolarSailor1967]

I've had issues with Taco Bell telling me they are having "computer problems" when I went to them around 10pm at night. This occurred at more than 1 location and 3 different times. I don't believe them and attribute it to a crew who wants to leave early and have already done some closing routines. I have since stopped eating fast food entirely.

[@jesussaves435]

Continue not eating fast food. It’s terrible for you and overpriced. All the seed oils they use make me sick.

[@Partsnotshown]

Taco Bell a disgrace

[@kjsdpgijn]

It's ridiculous how shitty fast food has been recently near me. Wendy's is the worst, taco bell isn't great either but not abnormally. Even a lot of sit-down restaurants have been trash recently.

[@Josh.Stovall]

Yea, it's bad for you with all the seed oils and saturated fat..

[@johnnyandrews9003]

Taco bell has 666 in there logo. Their food really sends you to the bathroom in stomach pain. The meat is a secret recipe, in fact you don't know what kind of meat you are eating..

[@bethanydee5387]

My last experience with Taco Bell (and I have never gone back): ordered online, went to pick up and waited 45 min in line only to finally get up to checkout and be told "our machine went down and lost all orders sorry come in another day and they will comp you an order. I contacted company and was ignored. I finally disputed charge in my debit card and was refunded. Fast food lately is always a disappointment in some way and I am done with all of it except Domino's and Marco's Pizza occasionally. F*** them.

[@stronensycharte64]

I think the problem with taco bell is the in store hiring and worker culture, 4 years ago I was down bad for a job and applied to taco bell and I was neatly dressed, not overly but decent for a fast food interview, I was answering and asking questions and it seemed like it was going well and then they declined me, for no apparent reason they just stopped answering my phone calls and I'm pretty sure it's because they only like hiring certain individuals for whatever reason who are druggies or otherwise lazy or bad people who don't care at all for customer service, because ever since the only people I've ever seen getting jobs at taco bell are druggies and people who generally don't care about customer service or people who are lazy who I've seen just sitting around in the back or outside smoking, same with the food, my go to has always been the burritos and my favorite has always been the beefy 5 layer burrito (which used to be pressed on the grill after wrapping) has overtime become a bean monster with barely 2 bites of beef in it and 0 layers, the last time I went to taco bell the burrito was dry, it was entirely consistent of beans and barely any cheese anywhere at all and it wasn't double wrapped like it was supposed to be, aswell as the only beef residing inside the burrito itself WERE 2 BITES ON EACH END OF IT, like c'mon dude how hard is it how HIGH ON WEED ARE YOU THAT YOU FUCK UP A BURRITO THIS BADLY

[@Lastluke]

I have battered wife syndrome from T Bell. I don't know why I keep giving them another chance. I once put in an online order at 10pm (they were supposed to be open until 2am), I paid in the app and drove up to the drive through. It was closed. As I drove around, I saw the only 2 people there making out by the window.

[@Razu_X]

My prayers that you'll leave that toxic relationship and go to Chick-fil-A instead 🙏

[@adampender2482]

@@Razu_X Chick-fil-A is overpriced and overrated. They have the same people working for them that work in all of fast food

[@intentionallyleftblank3016]

😂❤😅😬🌮🔔‼️‼️‼️

[@Razu_X]

@@adampender2482 maybe, but idk about you but the people who work there are actually nicer. And even if they're not in your area at least the food is worth the money lol

[@suminternetsht290]

@@adampender2482 if you can’t trust chik fil a then you just should cook at home.

[@The_Toast_]

*The Important Parts of the Video Will Have Bold Text* 0:00 *Classic Intro* 0:07 Welcoming Everyone 0:18 Thanking you for checking in 0:21 Explaining the video 0:48 *The Question* 0:57 The things he has noticed with Taco Bell 1:20 *The story* 1:28 Saw that they were getting rid of an item and he wanted to try it 1:36 7 Layer Nacho Fries Bowl 1:42 Explaining the item 2:01 What people think of the nacho fries 2:22 *Talking about the issues he had trying to get a hold of the item in question* 6:19 The next question 7:49 Roasting Taco Bell 8:01 The next next question 8:34 The next next next question 8:41 Some more questions for the viewer 10:31 *Showing the bag* 10:37 *Unboxing* 10:54 Price of the item and explanation of the item 11:14 Showing the food 11:45 First Bite 11:57 Second Bite 12:16 Third Bite 12:34 Fourth Bite 12:40 Showing the food once more 13:07 Eating food item with the salsa (Fifth Bite) 13:20 Baja Blast sip 13:29 *THE REVIEW* 16:48 *The Total Score* 17:30 Outro 17:36 End of the video

[@drast0ne]

thanks but time to get a job

[@The_Toast_]

@@drast0ne Nah, I'm good

[@mattmilford8106]

What about the Baja Blast sip?

[@The_Toast_]

@@mattmilford8106 CRAP YOUR RIGHT

[@The_Toast_]

@@mattmilford8106 Ok I fixed it

[@jayyjuju9344]

It’s crazy with most people they have a side they show for the camera and a side behind closed doors , and I genuinely think this guy is the same behind closed doors as he is in front of the camera, it’s amazing 👌

[@MC-gj8fg]

From my pov Taco bell's biggest issue is that, starting several years ago, they began discontinuing items I loved while retaining items I didn't care for. Any time they release something I like it gets discontinued.

[@ffwast]

This really is the biggest problem. Stop taking away everything I come to the restaurant for and I might actually come to the restaurant again!

[@brokencablemusic]

still mourning the loss of the shredded chicken burrito three years later

[@XbryceX]

I stopped going to Taco Bell after they discontinued the potato griller :(

[@killahranks7938]

RIP the CHILITO lol

[@krisfinley6706]

I loved the Mexican pizza😭 Review Brah really got screwed on the last one he tried though, it was a sloppy mess! Never had one that looked so terrible

[@markmerrell4655]

They went down hill when they stopped doing fresh food prep. Hamburger was cooked at each store, refried beans were made from scratch at each store. Additional items were prepped, such as lettuce onion and tomatoes, as was the sauce. Once created, items were placed on pans that fit the pep line, covered, and placed into a fridge until you needed more. Shells were also fried in store. Based on the calendar and previous sales, you would rarely run out. If you got close, you prepared more on the run. Stores also sometimes transferred items from each other if needed. The food was much fresher, and tasted way better than now. Meat comes already cooked in plastic bags, and they just warm them up. Beans are instant, mixed with water. Back in the day, pinto beans arrived in a large bag, were screened washed and sorted. Then placed in a large vat and cooked with water. Once done, they were creamy by a lace hand mixer. Meat was in frozen 10 pound bags. The meat was cooked in a pan, grease drained, and seasoning was added. So much better!! Flour tortillas were in bags, but that’s it. All the ingredients were fresh!

[@Cruxis_Angel]

The same thing happened at papa Johns a couple years back. Veggies were cut every morning. Then around 2018 every was prepackaged from the factory and taste was never the same. We had veggies go bad same day from delivery or a day after so who knows how long they were in the factory.

[@catherinegarmon3027]

Del Taco still freshly prepares their food, the difference is night and day.

[@hotchagirl85]

Extremely informative comment 🙌 Thank you and Review Gentleman

[@TheR0LZ]

Our taco bell found out that if they use the giant magnet on a stick that is meant for collecting dropped change, they can reset the drive time between each car. I guess the magnet triggers the sensor that the car usually goes over. So now we have to wait inbetween each car for the worker to stick this giant thing out the drive thru window. that or they take 10 orders at a time and pull everyone up to the parking lot area while keeping the lobby closed.

[@wes773105333]

I am a delivery driver and last week I attempted an order from taco bell. I never had an issue before picking up there bit this last time was bad enough that I'm not picking up there again. I arrived and there were 3 employees working, two in the kitchen, one in the drive thru. I waited 5 minutes and nobody acknowledged me despite looking directly at me several times. Then a few families showed up(around 10 people total) and stood in line. Two other people showed up, I assume they are also employees because they walked behind the register and grabbed cups and filled them up with soda. Ten minutes in, and nobody acknowledged that any customers were in the lobby. One of the employees from the kitchen walked over to the counter and just plopped the bag of food right in front of me and called out loudly " UberEats for X" and immediately walked away. I told her that this order has a large Baja berry blast and she acted like it she couldn't hear me at all. Customers were still standing there with no acknowledgement. 2 more minutes passed and the drive thru worker came over and asked if I was picking up an order, I told her that the order is missing the drink and she rolled her eyes at me. I told her "I'm not picking up this order." Then I canceled pickup and called uber support to complain. They were more or less expecting me to take the order without the drink. Another thing I forgot to mention is I watched around 10 minutes of food being prepared and I was not impressed at all. One of the workers spilled beans on the food preparation surface and instead of cleaning it up, they used a spoon to nudge the spill into a burrito they were making. I understand working conditions aren't the best for these places, I don't think it justifies their complete lack of customer service. Nobody in that lobby was told "I'll be with you shortly" or even acknowledged that they exist. I wasn't a customer but I did have a customer on the other end of the order that I'm sure wasn't happy when after 15 minutes I canceled my pickup. I'm not picking up at taco bell anymore, it's just not worth the hassle.

[@charleybarley939]

I had a smaller scale but similar issue - I was about to order when some guy barreled in from behind to complain about a drink order, then the other two workers took this opportunity to slide off to the side and simply took out their phones and clearly got on Tik-Tok. They were leaning over the prep counter - not prepping anything - but glued to their phones and basically watching Tik-Tok videos to deal with the "stress" of having to work. I walked out. No one has the fortitude to fire them, either.

[@MegaMelonSun]

Constantly in my area tacobell is suppoaed to open at 730am its usually closer to 815/830 when they actually open

[@ZainKhan-kg6qr]

my problem with taco bell is 1) that it's just as expensive as going literally anywhere else when TB used to be the cheaper option. 2) small menu and they keep removing items all the time. i remember when back in the day i'd always try something new, now im so sick and tired of the same 5 things. 3) they removed the beefy crunch burrito and refuse to bring it back

[@derricdueker64]

I spend over ten dollars on just normal order, not a crazy food challenge order. You can probably visualize the order or one like it that you made. I don't think I can carry on. I'm in my fifties and first ate there in the early 80's. My picture is in my highschool yearbook senior year in line at our local TB( 5 minutes from my house). It was my highschool's Arnold's. I tell ya, breaking up is hard to do.

[@clayperdue1798]

Hear hear

[@jamul_cos]

With all those issues, it sounds like it's mainly a management problem. The closest to fast food I've ever worked in was Dunkin, and my manager always messed up with ordering items and scheduling. Ironically he got fired for money embezzling, since he always put in hours he didn't work. But he'd done far worse, like having minors close the store by themselves and making someone work a day after having a major surgery

[@TheKimchiKid]

That's not CLOSE to fast food bro.. IT IS *

[@shuruff904]

Not irony

[@DJBoise]

Same here in Boise, you drive by one and you wonder if they are still in business. They are doing a good job if they are trying to go under.

[@GiasRyko]

I worked at tacobell in Nashville downtown. The only tacobell in the world that has a bar and only reason we canceled orders is because we was so packed inside

[@RamenBrawler32]

Oh sick I’ve been there. I work next to a taco bell in Clarksville!

[@kylawalsh8585]

There's one in Madison Wisconsin too! Maybe even Chicago

[@denyzn6517]

The Taco Bell on the strip in Las Vegas serves alcohol

[@ThesexyMrX]

Only taco bell in the world, with the exception of many others. Example, the tb in wicker Park, on Milwaukee Ave I think its called tb cantina.

[@johnm1008]

Thank you for not blaming whatever delivery service you use. I deliver for Doordash and when people are missing items or their order gets cancelled it seems like they blame Doordash like I am supposed to go through their bag and unwrap every item and check their order for accuracy. Drivers *can* cancel an order after accepting it but it doesn't happen very often and even if it does the order gets sent to another driver.

[@jgodwin717]

As a driver I check the receipt. What's inside, because of cooties, I don't intrude so that's on them. I'll tell them if they are missing things and they get them for me. I don't want people opening up my food neither. My hubby had opposite issue. Driver went into restaurant, grabbed someone else's food, lady behind the counter saying that's not your order!!! Delivered it to him, and not what he ordered at all. Still in the parking lot, refused to answer the phone, fix it... Etc. After work he wouldn't grab his order, and the lady at their confirmed. Maybe it's cuz I'm a xennial, but even if it takes me an extra minute or two I want to make sure the job's done right. I have no clue what's going on right now.

[@johnm1008]

@@jgodwin717 this video is about taco bell, I was more talking about taco bell. A taco bell order is more likely than any other restaurant to have 10, 15, 20 or more items. I'm not going through multiple bags and trying to count to see if it has all 27 items. McDonald's is kind of worse because their bags are sealed and even the drinks are in the bag. I had a customer text me after I dropped off their McDonald's order telling me that they were missing multiple items including a milkshake. That is is 100% on McDonald's for not even allowing me to check to see if it has the correct number of drinks.

[@crupt1023]

I'm having the same issue will all fast food in my city. Every single location is like flat out robbery. They take your money, but provide nothing that is expected and treat everyone like trash.

[@ianhelgerson6146]

Same. All the taco bells around me are ghost towns now (even though they were poppin during lockdowns). They have most of their lights off, empty parking lots, close early and open late, and staff seems inconvenienced when ordering. All the other fast food seem to be busy.

[@Tinman710]

They realized how much easier the job is when they don’t work.

[@SaltySparrow]

This was an issue for me like 6 months ago. Taco Bells were not open past 8PM. It has since resolved itself. It is definitely regional staffing and management issues.

[@Phyrrax]

Makes me happy that reviewbrah once again shows his great taste with that Nightmare before Christmas decoration.

[@TheReportOfTheWeek]

Thank you kindly!

[@Phyrrax]

@@TheReportOfTheWeek No I have to thank you. Although I cant eat most of the things you review, the reviews always bring me joy and entertainment.

[@SadNut]

Were you ordering through doordash, ubereats or grubhub? the drivers could be the ones declining your order. They often do it if there's not a good enough tip for the distance or maybe lack of drivers for the apps

[@Snappers1_]

This is true. Food delivery services tend to make choices on whether the order is worth bringing or not. Then again, TheReportOfTheWeek did mention that he ordered both the 7-layer nacho fry thing and another item, but only got the other item. It’s just weird…

[@SadNut]

@@Snappers1_ yeah that is strange, I feel like that would mean it was an issue with ingredients maybe or perhaps not all locations had released it. It seems odd that one item would be such a hassle.

[@candi4202]

I highly doubt this man is cheap with his tip tho

[@rifter0x0000]

He said the order was canceled, and if it's the restaurant who canceled it it tells you. If drivers reject your order it still sits there until one accepts it. Restaurants will cancel your order if they don't have the items you ordered and they don't want to deal with substitutions or you said no substitutions.

[@gfox9295]

@@candi4202 Probably not, but just 2 cheap items from Taco Bell is probably not worth it to most drivers, even with a decent tip. If he got 20 bucks of food or something, he might have more luck (taco bell leftovers best leftovers? well, maybe not, but...).

[@AB-dw2op]

Taco bell was never more dangerous than when I could get $1 beefy Fritos burritos.

[@markbajek2541]

or meximelts

[@ScarTactic5]

The flamin hot fritos version was the best item ever made

[@dmcgee3]

Sonic still has them but not as good.

[@nibs991]

@@dmcgee3 sonic is honestly the worst fast food/restaurant. I’ve never heard more food taste consistently like cake or corn dog

[@chop2093]

I noticed this too. All the Taco Bell’s in my area all are inconsistent. Some are open late , some are randomly closed at odd hours…some are drive through only. I say it is probably poor staffing and poor corporate oversight of the locations.

[@ILikeYTMusic]

A new depth to this channel has been added for me now that I know our king is doing all these reviews in the dead of night apparently

[@everetthancock2043]

He's clearly a vampire. All the videos of him out in the daytime are CGI

[@brian184998]

Yeah I don't know, been working there for a bit and some issues are local management issues with lack of foresight of ordering products but some things are higher level stuff. Like the Nacho Fries were discontinued a week ago, but there's still signs up and our boards still show them, it's frustrating for us as workers too having to explain that we no longer serve those items.

[@sudotablehead1659]

I worked at a tap house that kept the tap handles for decoration on the wall. People would try to order beer based on the decorations. It was frustrating for us and for the customer. The constant explaining to an angry customer who would scream "What DO you HAVE???" and pointing them to the menu for the 5th time. It's only funny now.

[@AsianLing]

I would love to see this reviewbrah eat at a more sophisticated restaurant

[@jerryc3050]

I'm sure he does: just doesn't review their food.

[@scooterjones303]

Naw. He'll just keep giving his money to sup par, low standard establishments and nothing will change.

[@bajablaster420]

@@scooterjones303 lot of joy in your life huh

[@scooterjones303]

@@bajablaster420 Not at all, no.

[@HoodrichShinobi]

@@scooterjones303 war never changes

[@cassidyelise1]

I have had an extremely similar situation, three different locations several times at reasonable hours about a year ago, I'm in a different state now, but still only receive most of the items I order, and never get the sauces. I have also tried different methods of ordering delivery and including picking it up from the place myself. It's mildly infuriating and I know it could come down to a "you get what you pay for" situation, but what about when I didn't get what I paid for at all? I have worked many levels of several different fast food jobs, and the only thing I can think of that would result in such ridiculous oversights is: the owner/operator must not care AT ALL, because that attitude trickles down and results in terrible moral for the employees and management- if the owner/operator doesn't care, or cares too much about the wrong things, it can absolutely ruin good workers. It is also possible that the same owner operates more than one location in an area, which can cause an over lap in the issues you, and many of us, experience.

[@roxcyn]

It's really at a lot of places. For us it's Burger King. However two weeks ago ordered online pickup at Jimmy John's. They called a few minutes later stating they are closed due to staffing issues and issued a full refund. Very weird, but I understand places are still short staffed and don't pay well.

[@usagi666_]

Thought this was just a problem in my area. Several times now I’ve gone to Taco Bell ~2 hours before their closing time only to find out they’re closed already. I’ve been told there’s “no cravings boxes at the moment” several times as well even though it’s practically the only thing I ever order from there. Sad to see them dropping the ball this hard.

[@shacka95]

This year a couple times even soda from the nearby Taco Bell tasted off and one time it tasted like actual poison, like the Baja Blast was mixed with mold or cleaning solution.

[@loristanford8755]

I'm a manager at Taco Bell. I just stumbled upon your video. What I can tell you is that in my location in Florida. Taco Bell pays regular crew members less than all the other fast food conglomerates. So it is very difficult to keep the restaurant staffed. In the last 3 years there is only myself and one other employee that remains. It's constant turn over. I have tried to explain to upper management that if we do get a dependable employee we need to pay more so they will stay. They can make more anywhere else and let's be honest fast food isn't the most rewarding job. My suggestions have been ignored. So we have 3 employees that carry all the weight of keeping the operation running. I have a good few crew members at my location so we do well but I know other stores don't have staff to remain open the hours that they advertise. Just my personal experience.

[@CAustin582]

Completely agree. The Taco Bells around me are routinely out of stock on the new items that the company proudly advertises, and their employees always seem overworked and understaffed. Multiple times I've been to a location where the poor drive through employee was like "This might take some extra time, I'm the only one here right now." It seems pretty clear to me that their main priority is cutting costs, both in regards to their food and their workforce.

[@RumicNerd]

Taco Bell's app has always been garbage. My local Taco Bell hasn't had large cups for the last week despite letting me order large. One time my order went through and it charged me, but when I got to the Taco Bell to pick-up, they told me mobile orders don't work and I won't be able to get my order. So frustrating. I actually tried getting the Nacho Fries Bowl and they BARELY filled the bowl with fries. Super disappointing honestly.

[@annehaight9963]

I stopped eating at Taco Bell a couple of years ago because they started getting rid of everything on the menu that I liked. First it was the meximelt (although a lot of locations will still make it for you if you ask). Then the Nachos Supreme disappeared. Then the salads disappeared. The Fresco style ordering disappeared in my area. Basically they don't make anything I eat anymore. But it sounds like there's a much larger problem going on with the company generally. And when you have problems like those described in this thread, that cover a large geographic area, it's not a problem with the employees. It's bad management. And it sounds like that bad management goes all the way to the top.

[@DavidDavis311]

And the combination burrito is gone. I’ve asked the staff before and they told me they are constantly asked for all the removed menu items. The whole thing never made sense.

[@joshgehman232]

the miracle of Reviewbrah is how he maintains a perfect male physique (he has 8 pack abs) while subsisting entirely on American fast food

[@joshgehman232]

@@Denny406 peasant? hahahahahahahahaha. you are SADLY mistaken

[@technoserf_digital]

@@joshgehman232 Brah is a man of the people

[@papabear9481]

@Josh Gehman Yup, he's definitely a peasant

[@janedoe541]

@@Denny406 Apology not accepted. Guards! Seize him!

[@bigtats76]

Built like the dude that eats big mac's everyday. What a champ

[@UberNeuman]

I did an on-line order last year and when I got out there to pick up my order the Taco Bell was closed due to staff issues. Now they took my money and never gave me my food. I went back the next day and the staff refused to give me a refund. Pretty shabby on the staff and Taco Bell for stealing my 20.00 bucks.

[@jennypete61]

Who remembers Taco Bell when you walked up to the window and got a facial from all the steam coming from the tortillas? The beans didn't give you major gas. Those were the days!

[@bigstunna2049]

that sounds like a utopian fantasy

[@robertkennedy8503]

@@bigstunna2049 Or going to Taco Bell high out of your mind, but after all Taco Bell is munchies "food".

[@possiblycurryddork]

That's probably before YUM acquired them

[@AdaptiveApeHybrid]

Could you imagine The Brah in a 90s crime drama? Just fucking imagine Review Brah replacing Ray Liotta in Good Fellas.

[@SpyroTheGerudo]

Fellow Taco Bell employee here. I may not work at your local places, but I'm sorry you've had so much trouble dealing with the Taco Bell Tomfoolery. You deserve more than a few coupons for the trouble!

[@user-ul6ec4io5i]

This man needs 10 free combo coupons even more tbh

[@Fake_Robot]

The crunchy hashbrown patty instead of the tostada makes the breakfast crunchwrap a culinary achievement that rivals even the original crunchwrap supreme.

[@nikkolasnowak9805]

I'm mesmerized every time I see a picture of it. I seriously need to wake up early enough to try one.

[@no-gc1mp]

The top tier fast food imo

[@Fake_Robot]

@Marty's 4x4 Stop trying to force your beliefs on me

[@brendammit]

I miss the tostada 😭

[@not_the_vampire]

Bro, THANK YOU. I am a Taco Bell fan but their hours and ingredient availability are a clusterfuck! I go mainly to try the featured items and they're always out! If you do a mobile order, you have to cancel the order right there in the drive-thru that you are now stuck in and order the stuff you didn't come for. It's just not the experience it used to be. But to answer your question, yes, Taco Bell has problems, and I enjoyed listening to you roast them over an open flame while still delivering a back-handed compliment to Burger King.

[@RoeShamBoe]

I am a Taco Bell fan - that's sad... it's basically dog food that you eat on purpose

[@barefootbreezy6983]

my towns taco bells will literally close at 8 sometimes because lack of workers.

[@darthphayde508]

TB is definitely having some issues that other places either aren't having or are dealing with better. I work until 11 and have stopped several times, the app, website and Google all say open until 1am, get there and they are closed. Taco shells, soft and hard have been stale half the time. The other day when I went around 6, they couldn't make most of the menu. On the late nights I've ended up at Burger King instead and have had zero issues.

[@davidalexander3320]

My taco bell was out of nacho fries for over a week. I've also had them be out of sauce packets before and even drink machines weren't working. In the past few months I've had them tell me they were only taking online orders because their registers were down. A couple weeks ago they couldn't take any orders because their system was down.

[@Kurbante]

I've had Taco Bell delivered a few times. What I constantly notice is that if an order seems to have too much variety or extras, they are almost always ignored. To complete the experience, the Free sauce is left out as well, almost always. :). Thanks for the review!

[@ciccnick]

Taco Bell's problem is their inside dining area/ lobby is closed every other day because they're too cheap to have someone clean it.

[@Flatlower]

just imagine how clean the kitchen is.

[@vt7828]

They definitely took advantage of the Covid restrictions for the lobby being closed. At my local one, if you look inside the window there’s nothing but boxes all over the place and pallets stacked in the lobby. They should be embarrassed quite frankly. After seeing that I don’t even want to know how the kitchen looks! I’ll see a line backed up but employees inside doing TikTok dances, laughing, headphones in, and doing anything besides working. Too many people fall back on the “we’re under staffed” excuse .

[@McFixStuff]

It 100% depends on what location you go to. There's a location 1.2 miles from my house that always has the worst quality. There's another location 1.4 miles in the other direction. The other location always has the best food with amazing quality. I think it's all about management.

[@absolutfreak5012]

I've run into this as well; it's a complete roll of the dice when you're visiting a Taco Bell you haven't been to before.

[@sloshtugz4087]

Yeah

[@McFixStuff]

To elaborate, the bad location has an issue with very unprofessional, loud workers, and any time I ever get food it is the dryest foot that feels likes its been left out for hours then thrown ina microwave. 3 times in a row I ordered a spicy potato soft taco, cheesy bean and rice burrito, and chipotle ranch grilled chicken burrito. Every time the potato taco was room temperature with super dry potatoes, a stale tortilla and no sauce. The rice and beans in the next burrito was dry and the tortilla was stale and cold, no nacho cheese sauce. And the chipotle ranch burrito had dry chicken that was room temperature and no sauce with a stale, cold tortilla. The other location seems to have everything fresh, never messes up my order, and the flavor is great on every item.

[@CreechLinux]

This is true, but in general more and more locations are trending downward.

[@brianchapman1980]

Same here where I live. I’m smack dab in the middle between 2 Taco Bells. One has food that looks and tastes amazing and the other location’s food looks and tastes like trash!

[@Sigmagnat650]

Having moved across the country recently, I can confirm that Taco Bell is having these issues in multiple areas. I think what happened is that when 2020 got weird their supply chain and location management never recovered. Some TB's I've been to are STILL drive-thru only to this day, some are not. Some are constantly out of basic ingredients (e.g., cheese/sour cream/hard shells). I've even seen TB's advertise breakfast on their window displays only to not have the ingredients in stock (or any intent of serving it to begin with). My guess is that TB has a very inconsistent approach and franchise owners don't have it in them (for whatever reason) to ensure competitive wages as the brand tries to lurch back to full service while still grappling with supply chain issues.

[@Jeanie1107]

I think I love these videos because of the use of decimals. I watch random report of the week videos while waiting for the newest. I came across a review where the rating was 6.62. I think my heart exploded.

[@xqces]

why do u like strange numbers so much

[@Jeanie1107]

It is because he is so precise with his ratings. Usually people just use round numbers when rating something 1 to 10.

[@xqces]

@@Jeanie1107 I'm glad you have something you find that much joy in friend

[@Jeanie1107]

LOL, it's all in the details. Also, I'm a bit weird.

[@JaneDoe6000]

@@Jeanie1107 Weird makes the world go round! Don't stop! :)

[@andrewcavender8443]

The last 5 or 6 times I have gone to Taco Bell, they have either left out half of my order, refused to accurately replace something (they constantly say they're out of large cups and replace it with 1 small even though we already paid for a large on the app), have half of the ingredients of my order scattered about in the bag, or some combination of all three. It happens every single time we go and I just refuse to go anymore.