WhatsApp Business Multiple Users: Get Started Fast! 😱

[@respondio]

🧐If your company has more than one customer service agent, you're most likely to find WhatsApp a hassle as you'll have to share one device just to respond to your customers. But it's possible to use WhatsApp with multiple users on multiple devices. You'll need to connect WhatsApp API to a messaging platform. Click here (swiy.io/49HD ) to sign up for the ultimate multiple users messaging solution with 360dialog & respond.io! 😱 👉🏼 Click to skip to that part of the video 😄 00:00 WhatsApp Business with Multiple Users Intro 00:17 Types of WhatsApp Business Accounts & Pricing 01:03 How WhatsApp Business App Works - Features & Benefits 01:44 How WhatsApp Business API Works - Features & Benefits 02:35 WhatsApp API Integration - Fast & Easy! 02:50 Connect WhatsApp API to Respond.io 02:59 How to use WhatsApp Business on Multiple Devices 03:30 FREE Respond.io Messaging CRM platform account!

[@Emma4dfuture]

This video should have a million views already. I'm sold on you guys!

[@davidezih3510]

Very clear & succinct explanation... Cheers!

[@meetparekh-v1x]

We use GHL for maintaining customer database and for conversations And my main intention is to make the calls through whatsapp and show the name of company Is that something i can do with whatsapp API?

[@mariajosealvarezlam4698]

Hola, tengo una duda. Si agrego a varios usuarios, todos tienen acceso al panel de control? hay alguna manera de que los mensajes que vayan entrando se vayan asignando automáticamente o debe haber alguien siempre detrás gestionando la asignación de los mensajes a cada usuario para ser contestados? -gracias!

[@respondio]

Cada rol de usuario en el Workspace (Owner, Manager y Agent) te permite limitar los privilegios de cada usuario que invites. Más información al respecto en nuestra documentación: docs.respond.io/settings/users/access-level Puede utilizar Flujos de Trabajo para manejar las Conversaciones Entrantes, desde el primer mensaje del contacto hasta la asignación de un agente: 🎬 swiy.io/6YKw Más información sobre mejores prácticas y cómo configurar un Flujo de Trabajo para asignación automática aquí: 📖 es.respond.io/blog/auto-assignment-automatic-assignment-respondio Si tienes más preguntas, puedes chatear con nuestro equipo de soporte: respond.io/contact

[@juancarlosgarces5601]

How many cusstomers can we have on the WA business data base, and can we import them via csv? Also at how many customers can I send a promo message at the same time?

[@respondio]

If you connect your WhatsApp API to respond.io, with our new cheapest Team Plan (starting 29/6 onwards), you can have unlimited Contacts stored on the platform (yes, you can import via csv), 1000 monthly active Contacts, and up to 10,000 Broadcast messages (if your WhatsApp Tier allows it). 

 Seems like you have a specific use case, we suggest speaking to us here 👉🏼 respond.io/contact so we can assist you better 😃

[@christianriegert2370]

UPDATE: After September 2021 you can use the BETA-Programm an can have 1 phone and 4 PCs with the WhatsApp Business-App.

[@saadsalman4180]

can we use this also through mobile, or only be workable on Desktop

[@respondio]

Yes, you can use our platform on mobile too! 😄 Do find more info here: respond.io/blog/the-june-2020-release-android-ios-apps

[@Tassshi]

Even after paying 99$ a month, we get only 5 users to access the portal is quite expensive.

[@petrospetovits9966]

Hello But the what’s app api is for pc?i Mean if I want to have connected on 4 different phones the same number how does that work?

[@respondio]

If you use WhatsApp API with respond.io platform, you can use the same WhatsApp API number on PC & on multiple phones with our mobile app. For more information, Do speak to us here 👉🏼 respond.io/contact so we can assist you better. 😃

[@toddjennings5685]

Hi -- You have explained the user side -- what if you want multiple input platforms to draw customers from different area's of bussiness ie -- a separate account for M/Benz / Toyota and Bmw -- so you maintain your customers separately

[@respondio]

You can have multiple Workspaces on respond.io to handle separate accounts where you can manage your customers separately. However, each Workspace will need its own WhatsApp API account. Meaning if you have 3 brands (eg: Benz, Toyota, BMW), you'll need 3 different WhatsApp API accounts for each brand. You can only connect 1 WhatsApp API account to 1 Workspace but you can manage all your accounts on one platform when you use respond.io. Hope this helps! 😃

[@abdullahalhammad3627]

Very clear explanation

[@kwameantwi6248]

great info !!

[@bhawanirathore4736]

When we create a api can multiple users Reply through their smartphones?

[@respondio]

It depends on your Messaging Inbox. respond.io do have an app that allows you to have multiple users and reply using mobile. 😄

[@asifosman]

So nicely explained. Thank you. What are the API per message costs? Can you give us an idea?

[@respondio]

Thank you for your comment :) For API pricing, you may find more info on our blogpost here: respond.io/blog/whatsapp-business-api-pricing/

[@trunghuynh4450]

@@respondio this docs is bad. So many words. Come on, be simple

[@respondio]

@@trunghuynh4450 Don't worry, if you are having trouble going through our blogs and videos, don't be shy to contact us directly to get some assistance👉🏼 respond.io/contact 😉

[@aliffismail11]

can integrate with Intercom?

[@respondio]

Hey Aliff, do speak to us here 👉🏼 respond.io/contact so we can assist you better by understanding your use case 😃

[@Aswath_alias_Aswath]

Crisp and clear

[@muhammadmusharaf4705]

Are they any options with which Agents can mark themselves 1. Online - on Break - offline And secondly is there any automatic routing algorithm with the help of which customers are automatically assigned to agents on the basis which agents have less number of customers assigned.

[@respondio]

Hi Muhammad, if you use WhatsApp API with respond.io: 1. There's an option for agents to mark themselves as Online & Busy. Offline is automatic when agents are not on the platform. 2. You can do automatic routing systems with our Workflows feature. We have a video for this, check out our playlist here: kzbin.info/aero/PLrxd4asDiLKlG2NE3tyqTn0MG86LeDEL8 Hope this helps! 😃

[@starlinkindia88]

It's nice way to use WhatsApp API for business. But there is some other question about multiple user. May I know there is any feature available for auto chat transfer to other agent if did not reply within 1min

[@respondio]

Hey Star Link, it’s possible if you connect your WhatsApp API account to respond.io as you can design an Auto-Assignment Workflow on our platform with the timeout function to redirect chats to other agents after a certain timeframe. Feel free to sign up for a free account to try our Workflows feature. 👉🏼 swiy.io/79hv

[@patraishita1799]

using whatsapp business api, do i able to send bulk marketing messages for more than 10 client?

[@respondio]

Hey Patra, WhatsApp Business API allows broadcasts messages to many customers at one go. Do speak to us here 👉🏼 respond.io/contact so we can provide you with more details on how it works. 😃

[@yaraahmed9937]

How can I know as a user the number of messages that I sent through respond?? There's any app or any other way to know Please help 🙏

[@respondio]

Hi Yara, we have a Reports Module where a platform user may get information such as the number of incoming & outgoing messages. This feature is available for Business Plan and above. 😃

[@jessicaodukwu7692]

If we had lots of agents that weren't assigned to the account would they be able to add our business account to their own chat?

[@respondio]

Hey Jessica, do speak to us here 👉🏼 respond.io/contact so we can assist you better by understanding your use case 😃

[@marcelo862]

Buenas tardes, esta herramienta te permite tener una cuenta de WhatsApp en 2 telefonos moviles? Que valor tiene por mes? Gracias

[@respondio]

Si, con respond.io puedes utilizar una cuenta de WhatsApp en múltiples teléfonos. El precio varía con cada socio, te recomendamos trabajar con 360dialog, puedes iniciar el proceso aquí swiy.io/49HD Si tienes alguna duda, envíanos un mensaje: respond.io/contact

[@saumyasundaram8759]

We have 1000s of query coming in WhatsApp business ... And we have 5 devices logged in ... Is it possible to make it 10 devices logged in with 10000s messages

[@respondio]

Hi Saumya, we would like to understand your question and use case better. Do speak to us here 👉🏼 respond.io/contact so we can continue this conversation. 😃

[@danyeelhometutorservices7354]

Can this API connect with business WhatsApp and every user uses same account from phone or desktop computer? Will multiple users be using same account from business WhatsApp or via CRM from PC only?

[@respondio]

Hi Danyeel 😃With WhatsApp API + respond.io, you can have multiple users using through phone & desktop. Once you’ve added users to the platform, the users will have access to the same WhatsApp API account & can reply messages through phone by using respond.io’s mobile app as well as on PC through respond.io’s messaging platform on browsers. If you need more guidance on this, feel free to chat with us here 👉🏼respond.io/contact 👈🏼 so we can assist you by understanding your use case.

[@nadaelsheimy1614]

Very informative video. Thank u and keep up the great work

[@ruggerodelzotti8581]

Good evening, My partner and me use the same Phone number on two mobiles. I'd need to use Whatsapp on both the mobiles. Is it possibile?

[@respondio]

Hi Ruggero, if you are using WhatsApp Business App, you can't use it on two phones. But if you use WhatsApp API with respond.io, you and your partner can download our mobile app and use WhatsApp API on both mobiles, simultaneously. Learn more about WhatsApp Business Multiple Users on our blog: respond.io/blog/whatsapp-business-multiple-users 😃

[@yuchenzhang6779]

I registered a respond account but lost you at connecting 360dialog. Can I schedule a one-on-one tutorial so I can set up the account appropriate to be able to use what's app business account with multiple employees

[@respondio]

We would like to understand your enquiry further. Please contact us at respond.io/contact so we can further assist you!

[@gerardosalandra9261]

great explanation!

[@beniterraventures3993]

Great presentation, but my question is how do you use two different phone numbers on the same phone using whatsapp business?

[@respondio]

Hey Beniterra, for WhatsApp Business App, you’ll need a dual SIM phone to use two different phone numbers on the same phone. 😃For more info on WhatsApp Business App, check out our blog post here: respond.io/blog/whatsapp-business-app

[@goldendate853]

How much price?

[@respondio]

Hi Date, do speak to us here 👉🏼 respond.io/contact so we can assist you better. 😃

[@PocketOptionTradingRobot]

please tell whatsapp business to add a search bar on the catalogue. the absence of a search option is a headache for us with lots of products.

[@respondio]

That's a great suggestion! :D We highly recommend you to share your suggestions here: www.whatsapp.com/contact/ 😄There's a dedicated email to assist you on it.

[@PocketOptionTradingRobot]

@@respondio thank you

[@kinzarazzaq6465]

Well explained 👍

[@vish5798]

Hi can I use 2 whatsapp business apps on one phone?

[@respondio]

Officially you cannot use two WhatsApp Business App in one phone. However, if you have a smartphone with dual sim card and 'Dual Apps' or 'Dual Mode' feature, then it's possible.

[@oaklander2991]

Why would I create a business app if I’m only allowed no more than 200 members? Am I missing something?

[@respondio]

Hi Oaklander, WhatsApp Business App comes with other features such as Automated Messages and Broadcasting to help companies with their messaging productivity. If your only use case is the group function with the need for more than 256 contacts in a group, you might want to check out Telegram instead. 
 Feel free to read more about WhatsApp Business App on our blog (respond.io/blog/whatsapp-business-app) to help you understand better the available features.

[@abdullahalatefi5616]

As an admin Can i send a secret note to the agent while assigning the him the chat?

[@respondio]

Hey there! It depends on what you by secret note, but on respond.io you can assign an agent to a contact and leave a comment in the conversation. The contact will not be able to see the comments but your agents can. Hope this helps For more detailed info on the subject, I suggest contacting our support here: respond.io/contact

[@dexterteh3405]

10/10 🔥

[@samanpushpakumara4063]

i want help.i purchased your platform but few problem .

[@respondio]

Hey Suman, sure. Do speak to us here 👉🏼 respond.io/contact 😃

[@andrinecover5044]

Neither is ideal.... as i have multiple micro businesses and want to keep them separate

[@respondio]

Depending on your WhatsApp Business Solution Provider, for example on respond.io you can either have: - Multiple organizations created in your account for each micro business. - Have several WhatsApp Business Accounts connected one organization to view all messages in one inbox. To set these up will be rather technical, but if you'd like to learn more consider reaching out or book a demo with our team or try it out yourself here 👉: respond.io/ Hope this helps! 🚀

[@Workframe-l8s]

Unlimited chats each client even 2 year

[@ritch90]

Free??

[@respondio]

Yes! If you already have a WhatsApp API account, respond.io Messaging Platform is free to start 😃Feel free to contact us to find out more 👉🏼respond.io/contact 👈🏼

[@neerajsoni7243]

Its free

[@cmariaize]

no its free