What To Do If Your Mac Is Failing to Update

[@EasyOSX]

Hey everyone! If you're looking to upgrade your version of Mac OS to some new release like Big Sur or Monterey, or you're missing updates entirely, I've got a video here covering those things. kzbin.info/www/bejne/en_RiJmbmMh4l7c

[@abigailmorton9675]

Great tutorial! For my other struggling MacBook users out there, what finally worked for me was the second to last thing he mentioned, which was reinstall OS. I couldn’t update my OS from the App Store or Apple’s website. After I did this, all my files were still there and I was able to install Monterey! Good luck!

[@EasyOSX]

Hey sometimes that’s what it takes. Glad it worked out for you though!

[@bonnie5895]

How long ago did you buy your Mac? just curious because mine doesn't update a lot, no idea if it's because it's old or what, but just asking. :))!

[@EasyOSX]

Mine is a 2015

[@SuperLadiesman213]

By chance at first did it seem like you lost your files and then it came back ? I got too much music to loose that’s why

[@EasyOSX]

If you just do the reinstall in place, it should delete your music or any personal files. Only erasing the hard drive would do that

[@JayYoElCapitan]

i downloaded the catalina and after it was download it i click twice and it wont let me istalle it please help

[@EasyOSX]

Hey Jay Yo, sorry to hear that. 2 questions: 1: Does it give you any sort of error message when you try to run it, or does it just sit there and do nothing? 2: What version of Mac OS are you running? You can check this by hitting the Apple logo in the top right corner of your screen then hitting "About This Mac". A window should pop up and say what version of the OS you're currently running (ex: Mac OS 10.12, "High Sierra". If you can give those bits of info I should be able to help you figure this out.

[@JayYoElCapitan]

@@EasyOSX it says macOS high Sierra, version 10.13.6 and it says this software is not supported on your system

[@EasyOSX]

@@JayYoElCapitan Oh that might answer our question then. Macs typically get 8 years of all updates then 2 more years of security patches. Your machine might be too old to go to Catalina. That box where you got the OS version should also tell you what specific model of Mac you have (ex: MacBook Air mid 2014). Can you tell me what that says and I can check to see whether you can go to Catalina.

[@JayYoElCapitan]

@@EasyOSX it says MacBook Pro Late 2011

[@EasyOSX]

Yeah, that’s the reason. The 2011’s can’t go to anything newer than 10.13 officially. Sorry.

[@samanthawilson256]

Thank you so much for this tutorial. I have tried several times to update my Mac Book Pro and was unsuccessful. Finally after viewing your video and using Safe Mode the update was able to download.

[@EasyOSX]

I’m happy it helped you out! Thank you for the sub!

[@YoungCardi]

hey i can not update my mac and it says that the serial number is unavailable any suggestions?

[@EasyOSX]

Hmm, that’s probably a sign of something not so good. There are some ways to fix it, but if done improperly it could brick your Mac. It might be better to take it to an authorized Apple repair shop to look it.

[@bakadabri]

you’re a genius! thanks very much! i’m sticking to this channel for life

[@EasyOSX]

Thank you for the kind words. I appreciate that, and I’m glad that it helped you out.

[@tarekzahran7994]

i have a late 2011 macbook pro which is according to my research is till supported and the latest macos it can handle is 10.13.6 high siera, on the app store it tells me no updates which ik for a fact is wrong, i tried installing the 10.13.6 high siera combo as you said in the video but it still doesnt work (it cannot run it) i also did the utility scan as you said but it did not help, i might have to format my mac and reinstall a new macos, but im so confused why is this happening, also where can i save all my files so i dont lose them.

[@EasyOSX]

Hi Tareh, sorry you’re having this issue. The issue might be how you’re trying to upgrade. The combo updates are actually meant from getting you to the latest version of the same OS rather than getting you to the latest version of a newer one. So if you were running 10.11, you could download the combo update for 10.11 to get you to the latest version, but you could not use the 10.13 combo update to get to 10.13. What you’ll need to do instead is download the High Sierra upgrade from the Mac App Store and then run that to get you to 10.13. I’ve pasted a link to it below so you should be able to click on that and it will open up the App Store page to 10.13 directly. Link: itunes.apple.com/us/app/macos-high-sierra/id1246284741?ls=1&mt=12 As for backing up, if you need to do that you could get an external hard drive or flash drive and copy your data, use a back up program such as Time Machine on your Mac, and/or put all your stuff in a cloud storage service like Dropbox, iCloud, Google Drive, etc. Hope that helps

[@wyclifmurungi772]

This is the video I needed. Thank you.

[@EasyOSX]

Glad it was helpful!

[@ilymaitash5592]

Like a person who actually gets to the point and explains it quickly finally

[@TheOneSizar]

software update isn't showing on my imac. What should i do ?

[@EasyOSX]

What version of Mac OS are you running?

[@TheOneSizar]

@@EasyOSX 10.10.5

[@TheOneSizar]

@@EasyOSX ​ @EasyOSX btw i have an iMac (Retina 5K, 27-inch, Late 2014)

[@EasyOSX]

If it’s 10.10 you’re is probably in the App Store, but that OS is way out of date and needs to be upgraded. That iMac can only officially go up to OS 11 Big Sur which is losing its support this year. But I’ve pasted the link below so you can download it from the App Store from there. macappstores://apps.apple.com/app/macos-big-sur/id1526878132?mt=12

[@TheOneSizar]

@@EasyOSX when i try to enter my apple ID it doesn't work i'm sure of the password and the gmail but i says Your Apple ID or password is incorrect.

[@jeadynlei2782]

Hey hopefully you get to read this, for some reason my version of Mac OS Catalina (10.15) is not opening Logic Pro X, I researched and found out that updating my version to 10.15.7 would fix my problem. but for some reason my Mac doesn’t give me an option to download it. I’ve also tried downloading some sort of .dmg file of Catalina from apple but it still will not let me download it.

[@EasyOSX]

Hi. What version of Catalina are you currently running? If you're trying to get to 15.7, I've posted the Combo Update for it down below. What happens when you try to download this? Does it give you an error message, does it ever start, does it download but then not run, etc. Any info you can provide will help. 10.15.7 Combo Update: support.apple.com/kb/DL2052?locale=en_US

[@DebabsInfos]

Hi, please i also have an issue with the update. I'm using high sierra 10.13.6 on 15ich MacPro 2018. I can't Install new updates from the AppStore nor install them from the combo update package downloaded. When i tried to install the security update 2020 - 006, I got the error " Security update 2020 -006 cant be installed on this disk". This volume does not meet the requirements for this update. Please any suggestions? thanks and waiting for your reply.

[@EasyOSX]

Hey Debab, are you sure you downloaded 10.13’s security update and not another one? Assuming you did, let’s check something. Hit the Apple logo in the top left corner of the screen and then hit “About this Mac”. In the window that pops up, in the “Overview” section, hit “System Report”. A new window should pop up. Scroll down in the left sidebar, find the “Software” section, and hit the dropdown arrow, then click “Installation”. This should show you a window with all the software ever installed on your machine. It should be in alphabetical order, so scroll down until you get to the “Security Update” section in the list and fine the 2020 updates and see which ones you already have in that list.

[@DebabsInfos]

@@EasyOSX Hi thanks for the reply. I checked it’s security update 2020-005 that was installed. But that’s not my issue right now. The issue is that, I can’t upgrade the MACOS to the later version (Catalina or majove not Big Sur) I downloaded Big Sur but when I tried to install, I have error message that says macOS could not be installed on your computer.

[@EasyOSX]

Really, that’s interesting. We can try downloading Catalina. I’ve pasted the link below to Catalina in the App Store. If you click on it does it let you download it from there? Make sure it opens the App Store and not just the browser. Https://apps.apple.com/us/app/macos-catalina/id1466841314?mt=12

[@DebabsInfos]

@@EasyOSX please this is the issue am facing. macOS could not be installed on your computer An error occurred installing macOS. To use Apple Diagnostics to check your Mac hardware, shut down, press the power button, and immediately hold the 'D' key until diagnostics begins. Quit the installer to restart your computer and try again. When I tried to run the systems diagnostics, I get Reference Code: ADP00 - No issue found. Please if anyone has the solution help me out. I’m trying to install new updates/OS both show this error.🙏

[@EasyOSX]

Which update were you applying this time when you got the error message? Was it the Catalina installer in the App Store or was it a different update, and what update was it if so?

[@regina6827]

Thank you. I like the tone of your voice; you have confidence in yourself and you have compassion, for others! 👌🙌🌟 Have a lovely day!

[@EasyOSX]

Thank you for your kind words. You have a lovely day as well

[@colmflaherty3963]

Thanks for the video very informative, My problem is I can't update I have iMac 27 inch 2017. As far as I know I reinstalled everything but it's still on Ventura 13.4. I'll try some of your suggestions, Thanks.

[@EasyOSX]

Well if you’re trying to upgrade to Sonoma, officially your Mac can’t do that. Apple only supports it up to Ventura. There are unofficial ways to upgrade, but again Apple has drawn the line at Ventura so this video wouldn’t help with that. If you’re just trying to get to the latest version of Ventura (currently 13.6.4) then hopefully this will help, though if you’ve already reinstalled the OS then I’m surprised it’s not working.

[@rafaelalmeida920]

thank you so much for providing this content!

[@EasyOSX]

My pleasure!

[@ItsMonicaz]

How come when I try to download it, it says “unable to download this version of macos” I did what you said but it’s not downloading from the website too

[@EasyOSX]

What version of Mac OS are you currently running and what version are you trying to download?

[@8lugdrift550]

I wish I could give you 1000 thumbs up. I’m only familiar with windows. Nice walkthrough. Thanks

[@EasyOSX]

Glad it was helpful. Thanks for the kind words

[@kumofella]

wow, even though u commented this a year ago, u basically called it! the vid is at 1000 likes 😄

[@EasyOSX]

I still only show a bit shy of 600, but I’d be ok getting to 1000

[@8lugdrift550]

@@EasyOSX it does say 1k on my end as well lol

[@EasyOSX]

That’s weird. Even when I go to a private browsing session it doesn’t show 1K likes. Wonder what that’s about

[@kashifbajwa2001]

i have 2015 mac can i update to Mac os 15 or latest because its not updating at all and i am unable to use pages or other apps. please help and thanks for this beautiful video.

[@EasyOSX]

Hey Muhammad. Apple officially says it won't support Mac OS 13 Ventura. The latest version you can get is OS 12 "Monterey", which is still getting support for 2 more years or OS 11 "Big Sur", which has 1 more year. What version of Mac OS is the 2015 Mac currently running?

[@palm_tree5404]

Hello i have a 10.10.5 update. This helped me, thank you

[@EasyOSX]

Glad I was able to help!

[@darkthunder2249]

I need help so far nothing has work so I’m trying the recovery mode solution but every time I do it it gives the error triangle and the link apple support link with -2100F under it I can’t interact with it all but I can restart to go back to normal (I don’t wanna try wiping my computer unless it’s the only thing I can do)

[@EasyOSX]

Oh that is certainly a problem. We may not have to reinstall Mac OS, but let’s try a couple of things first before making a call on that. Before you do anything else though, boot back up into normal mode and backup all your important data either to a cloud storage service (Dropbox, Google Drive, etc) and/or to an external hard drive or flash drive. Whatever is causing this problem, we want to make sure we don’t lose any files or folders that you particularly care about or need. Once you’re got your stuff backed up or are comfortable with what you have, open up an app called “Disk Utility”. You can find it in your Applications folder, then under the Utilities folder. When the Disk Utility App opens up, you should see a window that has your hard drive in the left sidebar. Select that, then hit the “First Aid” button at the top of the screen. Your computer may slow down for a bit while it’s running, but let it run until it says it’s done. It will either have found no errors, found errors and fixed them, or found errors and couldn’t fix them. If it was one of the first 2, then reboot and try to get to recovery mode again. If it’s the last option (errors that couldn’t be fixed) or you still can’t get to recovery mode then we’ll need to try something else. Likely that next thing will be Internet Recovery, but we’ll talk about that if we need to get there.

[@darkthunder2249]

@@EasyOSX when I tried first aid it doesn’t let me see Macintosh hd but it shows the apple ssd disk I tried first aid on that but it didn’t seem to fix anything it said I had corruption but I needed to startup volume and to run first aid from recovery. I saw a volume button on the top left but that’s grayed out and it doesn’t let me doing anything with it

[@EasyOSX]

Oh yeah that sounds like you have some damage to the drive. Definitely backup if you haven’t already. If you’ve done that, turn off the machine. Then hold down Command-Option-R while turning on the machine. This will boot into Internet Recovery mode (assuming you’re able to connect to the Wifi or have a wired connection). Then you can try reinstalling Mac OS from Apple’s servers and you can reinstall Mac OS from that screen. It will likely be the latest versioning Mac OS your machine supports. If you don’t want to do that, and you have a flash drive, then we could instead create a Mac Recovery USB Drive and try repairing it from that.

[@hamidhedayat1642]

It's been very helpful to resolve my problem with my macbook air. Thank you

[@EasyOSX]

Glad this helped you out.

[@alfeusdalton]

Thanks you so much. I'm using catalina 10.15.5 and have downloaded catalina 10.15.7 supplemental update 2 but it can't be installed. Do I have to download the version below? install Cataliba 10.15.6 first, after that install catalina 10.15.7. Please help me. Thank you.

[@EasyOSX]

Hey Alfeus, yeah Apple simplified this process in Big Sur and Monterey, but it’s a quirk in older version. The good news is you shouldn’t have to go to 15.6. Instead, just get the 15.7 standalone update, and then you can install the supplemental updates

[@gabehughes1999]

Hello EasyOSX! I wanna say first of all I appreciate that you take the time to reply to every single comment, thats extremely awesome of you! For a while now my iMac(21.5-inch, late 2015) has been stuck on OS X El Capitan showing no update available when I click the Software Update button. I saw off comments that I have to manually upgrade it, can you throw me a tip and a compatibility update link for my issue, thank you!

[@EasyOSX]

Hey Gabe, I appreciate your kind words, thank you so much. You should be able to download Big Sur, the latest version of Mac OS, on your iMac from the Mac App Store. Here’s the link to it in the App Store for you to download. apps.apple.com/us/app/macos-big-sur/id1526878132?mt=12

[@EasyOSX]

Also what did you mean by tip?

[@MjSmitty]

@@EasyOSX my macbook is early 2011 and its suck on EL Cap to and even when i try to upgrade to big slur it doesn't even let me, please help?

[@EasyOSX]

Hey MjSmitty, Unfortunately a 2011 Mac can’t go to Big Sur. The farthest you can go officially is to Mac OS High Sierra (10.13), which is also no longer supported. I’ve posted the link for that below, but you may need to start thinking about a newer machine. High Sierra Link: apps.apple.com/us/app/macos-high-sierra/id1246284741?mt=12

[@Theydontwantthetruth]

@EasyOSX does this also apply to a late 2013 imac I also erased the Mac HD drive by mistake so it does the same and won't let me update out of version 10.9.5

[@queenpurple8433]

THANK YOU! You helped me solve problems I didn’t even know I had

[@EasyOSX]

I’m so glad the video was able to help!

[@queenpurple8433]

@@EasyOSX do you have any videos on getting rid of browser hijackers?

[@EasyOSX]

I don’t, but that’s not a bad idea for one or even an article on the site.

[@jeffreystevens964]

Hey I'm running a macbook air 2017 on mojave. It says unable to update do to connectivity issues, but i'm connected to the internet, could you help with that? Also the support downloads page seems to be updated and I can't find any updates to download unfortunately.

[@EasyOSX]

Is your time and date set correctly on the MacBook?

[@Spencer0090]

how do i update an macbook pro 10,1 on OSX 10.8? im trying to download the file manually but most are just corrupted images!! cannot connect to the app store,.. safari gives me errors too and chrome just gives me ahead of time error!!

[@EasyOSX]

It sounds like maybe the time and date are set wrong on your machine. Can you check to make sure both the time and the calendar are set correctly in the settings app?

[@Spencer0090]

@@EasyOSX yes everything is set to auto and the correct regions!! i got to download an dmg file of Catalina but it says "no mountable file systems,.. tried downloadinng zip apps but i cant since the browsers wont work

[@Spencer0090]

@@EasyOSX im thinking of using a flashdrive to install the OS do you have any guides on that?

[@EasyOSX]

Yeah you’d have to get Catalina from the App Store, the Combo updates only pitch the version they’re listed for. Keep in mind your Mac is only officially supported up to Catalina (10.15) which dropped support a year ago. Might be worth considering getting a new Mac. But if you want to get it upgraded to Catalina you can. You probably need to upgrade to 10.11 El Capitan as an intermediate version first. I have a video on that specifically from a few months back actually kzbin.info/www/bejne/nYbUiaCEnN2oeMksi=qARewCWaqoOflXuX

[@katrinale1826]

Hi! I am currently on a late 2013 MacBook Pro running Mavericks, I am trying to update to a newer macOs like Catalina but when I go into the App Store it says no updates available. I went to the apple website to download Catalina and I have it in my downloaded. Once it finishes I try to click on it but it says could not open because ‘corrupted image.’ Please help me I have no idea what to do. Thank you!

[@EasyOSX]

Hey Katrina, some users have had problem upgrading from Mavericks to Catalina despite the official position that it’s a supported direct upgrade. See if you can upgrade to 10.13 first and then to 10.15. If you can get to 10.13 then that’s probably the issue, but if you can’t then something else may be afoot. Here’s the link to download 10.13: itunes.apple.com/us/app/macos-high-sierra/id1246284741?ls=1&mt=12

[@lemon-dy5je]

hey do you have the link for el capitan because i cant find it in the app store

[@EasyOSX]

Here you go! updates-http.cdn-apple.com/2019/cert/061-41424-20191024-218af9ec-cf50-4516-9011-228c78eda3d2/InstallMacOSX.dmg

[@lemon-dy5je]

@@EasyOSX thanks man

[@EasyOSX]

Happy to help!

[@yt-1161]

is it possible to update from 10.10 Yosemite to 12 Monterey directly ?

[@EasyOSX]

No you need to be on at least Mac OS 10.12 “Sierra” or newer in order to be able to upgrade directly to Mac OS 12 “Monterey”

[@yt-1161]

@@EasyOSX aha. but I could do it from Yosemite to Sierra directly ? thanks in advance

[@EasyOSX]

@yt-1161 Oh yeah absolutely. Assuming your Mac is fully compatible with both systems it’s not a problem

[@lisaquintana8651]

Thanks so much for this video! All I did was restart my Mac and that did the trick! I don't know why I didn't do that in the first place. Live and learn!

[@EasyOSX]

It’s a meme for a reason, haha. But seriously, glad it helped

[@Shadow558TheBoss]

Hello! I was wondering how I would go about wiping my mac? I've tried all the methods and the only one left is really to wipe it. Luckily I have all the data backed up. I'm just trying to figure out the wiping method.

[@EasyOSX]

Hey Teddy, sorry you're having to go through that. I can help walk you through that process. Before that, can I ask a couple questions to maybe help figure out why your Mac might not be updating? Specifically, what version of the OS are you trying to update to, what version are you currently running, and what model Mac are you currently using (ex: Mid-2014 MacBook Air). If you're not sure what model you're using, hit the Apple logo in the top left corner of your screen, and then hit “About This Mac”. There, in the window that appears, should be a line near the top that lists what particular model Mac you’re using (e.g. Mid 2014 MacBook Air) as well as the version of the OS you're running (e.g. OS 10.11 "Big Sur")

[@joelhicks1804]

Hi I need help I have a MacBook pro 2015 and it had Mac os Monterey. I went to factory reset the computer so I can start fresh. The issue is the Mac os system downgraded from Monterey to Mountain lion. What should I do?

[@EasyOSX]

Sounds like it did an Internet Recovery. What you'll need to do is upgrade it from 10.8 to an intermediate version like 10.12 Sierra, and then upgrade that to Monterey. Do you have the links for those?

[@joelhicks1804]

@@EasyOSX I do not

[@EasyOSX]

I've posted the links to them below. Download and install Sierra first, and let it reboot, then try the upgrade to Monterey. It'll take a couple hours to download and install, and the machine will reboot several times, but this should get you back to Monterey without much issue. Link to Sierra: apps.apple.com/us/app/macos-sierra/id1127487414?mt=12 Link to Monterey: apps.apple.com/us/app/macos-monterey/id1576738294?mt=12

[@almaserafin5058]

Hello your video was extremely helpful but I’m still stuck. My MacBook (early2016) is running OS X El Capitan version 10.11.6 it has never given me any updates request since I rarely use it. However now that I am I need 10.15 I read a comment below you posted the link to 10.15.7. I get an error message saying this update requires version 10.15 The closest I fount was Catalina 10.15.1 and same error message. Hopefully you see this I need help.

[@EasyOSX]

Hey Alma. The link you may have clicked might have been for helping someone who was on 10.15 already get to the latest version. If that’s the case, you’ll need to actually get the upgrade from the Mac App Store. Let’s see if you can download Catalina that way. I’ve included a link below to the Mac App Store page for Catalina. Click on that, then download and run that and let me know what happen. Catalina installer: apps.apple.com/us/app/macos-catalina/id1466841314?mt=12

[@almaserafin5058]

@@EasyOSX thank you for the fast response I greatly appreciate it. I have been attempting to download it on the App Store for hours with no luck based on other videos I’ve seen. I clicked on download and nothing happens.

[@EasyOSX]

Hmm, there might be something amiss with your App Store. For good measure, reboot your Mac, then try opening the Catalina link again. If you still can’t download it, see if you can download Mojave, aka 10.14, from the App Store using the link I posted below and tell me if it does the same thing. Mojave: apps.apple.com/us/app/macos-mojave/id1398502828?mt=12

[@almaserafin5058]

@@EasyOSX I rebooted my MacBook and still no luck. I tried the new link and this time when selecting downloading it actually shows a downloading bar( with Catalina it didn’t) Under the bar it says calculating but only a small section of the entire bar has moved in the last 3 hours. No progress, I have enough space on my MacBook for it to download but it’s just not budging

[@EasyOSX]

So it says downloading and not installing? Do you have any other issues with your internet on that machine? Alternatively, can you download any other apps from the Mac App Store and does it take a long time?

[@Legitsorandoom]

Hey please help my mac keeps getting stuck when i try to upgrade to the big sur version (i tried restarting didnt work ) i also tried deleting some barely used apps (it slightly worked ) and it still stuck please help!

[@EasyOSX]

Hey Randoom. Where does it keep getting stuck at? Is it the downloading phase or during the installation phase? Does it give a particular error message? Any information you can provide will help with figuring this out

[@Legitsorandoom]

@@EasyOSX it doesnt give any error message and it always gets stuck at 12. 18 Gb (my mac is also kinda new)

[@Legitsorandoom]

@@EasyOSX it gets stuck at installation phase

[@EasyOSX]

That almost sounds like a downloading issue if it’s showing something in GB. How much free space does your computer have? If you click on the Apple Logo in the top left corner of the screen, then hit “About this Mac”, it should pop up a window with some info about your machine. Then click the tab labeled “Storage” and see how much free space is left on your machine. Apple recommends at least 35 GB of free space for the downloading and unpacking of Big Sur

[@Legitsorandoom]

@@EasyOSX alright

[@zaangtwyt]

I’m experiencing multiple Kernel Panic on my MacBook Pro 8(13-inch, early-2011) when I tried to update security patch version 2020-006 on App Store. The system did reboot, but the version didn’t change and the update pack is still there in App Store. What should I do?

[@EasyOSX]

What version of Mac OS are you currently running?

[@zaangtwyt]

@@EasyOSX 10.13.6 High Sierra

[@EasyOSX]

Ok, let's try getting it directly from Apple. Here's the download link to that update on their site. Download it, then run the dmg that you get to install the update, then reboot if and when it tells you to do. See if that does the same thing or not. support.apple.com/kb/DL2059?viewlocale=en_US&locale=en_US

[@lamissalmy]

i have a macbook pro 2016 , Mac OS 10.13.6 High Sierra , should i download Catalina or Mojave or what ? please help

[@EasyOSX]

Hi Lamis. Your Mac will support either one, and both are currently still supported with security and bug fixes. As for which one is best, is going to depend on what apps that you’re using. I would look at some of the apps that you need for your work on your Mac, and check their compatibility on roaringapps.com to check if they’re compatible. Most should be fine though. If you want a short answer, Mojave if you’re still nervous about compatibility, Big Sur or Catalina if you want the newest thing.

[@nikhilk7591]

im trying to upgrade my 2015 MacBook Pro 15inch from Catalina to Monterey. im on Catalina 10.15.7 & I have downloaded Monterey installer from the Store. I was able to install the Monterey & then it boots & supposed to launch. Here comes the twist, black screen with apple logo ?loading bar & then It shuts down automatically. I couldn't able to turn on my Mac after that until the battery Is completely drained or I have to open the back & flick the battery latch to get it started quickly. So it restarts after that & it says " A required firmware update couldn't be installed" . This Machine was upgraded to Samsung SSD few years ago & I was using Catalina since then. I have read on apple support which said that SSD might be an issue. if it is not the original Apple ssd it can't support OS updates because there might be EFI firmware missing in the SSD that's running the OS & MacBook stock drive. So the MacBook stock drive is on high Sierra or Mojave & im trying to upgrade Catalina to Monterrey . so the stock drive don't have files or firmware that support OS update from MOJAVE or high sierra to Monterrey even though i'm using Catalina.BTW I was able to reinstall Catalina I have bought an new NVME ssd & tried Booting from USB drive as well but still it blanks out after the install. This is what I have came across & im stuck now. correct me if im wrong & please help me if there's any tricks left to try . Thanks a lot

[@EasyOSX]

That's a tricky one for sure. You could try adding the old SSD back, wiping it, and installing Monterey that way to see if it works.

[@izaakgregory3525]

OMG U SAVED MY LIFE I LOVE U SO MUCH! U WILL NOT BELIEVE THE STRESS I JUST WAS UNDER! U MADE MY DAY. AND I HOPE U GET SO MANY GOOD THINGS IN LIFE CUZ U DESERVE IT I LOVE U SM

[@izaakgregory3525]

Nvm its still not working

[@EasyOSX]

Hey Izaak, sorry to hear. What update are you trying to apply to your system? And what model (year it was made and kind of Mac) and version of Mac OS are you currently running?

[@boston_boi]

What do i do if my Mac Wont load anything it is just stuck loading on the update?

[@EasyOSX]

Hey Boston, what step is it stuck on in the update process? Is it the downloading phase, the reboot part of the phase (i.e. the black screen with the Apple logo and loading bar), or something else?

[@ojasvi6048]

Sir I am from India i am facing issue in updating software for macbook air 2020 as there was an update macOS Big Sur of 12.18 GB and its showing 12.18 GB of 12.18 GB but actually it is not completing PLS HELP ME🙏🙏

[@EasyOSX]

Hi Ansh. Sorry to hear you’re having trouble. To make sure I’m understanding correctly, the you’re saying the download window says it has downloaded 12.18 gigs of the 12.18 gigs of data it needs, but it’s still sitting there not going to the installing phase. Is that correct?

[@ojasvi6048]

@@EasyOSX absolutely right sir....

[@EasyOSX]

Ok. So it may be that your download got stuck or the download percentage got out of sync with the actual percentage. Try this. First, disconnect your Mac from the Internet while leaving the download window as is. The download window will likely say the download has stopped. That’s ok. Next, reconnect to the Internet, then hit the Upgrade button again once your machine is on the network again. You’ll notice the download bar isn’t at 12 gigs anymore, but shouldn’t be at zero anymore. Let it keep downloading. Third: if this happens again during download, some people have reported you may need to repeat this a couple of times. Some weird hiccup in the download process it seems.

[@ojasvi6048]

@@EasyOSX thanks sir I will try it again and will inform u soon!

[@mitzsensi]

On the site I don't see mavericks 10.9 what should I do??

[@EasyOSX]

Are you wanting to upgrade to 10.9 or just apply a security patch to an existing 10.9 machine?

[@mitzsensi]

@@EasyOSX I want to upgrade to 10.9 I would really appreciate your help

[@EasyOSX]

You can’t upgrade via this method, this only helps for updates running the version you’re using currently. Apple doesn’t offer the upgrade file for 10.9 anymore on their site. You can get 10.10 from there if you like, or you can get the 10.9 upgrader from the Internet Archive. Neither version is still supported by Apple so they may not be secure, but if you need to I’d recommend getting 10.10 instead from Apple via the link below. support.apple.com/en-us/HT211683

[@mitzsensi]

@@EasyOSX so if I skip version 10.9 and download 10.10 will it still work or will it ask for version 10.9?

[@EasyOSX]

You can upgrade directly to 10.10 from 10.8 so long as the machine supports it, you won’t have to install 10.9 first

[@bellayayax3]

I downloaded the combo update and it says it requires Catalina 10.15 to download the combo update.Im not sure what to do know.

[@EasyOSX]

Hey Yarelis. It sounds like you are trying to install the Combo update on the wrong version of Mac OS. Typically they only apply to the same version of Mac OS they're running on. If you're wanting to update to Catalina, you'll need to download the Catalina installer from the Mac App Store and run that. Assuming you're trying to do that, I've pasted the link below so you can download and try that. That said if I've misunderstood you, then let me know. apps.apple.com/us/app/macos-catalina/id1466841314?mt=12

[@jayjay4470]

I keep trying to update my Mac from Mojave’ to bigsur and all I keep getting is installation failed an error occurred while installing the selected updates any advice ?

[@EasyOSX]

What model of Mac are you using? Your machine should tell you if you hit the Apple logo in the top left corner of the screen and then hit “About This Mac”. A window should pop up and tell you the version of Mac OS you’re running (ex: Mac OS 10.15 “Catalina”) and the Mac model (ex: MacBook Air mid-2014). I want to make sure your Mac is compatible.

[@jayjay4470]

EasyOSX I have a MacBook Air 13inch 2017 )version 10.14.6 macOS Mojave .

[@EasyOSX]

Ok your machine is definitely able to support Big Sur. Here’s 2 things to try. 1. Shutdown the Mac. Once it’s fully shutdown, count to 10, then turn it back on. Now try the installation again. 2. If that doesn’t work, open your Applications folder, then open the Utilities folder, and open an app called “Disk Utility” or type in “Disk Utility” into Spotlight, the little magnifying glass icon in the top right corner of your screen. Once it’s open, select your Mac’s internal hard drive from left sidebar (typically it’s picked by default), then hit the “first aid” button at the top of the app window. This will check for corruption on your drive and attempt to fix any it found. Give it some time to run, and your computer may freeze at that time. That’s normal. When it’s done, if it says no errors were found or that it found some errors but were able to fix them, then try to download Big Sur again. If it says it found errors but couldn’t fix them, or if it still doesn’t work, then we need to try something else.

[@jayjay4470]

EasyOSX step number 2 worked thanks a lot I subscribed thanks again 🙏🏽

[@EasyOSX]

Thank you for the sub! And I’m glad I was able to help you out

[@ginikadaily]

The Apple download store tip helped. Thanks alot!!!!

[@EasyOSX]

Happy to help!

[@seaworldman879]

wat would u recommend/suggest to download fah a 2013?

[@EasyOSX]

Hey Seaworldman, it depends a bit on whether it was early/late 2013 and whether it was a desktop or laptop. All of the 2013 machines that I'm aware of could go to Catalina (10.15.7), but a few of the late 2013 laptops can go up to Big Sur (OS 11.6.7).

[@seaworldman879]

mid 13 desktop

[@EasyOSX]

Yeah then Catalina is as far as you can go, and that likely means that it will stop getting security updates in the Fall of this year

[@seaworldman879]

not concerned nor worried bout security updates :)

[@EasyOSX]

@@seaworldman879 Well Security updates are important, but beyond that since it's still supported by Apple other developers are still pushing out apps and updates that support it, meaning even when Apple stops other apps and services like Chrome and Firefox will keep pushing out updates and features to it for a few more years

[@bonnie5895]

Mine still doesn't work or anything, I checked the notifications and everything but I still can't find an update, and when I check on the app store, it still has no updates available and I don't understand why? is it because my Mac is too old?

[@EasyOSX]

Do you know what model Mac you have. If you go up to the Apple logo in the top left corner of the screen and then click “About This Mac” a window should appear telling you the version of the OS you’re running (ex Mac OS 10.13.6) and the model of your Mac (ex mid-2014 MacBook Air)

[@ceo694]

Mine it update, the update has 12Go my mac completes those Go's but the bleu bar of the update won't complete

[@EasyOSX]

So to be clear, the blue bar appears saying it’s installing the update but it never finished? Is that correct?

[@crazycraft7363]

My mac is not supporting the software i jad updated. what to do know ?

[@EasyOSX]

What software is it? Perhaps there’s an updated version

[@stevenburton7922]

Thanks for the video. Very informative. I have the version 10.12.6 and I'm getting and now it is saying that to be able to get all the Google services and extensions I will need to update to 10.13 or newer. Should I do a 10. 15. Combo update. If so, which one? 10.15.2,4,3,5 etc? Thanks, Steve from Ohio

[@EasyOSX]

Hey Steven. The combo updates are for updating within the version you’re already on. The combo updates for 10.15.x will not work for 10.12. Instead, I would go to the Mac App Store and download the newest version of Mac OS, which is Monterey, if you are able.

[@stevenburton7922]

@@EasyOSX do you think my 10.12.6 is capable of Monterey? I recently read a bunch of people trying to go from the 10.12.6 to a Catalina and they said it wouldn't load. I'm asking because this sort of thing is not my forte....Thanks for your insight...it is appreciated!

[@EasyOSX]

Depends on what model Mac you're using and the specs it has. If you would, hit the Apple logo in the top left corner of your screen, and then hit “About This Mac”. There, in the window that appears, should be a line near the top that lists what particular model Mac you’re using (e.g. Mid 2014 MacBook Air) as well as the specs underneath it (such as an i3 processor, 8 gigs of memory, etc. or whatever it says for those).

[@jackshankland1390]

PLEASE HELP! I just bought a 2013 MacBook Air from my friend and it’s stuck on 10.9.5 I’ve tried factory resetting and starting fresh. I’ve tried downloading the combo updates and every time I go to open them it says image is corrupted. I tried all steps on this video and nothing had resolved the issue. I might be an idiot but I cannot figure this out. I can give more details on things I’ve tried if needed. Thank you so much!

[@EasyOSX]

Hey Jack, let's see if we can take care of this. Since you have a 2013 MacBook Air, you should be able to upgrade it to one of the supported versions of Mac OS like Catalina (10.15) or Big Sur (11). To do so though, we'll need to get you to an intermediate version first. We'll start by upgrading you to Sierra (10.12). I've pasted the link to it below. Once you've downloaded that, try to install it. It will likely take about an hour to install, and your Mac will reboot a few times in the process, so be sure to do it at a time when you don't need the machine. Once it's done, your Mac should be running 10.12 Sierra. Then you can download the upgrade to Big Sur, the current version of Mac OS, from the Mac App Store. Or I can give you the link to that as well. But start with downloading and installing 10.12 first, and let me know if you have any troubles with that. Sierra Installer: updates-http.cdn-apple.com/2019/cert/061-39476-20191023-48f365f4-0015-4c41-9f44-39d3d2aca067/InstallOS.dmg

[@jackshankland1390]

@@EasyOSX downloading it now! Thanks so much for the support I’ll let you know what happens

[@jackshankland1390]

​@@EasyOSX so download finished, Install took about 3 minutes (seems weird) and now its saying install was completed successfully yet it seems nothing has changed. My Mac was wiped when I got it and I have no problem wiping it again if you think that is the only option.

[@EasyOSX]

Have you rebooted your Mac after it said it was done. Sometimes it manually requires a reboot

[@jackshankland1390]

@@EasyOSX I restarted it yes

[@Rich_Sylvain]

Any MacOS i try to install from Ventura , Monterey, Catalina, I keep getting Checking "(Null)" . I currently need a version more current than mojave to install lightroom classic to get work done , im going to try the advice from this video next , need help

[@EasyOSX]

A curious error. What model Mac are you using? If you click the Apple logo in the top left corner of the screen, then click “About this Mac” a window should appear that tells you what version of Mac OS you’re currently running (ex: Mac OS 10.15.7, “Catalina”) and the model Mac (ex Mid-2017 MacBook Air)

[@Rich_Sylvain]

@@EasyOSX thanks , i brought the mac to the shop i got it from , n what they did was wipe it and gave me Ventura but trying to update from Majove wasn't working the regular way because it was so old. but thank you this video was still very informative

[@EasyOSX]

I’m a little confused. Were you trying to get to Ventura from Mojave? Or were you trying to install the older Mojave instead of the newer Ventura?

[@Rich_Sylvain]

@@EasyOSX I had a 500gb 2017 Mac with Ventura, 2 weeks after buying it my storage said I used 488bg in apps but that didn’t add up. So I thought I’d get the storage space back to normal if I reseted the Mac . I restated the Mac and did the command+R process to reinstall macOS , when I did that I then had Mojave for some reason , and then I couldn’t install my Adobe product because the macOS was too old. Then when I tried to install ventura or Catalina or Monterey it didn’t work. After I couldn’t fix the problem myself I jus went back to my guys this morning and now I’m good

[@EasyOSX]

@Rich_Sylvain ah ok that makes sense now. There are 3 kinds of Mac OS recovery. Internet, Local, and Original and yours must have triggered the original for some reason. Glad you got it fixed though.

[@pakandah]

Miine failed at 12.15gb of 12.15 gb Will it starts all over when or continue?

[@EasyOSX]

Depends on if it actually downloaded or not. It makes me think you might not have enough free space for it to download the installer and for the installer to open and run. Do you know how much free space you have on your Mac's drive?

[@zozo-tp5do]

Hi! thank you so much for your helpful content I am having trouble installing any upgrades to my os x Yosemite i have a macbook pro mid 2015 i download the application it starts installing after it's done it flashes an error message and it doesn't upgrad this has happend when i tried upgrading to big sur then i tried catalina same problem and now high sierra as well and it takes almost 6 hours to instal only to flash the error message

[@EasyOSX]

Hey zo zo, I’m sorry to hear you’re having that problem. Do you recall the error message it gave you during those installs? Here’s what I would do regardless: 1: Backup your data. Any files or folders you care about make sure to put them on a external drive, flash drive, or cloud storage provider (Dropbox, iCloud, Google Drive, etc.) 2: Go to your Applications folder, then open the Utilities folder, and then open the “Disk Utility” app. Once it’s open, select your internal hard drive (typically towards the top of that left side bar) and then hit the “First Aid” button at the top of the screen. Your machine will slow down while it’s running, but it’ll check for and try to repair any errors. Let me know if Disk Utility finds any errors and whether it was able to repair them.

[@Vraren]

Hi for me @Easyosx its say it appears to be fine but it’s still not updated fyi im on the maverick macOS really hard to work on here

[@EasyOSX]

Hi Niah. Mavericks is no longer supported by Apple, so you’d have to upgrade to a newer version of Mac OS. How far you can go depends on what model Mac you’re using. To find that out, hit the Apple logo in the top left corner of the screen and then hit “About this Mac”. A window should pop up that tells you the version of Mac OS and the model Mac you are using (eg Mid 2013 MacBook Air). If you can let me know what model you’re using then I can see if we can get you to a newer version.

[@Vraren]

@@EasyOSX Yes thank you it’s working now thank goodness im downloading cantilina right now ill update you to see if it works!

[@Vraren]

@@EasyOSX yup it didn’t work so the computer im using is a macbook air about 2014 i got it . Yes its an 13-inch early 2014 computer

[@catherinebucao4424]

can I upgrade the software of my macbook pro 15 inches late 2011 ?

[@EasyOSX]

Hey Catherine! The farthest a 2011 MacBook Pro can officially go to is Mac OS 10.13, “High Sierra”. That said, neither the model nor that version of the OS is supported anymore, so you might want to think about upgrading your machine if possible. If you need the link to 10.13 then let me know.

[@zainulabidin6847]

@@EasyOSX i want to upgrade my macbook pro late 2011 os x el captian to high Sierra

[@EasyOSX]

Hi Zain. Here’s the High Sierra link: apps.apple.com/us/app/macos-high-sierra/id1246284741?mt=12

[@jincharlie4173]

Hi, i have MacOS Sierra 10.12.6 version i am trying to update i have done everything but it's not helping me. Please help me out I have downloaded catalina but it's showing alert " This update requires macOS ver 10.15.

[@EasyOSX]

Hey Jin, it might be you’re trying to download a patch for Catalina rather than the Catalina installer. Here is the link to download it from the App Store. Try this and let me know if that works. If it doesn’t, then let me know, and we’ll check if your Mac has a compatibility problem. Catalina installer: apps.apple.com/us/app/macos-catalina/id1466841314?mt=12

[@tawalangtv6407]

hi... will this work in yosemite?

[@EasyOSX]

Yes it will, though if you are looking to upgrade from Yosemite this isn't the video for that. Upgrading should be in the pinned comment.

[@tawalangtv6407]

@@EasyOSX thanks so much,,, will watch it in a bit

[@jeemrahman6393]

My apple update has been taking far too long and it's still going is this normal I'm 5 versions behind aswell so is this why it's taking so long?

[@EasyOSX]

It may depend on the update or upgrade as well as the age and speed of your machine. That said 5 hours is too long for most things. What update were you applying?

[@jeemrahman6393]

@@EasyOSX hey dude im applying the catalina security update 2022-003 and its still updating it says the following 'when this is done you will be asked to restart your mac' should i restart to see what happens

[@EasyOSX]

To be clear, it hasn't actually restarted yet and you're still otherwise able to use your Mac? If that's the case, then yes try restarting it and see what happens

[@jeemrahman6393]

@@EasyOSX i restarted and it loads chrome and my other applications 10x faster dude. I also deleted useless apps and turned off alot of start while log in apps and its way faster dude thanks for the help dude!

[@EasyOSX]

Happy to help!

[@topsyngabby4564]

A friend got a Mac Pro online with Catalina 10.15.7 (osX version 10.8.5)and it won’t update. Any help for this?

[@EasyOSX]

Hi Gabby, I’m a little confused. Is it running Catalina (10.15) or Mountain Lion (10.8.5)? If it’s running 10.8, then it’s from 2012 at the oldest and can’t run Catalina officially? Do you know what model Mac Pro it is such as a 2012, 2013, etc?

[@topsyngabby4564]

It’s a pro Mitte13” 2012 Software OS X 10.8.5

[@EasyOSX]

Ah, got it. A MacBook Pro. So that can get to Catalina. What you’ll have to do is upgrade to an intermediate version like 10.12, then upgrade to 10.15. I’ve pasted the link to it below. Download and install that, then try to download and install Catalina again. apps.apple.com/us/app/macos-sierra/id1127487414?mt=12

[@geoncox]

I was installing the latest version and after all the downloads etc it pulled up and apple logo with status bar and just stopped . 3 hours later came back and still no movement.

[@EasyOSX]

Hey John, are you still having this issue?

[@geoncox]

@@EasyOSX no I just went back to old version and bought a new computer. Thanks

[@katiria1996]

Please help! My MacBook won’t show any updates but when trying to download the new software says need to download the 10.15

[@EasyOSX]

Hey Katiria, Sounds like you need to get the upgrade. Assuming your machine can run it, here’s the link below to Catalina, aka 10.15. Download it from this link from the Mac App Store. It’ll take about an hour to download and install, so be patient and start it when you don’t need the machine for a while. Catalina installer: apps.apple.com/us/app/macos-catalina/id1466841314?mt=12

[@katiria1996]

@@EasyOSX thanks. I finally figured it out but it’s upgraded to Big Sur 11.

[@EasyOSX]

Well glad you were able to get it upgraded.

[@katiria1996]

@@EasyOSX do I still need to download that Catalina or Mojave?

[@EasyOSX]

Oh no you’re actually past those. Big Sur is currently the latest version available.

[@ellzzzzzu]

And when i try to upload it on apple store on the part ”downloads”, it says that i don’t have a connection to apple store

[@EasyOSX]

I'm sorry for some reason I didn't get a notification about this comment. Do you still need help with this?

[@LycheeMel]

@@EasyOSX I was having the same issue so if you wouldn't mind telling me I would greatly appreciate it

[@EasyOSX]

Hey Melody, what version of Mac OS are you currently running and what version are you trying to download?

[@LycheeMel]

@@EasyOSX 11.2

[@EasyOSX]

So you’re trying to get to the latest version of Big Sur? What version of Mac OS are you currently running and what specific model of Mac are you using (ex: MacBook Air mid 2013)?

[@LunnarTears]

So I got a MacBook Air 2013, and it just won’t update, I believe it’s using mountain lion. When downloading the update from Apple’s site, I see catalina and mojave as the most recent updates. Should I download one of those or just look up mountain lion and download the combo update? I haven’t touched Mac OS in years.

[@EasyOSX]

Hey John, Your Mac can actually go up to Big Sur, currently the latest release of Mac OS. However you’ll need to upgrade to an intermediate version first as you can’t directly upgrade your Mac from one to the other (assuming you don’t want to erase and reload it from from scratch). So let’s instead upgrade you first to Mac OS 10.12 “Sierra” and then get you to Big Sur or Catalina. Download and install Sierra from this link first. It’ll take about and hour to install and will reboot several times, so make sure you do it at a time when you won’t need to use your Mac for a bit. After that, you can go to the Mac App Store to upgrade to Big Sur, which will take another hour. Sierra Installer: updates-http.cdn-apple.com/2019/cert/061-39476-20191023-48f365f4-0015-4c41-9f44-39d3d2aca067/InstallOS.dmg

[@LunnarTears]

@@EasyOSX there isn’t any files on it so data loss isn’t a problem thankfully.

[@LunnarTears]

@@EasyOSX after I download and install Sierra, how do I upgrade to Big Sur?

[@EasyOSX]

If you want to download Big Sur after upgrading to Sierra, you would just need to open up the App Store and search for Big Sur. However I’ve pasted the link to it below to take you directly to the App Store page where you can download and install it from there. Big Sur installer: apps.apple.com/us/app/macos-big-sur/id1526878132?mt=12

[@kingpin4133]

I need some help, I did download the update from the Apple Website, but when I try to open it, it says that disk file is not supported. I'm stuck on 10.10.5 (Yosemite) and I cannot update my Mac Air (early 2015). Can you pls suggest me some solution?

[@EasyOSX]

Hey Mr. Fuze, are you trying to upgrade to a newer version of Mac OS like Big Sur or Catalina? If so, you need to go to the App Store and download that upgrade from there. You can search for Big Sur in the App Store and find it there, or if you’re trying to go to something like Catalina or Mojave then I can give you the links for those

[@kingpin4133]

@@EasyOSX Catalina will do just fine. Also, I forgot to mention that I did go visit the App Store, but there, it shows no update.

[@EasyOSX]

Upgrades don’t normally show up like updates since they are typically larger changes to the system and may cause incompatibility problems with your apps if they aren’t updated themselves before hand. I’ve posted the link to Catalina in the App Store below. This process will take an hour or so once you start the installation process, so make sure you start it when you can leave the machine for a while. Also make sure you have a good backup of your data before starting. Catalina: apps.apple.com/us/app/macos-catalina/id1466841314?mt=12

[@GodsPrincessinJesusname]

Would you know why my excell won’t let me save my work in “save as” on my computer? It only save on my one drive

[@EasyOSX]

So are the “Save” and “Save As” buttons greets grayed out so you can click them? Or when you click it the only option to save to is OneDrive?

[@GodsPrincessinJesusname]

@@EasyOSX The “Save As” option was a light grey, different from the other buttons which were a dark grey. However after restarting my computer and doing the IOS upgrade, I now can “save as” on my Mac book.

[@EasyOSX]

I’m glad to hear!

[@chelskaf]

Help me please I just got my new Macbook 2020 air today and i haven't even gotten a chance to use it It went straight to updating to Big Sur but it stops at 52 minutes left of download and then say Wifi isn't working please try again and i've done it 3 times now but it gets to 52 minutes remaining and says it again please help :(

[@EasyOSX]

Hi Chels x, I'm sorry to hear that. The wifi disconnecting certainly seems odd, but let's try something. It may be that your download got stuck or the download percentage got out of sync with the actual percentage. Try this. First, reboot your Mac and then attempt the download and install again. If it still is messing up then reconnect to your wifi, start the downloading process, then disconnect your Mac from the Internet while leaving the download window as is. The download window will likely say the download has stopped. That’s ok. Next, reconnect to the Wifi, then hit the Upgrade button again once your machine is on the network again. You may notice the download bar isn't at the same point anymore, either in the amount downloaded or in the time remaining. . Let it keep downloading. Third: if this happens again during download, some people have reported you may need to repeat this a couple of times. Some weird hiccup in the download process it seems. Try that and let me know what happens.

[@creatorvoss]

Hello easyosx, wanting to buy a mac mini and new to apple thing, so wanted to know if mac os is free or do we have to pay everytime we do an update or re install if it crashes or due to some other reasons. Thanks

[@EasyOSX]

Hey Bikram. The Mac OS upgrades are free to do, and if you need to do a reinstall say after a crash or repair, the OS can be reinstalled for free. The only time you would get charged is if the hardware was broken and had to be replaced, but that’s also dependent on your warranty, and again it’s because part of the physical computer broke. Hope that helps!

[@creatorvoss]

@@EasyOSX great man. Thanks a lot

[@EasyOSX]

Happy to help!

[@creatorvoss]

@@EasyOSX i have subscribed to your channel and thanks for the response, i did forget to ask one imp Q though. Since mac os doesn't have drive partition like windows esp the Cdrive for OS, so we need to keep back up for everything incase something goes wrong and eneed to format/reinstall if this Q makes sense. And thanks again

[@EasyOSX]

Not sure I understand what the question is. Macs do have drive partitioning the same as Windows, though it operates a little differently depending on what you’re wanting to do. That said, whether you use Windows or Mac, you should always keep a backup of your data somewhere, whether an external hard drive or a cloud service like Dropbox, etc.

[@Charlottesbeautifulcult]

I’m doing the second to last step right now as I’m reinstalling the Mac OS. I’m trying to get out of HighSierra 10.13.6 to either Catalina or Mojave on my MacBook Air (2017).

[@EasyOSX]

Hey Tyrone, in order to upgrade to a new version, you’ll need to download it from the App Store. Here’s the link to Catalina in the App Store: Catalina: apps.apple.com/us/app/macos-catalina/id1466841314?mt=12

[@Charlottesbeautifulcult]

@@EasyOSX thank you! Once this fully loads, I’ll try it and let you know if I run into any more problems

[@Charlottesbeautifulcult]

Oh my gosh thank you. I didn’t know it was something separate that I had to download. It’s installing now! Thank you so much💙

[@EasyOSX]

Hey happy to help! It can be a little confusing, there are a lot of comments asking for similar help.

[@Charlottesbeautifulcult]

@@EasyOSX yes! I am so grateful for people like you that are so happy to help. Have a wonderful year

[@meha-ro8eb]

Can you update used macs?

[@EasyOSX]

It depends on how old they are, but otherwise it’s absolutely doable. If you can get the model by going to the Apple logo at the top left corner of the screen and then hit “About This Mac”, then a window should pop up telling you what model of machine you have (Ex: Mid-2013 MacBook Air). If you know that you can figure out what versions of Mac OS you can upgrade too

[@meha-ro8eb]

2018?

[@EasyOSX]

Oh yeah a 2018 Mac is plenty recent enough for you to get any updates or upgrade to one of the currently supported versions of Mac OS running (currently 10.14 Mojave, 10.15 Catalina, or 11 Big Sur)

[@dominiquehernandez4588]

Hi I have a MacBook Air 2012 I’m trying to update through Apple store gives me the 102 error I think I’m running on 10.9.5. I tried doing it through like it tells me it cannot open disk

[@EasyOSX]

Hey Dominique, what version of Mac OS are you trying to upgrade to? Are you trying to get to 10.15 Catalina? That’s the highest level a 2012 MBA can officially go. I’ve pasted the link to it below itunes.apple.com/us/app/macos-catalina/id1466841314?ls=1&mt=12

[@dominiquehernandez4588]

@@EasyOSX thank you so much! I got it to update

[@EasyOSX]

Happy to hear that

[@leejohnson197733]

montery downloads and just goes to insall and says checking null and freezes there ?? i need to get back to Montery asap

[@EasyOSX]

Bot sure I’m following. What’s going on exactly?

[@leejohnson197733]

@@EasyOSX i download the OS go to install and it says checking Null as the OS install screen is on and does nothing else, i have to force quit

[@EasyOSX]

What version of the OS are you running at the moment?

[@leejohnson197733]

@@EasyOSX i started with Montery but went backwards to Mojave and now im stuck, i need to go back so i can use Logic X

[@EasyOSX]

So you're actually wanting to revert back to an older version of MacOS?

[@khadijahmohd5018]

Hi, im using mac 2014. My current version is 14.12 and i want update to 14.14 but cannot 🥺

[@EasyOSX]

Just to be clear, do you mean your on OS 10.12 “High Sierra” and want to go to 10.14 “Mojave”? Assuming that is the case, what problem are you having with it?

[@khadijahmohd5018]

@@EasyOSX oh ya, 10.12 🤣🤣 Wrongly type to 14.12. How can i update to mojave? Because in my mac don't have any "software update" button.

[@EasyOSX]

Hey Khadijah, no worries, just wanted to make sure. Here’s the link to download Mojave from the App Store. apps.apple.com/us/app/macos-mojave/id1398502828?mt=12

[@joelregi8135]

After downloading, when I try to open the dmg, it's saying "corrupt image ". The following disk images couldn't be opened

[@EasyOSX]

What version of Mac OS are you currently running and what version are you trying to update to?

[@joelregi8135]

@@EasyOSX Yosemite

[@EasyOSX]

Joel I’m so sorry to get back to you so late. Somehow your response got caught up in the spam filter. Are you still having this problem?

[@joelregi8135]

@@EasyOSX thanks so much for replying man.... I some how fixed it, now it's running macos monetary

[@EasyOSX]

I’m glad to hear.

[@ivan_is_sam.]

My Mac is stuck on OS X Version 10.9.5 and it won't update, and the packages from the apple website won't do anything and be shown as corrupted or otherwise incompatible, my Mac is a Mac mini late 2012, so Catalina should be the last compatible version, but as I said, it won't update, and restarting, will only take me to the same old version, what should I do?

[@ivan_is_sam.]

Should I completely wipe it out? And if so, how do I do that?

[@EasyOSX]

Hey Ivan. I don’t think you need to wipe it, but you might need to go about upgrading it a different way. Can you try downloading it through this link in the App Store? apps.apple.com/us/app/macos-catalina/id1466841314?mt=12

[@EasyOSX]

I’ll also mention sometimes we have to upgrade to an intermediate version, so if that doesn’t work we’re not at the end of our rope

[@ivan_is_sam.]

@@EasyOSX I'm in the link, but it won't redirect me to the app store

[@EasyOSX]

Can you try opening the link in a different browser to see if it prompts you to open in the App Store? Like if you’re using Chrome can you try Safari?

[@homejones7571]

What filming software do you use? also thanks for the help

[@EasyOSX]

I use QuickTime to screen record and iMovie to edit, with a few other tools for graphics like Pixelmator Pro and Canva.

[@homejones7571]

@@EasyOSX thank you!

[@sophiaclaire9129]

I am trying to update my Macbook 12 inch 2015 to MacOS Big Sur and I am on the final step, but when it asks for me to select a disk where i want to install it I don't see the "Macintosh HD" disk. Instead it just says Untitled Disk and "this volume is not formated as APFS." What should I do

[@EasyOSX]

Hey Sophia. That is an unusual problem to have. Let me ask 2 questions. 1: What version of Mac OS are you currently on? You can check this by hitting the Apple logo in the top left corner of the screen and then hit “About This Mac”. 2: Can you check for corruption via disk utility? You can find Disk Utility by either searching for it in Spotlight or by going to the Applications folder, then the Utilities folder, and it’s in there. Select your hard drive in the left sidebar and then hit “First Aid” at the top of the window.

[@kekedavis58]

Hi. My MacBook is also stuck on the Apple logo screen after downloading. I believe I don’t have enough space. My question is how do I create space if I can’t get back to my Home Screen. When I turn on my Mac it goes straight to trying to update to Big Sur again and gets stuck

[@EasyOSX]

Hey Keke, I'm sorry to hear that. Can you boot into Recovery Mode? If you hold the "Command" and "R" keys as you turn on your Mac, and keep holding them until you see the Apple loading bar. If you can get to that we can see about checking the status of the drive. I don't know that it's a space issue otherwise the Mac likely wouldn't have started the install, but it's difficult to say without know how much free space you had on the drive before you started the install.

[@kekedavis58]

Yes I can boot to recovery mode. But I noticed that when I tried to update it said that Big Sur was larger than the space I have. I can’t even get to my normal sign in.

[@EasyOSX]

Interesting, normally the installer shouldn't run if you don't have enough space, though it may try to clean out some stuff if it can so it could be taking longer. EDIT: In Recovery Mode, try opening Disk Utility and run the First Aid command on your internal drive and see if there are any errors. If it fixes any errors, try rebooting. If you don't get any errors, let's try booting into Safe Mode. Hold down the Shift key while turning on your Mac, and keep holding it until you see the loading bar. It will likely still be trying the update, but some of the other stuff Mac OS tries to start won't turn on so maybe that will help it push things through.

[@kekedavis58]

Unfortunately I’ve tried that as well and it doesn’t work. Am I able to just restore because I have nothing on here yet? If so how can do it

[@kekedavis58]

Can I just hit restore from time machine ?

[@Jofficial410]

Idk why mine wont let me open the files im on 2013 macbook pro on maverick os

[@EasyOSX]

Hey J Official. Are you trying to upgrade your Mac to a newer version of Mac OS? If so, that can only go up to 10.15 “Catalina”, which you’ll need to download the upgraded from the Mac App Store. I’ve pasted the link to it below. Some people report having trouble going directly from Mavericks to Catalina, and may have to upgrade to an intermediate version before going to Catalina. Try going to Catalina first after backing up your data, and if it doesn’t work, then I’ll give you a link to one of the intermediate versions Catalina: apps.apple.com/us/app/macos-catalina/id1466841314?mt=12

[@echoflame4279]

I was about to update to the newest OS, but it's telling me the earliest OS that can handle doing that update is 10.12....mine is still at 10.8.5....

[@EasyOSX]

Yeah you’ll need to upgrade to 10.12 first, though I’m not sure if you can get to Ventura if the Mac had been using 10.8. That said, I’ve posted the link to 10.12. Download and install that. It should take at least an hour to install, not counting the amount of time to download it. Afterwards try upgrading to a newer version of Mac OS. apps.apple.com/us/app/macos-sierra/id1127487414?mt=12

[@echoflame4279]

@@EasyOSX Yeah it's the later 2013 iMac all-in-one model. I'll have to see if upgrading it incrementally works before updating to the newest OS. The only reason I'm still using 10.8.5 is because I had a recording software (ProTools 10) that wouldn't allow me to update unless I wanted to lose a few hundred dollar recording software. However, I realized just how much I need to invest in eventually upgrading since my browsers and plug-ins are no longer seeing updates. I really don't want to dish that much out for a new PC if I can help it, and I also need higher end recording plug-ins than this. I was using Guitar rig 5 and Addictive Drums on ProTools 10 for years and want to switch to having Logic Pro X with Neural DSP and Superior Drummer 3 as my newest setup.

[@EasyOSX]

Yeah sounds like you’re having to make some serious considerations. A 2013 iMac officially stops at 10.15 Catalina, which dropped support a month ago. You should still try to get to that if you can, but unless you want to try and make it run a newer but unsupported version through the community patcher, you may want to consider looking at a new machine

[@akashnair9688]

My Mac is an old Mac and hasn’t had Mac OS X installed I tried installing and it’s says it’s not eligible and I have no startup disk

[@EasyOSX]

Do you know what model Mac you have? You may need to get the serial number and put it into checkcoverage.Apple.com. That will tell you what Mac model you have (example, a 2013 MacBook Air) and then we can figure out what version of Mac OS you can run. That said, if it says no startup disk, it either means that the hard drive has done bad entirely and needs to be replaced or it can’t see it something to install it on because the disk is formatted wrong. Have you been running Linux or Windows on it?

[@loko3155]

Says “this software is not supported on your system” what do I do? I already downloaded it just need to install it.

[@EasyOSX]

Hey Guap, What version of Mac OS are you currently running and what version are you trying to upgrade to? Also, what model Mac are you using? You can find your current version of Mac OS (ex: Mac OS 10.12 Sierra) and Mac model by (Ex: MacBook Air Mid 2012) by hitting the Apple logo in the top left corner of the screen, then hitting "About This Mac". The information should be in the window that pops up on your screen.

[@ahmadullahhaidari3630]

Hi i have macbook air 2017 Now i want upgrade from big sure to macos monterey but its second time that download complete about 12,16gb but about 99% and after that not progress download or install stuck and fail

[@EasyOSX]

Hey Ahmadullah. That’s annoying. How much free space do you have on your Mac? You need at least a 26 GB of free space. If you do have enough space, another option may be to reboot your Mac and then try the installer again. If neither of those things help then we can try something else

[@ahmadullahhaidari3630]

@@EasyOSX i have about 150 gb free and i did about your video all and i did in sample mode too

[@EasyOSX]

Hmm, that’s rather odd. Does it give you a specific error message when it fails? That may help me figure out the issue. Also sorry for the late reply. For some reason your comment got caught up in the comment spam filter.

[@izzzzzz6]

I got an error in disk utility first aid. "Problems were found with partition map, might prevent booting Couldn't mount disk. : (-69842) solution was to run first aid in disk util in recovery mode.

[@sadfroggo6238]

I have a problem on my macbook its say “ a critical software update is required for your mac” but when i try to update its keep failing, so now i can’t access my macOS and it can only run on window bootcamp.

[@EasyOSX]

By chance do you have a Mac with a touchbar? As in is the top row of keys actually a small screen or are they physical buttons?

[@sadfroggo6238]

@@EasyOSX yes

[@sadfroggo6238]

@@EasyOSX a 2016 macbook pro with touchbar

[@EasyOSX]

Ok. If you connect your machine to the Ethernet via an adapter and then turn it on, the Touchbar may be able to get the firmware. If not, we’ll need to reinstall Mac OS via recovery mode, though we shouldn’t have to erase the drive.

[@discreetshows5739]

When doing the combo update 10.15.7 is there a risk of me losing my files? If so how do I ensure that they remain?

[@EasyOSX]

Hey Discreet, the combo update should not be a risk to your data. Since it’s just meant to get you from whatever version of 10.15 you’re on to 10.15.7, it typically won’t affect your data. That said, it would be a good idea to have your stuff backed up either to a Cloud provider like iCloud, Dropbox, Good Drive, etc. as well as an external drive such as a flash drive or USB hard drive

[@discreetshows5739]

@@EasyOSX Alright thanks

[@HoPe-fk9nf]

i did all the steps , but once i try to open it , it give me an erroe says "This update requires macOS version 10.15"

[@EasyOSX]

Sounds like you’re trying to do an upgrade rather than an update. What version of Mac OS are you currently running? I presume you’re trying to get from something older to 10.15 Catalina yes? Also what year and model Mac are you using? If you’re not sure hit the Apple logo in the top left corner of the screen and then click “About this Mac”. A window should pop up telling you what version of MacOS you’re running (ex: 2015 MacBook Pro) and the OS version (ex: 10.13, “High Sierra”).

[@dakshalive5185]

Thanks a lot bro i got a mac from us and i live in India and because of your video i hav a new mac thanks a lot

[@EasyOSX]

Glad I could help!

[@shygir21]

I’m at OS X El Capitan 10.11.6 and it shows and update but it won’t let me download it do to security update what should I do

[@EasyOSX]

Hey shygirl21. What is the update it’s showing you? Does is say something like “Security Update” or “Supplemental Update”, or is it for a new version of Mac OS like 10.13, etc.? Depending on the update will help us determine how to move forward

[@shygir21]

It said security update ! I try to do it my self and picked a random update but I failed and now my Mac is stuck in restart mode . Turns on and off constantly so I guess I’ll just take it to a professional one

[@EasyOSX]

Are you able to boot the machine into safe mode? Shut down the machine. Then when you turn it back on hold down the shift key on the keyboard. Booting may take longer and the loading bar may seem thicker than normal depending on your version, but see if it will boot

[@shygir21]

It’s already shut down . When I tried to turn it on it’s just stuck in the loading process and then it shuts down again .

[@EasyOSX]

Ok, we might try booting into recovery mode. Shut down the machine. Then while holding down the “Command” and R keys at the same time, turn on the machine again. Keep holding until the machine either reboots or take you to a language screen

[@monsterrob1921]

Hey dude, I’ve got a 2012 Mac and it says I’m on mountain lion and I’m trying to update to Mojave but won’t let me. Says a file is corrupt and my safari browser won’t load pages. 🤦 any ideas? I’ve tried what you said in the video

[@EasyOSX]

Hmm, some people have had trouble upgrading directly from Mountain Lion to Mojave even though it’s technically doable. Let’s see if you can get to something in between those two. Below is the link for 10.12. See if you can download and install that, then we can try Mojave. 10.12 “Sierra” Link: updates-http.cdn-apple.com/2019/cert/061-39476-20191023-48f365f4-0015-4c41-9f44-39d3d2aca067/InstallOS.dmg

[@Bavubuka]

I'm trying to update from El Capitan 10.11.6 to Sierra 10. 12. 1 but its saying "This software is not supported on your system: I'm running a 2009 macbook pro.

[@EasyOSX]

Hey Dark Phoenix, unfortunately that is the problem. Apple stopped supporting that generation with the release of 10.12 Sierra. There are some unofficial ways of upgrading it with things like Open Core Legacy Patcher, but as far as official support from Apple your machine has reached end of life.

[@Bavubuka]

@@EasyOSX Could you tell me a bit more about Open Core Legacy Patcher?

[@EasyOSX]

I’m just going to send you Mr. Macintosh’s channel. Link is below. He has a video about this and goes through the process more in depth. Granted this video is about Monterey rather than Sierra, but besides downloading that installer, the same steps apply. kzbin.info/www/bejne/Y5nYg6yhnc-mbMk

[@pochopino2372]

Very good video, I did reinstall OS. That's how I finally was able to install Monterey version. Thank U!

[@EasyOSX]

Happy to help!

[@melissssaa]

None of these worked for me. How do I wipe and reload? 😅

[@EasyOSX]

Out of curiosity, what version of Mac OS are you currently running and what version are you trying to update to?

[@melissssaa]

@@EasyOSX I ended up getting it fixed! It was a second hand iMac I got. 2015 model I believe. It had Mojave installed and showed Monterey available but would fail every time I tried to do it. Once I downloaded Monterey update via Apple website I was able to update through safe mode. Then it showed a Big Sur update on system preferences which I did and then it finally did the Monterey. Took hours honestly but got there in the end.

[@EasyOSX]

@melissssaa glad you got it worked out! Now that’s technically and upgrade, which is what I was wondering was happening, but sounds like it all worked out in the end

[@melissssaa]

@@EasyOSX yes thanks so much for your help I would not have been able to succeed without this video! Appreciated it a lot!

[@jerezabalmores8939]

Whenever i try to click the update it says error 102 .can someone help me ?

[@EasyOSX]

Hey Jereza. I presume you've followed all the steps of the video and are still having this problem? If so, what version of Mac OS are you currently running and what model Mac are you using? If you're not sure about either of these, hit the Apple logo in the top left corner of your screen, and then hit “About This Mac”. There, in the window that appears, should be a line near the top that lists what particular model Mac you’re using (e.g. Mid 2014 MacBook Air) as well as the version of the OS you're running (e.g. OS 10.11 "Big Sur")

[@alphy7303]

Hey, My Macbook air (11inch, mid 2013) is stuck in OS X 10.8.5, Mountain Lion ... I tried restarting it and doing the recovery mode thrice but it still won't update. Any suggestions or ideas? pls let me know asap, I really need this laptop working and going soon as possible. Thanks

[@EasyOSX]

Hey Alphy, I actually made a video on this that should be able to walk you through what you need to do, though yours falls into the 3rd category of the video. I’ve included the link below The short of it is is that your machine needs to be upgraded to a newer version. In your Mac’s case, it can go to up Big Sur, Mac OS 11. To get there though, you’ll need to download and intermediate version, such as 10.12, and then upgrade to Big Sur. You can go directly from 10.8 to 10.12 without needing to upgrade to 10.9, .10, and .11 first. Same with going to Big Sur. I have more details on that in the other video, but you’re welcome to ask other questions if need be. Here’s the link to the video: m.kzbin.info/www/bejne/en_RiJmbmMh4l7c

[@EasyOSX]

kzbin.info/www/bejne/en_RiJmbmMh4l7c

[@alphy7303]

@@EasyOSX Thank you! I will sure do give it a try first thing in the morning :))

[@illyR202]

My Mac from i think 2010-2012 is saying its installing but the bar wont move past the middle what do I do ?

[@EasyOSX]

Hey, is this during the reboot part of the installation, or is this while you can still use other apps on your Mac?

[@DavidCarloz]

🌟 You are a life Saver. Thank you so much. I couldn’t update my Mac. But after Reinstalling macOS it’s now working perfectly. Your a star.

[@EasyOSX]

Happy to help!

[@EffortlessCarGuy]

i cant find any monterey updates

[@EasyOSX]

Do you mean in the App Store or just in your Software Update pane? Also, what version of Mac OS are you currently running?

[@EffortlessCarGuy]

@@EasyOSX I find them on software update pane on system preferences I just can’t find it on the website in the link and I’m running Big Sur 11.6.6

[@EasyOSX]

Oh yeah, Apple stopped putting them up on the website starting with Big Sur and this video was made before that change.

[@Madara1234-e9b]

Can you download Catalina 10.15.7 ?

[@EasyOSX]

Yeah you absolutely can. If you’re not currently running Catalina, you’ll need to upgrade to it from the Mac App Store from the link below: apps.apple.com/us/app/macos-catalina/id1466841314?mt=12

[@Madara1234-e9b]

@@EasyOSX but my version is 10.8.5 os x moutain lion how can you update it to 10.9 ?

[@EasyOSX]

Depending on the age of your machine you may not be able to get to 10.15, but we can see about getting you as far as possible. Yo that end, let’s get you to 10.12 and then go from there. You dont have to go through them one at a time, we can jump to some farther versions, which is what we’ll do. You can download 10.12 from the link below: updates-http.cdn-apple.com/2019/cert/061-39476-20191023-48f365f4-0015-4c41-9f44-39d3d2aca067/InstallOS.dmg

[@Madara1234-e9b]

@@EasyOSX thx

[@EasyOSX]

Happy to help. Were you able to get it upgraded ok?

[@zubzero1513]

Ok safe boot but how do I get to download from here

[@EasyOSX]

Hey Zub. Did you see my reply to your original comment?

[@FTBL_9x]

I need help, i downloaf the high sierra update but it says i need 10.13 while that one that im download is 10.13.2 i dont see 10.13 update help 😢

[@EasyOSX]

Yeah those are updates if you’re already running 10.13. If you’re looking to upgrade, you need the full installer. Here’s the link to get it from the Mac App Store macappstores://apps.apple.com/app/macos-high-sierra/id1246284741?mt=12

[@FTBL_9x]

Thanks i updated my macbook pro

[@FTBL_9x]

@@EasyOSX my computer became slow after updating, help plz

[@EasyOSX]

Some of that is to be expected after an upgrade as it finishes some background tasks, and other apps try to do their updates. You may want to open Activity Monitor and check if any apps are eating up your RAM, network, CPU, or disk usage.

[@FTBL_9x]

I wanna play minecraft and my fps on that game is very low

[@chakyoin]

Ok so my friend said he would fix my mac so i gave it to him and he replaced some parts in it and now it cant update. It also says that the computer is a windows computer and not a mac computer, is there anyway i can fix it?

[@EasyOSX]

The Intel Macs can run Windows in what’s called Boot Camp, essentially allowing you to choose between booting it as a Mac or as a PC. If you hold down the “Option” key on you keyboard while you’re turning the machine on, it should give you the option to boot to either operating system. Does it let you do that or does it only let you boot to Windows?

[@Topstreamplugs]

whats good bro i updated the ram to 8 gb it look like it moving a lil faster but google chrome is still crashing and i need to update to mac os version 11 or big sur how do i go about tring ti fix the crashes bro?

[@EasyOSX]

What’s good man! Glad to hear about the RAM and that all went well. Is it the same as before where most of the apps are acting this way or is it just Chrome this time? And in the case of Chrome, is it more like the “Page Unresponsive” thing as before?

[@Topstreamplugs]

@@EasyOSX acully it look like chrome just shuts off in the middle of using it and how do I update to Mac OS 11

[@EasyOSX]

Chrome might just need to be uninstalled and reinstalled to fix that, or you can try a different browser like Firefox or Chrome. As for Big Sur, if this is the same mid-2012 MacBook Pro it doesn't officially support Big Sur, Catalina is the farthest it can go. Just in case, here is the link to Big Sur in the App Store. If you try to download it, the page should warn you if your Mac isn't compatible. apps.apple.com/us/app/macos-big-sur/id1526878132?mt=12

[@Topstreamplugs]

@@EasyOSX so the furthest it can go is cat 10.15.7?

[@EasyOSX]

That is correct.