Where Amazon stole their customer support from

We don't just make videos. Slidebean startups navigate fundraising:
The Slidebean Platform ► yt.slidebean.com/b8l
In this video, we'll tell you all about how Zappos got to the top and the unfortunate implications of its success in this episode of Company Forensics.
#startups #Slidebean #Zappos
0:00 Zappos - Intro
0:48 Zappos - The origins
2:35 Zappos - Changes through culture
4:26 Zappos - The reputation precedes
5:46 Zappos - Atypical employment techniques
7.08 Zappos - Amazon comes in
8:37 Zappos - Tony Hsieh, an enigmatic character
---
Follow us
Twitter aka X: / slidebean
LinkedIn: / slidebean
Instagram: / slidebean
Caya
Twitter aka X: / cayahere
LinkedIn: / caya

[@AJITHNKALE-cg5qk]

One of the best company forensics videos, keep it coming slidebean! RIP Tony Hsieh.

[@emmanuelalexzander304]

instablaster

[@srami004]

Sorry to hear of his passing. It's rare to hear of a CEO put so much care into his employees. Gotta have self worth, or your issues will eat you up.

[@neanda]

the heart and honesty of this video really comes through, especially at the end. It's a sad ending to a very interesting story, I would've like to have met Tony Hsieh, he sounds like a good guy, hopefully his legacy lives on. And Caya,, you're a very good presenter, and the video production team are top notch, I look forward to your videos, they actually keep me going through the shit times

[@AbrahamSamma]

I only learned about his untimely passing on the 15th of this month. I was absolutely shocked because he looked like a really jovial person. It's a shame current circumstances hurt him so much. May he rest in peace wherever he is now.

[@drnano123]

You told this story sooo well, congrats!

[@fbkensarhd5279]

Loneliness is painful.

[@peterbarlow7781]

RIP Tony Hsieh. 😞 awesome video, thank you. Just finished listening to the audio version of his book “Delivering Happiness”. Highly recommended!

[@juileeshelar8532]

this video is so good!! I really loved the efforts behind the content creation!!

[@flightschool1016]

Then I highly recommend you check out coldfusion videos. There pretty much making the same kind of videos on different companies, tech, science and do amazing amounts of search. Found them the other day and I've been hooked.

[@flightschool1016]

I recommend the John delorean story about the famous man behind the Delorean from back to the future.

[@LennyYT]

Interview some of his coworkers who took part on the CS innovations to document that legacy.

[@darketernal6662]

You really did a great job of telling the story, thank you Slidebean.

[@JerseyAcoustic]

Great job on this. Well put together.

[@RocknWalkClimbing]

Thanks for this guys! Loved this story!

[@rajeshkamath822000]

Beautiful piece.. thank you team..

[@mikhailratner7091]

Just herd about the term „Holocracy“ an hour ago and here you come with this awesome vid! You should get more views, keep it on guys!

[@54AfricanVoices]

This video highlights what content marketing is supposed to be, especially the last minute.

[@HerbaSquad]

GREAT VIDEO - THANK YOU!

[@TheLastCodebender]

Man how are you able to produce these gems so fast? It takes me 2 weeks for each of my videos lol

[@dreamystify4748]

He has a team producing them

[@TheLastCodebender]

@@dreamystify4748 yeah I heard him saying once he has 2-3 people working on them I think. It's still a fast pace, I am wondering what his process is

[@dreamystify4748]

@@TheLastCodebender Yeah, definitely has an efficient workflow setup

[@OdysseyTag]

Awesome video. Didn't know about the history of Zappos and it's co-founder until now. Could you guys also cover what's going on with GameStop shares, Robinhood App & hedge funds - that'd be great

[@juileeshelar8532]

I am waiting!!

[@stephenfrithofficial2453]

Great vid!

[@bazboy24]

I love this channel

[@donovankriasol]

Forencics!! Love it.

[@MUXI_]

How weird are you question reminds me of Micheal scott from the office lol

[@nurkleblurker2482]

Damn I didn't see that ending coming

[@Skysavxnt]

Such a great story. Unfortunate ending though ..

[@leavesoflemons3115]

awesome bio-documentary...thnx !

[@slidebean]

Glad you enjoyed it!

[@thewhitewolf58]

Employees are highly replacable you have to do whats best for profits or your kicking yourself.

[@aangitano]

Wow, how ludicrous! An owner caring more about people than profits. 🙄 I wish more CEOs had this mentality.

[@vamsinathreddy2163]

Awesome Video dear brother 🙏

[@applepeel1662]

We were reportedly taught about Zappos in my business undergraduate

[@ahmadabbassi7886]

One question That $2000 offer, how much were the employees earning at the time?

[@MessiahManiac]

thank you

[@othmaneait4291]

Can't wait for GameStop stock episode !

[@Nanami_X_Higurama]

Totally random but i used to be always confusing Zappos with Zippo , lol . but really RIP Tony Hsieh

[@kyawmyokhein9289]

Will you send it to Myanmar?

[@eduncdam]

Rest in peace brother!

[@mlawal44]

❤️ from 🇳🇬

[@iSamYTBackup]

Sildebean best

[@chinmayadhiman3358]

I was reading this book... But didn't knew that he passed away😲

[@reuk]

A workplace without a boss. That's interesting

[@edwardohall]

Wow, has it all and yet unfulfilled

[@chengfusaechao7243]

TRAGIC DEATH....so sad or was he murdered?!but made it look like "suicide" RIP TONY.H

[@skate1]

If you've worked for Amazon yu already know

[@PierceTrey]

E-pit-o-me 😉

[@m.usmanqureshi1561]

thank you, scrolled too far down for this

[@mclaine33]

Sad to hear of his death. Seems like he was a great guy. And fuck Bezos and Amazon for destroying the company.

[@danrowley6934]

Sometimes your body & mind need a shake up. Something that was obviously familiar with. Jewel should have shown him the flip side of her life. I sometimes wonder why it's taken her so long, & she still hasn't broken with the phoniness of the entertainment industry. The whole rubbish bin. How many know Jewel is Alaskan? She was yanked away from that life & her brothers, extended kin & her father by her mother in a divorce. She has a huge family (ALASKA THE LAST FRONTIER ring a bell?) that though Alaskans are not in the middle of no where. Maybe he should have worked his body vs his mind for a yr. or two. Yeah, he might have lived on the land that the Kilter's own, Jewels kins last name but with his money he could have built one hell of a tent to live in. Hell, most of their days are spent out doors. By the way, you can live any life you want in Alaska. Including a same room tent with running nothing. It's all up to your imagination. You live in Alaska not on the moon. Why, they have 'lectricity, flush potties, running water, TVees, & cops & a big prison for peoples what thinks it's 1800 sumthin '. Can still dig fer gold too.

[@kafenadedmusic]

rip

[@thecognacsipper]

i find that missing space before "presentation design" ironic, and it bugs me. i know its dumb sorry

[@aljongibaga1583]

He can build call center services in the Philippines with cheaper cost

[@1000sieverts]

I'm well....third😁

[@taofeekabdul320]

FIRST VIEWER ☝️☝️💪

[@1000sieverts]

Sadly you are not😂

[@manojkumarsingh7463]

Haaaaaa 😂🤣🤣🤣

[@sallehandrews6976]

Sad to hear his passing. Loneliness and depression is symptom. The problem is not having the real purpose of life and be able to ask the most inner question of why am I here and where am I going next. Islam will give you the answer

[@manojkumarsingh7463]

I'm first

[@rohitdas490]

Bro you need Sleep.

[@theBROKEbroker]

Isn’t that the guy who likes him self on fire and is crack den on drugs

[@luavasconcelos1637]

He had bipolar disorder and was having a manic crisis.

[@flamesofjihad4069]

@@luavasconcelos1637 i guess hard drugs and alcohol is very helpful for bi polar disorder. Said nobody ever.

[@luavasconcelos1637]

@@flamesofjihad4069 Many bipolar people become addicts. Also to gambling, to shopping. It's really bad. That is why I became a minimalist. It kind of "saves" you for a while from all the temptation.

[@flamesofjihad4069]

@@luavasconcelos1637 good on you.

[@timyang]

Why do Americans pronounce his name as "Shay"??? His parents gave him a Chinese name. It's pronounced "Si-yeh" by Chinese.

[@pocket5s1]

maybe because that's how everyone that worked there, and elsewhere, pronounced it, right or wrong.