What to do When Your Computer Won't Start - From the Desktop with Kevin & Randy | HP Support

[@augiejaqua8178]

thanks 8 yeats later

[@HPSupport]

+Augie Jaqua I am glad to know that the video has helped you fix the issue.

[@CriticalVII]

lol me too

[@tonypremathilake7944]

Ok.

[@kuf1]

tyler the creator

[@finirixis1285]

You mean they gonna Regis and Kelly us? Good grief Strahan and Kelly was bad they should have switched out tired Kelly sorry kells lol it is what it is

[@hermesmc3370]

i bet like 1/4 of people here cant see this video because theyre computer wont restart

[@gophotojoy2569]

Thanks guys for your help, it worked. I had a comp start with black monitor, I disconnected everything from my comp and let it sit for 15 min, then I took the side panel off, dust city inside, I vacuumed the entire inside very carefully I might add, I loosened the memory sticks and reset them carefully, that is it. This is a 2006 computer and it rebooted just fine and works great. Thanks Again guys.

[@dariusmonroe2723]

My pc won’t turn on at all any suggestions like it’s showing no sign of life

[@HPSupport]

+Darius Monroe This document provides possible solutions to many common computer start-up issues. Follow the instructions in this document step-by-step to help isolate the problem and find the most appropriate help: hp.care/2oFlOWC

[@shubhamojha3825]

In my case when I am turning on the ups, mouse is getting power and the the light on it is glowing but when I press the power button nothing happens,I need urgent help from hp

[@HPSupport]

+Shubham Ojha Follow the instructions in this document step-by-step to help isolate the problem and find the most appropriate help: hp.care/2oFlOWC

[@jojokaway7554]

9 years later and it is still working!!! Thank you so much guys!!!

[@HPSupport]

+Jojo Kaway Glad to know that the video has helped you fix the issue!!

[@tutubro3502]

when i start the pc the power light on and off once and dont start help me quick

[@HPSupport]

+ටුටූ බ්‍රෝ /tutu bro thanks for reaching out! I understand that you are experiencing an issue with your printer as it is not starting. I'll do my best to assist you. Please perform the steps mentioned under this document to fix this issue: hp.care/2fvFhBM Let us know how it goes.

[@jaredappalsami]

Help. MY pc turns on and I can hear my fans and stuff and it brings me to the normal startup screen on my moniter and then it goes to startup windows and then it just brings me to a black screen. Any ideas on how I can fix this. (Will all my things be deleted?)

[@HPComputingSupport]

+Jared Appslsami123 Please follow the guidelines in this document to fix this issue: hp.care/2fvFhBM

[@dondieu3154]

Thank you. Thought I was going to have to take my wife's computer to the shop, but your video saved me a trip. One thumb drive taken out got it going again. Guess the 'puter was trying to boot from it and couldn't, so it froze.

[@HPSupport]

+Don Dieu I am glad to know that the video has helped you fix the issue.

[@steezy_2k227]

I was playing a video game with my friends and then suddenly my pc just shuts off. I don’t know what the problem is and it won’t start up. Any solution? (I have a HP Pavilion Gaming desktop 790-0812no)

[@HPSupport]

+VoqzYT thanks for reaching out! I understand that you are experiencing an issue with your computer as it is not starting up. I'll do my best to assist you. Please follow the guidelines in this document to fix this issue: hp.care/2fvFhBM Let us know how it goes

[@steezy_2k227]

@@joshisthiccing tbh i dont even remember what happened, what the problem was or how I solved it.

[@ProSammy]

Sir please help! When I turn on my pc, the lights on the graphics card and the lights on the led fan blink once and stop! And the fan also spins for a millisecond and stops! But the lights on the motherboard are finely lit up! Sir please help me!!!

[@HPSupport]

+ProSammy_YT Please follow the guidelines in this document to fix this issue: hp.care/2fvFhBM

[@Usfgradspm]

I have a desktop computer and I just fixed mine. I had a black screen with a white dash at the upper left hand corner. I tried pressing F2 and F8 and F10. That did not work. Then after watching this video he said to unplug everything that you do not need. I did that. I unplugged the power, printer, speakers and the ethernet from the router. I took the power cord and plugged it in to the actual outlet instead of the power strip. I turned it on and it worked. Thank you. I do not know exactly how I fixed it but it is now fixed.

[@HPComputingSupport]

+Shannon Massey That's great! If you one-by-one start plugging everything back in and work the computer, it might let you know which device was the one that might be causing the issue.

[@loydsoco1729]

My fan and light works but my monitor, mouse, and keyboard has no respond.

[@HPSupport]

+Loyd Soco thanks for reaching out. The support here is in English only. If you could post back in English, I'd be glad to help? If in case you need support in your language, I'd recommend you to refer our localized channel link: kzbin.info

[@gamertygonl]

@@HPSupport shut up bot

[@HPComputingSupport]

Hello RedX165, I would recommend that you do a Google search for "bph07153" and you will find an HP Support document: Reducing Heat Inside the PC to Prevent Overheating, I would advise you to review this document and take the steps indicate to resolve your issue.

[@ghoststealthgaming3205]

What computer is in the vid I want to change it and use some parts into a gaming pc so I want to use some of those parts so ya. what computer is that

[@LuisMartinez-hk9qb]

thanks for this video.. it help me reboot my pc i just got..

[@HPComputingSupport]

+Luis Martinez I'm happy to hear it helped!

[@robertocollazoibarra1422]

+HP Computing Support my pc wont connect to my plasma tv it worked before but know it says there no signal and wen I press the restartbutton it wont turn off and on plz help

[@HPComputingSupport]

+Roberto Collazo What is the model# of the computer ( ow.ly/4nvBIB ) and the OS installed ( ow.ly/4naPDe )? Also assuming it is a HDMI connection, have you tried a different HDMI cable?

[@Justin-yd2to]

I'm a 15 year old that's learning about computers. I just made my first PC today and you helped me fix the problem :D

[@Justin-yd2to]

Thank you guys so much!

[@HPComputingSupport]

I am happy to hear it helped. Thank you for the feedback!

[@jenniebypineda8860]

Thanks 9 years later

[@HPSupport]

+jennieby pineda Glad to know that the video has helped you fix the issue!!

[@ethanshea5904]

i tried restarting my hp pavilion all in one to erase everything but it won't work so it comes up with a trouble shoot screen iand i press continue to windows 10. and all it does is has the hp logo and turns off and turns on every 2 minutes

[@mdmasummollik4186]

Ethan Shea same problem here

[@wclifton968gameplaystutorials]

re-install windows from a USB flash drive or an optical disc

[@Isotope_13]

Very helpful. On my PC, on boot it spun up the fans for second, then died, and repeated + beep. (No bios message.) As advised, I tried reseating the memory, and now it works again.Thanks!

[@HPComputingSupport]

+Bokeh13 I am glad to know that your issue is fixed.

[@r.xh2540]

My pc is not turning on but the green light on the back is on??

[@HPSupport]

+Zinizin998/ \яfк thanks for reaching out! I understand that you are experiencing an issue with your computer as it is not starting. I'll do my best to assist you. Please follow the guidelines under this document to fix this issue: hp.care/2fvFhBM Let us know how it goes.

[@r.xh2540]

HP Support thank you

[@idk-yc5kh]

My power button is not working

[@HPSupport]

+neaplay Please contact our phone support team to fix the issue. Please follow these steps to reach them. Step 1. Open link: support.hp.com/us-en/contact-hp Step 2. Select the product type. Step 3. Enter the serial number of your device or select let HP detect your product option. Step 4. Select the country from the drop-down. Step 5. You should see the HP phone support number.

[@vineshgda]

My warranty expired on 5th Nov but this video helped troubleshoot the problem. Thanks.

[@MrParisjunior]

two guys one pc?

[@suckanegg69]

no pls

[@Nabish1]

lol imagine...

[@BAYAREA4150]

Shit everywhere

[@ProducersVault]

this video is so Old why HP Why

[@sudathu9161]

Removed the printer cable. it worked. Thanks

[@HPSupport]

+Sudath U Glad to know that the video has helped you fix the issue.

[@BradleyLivestreams]

unplug everything but keyboard, mouse and monitor got me up and running! Funny thing is I am a computer geek and this advice waa simple but easy to overlook as I was too deep into my situation to look outside the box a bit and try that. Thank you!

[@nildabingarceno6007]

hi, have same problem. what did you do to fix?

[@ClearChannelNews]

Wow, thanks guys, I thought my desktop was a goner, but I reset my memory cards and it started up with no problems. And that was from a no beep black screen start. Thanks.

[@HPSupport]

+ClearChannelNews I am glad to know that the video has helped you fix the issue.

[@BloomingRose]

Hey! Thank you so much this helped a lot. My fricken computer wouldn't start but it was like some awesome computer workers were right there beside me helping me out. Thanks so much!

[@HPComputingSupport]

Lily Gamer I'm happy to be of assistance!

[@valentinbernard3324]

Omg the Videos never dies its been 9 year later and I'm watching this

[@HPSupport]

+Valentin Bernard You're welcome.

[@bobbailey5072]

Thanks guys! Resetting the DIM did the trick! It took less than 10 minutes to get it going!

[@HPSupport]

+Bob Bailey Glad to know that the video has helped you fix the issue.

[@Nabish1]

Very good job, guys, I do have an HP computer and it didn't turn on, but I just had to clean the one RAM I had. I watched the whole video, just in case. You guys put a whole lot of effort into the video, and people really appreciate that!

[@HPComputingSupport]

+Nabish It is very nice to hear such positive feedback, thanks!

[@Nabish1]

HP Computing Support No Problem, keep up the good work!

[@cloudedjudgement_4472]

Thank you sooo much. My computer was trying to boot my flash drive. Lol

[@HPComputingSupport]

devin jackson You're welcome!

[@jojoblack1438]

I found your guidance for trouble shooting easy to understand. Ironically, the issues you explained for things to check (ex: beeping noise etc.) pertained to the exact same problems I'm having! lol Thanks so much! Very well done video :)

[@HPComputingSupport]

+Jojo Black You are very welcome!

[@XMysterio]

Hey HP..I have a problem with my PC I left my house for holiday for 1 week and I turn off the power..and when I came back home to open it it doesnt want to turn on..I got green light everytime I press the on button but I dont hear any fan and my monitor is black. Do you got a solution for that?

[@progangz9880]

Thank you guys for making such a good and detailed video I really appreciate the small details and how u guys really try to get our PC working properly thank you 👍

[@HPSupport]

+stewart choo I am glad to know that the video has helped you fix the issue.

[@angrybird1255]

thank u man for the video. Before my computer just start and fan runs just few second and it again restart the computer..this process goes on.. . i just remove my ram and clean it and again inserted..wow that worked, it started... . thank u

[@HPComputingSupport]

I am glad to hear it helped!

[@sharonross2012]

Video helpful. My specific problem is that the computer won't restart after a power failure. It is plugged into a serge protection platform.

[@HPComputingSupport]

+Sharon Ross Many startup errors and other problems can be resolved by decreasing the amount of power stored in hardware components. Decreasing stored power is sometimes referred to as a "Hard Reset". Use the following steps to perform a hard reset on a computer: If Windows is open, click Start and then Shutdown. If Windows is not open and the computer has power, press and hold the power button on the computer until the computer shuts off. With the power off, disconnect the power cord from the back of the computer. With the power off and the power cord disconnected, press the power button on the computer for 5 seconds. The power light indicator on or near the power button might turn on briefly but then go out. Reconnect the power cord and turn on the power.

[@wrxstiga]

i would like to thank you for your help cause you just saved me money from servise . had this problem after cleaning my desktop from dust .i have done it several times but this it was the first time that wont start. you where right ! memory card! thank you again!!!!!!!

[@HPComputingSupport]

Your story just makes me smile! I'm very happy that the video helped you and saved you money. Here is a round of applause for your hard work. 👏 👏 👏

[@tosh9873]

it might be 4 years old but this video saved my life(computer) thank you guys so much!

[@HPComputingSupport]

+Alicia Kristensson I am happy to hear you managed to postpone your computer's trip to "Digital Heaven".

[@r.d.etechno2823]

i was so lucky to get a system restore im so happy now and thanks HP

[@HPComputingSupport]

+Bloody Gamer You're very welcome!

[@jimvanderploeg2592]

You guys made my day. I worked Just fine. Thank you for making this video. It helped me a lot!

[@srinivasanteekaram6401]

Thanks guys!You saved around INR 1000 for me!Thumbs Up!

[@HPComputingSupport]

+Srinivasan Teekaram That's great! Glad to be of assistance.

[@HowToNotification]

I pulled out the memory and pushed it back in and that did the trick thank you!

[@HPComputingSupport]

Brian Munoz You're welcome!

[@harrytsang1501]

Wow, they prepared a lot on the computer. This machine had almost every problems you could probably have while it is not booting.

[@Rateltong]

Mine is 7 years old and doesn't start anymore. Yesterday it took a few times and the day before that it started and worked just fine. If you start it it works fine. The starting is the problem

[@HPComputingSupport]

+Darth Maul Please follow the guidelines in this document to fix this issue: hp.care/2fvFhBM

[@marioCazares]

Same! Same exact problem except mine is 6 years old

[@yailine7960]

Thank you sooooo much. This video helped me alot, Now my computer works thanks to this video.

[@HPComputingSupport]

+yally girl Glad it was so helpful!

[@ShereeVictorian]

Thank you soooooooooooooo much I thought I had lost my computer. after I re-placed the memory card it was up and running again!!! Yeah!!

[@HPComputingSupport]

Sheree Victorian You're welcome!

[@angeliqueland-harms3336]

That's so Divine Energy working at its fullest!!!

[@jeremyhammack1594]

9 yrs later help me. Thank you!!!

[@HPSupport]

+Jeremy Hammack Glad to know that the video has helped you fix the issue!!

[@rosenduta2264]

this like the inner deep study,engineering like a surgeon

[@prakharsingh5091]

My fan start for while and again get started and this prosses Carry on

[@HPSupport]

+Prakhar Singh This document provides possible solutions to many common computer start-up issues. Follow the instructions in this document step-by-step to help isolate the problem and find the most appropriate help: hp.care/2oFlOWC

[@HPSupport]

+Prakhar Singh This document provides possible solutions to many common computer start-up issues. Follow the instructions in this document step-by-step to help isolate the problem and find the most appropriate help: hp.care/2oFlOWC

[@alisuudi123]

Thank you so much. My comptuer was not working. But watched this video. And learned from. My power cable had a problem all along.

[@HPSupport]

+whats new I am glad to know that the video has helped you fix the issue.

[@fritzthecat3150]

My 16 year old HP computer (still using XP) started doing funny things while I was installing Norton 360. The computer started making sounds as if it was in overdrive. I pushed the start/stop button. but it wouldn't stop even after I pressed the button for 10-15 seconds. I had to unplug it. When I plugged it back in a few minutes later, the only things that worked were the power supply fan, the fan on the processor, one green light on the mother board and a yellow light below the start/stop button in the front. Now I can only stop these by unplugging the computer. When I replug the computer, the 4 above features go on right away without using the start/stop button. In other words, the start/stop button is now totally useless. I have tried removing all devices and memory cards and putting them back one by one, but to no avail. The only interesting thing that I noticed was that when the ribbon cable going from the hard disk to the motherboard is disconnected from the hard disk, then the hard disk starts turning. It did the same with the other hard disk I got from a different computer, but still nothing on the screen. HELP. Where does my problem lie?

[@HPSupport]

Hi there, thanks for contacting! I understand that you are experiencing an issue with your computer as it is not starting. I will do my best to assist you. This document provides possible solutions to many common computer start-up issues. Follow the instructions in this document step-by-step to help isolate the problem and find the most appropriate help: hp.care/2oFlOWC Binu - Social Media Tech Support

[@yosra4948]

Guys I love you. I am a woman. And with your clear advice! Even I could fix it. Feels great! Thank you so much

[@HPComputingSupport]

+Yos ra I am glad to know that the video has helped you fix the issue.

[@rhoneleugenio1975]

Of all the pc repair videos I watched your step by step tutorial on how to identify problems on a non working pc is very informative and useful. It helps alot thanks

[@HPSupport]

+El Gran Villano Cosplayer Dubai Glad to know that the video has helped you fix the issue.

[@horrorgamesextremegamer9106]

Thanks I removed the usb it started up windows u have a subscriber

[@HPComputingSupport]

+horror games extreem gamer Glad to have been helpful!

[@emocowboy4684]

OMG THANK YOU THANK YOU THANK THANK YOU.. I CANNOT THANK YOU ENOUGH..., If I hadn't discovered this video all my new animations would be gone... *subscribe*

[@HPComputingSupport]

+Ryan Animations That's great that we were able to help you save your stuff! Have a wonderful weekend.

[@emocowboy4684]

HP Desktop and Mobile Device Help I was ready to cry ;-; you guys are the best

[@twebs9459]

Thank You! It was my memory card!

[@HPSupport]

+T Webs I am glad to know that your issue is fixed.

[@firehawk8521]

thanks, this video showed me to remove a ram card and a CD that was interfering with my boot. but I pled God to make it work first and now I have to believe.

[@testovictestovic8606]

I've a black screen all the time, even i tried a diffrent screen also some other VGA and Electricity wires but nothing new "No signal".

[@HPSupport]

+Testovic Testovic This document provides possible solutions to many common computer start-up issues. Follow the instructions in this document step-by-step to help isolate the problem and find the most appropriate help: hp.care/2oFlOWC

[@SIEpower]

Awesome guys, thanks so much! This helped me get computer going again. Had to reset my memory and I would have never known how to do that.

[@HPComputingSupport]

+WWWDTS2NET I am glad to know that the video has helped you in fixing the issue.

[@marievlgs]

I'm so glad I found your channel, so ik what to do when i am needing help with my computer that i just got for xmas tdy

[@HPSupport]

Hi there, thanks for contacting HP Global Social Media Support! I am here to help! What seems to be the issue? Are you facing any technical issues with your HP computer? May I know the computer you are using? Let me know! Regards, HP Support

[@fish561]

Thx hp for making this

[@HPSupport]

+CommonfishYT I am glad to know that the video was very useful to you.

[@mikemcgln5049]

THANKS FOR THE INFO, YOUR VID WAS THE FIRST TO COME UP AND YOUR SUGGESTIONS WORKED, THANKS

[@HPComputingSupport]

You are very welcome!

[@Shpadoinklefiles]

Well now I can do my homework, thanks guys! 😌

[@HPSupport]

+Hi There Glad to know that the video has helped you fix the issue!!

[@sefo3049]

Thanks guys you really help me with my pc it was making beeping and red light but all good now thanks

[@diabl2master]

On my Envy Phoenix 860-050na, the HP Support Assistant was installing 17 updates, one of which opened a separate window, which in turn opened command prompt, which displayed a string of code, and then my computer immediately turned off. It turned back on but the screen stayed black, so I forced it to shut down. Since then it won't even switch on at all. The green light at the back is green so the power cable is not an issue.

[@HPComputingSupport]

+Davy Ker This document provides possible solutions to many common computer startup issues. Follow the steps in this document step-by-step to help isolate the problem: hp.care/2r6yNlb

[@StarMan881Gaming]

Went to go use my PC today and it would not start. No sounds, no fan movement, the only thing showing life was the green light next to the power socket so power is going into the power supply. It was working perfectly fine last night. I can’t remember the exact specs but I think it’s an Omen 880 Windows 10. I cannot afford to lose my files as they are extremely important to me.

[@pratikjadhav7513]

Bro don't worry, files/data are never dependent on Windows or Computer. Just remove the hard disk from laptop/Desktop and connect to other computer/laptop as secondary storage drive. You will be able to access the files. You can also insert bootable pendrive if your Operating system(Windows/Linux) is corrupted and access the files. In the worst case a partition may get corrupted in hard drive which will only affect files in that partition( mostly C drive where the Operating system is installed ). This is why you never keep important files in partition where system is installed like C Drive. :)

[@HPSupport]

Hi there, thanks for contacting HP Global Social Media Support! I understand that you are experiencing an issue with your computer as it is not starting. I will do my best to assist you. Please refer to the instructions mentioned under this document to fix the issue: hp.care/6053YW1SB Regards, HP Support

[@HPSupport]

Hi there, thanks for contacting HP Global Social Media Support! Thanks for sharing the steps that helped you! If you need any help in the future, you can always get back to us. Thank you for being a valuable HP customer. Have a wonderful day! Regards, HP Support

[@johnsondboss]

THANKS FOR THE HELP! I had the lock up problem

[@HPComputingSupport]

+Dishon Johnson I am glad to know that your issue is fixed.

[@johanluna6833]

Thank god for you guys cause you helped me realize my mistake thank you thank you thank you

[@HPComputingSupport]

Thank you very much! I am happy to hear it worked for you!

[@spaesata1]

Firstly, thank you for this very informative and clear video. I've tried all of the steps you've suggested but I'm still having issues. I have a HP Pavilion desktop running Windows 7. The other day, I activated the guest account, when I logged into the guest account to check the internet connection (it would not connect to the internet through that account, but worked fine on my admin account) the computer froze. I could not shut it down through the the task manager, so I had to power down by pressing the power button. When I tried to power up again, the fans kick on and there is the initial start up beep when you press the power button, but none of the lights on the front of the case, light up. The green light on the back is steady. The monitor searches for a signaI, but doesn't find it and goes into sleep mode. I tried all the cables. I opened it up, vacuumed it out, removed and reset all the memory, checked the internal connections, but no dice. It still gives me the initial beep, and the fans turn, but no lights and no OS. Any suggestions? Thanks

[@smithatkinson9962]

I have HP Pavilion dv6-3035TX my problem is I have black screen displays with no error Messages the LEDs glow and the fans are working, but computer fails to startup , and displays a black screen . I think my GPU (ATI Mobility Radeon HD 5650) got burned so now I need to change the entire Motherboard .I've looked online for a similar Motherboard of my (wx005pa) but I didn't fine a compatible one . Please Help me finding similar Motherboard . my Motherboard Number is (wx005pa)

[@leejones2557]

That PC is a beast.

[@latefid]

Thanks 9 years later you saved me

[@HPSupport]

+fidwig Glad to know that the video has helped you fix the issue!!

[@Scaryberry32]

This was very helpful, saved me a bundle. Fixed my computer myself!

[@HPComputingSupport]

+Scaryberry32 I am glad to know that the video has helped you in fixing the issue.

[@prem7shrestha701]

Here after 9 years and it work's

[@HPSupport]

+Prem7 Shrestha Glad to know that the video has helped you fix the issue.

[@MurkysJunkDrawer]

please help.. my acer asphire zc 602 shutting down.. and wont turn on

[@thatricersupra1165]

Hi my computer sat for awhile and now it doesn’t turn on I have checked the power cable and it’s not making any noise but you can hear a faint light humming sound any ideas what the problem is?

[@HPSupport]

+That Ricer Supra Please follow the guidelines in this document to fix this issue: hp.care/2fvFhBM

[@salemmacabre1528]

HP Pavilion MS225 All in One. Black Screen, but fans and everything work. No beeps. No red flashing lights.

[@HPComputingSupport]

Salem Macabre I recommend following the steps in this document (c02217843) on when the Screen is Blank after Starting the Computer. If the screen is still black after following the steps in the resource, please call our technical support at 800-474-6836. If you live outside the US/Canada Region please go to Google search and enter 'contact HP worldwide'. Your first option should be the site for contacting HP, when you click on it you will be prompted to choose your country/region.

[@BoomZhakalaka]

Thanks for this.. The very basic of troubleshooting but so much things to learn.. 🙂

[@HPSupport]

+Buenas Diaz Glad to know that the video has helped you fix the issue.

[@a4ak13]

Thank you HP team for this video!

[@HPComputingSupport]

Alek Ilievski You're welcome!

[@richmondleonaldrojos2495]

I tried the solution and it's work...thanks

[@HPSupport]

+Richmond Leonald Rojos Glad to know that the video has helped you fix the issue.

[@impermanenthuman8427]

If a computer was working fine, but then you moved house and the pc was moved around a lot, and when you plug it in again and push the button to turn it on it’s completely dead, no lights no fans nothing springs into life at all...what are the first things to rule out as the problem? Blown power box? Loose screw shorting out the board?, lose connection/plug? Thanks for any suggestions

[@HPSupport]

+ImpermanentHuman Please perform the steps mentioned under this document to fix this issue: hp.care/2fvFhBM

[@playerstaff3839]

thanks a lot the problem was from outlet

[@HPComputingSupport]

+Staff Player RO Glad to know that you were able to isolate the issue and thank you for trying out the steps mention in the video.

[@memyself599194]

You guys are the best, thank you so much

[@HPSupport]

+Alessandra Padilla Agurcia You're welcome.

[@elmergumban6381]

@@HPSupport please help, I try to open my computer, I heard the blower but no display.. Thank you

[@johncarldellegue3536]

PC of my friend shows blue screen and HP logo only. Any suggestions on how to fix this? Thank you.

[@HPSupport]

+John Carl Dellegue This document provides possible solutions to many common computer start-up issues. Follow the instructions in this document step-by-step to help isolate the problem and find the most appropriate help: hp.care/2oFlOWC

[@manik86578]

Thanks 8 years later. Your video helped me. But I'm facing blue screen issue have you posted any video regarding that content?

[@HPSupport]

+Manikraj Nadar Please perform the steps mentioned under this document to fix this issue: support.hp.com/in-en/document/c04593971

[@bln__33]

I need help, when i start my computer everything is normal but when i get to the desktop nothing is there not even the start bar just a black blank screen and the mouse please help!!!!!!

[@killzonpoint4480]

Ty helped very much my mums always yelling at me saying I'm breaking it by playing games but it just wasn't connected right

[@HPComputingSupport]

I am happy to hear it is all sorted out!

[@Harx.h]

Hey HP! So I went on a trip for 2 months, came back and tried turning my desktop on. The monitor is responding but the CPU is completely not booting/starting up. Pls help. Thankyou!

[@HPSupport]

+Harsh Singh This document provides possible solutions to many common computer start-up issues. Follow the instructions in this document step-by-step to help isolate the problem and find the most appropriate help: hp.care/2oFlOWC

[@thrillerjr1]

Video worked for me! Saved me a bunch of teck $$$$ thanks

[@HPComputingSupport]

William Schultz You're welcome!

[@LeekGee]

i have a hp probook windows 10 and i took my battery put held the power button and put in back on with ac adapter and my computer still wont turn on what do i do

[@jenna845]

My computer won’t start I enter in the password and when I do that the screen just turns black I don’t know what to do

[@HPSupport]

+oqhixlismx28 This document provides possible solutions to many common computer start-up issues. Follow the instructions in this document step-by-step to help isolate the problem and find the most appropriate help: hp.care/2oFlOWC

[@whodidit8546]

I’ve had a power outage and now my computer won’t even start at all, nothing is working any tips?

[@HPSupport]

+whodidit Please follow the guidelines in this document to fix this issue: hp.care/2fvFhBM

[@HiHi-jh2uz]

whodidit un plug it from the power source, plug it back in. That (based on my limited knowledge) ‘resets’ the computer, and it sometimes fixes a lot of issues.

[@smithatkinson9962]

I've got the blue screen of death on my HP dv6 laptop then I turned it off but, when I start it again the screen don't work but the fans is working by max and so does the possessor. How can I solve this problem? Please help me!

[@HPComputingSupport]

smith tag I recommend following the steps in this document on Troubleshooting Black Screen Displays with No Error Messages During Startup or Boot. This resource can be found by Google searching "c01997899". If the issue continues, please contact our technical support by going to Google search and enter 'contact HP worldwide'. Your first option should be the site for contacting HP, when you click on it you will be prompted to choose your country/region.

[@badaaek]

Welcome I have a problem that when I turn on I hear the beep sound 5 times that means a bios problem How can I get a copy of the bios my pc is hp p6-2378ef

[@HPSupport]

+Abdelkader Bada Please refer to the instructions under this document to fix this issue: bit.ly/2f8h9pc

[@Yimm3]

The LED lights are working meaning there's power going to the PC but my PC won't boot on pressing the button and when it did (a couple of times, also had s problem at which it would turn off randomly, it would stay on for 25-35seconds and boot off automatically) would really appreciate a blunt response on wether or not I should just invest into a new PC or if there's a simple solution I have not tried.

[@HPSupport]

+HazmatGrater Please perform the steps mentioned under this document to fix this issue: hp.care/2fvFhBM

[@lazymations1778]

It was forgot too tell , BEFORE open the pc press the power button for a couple seconds after unplug the power, too discharge the mainboard

[@HPSupport]

+lazy mations This document provides possible solutions to many common computer start-up issues. Follow the instructions in this document step-by-step to help isolate the problem and find the most appropriate help: hp.care/2oFlOWC

[@bahhumbug9824]

What does it mean if that green light in the back merely blinks and no fan, etc turns on?

[@HPSupport]

+Bah Humbug This document provides possible solutions to many common computer start-up issues. Follow the instructions in this document step-by-step to help isolate the problem and find the most appropriate help: hp.care/2oFlOWC

[@kevincorral8665]

I have a HP Palivion, and the light doesn't turn on, I can't hear anything, and it feels cold, this is my first time having a computer in a few years, so I know nothing, so can you help me?

[@HPSupport]

+Kevin Corral thanks for reaching out! I understand that you are experiencing an issue with your computer as it is not starting. I'll do my best to assist you. Please perform the steps mentioned under this document to fix this issue; hp.care/2fvFhBM Let us know how it goes.

[@ivanbergeron640]

I checked all and is good any other suggestions

[@HPComputingSupport]

+Ivan Bergeron There are 2 reasons you 1.might have a virus 2. your hard drive may be corrupt. If you have a recovery disc use it.

[@i45wc44]

Help the light besides the power button lights up when I press it but when I let go nothing happens

[@HPSupport]

+Evixx This document provides possible solutions to many common computer start-up issues. Follow the instructions in this document step-by-step to help isolate the problem and find the most appropriate help: hp.care/2oFlOWC