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In this video I answer the question, "John, I’ve had one of my staff tell me a client of ours contacted her directly asking for help. Do you have any thoughts on this, suggestions or advice on how best to handle it?"
Video notes
0:00 - Introduction and general overview
0:20 - What to do when a client contacts staff directly?
0:53 - My experience when I gave a client access to my team
1:50 - Why you should always keep clients away from your team
2:20 - Always thank team members for being loyal
3:10 - How to say no to clients without making it uncomfortable
3:57 - Avoid acting when you're angry
5:09 - Recap and invitation to enroll in the SEO Accelerator program
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