When Wig Manufacturers Gaslight Customers

A recounting of a situation with a defective wig and a caution. NOTE: This is NOT a retailer issue! The retailer in this case, Shirley's Wig Shoppe, has gone above and beyond for me and are one of two main retailers from whom I purchase. Shirley's policy is no returns, but she makes exception for truly defective pieces (even when the manufacturer is being stupid)
All faux hair currently for sale appears under the Community Section header on this channel. I update them as I add or sell the pieces.
NOTE: Contiguous U.S. & Paypal Only. Please pay within 2 hours of commitment to purchase or I must go to the next buyer.
My Measurements:
22" circumference
12" ear to ear
12" hairline to nape
8" hairline to chin
My skin tone is neutral to slightly warm with slight yellowish under-cast.

[@lmstoneback]

I have a small wig studio and I have had several run ins with Belle Tress being unscrupulous and unprofessional. Several wigs with flaws, a missing piece from my order and they wouldn't ship another one unless I paid again, and most recently having the glue on the monofilament top failed and separated. I am seeing the lace front fray as it doesn't look like it was cut correctly. I feel frustrated as I have loved the fibers, styles and colors but is it worth it? Ugh... 🥴

[@frontporchwigchat6260]

Thank you for your input. As a retailer, you are in a special position to observe how Belle Tress regards their customers. I used to be a diehard Belle Tress fan, but what makes Ms. Min believe that if she dismisses customers' legitimate concerns and forces them to keep wigs they cannot wear for lack of decent construction that she will save money? She will simply lose a chunk of her customer base and lose far more. It comes at a time when I was all set to make purchases from the new City Collection, have been looking forward to that release for months, but I guess I will just cruise on by. Your comment is much appreciated! ~Cynthia

[@TheIndecisiveWigWearer]

I really appreciate the truthfulness of your comment! They keep raising their prices andI guess if we can’t afford one of the new high prices wigs they’re coming out with we have to accept defects? No thank you!

[@lisakoselak1122]

Thank you for the warning, as I was soon going to be purchasing 2 wigs from the new City Collection. Now I think I'll just sit back for awhile and see what happens with their quality control and how they handle issues with their clients. Thanks for your truthfulness.

[@frontporchwigchat6260]

Very wise! @@lisakoselak1122

[@agingintobeauty]

The recent jump in prices demands that we hold these retailers accountable for a premium product. If they get more money then we need quality products.

[@frontporchwigchat6260]

Amen, sister!

[@TheIndecisiveWigWearer]

Are they serious? You’ve owned this wig before. Are they saying that this wig was normal and the previous wig was abnormal??? Sounds like they’re pushing the luxe. I wonder if the person who replied with this answer even wears wigs. This is so wrong. I’m glad you made this video to warn others.

[@frontporchwigchat6260]

It was the BT rep, Julie Min, believe it or not. I don't know if she's a wig wearer, but she surely comes off as ignorant.

[@TheIndecisiveWigWearer]

@@frontporchwigchat6260 willfully ignorant

[@myhindsfeet6762]

@@frontporchwigchat6260 ignorant and arrogant!

[@marandamcallisterjoiner6982]

Worn wigs 10 yrs. DEFECT!!Belletress should be ashamed especially with ALL we as customers have put up with from them, especially exposed seams, off coloring, X-Large caps, etc. shame on their name.

[@frontporchwigchat6260]

Appreciate your input, Maranda, thank you. Yes, it's shameful. If they'd admit their mistake and make it right, it would be a different story. After all, it's not that mistakes were made but how someone handles it when it's discovered. Kudos to Shirley's Wig Shoppe for making it right for me though the manufacturer refused and tried to gaslight me. Shirley does not accept returns, generally, but true defects are always an exception. And it's a shame that Belle Tress is being this way since their cap size has improved, overall, in the last couple of years and they have such beautiful colors and long-lasting fibers compared to Raquel Welch's heat defiant fibers.

[@sassydoe9407]

@@frontporchwigchat6260 I wouldn't want to deal with a retailer that doesn't accept legitimate returns, even wrong color, style. That seems would be a downside to a smaller business. They themselves are supposed to be inspecting their inventory, so I think the retailer is somewhat @:fault and trying to pass off a defective wig to those that will just keep or resell it and the fact it's being discontinued may be the clue. That's why I'm suspicious of all the clearance final sales, where they swear up and down they've been inspected with a fine tooth comb, and then you read reviews to the contrary. Luck of the draw. The good news is they offered to refund you in full right, but you agreed to do a gift card? I understand why you're upset!

[@gabby4860]

I had the same thing to happen to me with a Dolce 23. I ordered one in MWC. I always pull the top back to keep it out of my face while i work. When i got the Dolce and pulled it back there was an obvious defect. Julie Minn called it a hard stop and it wasnt defective. She told me through the retailer that if I didnt want that to show there was the hand tied version that I didn't need to show the world i had a wig on.. inwas so taken aback because i was being told i couldn't just pull the top back with a clip... the only way around it was leaving it hanging in my face or buy HAND TIED. Fortunately for me, the retailer i bought from agreed with and replaced the wig. The defective was in fact so obvious, my husband, without being prompted asked me what was on the side of my head. Now the irony is that "hard stop" was only on one side... if that were just how the wig was made, why would it not be symmetrical? It made no sense to me. Again i was fortunate enough to have a reatiler agree with me and the wig was replaced..... with a hand tied ... unfortunately i drank the kool aid. The only good part was my retailer helped me out with the price and probably didnt make a dime. But as i listened to your video yesterday, it was almost verbatim to what I was told about my Dolce. VERBATIM!!!

[@frontporchwigchat6260]

This is inexcusable from the owner of Belle Tress, seems almost like fraud to me at this point. I'm sorry you're dealing with it.

[@michellemcgough7476]

Thank you so much for your transparency. Sometimes the wig industry kind of bullies us customers and it is very frustrating. You are not alone. You mentioned you hadn't had many defective wigs in the past. I would agree I didn't see many defects for years. But lately I've seen a high % of defects. I've purchased 7 wigs in the past 4 months and 3 of them were defective. What is going on?? **BT Hand Tied Belissima had a bald patch just under the crown. Retailer charged ME $50 to return it to them despite BT taking it back as defective. I've had other issues with this specific retailer. **RoP Kai - some hairs were sewn into the wefts across the mid shaft of the fiber instead of being attached at the root, leaving the rooted end of the fiber sticking out of the cap. This was all over the wig. Retailer is different from the one above and they are working to help me. **JR Victoria - most of the fibers in the lace front were pulled too hard when they were tied in, making them very kinky looking where they come out of the lace. I did some work on the wig by hand to improve its appearance because it was from a retailer that doesn't accept returns. But overall I'm hot happy with this hand tied piece and I feel ripped off. These day's I refuse to buy from retailers that don't accept returns anymore because the risk of a defective piece is way too high.

[@frontporchwigchat6260]

It is UNCONSCIONABLE for a retailer to charge you to return a verified defect. My retailer for the defective Belle Tress sent me a paid return label, which goes a long way toward customer satisfaction and loyalty. Normally, she does not accept returns but will work with customers on a case by case basis. That is a *lot* of defective wigs, Michelle! I do feel that they bully customers...what the heck makes them think that saddling customers with a defective product is going to make them more $$?? That will lose them a lot of formally loyal customers .

[@kathyaustin2387]

Appreciate your honesty about defective wigs.

[@frontporchwigchat6260]

Thank you, Kathy.

[@betzie2]

I’m so glad you brought this our attention. As expensive as wigs are now, the consumer should demand high quality merchandise. If that’s how they “all come”, no one needs to buy them. Thank you for your honesty and fair criticism.

[@maryw4609]

Thank you I got nervous about mail order wigs this was helpful on bell tress I liked the lemonade good thing I didn’t buy one a couple of months ago great video ❤thanks

[@OfelinaBello]

I agree

[@agingintobeauty]

You nailed it with the term “gaslighting.” The same thing happened to me on my very first wig purchase. It had an unfinished track with an unraveling end sticking out of the hairline like a big brown caterpillar right on my forehead. And the retailer tried to gaslight me telling me that was normal… and that it was now discontinued so I couldn’t get a replacement. They refused to allow me to return it as a defect and made me pay to return it due to my personal preference. I will never shop that retailer again. There is a lack of integrity in the world. The wig sister community is so full of compassion that it’s shocking when you are faced with the wig manufacturer being just a business that’s all about money.

[@frontporchwigchat6260]

We are not stupid and we know when a wig is well-made and when it isn't. It is inexcusable to literally victimize their customers.

[@myhindsfeet6762]

WOW! Unbelievable! Someone at Belle Tress needs to be fired, probably an entire department of someone's! Can you imagine keeping & wearing that wig? Even if you could glue it down, the wig itself would constantly remind you of how Belle Tress treated you as if you're an idiot...clearly you're not. Your retailer sounds like a gem, it's also smart business. If they don't protect their customers against defective products, it would eventually hurt their bottom line (I hope this hurts Belle Tress' bottom line). I love your fiery spirit & strong sense of justice. I'm going through chemo & am excited to buy my first wig (hopefully soonish). I was actually considering a Belle Tress wig, now no way! I feel like this video was you standing up for all of us wig, or soon to be wig, wearers out here. Thank you!!! Rita from AZ

[@frontporchwigchat6260]

Hi, Rita. Best wishes for your health journey and thanks so much for being here. I hope to review a very affordable style/brand before the weekend is over, if it even gets here. It's been stuck in the holiday system for five days now, but maybe it will give an alternative to some.

[@user-ke7km2ps8q]

Breathe! Thank goodness for your retailer. It's making me think twice about buying a Belle Tress piece that I've been interested in.

[@frontporchwigchat6260]

I've worn so many BT pieces over the past few years and this is the first defective one. The only issue is now I'm leery of purchasing again if the rep is going to say I'm crazy, it's all fine. Maybe for a $50 Amazon wig from China, it's fine, but this is Belle Tress, dang it. Yes, Shirley is a good egg and she's sent me a gift card for the cost of this wig and is taking it back herself. Maybe she can then tell the rep, yes, it is defective and they owe her $$.

[@cjh6169]

I purchased a Dalgona’s 16 from clearance and had the same issue. I contacted the retailer and was told that Belletress doesn’t stand behind their wigs and this was an acceptable variance. I was stuck with this clearance piece as it was a final sale.

[@user-ke7km2ps8q]

Thanks for the heads up!@@cjh6169

[@sylvi4444]

@@frontporchwigchat6260Maybe that’s where they are made now, obviously there’s something going on in that company for these wigs to be just thrown together. This will loose the company money if things don’t improve.

[@MsMollyone]

I can’t afford these wigs but to be sent these expensive pieces that are definitely defective is unacceptable!! Wigs are so overpriced as it is!

[@frontporchwigchat6260]

They certainly are in the stratosphere with pricing now for wigs that are not even hand-tied. It's especially expensive if you get a defective wig that the maker refuses to acknowledge, one you cannot wear nor sell, in good conscience, to someone else.

[@tassey]

Cynthia, never seen you so angry. The wig is definitely unwearable in that condition. Good thing the retailer is behaving honorably.

[@frontporchwigchat6260]

Yeah, you bet I'm angry. The retailer sent me a return label and gift card/store credit for the cost of that wig. I know she can't sell it to anyone else, either. She herself ought to be angry with Belle Tress.

[@donnaq7626]

Cynthis is even nice angry, lol. Best reviewer on youtube by miles and miles.

[@frontporchwigchat6260]

You're so sweet, Donna, what a nice thing to say. I guess I can report things like this because I don't represent any particular retailer, though even if I did, I can't change the fact that women need information to make good purchase decisions, even the unpleasant information, and I have to say some things that perhaps others may not be so quick to say. Before I am a reviewer, I'm a woman with hair loss and a limited income with which to cover my head. I don't like women being treated as if they're hysterical complainers either! This small retailer is always trying to make things right for her customers, unlike another I used to know that was a bit on the unhinged side, to put it mildly.

[@mattiesful]

I totally agree with you, Cynthia. The price is way up (some wigs tripled), and quality WAY down. I’ve been wearing wigs for 8 yrs and some of my old wigs look better than the new ones. They don’t last either. Two or three washings and it’s a frizzy mess on the ends. I purchased a very expensive human hair wig that was balding on the top and wefts sewn down the sides so it can’t be pulled up. Initially she said the hair just needs to be fluffed. She eventually gave me 50% of my money back, but I won’t ever purchase again from her. I also have a JR that is exactly like yours, with the wefts showing in the front. We wig wearers need to demand better quality or not buy them.

[@frontporchwigchat6260]

I just love how "fluffing" seems to always be their answer to shoddy work @@mattiesful

[@kimmyers9170]

That is 100% a defect. I stopped trying Belle Tress wigs 3 years ago when they were all just too big on me and I had to return them. After hearing about this ridiculously poor customer service from BT, even if they start offering petites I won't order. I am very glad your retailer is working with you.

[@frontporchwigchat6260]

Belle Tress made improvements in cap sizes in the last couple of years, improved rooting, everything....everything except their integrity, apparently. Thank you for the support!

[@pwhorselover]

Wow, the quality control is nonexistent and BT customer service is trying to scam the entire wig industry customers?? Wow, word spreads quickly in our tight knit wig community. The very idea that BT expects you to purchase a $600 wig from them! I won’t be purchasing anymore Belletress. Thanks for the heads up!! So sorry you’ve had such a terrible experience with BT. So much for their customer loyalty.

[@frontporchwigchat6260]

Customers and as an adjunct to that, reviewers who keep their products in front of the public, keep them in business. We are not the enemy, but I feel it's an us against them scenario. Should not be that way. Appreciate the comment, Pam.

[@sparehairloveaffair]

You go girl!!! Sadly, I don’t think what you have described is a super isolated instance. In my own experiences, I’m not sure that quality control checks are always what they should be, and prices are becoming out of control. I appreciate your authenticity! ❤

[@frontporchwigchat6260]

Thank you for your comment, appreciate that.

[@sparehairloveaffair]

@@frontporchwigchat6260 - worst part? Julie Min is not just a rep. She’s the founder of Belle Tress. At least that is who is pictured on the BelleTress website. I discovered that a while back when I was doing research on their private label programs.

[@BeautifulYouWigReviews]

That is absolutely a defect. I could see it before you even pointed it out! Very disappointed to hear that they aren’t taking it back. There’s clearly not enough hair in that area. So sorry about the way Belle Tress handled this😢

[@frontporchwigchat6260]

Lisa, so good to see you! Yes, we've worn wigs long enough that we do not have to be educated on what is a defect, right? Thankfully, Shirley made it right for me and I'll be leery of Belle Tress for the foreseeable future with the attitude of its owner. Thank you so much for your input! ~Cynthi

[@BeautifulYouWigReviews]

@@frontporchwigchat6260 if I had reviewed that wig like that, I would have pointed it out and made others aware of the potential for problems with the style for sure!

[@frontporchwigchat6260]

I know you would have! Sorry, I didn't see your reply until now. Stupid YT notifications.

[@Debcatawba]

Thank you for posting this video. I’m not surprised that the larger the company grows the less they care about customer service and product quality. Kudos to you for being the lone voice. Your struggle is real. I’m hitting the subscribe button.

[@edgelordpepper]

I’ll add my own thoughts. I did wig reviews on a “Miss Machiatto” and several other BT wigs that came with one side obviously longer than the other or other defects. For the price we pay, we should NEVER have to try to fix quality control issues on our own. Utterly disgusting and appalling that manufacturers have the nerve to come after us! I haven’t purchased one of their wigs in well over a year now. They will never get another dime from me.

[@frontporchwigchat6260]

Absolutely agree! Adding that my only issue is that I have rejected so many brands for different reasons...Raquel Welch has sucky fibers, Gabor is stuck in the 70's, Rene of Paris/Noriko just have nothing I want. Ellen Wille's styles are fine and the caps fit nicely, but their colors are super limited. Estetica's caps are quite large on me and they have zero ashy blondes, etc. I still have Jon Renau, of course, but they rarely come out with a new style I like and they changed fibers that don't take color like the former ones and colors you knew no longer look the same. I wanted a hand tied Caliente, but I'm very leery of that now.

[@donnaq7626]

Omg Cynthia, I am so sorry. I feel for you. By now we could write a book on the many, many problems with wigs. It's like all these years later experience and technology have made no difference with these manufacturers. They have us by the short hairs so to speak and they know it. I had a major defect with one wig and it was absolute hell to finally get the manufacturer to admit it was indeed a defect. That was an Envy wig. You have a good retailer there. Many will not go to bat for you. And I really have a problem with retailers making their customers think anything wrong with a brand new wig is the customers fault. They should be fighting for us all. One retailer comes straight to mind. They try saying a wig should be expected to come 20% different than they show, lol. Like, wear a headband, that will fix everything. This is made up crap, totally made up. It really is a sin and there needs to be recourse for us customers.

[@frontporchwigchat6260]

We surely have had major ups and downs with the wig world, Donna. If they include defects in that 20% variance, they are not much better than scammers. I realize some customers try to wrongly return wigs, claiming defects that are not there, but why punish the ones who truly get a defective product?

[@seascape185]

I just purchased Jordan d the wefts are so seeable on top on one side.mive been let down so many times by the stores I buy them from . I’m never contacted the manufacture accept when it came to the color shaded 😢biscuit and showed them the variations in color which was / is ridiculous

[@scwheeler24]

Gaslighting has become the new normal in the last few years

[@frontporchwigchat6260]

Hasn't it? They've only added more mines to the minefield of wig wearing.

[@sassybanjo3586]

Frannie’s Hair is a GREAT retailer and has a WONDERFUL website, with awesome customer service.

[@frontporchwigchat6260]

I thought I had not heard of her, but my friend reminded me that she has a crochet channel, so that triggered my memory. Because I crochet, I am sure I saw that channel and vaguely recall her associated with wigs. I'll delve into it more, thank you!

[@thisoldbag8336]

Glad you posted this video on the lack of quality control with Belle Tress. I am a wig newbie and just purchased two Bell Tress wigs, Peppermint and Ground Theory. I noticed both are shedding a lot more than what I've seen from other brands I own. The shedding isn't falling out in handfuls, but noticeably more than other brands. I am going to think twice before I purchase another wig from Belle Tress. I disappointed since I really love the fiber and natural looking colors Bell Tress has in their wigs. I suspect the BT no longer puts quality into non-hand tied caps and wants to focus on the profits of their hand tied caps.

[@frontporchwigchat6260]

I suspect you may be right about them throwing resources at the higher priced wigs. Most women in this country simply cannot afford those. I can, but I am very thrifty and I will not buy those at a piddly 30-40% off. To me, that is the normal price, not a sale. I search bargains in clearance and on Ebay, though I do see there are not nearly the bargains on Ebay I used to find. Shedding in new wigs is normal, however my first defective wig, an Envy Dakota, had it coming out by the handful and exposed cap on top so there are definitely unacceptable degrees of shedding. Thanks for your comment!

[@lizzieb6311]

So I work for a manufacturer…not a wig manufacturer…construction products. My point is that we do everything we can to make our Distributors and end users (contractors) happy even when it is not our issue with manufacturer. This is how we retain our loyal contractor base. You found a great retailer who has treated you properly. I’d ditch Belle Tress over this shameful display of covering up for 💩 construction of the Lemonade wig. Thank you for sharing.

[@frontporchwigchat6260]

Thank you for your input, Lizzie, appreciated! I'm very pleased with the service from this retailer.

[@deborahcook1916]

Definitely a defect. no more Belle Tress for me. it is costly and time consuming to make returns. Mfgrs or retailers with a poor attitude do not desreve our business. They shouldn't make their problems ours. Just passing it to us hoping we will just keep their defective product. No sale is good enough for a bad product.

[@frontporchwigchat6260]

Agree 100%

[@midllifecrisis50pluss20]

I’ve had issues with a couple of Wig brands and both brushed me off! They don’t want to admit there’s any issues with the wigs!

[@susans7091]

Who were the others that brushed you off? This kind of info is so valuable to share to prevent the rest of us from having a bad experience.

[@KikisCraftRoom]

WOW. Even my amazon 10 dollar wigs are constructed better than this. Keep pushing until someone acknowledges this! I have two discontinued styles coming this week. I will make sure to inspect them VERY closely.

[@frontporchwigchat6260]

I know, this is Belle Tress, not some Chinese Halloween wig. I expect better and have always had great ones until now. Not acceptable! I hope yours are okay.

[@Lynn-tt5nv]

Totally agree with you. They are out of their mind with these new prices. I’ve worn all sorts in wigs for about 20ish years. I have lately been wearing Jon renau Cameron lite petite, because it has consistently been a quality fit and cap. It’s not my favorite style. I just ordered Sheer Joy by Tressallure. We will see. I quit wearing Belle Tress, sometime back because of multiple issues. I was thinking of trying Bona Vita again- not now. Thanks for the heads up.

[@frontporchwigchat6260]

It may just be this style and that's why it's discontinued, the multiple defective units. I don't know, but the retailer is making it right for me. I've had so many BT wigs and none like this.

[@makeupmaniamama]

Julie Min is the owner/founder and creative director of Belle Tress, so she absolutely knows how each wig should look and ANYONE who has been wearing wigs for a little while can see that your wig has a manufacturers defect. It is quite obvious that that wig is not meant to show the tracks on the cap like that. I'm having a similar issue that I have to deal with, with the retailer I purchased my Belle Tress Peppermint from, in Canada. Instead of offering me a straight up refund or exchange for another of the same style (which I would pass on) or an exchange for another style altogether, I have to do a zoom call to address the issue. My Belle Tress Peppermint Hand Tied, in Mocha With Cream looked just fine when I took it out of the box. I put it on my head and thought Ok, I'll keep this. It was "on sale" for 25% off. The sale is a promotion this retailer does each weekend and they offer 30% off most Wednesday's as well, in Canada, which is where I live. I then, using my wide tooth comb, broke up the zigzag part by running the comb straight back, through it, like I have done to all 13 other of my Belle Tress styles. It was then that various lengths of little fibers, 1-2.-3 inches, started sticking up all over the top and straight out on the lace front of this wig. I immediately thought to myself that there was something wrong with this peice It looks absolutely ridiculous and very obviously like there was some kind of manufacturer defect, maybe they tied the knots wrong, since it is a hand tied wig. I took this wig off right after I saw the issues this wig had and placed it back in the hair net and packaging and back in to the box it came in. I took to KZbin and watched several reviews of this style, Peppermint and not one reviewer mentions this issue and not one of the wigs in these reviews showed this same issue, even slightly. All the Peppermint wigs looked fabulous and it then that I posted my issue on Chiquel's Neighborhood, a Facebook wig group I belong to. I posted pictures of my wig, along with the run down on what it looked like up close and what the pictures just could not show due to lighting and camera angles. I heard back from someone in Australia (I am in Canada) who received her Peppermint at approx. the same time as I did, about 3 weeks after ordering and hers had the same issues, just not quite as bad as mine. It was the same color as mine, Mocha With Cream. She was offered a refund right away, from the same retailer as the one I bought mine from. There was also another girl who had commented and that complained of the same issue, same style, same color and I am waiting for her to send pictures. I watch you as well as you and several others wig reviewers and I even asked one that I knew had this style if even one her TWO Peppermints had this issue, even a little bit and she assured me that they did not and most likely this was on the manufacturer, but she/they were not particularly known for admitting their faults. I wonder how many other people have had issues with their BT wigs and have been treated such as you were? I hope I don't get the same treatment on my zoom call, because even at 25% off, this wig was not cheap, especially here in Canada. Just for reference, in Canada we pay about 25%-30% more then the USA, depending on the rate of exchange. For example a Peppermint Hand Tied wig in the US, on just about any retailers website runs about $480 -$540 or so, give or take a few dollars. Here in Canada, that same wig is $684. EDIT/FOLLOW UP- I did have my zoom meeting and was told to send the wig back. I will get a "refund, aka gift card" to buy something else. This retailer does not give people their money back easily. I honestly think this was so easy as I had posted in their Facebook group and at least 2 other people had reached out for refunds as well. By the time I had my meeting, I believe they knew there was a problem with the style , so did the right thing. In general this retailer has been very good with customer service and returns. I cannot fault them there. I just wish they had told me to send it back without the zoom meeting.

[@myhindsfeet6762]

WOW!! Thank you so much for taking the time to write this!! Due to chemo I'm hoping to buy my first wig soon. If this were to happen to me I would've thought I had done something wrong, reading of your experience is invaluable...and it also sounds horrible. I just joined the same Facebook group, (actually I need to see if they've accepted me yet), I hope to see you there.

[@TooStinkinFine]

I’ve been researching wigs for a while now. Hair getting thinner by the month. Any Belle Tress wig is definitely one I will not be purchasing. Thank you for sharing your experience. Bless your heart 💜 Hope you get your money back.

[@frontporchwigchat6260]

Thank you, appreciate that. I did get a store credit from the retailer, no matter what the brand's owner said, so I'm pleased about that. So, I can buy something else that will hopefully work out better.

[@TooStinkinFine]

@@frontporchwigchat6260 That’s good. Praise the Lord for retailers with integrity!

[@marjoriemoser3961]

I am grateful to you for making this “ALERT” video!!! I too would be as upset as you are. I myself am new to wearing hair pieces. This has been an eye opening experience! Yes the price of hair pieces have skyrocketed! I am currently waiting on a delivery of two pieces that are on sale and now I’m wondering what I’m going to be receiving ….? You can bet I’m going to look over these two “SALE” pieces extremely well. Thank you again for bringing this information to our attention!!!

[@frontporchwigchat6260]

Glad it was helpful.

[@camerajen]

That is definitely a defect! I can’t stand the gaslighting. I would be just as mad as you are!

[@vikkiberry1500]

Well Belle Tress won't get my custom! Very greedy company!!

[@KikisCraftRoom]

I can’t remember if you are in Texas, but if you are I urge you to look into Texas DTPA. I AM in Texas and if one of my wigs comes like this and they don’t offer a resolution, I most definitely will remind Belle Tress what Texas expects from a company.

[@frontporchwigchat6260]

No, North GA here.

[@MissKrisLoves]

Here here my sis!

[@sleeksalmon]

Thank you, thank you, for letting the public know about this. Buying a Belle tress would be like playing the LOTTERY...... NO THANKS! Thank you for letting the public know about their shotty customer service. I will stick with the OTHER "more" QUALITY BRANDS,

[@lynnmckenzie4841]

I just received a brand new BT Lemonade in roca margarita blonde that is also defective (perhaps in a slightly different fashion than yours but it's where the lace meets the other part on the ledt side which is very visible, so maybe it's the same). I have just sent a message to the retailer (a different one than you uses). There is no way I could wear it like that. Otherwise I love the wig

[@frontporchwigchat6260]

Let me know what they say. I love Lemonade and Roca Margarita and this makes me wonder if the rep even understands her own business. Bet she doesn't wear wigs herself. What you describe on yours is a slight issue I have with some Belle Tress mono part/lace front wigs, the visible side seam that divides the lace from the ear tab area. I can usually hide that, but this defect is not fixable. I was pretty peeved about the response from the manufacturer's rep, though the retailer is making it right, as she usually does for folks. I know some women claim defect when there is none to be able to return a wig, but I don't return wigs unless they're defective or maybe the retailer sent the wrong color (that has happened to me twice in 5 years, so it's unusual).

[@lynnmckenzie4841]

@@frontporchwigchat6260 I know I couldn't and wouldn't wear the wig the way it is. It's such a shame that Belle Tress is the way they are. The styles are nice but it makes me not want to purchase their wigs if they are like that!

[@frontporchwigchat6260]

I agree, Lynn. A product that is defective released to the market repeatedly, causing inconvenience to the customer is a hindrance to future sales.

[@chincaglieria]

That’s a defect if I ever saw one!! I am so glad you made this video. I had a terribly defective wig by Noriko years ago, but I was new to wigs then and didn’t know how to fight it. I had to keep the darn thing. We need to rebel and demand consistency. You handled this issue beautifully. Keep us posted. We can all learn from your experience. I like your glasses they’re very flattering on you. (Blue light lenses?) Merry Christmas Diane

[@frontporchwigchat6260]

Thank you, Diane! Yes, these glasses are actually my computer monitor glasses so they have blue blocker coating on them. Wishing you a peaceful holiday and a wonderful 2024!

[@thedeathofbirth0763]

Thank you for taking the time to make this video. I will never buy bell Tress . I am a new buyer and it matters to me when brand names become only that!...

[@frontporchwigchat6260]

It can be a minefield out there in the wig shopping world, for sure.

[@dianelowe972]

I totally agree with the decision you've made. I own svrl BelleTress wigs as well bcz I really like evrything about them. I hav evn purchased a cupl from u. Thx 4 being the pioneer 2 trudge thru this issue 4 all of us. Also, I just had to tell u that I love the color of your glasses frame & how it matches your lipstick perfectly. U hav inspired me 2 do the same. Keep up the good work & the fine fight 4 all of us. 😍🤩😊

[@frontporchwigchat6260]

Thank you, Diane! My glasses are my computer glasses, don't normally wear them on video, but I can't read with the distance ones because they're so strong. It just happened that they matched the lip color, but I'll take the win there, LOL. I get all mine from Eye Buy Direct online. I also have loved Belle Tress, but if the owner of the company herself is attempting to defraud customers, I'll dump them like I dumped a small retailer a few years ago when her machinations and gaslighting and bad customer service became intolerable. We can't reward bad behavior.

[@Misskitty15]

Thank you for the warning!!! I'll think twice about Bell Tress ..

[@edwina9473]

I always learn something from your videos. I'm sorry you had to go through this, but thankfully you had a retailer that was willing to work with you. I appreciate your transparency always, I think that I just read that someone else also received a defective Lemonade... I wonder what is going on...no quality control checks? If there is not quality, quality checks... Thanks again for sharing! I'm sure you are still going to look stunning for your event. Happy Holidays!☃

[@frontporchwigchat6260]

Thank you, Edwina. I still have no idea what I'll wear for the dinner, but I an always go back to good old Caliente, I suppose, or the new Starly.

[@c.a.5808]

My dear, your channel came up for me today, as I was looking for new styles and manufacturers, to try. This has been helpful, as reputation is paramount, I don't buy or work with manufacturers who won't stand behind their products, period. Please, Thank your dear retailer, she understands customer service!

[@frontporchwigchat6260]

Welcome to the channel! Appreciate the comment. I agree and I did send her a nice note thanking her for caring so much about customer satisfaction.

[@susans7091]

I am subscribing to your video because you are being honest about Belle Tress and refusing to pass off a defective wig to another wig sister. Yup - gaslighting. Who was the honest retailer? They I would do business with, not Belle Tress. Thank you! I came to this video after seeing your Paula Young video that was so much better!

[@frontporchwigchat6260]

Anytime you buy a wig new through a retailer, it comes directly from the brand. This particular one, Shirley's Wig Shoppe, does live shows on Facebook every Wednesday and what you're buying is the wig on her head so you can see the actual piece you're getting. But if you order through her website, you're generally getting directly from the manufacturer, same as all retailers. That is what is happening with most of the discontinued styles and I suspect some were discontinued because of shoddy workmanship in that style that, for some reason, they could not or did not correct.

[@Frankie_Lee2]

Some time ago, I had a problem with BelleTress AND the retailer in my desire to get a back up of a style I’d previously ordered. I received a defective wig (in the same area along with bangs that were horizontal with the floor no matter what I did to try and fix it), but unlike you, the retailer’s customer service I worked with made no attempt to rectify the situation, do the right thing. Like you, I research before buying and do not return purchases, and like you, I’ll not rip off a wig sister and pass along trash. It took a few years, but I eventually threw it away. Infuriating. I hear you, girl.

[@frontporchwigchat6260]

Yep, you know! It's horrible and frustrating when they do stuff like this to women already hurting from hair loss. I was incensed by them trying to pull that on me, but the retailer is wonderful to try to make it right for her customer. I don't return wigs for no reason. And I couldn't even sell it to someone else for any price and be completely out of that money. Good to see you again!

[@susans7091]

Who was the retailer that didn't help you? We all need to know so we don't get taken advantage of also.

[@frontporchwigchat6260]

I said repeatedly in the video that the retailer did help me, this was not a retailer issue, but the owner of Belle Tress herself. I said representative of Belle Tress, but Julie Min is the owner of the company and the person who told me it was not defective @@susans7091 The retailer DID help me, gave me a store credit which I just used last night to purchase a new wig.

[@gthc4842]

Oh wow , this is disturbing. All I wear are BT wigs. I’m Very sorry you experienced this especially from a top manufacturer with a high demand for their products. There is no reason to have to explain to anyone that this wig is not right. I buy wigs because I have a hair loss problem. And this Lemonade wig has a hair loss problem also from manufacturing obviously. Anyone would see and know this. I sure hope this and other issues they are having doesn’t continue. 😢

[@karenotlowski9071]

That is definitely a defect. Don't give up and let the manufacturer push you around. Good luck with your battle (plus you're getting stuck with high postage to return!)

[@frontporchwigchat6260]

Actually, the retailer sent me a postage paid label so she's definitely getting more business from me.

[@sassydoe9407]

@@frontporchwigchat6260 They're obligated to imo.

[@marielau5043]

Thanks for sharing, much appreciated! I was looking at one of Belle Tress wigs but now I change my mind.

[@frontporchwigchat6260]

Glad it was helpful! It's a bigger gamble than ever now to purchase any wig, it seems to me.

[@sistercelestial5660]

I owned 1 caliente from Belle tress. I have dealt with bad retailers and I am a newbie...never a manufacturer..but it can be so upsetting because we are dealing with stress enough with the cost going sky high and loss of hair... No more Belle tress for me... Not even wanting to go thru what you have been thru.

[@frontporchwigchat6260]

Thankfully, this type thing has been the exception rather than the rule, but this really flummoxed me! I was not prepared to be gaslighted by a wig manufacturer. The retailer was dealing with the Belle Tress rep herself so I didn't have to control my temper in writing directly back to them, though I'm betting the retailer passed on my email. Good. They need to suck it up and take back their defective merchandise. I won't say I'll never buy another Belle Tress wig, but I won't accept being manipulated that way.

[@susannearmenta4758]

Exactly! They’ve got a whole batch of defective ones. How upsetting I thought Belle Tress was a good company.

[@frontporchwigchat6260]

I did, too. But the company is only as good as those at the top, I suppose, the owner and CEO.

[@susannearmenta4758]

@@frontporchwigchat6260 this is sad. I just had my eye on a new Belle tress, it had the perfect cut. They became my favorite brand, but if they’re not taking defective pieces back, forget them. Firstly, a defect like that shouldn’t get by them. Secondly, they should be falling all over themselves, apologizing, and offering to make it right. There is no excuse for treating their retailer and you in such a humiliating way. Bye-bye Belletress. :((

[@patricialampassi5752]

I applaud you for making this video and warning your subscribers. Thank you!

[@maryshellsmith6627]

How awful! That is DEFINITELY a defect!! 😠The retailer knows it's defective, too, or else they wouldn't take it back. It really sucks when a company you've always loved lets you down like that, and totally gaslights you. These wigs are too expensive for people to not be totally happy with them, and that one is beyond the pale! Write to someone in executive management at Belle Tress, too, and attach the photos, of course. Upper management does take that kind of thing serious, if it ever gets to them.

[@frontporchwigchat6260]

Appreciate the support. Actually, the rep at Belle Tress who rejected my claim was the owner herself, apparently. She is definitely the upper management, not just customer service. That is even more disturbing, to be honest.

[@maryshellsmith6627]

@@frontporchwigchat6260 😳You have got to be kidding me!!! That is just HORRIBLE! I am stunned that the owner of a company would do something like that!! I'm sure she, too, could write it off on taxes! So incredibly disappointing.

[@MichelePearl]

I have had this happen in 2018 with a Casino More by Ellen Wille in Champagne mix. I had two of them in my collection so I knew the one I received was defective. I do not return wigs either. Had a war over it until they agreed to send me a replacement which is all I wanted and the replacement was gorgeous just proved my point. You are not alone. They tried to gaslight me too.

[@frontporchwigchat6260]

It's a shame they have to be that way, Michele. I'm sorry that happened to you. This is beginning to really annoy me, the attitude of some retailers and/or manufacturers. Why are they foisting defective products on us? They think they'll lose a sale, but in truth, they'll just lose a customer forever and many potential sales.

[@Pampnaylor]

That is amazing! And I can’t believe all the lemonades are like that. Why can’t they just admit that there’s a mistake and give everybody a refund and just pull the wig and remake it? It’s a major flaw. Wow I don’t think I’ll want to ever purchase a Bell tress

[@frontporchwigchat6260]

I agree.

[@kimbreeding6868]

Thanks for sharing this information. Sorry you had to deal with this situation.

[@frontporchwigchat6260]

Thanks for watching!

[@conniegodar8146]

Thank you for this info. As a newbie one might just assume this wig was made this way on purpose and be disappointed with their wig journey. The CSR may not even have wig experience sadly.

[@frontporchwigchat6260]

She really should be clued in, though, since she was the owner of Belle Tress. Sadly, my experience with her is not an isolated one.

[@maryfuller1291]

I have purchased the same hairpiece for a few years. Lately, they are all different, some with too much hair, some with very little hair. I am no longer going to keep defective pieces. I'm learning to shop around for the retailers who are the best to work with.

[@barbd3488]

Pitiful I won’t be ever buying that brand anymore

[@suzywoozy2694]

Defective for sure! Shame on them.

[@gwynnguiliano8859]

I’ve noticed a lack in quality with Ellen Wille also. My most recent purchase was Turn and the adjuster strap came off at the nape within one week of purchase so I had to see it back on. After about three months, the entire adjusting system seemed to have stretched out so that it wouldn’t stay against my head and the stays are dangling instead of fitting against my head. Turn is my go-to wig and I’ve owned 4 of them and this is not normal. The cap is wearing out before the actual synthetic hair is!

[@frontporchwigchat6260]

That's not right at all.

[@persephone342]

It’s a total defect!! The nerve of these manufacturers!

[@katylowe3504]

One of the best videos I've ever seen. And as a new wig wearer, I sure wish I'd had this information and confidence last June. My fifth wig was from a small independent midwest retailer. The review was from a widely popular lady and the wig looked perfect for me. I have never worn it. I have never cut the lace. The wig is a blend of light blonde colors. The wefting is almost black and would show, especially if the wind blows or one chooses to use a hairclip. I immediately contacted the seller and she personally responded saying there was nothing wrong. I felt like an idiot. But I have not passed it off to anyone else, just kept it in the silky tie pouch of shame, as a cautionary lesson that wig buying is often buying a pig in a poke, sight unseen and tough *$&@ on the buyer. I wish I could post a photo here of those wefts. Still pisses me off. I thought it was my fault for only spending $85 on a wig.

[@frontporchwigchat6260]

I'm sorry you had a disappointment with the wig. Wefting that is black on a light blonde wig is just not the way it should be done, IMO. What brand is the wig, or is it a custom job? I have never seen black wefts on any blonde wig in any brand I've ever had, doesn't seem right.

[@patricialampassi5752]

Absolutely defective! Even the most inexpensive wig from Paula Young do not look like that. I’m shocked at the correspondence by the manufacturer and brand! You would think they would want their customers to be happy for repeat purchases. That seems to be the way the world is going. They don’t care about their customers. So sorry you’re going through this. You’re welcome…that’s exactly what they are doing…gaslighting the customers for defective and returns that they cannot sell hoping it won’t be noticed. They should be returning these to the actual manufacturer and eat the loss.

[@frontporchwigchat6260]

The retailer took back the wig as defective, but I think she does have to eat the cost since the brand owner is denying it is a defect.

[@reversecowgurl]

Even the rooster is mad @ Ms. Min. I hope this is resolved to your satisfaction!

[@frontporchwigchat6260]

Ms. Min is closed off as far as addressing defects, but my retailer made it right. Now, if she would put some wigs in clearance that are not Belle Tress, I'd spend that store credit she gave me.

[@virsha17]

No way should it be like that! Belletress is wrong!

[@frontporchwigchat6260]

Thank you. I was floored when I saw that message.

[@KathyAustin-LaPoint]

I wear wigs because I love them and only recently purchased Caliente 16 and MonAmour. Both wigs were expensive. After this video, I will not purchase any other BellTress wigs. For the prices they charge, they are supposed to inspect each and every one of the wigs before they go out. Really substandard products.

[@frontporchwigchat6260]

Kathy, you can purchase any wigs you choose, but I just wanted everyone to be aware of this issue with Belle Tress and exercise caution, inspect everything you get closely, no matter the brand. It is the first Belle Tress defect I've encountered, but after hearing other accounts of similar issues, I'm not sure if I will buy them again, which leaves me with few choices after nixing quite a few brands for various reasons to do with their offerings, not defects.

[@kathleenbeauchemin8146]

Cynthia, you look stunning. I agree, the manufacturers have definitely lowered their standards and quality!!

[@frontporchwigchat6260]

Thank you for the compliment, Kathleen. Haven't seen you in years.

[@hopearnett7985]

100% gaslighting. The company definitely knows that is NOT normal

[@frontporchwigchat6260]

Thank you for the input. Yes, she knows. Inexcusable behavior, IMO.

[@Pythonaria]

I've only been wearing wigs since last autumn so very much a newbie. Started with Amazon wigs to see if I could wear wigs and what colours/styles suited me. Now branched into more high end wigs and have three - Natural Image and two Raquel Welch. Given Belle Tress's cavalier attitude, I think I will give them a miss so that's at least one customer they've lost.

[@KarenGaylor4712]

This is the first time watching you and I appreciate this info. I suspect I'm seeing this because one of my normal reviewers had an issue with Henry Margu. I've been wearing wigs since 1997, so I have more experience than almost everyone and that piece is definitely a defect. My guess is since they are discontinuing the piece, they are putting defective pieces out hoping they can get rid of them. In my experience, wig manufacturers are putting out much cheaper products this past year or so. Wigs went up 1 1/2 to 2 times their previous prices this past year and the quality has diminished greatly. I currently have a Julianne by JR that has the worst feeling fibers I've had in a wig since I had a cheap ToB wig in 2006-2007. I was wearing Cameron Lite and January hand tied for these past 2 years with no problem. I'm becoming concerned what the future of wigs is going to be based on the past year. I'm concerned because wigs are a necessity for some women and they can't afford these issues.

[@frontporchwigchat6260]

Thank you so much for your input, Karen. You certainly do have a lot of wig wearing experience. I should have started earlier, but I was not in a position to pay for them most of my life, and now, the prices are ridiculous for wigs that are not even hand tied. Some of the newer Jon Renau had different fibers that did not feel as nice, nor did they take color the same so we get wigs in colors we enjoy and on the new ones, the root is substantially darker or just different. I don't wear mine for fashion, I'm 67 and have been losing my hair slowly since the age of 22 so I do need wigs and I feel awful for women who simply cannot afford these prices but have hair loss. That's one reason that I sell mine at very reasonable prices when I decide to get them out of my stable. The future is murky for sure. 🫤

[@KarenGaylor4712]

@@frontporchwigchat6260 I'm 68 and first noticed my hairloss in high school. I didn't start wearing wigs until I was 40, but my hair was really thin by then. I have androgenic alopecia from my dad's side of the family. I have a cousin 14 years older that wore wigs almost all of her professional life(teacher).

[@KathyAustin-LaPoint]

I purchased a JonRenau Kendall on sale months ago. What horrible feeling fiber. My bio hair is wavy, frizzy and the Kendall felt like some shitty old horse hair. Awful, and I threw it out. I have since been leery of Jon Renau.

[@KarenGaylor4712]

@@KathyAustin-LaPoint just tells me to avoid JR like the plague for now. Sad because my favorite color among brands is salted caramel. I just wish RW would do a similar color. RW does beautiful reds but no brown reds.

[@frontporchwigchat6260]

They have changed their fibers, I feel. The last Kendall I had was lovely, but the group of releases that included Quinn were not up to former standards and I was afraid they'd put those fibers and thick lace fronts on older styles as well, probably saves them money@@KathyAustin-LaPoint

[@sophi1964]

I tend to lean toward blaming the person you spoke with the problem here. Her superior needs to know about her attitude. Word of mouth is a big part of their advertising. I too, have worn mostly Belle Tress in the last 5 years. The quality of the fibers, styles and cap construction in my opinion has been outstanding. I would feel just as you do in a situation like this. I’m sorry this happened. A consumer should Never be treated as you were. New subscriber 😊

[@frontporchwigchat6260]

Sadly, the rep turned out to be the owner and creator of Belle Tress. She is at the top of the chain here. I'm hearing numerous problems with Belle Tress now unloading defective merchandise. It makes me sad because the brand has more styles and colors for me than any other.

[@sophi1964]

@@frontporchwigchat6260 Unreal! So sad :(

[@cjh6169]

FYI, last year I also had this issue with a Dalgona 16 but I bought mine on clearance. I wrote also and was told it wasn’t a defect. The retailer said Belletress doesn’t stand behind their wigs and allow this “variant”. Unfortunately for me, this was a clearance item which was a final sale, I had no recourse.

[@frontporchwigchat6260]

Clearance is not supposed to be included in any no returns policy. If it was, they'd just unload all their defective products in clearance and continue purposefully victimizing customers. It should not even make it into the clearance because they inspect returns before they re-sell them.

[@cjh6169]

@@frontporchwigchat6260 I agree! In my case, they supposedly inspected the wig. That was the first question they asked, if there was an inspection sheet in my box. Bottom line they said since Belletress doesn’t consider it a “defect” they didn’t either. And there “clearance” or “open box” items are not returnable/final sale. It was a very disappointing and frustrating situation, to say the least; just plain maddening. I’m glad you had a retailer that was willing to stand behind you and not their bottom line and not say “well, you took out the part therefore it’s non returnable.” I just mentioned my experience since a lot of people shop clearance/ open box items (the page said it was final sale) and if a retailer will not stand behind their customer and only go by what the manufacturer determines as a defect, you’ll be stuck like me. It’s buyer beware. And that’s sad, don’t you thinK? Once again, I’m so happy to hear your story had a good ending; that the retailer sided with you and not the manufacturer.

[@cjh6169]

@@frontporchwigchat6260 I agree! This company/retailerI I purchased from has there clearance and open box as no return or exchanges. They (the retailer) initially asked if it had an inspection sheet, and it did. However, they said since Belletress didn’t consider it defective neither did they. I just mentioned my story so others would know it’s definitely “buyer beware” out there. The retailer chose to stand behind the manufacturer’s definition of “what’s defective” and their bottom line ; holding resolutely behind “final sale” policy. It was a very sad and frustrating experience. I hope others will learn from our experiences. But I’m so happy to hear your retailer stood behind you and not the manufacture.

[@IDreamOfWigs]

This is SO WRONG on so many levels!! Im furious for you! I had the same problem with 2 Kona’s that have also been “discontinued”. Same exact problem! Thank you for making Everyone aware. I can not, or would I if I could, afford the Luxe line.

[@frontporchwigchat6260]

Oh, no! I'm so sorry! Kona has always been one of my favorites and I hoped to get another one, but thank you for saying that. No more for me. Makes me wonder if they're now selling all the defective returns to unsuspecting consumers rather than take a financial hit, but WE are the ones taking the hit! Wigs are a losing proposition. It's why I just know that I will lose money on them if I sell for any reason, but I sell at very reasonable prices so others can benefit. This is so frustrating. I don't wear wigs because I want to. If my hair was still here, I would not spend all this money on helper hair.

[@IDreamOfWigs]

@@frontporchwigchat6260 I absolutely agree with you since I also realized I had the same exact problem with Shakerato. It’s UNREAL the money we lose reselling, after trying to get their brands out there for them, they treat us with such poor Customer Service. I wish you the Merriest of Holidays and I will keep all my fingers and toes crossed that they get this resolved for you. 🥰

[@makeuphairjunkieover4082]

That is definitely a defect! Maybe Write them a letter, certified, explaining the problem. I feel bad for you and the retailer.

[@ThePerfumeNest]

You are right, I don't wear wigs but I would probably notice a big band without hair in the front.

[@frontporchwigchat6260]

Hey, Chris! Glad to see you. Thanks for visiting! Yeah, this is a real problem lately, unfortunately.

[@anni1937]

Thank you for the warning! I was contemplating some of the new Belle Tress “Lux” collection styles. I have not bought their wigs before, but after seeing this… I’ll pass.

[@frontporchwigchat6260]

Unfortunately, I'm hearing the same type story from a lot of other women. Belle Tress is discontinuing styles at a crazy rate, even not long after they're released, and bringing out 30-something new styles very quickly, most of them very expensive and above the budget of most women with hair loss. Thank you for watching!

[@anni1937]

@@frontporchwigchat6260 Are there wig companies that you recommend for their wig quality and customer service?

[@Scotchirish-SL]

100% a defect. I have a Torani from Belle Tress that is wonky at the part and at the hair line…I have steered clear of them since. Your Caliente looks lovely on you, though!

[@frontporchwigchat6260]

Thank you! Caliente has been my top style in Belle Tress for years, though now, I do prefer to trim off a bit of length. Appreciate your input and I'm sorry about your Torani. Interestingly enough, it has been discontinued. Seems a lot of the defects are showing up in those styles.

[@michelesimpson2237]

Definitely defective. Belle Tress should be ashamed of themselves. Customers spending their hard earned money… shame Shame

[@frontporchwigchat6260]

Exactly right, Michele. If I made a buying mistake, I'd just sell it for a good price to someone else who would be glad to get it. This one, I'd never try to sell to someone else, just couldn't pass on that problem to another sister. Thankfully, Shirley's Wig Shoppe, though they do not take returns as their policy, she definitely makes exception for defects and tries to earn your business.

[@LPoppy2023]

thank you, thank you thank you for this. I purchased a wig from you and I’m so happy with it. Please let us know what you are going to do with it ???rectify the defective area ???appreciate all you do.

[@frontporchwigchat6260]

I have sent it back at my retailer's cost this afternoon and she gave me a store credit for the entire purchase. She may have to have a talk with her Belle Tress company representative, though. She should not have to eat the cost of this defective piece. I'm very happy you were satisfied with your purchase from me, thank you for that.

[@mazza_razzza]

I stopped looking at Belle Tress when they started using the same pan faced model for every design. Not all wigs suit her and thus very off-putting.

[@frontporchwigchat6260]

I agree that a model suited to a style and color is a seller for the company. Not every woman looks great in every wig and showing models that don't make the wig look good is a hindrance.

[@sherriebingham2701]

OMG... Sadly, this is what soooo many companies are doing these days. Sub par workmanship for premium price tag. The customer hasn't been 'always right' for a long time. So many workers that don't care--that the company has to pay double what they used to is the tip of ugly iceberg... Consumers are paying a lot more for a lot less. It's pathetic. Many people who are buying wigs are doing so to help themselves look better, feel better, due to hair loss and other issues that undermine one's self-confidence. So let's make them feel crazy on top of it. Shame shame on them!!

[@frontporchwigchat6260]

Yes, I agree 100% @@sherriebingham2701

[@beverlypegg2878]

Terrible Customer Service ...

[@frontporchwigchat6260]

Agreed. Belle Tress is not on my Nice List right now. The retailer on the other hand, gets more of my business.

[@OfelinaBello]

Gracias por la información. Todas las pelucas de diseño son bastante caras. Y lo curioso es que acabo de comprar una online y es exactamente igual (hasta la modelo es la misma) a una peluca de marca reconocida. Bueno, la de marca reconocida cuesta $220 y la que yo compré me costó $10.99 Les juro que es la misma peluca, mismo nombre, mismas fotos, misma modelo. Es increíble cómo nos las venden tan caras cuando en realidad se consiguen súper económicas en otros sitios!! No menciono el nombre de la peluca de marca famosa para no entrar en problemas.

[@ThePerfumeNest]

Hey Cynthia! This just popped in my feed! You look beautiful.

[@frontporchwigchat6260]

Thank you! You're so sweet.

[@suzanne6841]

Belle tresse just lost a customer!

[@frontporchwigchat6260]

They did this to themselves. I'm hearing more and more of the same story from other women about how they are dismissing these customers like they are idiots and can't tell when a wig is defective.

[@maggieb5326]

You can’t wear that wig outside. A slight breeze would expose this defect.

[@ontexastime6690]

Even though the retailer can take a tax deduction on the wig, it is still a LOSS for the retailer. e.t.a. Thank you for upload

[@frontporchwigchat6260]

I'm sure it is. That makes me angry for the retailer who wants to do the right thing and not continue the victimization of the customer.

[@lainey5767]

I'm dealing with Ellen Wille due to a bald patch on lace front at the moment. First was told its how i had the fringe! left part no other way of wearing it !.... Finally got to send back to them. Hopefully they will see the light and realise I'm right.

[@frontporchwigchat6260]

I haven't had much trouble with Ellen Wille's quality overall, thankfully, but defects are possible in any brand. I hope they refund you.

[@somerset6646]

How disappointing that Belle Tress responded this way. They are my favorite brand too.

[@frontporchwigchat6260]

I have not purchased that brand since.

[@joanlyons9138]

I stopped buying BelleTress I had a peppermint just like that. Told the retailer she said she had several like that and had to examine everyone she sent out. Retailer took it back but said Belle tress would not reimburse the retailer because they said it was not defective. I’m done with belle tress will never buy another. They seem to be more into profit than customer service. They also only want to sell new lux most people can’t afford so I think they will price themselves out of business. Customer service is always most important in business.

[@frontporchwigchat6260]

Sounds like Belle Tress is great at bragging about its own infallibility. It's sad, but it has lost them customers and will lose them even more.

[@elizabethconnolly3260]

I’ve heard that people get results by posting this kind of issue (with picture) on the Facebook/Twitter/ instagram accounts of the manufacturer/company. It’s bad publicity and a public shaming for sure. Might be worth a try to save the next person the trouble or stop them from selling defective wigs.

[@frontporchwigchat6260]

I would if I had any of those accounts, Elizabeth.

[@rhondafletcher5352]

This is why I prefer RaquelWelch wigs.. am always disappointed w other brands

[@frontporchwigchat6260]

Raquel Welch has stunning colors and some of the styles I can hang with, just not a fan of the Tru2Life fibers, but I've worn quite a few RW wigs. SS Cappuccino is probably my favorite color they offer.

[@ClassySassyManes]

WOW, I have loved BT. This is sad

[@frontporchwigchat6260]

I loved them, too, and they were improving all the time....then this. I heard a retailer say that discontinued wigs coming straight from Belle Tress were getting defect complaints. The retailer doesn't check those individually because either they ship right to the retailer to be sent back out or from BT to the customer after an order from a retailer. That is just crazy, unloading those onto unsuspecting customers and making excuses for it, even copping an attitude. 🫤

[@ClassySassyManes]

@@frontporchwigchat6260 The attitude is what turns me away. The I don't care attitude.

[@frontporchwigchat6260]

Me, either @@ClassySassyManes

[@dianecrofoot7955]

Wigs r wig, I bought two extremely expensive hair toppers….& found that it is a ‘crap’ shoot….be thankful, they offered to give you compensation…mine were un returnable despite, one I was ‘wronged’ on & also a brand new one! They make a fortune on them….& they want the money & they charge way too much…..I hate buying online for that reason. These were human hair wigs…I have too much hair loss, so I am just stuck! So little for too much money, and wigs in general need to be made better!

[@user-qj7hw2eo6j]

What bothers me you have to pay to return a defective wig. I have spent a lot of money returning wigs.

[@frontporchwigchat6260]

The retailer in my case actually paid for the return shipping. She did right by me, no matter what the brand's owner said. It is not cheap to pay postage and then, some charge restocking fees even though they're defective. I hate to think of them turning around and reselling that bad piece to someone else.

[@emily100]

YES!! A few days ago, I finalllllly received a discontinued style from Belle Tress I had ordered weeks ago. To my surprise, the lace is cut literally all the way to the hair. There is not even a millimeter of lace past the hair and it sticks up at that. I cannot wear this wig. I cannot return this wig. So same as you, do I just have to accept these quality control issues from Belle Tress?! Makes me irate, no matter if I got this at a discount or not. Something that we cannot wear is something very expensive!!!! Forget any discount I receive when it is rendered useless. This was the first wig that my boyfriend told me looked like a wig due to the wonky hairline. :( Not a happy camper.

[@emily100]

Is there anything we can do collectively? If so, count me in. Happy to contribute. More power in numbers.

[@frontporchwigchat6260]

They sold a wig with lace that was cut? That should NEVER have made it past inspection, no matter if it's clearance or not. It's lost money if you can't wear it because of a defect, especially butchered lace.

[@frontporchwigchat6260]

I don't know what to do except keep telling the truth, look at store policies before you buy and hold their feet to the fire, Emily.

[@count_it_all_joy]

I got a terrible defected Harper by Envy and they said basically the very same thing, floof it up. No more Envy for me.

[@frontporchwigchat6260]

Envy had quite a few issues, especially with some styles. Not a fan of their caps anyway.

[@katylowe3504]

I also wonder, what about the ladies who do exclusive reviews of Belle Tress pieces on their channels, Ibstagram, etc.? What about their internet reputation if they are pushing (paid to push) defective or sub-par wigs? They are going to be so screwed.

[@frontporchwigchat6260]

Most of the reviewers I know would not knowingly push a defective wig. Defects should be very rare, though they are possible in any brand and the reviewer only is speaking about the wig in their hand, not all units of a particular style so they can only comment on that one piece. There are differing price points, of course, but at the very least, the hair should be adequate to cover the wefts, which was not the case on the recent non-rooted Tony of Beverly Starly I received. Making excuses for shoddy workmanship does no one a service.

[@juliaunderwood7224]

I've been thinking about purchasing a wig never have worn one and I've been searching for reliable place to order one from. Now I know not to buy one from that place. From Julie

[@frontporchwigchat6260]

All retailers who have accounts with these brands sell this brand so you can buy Belle Tress wigs from any retailer with a brand account. Thankfully, my retailer went against the owner of Belle Tress to do right by her customer. It was the first ever defective piece from Belle Tress I'd ever encountered, but now, I'm sadly hearing a lot of the same type stories about them. It's really too bad.

[@patricialampassi5752]

That rep should be fired. Not a good representative of the brand at all!

[@frontporchwigchat6260]

Unfortunately, the "rep" cannot be fired. She is the owner of Belle Tress. 🫤

[@onthehill3381]

I tried a Bell Tress and didn’t like the mono part. It was shiny and plasticky.

[@frontporchwigchat6260]

I haven't had that particular issue with Belle Tress myself, but if it was an older unit, they improved the lace fronts recently. Belle Tress four or five years ago is not the same Belle Tress, in some good ways and some bad. One bad is the insanely inflated prices and more defects than I've ever seen folks complain about. Not a good look for that company.

[@ellecee453]

That is a design flaw or a defect. The company's reply is an insult. As for "hand-tied;" I saw a review of another well-known brand that was hand-tied and the hair was so thin it was a disgrace.

[@frontporchwigchat6260]

Absolutely, hand tied is no guarantee of a defect-free piece. Defects can come in all price ranges. I've seen some of those thin ones, too, and that is unacceptable at that price point and frankly, all other price points. Thanks for your comment!

[@sloan9343]

Cynthia, the person you talked to was Julie. Julie IS Belle Tress. Julie Min Founder/ Belle Tress. She designs all of the wigs. She is available to talk with yourself. I am thinking she would rectify this.

[@frontporchwigchat6260]

I didn't actually speak to Julie Min directly, only the retailer did, but yes, I thought I remembered that she was the owner, but for some reason didn't think to say that. Julie Min *definitely* knows that is a defect or she ought to turn the company over to someone else. What I want is for the retailers to stop being afraid they'll lose the brand accounts and take care of their customers with integrity as mine did. Mine made this right with me, but how many times is she expected to take the hit for bad construction she has nothing to do with, right? It's completely unfair for the brand so always throw it in the retailer's lap.